Cathay Pacific Airways

✅ Trip Verified | Plane was dated. There is only one USB available for charging. In flight entertainment is pretty limited, even TV series are old series and only have like 6 episodes. Service wise is very lacking taking into consideration that it is a business class seat. Firstly, flight manager is selective on whom he greets on the plane. Does not greet everyone on the plane. Happened to the unlucky one he chose to ignore. From where I am seated, he greeted passengers around me (including the passenger behind that came in late) but he deliberately skipped me for reasons unknown. When I checked if I had offended him, no apologies but just accused me of being sensitive and make a lot of noise to embarrass me. In addition, I had requested for meals to be served just before landing as I just had a meal in the lounge, service crew insist that I need to have the meal after take off. After the meal I still have 3 hours to landing. The service crew were also not very “present” in the flight as they do not continuously go around ensuring that everyone’s drinks are filled. The moment you finish your drink, they clear it and no offer to provide more drinks unless you request. Overall from a business class perspective, I find it very underwhelming.

Not Verified | Cathay Pacific is using the much smaller Neo 321s for many more routes these days. Delay leaving BKK, boarding a hassle as single entry One aisle plane. Business has 12 seats in total, very small cabin with one bathroom at front. Set up good, loads of room, huge TV screen. Fabulous attentive service and the best food I've seen on a CX flight since before Covid - really nice beef. Good drinks choice. Arriving in HK and the Neos apparently land at the new terminal across the sky bridge, quite a journey to the terminal up and down escalators. The seats were brand new in economy and looked good. Less seats does mean than CX can charge more for seats, this flight was full and not particularly cheap.

Not Verified | Best online booking portal, easy to book flights as well preference, easy to amend booking and quick refund on change portion of ticket. Smooth online check-in as well as baggage drop. Excellent aircraft maintenance even though 777 are old they were clean and everything worked. Inflight attendants was attentive to the needs and served a good portion of meals as well as Drinks. The entertainment was top of the quality. Baggage collection was prompt. Overall great experience to travel in economy. Don't mind travelling again. The only thing I missed was free wifi which SQ provides

✅ Trip Verified |  Terrible staff manner towards Chinese (Mandarin）speaking passengers. As soon as they heard of Mandarin, they were full of impatience for passengers's normal needs. I've never seen this kind of sudden change in the attitude of the flight attendants. Even if the main duty of the cabin crew is to ensure safety, you shouldn't have this kind of service attitude, right? In addition to the attitude of the flight attendants, my meals were really perfunctory and unpalatable, and the Häagen-Dazs at 3:00 in the middle of the night was also a very amazing arrangement. Hardware facilities are fine even with economy class, and the onboard entertainment system is rich in content.

✅ Trip Verified | Do not fly Cathay Pacific if you are on the old 777-300. The lounge was good at Hong Kong Airport and everything went smoothly there. But in the air was terrible. Seat was the smallest Business Class on any widebody I’ve flown and no full recline. The food that I ordered was terrible - I ordered Dimsum (Hong Kong has popular dimsum around), but this Dimsum on this flight was non-existent. Staff was ok, but they aren’t that friendly. The entertainment on the other hand was great which was the only positive thing on this flight. I definitely need to think twice before flying CX again.

Not Verified | Flew Manchester to Sydney via Hong Kong, the plane was diverted because of bad weather, which I accept. When we got to Melbourne we were on our own, no staff to help us we were given a piece of paper with a qr code and that was it. We spent the night on airport lounge bench, no food drinks or anything. Since returning home I have been in contact with Cathay Pacific but they haven't got the decency to reply.

✅ Trip Verified | CX548 first flight out of Hong Kong to Tokyo on a Sunday. 30 minutes before departure time when all passengers are at the gate they announced a gate change to a completely different side of the airport, and that the flight will be 1.5 hours delayed. 30 minutes before the new departure time when all passengers are at the gate they said they need another 20 minutes before boarding. They could have let passengers know of changes in advance but no one bothered. All in all more than 2 hours delay.

✅ Trip Verified | It's my first time to fly with Cathay Pacific after 10 years. Cathay Pacific's cabin crew are the best. Their attitude and friendliness is more genuine, interacting with them does not feel fake. They can be friendly, laid back while being professional at the same time. I would like to thank Josh, senior purser, for his friendliness and fantastic service. He came to passengers in my area to ask if they enjoyed their meals, make sure they're okay, and chatted with them. Cathay Pacific's in flight entertainment option is the best curated and has the latest films and TV series. However their in flight entertainment option is inconsistent, it depends on the type of aircraft or route you are flying. What Cathay Pacific could improve on is their meal service. I wish cabin crew would give passengers the choice to choose their meals rather than serve whatever they first grabbed in their cart. But I am glad for the Manila-Hong Kong flight they are now serving rice meals compared to only sandwiches 10 years ago.

✅ Trip Verified | Flew Cathay after a long time, excellent inflight service, great entertainment and food options. Was very impressed with the cabin crew efforts to attend to everyone's needs and maintaining a courteous professional service with a smile. The only thing I felt that needs improvement is the leg space in Economy the seats are cramped close to each other and seem to be smaller, felt like there was more seats vs other airlines who use the 777.

✅ Trip Verified | First flight on a 777 was good, food good, service good, comfortable seats, staff excellent. 2nd flight on business class A330 was poor, business class seats, this was a regional 330, very poor, seats hardly recline at all. Dinner poor in flight movies very limited.