Air France

✅ Trip Verified | New York to Kiev via Paris. On the flight from JFK the flight attendant rips my IPhone charger out of the console. Said it was very security concerns before take off. I was at JFK at 10:30 am but Air France ticket counter was not open until 1 PM. Could not go through security. The kiosks could not print out a boarding pass nor could Delta in Minneapolis. It is amazing at JFK no one can help before 1PM. I landed in Paris before 6 am. They did not have enough time to put two pieces of my luggage on the plane before it took off at 10:30 AM. Boarding time was supposed to be 9:15 am. They started to board at 9:40 am for a 9:50 departure. No reason for the delay other than no speed. They missed their window for departure so the airport delayed the flight another 30 minutes. When I got to Kiev only one box arrived. No second box or my suitcase. I have a meeting at 4 PM today and a video shoot this morning. I have only jeans and a warm shirt. I guess I have to take an extra carry on with me with a suit, underwear, shoes, shirt, tie, pills etc. They did not put it on a later flight. Air France has no grasp of speed or customer service. The focus is on nice seats. Fly them if there is no other choice.

✅ Trip Verified | Geneva to Copenhagen via Paris. Air France has been failing in many ways. All my flights have had delay in the past year. As I work in Bremen but live in Zurich I had to take Air France / KLM flights 4 times a week. I am very disappointed by their services. Especially, I gave them my hand luggage twice as they asked me and they lost the luggage without reimbursing the value of the clothes I had inside. This is not correct.

✅ Trip Verified | Madrid to Oslo via Paris. Flight: AF1801, 26 May 2018 A320, It was an old but well-maintained plane. Very clean, new seats with power sockets. Crew very friendly, polite and groomed, working so hard from boarding to arrival. Complimentary snacks and beverages to all passengers. Great crew and great Airline

✅ Trip Verified | Dusseldorf to NDjamena via Paris. The plane was rather dated - on old A340-300 that is about to be retired by Air France, but the seats were nevertheless surprisingly comfortable. As Air France never renovated the cabin interior, they still have decent padding and generous legroom. The food was tasty - as usual on AF - and the service was friendly. Overall, I would fly with them again.

✅ Trip Verified | This was my first time flying Air France and I was travelling from Singapore to London via Paris. Leg room was adequate, plane was clean and comfy. Nothing much to complain about apart from the 1-2 stewardesses who were slightly snobbish. Food was surprisingly good. And please request for the hot chocolate, from the outside it looks kinda diluted but it was one of the best hot chocolates I've ever had! Pretty good overall. I don't mind flying Air France again.

Dubai to Paris. First time with Air France. Overall I’m satisfied with their service, seats are slightly smaller but comfortable. Crew were friendly on both flights. All were on time and arrive ahead of schedule. Food was delicious however portion was small for a 7 hours flight however it’s not my concern much. Entertainment is ok some Arabic options and sitcoms and latest movies. Plane looked clean and new. Nice airline for future flights.

✅ Trip Verified | This was awful, a rip-off €1600 of awfulness for a business class return ticket CDG-TLV-CDG. A rip-off because business class from CDG to Tel Aviv is an economy seat with an empty seat next to you. You might get away with that on a short hop within the EU, but on a 4+ hr trip, at this price, it's just not acceptable. It was an overnight flight, and I just assumed, as with the BA flight to TLV, there would be a flat bed. So, it was my fault for not checking. I got an economy seat that barely reclines, perhaps 4-5cm. Needless to say I didn't sleep much. And, in search of another way to get more enraged I checked the price of a flexible economy ticket for the same trip the next day. It was €700 for a flexible ticket. So I've paid not far short of €1000 extra to sit in the same seat as everyone else but closer to the toilets. Great. Merci beaucoup.

✅ Trip Verified | Paris to Zurich. It was an incredibly awful experience to fly with Air France. I brought a carry on size baggage for economics class. When I went through security check, I wanted to take the liquid out. Then the guy who was there stopped me and weighed my baggage. It was 13 kg( the economics class regulation for carry on is 12 kg). So he forced me to check in this one and buy extra baggage for 40 Euros. I was disappointed for the slightly difference which i didn't plan but I chose to respect the rules of Air France. However, what did I get back? I paid money for checkin baggage but didn't get the same respect! When I got the baggage, I notice, it was damaged. Air France took the money but didn't responsible and respect the customer who obtained the rules. It is sad. I asked for refund 120 Euros. They haven't get back to me yet.

✅ Trip Verified | Paris CDG to New York JFK. Never ever I will choose Air France's A380 unless they change their business class seats. The seats on A380 can not change to a 180 degree flat bed. It has a very weird angle. I don't know how to describe it, but it is very hard to sleep. You will feel yourself slowly sliding down. Did not like it at all. Next time I will choose their B777-300 for the trip. They updated business class seats on that plane. Service are fine, but I didn't feel like sitting in business class. Maybe too many people on A380, the service quality is lower than other plane. I flew B777-300 to Paris, I felt good about the service and plane, but not with the A380. Food for Air France is very good. That's the some good credit for them.

✅ Trip Verified | London to Male via Paris CDG. Arrived in the Maldives for a trip to paradise. Air France have managed to lose both suitcases. We are left to holiday with the clothes on our back. No representatives at the airport to meet us, offer compensation and discuss strategy for returning the baggage. I don't expect a reply from Air France, I have sent 2 messages directly to them already and no one has had the decency to reply. My advise never use Air France. We were one couple who suffered this fate. The flight from CDG managed to lose the baggage of at least 10 others. After 12 messages via social media we finally had a reply - we were even promised an upgrade for our return journey home - the bags finally arrived at our resorts 4 days after us. Checked-in for the flight home and at 1am received a text message informing me the CDG to LHR flight was cancelled and we "invite you to modify your trip online". This was impossible. At Male no upgrade given, the rudest individual I have ever met who is working in 'hospitality' and simply sent to Paris CDG with no onward travel plans. On landing at CDG 3 hours of queuing before seen by a member of staff and rerouted home the next morning (many others having to wait 2 days or travel or travel via Edinburgh for LHR). Since then have started claim against them for expenses - no one answers phone and simply hangs up - no one answers via social media - no one answers via message board - this week I have called 5 times and sent another 6 messages and still nothing. Simple advice - choose a different airline