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	WestJet Customer review :  12 November 2012 by Barbara Cromack    (Canada)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Our vacation was hijacked by Hurricane Sandy so we couldn't believe it when, on our way back to the west coast, we ended up in a blizzard in Calgary. Our flight was delayed almost 5 hours. Instead of leaving at 9pm we finally left at 1.45 am. WestJet passed out food vouchers, water, information. They even turned down the lights in certain areas of the waiting room for people trying to sleep. Everyone was friendly and helpful. Once on the plane the captain came out and explained what was going on. Good going, WestJet!

	WestJet Customer review :  9 November 2012 by D Erickson    (Canada)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew from Kamloops to Calgary and then on to Ottawa and back. Staff were kind and helpful! Bought a cheese plate to snack on. Was offered plenty of beverages and snacks throughout the flight. Staff added some humour to their pre flight announcements and got the passengers to participate. Plane was clean, inflight entertainment was pretty good. I will definitely fly WestJet again!

	WestJet Customer review :  7 November 2012 by June Dinning    (Canada)
	Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Not the first time this has happened to me since I started flying Westjet to Hawaii. Due to depart at 10.05 on Thursday, Nov 1/12 to Honolulu. We arrived at Vancouver airport to find it had been delayed to 4.40pm. We were not prepared to go home so waited in the airport. Left Vancouver 8 hrs late. Arrived in Honolulu at approx 10.00pm and got to hotel at midnight. We missed half a day in Honolulu. I will not fly to Hawaii again on Westjet.

	WestJet Customer review :  3 November 2012 by K Lowe    (Canada)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	YVR-LAX-YVR. No problems with the ground crew and cabin crew, all were polite and efficient. Flights on time (early arrival in fact) and boarding was orderly and quick. Didn't use the IFE but not all of them worked. 737-700 really is quite cramped and I'm not certain how a bigger person would realistically be comfortable (or even fit in the seat in the first place), but mercifully the flight's a short one at 2.5 hours. Juice, pop, water and coffee served once with a small cookie and such. It was turbulence virtually all the way down to LAX once we passed Seattle, but that's not something quite within anyone's control I suppose. Overall good value for what is pretty much a short commuter flight.

	WestJet Customer review :  24 October 2012 by R Selva    (Canada)
	Rating : 1/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	I flew Westjet from Hamilton to Edmonton. The flight was ok, the crew were rude and not helpful! You should fly if you are desperate for a cheap price!

	WestJet Customer review :  19 October 2012 by Margaret Doyle    (Ireland)
	Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew Vancouver to Dublin via Chicago. We were issued with 2 boarding passes each by Westjet. However we were told we would have to collect our luggage at Chicago O' Hare as our flight to Dublin was with AA. We did this and were late for our connecting flight because of it. We could not locate any Westjet employees to help us at Chicago.

	WestJet Customer review :  9 October 2012 by D Wheeler    (Canada)
	Rating : 3/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Westjet, sorry is not as good as it used to be. Still enjoy the cabin service but not enjoying the "rules are rules" attitudes at the ticket counters. They are the same as any airline now looking for any chance to charge extra fees even when they could accommodate at no loss to themselves. Used to fly Westjet even if they were higher than other airlines but now because Westjet is just the same as any airline, I'll just fly the lowest price.

WestJet customer review :  24 September 2012 by H Robbie    (Canada)

Flew Westjet from Toronto, Canada to Santa Clara, Cuba on 09/15/2012, returning 09/22/2012. We have flown Westjet before, however, it was an inauguration flight and had received amazing service. Little did we know that the inauguration service does not apply to all flights, so we decided to go with Westjet Vacations. To be fair, their aircraft have the most leg room compared with the other Canadian charter airlines. The entertainment, consisting of Canadian TV channels was not working on both flights. I do understand that airlines want to save money on catering, however, all other charters, except Air Canada and Westjet, do offer hot meals on their flights. Westjet dares to give you the choice between a 100g snack pack, or 2 miniature cookies (do not dare asking to have them both). The only check flight attendants seem to do is to make sure seat belts are on. Moving forward, I will make sure, when booking a package, that the flight is with Air Transat, Canjet or Sunwing.

WestJet customer review :  13 September 2012 by S Cameron    (Canada)

I flew from Montreal to Toronto with Westjet on a KLM codeshare two days ago and when I arrived in Toronto although they announced it would only take 20 minutes for our baggage to be deposited on the carrousel for pick up it took over an hour thereby resulting in my missed connecting flight and had to stay the night in Toronto at a hotel. No one at the airport in Toronto could help me and one Westjet worker at the baggage area even told me I should have informed them that I had a tight connection and they would have sent them to Moncton (my final destination) with the next Westjet flight even though I was connecting with Air Canada. This was completely astonishing and untrue. When has it ever been ok for you to leave your bags and go on a flight with a different carrier and expect the other carrier to send your bags along. Anyway, all Westjet reps I spoke with at Pearson told me to call the 1-800 number on the website, which I did and I was told that 2 hours is not enough time for a connection with a domestic flight. Finally, I called back again and spoke to someone who offered me a $200 travel credit with them. So in all I had a terrible experience with customer service with Westjet who tried to pass things off to others and no one would accept responsibility for their mistakes.

WestJet customer review :  12 September 2012 by Karen Hari    (Canada)

I recently flew from Toronto to Moncton with my two small children. I unfortunately missed my flight by two minutes! It was my fault as we got lost in the airport and were not watching the time carefully. We were escorted to the service desk and the attendants were so nice to us. They saw how distraught I was because I thought I would have to pay for three additional flights, but instead they gave us at no charge three free flights for the next day. I will definitely fly with Westjet on future flights.

WestJet customer review :  4 September 2012 by Fred Andrews    (Canada)

LA to Calgary. Seating is cramped and no leg room for a 3 hour flight. In Calgary we had to claim our baggage after customs even though we were flying to Edmonton and recheck baggage. Out flight was delayed for over 35 minutes, should have departed Calgary at 10.30pm, didn't taxi down the runway until 11.05pm.

WestJet customer review :  29 August 2012 by Alastair Finch    (UK)

Flew YHZ-YYZ on KLM codeshare. Check-in ok but Westjet staff unable to give me boarding passes for entire journey, this caused me some problems in Toronto, however gate staff amusing. Plane slightly late but service good and avod fine, better than Air Canada.

WestJet customer review :  26 July 2012 by J Matthew    (Canada)

Toronto (YYZ) to New York (LGA) round trip. Flight was July 13th 2012. Friendly crew and flight attendants. Only entertainment is TV, no internet. $10 for Headphones is ridiculous and they charge for blankets etc. Enough leg room for the smaller than average person. Seats don't recline far at all, have to lean on the window side to take a nap; wake up with a sore neck, but its only 1 hour. New York (LGA) to Toronto (YYZ) return - flight on July 20th 2012. Because of traffic I missed my flight. I called WestJet, they said I could pay $200 to change my flight, I said no. Rushed back home to get my luggage and off to LaGuardia. I see on the board a flight for 7.50pm and its 7.45pm. I explained to her what happened then she begins typing for 5mins+. I managed to get on the flight, a seat in the back, but no problem. No smell, back was actually empty. Planes were clean and well maintained.

WestJet customer review :  20 July 2012 by William Field    (Canada)

I flew Westjet from PVR, Mexico to Comox, Canada. The flight was on time, comfortable and the service was wonderful. Their competitive fares on this international flight have me hooked as a new customer. The clincher was free first checked bag and the charge for our pet was half that of the competition.

WestJet customer review :  20 July 2012 by S Mullen    (Canada)

I flew from YEG to YVR and back. As usual, the crew was friendly and hospitable and overall, everything functioned efficiently. I agree that they do need to update their entertainment system and the seats aren't the most comfortable - which is why I choose not to fly with them on long-haul or international flights. I'll pay a few dollars extra for a little extra comfort. But, if I'm looking for an inexpensive option for a short-hop, then this is the airline for me. They've never lost my luggage, I was offered a $50 credit just because my bags were a little late coming off the carousel, was offered a full refund when another flight was cancelled, and was offered a free meal and another refund when another flight was delayed due to mechanical issues.

WestJet customer review :  5 July 2012 by R Gill    (Canada)

I like Westjet but unfortunately going to Vancouver and return to Toronto I could not get their online booking to work, so consequently my husband and I could not sit together on each flight. Other then that Westjet is lovely to travel on.