Air France

✅ Trip Verified | Flew Southampton to Dubai via Paris CDG. Our first long haul flight with Air France we chose their business class over BA Club world even though it meant changing aircraft. The whole experience was excellent. I lost my computer in Paris and the ground crew amazingly found it and bought it to the lounge for me. Lounge in hall L 2 F was brand new and excellent. Slight delay caused by heavy snow. On board was new business cabin, really comfortable seat. Food exquisite and beverages all good. Cabin crew all excellent. Can not fault them.

✅ Trip Verified | Lisbon to Washington via Paris. Absolutely terrible service. Was stuck in Paris and was repeatedly lied to. We were told that we were going to be bussed to an airport hotel because of the storm. They sent us to a hotel at Disney more than 45 kilometers from the airport. They provided no transportation back to the airport which ended up being very expensive. My baggage was lost. Customer service was terrible throughout. Not an ounce of compassion or even a hint of an apology. Just poor and arrogant customer service.

✅ Trip Verified | Great flight from Athens to Paris. The ground staff were very professional and nice. Aboard the plane, the flight attendants were also very nice and provided us with many drinks and snacks all throughout the flight. The seats were very comfortable. There were absolutely no delays, and our checked bags were retrieved without any problem. The flight itself was spectacular, with a wonderful sunset above Croatia, the Mediterranean and the Alps. I would say this flight comfirms my view of Air France as an affordable and very reliable airline.

✅ Trip Verified | Flew Air France from Orly to Toulon. It's snowing today. Just a little, nothing like a tempest. Temperature is terrible : -1C. AF 7508 was supposed to board at 1730. Boarding started at 1750 and finished at 1817. In addition, the pilot informs us : - 1 hr delay for De-icing! No electricity in a while due to the ground generator breaking. Flight duration: 1 hr 15. No water, nothing proposed by the crew. Very nice airline when customer is treated like a cow. It's a pity there is no competition on this route.

✅ Trip Verified | Reunion to Paris. La Reunion had been under a tropical hurricane for the last few days and we didn't know if we would be available to go back to Paris. Eventually, all went well and the weather seemed to calm down just for me to go back home. I had quite an argue with the airport security staff because I had left my Swiss knife in my cabin bag. It's wrong, I get it, and it's my fault. But I made her notice that I traveled from ORY to RUN with it in my cabin bag too with no problem (maybe the Orly airport staff should review their screening training). Anyway, confronted to this problem, I went back to the Air France check-in and the staff was very helpful in providing me another bag to check-in with my knife in it. I was finally able to pass security and reached out for the Skyteam Lounge. It was a bit busy but big enough for everyone (although, too many kids for me). Food was good, I had several delicious samosas while waiting for the flight and a nice red wine. There also was plenty of plugs for my devices. Heading to the airplane, someone misled me to the Economy class in the skybridge without checking my ticket (I guess men in their twenties are not the usual Business traveler). The woman who had helped me checking my second bag was passing by and recognized me. She led me to the correct door and was very nice and helpful. This flight was full of kids again. My flight attendant was nicer than the one on the first trip. He was caring and smiling. He helped me clean a stain on my shirt due to this delicious vinaigrette salad sauce. The flight was very bumpy and the old Business seat did not allow me to get to proper sleep this time. I still was able to rest in good conditions in any case. The breakfast served was very good and croissants seemed to be fresh. All went very well until Paris ORY.

✅ Trip Verified | Paris to Reunion. This was a last minute leisure trip so I paid quite a high amount of money (3,800€ round trip), compared to other AF Business seats, to go to La Reunion. I am not a big fan of Orly airport but SkyPriority worked very well until the Skyteam Lounge. Although quite small, it was very cosy with a bay window over the check-in hall. Food and beverages were not fantastic but enough to wait quietly for my flight which was 20mn late (not Air France fault though). Onboard, I experienced the old Business Class seat which I already knew when I booked (the Best&Beyond is rare if simply not existent for the French abroad territories). It still a bit baffling. Business class was full this day (14 seats) and, since it's a family destination, full of kids, at least half the cabin. I honestly think kids should not be allowed in Business but those ones were calm during the entire flight so I cannot complain. The flight attendant was nice and caring but nothing extraordinary. She promptly brought our nice dishes. I had pre-ordered a meal and everything was good in this area. Concerning the IFE, I was honestly surprised by the low quantity of movies available but it didn't really matter for me, since I soon went to sleep on this 11h flight. Everything went well upon arrival and even though it was a bumpy flight on an old slippery seat (because of the inclination), I was quite fresh and ready to enjoy my vacation.

✅ Trip Verified | Paris to Singapore. Great flight! Air France lounge was great and comfortable. Upon entering the aircraft the cabin was beautiful although a little dirty and my seat had some damages. IFE was great, food was amazing. Flight attendants were cheerful and smiling. There was a problem with the galley kitchen and only one stove was working so my wife's dinner took 3 hours. She waited an hour for her main course and the selection she chose was unavailable. We think she was given an appetizer from la premiere as substitute. But beyond that, a great flight

✅ Trip Verified | London to Vancouver via Paris. Clean and beautiful cabin on the Boeing 777 with reasonable space between the seats, flight attendants were smiling and friendly. The lunch was served approximately 2 hours after take off, food was delicious and cabin crews were attentive during service. Many movies and music albums on the inflight entertainment kept me occupied during this 10 hours flight. Enjoy very much flying with Air France.

✅ Trip Verified | Flew Air France from Naples to Paris CDG. What a great flight. The lounge at Naples Airport was great: the quality of food is great. The boarding was very efficient. The staff on board were very kind and extremely helpful. The food was tasty and delicious: pasta salad with Italian artichoke. Chicken with olives tapenades and as dessert a typical cake from Brittany. The drink: champagne: marvellous. Tea : mint tea from me palaos du the: very enjoyable. The flight was on time: what a perfect day and flight.

✅ Trip Verified | Heathrow to Paris CDG. Arrived four minutes late at check-in for a midday Paris flight. Instead of the usual "you're too late" they sent us to another desk next to check-in who found us two seats on the same very full flight. It was all extremely professional with no fuss. The flight was delayed by an technical problem involving an aircraft change but they apologised several times and kept us informed to the minute. Next problem my son had his guitar with him in a soft cover. The gate check-in advised us that it was at the captain and cabin crew's discretion if it was to be allowed in the cabin or had to go in the hold. As we entered the aircraft a smiling purser and smiling senior stewardess asked if he wanted to keep us entertained, but seriously found a safe place for the guitar despite being on a very full A319. The flight got to Paris in 45 minutes and during which the still smiling the crew served a roll and brought round the drinks trolley. I assumed they were enjoying what they were doing and enjoyed treating the passengers as customers. On the return two days later it was the same. There was no problem with the guitar - another happy team worked the cabin of a completely full A320 which was comfortable, and a decent amount of space between seats. Again a snack and drinks were served and the flight was very smooth in appalling weather. I didn't realise it was still possible to enjoy flying, so thanks Air France for your professionalism and good humour, and look forward to flying with you again.