Aegean Airlines

✅ Trip Verified | Thessaloniki to Athens. We checked in just fine, gave our luggage in, went through security and arrived at the Aegean lounge within minutes. We had booked a separate seat for our son with the intention of using a car seat for him. When we showed out boarding passes to the nice lady that greeted us in the lounge we inquired about pre-boarding for families. She did not know anything about it and simple said that we would be boarding from the lounge area when an announcement is made. We also inquired about gate checking the stroller and receiving it for use at our connecting airport in Athens she did in fact state that we could take the elevator down to the bus which would take us to the aircraft for boarding and that there we could gate check the stroller to be given back to us when we arrive at the gate in Athens. When the time came we heard the announcement for boarding for our flight and as we gave our boarding passes to the same lady that greeted us on the way in, she scanned them, checked our passports and asked us to wait next to the door to take us to the elevator. After all passengers went through the door, we were asked to follow her to the elevator to find that there was a line there of approx. 6 passengers in wheel chairs waiting to use it. Also the bus that all other passengers boarded was waiting on us. At this point she asked if we could carry the child in hand to walk the stairs down to the bus, and she offered to carry the stroller down as well. Although I did appreciate the offer, this was not an ideal situation. When we got to the bus, I was holding our son, my wife was holding carry on luggage and I had to manage a folded stroller as well, all while standing in a moving bus. Perhaps if as they advertised had offered proper pre-boarding for families with young children these things could go a bit smoother. We arrived at the aircraft and gave the stroller to the person standing at the bottom of the stairs, to be returned to us when we arrived in Athens. Got on board the aircraft, started installing the car seat for my son, which thankfully did not take long. We were told by the staff on board that the child would have to be sitting on either mine or my wife's lap for take-off and landing and they provided us with a seat belt extension to use for this. As in a previous flight, I did not argue with the staff and complied. Lufthansa did not have any issues with the use of a car seat used during take-off and landing. In any case the safest place for a child under the age of 2, is securely fastened in a car seat with a 3 point harness. When we arrived at Athens and de-boarded, we asked for our car seat and they were searching for it, while the bus to take us to the terminal was waiting for us. Took them a few minutes, but they found it. One last thing that I would like to point out is the fact that the plane was late departing from Thessaloniki, and that we had a connecting flight from Athens which we barely made thanks this. The thing that made this situation even worse was the fact that the bus driver delivered us to a door all the way on the other end of the terminal were we had to go.

✅ Trip Verified | Munich to Thessaloniki. This was the first time we flew with our infant son and were really excited to be flying with Aegean as in the past we have had a very good experience with them. This time around though it was not so pleasant. We had booked three seats (all business) so that we could place a car seat on board for our 14 month old son. We expected to be boarding before all others in the plane thus having plenty of time to put our things away and to install the car seat in the seat and securing our son. This was not the case. When it came time to board they announced boarding for business class customers so a whole lot of people lined up in front of us - no pre-boarding for families was offered as advertised on their website. When we got into the jet-way we were greeted by an Aegean Airlines employee who asked us about the car seat being checked to the final destination. We explained that we had purchased a seat for this, he demanded to see 4 boarding passes. Yes - 4 boarding passes, one for me, one for my wife, one for my son, and one for the car seat. I remember thinking you have got to be kidding me. After a few minutes of explaining to him that we had purchased 3 seats and one was for an infant with the intention of using a car seat for safety and after he said he had to check with the staff on board we were allowed to board. All 3 of us (or 4 of us according to that employee). So at this point all other passengers were boarding, so I had to wait for the car seat install until all passengers were on board - not an ideal situation. Furthermore we were told that we could not use the car seat during take-off and landing and the child had to sit on either myself or my wife using a seat belt attachment which they provided. At this point I was really not in any mood to argue with anyone and I did as they requested. We had our son sitting on our lap for take-off and landing instead of him being safely secured in car seat with a 3-point harness. Let me point on that this was a connecting flight for us from NYC which we flew Lufthansa and they had no issues with our son sitting in his car seat safely secured, yet Aeagean Airlines employees thought it to be unsafe due to regulations.

✅ Trip Verified | I flew from London to Cairo via Athens. Once arrived in Cairo we found that one of our bags went missing. We filled in a report form and told we would be contacted shortly. We received no reply for the duration of 2 weeks at which point I went to their office on the 4th floor in Cairo airport to find out that the bag had arrived and was returned once again to Athens. We were never contacted or informed of its arrival. The lady I spoke to said she would contact Athens and request for it to be returned. 2 weeks later we still have no bag and the office in Cairo is saying they have received no reply from Athens. Absolute shambles.

✅ Trip Verified | Athens to Hamburg. Overall a very bad experience. We boarded the aircraft for the flight to Hamburg through a jetway and while taxiing they told us that there is a problem and we had to change aircraft. We were waiting inside the aircraft without any other information and about an hour later we were asked to deplane to a bus and then board another aircraft through a boarding ramp. Aegean could have used a jetway to avoid this hassle and they should have better informed us about the expected delay. We arrived at Hamburg delayed by at least 2 hours and no apology throughout the flight. All staff behaved as if nothing had happened. My family missed their train connections and had to pay for new expensive tickets.

✅ Trip Verified | Stuttgart to Thessaloniki back in April 2018. I spend a lot of money to upgrade my economy ticket to a business ticket. On board welcome was ok but cool. My seat in 1A was okay, cabin was clean. The food on this day was not from Aegean, they give a plastic box with potato salad and other vegetables. I never upgraded my flight for 280 euros for the one way flight, it is a shame, is these are taste of Greece?

✅ Trip Verified | Larnaca to Athens. Everything was fine. The crew was very friendly, the food was Great. I like the luxury feeling that it gives you compared to other airlines performing the route from LCA to ATH. 'm very satisfied.The only thing that disappoints me is that the baggage maximum weight is 8kg and other airlines have it as 10kg.

Not Verified | Being a gold member of star alliance and Miles & Bonus I have certain expectations from a company. Aegean is still a decent airline but the benefits for gold members are less and less and the motivation to remain a loyal customer is being decreased on a daily basis. The free vouchers for parking make no sense if you are parking the car for more than 24 hours as booking your parking through Athens Airport website is always cheaper even if you use the "free coupons". Buying a seat at the front of the aircraft is also obligatory for gold members with flights being extremely expensive especially during summer period. The seats behind the emergency exits (which are for free) are unbearable. Worse than with low cost companies.

✅ Trip Verified | Thessaloniki to Nuremberg . I'm very satisfied with Aegean Airlines onboard product. I've flown with them several times the last few months. Some facts that deserve mentioning are clean and modern cabin, confortable seats (even though i think those could be a little more comfortable but they are ok for short-haul flights), polite cabin crew that makes you feel welcome onboard, nice food and beverages and finally good ground services. I suggest flying this airline.

✅ Trip Verified | Heraklion to Toulouse. There was a slight delay because of air traffic but as a whole the flight was enjoyable and the staff was polite. The beverage I chose was an apple juice. I would really enjoy it if I could lean my seat back but the seat was locked in the upright position and it can get tough to stay in that position for three hours.

✅ Trip Verified | I flew from London to Athens in July 2018 with 4 bags, paying extra for the service. Only 2 bags arrived. I made a report on arrival. The following day I was flying from Athens to Luxor via Cairo. I received an email after I had checked on for my flight that my bags had been found. As I had 2 hours before departure I had time to go and reclaim them. I went downstairs and was shown a store room, my bags were there however one of them a 33kg bag I had paid for was ripped and was not in any condition to make any extra journeys. At the desk I was offered that they could replace the one big broken bag with 2 smaller ones. I accepted and I took one of the bags to Egyptair and checked it on whilst leaving the other with their supervisors to check in so I didn’t have to pay a fine for an extra bag. This bag was left in with them to send on the same flights and meet me in Luxor. The bag didn’t arrive plus I didn’t have any ticket for the bags to trace. I started the very very long and painful process of trying to find my bag via email. This was 7 weeks ago. Every week I get the same generic email that says they are at my disposal and want to help. Finally yesterday I had an email telling me to go to Luxor airport and get my bags proving me with ticket references. I arrive at Luxor airport only to find they have provided the ticket of the bags from London to Athens which are shown as claimed. But their email states this are from Athens to Luxor. This is the most ridiculous situation I’ve ever encountered. How can an airline lose your bags twice and provide ticket numbers from previous flights.