Aegean Airlines

Not Verified | Athens to Bucharest with Aegean Airlines. This company has services which go from bad to worse. Last year they were bad, now they are worst. Much worse. The tagging of the luggage was a never ending process with maximum bothering system, consisting in 3 different people from the Aegean trying to use scanners which were not working and redirecting us from one to the other. The process lasted long to infinite because we were seven persons in the group. Moreover, after that, when boarding the bus which lead to the plane, the personnel insisted in a more than aggressive voice and body language in us going into a very crowded bus in which there wasnt any room left for us. More than that, we explained that we could not separate the members of our group because we were 7 and not everyone was speaking english. They separated us nevertheless between two different buses and one of the passengers had a panic attack. We are very malcontent and disappointed with the attitude of the people working for this company with which we interacted during this flight. And the flight was 45 minutes late, of course, this could not have missed from the final picture!

✅ Trip Verified | After a nightmare experience with United (who rebooked us with their Star Alliance partner Aegean) including several delays, and cancellations, we arrived in Athens to no luggage, which was United's responsibility, not Aegean's. We dealt with United for four days trying to get our luggage from Newark to Athens. Eventually they told us to Taxi back to the airport and promised our luggage was there, a very kind supervisor came out and talked to us to explain the luggage was not, in fact, there. (We did not even ask for a supervisor.) He was very understanding and patient and asked us to trust him. At this point our time in Athens was over and we left the airport to board our cruise ship, thinking there was no way we'd ever get our luggage in the middle of the ocean. The next night there it was in our cabin when we opened the door! We couldn't believe it. The supervisor had gotten our luggage from Newark to Athens, then onto Santorini Island, where our Princess Cruise ship then transported it from the island and onto the ship and then to our room - all within a day. In all we went five days without luggage, but once Aegean was involved we had it within about a day, in a much more difficult route than it would have been for United to simply put it on the plane to Athens. Everyone was so compassionate and kind. But it didn't end there. Upon arriving home, I began the impossible task of dealing with United to receive compensation - they had told us to keep all receipts for the five days without luggage and we had. We spent hours on hold, hours on the phone, getting nowhere. Finally, based on the File Reference number (that I'd given them over and over and over) someone finally clued in and explained the International agreement that wherever you end up is who is responsible for the luggage. Wait, so we get to deal with Aegean again? Wonderful! I called and a kind man explained exactly what to do and gave me an email. In less than a day I got a response telling me exactly what to do to make a very easy process go smoothly. I've spent three weeks with United and got nowhere, while being treated rudely. In the last few days everything has been submitted to Aegean in a easy process with a kind person on the other end helping. We wouldn't have realized how amazing Aegean is had we not had such a bad experience through their sister airline, that only Aegean resolved, for them. Aegean went above and beyond, with every person we dealt with, they will be the first we use if at all possible.

✅ Trip Verified | I had two wonderful flights on Aegean Airlines on June 18th and on June 27th between Dusseldorf and Athens. The cabin crew was excellent: They took care of each guest, they were on both segments present at all times with a natural smile and much kindness! I‘ve flown Aegean several times and they really deserve the top ranking. From check-in till baggage-delivery everything went totally smooth! An Airline with an outstanding standard of operation. Delicious meals with a Greek touch, Greek wines and spirits as well as Cappuccino and Espresso on demand! This is truly not common even in Business Class on flights within Europe these days.

✅ Trip Verified | Athens to Madrid. The perfect flight. They gave us breakfast for free in economy class. It was punctual and the staff very kind. The plane was new but it was like flying with an old airline because of the treatment of the staff.

✅ Trip Verified | Athens to Beirut. One of the nicest airlines I have ever flown! The staff were really professional and friendly, the seats were very comfortable and the food was delicious with a great selection of drinks. The seats were very comfortable and the atmosphere was very pleasant. I would give 10/10 if only the plane wasn't delayed twice. However, it was only 30 mins. Highly recommend!

✅ Trip Verified | Athens to Heraklion. Our flight from Rhodes to Athens with Aegean Airlines was quite late so upon arrival into Athens we knew it would be a tight connection even though the flight from Athens to Heraklion was still at the airport and this flight was late anyway. We got to the gate to be told the flight had been closed and we were booked onto the next flight. We asked if they could re-open the flight and get us on. They issued the new boarding passes for the next flight and my partner and I were not sitting together as we were just added to the next flight. We asked them to seat us together but they said there was nothing they could do. The annoying things was that the ground and lounge staff didn't try to accommodate us and get us onto our original flight. The crew on the flight were OK but catering was awful for the 50 mins flight.

✅ Trip Verified | Madrid to Athens. Online booking process very straightforward and easy. Their fares are very competitive. Very easy boarding process, the staff are friendly and helpful. My wife and I flew Madrid to Athens round trip, both airplanes were clean, good legroom, service fine. Meals, well airplane meals are similar, these were okay, the good thing is they included wine in Economy. This has been our only experience with Aegean and we were very satisfied. Good airline.

✅ Trip Verified | Santorini to London via Athens. When my sister and I checked in for the Santorini to Athens flights we had two rollerbags which were labeled cabin baggage on check in by Aegean. (A355 3 June) On our continuing flight to London (A3602 3 June), the gate agent stopped us and demanded that we pay 60 euros for one of our carryons despite the fact they were tagged by Aegean on our previous connecting flight. He would not let us on the plane unless we paid him. We finally paid to not hold up other travelers but in the confusion of this my purse was left on his counter. (not the main check in counter but the one to the side of the door where he collected the money). Immediately upon getting to my seat I noticed the purse missing. I asked the three stewardesses at the front of the plane if I could retrieve my purse at that counter. The man charging us the baggage fee at the last minute could also have run the purse down, and didn't. I could not leave the plane to go up the ramp but they did not offer for one of them to get it for me; and instead waited for a young baggage boy to go see it it was there. What could have been accomplished in 5 minutes took at least 15 or more. He came back and said he did not see it. Literally, it was only 5 minutes from the time we got to our seat to when I could have had a stewardess check the countertop. The attendants could have called the gate but didn't or one of them gone to that counter, but they did not. On arrival at Heathrow, the departure agent called Athens for me and the purse was at lost and found with greek police at airport. They had it at the ticket check in stand after all! They gave me the reference number of 2294 and said to call DHL (maybe UPS) to have it couriered to me. I am not a business and have no way of putting the purse (small fabric dark grey shoulder bag 10 x 12") in a box with a label which was suggested for pickup. Aegean Air, when contacted, said I would have to go through Greek lost and found and could offer no further assistance. I will pay if needed for it to be sent. I obviously am not in Athens and do not know anyone to pick the purse up for me there. The ticket agent in London was helpful but all of the numbers I have tried to reach since then either don't respond or give me another number that doesn't respond. He also said we should not have been charged the 60 euros at the last minute on the continuing flight. After calls and emails the airline finally did say they would credit the charge. It now has taken me five days and numerous long distance calls to get my purse returned. Hopefully this coming week UPS in conjunction with an exceptionally helpful lady in lost and found may be able to return my purse.

✅ Trip Verified | Athens to Larnaca return for work. Flights full both ways and punctual. Used the app to check in - very easy and convenient - still able to choose seats, some without charge - a charge applies to the front seats or the extra leg space ones. I was traveling with hand luggage only, however decided to check it in for free. Embarkation done on time and with order. People always trying to get in as much cabin bags as they can, however personnel handled the situation well, taking some on hold and I did not see them fining anybody. Light meal and refreshments served on this 1h30min flight. The return flight was very turbulent all the way, so they served the food, but stopped the drinks service early on. The majority of the passengers did not get anything to drink. Some passengers panicking and vomiting, but the crew managed It well, calming passengers and maintaining a good spirit.

✅ Trip Verified | Milano to Chania via Athens. I received an email from Aegean for upgrade (but I did not notice that the upgrade was only for the flight Milano-Athens). My offer (80 euros) was accepted. For the flight I had two handbags of 3.5 and 7.5 kg as permitted for Business class (less than the 5 and 8 kg allowance for each handbag). It was only in Athens that I was asked to pay for one of these handbags (Athens-Chania was still economy and only one luggage is permitted) either 60 euros in the gate (with a fine) or to run to check-in 124 of Aegean to pay 25 euros. I had to pay for a handbag of 7.5kg 25 euros. If they had informed me in Milano when I checked in my luggage that I would have to pay for the one handbag in Athens, I would have put the content of small handbag in one of my luggage, since there was space in my baggage. The use of the lounge of Aegean in Athens was not permitted. I wrote to Aegean and customer relations department of Aegean who replied and stated twice only that the flight Athens to Chania was economy. As for the space in the business class. If you get the seats 1A or 1 C is fine. I was in 1F and the space was not something that is worth the money. Also, in row 2 the seats seems to be like the space in the seats+ (why pay for business class?). The folded tables that are opened from the arm of the chair are not convenient.