Home Page

 

Vueling Airlines Customer Reviews and Vueling Airlines Passenger Trip Reports



PAGE

1 2 3 4 5 6 7
Follow us on Facebook





Vueling Airlines customer review :  4 July 2011 by K Russell   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Vueling from Heathrow-La Coruna. The plane was brand new. Sandwich and snack menu (to buy) pretty good for an airline. Check in and departure smooth and punctual, landing a little early in both locations. Seats were comfortable, only complaint the lack of legroom. Booked Vueling flights through Iberia's website. This is an all- inclusive price compared to the extras which are added on at vueling.com.


Vueling Airlines customer review :  24 June 2011 by C Spencer   (France)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Been using Vueling regularly for Business out of Paris Orly and CDG to Rome and Seville - this over 4 yrs or so. Must be my 15th or 20th return flight yesterday. I have never been late - there are often ATC delays but the planes are always ready for departure on time. The crew members are always pleasant. I pay a few Euros extra for leg room in the emergency-exit located seats. For a low-cost airline they are better than their competitors.


Vueling Airlines customer review :  16 June 2011 by M Janse   (Netherlands)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Amsterdam-Barcelona-Ibiza-Amsterdam. Amsterdam-Barcelona uncomfortable seats, very cramped. Cabin crew barely speak any English, this was confusing during Flight Safety. Barcelona - Ibiza more uncomfortable seats. Crew did not speak any English, only Spanish. Ibiza-Amsterdam, cabin crew rude to passengers. Again they only spoke Spanish. We have had bad experiences with Vueling. Although the are a low cost airline, we paid EUR 745 because our trip was an emergency. When I can choose from more airlines for this kind of money I will not choose Vueling again.


VUELING AIRLINES customer review :  7 June 2011 by H Lightfoot   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I recently booked to fly with Vueling from Palma, Mallorca to Athens. I was emailed about a fortnight before the flight with an email telling me there was a change of schedule - I glanced at this, assumed it was just a slight time change, and carried on. When I arrived at the airport it turned out that it wasn't a "change of schedule" - they had cancelled the flight and booked us on to one the following day - much too late for me to make my friend's wedding. I was so upset and angry - surely the very least they should have done was to email with capital letters in bold type saying that our flight had been cancelled and offering to put us on another flight? Absolutely appalling customer service and communication.


VUELING AIRLINES customer review :  29 May 2011 by R Wieland   (Hong Kong)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Barcelona to Amsterdam early morning flight. Seat pitch it is ok if you are under 6 foot, friendly crew. English announcements professional and the buy on board drink prices no more expensive than the airport. You need to pay for luggage and selecting a seat but the website was easy to use and baggage drop quick.


VUELING AIRLINES customer review :  26 May 2011 by Rafael Cabrero   (USA)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Madrid to Barcelona return. The first thing is that the seats are too small - I am over 2 meters tall but there is cramped and there is Vueling Cramped. I'm an expert in folding myself into economy seats, but these are the smallest seats I've ever had the displeasure of flying in. My other major complaint is that they do not enforce their policies uniformly. My bag was oversized and while in Madrid they let me check it into the plane, the desk attendant in Barcelona charged me the €22 fee that is the rule.


VUELING AIRLINES customer review :  26 April 2011 by J Jaroszynski   (Spain)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Barcelona to Seville, awful seat pitch. Service and attention onboard was okay. The check-in agent was attentive and made no fuss of the fact that I didn't have my passport or Spanish ID card and accepted as proof of identity a UK photo Drivers Licence, debit card used for website purchase. The fuss came at the gate where two agents were reluctant to let me board claiming I needed (as a foreigner resident in Spain) my passport. I said at check-in their colleague said my personal documents were OK for a domestic flight. They stated he had made a mistake and should not have allowed me to check-in. A good scare but managed to "buy my way on board". Sent an e-mail a week ago to VY asking for clarification on this matter but have had no reply thus far.


VUELING AIRLINES customer review :  20 April 2011 by P Wrigley   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

What legroom. Should be illegal to have such cramped conditions. What made it worse was that it was booked via Iberia via BA and couldn't access the online check in to upgrade to seats with extra legroom. Rubbish travel and support from all airlines involved.


VUELING AIRLINES customer review :  1 April 2011 by Paul Van Alsten   (France)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CDG-ALC. Vueling offers good value for money, even though I booked three days before departure. Flight delayed by 1hr30min due to technical problem - many apologies from the friendly crew but English hardly understandable. Food and drinks for purchase - reasonable prices, average coffee. A320 modern and spotlessly clean. However major downside is the incredibly cramped seating - I have never experienced such a tight legroom.


VUELING AIRLINES customer review :  5 March 2011 by Tony Davies   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-SVQ-LHR, good fare of 164 euros return booked two days before, liked the ability to choose seats online with seat chart, chose seats out and back at a nominal fee, printed off boarding cards for both flights - an advantage travelling from LHR terminal 3. A320sformer Iberia aircraft, clean, good condition, seat pitch tight with 180 seats and it wasn't too uncomfortable for 2.5 hours. Good Spanish/English safety demo. The cabin crew interacted well, smiling and engaging with customers. Inflight snack menu at low cost prices eg sandwich and a beer for 7.5 euros, 2.5 euros for a soft drink. The service took a while on both flights to appear, about 30 mins, but a good selection of drinks and snacks available, and well presented. All announcements in Spanish and English which cabin and flight crew spoke well.


VUELING AIRLINES customer review :  14 February 2011 by C Tercalavres   (Belgium)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Brussels-Barcelona-Brussels. On time, clean cabin, friendly staff. Great value for money.


VUELING AIRLINES customer review :  1 February 2011 by Alexandre Valentin   (France)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Several flights during the last months between Paris Orly and Valencia. Quick check in at both airports. Less strict than other airlines with carry on luggage policy (no checks at check-in or boarding). All flights on time or in advance. Modern A320 with cramped legroom but reclining seats. Nice lounge music played during boarding and landing. Good magazine. You have to pay for food and drinks. Young, friendly and well groomed cabin crew. More expensive than Ryanair but better service and luggage policy and principal airports. Also better than Air Europa on the same route which is twice as expensive.


VUELING AIRLINES customer review :  31 January 2011 by P Coleman   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

London Heathrow - Bilbao return. The aircraft were clean and bright, and seating is comfortable. There was a great touch from the crew on the outbound flight, completing her final checks, as she passed down the aisle, she leaned over and turned on the reading light of anyone with a newspaper or book open before the cabin lights were dimmed for take off. The buy-on-board food offering is different and interesting, and not the most over-priced.


VUELING AIRLINES customer review :  28 January 2011 by Pavel Levshin   (Czech Republic)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Our ticket, which was bought 2 months in advance, was changed to another date. Nobody cares that this ticket is a part of big trip from Barcelona to Prague and then to Bern. Nobody cares that extra two days that we are forced to stay in Barcelona will bring additional expenses which we might not afford. We've sent 4 letters and called to the Customer Center but result was the same - we can refund your ticket or change. But they can't provide us services that we paid for. Once again - trip was planned 2 months ago and tickets were bought also 2 months ago. Now, 2 weeks before our flight, they change it and don't solve the problem just repeating the same phrase "refund or change".


VUELING AIRLINES customer review :  21 December 2010 by T Ma   (Belgium)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Brussels-Valencia. Fares below the other company but all the options that you choose have to be paid extra : if you choose your seat, if you pay by credit card, if you have luggage etc etc. It doesn't look cheap anymore. Moreover, I had to add a luggage to my reservation and this cannot be done online. I had to call the customer service - which charge you around 0.5 cents/min - and waited about 5 minutes without being helped. I used to be a fan of Vueling but not anymore.


VUELING AIRLINES customer review :  17 December 2010 by P Martinez   (Spain)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

They overbooked the flight by more than 30 passengers (Bilbao-Barcelona). No complaint on the quality of seats and service. However, I don't think it is a reliable airline if you want to be sure that you're flying the day you want. In my case, they cancelled a previous flight without notice and respositioned all passengers in our flight, leaving 30 of us at home.


VUELING AIRLINES customer review :  15 December 2010 by David Jones   (Spain)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MXP-BCN and BCN-ALC. Very impressed by this low cost airline. Seats comfortable and cabin crew professional. Leg room very tight but fares were low on the flights I took. Would fly them again.


VUELING AIRLINES customer review :  29 October 2010 by Patrick Wilcox   (Belgium)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Used twice from Brussels to Vigo, Spain. Flights on schedule, aircraft clean and cabin crew polite and efficient. No problem with check-in procedures and luggage handling.


VUELING AIRLINES customer review :  23 October 2010 by W Negron   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

A 30 minute delay on flight. Staff were friendly and helpful. Cost of flight was excellent. I followed their luggage weight requirements and did not have any problems and luggage was waiting for me on arrival.


VUELING AIRLINES customer review :  13 October 2010 by Lorna Chamberlain   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Malaga to Barcelona return. Outbound flight on time and what might be expected of a budget airline. We arrived at the airport for our return flight very early and noticed a much earlier flight to Malaga on the departures board. Asked for a change of flight and surprised to be offered a choice of seats, sent to a special check-in desk (because the flight was due to leave in 45 minutes), no additional charge and it was done with a smile.


VUELING AIRLINES customer review :  6 October 2010 by Inaki Blanco   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-Bilbao. Seats allocated at check-in. Inbound aircraft late and very late gate allocation in terminal 3 which was busy. Arrived at gate to find aircraft just on stand, however boarding commenced very quickly. First impressions of aircraft extremely poor. Over 25 aisle armrests broken and removed with temporary tape visible and the carpet was virtually non existent with chewing gum marks all over the place. Toilets had not been cleaned or restocked with paperware and one toilet at the rear had temporary repairs. A very poor impression and even though this is a low cost carrier the fares are not low on this route due to lack of competition. It is also in codeshare with Iberia and presents a poor image of this company too. Service was efficient and friendly to those that wanted to purchase items. Little information with regard to delay of inbound aircraft and announcements unclear and with little confidence in speaking English. Sadly the poor aircraft appearance detracted from a very average experience.


VUELING AIRLINES customer review :  29 September 2010 by A Brereton   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Recent trip Seville to Paris. On time. Clean plane. Friendly staff with good English. Excellent seats near emergency doors


VUELING AIRLINES customer review :  28 September 2010 by S Ofer   (Israel)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

If only I had read these comments before! I'm writing this comment from TLV waiting for my flight to Barcelona which should have departed at 0400 - it is 1040 and the board shows that the current time for departure is 1230 (hopefully). The official cause is a technical problem - week after another? Take my advice, go to another air line company!


VUELING AIRLINES customer review :  25 September 2010 by J Lonsdale   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

When the going gets tough, Vueling doesnt want to know. Flight was cancelled due to French Air traffic control strike - not the airlines fault. The total disinterest and rudeness of the check in staff when trying to get help is not. Was brushed off to call various numbers, all in Spain and all busy and all timed out. In the end no choice but to leave airport not knowing what was going on. A total lack of information, unwillingness to try and give any advice shows that as cheap airlines go, this one has scraped the bottom when it comes to customer care.


VUELING AIRLINES customer review :  19 September 2010 by D Tabori   (Israel)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Tel Aviv to Barcelona. We had a 16 hour delay because the plane broke down on it's way to us, and no other aircraft was put in. We should have landed in Barcelona early in the morning but landed after midnight. My son flew 5 days later and had 4 hours delay. Furthermore, his flight was filled with people from a previous flight (2 days before) which was cancelled altogether without them even notifying the passengers.


VUELING AIRLINES customer review :  15 September 2010 by G Iacono   (Italy)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

FCO-BCN Clean aircraft and kind crew: however seats not so comfortable. Price competitive but not cheap : 80 euros return, only 20 euros less than Iberia or Alitalia and with no baggage. Iberia was offering a 100 euros return ticket, with baggage allowed up to 15 kg, I suppose, and miles earned on Iberia Plus. Just to underline that it is not a low-cost price. Great ground staff in Barcelona.


VUELING AIRLINES customer review :  9 September 2010 by R Rodrigues   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR-La Coruna on 7 Sept 2010. Flight delayed because of french air traffic control strike - fair enough the airline cannot control this, but boarded onto the plane an hour late, the doors were then closed and we sat on board for over four hours before the plane actually departed. During this time and the flight - no drinks / food service was offered to passengers as they had apparently run out as the inbound flight had eaten / drunk all the provisions. Just to make the experience complete, we were then diverted to Santiago as Coruna airport had closed for the night and then had to get the coach back to La Coruna. What should be a 1.5 hour trip from LHR - turned out to be an epic nine hours.


VUELING AIRLINES customer review :  20 August 2010 by Ernesto Hernandez   (El Salvador)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Barcelona to Madrid, the flight was supposed to leave at 2045, and was delayed with no clear reason, and nobody gave all passangers a clear answer of what was happening. Finally the flight took off but at 0200 the next morning, and the only reason they gave was 'this is a low cost airline, what else can you expect'. The price was lower than other airlines but wasn't cheap.


VUELING AIRLINES customer review :  18 August 2010 by P Valenta   (Austria)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

BCN-MAD-BCN. The flight to Madrid was on time and nice. I also got a seat next to the window, because I questioned at the Check In. But the return flight was delayed and then we didn't know on which Gate the boarding starts FAs were rude to passengers!


VUELING AIRLINES customer review :  13 August 2010 by Nicolas Vitoux   (France)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

IBZ-CDG plane was dirty - carpet, seats, pockets was full of garbage! My seat was broken and the armrest was gone. The crew was young but not nice. I couldn't get a word during the announcements in English.


VUELING AIRLINES customer review :  9 August 2010 by P Herman   (Spain)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BCN-AMS return on A320. Overall happy with experience, although as others have noted this is a low-cost carrier so expectations should be kept low as per inflight service. Checked in online, no problems. Purchased extra-legroom seats, they were honoured and had loads of space, although it should be noted that these seats do not recline so you are also losing some comfort. The return flight was not full and some passengers moved to these seats for free, but then again its only 12 euros extra. Flight attendants were young, friendly and professional. Flight to Amsterdam left the gate more or less on time but spent 20 minutes taxing to the runway. Flight back left nearly an hour late due to incoming flight arriving late, in fairness they did an incredibly fast turnaround and they apologized for the inconvenience. Would not want to use them to connect to an intercontinental flight but for leisure travel will use again.


VUELING AIRLINES customer review :  5 August 2010 by D Fernandez   (Switzerland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Zürich to Santiago de Compostela and return. Nothing special, a usual flight as you would expect from a low cost airline. Fair price, good value for money. 30 minutes late on the return leg, due to air controller strike in France.


VUELING AIRLINES customer review :  27 July 2010 by R Smith   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BCN-ORY. Flight delayed 30 min leaving for Paris and an hour on my return to Barcelona. Seats offer little legroom for people over 6 ft, but I have this problem on most airlines. Staff at check-in nice and assigned exit row seat on my return trip to Barcelona. Staff on plane very nice, professional, and fluent in English. Do have to pay for drinks and snacks, which is expected on budget airline.


VUELING AIRLINES customer review :  22 July 2010 by A da Silva   (France)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Customer service is awful. Their website doesn't work for me to book online so I had to call customer service. Apparently only 1 person speaks English there and even so not well, which made the phone call I had to pay for even more expensive. I had to call to book because "their" site wasn't working. On top of paying for the phone call I had to pay 10€ to book over the phone! The rep gave me a 20€ voucher for the next booking, which I must make over the phone, putting me in the same situation again. Not worth the hassle. Trip was fine though plane had not been cleaned.


VUELING AIRLINES customer review :  16 July 2010 by T Walker   (South Africa)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Rome to Paris flight delayed for over 2 hours. And for at least 15 minutes the flight was removed (disappeared) from the departures board. No staff in airport to answer questions. Staff showed up after 2 hours, at a different gate and they were the most incompetent, least helpful of any I've ever encountered. They should be trained. Vueling makes EasyJet look like Singapore Airlines.



 


 
Earlier comments have been archived (ie. prior to the date of last comment above).



PAGE

1 2 3 4 5 6 7
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 



 

 



top

back to top



Vueling Airlines Reviews and Vueling Airlines Passenger Opinions about Vueling Airlines standards

| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

© 1999-2013  Copyright Skytrax