Aegean Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 771 reviews
7/10
4 star Skytrax Rating
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8/10

"no coffee was served at all"

(Sweden)

Trip Verified | Copenhagen to Athens. We are flying Aegean Airlines every time we visit Greece, and are very happy with the flights, the crew and the catering. But, something went wrong at our latest trip on March 29th: no coffee was served at all after the meal! We just wonder why? The catering has been perfect all previous flights. Just curious to know the reason. We strongly recommend Aegean.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCopenhagen to Athens
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



7th April 2018 : Aegean Airlines response

Dear Mrs. Roussos, We would like to thank you for taking the time to forward us your feedback. We ensure to do our utmost in order to provide you with a full service including meal and refreshments, as well as coffee or tea, according to your preference. However, there are occasions when due to a possible limitation of the flight duration and in certain flights due to turbulence, it might not be feasible to completed our service to our passengers the way we normally do. We hope to welcome you soon on board and provide you with your usual Aegean experience!

5/10

"high standard of this airline"

(Greece)

Trip Verified | I had already seen online that the incoming flight from Thessaloniki was coming into Frankfurt with a delay of about 2 hours in December 2017, but there was no announcement regarding my flight from Frankfurt to Athens, either on the Frankfurt airport or the Aegean Airlines website regarding a delay. I called the call center and I was told that they had no update on that flight and to try to call the Frankfurt office who had no update and the delay of the incoming flight does not mean a delay of my departure, as there might be another aircraft for my flight. When I went to the airport, it was announced that there is a delay of 2 hours. We ended up leaving with about a 3 hours delay, during which we were not offered anything and the counter was closed and nobody there. I had to kill 3 hours in Frankfurt airport which I could have avoided. The airline failed to inform me. Other than that the flight was full and the level of service pretty much of the high standard of this airline.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Athens
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



2nd April 2018 : Aegean Airlines response

We are sorry to read your less than favorable review regarding your recent travel experience with us. At Aegean Airlines we give our best to provide you with the best services both on and off board and your input is valuable to us. Therefore, we would like to further check your case and provide you with all necessary clarifications. Kindly please fill in the following contact form https://aegeanairlines.custhelp.com/app/ask and our colleagues will contact you the soonest. Thank you for taking the time to share your review.

2/10

"experienced very poor service"

(Greece)

Trip Verified | I experienced very poor service on the delayed flight from Athens to Heraklion on the 17th of March 2018. I was at the airport for more than 24 hours, very tired and anxious after traveling for a week in Germany. After the trip I also contacted customer care to express my complaints and they also had the same cold attitude that they did at the airport.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAthens to Heraklion
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no



2nd April 2018 : Aegean Airlines response

Dear Mrs. Papadaki , we are sorry to read your less than favorable review regarding your recent flight with us. We would like to assure you that our aim is to always depart on time, however, there are occasions when flights may be delayed for reasons which rest well beyond the operating carrier’s control. Since you have been in contact with our Customer Relations Department, kindly please revert to the respective communication, in order for our colleagues to provide you with all the clarifications you may need. We are looking forward to hearing from you. Thank you.

9/10

"definitely worth it to upgrade"

(Greece)

Trip Verified | Athens to Bucharest. I enjoyed a lot my Business Class flight. Even for such a short flight (about 1,5h) the lunch was complete, including appetizer, main course and dessert. We were also offered hot towels which were very refreshing. The cabin crew was discreetly checking if we need anything, making you feel well. It's definitely worth it to upgrade!
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteAthens to Bucharest
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



27th March 2018 : Aegean Airlines response

Dear Mr. Papaserini, thank you so much for sharing your kind comments and the delicious photo! Our aim is to offer you a enjoyable flight with us in every single step of your travel. We look forward to welcoming you on board the soonest.

10/10

"this flight was really nice"

(Greece)

Trip Verified | Athens to Dusseldorf. I travel frequently with Aegean and this flight was really nice. The cabin crew was really friendly and helpful. The whole flight from Athens to Dusseldorf was really flawless. The landing was perfect. We didn't even understand that we had landed (there was not even a short tremble when the wheels touched the ρθνςαυ). I definitely recommend Aegean Airlines.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAthens to Duesseldorf
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



19th March 2018 : Aegean Airlines response

Dear Mr. Vasilas, we are glad to hear that your recent flight with Aegean had everything we wish to offer you in your travels with us. It is our honor to receive your feedback and we will be happy to welcome you on board soon!

10/10

"have wonderful cabin staff"

(United Kingdom)

Trip Verified | Larnaca to London via Athens. They have wonderful cabin staff and are helpful, there with a smile. The food on board is very good as is the service, even though my flight stops over in Athens rather than direct, its still enjoyable. Only problem I had was first time at ATthens, when you are in transit its not clear where to go when you enter the airport . Apart from that can't fault anything keep up the good work.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLarnaca to London via Athens
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



12th March 2018 : Aegean Airlines response

Dear Mr. Hunt, we appreciate receiving your positive comments for our cabin staff during your flight from Larnaka to London via Athens! We are really happy to know that you enjoyed your flight with us. Regarding your comments about Athens International airport, we suggest you to contact the respective department. We look forward to welcome you on one of our flights again soon! Thank you very much.

5/10

"need to review your catering"

(Greece)

Trip Verified | Cairo to Athens. Cairo airport boarding, everyone just went through long line up to board. As it was a 10.30 am flight breakfast was served, a shriveled up omelet and two small pieces of smoked turkey, a fruit salad with cottage cheese. Bread roll and croissant as well. The poorest breakfast I have been served on a flight in business class. I find it very strange that the food they served out of Cairo did not reflect Greek wonderful cuisine. I might as well have travelled economy would have better in the long run. I am not impressed with Aegean you need to review your catering.
AircraftA320
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteCairo to Athens
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no



12th March 2018 : Aegean Airlines response

Dear Mr. Pierce, we are sorry to hear your less than favorable comments concerning the meal offered in your recent flight with us. Our provided meals are inspired from the Greek cuisine and our goal is to always provide you with a smooth and satisfying flight experience throughout your trip and for this reason your feedback is very important to us. We shall forward your comments to all involved departments for their further knowledge. We thank you for taking the time to forward us your feedback and look forward to welcoming you on board soon.

9/10

"I can recommend this airline"

(Netherlands)

Trip Verified | Istanbul to Amsterdam via Athens. First flight of was operated by Olympic Air. The plane was a DHC-8-400. There was enough legroom and the seats were comfortable. After take-off, the cabin crew started the snack/drink service. Everyone got a cheese/beacon sandwich, but I am a vegetarian so I asked them if they had a vegetarian sandwich. They had vegetarian sandwiches and I got 2 drinks with the sandwich. From Athens, I took my next plane towards Amsterdam. This flight was operated by Aegean itself and the plane was an A321. There was enough legroom and the seats were comfortable. 30 minutes after take-off, the cabin crew started to serve meal and drinks to everyone onboard. Sadly, they didn't had a vegetarian option. But beside the meal itself everything was tasty. After I finished the meal I have slept till our descent towards Amsterdam. We arrived safely at Amsterdam. All-in-all I give both flights together a 9/10. I can recommend this airline.
AircraftDash 8 Q400 / A321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Amsterdam via Athens
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



12th March 2018 : Aegean Airlines response

Dear Customer, we thank you for sharing such a favorable review regarding your recent travel experience with us. It is always our pleasure to know that you have enjoyed our provided services throughout your trip. Regarding the meal selection, you may always pre-order your preferred meal, should you travel on an International Flight. Find more details on special meals on the following link http://bit.ly/2akWJGH . We are looking forward to welcome you on board soon again! Thank you.

10/10

"London to Athens"

(United States)

Trip Verified | London to Athens. Excellent experience, boarding was efficient and organized, clean aircraft with welcoming friendly crew. After take off, drinks served, cleared, hot meal served in economy (simple but good, hot pasta, eggplant salad, warm bread with cheese and butter, cookie) coffee and tea trolley passed twice. Flight landed 45 minutes early, priority bags came off first 15 minutes after landing. Impressive experience.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon to Athens
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



5th March 2018 : Aegean Airlines response

Dear Customer, we thank you for sharing such a favorable review regarding your recent travel experience with us. It is always our pleasure to know that you have enjoyed our provided services throughout your trip. We are looking forward to welcome you on board soon again! Thank you.

5/10

"probably to avoid paying for jetsteps"

(Greece)

Trip Verified | Flew Aegean Airlines from Athens to Larnaca. I have always wondered how such an airline that ever so often avoids jetsteps at airports, especially on this route going and/or coming can be honoured with a title. Yes, cabin staff are very professional, aircraft is clean, spacious. Yet, once again on our flight 912 / 9.2.18 arriving at 12.20 at a half empty LCA airport, the plane parked once again away from the terminal probably to avoid paying for jetsteps, and in use the good old romantic bus just like in the 50s. Inflight we were given a tasteless piece of bread which the hostess described as cheese pie, probably without any cheese inside. For my return flight all was fine, though the snack again was below expectations. Coffee however was very good.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAthens to Larnaca
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no



27th February 2018 : Aegean Airlines response

Dear Norton, we have carefully read your review and all the specific points of your feedback, regarding your recent flight with us. Rest assured that your comments have been forwarded to all involved departments, so as to be taken into consideration. Meanwhile, we would like to note that we aim to provide our passengers with meals based on the traditional Greek cuisine and we are sorry that did not meet your expectations. At Aegean Airlines, our main target is to ensure that your trips with us are comfortable and enjoyable throughout and will be happy to welcome you in one of our flight soon, in order to revert your travel experience to an overall positive one. Thank you.