Air France

✅ Trip Verified | Nice to Paris CDG. This short flight was to Paris CDG. I was concerned as according to schedule I only had one hour and five minutes to catch my connecting flight to Dublin. However the flight actually arrived 20 minutes ahead of schedule and I even had time to visit the Air France lounge in CDG. It was a pleasant surprise that the chief steward addressed me by name! The service was impeccable and a small collation offered. The cabin crew handled the situation extremely well when people were getting on board with more hand luggage and stuff than they should. Surely management could address this? The crew already have a difficult job without having to deal with passengers who whinge when there is no place in the cabin for their stuff!

✅ Trip Verified | This short flight was the first shuttle of the day between Geneva and Paris, no need to say that it was full. However, the staff well managed everyone to enter the plane on time. The only thing is that everyone kept their luggage to save time and, since there was no room anymore in the plane for additional luggage, many had to put their luggage back into the trunk. I guess Air France should advise passengers that, when the plane is full, it is better to register your bag. With so many passengers willing to save time and limited space, we ended up leaving the airport 20mn late because of those passengers. For the rest, it was very early and I felt asleep for the first 30mn. It was a really nice surprise to find a pain au chocolat waiting for me on my tablet. Usually, flight attendants do not serve you while you are asleep, especially in Economy class. I was very thankful the AF FA did it for me. Upon arrival, our luggage were delivered super fast and I was able to go to work in Paris as a usual commuter. Thank you Air France.

✅ Trip Verified | Malé to Paris CDG. Air France has overbooked our flight of 18 passengers. I was trying to understand what I had to do to fly and they all refused to talk to me at first. We were a lot of people waiting to be checked in. In the end, when I started complaining, they all answered “I don’t care I don’t work for Air France” indeed they were representative hired by Air France but none of their staff were actually present. In the end, after 2 hours of battle, they changed my flight for the next, 9 hours later, refusing all assistance such as hotel assistance, meal etc. The problem, if there is an issue with your flight (even if they are the cause of the issue) you are on your own, they won’t provide any assistance. If you fly towards the Maldives, better fly with Qatar Airways or Emirates. Air France is a joke.

✅ Trip Verified | Paris to Santiago de Chile. Great flight. The aircraft was looking new and clean, economy seats are quite comfortable and the inflight entertainment screen is larger than others airlines full of music albums and movies. Flight attendants were friendly and professional, the food was not bad. Definitely flying with Air France again.

✅ Trip Verified | Chicago to Paris. Flight got delayed by 5 hours due to technical problem in aircraft as per announcement made. All the passengers were in the aircraft waiting for it's aircraft. Due to delay in flight in Chicago my connecting flight in Paris to BOM. Air france arranged us in other flight from Paris to Hong Kong and then to BOM. I had to wait for 12 hours in Paris airport as the airline did not give any accommodation and gave 11 Euros voucher that can be used only 1 time. That voucher only got us coffee and sandwich and we were at airport for 12 hours. Due to this delay I reached 24 hours later than the original time at the destination. My Baggage got lost and I received it only after 2 days. When I called Air France for compensation for the seat I reserved they said the flight was delayed due to bad weather and there is nothing they can do about it, they just gave me a $50 gift voucher, my seat purchase was itself of around $75. However the weather was perfectly fine and no announcement was made about the weather being bad.

✅ Trip Verified | Really enjoyed flying with Air France from London to Paris. Boarding was very smooth and fast. The aircraft was very clean. Cabin crews very friendly and attentive, beverages and chocolate cookies were offered during this 40 minute flight from London to Paris. Even pillows were offered to passengers. Definitely flying with Air France again!

✅ Trip Verified | Cape Town to Toronto via Paris. Had the pleasure of experiencing Air France's Business Class on both the 777 and 789 on 10 February 2018. Both were good. The crew on both flights were attentive, caring and thorough, without being intrusive. Quality of meals were fine. I really felt comfortable in the herring-bone style lie-flat beds. I had plenty of space, room to pack items and sufficient privacy. The in-flight entertainment was not great - movies were old and the selection poor. Regardless, overall a very good experience.

✅ Trip Verified | Dubai to Southampton via Paris CDG with Air France and FlyBe (codeshare). Efficient check in at DXB and lounge in Dubai is the Skyteam lounge. The lounge seemed fine, efficient staff, modern look and clean. Snacks looked fine (though I did not try them) and reasonable drinks selection. Boarding on time, clean aircraft and good business seats. I chose Air France over BA on this route to try out an alternative. I have now flown a few times with Air France and rate them highly. However, on this middle east red eye flight, I feel that BA sleeper seats are better than those of AF. The service from the Air France staff was excellent though. Snack served after take off which was fine, breakfast was OK, BA serves better juices and coffee in my view, but the food component was good. Landed on time in CDG (layover of 11 hours). The FlyBe flight to Southampton was fine, friendly staff. All in all a good flight. What is not clear though and this was also true of AF ground staff is where these flights are sold as Air France flights on a business class ticket (and priced as such ), and then the short hop to UK is with FlyBe (which lacks a business cabin), we should still get access to the lounges of Air France (relevant if you have a long layover). In fairness to Air France, I had asked them about this in advance (told we would have access) and then when I turned up with my children today, the agent said, technically we did not have access. However, she used her discretion and let us in as we had flown from Dubai with them. Whilst I do not know what is right or wrong, its gestures like that which make me really like Air France. Their staff try very hard and "go the extra mile" . I lost my computer on my outbound flight and their ground crew found it and bought it to me.

✅ Trip Verified | Moscow to London via Paris. I was less than impressed. Delay on boarding and take off due to computer issues. This meant my connection time was shortened. After racing from one end of the CDG terminal to the other, with no help or direction from Air France staff, I made the connecting flight at the last moment. How on earth someone elderly or infirm would manage this?? The seat & tray table area was dirty - crumbs and food present. One toilet for an entire aircraft over 4 hours. My bags didnt make it to London, and were delivered late the next evening. However, the food was reasonable and the cabin crew were polite. The price was good. There was no entertainment or WiFi available. I will avoid Air France in the future.

✅ Trip Verified | January 30, 2018, flight AF1358, Paris, France - Rabat, Morocco. At the airport terminal, airline employees speak English so badly and with such a strong accent that it is almost impossible to understand it, when asking this staff member to repeat the question he got very upset. In case of emergency this communication problem could have serious consequences, Charles De Gaulle airport is international and this should not happen. February 10, flight AF1259, Rabat-Paris, this flight arrived late to Paris and we had to literally run to reach the connecting flight to New York, but to our surprise they had changed the door from K35 to K48 which is at the other end, the boarding card information said K35, they did not send us any notice either by text or email. We almost lost the flight. February 10, flight AF008 from Paris to JFK. Surprise! Our bags did not arrive. We went to Terminal 1 to the Air France claims office, an airline employee with a rather rude attitude attended us and we almost felt it was our fault that they had lost our bags. They put a rush on our luggage and they guaranteed that they would take it to our house the next day. We made three calls and they assured us they would deliver our bags by 11.00 pm. They never arrived. February 11, they brought our luggage. For our next trip Air France will not be an option to consider.