"trip is generally good"
Mohamed Shaban Eissa (Egypt)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Athens to Cairo |
Date Flown | August 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
21st August 2018 : Aegean Airlines response
Dear Mr. Eissa, We are sorry to hear that your meal order was not met. In the event that our passengers make their request in time and it is registered in their booking, our colleagues ensure to provide you with your desired meal. If you would like for us to check what the issue was with your respective booking and request, please submit all the necessary details through our contact form (https://bit.ly/2n99Txa) Thank you.
"seats and cabin were clean"
17 reviews George Anagnostoulis (Spain)
Aircraft | A320 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Madrid to Athens |
Date Flown | October 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
16th August 2018 : Aegean Airlines response
Dear Mr. Anagnostoulis, Thank you very much for taking the time to provide us with your feedback and we were glad to hear that you enjoyed your overall flight experience with us. We will be glad to welcome you on board again soon!
"reduce the excess weight"
K Leventis (United Kingdom)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | London to Athens |
Date Flown | August 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
10th August 2018 : Aegean Airlines response
Dear Mr. Leventis, we are really sorry reading your less than favorable comments regarding the specific travel experience with us. Regarding the baggage allowance, indeed a specific weight and size is permitted, for which you may find all relevant information by following the link https://bit.ly/2d4aNqt . In case you would like for one of our colleagues to check in detail what you mention, please submit your comments through our contact form (https://aegeanairlines.custhelp.com/app/ask). We thank you for taking the time to share your feedback.
"asked to weigh my carry-on bag"
N Kalouni (Greece)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | London to Athens |
Date Flown | August 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
8th August 2018 : Aegean Airlines response
Dear Mrs. Kalouni, we are sorry to read your less than favorable review. According to our baggage policy, each passenger may carry on board, free of charge, one (1) carry-on bag that must not exceed 56cm x 45cm x 25cm in dimension (including handles, pockets and wheels) and not maximum than 8kg in weight, for AEGEAN operated flights. In case you would like for one of our colleagues to check in detail what you mention, please submit your comments through our contact form (https://aegeanairlines.custhelp.com/app/ask). We thank you for taking the time to share your comments.
"a solid performance"
Alexandros Panas (South Africa)
Aircraft | A320 |
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | Prague to Kefalonia via Athens |
Date Flown | July 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
8th August 2018 : Aegean Airlines response
Dear Mr. Panas, we warmly appreciate receiving your positive overall review on our provided services during your recent flight with us! Thank you for your suggestion regarding the in flight entertainment; while we assure you that we will share it internally. We thank you for taking the time to share your remarks with us and hope to welcome you on board soon again!
Aegean Airlines customer review
wim wouters (Belgium)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Athens to Brussels |
Date Flown | July 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
1st August 2018 : Aegean Airlines response
Dear Mr. Wouters, we are sorry to hear this and of course our Customer Relations will be able to check this further and get back to you regarding the specific matter. Thank you for your feedback.
"provide some entertainment?"
John Kastanas (United States)
Aircraft | A321 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Athens to Marseille |
Date Flown | July 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
30th July 2018 : Aegean Airlines response
Dear Mr. Kastanas, we thank you for sharing such a favorable review regarding your recent travel experience with us. It is always our pleasure to know that you and your family have enjoyed our provided services throughout your trip! As far as the inflight entertainment, we have shared your comments internally. We hope to host you and your family soon on our future travels! Thank you.
"will fly them again"
10 reviews Ivan Sterza (Italy)
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Madrid to Athens |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
26th July 2018 : Aegean Airlines response
Dear Mr. Sterza, thank you for your kind words. It is our pleasure to receive your positive feedback and to know that you have enjoyed your trip with us throughout! We'll be happy to have you on board soon again!
"Best service ever"
Nina Herrström (Sweden)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Athens to Copenhagen |
Date Flown | July 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
19th July 2018 : Aegean Airlines response
Dear Mrs. Herrström, we thank you for sharing such a favorable review regarding your son’s recent travel experience with us. It is our priority to provide best quality services to all our passengers. We hope to welcome your son on board soon again. Thank you!
"a very comfortable flight"
1 reviews L Meirsch (Switzerland)
Aircraft | A320-200 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Heraklion to Zurich |
Date Flown | July 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
17th July 2018 : Aegean Airlines response
Dear Mr. Meirsch, we warmly appreciate receiving your positive overall review on our provided services during your recent flight with us! We thank you for your feedback which is well noted and important to us, while we’re looking forward to welcome you on one of our flights soon again! Thank you very much.