Aegean Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 771 reviews
7/10
4 star Skytrax Rating
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6/10

Aegean Airlines customer review

(Greece)

Trip Verified | No IFE on this flight from Paris to Athens. Service okay, nice food, no on board sales. They apologize that they did not do sales due to turbulence. Departed late but arrive Athens on time. Cabin clean and friendly service.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Athens
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



10th January 2018 : Aegean Airlines response

Dear Mr. Vrontos, we thank you for sharing your review regarding your recent flight with us. It is our main goal to ensure that our passengers are provided with high end services throughout their trips and under any circumstances. We thank you for your comments as your feedback is valuable for us and we hope to welcome you on board soon again!

10/10

"an excellent experience"

(Greece)

Trip Verified | I flew Aegean Airlines from Athens to Stockholm Arlanda in December. The flight was full, so the ground staff asked us kindly if we'd like to check our luggage for free. Onboard, the plane was clean and modern. We were served a full breakfast, and the flight attendants came around a lot with rounds of drinks. I really like Aegean cabin crew because they are very kind, polite and helpful. We arrived in Stockholm 30 minutes earlier, where we collected our luggage from the carousel. The only thing I'd like to mention is that most of the time Aegean does not use the jetbridges in Athens airport, even when they are available, and the passengers have to go to the plane by bus. Overall an excellent experience and for me is the best carrier in Europe.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAthens to Stockholm
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



9th January 2018 : Aegean Airlines response

Dear Mr. Leventis, we thank you for sharing such a favorable review regarding your recent travel experience with us. It is always our pleasure to know that you have enjoyed our provided services throughout your trip! As far as the parking stand concerns, we would like to let you know that, it is mostly a matter of the airport’s authorities. We look forward to welcoming you on board again soon! Thank you.

6/10

"decline of customer service"

(Greece)

Trip Verified | Athens to Corfu. My wife and me are flying Aegean since they started and we were always fans. We fly up to 10 times and sometimes more per year with them. Since about 2 years we see a decline of their customer service and friendliness on the ground but also on board. On our last flight after boarding the aircraft a stewardess asked us if one of our duty free bag has a bottle inside in the overhead compartment. Yes, we said - she said (without 'please') that we have to put that under our seat. The bottle of champagne was even in a carton. When the aricraft started the whole bag went to the neigbour behind and so on and we were facing turbulences and had to hold that bottle - the stewardess did not even looked at us after and was looking away when we left the aircraft saying good bye to other customers. The stewardess showed an extremly unrpofessional behaviour - not only playing police and when asked for the logic reason could not answer it. We never had to do that on Aegean or any other airline - and other passengers with bottles in duty free bags on this flight also not. Not only we had 3 suitcases damaged by their ground staff 2017 - and now this - it's getting a bit too much. They offered us a cheap repair which was nothing really - lucky we have a good insurance which replaced them. I hope this gets all better again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAthens to Corfu
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



9th January 2018 : Aegean Airlines response

Dear Customer, we are sorry to hear your less than favorable comments regarding the specific travel experience with us. Since we aim to provide you with a fulfilling experience in all aspects of your trips, we have shared your remarks with the appropriate department, for their further knowledge. We thank you for taking the time to provide us with your comments and we hope to welcome you on board soon to revert this experience to a completely positive one throughout! Thank you.

9/10

"pleasant surprise for me"

(Bulgaria)

Trip Verified | Sofia to Athens. We arrived 1h.30mins. before the flight and went straight to the business class check in desk (thanks to Star Alliance Gold Status). Then we went to Preslav Lounge, where we spent a decent amount of time. We arrived at the gate, there was no priority boarding. We boarded and took our seats in row 1. Even though the aircraft was not supposed to have a business class cabin, the first row was separated by a curtain. This was a pleasant surprise for me. The plane took off on time. Snacks and drinks were distributed to all passengers. Shortly after that, we began our descend into Athens airport. The total flight time was 1 hour. We landed on time and picked up our luggage. We were soon in Athens.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSofia to Athens
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



9th January 2018 : Aegean Airlines response

Dear Mr. Bozhilov, we would like to thank you very much for the generous review. Your comments are well noted as your feedback is important to us. We will be pleased to host you again on our future flights! Thank you.

8/10

"all shovelled and squeezed like sardines"

(Greece)

Trip Verified | A3 803, Munich - Athens on Dec 18th, 11.00 was the final leg of a longer trip that started in India. Time to board Aegean flight 803 comes and the relevant announcement invites first the usual group of pax (handicapped, passengers with kids, Business class and Star alliance Gold members). As the plane was parked somewhere farther on the tarmac embarkation took place by bus. So these people were the first to get on the bus and wait, until we are all shovelled and squeezed like sardines for the rather long ride to the plane. Is there a point to make any announcement offering the privilege of priority to these people, who will eventually wait longer and be cramped in the same bus with everyone else? Is this a flattering picture for an airport and airlines bragging about their awards? I am not sure if this should listed be under Aegean airlines, Munich airport or Lufthansa.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMunich to Athens
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



2nd January 2018 : Aegean Airlines response

Dear Mr. Anastasakis, we have carefully read your review and all the specific points of your feedback, regarding your recent flight with us. We regret that your experience had not met your usual and overall satisfaction levels whilst traveling with us and are sure to take further notice upon your comments, which have already been forwarded to the involved departments. We ensure you that our main target is to ensure that your trips with us are comfortable and enjoyable throughout and will be happy to welcome you in one of our flight soon in order to revert your experience to an overall positive one. Thank you.

2/10

"my luggage does not fit"

(United Kingdom)

Trip Verified | Frankfurt to Thessaloniki. The worst part is how they carry on about the luggage. The ticket just said that 2 pieces of hand luggage are allowed. However when I checked in I was told that my luggage does not fit the requirements and that I am not allowed to take airport shopping with me on board. In spite of repeated questions the woman at the gate would not say what the definition of a personal item and carry-on luggage is. There was one that wanted to ban me from boarding because I dared asked them questions or complain about the service, which other people were doing as well. I had a standard-size cabin suitcase and a small handbag. I was charged extra for this. In spite of paying extra for it, the bag was removed from me and I ended up travelling without my personal belongings. There was plenty of space under the front seat for my luggage so lack of space is not reason for this approach. Staff are generally unhelpful and take the attitude that customers have to do the work. There were people who after queuing for 30 mins to check in were told that they should have checked in prior on an e-machine. And staff who are supposed to assist with this were curt and unhelpful. The woman who was helping me started serving another customer in the midst of serving me. She then accused me that I was not entering a long sequence of numbers on the booking correctly. She was supposed to be helping me do this. An FA got angry because I asked for brown instead of white bread and I had to ask for wine twice. They said they had forgotten it. When we reached the destination people with bags a lot larger than mine were getting off the aircraft. The flight costs too much and you get treated like you are a nuisance.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Thessaloniki
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no



28th December 2017 : Aegean Airlines response

Dear Customer, we are sorry to read your less than favourable comments regarding your recent flight to Thessaloniki. We would like to kindly let you know that each passenger in Economy class can carry free of charge on board the plane 1 piece of hand baggage, weighing no more than 8 kg and measuring no more than 56cm in length x 45cm in height x 25cm in width, plus one (1) personal item (women's / men's handbag or thin laptop case). All additional items such as overcoat, umbrella, small camera, or bag of duty free items must be carried within your cabin baggage. Any additional or oversized/overweight items are subject to charges. We suggest you to navigate through our website and in specific to the link: https://en.aegeanair.com/travel-information/baggage/cabin-baggage/ in order to be informed accordingly. We assure you that all your comments are well noted as your feedback is important to us. Since we aim to provide you with the best possible services in all stages of your trips with us, we have forwarded your feedback to all the involved departments for their further knowledge and actions. We thank you for taking the time to provide us with your comments and remarks and we hope to welcome you on board soon to revert this experience to a completely positive one throughout! Thank you.

10/10

"cabin was clean and modern"

(Greece)

Trip Verified | Flew from Stockholm to Athens on Aegean Airlines. Had only cabin baggage so I went straight to the gate. The airplane was at the gate on time, but the boarding was a mess, ending up having a 20 min delay. The cabin was clean and modern. The crew was excellent, carrying out lots of rounds of services. The hot meal was nice and delicious. They also offered 3 rounds of drinks. The captain kept keeping us informed about the flight. Arrived in Athens with a 20 min delay. The only thing I would recommend is to install some sort of IFE apart from the overhead screens. I've flown Aegean a lot of times, and I would certainly choose them again.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteStockholm to Athens
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



14th December 2017 : Aegean Airlines response

Dear Mr. Leventis thank you for sharing your overall positive review regarding your travel experience with us. We would like to assure you that it is our goal to always provide you with a satisfying trip throughout and transform your flight trip to a heartwarming and genuine experience. Therefore, your comments are well noted and important to us. We would be happy to have you on board soon. Thank you!

9/10

"provided an excellent service"

(Greece)

Trip Verified | Rhodes to Rome via Athens. Excellent flights with 3/4 on time and one with twenty minutes of delay. FA's were professional with a smile and provided excellent service. Breakfast on the outbound flight and lunch on the inbound flight offered plus drinks of your choice. The tastes were excellent. Coffee and tea soon after provided. IFE system consisted of movies about Greek cities which was ok for that short flights. All in all, Aegean provided an excellent service and is always a pleasure to fly with.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRhodes to Rome via Athens
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



12th December 2017 : Aegean Airlines response

Dear Mr. Makris, thank you for sharing such a favorable review regarding your recent flights with us. It is always a pleasure to know that you have enjoyed our services throughout your trip. We hope to welcome you on board soon again!

9/10

"congratulate the airline and staff"

(United Kingdom)

Trip Verified | London to Athens. My parents recently travelled with Aegean business class and I have used the service before. The service is superb and the staff well trained and very helpful. On behalf of my parents who are an old couple I congratulate the airline and staff for their support and professionalism with passengers who need help. The menu and wines from different regions of Greece deserve special recommendation.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteLondon to Athens
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



29th November 2017 : Aegean Airlines response

Dear Customer, thank you for sharing such a favorable review regarding your parents recent flight with us! It is always a pleasure to know that our passengers have enjoyed our services throughout their trip! We deeply appreciate your warm comments and hope to welcome you all on board soon again! Thank you!

9/10

"has been consistently good"

(Greece)

Trip Verified | Athens to London Heathrow and then onwards to Miami with another airline booked in one ticket. Check in at Athens airport was a breeze and luggage sent directly to the final destination. Flight was full and on time outbound, about 90% full and about 30 minutes delayed inbound. Boarding was orderly and the management of hand luggage in the cabin was good (not too much). Special meal was requested and it was very nice. Good service of food and drinks, included in the ticket price. Friendly and cheerful crew. I have become a regular customer and is has been consistently good.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to London
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



23rd November 2017 : Aegean Airlines response

Dear Mr. Karykas, thank you for your kind words regarding our crew and services on board, as well as for your generous review! We deeply appreciate your warm comments. Our main goal is to ensure that we always provide you with the best quality services on board and off board. We are looking forward to welcome you on board soon again. Thank you for your preference to us!