"ignored my request for a refund "
Rony Liebheit (Germany)
✅ Verified Review | Stuttgart to Toronto via Paris. Included in the bill for the fare was the reservation fee for 2 seats. When my passport data was requested in the week before the flight, one of the seats was not listed anymore. I had to book that seat and pay again by phone but was assured to get a refund. Starting in November 2016, I repeatedly applied for this refund, adding proof of confirmation and payments. Until today, these proofs have been ignored and a refund denied stating that no booking or can be found and the payments were correct. In addition, my connecting flight from Toronto to London was cancelled due to bad weather and, unless I wanted to spend the night in Toronto at my own expense, I joined with 2 other stranded passengers to rent a car to get to London. Although I booked and paid the flight with Air France, it referred me to Air Canada which denied my request for compensation and a refund of that leg of the flight. Air France totally ignored my request for a refund and, of course, also denied compensation.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Stuttgart to Toronto via Paris |
Date Flown | October 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"still give hot drinks, water and a snack"
47 reviews Colin Pay (United Kingdom)
✅ Verified Review | I flew London Heathrow to Paris Charles de Gaulle with Air France on the new Boeing 787. This aircraft is being used on one of the daily rotations between the cities. We left 20 minutes late but arrived on time. Full IFE, which I did not use for this short trip. It's worth noting that unlike British Airways penny pinching, Air France still give hot drinks, water and a snack free. Crew very good.
Aircraft | Boeing 787 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | London Heathrow to Paris CDG |
Date Flown | February 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"friendly, professional crew"
Conor Wilson (Ireland)
❎ Unverified | Salvador da Bahia to Dublin via Rio de Janeiro and Paris. SSA-GIG-CDG-DUB. Flight from Salvador da Bahia operated by Skyteam partner Gol. Rio to Paris on brand new Boeing 777-300, reasonable pitch and friendly, professional crew. Dinner and breakfast served, both of which were pretty basic - I have had better on intercontinental flights in economy. In flight entertainment system offered a reasonable selection of content in a variety of languages. In seat power and USB ports were also a nice addition. Paris to Dublin operated by Cityjet for Air France. RJ85 was showing its age but again the crew was professional and a light snack was served. Transit at CDG was (surprisingly) painless, although food options are very limited in Terminal 2E.
Aircraft | Boeing 777-300 / Avro RJ85 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | GIG to DUB via CDG |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"staff onboard were very friendly"
M Lancell (Singapore)
✅ Verified Review | Paris CDG to Madrid, early morning flight in economy class. CDG Airport was not that busy for check in or security which made such a difference. AF lounge was nice, great coffee and fabulous fresh croissants - best of any airline lounge! Boarding quick, staff onboard were very friendly, very charming and the opposite of what many say about AF cabin staff. Hope return tomorrow is equally as good, since this is so much better than some other major European airlines.
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Paris CDG to Madrid |
Date Flown | February 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"crew are efficient and attentive"
D Pang (Hong Kong)
✅ Verified Review | Seoul to Birmingham via Paris. Check in started badly as none of the self service kiosk worked. Korean Air attendant handling Air France flights was very strict about not checking in passengers who do not travel in the particular class the counter is destined for. She explained that it has something to do with not having the proper luggage stickers but when I told her I didn't have check in luggage, she still asked me to rejoin the Skypriority queue. Immigration and Security checks in Incheon rivals that of Beijing - long, slow and very inefficient. Air France uses the Korean Air lounge in the satellite and it is just a waiting area with worn seats, dirty tables and bare minimum of stale refreshment. The whole Incheon Airport feels like a wet market with airport staff of different airlines screaming out loudly 'last call for this destination and final call for that destination' on top of nonstop announcements from the loudspeakers. The Air France flight was delayed for 40 minutes but boarding was orderly. A surprise to see Air France's upgraded business class. The new seat is the same as those used by Cathay Pacific or China Airlines but there are several slight differences - the entertainment system is newer although movie and TV selection still pales comparing to its Asian competitors, the seat does not have a step at the base which is more comfortable, the earphone compartment is bigger which is more convenient for storing personal items. However, the amenities Air France provides is few - toilets not cleaned, AF still give out flimsy blankets and the so called sleep bag has little content other than a tooth brush, earplugs and eye shades. Crew are efficient and attentive. Both meals were of good quality and quantity. Although the flight arrived 20 minutes late in Paris, connection to the Birmingham flight was easy as it departed from the same satellite of Terminal 2E. The short Paris - Birmingham flight turned out to be a Flybe flight and it was uneventful. This is where Air France could have done better by informing passengers at ticket purchase that only economy class is available for that flight instead of printing the AF flight number and Business class - J on the e-ticket only to have passengers found out otherwise at check in.
Aircraft | Boeing 777-200 / E195 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Seoul to Birmingham via Paris |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"never apologized, it's a shame"
K Rameche (France)
✅ Verified Review | Marseille to Paris. The flight was canceled at the last moment. They say to us that the chief purser was absent. We waited 2 hours with no solution with a very unpleasant Air France ground hostess. Finally we missed our long-haul flight, we had to add 600EUR for having the following day flight. We paid an hotel for the night. We missed our first holiday hotel without refund, same for the car renting. Air France never answer to our compensation claim, never apologized, it's a shame.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Marseille to Paris |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"a decent experience"
1 reviews Nico Echeverri (Colombia)
✅ Verified Review | Overall, a decent experience with Air France travelling back home from Paris to Bogota. Flying on an A340, the economy class seats were very uncomfortable and the tv screens were outdated compared to other airlines, but aside from that, I had an enjoyable flight. The food we received was delicious and there was enough in flight entertainment to get me trough the 11 hour flight.
Aircraft | A340 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Paris to Bogota |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"I was most impressed"
S Stevenson (United Kingdom)
✅ Verified Review | Flew Air France from London Heathrow to Cape Town via Paris. As an ex-cabin crew member of the 70's vintage, I am hypercritical of the service onboard which ever airline I travel with. I was most impressed with most aspects of the flight - my first with this airline. The senior cabin crew manager was charming and helpful in the extreme, moving me to a vacant seat that had much more legroom, and also offered me his personal gadget that enabled me to charge my iPad. The seat was just ok, however, as other reviewers have mentioned. The people who introduced this new seat should get James Dyson, the British vacuum designer, to have a look as it, as it is not comfortable. Plenty of pillows did help though. I am returning in Business Class, so will report on that in a couple of weeks time. Incidentally, the transit at CDG airport was seamless, and my suitcase was waiting for me on arrival. Well done Air France.
Aircraft | Boeing 777-200 |
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | LHR to CPT via CDG |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"upgrade to Premium Economy"
1 reviews P Nareno (Venezuela)
✅ Verified Review | Panama City to Rome via Paris CDG. I bought my ticket in Economy Class but when I went to the counter to the Baggage check-in I got an upgrade to Premium Economy and it was pretty good. We boarded the plane prior to economy class (Sky priority benefit), and they received us with wine and some peanuts. About an hour after we took off we had dinner and was pretty fine, and drinks were according with the food. The service was good, but some flight attendants were not very friendly. About the seat, well, Premium Economy seats aren't so comfy, at least in my case. In fact, I arrived in Paris with a terrible back hurt. Air France should do a little more comfortable seats for Premium Economy , the seat is the only complaint I have about the flight.
Aircraft | Boeing 777 |
Type Of Traveller | Couple Leisure |
Seat Type | Premium Economy |
Route | PTY to FCO via CDG |
Date Flown | October 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Air France needs a wake up call"
H Thomson (Thailand)
✅ Verified Review | Hong Kong to Paris. Air France prices are way over the top and simply not justified. First Class cabin on A380 is on lower level of plane by entrance of plane so draughty and passengers from other classes passing through cabin. Seats are OK but the pop up screen for in-flight entertainment was small and totally archaic. Food really nothing special (should be one area where AF could excel - cheese selection was pathetic) and no first class treats like caviar. Good wines but white wine arrived as I was finishing my starter - only 4 people in cabin. Cabin crew not very professional - seemed to spend a lot of time just talking to each other. Air France needs a wake up call as it is surpassed in cabin quality, food, service by virtually every other airline flying between Asia and Europe. So far behind Emirates, Qatar etc - it is almost embarrassing.
Aircraft | A380 |
Type Of Traveller | Business |
Seat Type | First Class |
Route | HKG to CDG |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |