Air France

✅ Trip Verified | Never flown with Air France before, probably won’t ever again. I gave them my bag, they returned it damaged beyond repair, but they won’t compensate me. I really am a bit grumpy. The amazing thing here is that AF are telling me that I should have submitted a damage report when I collected the bag at Vienna Airport. Well guess what? The bag wasn’t delivered to Vienna because they lost it as well! When AF found the lost bag and delivered it to me a day or two later, damaged (beyond repair), I was three hour’s drive from the airport, up in the Austrian Alps, nowhere near a luggage damage report counter. So I could not provide the report they have requested. I did provide AF with a photo of the damaged bag, an email from a repairer stating that the bag is damaged beyond repair, and details of a very modestly priced, suitable replacement bag. AF’s email to me states: “Having reinvestigated your claim, I am afraid we cannot constructively add to our previous correspondence.” “Please be assured that we will never deny compensation to a passenger in situations where it's awarding is applicable.” Rubbish. It appears to me that the standard AF response to luggage damage claims is to deny them without even looking at the facts.

✅ Trip Verified | Milan to Paris. Ground staff incompetent, rigid and impolite. Bureaucracy over flexibility and kindness when dealing with clients. National airline with on point to point flights offer a worse service than low-cost carriers.

✅ Trip Verified | Paris to Washington DC in November 2017. This was the worst trip of my life and I fly about 5 times a year. After checking and going thru customs, the gate agent told me that “I was told dark in my passport picture” then later was telling his colleague in front of me that he thinks that I tampered with my Passport picture. I was so embarrassed as I was held at the gate for 30 minutes while all the passengers were looking at me like I had a fake Passport.

✅ Trip Verified | Flew Air France from Freetown to Tokyo via Paris. My outbound trip was in economy class, and the return was in Premium Economy, this upgrade cost just $300, but I don't think I would pay much more for Premium Economy on Air France as the difference between the two classes was negligible. All flights departed on time, and the service was generally fine - polite, friendly, but perfunctory. Once the meals have been served, the crew disappear and you seldom see them. At least snacks and drinks are left out in the galley for self-service. IFE was good - an interesting selection of movies, including some new releases. I found the Premium Economy seats uncomfortable - in fact, I think I prefer Economy seats because you could actually recline them; the Premium seats only slid forward, and I found them very uncomfortable for sleeping, however the legroom was better than Economy. I really dislike the wastage of Air France - with exception of the meal tray, nothing is reused - all dishes, containers and utensils are disposable, and so the staff come around at the end of the meal and chuck everything in the bin. This does not seem to be a very 'chic' end to a meal!

✅ Trip Verified | Paris to Budapest. I’ve been traveling a lot, but never met a nice, friendly and smiley staff like I met today! Although it was early morning they did their job perfectly. They made my day. I would like to say a big thank you ! I wish the Air France had more cabin crew like they are.

✅ Trip Verified | Very short but pleasant flight from Zurich to Paris CDG, luckily not affected by the current industrial dispute. Very pleasant staff, no hassles, good hand luggage allowance, flight on time! Aircraft clean, it was nice to get a glass of wine too, will fly Air France/KLM again!

✅ Trip Verified | Paris Orly to New York JFK. I was lucky to travel between two strikes. Beside that, check in was very smooth, security fast. Orly west Air France lounge is ok, not a great selection of food, but alcohol as much as you want. No shower. Easy boarding, sky priority respected. Configuration is 1-2-1. The seat is very comfortable. As soon as you board, we were welcomed by the senior stewardess, with a choice of champagne, orange juice or water. The plane left on time. Food was quite good even if the chicken was over cooked and dry. One thing which is weird, they serve the cheese at the same time the appetizer. Very good entertainment system. Good choice of movies. The thing which is to consider, they serve the pre-arrival snack only if you request it, so if you don't read properly the menu you don't get it. Arrived in JFK ahead of schedule. Overhaul a very good experience.

✅ Trip Verified | Madrid to Paris. The experience was terrible. Everything from extremely slow boarding, to rude interaction by staff and poor communication about potential flight delays occurred (22 mins late departure). I would recommend not flying with Air France particularly if you’re not a French national as they clearly prioritize service and professionalism based on nationality.

✅ Trip Verified | Budapest to Rabat via Paris. In Budapest I was requested to leave my hand luggage to be checked through to Rabat. I've tried to obtain some explanation from the ground staff, they didn't offered me any sort of logic explanation, they just said that they need to checked in. The service from Budapest to Paris was really disappointing. In Paris there were 40 min delay, no explanation. Seats in the flight to Rabat were dirty, food average. One positive thing about the flight was the cabin crew, very friendly. If I would have recommended or flying again with Air France, only if there is no other option, otherwise I will avoid in the future.

✅ Trip Verified | Although Air France flight from Paris to San Francisco was delayed due to a technical issue needing to be resolved, the time was mostly made up in flight. Pre-boarding was a pain due to extremely long "sky priority" waiting line, which was extended due to the delay. Service from the predominantly French-speaking crew was excellent: friendly and efficient. Quiet, with few announcements, a great contrast to many US carriers with their incessant chatter. Seating in business (I was in second business cabin) is I believe called herringbone pattern - I had selected the single row along the right side of the plane, 19L. Roomy, nice niche for headphones, ipad, etc. as well as room for a personal item on the footrest. Electric outlet at seat, personal lighting handy and next to niche. Lie-flat seat. Soft quilt and pillow. I had a little trouble getting the seat back up to full upright but minor. Amenities kit a two-parter: shoe bag, slippers, and socks on arrival, cosmetics bag with toothbrush, paste, eyeshades, earplugs, headphones cover, comb, creams after seating. Plenty of warm washcloths to clean up. Champagne or OJ to start, meal service with appetizer, main course, cheese course, sweets from the cart. All excellent, though they had run out of the spring veg risotto and could use more veg options. Snacks and other meals well spaced. Overall a very pleasant flight! I used miles and booked about 10 months ahead.