Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2352 reviews
4/10
4 star Skytrax Rating
Filter Reviews by :
Show
6/10

"This was very disappointing"

(Canada)

Trip Verified | Recently flew from Halifax to Vancouver in economy class. I booked comfort fare so I was eligible for preferred seating. I was also given the option at the time of booking to purchase a Chef Jerome meal box for $14.95. The two options looked really good so I made the purchase. Check-in was smooth, and boarding was just about on time. Seat was 20D in an exit row and offered excellent legroom, During the first (and as it turned out, only) service I was asked if I wanted to purchase anything. I said I had pre-purchased a meal and the Flight Attendant said that they weren't given a list so asked to see my boarding pass. After digging it out I showed my boarding pass which had 'meal' listed on it and she then asked what I wanted. I said I ordered the Chef Jerome meal box and she had no idea what I was talking about. She said I could select one meal and a snack so I ended up getting a cheese/fruit tray and some nuts. This was very disappointing as I was looking forward to the meal box I purchased. Furthermore, there was only 1 beverage service on this 6 1/2 transcontinental flight, which is absolutely unacceptable. There were also no Care Kits handed out like there were on my inbound flight, although perhaps these have now been discontinued. The aircraft was clean and new, although the bathrooms were not kept very clean throughout the flight. I did have a very positive interaction with one of the FAs as I was leaving the lavatory area. She asked how my flight was going, made some friendly small talk, and asked if she could get be anything which I appreciated. It was almost like she felt bad that only one service was provided. Landed on time and my checked bag arrived in a reasonable amount of time despite the airport being very busy.
AircraftBoeing 737MAX
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHalifax to Vancouver
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"I was disappointed with this flight"

(Canada)

Trip Verified | Used Aeroplan points to upgrade to business class for my outbound flight to Halifax. Non-business class passengers were using the priority check-in so I had to wait about 10 mins for check-in. Although priority security screening was apparently included, I was sent through the regular security line which was fine as it wasn't busy. Headed to Maple Leaf lounge, which was quite crowded. The buffet consisted of a few salads, two soups (one labeled as cream of mushroom but was clearly cream of broccoli), and a limited selection of light snacks. Wine, beer and soft drinks also offered. It was only after I noticed someone getting delivered a hot dish that you could order 2 different meals from your table. I ordered the flat bread pizza, which was ok. The other option was a vegetarian curry, I headed to the gate early but as I arrived I received a notification from AC that the gate changed so I went to the new gate. Boarding was delayed just over an hour as inbound aircraft came from the US and was at the US gates so they had to wait for it to be towed to our gate. Boarding was chaotic as ever but since I was in zone 1 I got to board right away. I was not greeted by name. I took my seat (4D, aisle seat in the last row of business class). A couple asked me to switch to 4B so they could sit together. Since it was the same seat just on the opposite side of the aisle I obliged (I like aisle seats). FAs handed out Air Canada's Care Kits before departure and they took orders for dinner. The options were a chicken dish with a rice/quinoa mix, or a vegetarian gnocchi. Pillows and blankets were handed out but they were just the cheap ones used in international economy. Cheap earbuds were also offered. The seat was clean but not at all comfortable. I booked business so I would have a more comfortable 6 hour journey overnight but I found it very uncomfortable. While the legroom was good, the entertainment box impeded my legroom. My preferred seat in economy on my return flight (separate review) was actually more spacious. Dinner was served shortly after takeoff. Since it was close to midnight at this point I really wasn't in the mood to eat but I went for the chicken dish, which was small and quite bland. Surprisingly that was the only service offered on the 6 hour flight. While I wasn't expecting another meal I did fully expect a beverage service before arrival. I am sure I could have asked for a coffee but was surprised we weren't offered another drink. They did pass out some snacks from a basket before arrival but it was mostly chips and chocolate bars, not something I wanted at that hour. The business class washroom on B737MAX aircraft are notoriously small, and Air Canada's is no different. It was kept quite clean. The Flight Attendants were efficient but not overly friendly. My checked bag arrived at the carousel in a timely fashion. Overall I was disappointed with this flight. North American business class with Air Canada is nothing special and the seat was very uncomfortable. The meal was small (which was ok as I wasn't hungry) and quite tasteless. A comfier pillow and blanket would have been appreciated for this overnight flight rather than using the same cheap ones used in international economy. North American business class with Air Canada is not worth the extra cost in my opinion. Stick to economy and splurge on a preferred seat.
AircraftBoeing 737MAX
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteVancouver to Halifax
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"demoralizing experience"

(United States)

Trip Verified | We had a bad and demoralizing experience while flying back from Delhi to SFO via Montreal. On the flight from Delhi to Montreal, there was an old Indian lady sitting behind our seat. She either had hearing issues or she did not speak English. So the flight attendant had to repeat something twice before she could understand/respond. The flight attendant sounded so mean and disrespectful. On another occasion, flight attendant when requested by my daughter to replace the headphones, was rude to respond. While we were boarding from SFO to Delhi the other day (June 19th), the check-in lady would not accept the digital copy of my covid-19 tests. She wanted me to print them. I almost missed my flight as I had to run places to get the prints. Overall food was good. Entertainment was lacking. Wifi was glitchy but we got credit for that.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to San Francisco via Montreal
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst airline I have ever flown"

(United States)

Trip Verified | The worst airline I have ever flown with. Cancelled every flight due to “weather” so they don’t have to be responsible. When you go to the support desk, they tell you it’s not their problem and that they essentially don’t care what happens to you or if the flight they’ve rebooked you for days out interferes with your ability to work or see family. I will never fly Air Canada again. Worst company I’ve ever dealt with in my life.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBoston to Toronto
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst possible experience"

(United States)

Trip Verified | Worst possible experience ever. I flew with my pregnant wife SFO to Montreal, Montreal to Athens Athens to Toronto to SFO. Every flight was delayed and we missed all our connecting flights. Will never use this airline or airports again. Everything was understaffed.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to San Francisco
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"seats are small for an overseas flight"

(United States)

Trip Verified | This is my first time flying Air Canada and it will be my last. My husband and I volunteered to check our luggage on the flight from Cleveland to Athens. We were told our luggage would be waiting for us when we landed. It was not. We had to go to the baggage carousel and wait almost an hour for our carry on and then go through customs and security. Members of our flight felt lied to and were very upset as we were. We were the two middle seats in the middle of the plane. There was absolutely no room and it was absolutely miserable. I almost had a panic attack about five hours in. My entertainment system did not work from the time we took off, and despite telling three flight attendants, no one cared to help me and in fact insinuated I was the one who broke it. We landed in Athens and my husband’s checked bag did not make it on the flight. It took two and a half hours to get through the line. It took him two days to get the bags back. On the way from Athens to Toronto, I tried to upgrade our seats to no avail. We were in zone 4. By the time we got on the plane, there was no overhead space left and we were told we had to check the bags. We had an hour and a half layover in Toronto and did not have time to go through customs again. I started crying and only then one flight attendant helped us put our bags in the closet up front. The seats are small for an overseas flight and it is a form of torture.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Athens
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"need to take down our luggage"

(Israel)

Trip Verified | The flight from Tel Aviv to Toronto was Ok On the flight from Toronto to Montreal. After we passed the counter to the plane the staff came to us (4 persons with 2 small children and told us that we need to take down our luggage to the bottom of the plane. I asked the staff to make sure or to take our luggage up when we will arrive, since we know there are problem with the luggage and we are afraid that we will not receive it. The staff just told me that i have 2 choices to get down from the flight to the next flight or to put the it down with no explanation. I felt humiliated 4 people with tickets with no option to take, as was declared our back up luggage on board and very low service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTel Aviv to Montreal via Toronto
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"multiple canceled/delayed flights"

(United States)

Not Verified | Air Canada ruined a week long vacation to Ontario by multiple canceled/delayed flights that were so bad we said “screw it” and decided to just stay in Toronto since they couldn’t get us to our final destination after trying for 48 hours. To rub salt in our wounds, they lost our luggage! After persistently haggling with Customer Service, who had no idea where the bags were physically located (ironically they did make it to our final destination), we finally got them after 5 days (thanking Air Canada for the new wardrobe I had to buy) . And if you thought that was bad enough, to put a cherry on top of this grand disaster - they again lost our luggage on the return flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Washington
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst customer service"

(Canada)

Trip Verified | Absolutely the worst customer service. Flight got cancelled, no representative at IAD, got automatically rebooked to a flight 2 days later, had to go back to our hotel and call a 1800 number and took 2 hours to get rebooked on a flight the next day. Next day’s flight also delayed by 3 hours. Currently sitting at the airport. Now waiting to see if it’s going or if it’s going to get cancelled again for the second day in a row.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWashington to Toronto
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"a very dissatisfied customer"

(Canada)

Trip Verified | Horrible experience. Flight got delayed 4 times, finally once boarded we waited another hour inside the plane due to a technical issue. Once landed in Vancouver we waited in taxi for another 40 mins because they had no one to operate the gate on the side the plane landed on. Overall a very dissatisfied customer.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Vancouver
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no