Aegean Airlines

✅ Trip Verified | London to Athens. Excellent experience, boarding was efficient and organized, clean aircraft with welcoming friendly crew. After take off, drinks served, cleared, hot meal served in economy (simple but good, hot pasta, eggplant salad, warm bread with cheese and butter, cookie) coffee and tea trolley passed twice. Flight landed 45 minutes early, priority bags came off first 15 minutes after landing. Impressive experience.

✅ Trip Verified | Flew Aegean Airlines from Athens to Larnaca. I have always wondered how such an airline that ever so often avoids jetsteps at airports, especially on this route going and/or coming can be honoured with a title. Yes, cabin staff are very professional, aircraft is clean, spacious. Yet, once again on our flight 912 / 9.2.18 arriving at 12.20 at a half empty LCA airport, the plane parked once again away from the terminal probably to avoid paying for jetsteps, and in use the good old romantic bus just like in the 50s. Inflight we were given a tasteless piece of bread which the hostess described as cheese pie, probably without any cheese inside. For my return flight all was fine, though the snack again was below expectations. Coffee however was very good.

✅ Trip Verified | Athens to Zurich. The flight was on time and the cabin crew was friendly and professional. The plane looked dated and worn inside and the seats were not that comfortable, IFE was nonexistent. But the friendly cabin Crew compensated for that. It was a 2.5 hour flight and they served a real hot meal. The food was OK, but hey, not many airlines serve hot meals on intra-european flights these days. Communication between the flight deck and passengers almost nonexistent.

✅ Trip Verified | Aegean Airlines have updated their charges for sporting equipment, skis in particular. The first set of skis used to be free with the purchased ticket, but from now on it costs 50 euros per trip. I consider these charges ridiculous, this is something I would expect from Ryanair or a similar low budget airline.

✅ Trip Verified | Flew to Beirut from Sofia via Athens. All I can say that I was impressed by what this airline offers. Amazing and professional cabin staff, both flights were pleasant and everything was on point. The food they served was also much better than others can serve during flight. I won’t hesitate flying with Aegean again. I love this airline!

✅ Trip Verified | Athens to Larnaca was a regular though very bumpy flight due to exceptionally bad weather at Larnaca, in flight staff is as always on this airline very professional, fine aircraft and tasteless pasta on this route. Nothing to complain about and to my surprise on this route jet steps were used, something not so common on this airline. On our return flight on 23/1 under heavy rain and low temps the bus was used, plane was parked away from jetsteps and we were watching passengers trying hard to go down the stairs under the rain and then walk to the bus. This is a good airline, however they need to show more respect to their passengers as far as the jet walkways are concerned, and as a regular flyer I find that this point is negative.

✅ Trip Verified | Athens to Vienna. Punctual take-off and landing, nice and friendly cabin Crew, even the meal was fine. Very low price ticket, still high quality Service, I do not like the branding of the airline.

✅ Trip Verified | The delay at Schiphol airport for flight A3617 from Amsterdam to Athens due to weather conditions is something acceptable. What is not acceptable is the delay from Aegean to inform us by sms messages about the departure time. Nobody informed us that I could ask for free meals and drinks and I didn't take most of the receipts. You did send sms messages about the delay but no messages about free meals/drinks. Compensation for a 4.50 euros receipt for meals/drinks for two persons doesn't seem right. At least you didn't accept the 5 euros extended parking time which was caused by the departure delay. The total amount of money (9.50 euros) is insignificant for a company like Aegean. It's not about the money but the overall terrible customer experience which will force me to use alternative airline companies for my journeys when I can. I pay for more expensive tickets because of the quality and the trust I have about Aegean Airlines. If you can't offer more than your competitors why I should fly only with Aegean and not find cheaper alternatives?

✅ Trip Verified | I flew from Athens to London Heathrow in Business Class. I have flown with Aegean many times before, mostly in Business Class and their service has been consistently good. On this occasion though there were problems. Aegean offer 4 free seat upgrades to their Gold flyers and 2 upgrades to their Silver flyers. This means a lot of passengers flying Business class for "free". On my flight there were 16 passengers in C class, 50% of which were free upgrades. One FA only was assigned to this cabin and as a result the service was far below expectations. The FA could not provide the service required on time or at the level it should be. For example, drinks were coming very slowly and the starter and main were served at the same time which is very unusual for Aegean on this route. By the time I finished my starter, the main was too cold. Also, passengers in C class were putting their feet up on the back of the front seat with the FA allowing it without any sort of comment. Certainly not a good experience this time. I have flown many times with Aegean, I recommend them and I consider them one of the best airlines in Europe. However, if they want to take the extra step and get another star they need to sort out some small things like these upgrades. Maybe reduce them? Do they need them for Silver members? During busy times, their C cabin needs more than one staff to keep up with the workload. I will be flying with them again soon though.

✅ Trip Verified | There was fog at the destination airport and two or three flights before us, due to leave at 10.00 local time, were cancelled for this shuttle service. The screens never posted cancelled or delayed in any flight including ours two hours later. The screens only posted "Gate open". There were some weather announcements. In the end there was this: "Flight so and so is cancelled. Click". No information, no apologies (Aegean is by excellence the no excuses airline, have had other similar experience in the past) but worst of all, there was no info or any guidance as to what to do with our travel plans, our tickets, some sort of minimum empathy or a minor sample of the infamous Greek hospitality, Aegean claims to be the carrier of.