WestJet Passenger Reviews and WestJet Customer Trip Reports

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I am an experienced flyer, but had never flown with WestJet until a few days ago and I will never fly with them again. The service on the Cancun to Toronto flight was appalling. I was flying with my sister, who has 2 young children. We were boarded first, but only after approaching the attendants as there was no pre-boarding call. Once on the plane my sister asked if she could go to the back to stand with her 5 month old child to put him to sleep while the plane was loading. The flight attendant said no there was no room, so have a seat. After take off, passengers were bombarded with merchandise, play books (as there was no in-flight entertainment provided), headsets, food, drinks, duty free. You had brief mins. of opportunity to go to the washroom as the aisles were always blocked by carts, and you were told to sit down and wait while they finished their task. The staff were very unprofessional and rude. At the end of the flight, passengers were not even acknowledged, as all the attendants were at the back of the plane talking amongst each other.

YYZ-MIA on a 737-700. Flight left and arrived on-time. I enjoyed the "First Bag Free" policy which brought much pleasure to me. The PTVs are a nice addition, but it's not supported in southern U.S airspace, although free movies were played. The staff were great and the snacks were another perk. Overall, great flight!

March 1, YVR-YCC then on to ZLO. while booking I was never aware there was a plane change in Calgary until I was shown 2 separate flight numbers. Flight was delayed and took off 30 min late - my 45 min window to change planes and find the right gate was narrowed to 15 min, which is cut off for boarding planes. Asking the flight attendant about my connecting flight, she was unaware Westjet flew to ZLO and angrily put the blame on me for "booking flights with too narrow of a window". I made my plane by seconds. Return flight on April 4th. Stewardess, just before landing manhandled my carryon to fit in the containers from the kitchen, and I was shouted at when after landing I checked to see if my personal items were damaged. As for Baggage, landing at 11.40pm, I waited until 12.25 to see any baggage descend to the carousel, and because of the delay had to pay $70 for a taxi as the rapid transit could no longer get me home.

First flight. Halifax to Cancun and return flight. Great service. Seats larger than stories would have me believe. I am a larger man and had no issues. I have fairly long legs and had no issues with leg room either. Only wish armrests were not hard plastic. Free movies for international flight. Just wish each channel had it's own movie instead of 2 movies with 2-3 staggered copies of the same ones. Flights were always on time or early.

Westjet is no longer the pleasant and relaxing airline it once was. I find the staff increasingly inattentive. I fly to Vancouver from Calgary 4 times a month and rarely get to Vancouver on time. Once my flight was cancelled due to mechanical failure and I was placed on a flight 3 hours later-not good for the morning business crowd. They refused to book me a flight with Air Canada so I had to leave, buy a ticket outside the terminal with Air Canada and go through security a 2nd time! Lastly they have recently started selling "extra room" seats for 45$ which includes exit seats, so the last 2 flights I've been on (just last week) the exit seats were empty and the stewardesses did not allow anyone to use the seats, suggesting they were "extra value" seats - bad business. I never thought I'd say this but it's back to booking with Air Canada.

Traveled May 4th from Ottawa-Calgary-Comox. On the flight from Calgary we were offered a sky check type of service for our extra carry on. I was on WS-517 seated in 9C and part way through the trip I became very warm and felt a bit faint. A male flight attendant was very quick to respond and ask me if I would like to move up front in row 1,as he said, it was cooler. I sat there for about a half hour and when I felt better I went back to my original seat. I was offered water and this male attendant keep a close watch on me.

Not the same at is was years ago, every single flight I've been on has been late and either there was no Satellite service or no TV's. My mother flew with them yesterday from Calgary to Kelowna and the flight was also late! The staff used to be the friendliest I've encountered but that also has changed.

I am not sure I will fly with them again unless I have no other choice. The seats on the plane are extremely cramped and my back was killing me by the end of the short 2.5 hour flight. I much prefer having the option to watch a movie that I don't have to pay 6 dollars for. I would much rather have a TV selection that I get more choices from, not just whatever happens to be on TV at the time. I would forgo the snacks to get that option. The staff were good, no complaints there and the plane was on time.

Vancouver to Maui and was very disappointed with the service provided on the flight. No food, no movies and the staff was not really friendly. Nothing compared to my excellent experience with the same company 5 years.

My wife and I booked a round trip to Cancun. Turns out Westjet is a rather ordinary airline with the usual amenities. We travel at least twice a year and have flown with several airlines and Westjet is just another hohum, get to the destination, boring company. I think they have lost their uniqueness in a big way.

My wife and I had flown to Las Vegas for a wedding getaway and honeymoon. WestJet boasts the largest seats and greatest legroom. I'm 5'7", and was extremely cramped. The fellow beside me was 6'4", and almost had his knees in his ears. The seats were very narrow, very uncomfortable. There was almost no padding in the seats. They didn't recline more than a couple of inches, and there wasn't even room for a laptop to be put on the fold down table. It was a 707-700, so seats were 3 across. Between my wife and the fellow on the other side, we had no choice but to put the arm rests up so the 3 of us could sit quasi-comfortably. The flight attendants were obvious unhappy with their jobs. Out of the 4, 3 of them were just blank faced and walked around like robots. The air circulation system wasn't working properly, the forward toilet kept clogging up. So, all in all this was an extremely unpleasant flight.

Vancouver to Los Cabos. Horrible flight, passengers very loud and noisy, flight staff not happy, no movies as advertised. New rate change in fares, went to book return ticket and advised no economy fares left but I could have a very expensive plus fare. When I went in to review seats, the flight was only a third full and most of the plus fares were at the back of the plane. I flew down for $216 but they wanted over $600 for a fare home on a flight that at this time is only half full. Not sure what's happening with Westjet, between their fares and customer service, delays etc. I will be giving my business back to Air Canada as it doesn't appear that Westjet is interested in keeping their loyal customers.

Prince George via Vancouver to Calgary, over-nighted with family then back to airport in morning (10 people). On to Varadero, Cuba, I was not too happy when I discovered that we were split up on the plane. It was better coming home as we were all together after speaking with the Westjet agent at our resort. Flight back to Prince George was great. In Calgary, the agent told everyone that the televisions may not work and suggested that we buy magazines to read. The movies were great both going and coming from Cuba.

Flew from Vancouver to Maui and found out that it was a 6 hour trip with no entertainment unless you rented a tablet from them to watch a movie. Total money grab and really put the flavour that you're riding a cheap airline. It was the same on the way back. We didn't notice anything different than any of our other flights that would have indicated there was not going to be any entertainment offered. I could tell from the reaction staff were friendly and they couldn't do anything about it.

I am very limited as to who I can fly back to Canada with from Punta Cana. I have flown 4 times now on WestJet. Each flight was on time and the service and comfort on-board met the expectations. One must remember, you are not paying for 1st class seats. That being said, I found for my 5'9", 190lb body, that the seating was more than adequate. Traveling with an infant can be a challenge and the staff at the check in as well as on the plane did what they could to be of assistance. Food quality was better than I expected and for once I have found an airline that serves cold beer. The onboard TV only works half of the way. I am planning another trip home and even if there were more options for me, I would choose WestJet.

Let me start by saying that I have flown WestJet for many years and it has always been my first choice in airline when planning our next vacation. This past experience was by far the worst I have ever had. We left Edmonton late due to "mechanical" delays but they ensured us we would catch our connection in Vancouver. We landed in Vancouver to find out our connecting flight just pushed away from the gate (but still on the ground). They rerouted us to Toronto. We couldn't land in Toronto due to weather so we flew to Ottawa. They wouldn't let us pull up to the gate so the entire plane sat for 2 hours. We were not offered water or any form of refreshment. We then flew back to Toronto and again just missed our connection... but the connecting plane was still on the ground. We were offered a hotel and told to pick up our luggage. We waited 2 hours for the customer service people to find our luggage... which was in Vancouver. The flight the next morning was 30 minutes late and I have never had such rude crew staff. They were more interested in complaining to each other loudly than serve beverages. We waited 90 minutes for a glass of water. There was also no inflight entertainment on this flight. When we landed in Cancun they said they would bring our bags to us... we had to continue to call them over the next 36 hours until our luggage finally arrived to us. The flight home was better in general... expect it was 3 hours delayed because of required crew rest. One of them yelled at me which I found very rude and uncalled for. I have been a loyal customer of westjet for years... this was a terrible experience.

PHX-YWG. Everyone boarded nice and early, we pushed back on-time, but still managed to depart 40 minutes late. Not Westjet's fault as there was lots of traffic on the ground at PHX, but still frustrating nonetheless. Once in the air, the flight attendants immediately came around with a water run which was nice. Also the live TV no longer works in the states which is disappointing and would rather watch that then movies. Ended up landing in YWG about an hour late. Will avoid using Westjet outside of Canada, as they are more expensive than everyone else and now their inflight service is on par or below everyone else's. The flight attendants were the only good part as they were pleasant and efficient.

Despite having seats in the Emergency access, the person sitting in the aisle seat had to awkwardly get out of his seat to let us out. The centre aisle was impossible to negotiate with other passengers and beverage carts. There was no entertainment and seat backs did not recline. There needs to be control of carry on baggage that people bring on board, as we had trouble finding a little space for our small bag. The public announcement system was very difficult to understand. the person speaking spoke quickly and did not enunciate. The only benefit of the flight was that we got back to Vancouver!

Sitting in airport at this moment, flight from Honolulu was late. Fine but flight plan allowed for time to be made up and arrived with time to connect onto original flight. Nope, not an option. Even though they knew that anyone connecting to spots like Saskatoon would have to sit all day and not arrive home until 9pm - no attempt to hold the plane for the 5 mins it would of taken to get on that flight. These are being offered as flights for holidays and its not reasonable for you to start a flight at 7.30 pm (3 hours prior) and not get home for 26.5 hours later. I would of assumed that arrangements would of been made to make sure passengers could get connections.

Family of four - we got 'bumped' off of a flight from Toronto to Winnipeg. Staff made us walk back and forth through terminal for 4 hours directing us to the wrong counters and hotel shuttle pick-up points. We have 2 small children and 4 large pieces of luggage - no offer to help. The lack of customer service was disgusting. Staff have poor attitudes and no compassion for customers at all. Never again!

February 18th en-route to Cuba, from Halifax via Toronto. Our flight was cancelled due to weather. However, staff were very helpful at the customer service desk, who arranged a later flight to Toronto, along with food vouchers and hotel voucher. We ran into the same problem on our return flight on Feb 28th. Again the staff in Toronto were very helpful arranging for hotel and food vouchers again.

Travelled half way around the world only to find WestJet cancelled a critical flight leg. This is the fourth mess up by WJ in the last 4 months. Sure wish we had a choice of airlines in Canada.

WS399 from Winnipeg to Calgary on February 25th. Ground staff at Winnipeg friendly and very efficient. Flight departed on-time. Cabin crew and flight deck made this trip a good one. Arrived on time. Will certainly fly with them again.

Well we had a pretty unpleasant week trying to get home from Halifax. We were scheduled to get home dinner time in St Johns, NL on Friday Feb 22. Our flight in the morning got canceled and we were rebooked on the 21.40 flight. After spending 9 hours in Halifax airport our second flight for the day got canceled and we were put up in a hotel in Dartmouth. Booked on a flight at 21.40 on Saturday night, and my girlfriend was booked on a flight at 10.50 Sunday . We spent most of Friday night on the phone trying to get us on the same flight for Saturday night. Managed to get both of us on the same flight for Saturday night, finally got on our flight at 22.30. Mid flight the pilot said we were going to have to redirect to Deer Lake, NL due to the runway not being ready for us in St Johns. Landed in Deer Lake and after spending an hour on the plane, we were put up in the holiday inn. Got up at 6.30 Sunday morning and went back to the airport to get a rental car to drive to St Johns. We couldn't take the chance that we wouldn't make it home that day via plane.

Flew a short return hop to/from Saskatoon and Calgary for business. Outgoing flight was 45 mins late boarding and then 30 mins late on tarmac, from the time I left my house to arriving at my hotel was 7 hours. Return flight was also over 30 mins late. I will use a different airline next time for sure!

Terrible experience today. Missed a connection from Kona due to a "mechanical issue" that was actually not an issue. Then had to be driven from Vancouver airport to Abbotsford with 100 other similarly inconvenienced people. 7 hours late, and this is not the worst experience I've had with this formerly good airline this year. Made passengers pay $17 for entertainment "Tablet computer" because plane had not been upgraded with the live TV's - which are a major part of their advertising campaign.

We fly WestJet once a year to Florida and have always been quite happy with the level of service both at the desks and on the planes. Recently flew from Moncton to Toronto on a business trip was equally pleased. Staff are friendly, planes are clean and prices are reasonable when comparing with other airlines.

A few days ago Toronto was hit with a massive storm and all flights into Pearson had been cancelled. Westjets customer service and the way they handled the situation was excellent. They put all passengers up in a hotel for the night, provided taxis and even passed out food vouchers. As this was a weather circumstance this was not expected. Fantastic service.

Vancouver to Ottawa via Toronto. Late departure but we made up the flying time. I flew in from Asia on business class and had a bit of a shock sliding into my rather small seat with the 3 seats full - but as the red eye flight was not full was able to move forward and had more space - a 4 hour flight in that tight space of 3 is a bit much. Plane looked a bit tired - needs a spruce up. Price was right though. I forgot how small the TV screens are and limited movie choices. Free snacks were nice and cabin service good. Looking forward to economy plus seating in the future.

Flights from Calgary, AB to Hamilton, ON are always on time. Seats are comfortable and TV is a plus. Snacks are OK. Staff are quick and cheerful. No complaints!

I really want to be a WestJet fan but it's just getting harder and harder. Their in-flight entertainment was a great idea for a small regional carrier, but does not work that far away from Canada. All staff used to be very well trained and knowledgeable. We were recently asked to re-pack because 2 of our cases where 1 pound overweight. I forethought I should have insisted to just pay the overage and had them do the paperwork. My daughter likes the soup they serve, but there's about a 50% chance they will run out. Prices have risen as well as service charges. Aside from a couple, most of the staff have great attitudes and that is refreshing, but really it seems as though that about all the have left going for them anymore.

Flying constantly from Regina to Vancouver, I have never had any problems. I make that flight maybe every 5 weeks or so and I have yet to be disappointed. My last flight was from Chicago into Calgary and even at my lowest moment when I thought I was going to miss my flight, the WestJet agents were so helpful that I made it to my flight with time remaining still.

I was scheduled on a flight from Abbotsford, BC to Cagary, AB. When we got to the Abbotsford airport we were informed that all planes had been grounded since last night. My flight was scheduled for 5 am and the next possible flight was at 6pm in the evening. I was going to lose one day of a weekend with my son. Westjet staff offered to get me on a flight leaving from Vancouver that morning and then arranging a taxi at their expense to get me to the Vancouver airport on time. I only lost 2 hrs of time. I am very impressed.

Flight from Lihue to Vancouver - 5.5 hour overnight flight. Lots and lots of small children (including ours) but no inflight entertainment! No mention if you could rent anything, but lots of raggedy magazines available - not a great diversion for an over tired 2 year old.

Round trip to Las Vegas from Edmonton. I was very surprised how neglected the cabin was. The seats were not clean, the seat pockets not clean, dirt on carpet, bathroom not clean. Also my friend sat on a broken seat making noise the whole flight. It is really sad as we loved to travel with Westjet in the past and now it has changed.

Short flight from Toronto to Ottawa and back. Outbound flight departed 15 mins late on a Boeing 737-600. Very clean, comfortable seats with ample legroom. Cabin staff were friendly, attentive, and offered all guests a complimentary glass (of your choice) Beer, Wine, Juice, or soft drink along with either cookies or crackers. Flight was quick, landed in Ottawa 10 mins early. Inbound leg was a bit more difficult. Had to fly back a day early. Arrived at Ottawa airport and went to the WestJet Counter to change the date on my ticket. Agent was very helpful. She waived the 'Change of Itinerary' fee of $50. Had to pay $42 difference in the fare, which wasn't a bad trade off. B737-700 on the way back. Flight left on-time, arrived in Toronto 5 mins late due to traffic congestion. Again, staff were excellent and the complimentary service was greatly appreciated.

Staff are the helpful and friendly. The price we paid was very reasonable and we also liked the idea of a direct flight out of Victoria. Our only difficulty was requesting a Washington chair. We got to the ticket counter at the airport and asked if the request was in the computer and were assured it was. We went upstairs to the departure gate and it was no where to be found. Somehow the request was lost between the check-in counter and the departure gate. The person in charge at the gate desk couldn't find the chair. We had to wait, but finally someone brought a chair and we got on last.

We have to use Westjet to get out of Kamloops most times, they are always late, whether you are flying to Calgary or coming in from Calgary. I am waiting for my wife to arrive from Calgary and she was supposed to land at 7.53 pm. She is now scheduled to arrive at 9.55 pm if she makes it at all. The weather has now turned bad so I expect to hear that they will not be able to land. This is a common everyday occurrence and I am sick of it.

Flew from Saskatoon to Orlando this month. Every flight left a minimum of 30 minutes late! Was given the wrong gate number on my boarding pass and almost missed my connection on the way home because of it. But in this instance the flight leaving late yet again worked in my favor so that I wasn't stuck in the airport overnight. Boarding process is kind of a free for all. Other airlines will allow boarding from the back of the plane forward so as not to cause all the passengers to try to board at once. Very disappointed in WestJet and I will be looking at different/more reliable airlines from now on.

Flew from Toronto YYZ to Vancouver YVR return. Staff were friendly but the entertainment system was a nightmare, the same movies both ways and not many choices. Whenever I moved my TV up or down it would go black. The screens are tiny. They didn't seem to notify me that snacks were coming and just passed me by. I will choose Air Canada next time.

On Dec 19 our flight from Phoenix was weather delayed for 2 hours, this resulted in missing our connection in Calgary to Comox. No seats available to Comox until Dec 28. By the time we landed in Calgary WJ had booked us to Kelowana that night, and to Victoria the next night. They covered us for all meals, hotel and taxis. We arrived home 30 hours late but they got us here. They made the best of a bad situation and I consider it excellent service.

Our flight from Las Vegas to Edmonton was delayed several hours. No explanation given to us. The seats were quite average/uncomfortable. The entertainment system at my seat didn't work for the entire flight. However, crew members were very nice. Not sure why the delay happens this often.

I was flying WJ144 from Fort Mac to Edmonton on a weekly basis. I chose this flight because it suited my schedule, but I can say that this flight has been anything but convenient. It has been late ever single time. I was told that this flight originates in Saskatoon and stops in Calgary and Edmonton before it gets to Fort Mac; and the delay increases at every stop. I would not recommend this flight to anyone.

Calgary to Cancun. Check in was quick. All staff we encountered on the ground and in the air were friendly and helpful. Plane took off a little late, but we landed in Cancun 5 min early. We didn't purchase any snacks on board, only water and ate complimentary cookies and Bits and Bites. Newly released movies were nice, but a guide as to which movie was playing on each channel would be nice. I think there were 4 movies in all.

Currently sitting at terminal 2 LAX, waiting to return to Vancouver on a flight that was supposed to leave at 7.30 but has been delayed to 9.15. This on top of the fact we were not only charged the extra baggage fee for second bag, but an additional $50 for oversize. That being our bike bags which are streamlined, sleek and weigh approximately 20 pounds each. Our flight last Tuesday morning from Vancouver was also delayed an hour and a half, but at least they didn't charge the oversize fee in addition to the second bag fee. The reason for the delay here as explained by the very unsympathetic Westjet supervisor is they are re-fitting the aircraft. Hard to understand why we should be paying for that with our time.

1.5 hour delay. The first story was weather delays. That didn't pass muster so then it was passenger delays, 20 passengers were delayed and wouldn't be able to get out of one of the departure locations for two days, so they held the flight, and there were head winds on another flight that day. Couldn't get their story straight. It all adds up to obfuscation and lack of reliability. As one passenger said, if you advertise a schedule you should do your very best to keep to it.

Flew to Costa Rica on a very competitively priced flight. Outbound from Toronto to Liberia was excellent with great service from cabin crew. Inbound was a different story in that, over the period of a flight lasting 5 hours + , there were no sandwiches available. Cabin crew still excellent but bitty snacks not good enough on this flight. Poor organisation.

Few things upset me with my recent flights on WestJet. Went to Dominican Republic and back. Onboard televisions offered only about 4 channels (movies) - regular channels didn't work at all. When leaving the Dominican I specifically asked for a window seat on the left side of the aircraft so as to be able to see the Turks and Caicos islands. Got a wall seat (no window) on the right side of the plane! Tried to check in online the day before and the airport (POP - Puerto Plata) will not come up on the drop-down window so you cannot check in online. This resulted in waiting lines when bus loads of people all arrive at the same time and it clearly overwhelms the counter staff who don't know their left from their right. Disappointed.

We flew from Victoria on Nov 10 returning 17th. Flight down was late, and ran out of food - overheard flight attendants complaining about lack of stores onboard. The 2.5 hour wait through immigration was outside of Westjet's control. Return flight was delayed, 4 sandwiches for the entire cabin, we were in row 10 and the last two bottles of white wine were gone on the first pass. The worst was the high cabin temperature. While the staff tried, the plane was not equipped properly.

20 Nov 2012. Connected from BA flight onto Westjet flight from Toronto to Winnipeg at 18.30. Although flight was delayed for 40 min we were informed about delay at all times by staff at the gate and flight deck explained reason for the delay and gave apologies for it. Cabin crew friendly, attentive and professional which was very pleasant to see. Legroom on board of the aircraft is very generous and seat comfortable. Will certainly fly with them again.

Flew from Halifax to the Philippines with my Partner and my 2 year old daughter. Flight from Halifax to Toronto was with WestJet under the umbrella of Korean Air Lines. Had a valid ticket for my daughter but WestJet did not allow her to take the flight from Halifax to Toronto, because she was 2 years old and needed a ticket with a seat. Korean Air did let us fly without problem from Toronto to the Philippines, because on the trip to Canada she was below two. We had a valid ticket for my daughter. Because WestJet took us off the flight in Halifax we have lost all of our connecting flights. Customer service is very bad. Flight attendants are very unprofessional as is the service at the counter. Will not fly again.

November 10/12, Victoria to Cancun. First time flying WestJet. Bare bones 6hr flight with 3hr line up at Cancun customs, too many WestJet flights arriving at the same time. Poor scheduling. Will think twice before flying again.

Flew from Victoria, BC, Canada, to Cancun and flew back two weeks later. Friendly service. On time, Plenty of luggage allowance. Food minimal and had to be paid for except a tiny snack. Drinks - two soft drinks free - 6 hr flight! Main complaint - long flight - two films only. (So 3 hrs no entertainment). Then, amazingly, same films on the way back. Flight was not cheap. Boasted of satellite TV, did not work in either direction and I suspect it never does. Disappointed to say the least.

This is not the same airline I flew years ago. The service is poor, the stewardess seem more interested in selling headsets and stale food then bring a coffee over, the bad jokes are also getting old, and the 1.5 hour late departure was the topper. When I asked why? I was told bad weather, but when we got on board the pilot told us it maintenance issue, can't ever get their lies straight. Will not fly with them anymore.

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