"no coffee was served at all"
Helena Roussos (Sweden)
Aircraft | A320 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Copenhagen to Athens |
Date Flown | November 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
7th April 2018 : Aegean Airlines response
Dear Mrs. Roussos, We would like to thank you for taking the time to forward us your feedback. We ensure to do our utmost in order to provide you with a full service including meal and refreshments, as well as coffee or tea, according to your preference. However, there are occasions when due to a possible limitation of the flight duration and in certain flights due to turbulence, it might not be feasible to completed our service to our passengers the way we normally do. We hope to welcome you soon on board and provide you with your usual Aegean experience!
"high standard of this airline"
44 reviews S Karykas (Greece)
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Frankfurt to Athens |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
2nd April 2018 : Aegean Airlines response
We are sorry to read your less than favorable review regarding your recent travel experience with us. At Aegean Airlines we give our best to provide you with the best services both on and off board and your input is valuable to us. Therefore, we would like to further check your case and provide you with all necessary clarifications. Kindly please fill in the following contact form https://aegeanairlines.custhelp.com/app/ask and our colleagues will contact you the soonest. Thank you for taking the time to share your review.
"experienced very poor service"
Irini Papadaki (Greece)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Athens to Heraklion |
Date Flown | March 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
2nd April 2018 : Aegean Airlines response
Dear Mrs. Papadaki , we are sorry to read your less than favorable review regarding your recent flight with us. We would like to assure you that our aim is to always depart on time, however, there are occasions when flights may be delayed for reasons which rest well beyond the operating carrier’s control. Since you have been in contact with our Customer Relations Department, kindly please revert to the respective communication, in order for our colleagues to provide you with all the clarifications you may need. We are looking forward to hearing from you. Thank you.
"definitely worth it to upgrade"
3 reviews P Paraserini (Greece)
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Athens to Bucharest |
Date Flown | January 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
27th March 2018 : Aegean Airlines response
Dear Mr. Papaserini, thank you so much for sharing your kind comments and the delicious photo! Our aim is to offer you a enjoyable flight with us in every single step of your travel. We look forward to welcoming you on board the soonest.
"this flight was really nice"
G Vasilas (Greece)
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Athens to Duesseldorf |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
19th March 2018 : Aegean Airlines response
Dear Mr. Vasilas, we are glad to hear that your recent flight with Aegean had everything we wish to offer you in your travels with us. It is our honor to receive your feedback and we will be happy to welcome you on board soon!
"have wonderful cabin staff"
1 reviews Stephen Hunt (United Kingdom)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Larnaca to London via Athens |
Date Flown | March 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
12th March 2018 : Aegean Airlines response
Dear Mr. Hunt, we appreciate receiving your positive comments for our cabin staff during your flight from Larnaka to London via Athens! We are really happy to know that you enjoyed your flight with us. Regarding your comments about Athens International airport, we suggest you to contact the respective department. We look forward to welcome you on one of our flights again soon! Thank you very much.
"need to review your catering"
D Pierce (Greece)
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Cairo to Athens |
Date Flown | March 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
12th March 2018 : Aegean Airlines response
Dear Mr. Pierce, we are sorry to hear your less than favorable comments concerning the meal offered in your recent flight with us. Our provided meals are inspired from the Greek cuisine and our goal is to always provide you with a smooth and satisfying flight experience throughout your trip and for this reason your feedback is very important to us. We shall forward your comments to all involved departments for their further knowledge. We thank you for taking the time to forward us your feedback and look forward to welcoming you on board soon.
"I can recommend this airline"
I Hamzulcu (Netherlands)
Aircraft | Dash 8 Q400 / A321 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Istanbul to Amsterdam via Athens |
Date Flown | March 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
12th March 2018 : Aegean Airlines response
Dear Customer, we thank you for sharing such a favorable review regarding your recent travel experience with us. It is always our pleasure to know that you have enjoyed our provided services throughout your trip. Regarding the meal selection, you may always pre-order your preferred meal, should you travel on an International Flight. Find more details on special meals on the following link http://bit.ly/2akWJGH . We are looking forward to welcome you on board soon again! Thank you.
"London to Athens"
H Read (United States)
Aircraft | A321 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | London to Athens |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
5th March 2018 : Aegean Airlines response
Dear Customer, we thank you for sharing such a favorable review regarding your recent travel experience with us. It is always our pleasure to know that you have enjoyed our provided services throughout your trip. We are looking forward to welcome you on board soon again! Thank you.
"probably to avoid paying for jetsteps"
S Norton (Greece)
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Athens to Larnaca |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
27th February 2018 : Aegean Airlines response
Dear Norton, we have carefully read your review and all the specific points of your feedback, regarding your recent flight with us. Rest assured that your comments have been forwarded to all involved departments, so as to be taken into consideration. Meanwhile, we would like to note that we aim to provide our passengers with meals based on the traditional Greek cuisine and we are sorry that did not meet your expectations. At Aegean Airlines, our main target is to ensure that your trips with us are comfortable and enjoyable throughout and will be happy to welcome you in one of our flight soon, in order to revert your travel experience to an overall positive one. Thank you.