"Very comfortable flight"
34 reviews C Hoffmann (Germany)
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Munich to Thessaloniki |
Date Flown | May 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
23rd May 2019 : Aegean Airlines response
Dear Mr. Hoffmann we are delighted to hear that you enjoyed our services during your flight! And let us inform you that you can always pre-select your meal via our webpage at https://bit.ly/2K0ICtM . We will be happy to see you on board again soon. Thank you.
"soft drinks were available"
H Parlikos (United Kingdom)
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Athens to London |
Date Flown | May 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
28th May 2019 : Aegean Airlines response
We were sorry when we read your less than favorable review. Indeed, for those who travel to/from London, before and after serving the hot meals, we do offer refreshments and soft/low alcohol drinks. Therefore, we shared your comment with our Cabin Crew office to check internally what happened on this specific case, as what you describe is absolutely not our standard practice. In any case, we always appreciate our customers’ feedback and we hope to see you on board, soon. Thank you!
"Very disappointed"
2 reviews Maria Nomikou (Greece)
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Athens to London Heathrow |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Really unhelpful staff"
Ailisa Proudfoot (United Kingdom)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Athens to Vienna |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
24th April 2019 : Aegean Airlines response
We are sorry to hear that your recent experience with us was less than satisfactory. When booking through our application for two (2) or more passengers, your details are automatically inserted and you are set as the lead passenger, provided you have signed in to the application with your Miles+Bonus account. The details of the other passenger(s) have to be inserted manually, as the relevant fields remain blank. Additionally, name changes for tickets that have been issued cannot be performed, unless certain circumstances apply, which you may find here https://bit.ly/2Gzvzfg. The cancellation and refund process is based on the fare rules that apply to the ticket you have booked, which you may find here https://bit.ly/2QZaphP. Nonetheless, your feedback is much appreciated and we do hope to host you on board soon.
"very professional airline"
S Macolinos (Greece)
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Athens to Larnaca |
Date Flown | March 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
17th April 2019 : Aegean Airlines response
Dear Mr. Macolinos, we are sorry to hear that your overall experience was less than satisfactory. Our onboard menu is very carefully selected based on the Greek cuisine and please rest assured that we will pass your feedback to our colleagues at our catering services. Regarding your comment for the usage of the boarding bridge, we understand the inconvenience caused to you, due to the continuous rains of the past days. As you know though, the availability of the airport parking stands, including the boarding bridges, is granted by the respective airport authorities and while our aim is to allocate as many flights as possible to a boarding bridge, due to the limited availability thereof, it is not always feasible for us to do so. Kindly note that our overall boarding bridge usage on our flights is more than 60%. Nonetheless, your feedback is much appreciated and we do hope to host you on board soon.
"I felt cheated"
K Thornton (United Kingdom)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Thessaloniki to Athens |
Date Flown | February 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
11th April 2019 : Aegean Airlines response
Dear Mr. Thornton, we are sorry you feel this way. A carry-on baggage must not exceed 8kg in weight and 56cm x 45cm x 25cm in dimension (including handles, pockets and wheels) as you can see here: https://bit.ly/2aycePp . If a carry-on baggage is on correct weight limit but exceeds the permitted dimensions, extra charges will apply. We would suggest you for future travels to always check dimensions and weight, and if you wish to buy extra kilos or luggage you can take advantage of the lowest online rates https://bit.ly/29zZzKj . Thank you for taking the time to share your feedback.
"was expecting something more from Aegean"
L Alexakis (Greece)
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Mytilini to Athens |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
11th April 2019 : Aegean Airlines response
Mr. Alexakis, we felt really sorry when we read your review as we definitely can see your point. Indeed, our Gold customers may take 1 guest in the lounge and we regret that we did not overcome this “rule” due to the special circumstances you mentioned to us. While we have already shared your comments with our Colleagues at Athens Airport AEGEAN Business Lounge for their further consideration, we would like to count on your kind understanding that although, we would like to satisfy all such requests, we do not always have the chance to do so, as this might result to an “unfair” treatment among all our Gold member guests. We wish your father to have a quick and best recovery and please rest assured that your feedback is highly appreciated and will be further assessed. Thank you and hope to see you soon on board.
"the experience was great"
J Beale (United Kingdom)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Edinburgh to Rhodes via Athens |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
5th April 2019 : Aegean Airlines response
Dear Mr. Beale, we warmly appreciate receiving your positive review on our provided services during your trip with us. I would like to inform you that for your next travel with us, you may select the Flex category for your ticket, in which, rebooking fees are not applied, in case of modification. We will be happy to welcome you on board soon again and offer you our services. Thank you!
"kept up the high standards"
Nick Biskinis (United Kingdom)
Aircraft | A320 / A321 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Gatwick to Athens |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
5th April 2019 : Aegean Airlines response
Dear Mr. Biskinis, thank you for sharing your overall positive review regarding your recent travel experience with us. We would like to assure you that we aim to provide you the best possible services in all stages of your trips with us. We thank you for taking the time to share your remarks with us and hope to welcome you on board soon again!
"honest and professional"
1 reviews Georgios Psaltakis (Greece)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Samos to Heraklion via Athens |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
15th March 2019 : Aegean Airlines response
Dear Mr. Psaltakis, we would like to thank you very much for the generous review. We will be pleased to host you again on our future flights! Thank you so much.