"nice and welcoming"
7 reviews Bobby Giannakopoulos (Canada)
Aircraft | A321 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Athens to Paris |
Date Flown | March 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
15th March 2019 : Aegean Airlines response
Dear Mr. Giannakopoulos, we thank you for sharing such a favorable review regarding your recent travel experience with us. It is always our pleasure to know that you have enjoyed our provided services throughout your trip! We are always happy to provide you with AEGEAN experience.
"they might upgrade you"
S Nalloucas (Greece)
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Athens to London |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
28th February 2019 : Aegean Airlines response
Dear Mr. Nalloucas, we are sorry to read your less than favorable review regarding our loyalty program, Miles+Bonus. Kindly allow us to inform you that there is a specific specific number of seats for each flight that can be used for upgrade by exchanging coupons from your Miles+Bonus account. In order to assist you, we offer the option of waiting list or last minute upgrade at the airport. Since your remarks are valuable for us, we will share them internally for further evaluation. In any case, our colleagues at Customer Relations team (https://bit.ly/2T1bjI1) will happy to assist you with any further clarification or assistance you may need.
"half of the cabin unserved"
S Nicolau (Greece)
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Athens to Heraklion |
Date Flown | February 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
28th February 2019 : Aegean Airlines response
Dear Mr. Nicolau, we are sorry to hear that your experience with us left you unsatisfied. At AEGEAN we give our best to provide you with the best services both on and off board and your input is valuable to us. Therefore, we would like to further check your case and provide you with all necessary clarifications. Kindly please fill in the following contact form https://aegeanairlines.custhelp.com/app/ask and our colleagues will contact with you the soonest. We thank you for your preference to us and for taking the time to share your comments with us.
"rude security check"
1 reviews Nikolai Kozlov (Cyprus)
Aircraft | A320-200 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Athens to Paris |
Date Flown | February 2019 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
13th February 2019 : Aegean Airlines response
Dear Mr. Kozlov, we are really sorry reading your less than favorable comments regarding the specific travel experience with us. If you wish, our colleagues from our Customer Relations team to further check it, please send all the necessary information via https://bit.ly/2qVYsuI. We are at your disposal.
"Pleasant flight and care"
44 reviews S Karykas (Greece)
Aircraft | A321 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Athens to Amsterdam |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
13th February 2019 : Aegean Airlines response
Dear Mr. Karykas, we're so happy you enjoyed your Aegean Airlines flight. Hope to see you on board again soon! Our aim is always to ensure that we offer our passengers a comfortable and enjoyable travel throughout. We are looking forward to welcome you on board soon again!
"never disappointed"
I Zachos (Greece)
Aircraft | A321 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | London to Athens |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
14th January 2019 : Aegean Airlines response
Dear Mr. Zachos, thank you for your kind words regarding our on board service. It is always very much appreciated and encouraging for us to receive positive comments. We can’t wait to welcome you on board in the near future. Thank you!
"good and offered with a smile"
44 reviews S Karykas (Greece)
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Athens to Bucharest |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
14th January 2019 : Aegean Airlines response
Dear Mr. Karykas, thank you for sharing your overall positive review regarding your recent travel experience with us. Your comments are well noted and important to us. We are looking forward to welcome you on board soon again. Thank you!
"I would fly Aegean again"
31 reviews Mahmud Noormohamed (United States)
Aircraft | A320 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Athens to Tirana |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
14th January 2019 : Aegean Airlines response
Dear Mr. Noormohamed, thank you for taking the time to forward us your feedback, regarding your flight to Tirana with us! Your comment regarding the AEGEAN Stream is noted and forwarded to the involved department, for further evaluation. We are really happy to know that we have been your choice on this trip, while we look forward to hosting you on one of our flights again soon! Thank you very much.
"Excellent crew and value"
E Stanedos (Cyprus)
Aircraft | A321-A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | London to Larnaca via Athens |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
9th January 2019 : Aegean Airlines response
Dear Mr. Stanedos, we warmly appreciate receiving your positive overall review on our provided services during your flight from London to Athens, through Athens, with us! We are really happy to know that we have been your choice on this trip, while, we look forward to hosting you on one of our flights again soon! Thank you very much.
"I asked them for an upgrade"
1 reviews T Davies (United States)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Athens to Cairo |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
9th January 2019 : Aegean Airlines response
Dear Mr. Davies, we have carefully read your message and we assure you that we make every effort to handle our customers' luggage with accuracy and care. At this time, it seems that your experience has proven otherwise, therefore please accept our sincere apologies for the inconvenience caused. We do have a special team through our Customer Relations and our colleagues can provide you with any further assistance you may need, in relation to any issue you may have with your luggage. Therefore, please provide us with all details by contacting us via our online form http://bit.ly/1GHR4RD. We are looking forward to hearing from you.