Cathay Pacific Airways

Not Verified | Cathay simply change the plans from a 3-4-3 to a 3-3-3 seating configurations, and simply reassign customer without informing customer who purchased seats. When customer discovered that he was unable to sit with his flight companion, customer service kept telling she could do nothing to help and only after repeated complaints and try to escalate the issue, customer were forced to the back of the planes without a choice. This is simply absurd on the way Cathay treat it's customer. Other airlines would never do that and would inform customer earlier and communicate properly to customer with proper resolutions or compensations and Cathay Pacific did nothing to remedy the incident. This is unacceptable.

✅ Trip Verified | Check in and boarding at Hong Kong Airport well organized and efficient. The tired looking premium economy cabin is in dire need of a refit. The fold out screen in bulkhead row 30 had to be held while watching, because the tilting mechanism was broken, my neighbor had the same issue. Service after take off shortly after midnight was very slow; it took about three hours until the cabin was finally dimmed. Food was of rather average quality. Overall a rather average experience, and I am hopeful that CX will find back to its pre Covid standards.

Not Verified | My first leg with them was one of the most uncomfortable seats I've ever had; the second leg was a bit better, but the reclining is extreme, which sure is nice if you're reclining but is horrid when it's the guy in front of you. I could not move around at all, nor access my personal bag, I had to have the guy next to me reach down to get my things, and I'm not overweight or anything, you just have no room to maneuver. I avoided reclining my seat fully to not spread the joy, and it was fine at partial recline for me. Just excessive for standard economy with limited pitch. Also the screen turns on when brushed against, so I was constantly having to turn it off again when moving around because there was about 12in of space between my face and it - at least a dozen probably two dozen instances. The guy next to me had the same issue I noticed. At least they had a lot of good options for entertainment, just I didn't use it and the screen was endlessly an issue. Food was mediocre, and nowhere near enough for 13 hours. Another airline I'm surprised has gotten a "top globally" label. They're not bad, and certainly top in reclining allowance (good and bad), but it's American Airlines tier (which they partner with) overall.

✅ Trip Verified | The original routing was Warsaw-Heathrow-Hong Kong. I received a note 2 weeks prior to departure, that my Warsaw to London flight operated by BA would be cancelled. No alternative was offered. When I called them, I was told that the could put me on a flight 2 days before or after my original flight date. When I denied, since I had to travel on that day, was told that they could do nothing, since this is all BAs fault. When I told them that there were plenty of seats available on an earlier BA flight, they refused to do it. I had to beg them to take the first segment out of the itinerary, so I could find my own way to London. This is the first time in my life, that I had to book and pay for the same flight twice. When I approached a CX supervisor at London airport, she told me that even a ticket issue by CX, all the fault and responsibility lies with BA, so CX cannot offer any help. The flight itself was rather underwhelming for a Premium Economy long haul flight. The outdated seats are not as comfortable as newer products.

✅ Trip Verified | I had to book my flight at a short notice and CX was the only airline which was available to fly at under A$ 1500 return ticket. Their inflight was excellent, staff were prompt, aircraft was clean, food was excellent with ice cream and good quality liquor serve generously. Every seat has their own water bottle and bathroom was kept clean as much as possible. The only issue i found that their online check in is really bad as they want all sectors including in transit. I will certainly travel again with this airline and they were consistent in service.

✅ Trip Verified | After paying over £3200 for the ticket, Cathay Pacific proved to be the most disappointing flight experience I have had in a number of years. The premium economy cabin on my flights was shabby and old - and while economy, business and first had all been upgraded, Premium Economy was tired, shabby and underwhelming. Service, in general, was brisk and unfriendly. The meal service lacking and with no great differentiation to the economy offering. They had printed menus but I don't know why they bothered as some of food choices were not available and of three white wines listed, only one was available. The cabin was filthy and by the end of the flight it looked like a rubbish tip. The IFE was particularly bad and poorly designed with an unresponsive touch screen and frustrating functions. I remember fondly the days of travelling with Cathay and it being a special and memorable experience. Now it feels like Cathay is barely hanging on the the lowest standards of service, comfort and quality. This is an airline I never choose to travel with again. Cathay hands down have the best lounges I have ever been to, but here the quality stops and by the time you get on board and have been ignored and dismissed by their often rude crew, you realise that you're paying top price to sit on a budget carrier in all other respects. Give me Easyjet over the Cathay experience anytime. A huge, huge disappointment.

Not Verified | Cathay Pacific and its staff members, namely, Aanchal, Sweta (ground staff at Mumbai airport) and Judith - provided me with excellent support. My bag was misplaced during my transit to Hong Kong airport - Cathay Pacific very promptly and efficiently helped me in locating and verifying my bag and ensured the bag reached me in Mumbai within 24 hours of my communication with Cathay Pacific. I am grateful for their support and thankful to Cathay Pacific and its staff members.

Not Verified | I had always heard that CP was a decent airline so I was quite surprised at the poor service received. I only ever saw the crew for service twice during the flight, and they even overlooked me and others in the final rows for the final round of drink service until I asked. Oh, and no coffee! Seats are very cramped and uncomfortable compared to other economy sections. Relative to United, the wifi is awful and not worth the money unless you only want to text people. Definitely will try to avoid if I can if the future.

✅ Trip Verified | My flight was CX885 from LAX to HKG aboard a Boeing 777-300ER. Some things I liked about the airline include being welcomed with a full Crystal Geyser bottle of water, as well as being able to preview the in-flight meals with a menu being provided in each seat. Movies were very up to date with many that were recently released this year. This Boeing 777-300ER had a 3-4-3 configuration, the seats used on that flight were very cramped, both width and legroom. The flight attendants weren't that interactive. Service was a bit quiet, and they forgot to serve me dessert as they have served the rest of the passengers. Food was bland. Dinner especially was tasteless. They didn't provide a single amenity kit to any single passenger.

✅ Trip Verified | Horrible experience. The outbound flight i was due to take was delayed meaning I'd miss my connection in Hong Kong. The staff at the desk were awful at explaining and helping us, only 1 person was allowed to allocate people to new flights despite 6-8 staff being at the check-in desk. It was so slow. In the end i got put on a turkish airlines flight, that got me there 4 hours late. No compensation was offered; since I've made several complaints, but even 6 months later, Cathay still haven't got around to replying. Their service is awful, I would not fly this airline again, they have no respect for customers.