Cathay Pacific Airways

✅ Trip Verified | The seat was broken and could not be adjusted. I paid a huge sum of money for business class for more comfort but this made it worse than an economy class seat. Cabin crews tried several times to fix the seat but with no success and said that they would report the case. The seat next to me, sat by my travel companion, was also broken as well as the two seats in front of us. This totally ruined my travel experience. I filed a complaint and they were quick to response initially, offering a reasonable compensation. Two months have passed since then and now they are unreachable in all channels. I called, emailed, and live chatted but no feedback whatsoever. This is very poor customer service from once a decent airline and such a disgrace.

✅ Trip Verified | Their entertainment system have more options as compared to Singapore Airlines (particularly Anime) but the most disappointed thing there was no complimentary WiFi, even for Business Class. That's where Singapore Airlines score more points than Cathay Pacific. Another thing that I don't like (for all Airlines), amenity kits are given only if the flight time is more than 5 hours.

✅ Trip Verified |  Was able to upgrade my seat to Business Calls using my Asia Miles. Seat was very comfortable and was able to get a good sleep. The crew were extremely attentive, polite and helpful regularly walking up and down the aisles to make sure everything was ok. My main gripe was with the quality of the main meals - probably the worst menu I've ever had on a Cathay flight. The idea of a pork, chorizo and pineapple burger was a BIG no, no. The lamb dish with brussels sprouts did not hit the mark (serving brussels sprouts to people in an enclosed space is never a good idea!). On the other hand the mid flight snacks were great - the beef burger was excellent.

✅ Trip Verified |   This was my first flight with Cathay Pacific since prior to Covid and having seen some negative reviews about a so-called deterioration in service on CX flights I was a bit worried. However, I found the service to be excellent. The crew were very attentive, polite and professional. The seats were good with ample leg room, great entertainment system with wide selection of movies to keep you occupied during a long flight. For sure there are cheaper air lines out there but I'm happy to pay a bit extra for a peace of mind that I'm in good hands.

✅ Trip Verified |   I booked an extra legroom seat and was lucky to find out that the seats next to me were not taken so I had the whole window row for myself. The flight attendants were efficient but felt a bit too serious. The meals were some of the worst I had on a plane. The braised chicken was super gamey I had to look at the menu again to make sure I did not mistakenly get the fish dish. The breakfast sandwich (that I think was chicken) was also gamey and horrible I put it back in the box after the first bite. The infotainment and the wifi were really good and kept me occupied towards the final hours of the flight.

✅ Trip Verified |   The boarding was smooth despite the big crowd of passengers and the flight was quite comfortable. The flight attendant who was in charge of our aisle was super nice and charming and behaved like a Disney princess for the children next to me. I forgot to choose the Moslem Meal option so I was not able to eat the breakfast meal as it contained pork and attendant offered me some fruits and yogurt. Overall it was a pleasant flight.

✅ Trip Verified | Shameful exploitation. As a seasoned world traveller, I have flown with pretty much all of the main carriers, and I’m pretty sure I flew with Cathay Pacific around 23 years ago to Singapore. So for my upcoming trip to Phuket via Hong Kong we chose to fly with them again (not much choice to be honest!). Having paid a considerable amount of money to fly with Cathay Pacific this time around, I was horrified and extremely disappointed that to reserve seats so that my wife and I could sit together on the 4 flights I had to pay £197.60. This is absolutely daylight robbery! How can they justify this much money for reserving 2 seats! It costs them nothing… they have already taken 1000’s of pounds for my flights and there is no additional administration needed because its all done via computer (if fact I received confirmation of my reserved seats straight after I’d paid the additional £197.60). It seems to me that they are exploiting a captive audience and playing on the fear of their travellers not being able to sit together on these long haul flights. Shame on you Cathay Pacific! This will be the last time I ever fly with CP, and I will make it my mission in life to inform my many 1000’s of contacts worldwide to do the same! Note: The date of my flight is the 5th of March 2024, so that I could leave this review I chose todays date.

Not Verified | I recently had the misfortune of booking a flight with Cathay Pacific, and I must say it was the worst airline experience of my life. From start to finish, everything about this trip left me questioning why anyone would willingly subject themselves to such a miserable ordeal. Let's begin with the booking process, which was a nightmare in itself. The website is a convoluted mess, reminiscent of the early days of the internet. Trying to navigate through the various options and actually find a reasonable flight was like solving a complex puzzle. It's 2023, and Cathay Pacific's website seems stuck in the dark ages of web design. Once the day of my flight finally arrived, any hope for redemption was swiftly crushed. The check-in process was an exercise in frustration, with interminable lines and disinterested staff who seemed more interested in their own conversations than assisting passengers. It was as if they were doing me a favor by allowing me to board their subpar aircraft. The interior looked worn out, seats were uncomfortable, with minimal legroom. The in-flight entertainment system was a relic from a bygone era, offering a limited selection of outdated movies and glitchy games. The food served to me was inedible. But the pièce de résistance of this disastrous trip was the customer service—or lack thereof. The flight attendants seemed to have perfected the art of indifference. Requests for assistance were met with eye rolls and sighs, as if I were inconveniencing them by expecting basic courtesy. It was abundantly clear that the concept of customer satisfaction was lost on the Cathay Pacific crew. To add insult to injury, my luggage was mishandled, arriving at my destination battered and bruised. My belongings were in shambles, and the airline's response was a lackluster apology that did nothing to remedy the situation. In conclusion, my experience with Cathay Pacific was an unmitigated disaster.

✅ Trip Verified | We had a great experience, food could have been better, but the seats were comfortable, service was great, entertainment was fantastic. For our trip we flew with Qatar, ANA, and Jetstar, and Cathay Pacific was the best.

✅ Trip Verified | Economy flight to Shanghai. Took row 39d. Terrible narrow seat with fixed arm rests. Can barely fit so good luck to anyone over size 40. No place to squeeze in my water bottle or even my iPad. Have to keep everything on my lap. CX really needs to do something about it’s economy flights - even HK express has better seats, plus I can’t remember the last time I got a complimentary upgrade as a gold member while my non- marcopolo infrequent traveller friends get upgraded to PE & Business frequently. Go figure