Air Canada

✅ Trip Verified | Rome to Los Angeles via Toronto. Never again and will be advocating against flying this airline. Horrible service, delayed flight, lack of basic service and list bag on top of everything. Trying to call their bag handling service and it’s impossible to get of hold any agents, their website for the lost/delayed luggage has not been updated since we filed the report, it has been almost 2 full days since we landed and we have not heard from anyone regarding our luggage! Calling reservation service and the automated message is saying they can not answer the calls!

✅ Trip Verified | Air Canada as an organization is simply ambivalent and arrogant. I’ve flown with them twice in the last month and have experienced massive delays (in excess of 4 hours each time) without so much as one apology, let alone complimentary food or beverage once you eventually get on the flight. They simply act as if nothing happened. They’re a disgrace.

✅ Trip Verified | This airline is the biggest joke. Most recently I travelled from Sault Ste. Marie to Edmonton and we had the absolute worst experience. They let us board the plane in Toronto with no food or water on the flight. It was a +40 Celsius day and we were trapped on the plane for over 3 hours in the heat while we waited for them to deliver food. About an hour into waiting they said it was going to be at least another hour and half delay and stated they would bring their manager to see if we could de-board the plane. We heard nothing else about this and we were trapped on they plane for another 2 hours. They eventually brought us lukewarm water (one cup each) and a granola bar that wouldn’t feed a small child. Finally we were able to take off and by the time they brought back the food cart they were completely out of food… so much for that 3 hour wait. We were starving and had absolutely nothing on our 4 hour flight (not even pretzels). The economy class is so uncomfortable and packed together you’re basically on top of each other. If I could choose to never fly with them again I absolutely would.

Not Verified | A simple regional route within the same province (BC) and Air Canada was unable to have my checked bag meet me at my destination. Zero customer service, the “delayed” baggage phone line is just an indefinite hold as no one ever answers. You might think they’d have the call back option but they don’t. You might think they could let you know how long you will be on hold but they don’t. I really don’t like Air Canada at all.

✅ Trip Verified | I traveled Air Canada business class May 18 Delhi to Toronto and On June 21 Toronto to Delhi. Delhi to Toronto no welcome drinks, no hot towels. As they say COVID times. Ok. Food service cold not warm bread. Breakfast eggs but no taste. Cold bread. Staff behaviour unfriendly.

✅ Trip Verified | My whole 20 days trip became miserable. The flight from Detroit was delayed more than an hour due to selling extra tickets. Due to the delay we missed our flight from Montréal to Frankfurt. Even though the plane was still there they did not open the gate for us and said boarding is over. Then they rebooked us on a flight which depart after 28 hours. I have a two years old daughter and nine years old son, and a wife. we lived these hours like we are homeless. After that our flight was on AC866 which departs from Montreal to London. After we entered the plane, something was wrong with the aircraft which made them cancel the flight and made us leave the plane after 5 hours waiting with no luck we left to the counter waiting to be rebooked. I called air Canada customer service and stayed with them around 4 hours on the phone to be rebooked. When they answered i requested to cancel my whole trip and go back to Detroit. they said next flight to Detroit is after 36 hours which is insane. They also offered next flight to Beirut through Greece after 15 hours. At that time it was around 4 am and we requested hotel since we have been at the airport for around 48 hours and all hotels were fully booked. So we spent another 15 hours. On June 16th after more than 72 hours we arrived to Beirut and waited 3 hours to get our bags but no luck our luggage were not found. i went and filled a claim at the baggage center. i have been waiting since 10 days ago and until now no luck. they lost my luggage. My whole trip is 20 days, now 13 days passed without answers about my belongings. This is the worst experience ever.

✅ Trip Verified | They are incompetent and unorganized. Flights were delayed, causing us to miss connecting flights. The waiting to get through security and customs was ridiculous. We missed one of our connecting flights because our first flight was delayed 3 hours, not sure why originally, then it was delayed longer because a toilet on the plain was leaking. When we finally landed at our connection it took 60 minutes to get through customs and security. We missed our connection flight. Then they sent us to 3 different Air Canada customer service kiosks, which got us nowhere. They made us eventually go back through customs and security and gave us a card with a few numbers and said “good luck.” We waited on hold for over 2 hours before we finally got through and someone found us a flight, that was of course, delayed. However it was a good thing cuz it took so long to get through security and customs. I will never fly with them again.

Not Verified | We were scheduled to fly from Athens to Toronto to Vancouver. I checked us in the night before, but woke up in the morning to an email that our flight was changed to a flight via Montreal 2 hours later than our original. We decided to go to the airport at our original time and inquire. The AC rep in Athens was very polite and helpful, although she didn't understand the change, as there was a good chance we would not make our connecting flight. As we waited at the airport, I received another email that our flight was again changed to the next day via Munich on Lufthansa. (We fly on points, so can fly on any Star Alliance flight). We found this very odd as we were already at the airport and had our boarding passes. We met another family that had the same issue. (I believe it was a computer glitch). We took our chances and went to the gate at boarding time. Yes it beeped red when they scanned our passes, but the girl was able to reissue the tickets within a couple minutes. We successfully boarded. Our flight was delayed in leaving by an hour. No fault of Air Canada, there was a lot of air congestion in Athens. We finally got in the air. We have flown quite a few different airlines in business class. The staff were friendly, food was good. Not sure why they charge for wifi in business class. Every other airline we have flown it's been included. The lavatories could be kept cleaner. We were about an hour out of Montreal when the captain announced that we were in a holding pattern because of heavy congestion at the airport. When we finally landed, we were kept on the tarmac for close to an hour as our gate was occupied. Again, the captain gave us regular updates. We missed our connecting flight, as I'm sure half of our flight did. We have spent the night in the airport, as there were no hotels available in the area. We have a 7:25 am flight. The staff we dealt with thanked us for being understanding. I understand everyone has somewhere they are trying to get to.

Not Verified | The worst most disorganized airline I have flown in 15 years. Currently stranded in Montreal while trying to get home from Dublin. Flight from Dublin was delayed by more than an hour. The staff at Montreal made people miss flights by stopping us from getting to the gate till our checked bags were green as scanned. They falsely told everyone that they will call out for any people whose flights are about to leave and they won’t miss their connection. Even with an hour to spare when we reached Montreal their silly rules made us miss our connection. Then we had to wait 2 hours in line to talk to an agent who rebooked us on a flight to nearby airport 2 days later. Went from agent to agent after that trying to be let out from the terminal to baggage claim. There they said our bags were coming on a belt. We got two and waited for an hour for third one to show up. Kept being told at baggage counter 3 rd bag was also there and coming and finally a third time an agent tells us the bag is in Baltimore already. Cannot reach any one at customer service number. Hold time is 2.5 hours.

✅ Trip Verified | Most unreliable and incompetent organization I have ever had the displeasure of experiencing. Round trip flights to Ireland and all four were hours late. All had planes in place but no pilot or no cleaning staff. The morning flight from Dublin to Montreal ended in chaos with half of the passengers missing connecting flights. Yes post Covid travel is different but I’ve never seen or experienced this level of complete organizational failure. We were sent to three different lines by three different employees trying to get to our rescheduled flight after spending hundreds on an unexpected hotel in Toronto for the evening but no need to rush, it’s currently an hour late as well. The most pitiful excuse for professionalism I have ever seen.