Aegean Airlines customer review
Georgios S Vrontos (Greece)
Aircraft | A321 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Paris to Athens |
Date Flown | January 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
10th January 2018 : Aegean Airlines response
Dear Mr. Vrontos, we thank you for sharing your review regarding your recent flight with us. It is our main goal to ensure that our passengers are provided with high end services throughout their trips and under any circumstances. We thank you for your comments as your feedback is valuable for us and we hope to welcome you on board soon again!
"an excellent experience"
C Leventis (Greece)
Aircraft | A320 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Athens to Stockholm |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
9th January 2018 : Aegean Airlines response
Dear Mr. Leventis, we thank you for sharing such a favorable review regarding your recent travel experience with us. It is always our pleasure to know that you have enjoyed our provided services throughout your trip! As far as the parking stand concerns, we would like to let you know that, it is mostly a matter of the airport’s authorities. We look forward to welcoming you on board again soon! Thank you.
"decline of customer service"
R Gregory (Greece)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Athens to Corfu |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
9th January 2018 : Aegean Airlines response
Dear Customer, we are sorry to hear your less than favorable comments regarding the specific travel experience with us. Since we aim to provide you with a fulfilling experience in all aspects of your trips, we have shared your remarks with the appropriate department, for their further knowledge. We thank you for taking the time to provide us with your comments and we hope to welcome you on board soon to revert this experience to a completely positive one throughout! Thank you.
"pleasant surprise for me"
19 reviews Kaloyan Bozhilov (Bulgaria)
Aircraft | A320 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Sofia to Athens |
Date Flown | July 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
9th January 2018 : Aegean Airlines response
Dear Mr. Bozhilov, we would like to thank you very much for the generous review. Your comments are well noted as your feedback is important to us. We will be pleased to host you again on our future flights! Thank you.
"all shovelled and squeezed like sardines"
Theo Anastasakis (Greece)
Aircraft | A320 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Munich to Athens |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
2nd January 2018 : Aegean Airlines response
Dear Mr. Anastasakis, we have carefully read your review and all the specific points of your feedback, regarding your recent flight with us. We regret that your experience had not met your usual and overall satisfaction levels whilst traveling with us and are sure to take further notice upon your comments, which have already been forwarded to the involved departments. We ensure you that our main target is to ensure that your trips with us are comfortable and enjoyable throughout and will be happy to welcome you in one of our flight soon in order to revert your experience to an overall positive one. Thank you.
"my luggage does not fit"
R Saltyeva (United Kingdom)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Frankfurt to Thessaloniki |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
28th December 2017 : Aegean Airlines response
Dear Customer, we are sorry to read your less than favourable comments regarding your recent flight to Thessaloniki. We would like to kindly let you know that each passenger in Economy class can carry free of charge on board the plane 1 piece of hand baggage, weighing no more than 8 kg and measuring no more than 56cm in length x 45cm in height x 25cm in width, plus one (1) personal item (women's / men's handbag or thin laptop case). All additional items such as overcoat, umbrella, small camera, or bag of duty free items must be carried within your cabin baggage. Any additional or oversized/overweight items are subject to charges. We suggest you to navigate through our website and in specific to the link: https://en.aegeanair.com/travel-information/baggage/cabin-baggage/ in order to be informed accordingly. We assure you that all your comments are well noted as your feedback is important to us. Since we aim to provide you with the best possible services in all stages of your trips with us, we have forwarded your feedback to all the involved departments for their further knowledge and actions. We thank you for taking the time to provide us with your comments and remarks and we hope to welcome you on board soon to revert this experience to a completely positive one throughout! Thank you.
"cabin was clean and modern"
S Leventis (Greece)
Aircraft | A320 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Stockholm to Athens |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
14th December 2017 : Aegean Airlines response
Dear Mr. Leventis thank you for sharing your overall positive review regarding your travel experience with us. We would like to assure you that it is our goal to always provide you with a satisfying trip throughout and transform your flight trip to a heartwarming and genuine experience. Therefore, your comments are well noted and important to us. We would be happy to have you on board soon. Thank you!
"provided an excellent service"
Emmanouil Makris (Greece)
Aircraft | A320 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Rhodes to Rome via Athens |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
12th December 2017 : Aegean Airlines response
Dear Mr. Makris, thank you for sharing such a favorable review regarding your recent flights with us. It is always a pleasure to know that you have enjoyed our services throughout your trip. We hope to welcome you on board soon again!
"congratulate the airline and staff"
T Famira (United Kingdom)
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | London to Athens |
Date Flown | November 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
29th November 2017 : Aegean Airlines response
Dear Customer, thank you for sharing such a favorable review regarding your parents recent flight with us! It is always a pleasure to know that our passengers have enjoyed our services throughout their trip! We deeply appreciate your warm comments and hope to welcome you all on board soon again! Thank you!
"has been consistently good"
44 reviews S Karykas (Greece)
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Athens to London |
Date Flown | November 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
23rd November 2017 : Aegean Airlines response
Dear Mr. Karykas, thank you for your kind words regarding our crew and services on board, as well as for your generous review! We deeply appreciate your warm comments. Our main goal is to ensure that we always provide you with the best quality services on board and off board. We are looking forward to welcome you on board soon again. Thank you for your preference to us!