Air Canada

✅ Trip Verified | Traveling Air Canada was not a good experience for me, all legs of my journey were late, returning - to the point I missed my flight and they could not get me on another flight until morning. I had to pay for the hotel myself, as they were out of hotel vouchers and told to submit for a refund online, which I did only to receive a response that it could take up to 30 days for someone to make contact with me. That was on July 11. It is now August 22 and I have yet to even be acknowledged, let alone refunded for my hotel. At this point I am frustrated and will never travel Air Canada again, if this is how they treat their customers.

✅ Trip Verified | I will never fly Air Canada again. Gate staff are inflexible. Our flight from Rome to Toronto was delayed thus we missed our connection to San Francisco. There were about 10 people on the flight that had to make this connection. The Staff at customer service had called the gate and let the gate staff know we were all running to the gate to make the flight and to please allow us to board. We got there 5 minutes after they closed the doors, the airplane had not moved from the gate, but they would not let us on. This I accept as I’m unclear about FAA rules once an airplane door is closed. What I don’t accept is the absolute incompetence of booking us on different flights, losing our luggage, and having absolute no remorse about treating passengers like cattle. Every nightmare you read about plane travel occurred, which I accept that it’s a difficult time for this industry, but I do not accept the rudeness of staff, total apathy to help customers.

✅ Trip Verified | Terrible experience in YUL with a rude supervisor at baggage drop who charged me 100$ for 2-3 kgs above weight. I was never charged these fees in Geneva. The company applies different policy in different countries. Also, the food is terrible on this flight. Flights always delayed.

✅ Trip Verified | Absolutely worst customer service. Do not fly this airline. The boarding staff are rude, aggressive, and completely without compassion. They force you to check your carry on despite it being a half empty flight or denying boarding with zero support. I had a terrible experience in NY and my girlfriend was denied boarding out of St. Louis despite having passport information, global entry, an enhanced licensed — everything!

Not Verified | Calgary to Delhi via Toronto. This was most terrible experience I ever had with Air Canada. Worst flight and customer service ever. Less than 12 hours, I was informed that my flight has been changed. That caused my husband to auto cancel his flight. The new scheduled flight from YYC - YYZ was scheduled at 1300 but got delayed by 45 mins. which made my connection tight at YYZ. I had almost 1 hour to connect with my flight from YYZ but due to some reason, when plane reached YYZ, it didn't connected with gate for almost an hour and I had to rush to my gate with my carry-on and an infant in 10 mins. The gate was closed and I was a min. or 2 away to miss my flight to DEL. After arriving DEL, I waited for my baggage to arrive for 2 hours, no luck. I asked Air Canada for help, they wrote down my info and gave me my baggage tag numbers only not the file ref. no. My husband in YYC contacted Air Canada who registered the complaint for missing luggage and gave him file ref. no. My first red bag arrived after 5 days, which had all milk supplies for my infant. My 2nd bag was delayed and arrived after 10 days because they forgot to pick my 2nd bag. In addition, both rear wheels of the baggage arrived broken. Left wheel is missing and right wheel is not aligned with the bag. This is the WORST flight of my life. I will never fly Air Canada again.

✅ Trip Verified | Got to Athens for my cruise but luggage was left in Toronto. Luggage had AirTags so we knew it was there. Luggage service took report that’s it. Our cruise ship customer service could not get thru to AC and apparently this is happening to a lot of customers who were there with lost luggage. No one answers at AC. Useless trying to get thru. Our cruise ship lost and found went to work and managed to recover our luggage after 5 days. At this point we had bought enough clothes for 4 bdays. We are now trying to get compensated but again impossible to get thru. Terrible airline.

✅ Trip Verified | First and last time flying with this airline. Flights going and coming were delayed numerous times, customs was a nightmare. We had to wait for our pilot. Not a good experience. The flight attendants were fabulous.

✅ Trip Verified | Air Canada is extremely behind in customer service in all areas of services. Call centers, airports and even on board a plane. This review is based on my own personal experience with the airline through which i noticed a huge decline in customer service. The issue started with 2 hours delayed flight, flight attendants with very bad attitude and lost bags. if that's not enough, the customer service representative hung up the phone on me when I called to voice my concerns. I finally filed a complaint online via the company website and got a reply back states the following "it may take as long as 45 days for an Air Canada representative to get back to you". Canada in general is way behind in customer service but Air Canada hits rock bottom.

✅ Trip Verified | I've not had the chance to fly Air Canada for a few years and I am pleased to say the experience was just as good as before with only one letdown. My checked bag did not make it onto the plane! It was however returned to me two days later in Duluth, USA. The flight left on time and arrived on time, both of which are a big plus these days. The seat was very comfortable, the food and service were great and the IFE was good enough.

✅ Trip Verified | All was well, until I reached Toronto and joined the Air Canada chaos. No one knew where to line up, to check in. No one was there to give us information. Because my connecting flight was at 6 am, we were there in the middle of the night .... waiting. After 4 the first desk agents finally showed up. I guess the one agent got out of bed on the wrong side, because she started screaming at us, like "what is wrong with you all, you are standing in the wrong aisle, and why isn't your mask on properly, and why is your carry on so big, you'll have to check that in, and put your mask over your nose!!" And so on. Welcome to Canada! When I had checked in my carry on, I was finally able to get to the gate. I had had a long night of waiting and not eating, but I thought it's ok, I'll get my breakfast on the fight. No food for an almost 5 hour flight. Not even a snack. Water and coffee, that's it. It confirmed everything I had already heard about Air Canada. Try to avoid at all costs! Next time I fly to Vancouver, I will be going different route, in order to avoid Air Canada and Toronto Airport!