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WestJet customer review :  3 July 2012 by Karl Lundgren    (Canada)

Tried to change to an earlier flight but that requires a $50 per person fee, which makes no sense because the itinerary is identical and if there's space what difference does it make. There cost does not go up if we leave on the earlier flight. To make matters worse we were told that changing to the earlier flight would be free if our flight was showing as delayed. At the time it wasn't, so he couldn't do anything. Even though we have a 4 month old baby that we now had to keep happy in the airport for 5 hours. To top it all off, shortly following the earlier flights departure we learned that our flight would be delayed. My experiences with Westjet have always been nothing but positive, but this inconvenience that could have been easily avoided has erased all the positive experiences. This was an unnecessary attempt by them to squeeze extra money out of me.

WestJet customer review :  26 June 2012 by Dirk Repas    (Canada)

My partner and I recently flew to NYC. He on Air Canada, where they make you pay for all checked baggage, and I with Westjet. My checked bag was free. Westjet recently added a free cocktail to international flights. Toronto to New York is only 1 hour, so I enjoyed my drink quickly. Excellent flight there, but on the way back is what made the trip. I just missed my flight. The Staff at the gate, took care of everything courteously, and professionally. I expected to have to go back to the front desk and go through security again, but he took care of everything while I was able to watch Euro cup in the lounge! This is highly impressive, as it was a challenge for the staff as they are all new, Westjet only started flying out of NYC three weeks earlier. 1 hour later I was on a plane, watching the ground staff wave bye to the passengers on my plane!

WestJet customer review :  25 June 2012 by M Koristka    (Canada)

I have been travelling with Westjet for several years, and I have been very impressed. The crew is friendly, the inflight entertainment works 99% of the time (I have only have had one flight that the inflight entertainment was hit and miss, and it was only on my TV set) and I have never had a single delay. I find the seating adequate and the baggage and carry-on allowance is exemplary. They certainly live up to being a friendly and caring airline! Flight: YYC to YKF return.

WestJet customer review :  18 June 2012 by M Battista    (Canada)

Westjet to Cancun from Montreal and back. I had a good flight to our vacation destination but on the return flight from Cancun to Montreal it was a bit of a bumpy ride and I was feeling very sick. I was very well taken care of by the flight attendants onboard. especially Lindsay. She knew just what to do to help me feel better and I am very grateful to her.

WestJet customer review :  18 June 2012 by Paul Burling    (UK)

On time, clean and comfortable aircraft with a good amount of legroom, courteous and helpful staff. Good in-flight entertainment. Could not fault Westjet.

WestJet customer review :  15 June 2012 by M Gordon    (Canada)

YUL-YVR-YUL. The interiors of the 737-600 are beginning to show their age, and the inflight entertainment system barely adequate. They should upgrade to an on-demand system. Service was ok. Obviously for a no- frills domestic flight, one shouldn't expect too much. But it was embarrassing to witness a cabin crew who spoke no French on a flight out of Montreal. In terms of price, service, and convenience, I would certainly choose AC next time over WJ. They truly aren't the great deal or friendly carrier they make themselves out to be.

WestJet customer review :  13 June 2012 by M Kroeker    (Canada)

YWG-YYC-PVR return. Outbound flights on time, return from YYC was slightly delayed, comfortable seats although not as much recline as AC. Crew were all pleasant and cheerful. Food offerings could be improved, they ran out of almost everything half way down the aisle. IFE was also poor, few channels and PPV wasn't offered, TV's cut out as soon as we were out of US airspace. Baggage arrived in a timely manner. Overall good flights just some improvements need to be made.

WestJet customer review :  6 June 2012 by R Hall    (USA)

Flew from Toronto to Barbados. For the price I paid, I expected a complimentary meal on a 6 hour flight. Onboard entertainment was pointless as it was only on for 20% of the flight and the flight attendants are in serious need of some hospitality training - some of the rudest ones I've encountered in my 20 years of travelling. Will definitely not be flying with Westjet again, and wouldn't recommend it to anyone else either.

WestJet customer review :  30 May 2012 by Maureen Bell    (Canada)

I travelled May 29 from London, Ontario to Winnipeg. Our original flight was delayed due to mechanical trouble found just before take-off and there was a several hour wait until another aeroplane could be brought in from Toronto. The Captain on the original flight spoke to us all politely, calmly and explained the whole situation. We were deboarded, given food vouchers and kept up to date with announcements on the plane's status. Every one of the West Jet staff treated passengers courteously and let them know of changes to their flights promptly. Their attitude was reflected in the calmness of us passengers.

WestJet customer review :  16 May 2012 by Holly Kramer    (Canada)

Flew to Saskatoon via Calgary from Toronto and home again. Every single plane was freezing cold. Are they just trying to make you buy a blanket?

WestJet customer review :  9 May 2012 by Bobbi Leder    (Canada)

We were very impressed with WestJet staff when flying from Toronto to St. John's with our dog. They have a new system where they rip off the ticket once the dog is loaded and then a member of the crew hands you the ticket and you know that your dog is on board. It's a great system and I wish all airlines would do this. Staff very friendly, courteous and helpful. I missed the food cart the first time, the flight attendant was very nice and went out of her way to get me something even though we were close to landing. Their fees are very competitive and much cheaper when it comes to flying pets. They also don't charge extra for one way flights which is a nice perk. My only complaint was that the seats were big enough but they were leather and they did have TV programs available for free (movies cost money).

WestJet customer review :  2 May 2012 by R Graham    (Canada)

Value for money - depends on destination and competition! YVR to PSP. Westjet offers the only direct service (seasonal) between Vancouver and Palm Springs which is great; unfortunately, some return fares are greater than a flight to the UK! Flights into LAX (a similar distance) are much less costly, likely due to competition! Consequently, we fly into LAX and pick up a rental car for a 2 hour drive to PS. Hopefully Virgin (or other carriers) will start direct YVR-PSP flights in the not too distant future.

WestJet customer review :  30 April 2012 by Chris Neep    (Canada)

LAX to YVR. I travel this route regularly and have witnessed Westjet's standards and service decline. This flight was 2 hours late leaving LAX. No warning provided by ground staff at LAX. No apology or explanation by pilot once onboard. IFC bored. Aircraft dirty Westjet still continue to refer to passengers as 'guests' yet increasingly do not treat them as such. Air Canada product now is consistently superior.

WestJet customer review :  30 April 2012 by Lisa Berry    (Canada)

Having a flight completely cancelled one weekend due to mechanical problems with the plane and then the following weekend having the flight delayed because of mechanical problems that necessitated switching out not only the original plane scheduled but also the replacement aircraft after one leg of the journey severely reduced my confidence in the Westjet fleet. Service agents have also suffered a noticeable decline in the quality of service and attitude with which they deal with the passengers. All told - there are other airlines out there and I will be using them where possible.

WestJet customer review :  28 April 2012 by S Johnson    (Canada)

On a return flight from Honolulu to Calgary and paying for an exit row seat I was less then impressed to board the plane and see a 350lb plus gentleman in his seat and half of mine in the exit row. He couldn't walk and had to be assisted onto the plane in a wheelchair and off the same way. I always thought there was some sort of regulations regarding exit rows. I feel that I paid for my seat I should get it and someone that large should buy 2 seats and not be allowed in an exit row! We fly to Hawaii every year and I won't fly them again.

WestJet customer review :  13 April 2012 by K Yang    (Canada)

Flight from Vancouver to Calgary delayed a few times within a few hours due to mechanical problems. I was stranded in Vancouver for more than 6 hours before WestJet arranged an alternative plane to fly to Calgary. My original 4 pm departure from Vancouver turned out to be 10.33 pm, arriving in Calgary a few minutes to 1 am. Very disappointed, even though they gave us $10 food voucher.

WestJet customer review :  9 April 2012 by Sharon Milliken    (Canada)

I am 70 yrs old with poor balance due to a spinal cord injury. I pre-booked wheelchair assistance leaving YVR and arriving in Ottawa and for the return trip. At YVR the check-in attendant took my bag to the luggage depot for me, asked if I wanted to walk through security and to get a ride on the other side. On the return, my son brought my bag into the check-in, and he was asked to accompany me to the gate. I walked to the escalator and through security, the guard, seeing my cane and ability in walking, allowed me to go through the line. Once I got to the gate, a staff member had apparently been looking for me at check-in to help. He helped me in walking and carrying my purse onto the plane and ensured there would be a wheelchair at the plane in Vancouver. How does the lack of communication happen?

WestJet customer review :  3 April 2012 by Daniel Glesby    (Canada)

PHX-YVR-YWG. Westjet counter at PHX was busier than usual but didn't take more than 15 minutes to check- in. Got to the gate with 1 hour to spare, it was packed and despite lots of seats, seating was far and few between. Boarded on time, but delayed 30 minutes. Once airborne, as per the usual, the live TV malfunctioned, and only 3-4 stations worked. Inflight crew seemed friendly enough on both flights. I still prefer Westjet, but they are getting worse and more expensive each year.

WestJet customer review :  27 March 2012 by L Cross    (Canada)

On January 19, 2012 cabin crew informed us as we boarded the plane at Princess Juliana Airport in Saint Maarten, that they did not have enough fuel to return to Toronto and would land in Puerto Rico to refuel. This added over 2 hours to the 4 hour return trip. Naturally we missed our Toronto connection. There was no advance indication on the WestJet website, at the check-in counter or, in the airport about the extra stop.

WestJet customer review :  21 March 2012 by C Lohr    (Canada)

Flight from Palm Springs to Vancouver in what is apparently a new plane without any entertainment units installed and no food for sale? What on earth has happened to Westjet. I used to like flying with them, now they are more like Skyservice (which is definitely not a compliment).

WestJet customer review :  10 March 2012 by I Trotter    (Canada)

London to Las Vegas. Crew could not have been nicer, seats a little worn but seemed to have a bit more room than Delta and Canjet.

WestJet customer review :  7 March 2012 by H Gegory    (Canada)

We were returning from Cancun. On take off the plane had to abort take off, the captain advised we were going back to the terminal. 3 hours later the plane was able to leave. Our initial departure time was 6.20 pm now it was 9.30 pm. When finally in the air we were told that there was no food available for purchase. Overall a miserable experience.

WestJet customer review :  24 February 2012 by Aaron Guimond    (Canada)

Staff are great but the seats incredibly uncomfortable and 50% of the time there are problems with the inflight entertainment, when it does work they charge for movies that others offer for free. A 4 hour flight with no entertainment, packed into a plane like a sardine with overhead compartments stuffed to bursting and baggage under your feet is just not a pleasant way to travel. Pleasant and professional staff help make up for some of the discomfort. Bottom line: Low prices, uncomfortable flights, inflight entertainment hit and miss.

WestJet customer review :  21 February 2012 by C Darling    (Canada)

YVR-PHX-YVR. Both flights left punctually, flight and ground crews friendly and professional. Inflight service more than adequate, with a purchase-meal and beverage run after take-off, another drink and snack run after that, and then a final water run an hour before landing. Crews were cheerful on both flights, and had time for passengers.

WestJet customer review :  20 February 2012 by V Nelson    (Canada)

Westjet has become a no frills airlines. An almost 6 hour flight Vancouver to Lihue return on a new plane, they have not installed entertainment units. Unfortunately, the seat pocket provided more past passenger refuse than reading material. Not a pillow or blanket to use or rent on an overnight flight. Not everyone can sleep on a plane, so the TV is a valuable distraction. Staff members were friendly enough and there were announcements on which carousel our baggage could be claimed.