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TURKISH AIRLINES customer review :  4 December 2009 by J Lowey   (USA)

IST-JFK-IST B777. Food is very good, seats are ok, 2 hours delay both ways is also not a big deal. But as usual cabin crew is horrible. Not smiling at all, sometimes even rude.

TURKISH AIRLINES customer review :  4 December 2009 by Byron Scott   (USA)

ORD-IST and return in coach in November 2009 on A-340. I found the seats very comfortable. There was more legroom than I expected and the seats reclined in a way that didn't seem to shrink the available space. It was one of the most comfortable coach seats I've flown in, although the footrest didn't really work with the entertainment box. Food was pretty good, with nice-sized portions. Service generally indifferent - you'll have to go ask for water most of the time. Return flight departed about an hour late with little information about the reason, otherwise, no problems. TK seemed more organized at ORD than at IST. I would fly TK in coach again.

TURKISH AIRLINES customer review :  23 November 2009 by C Bougerol   (France)

CDG-IST-ADB return. Onboard service is great. Even in a short trip (IST-ADB) an inflight meal is served. Meals are tasty and look good. In economy, you can choose between two turkish meals. Crew pleasant and efficient but they don't speak english very well which can be a problem. Seating is comfortable with the new cabin and its leather seats. The old cabin is quite comfortable but looks old! On CDG-IST leg, both inbound and outbound flights were parked on a remote stand and this was quite uncomfortable, maybe IST needs an expansion so far! To conclude, flying with TK was a positive and good experience.

TURKISH AIRLINES customer review :  25 November 2009 by F Punzano   (UK)

LHR-IST-DEL and back in economy. The flight to Delhi was fine, just a couple of hours delay. But the way back to London was a nightmare. There was a thick fog covering Istanbul. Of course, this caused delays and problems, which Turkish Airlines nor Ataturk Airport managed to deal with. First, there was a big problem with information. The display panels were not showing real information, they told us just to trust in the speaker announcements, which could not be even heard around the airport. The annoying thing of having security checks before each gate became a big problem. In particular, we had to wait long hours and our gate changed four times. On top of that, the gates located in the ground level are not as nice as the ones in the upper level. There was only a poor cafeteria which was packed and with ridiculous prices. The transit desk was an experience you do not want to have, since it is less than useless. Even the manager of that desk dared to shut the door in front of a complaining crowed arguing that he was stressed. It was already 11 pm and most of us were stuck in that airport for more than 12 hours without getting any clear information of when the plane would depart. There were no water fountains available and we were not offer any meal or refreshment by THY. They were not in the mood of paying us a hotel. Therefore, after 13 hours waiting, we departed even though the weather conditions had not changed. LHR is closed after midnight and we were diverted to STN. There, the airline just disappeared, not offering any ground service to further complains. Even Stansted airport were surprised since they had to organize by themselves commuting options to Heathrow airport for those with connection flights. Finally, we had to wait 2.5 hours more for our luggage since it was flying in a later flight. Basically, with the rush they packed everybody flying to London in a couple of planes without checking if the luggage was properly assigned.

TURKISH AIRLINES customer review :  23 November 2009 by Stuart Holland   (UK)

LHR-IST-HKG then BKK-IST-LHR via Istanbul in economy. I was unsure whether to book with THY but the offer was good value and I have to say a pleasant surprise. All aircraft were clean A321s to and from LHR, B777 to Hong Kong and a rather older A340 IST. Good IFE on widebodies, food and amenity pack impressive and even though the cabin crew didn't smile that much they were professional and courteous offering water juice etc. Ataturk Airport was clean and modern inside.

TURKISH AIRLINES customer review :  19 November 2009 by Sam Meier   (Switzerland)

ZRH-IST-BKK - the service in terms of food and FA's surpassing European airlines I have flown. Hot meals of great quality on both legs - biggest let down was the longhaul flight to BKK in their A340 - try to avoid them if you fly Economy, the seat is narrow and an IFE Box under the front seat which makes it almost impossible to stretch legs. Won't fly THY again as long as they use those outdated planes.

TURKISH AIRLINES customer review :  18 November 2009 by Denis Vasilenko   (Russia)

LED-IST-BKK. Helpful and friendly stuff, great food, quality beverages, entertainment program even on 3-hour flight between LED and IST. They provide you menu in economy class!

TURKISH AIRLINES customer review :  15 November 2009 by Per Urban   (Sweden)

Turkish Airlines had terrific offers when we looked around for our holiday trip to Asia and we booked Business. IST to HKG in a 777 with very generous seat configuration and flat beds. On the way back in a A340 from BKK, the seats were less confortable but OK. Given the room offered I shouldn't complain about the money spent. But we didn't feel like stars. The service concept was strange. The idea was to take individual orders but the crew couldn't manage, and you had the impression they were just running back and forth with one item at a time, stressed and smileless, ruining the calm you expect in a premium class. You constantly had to ask for obvious things, like more wine or tea, sitting for ages with empty glasses. No separate boarding anywhere on the four flights. The lounge in IST pretty lacklustre.

TURKISH AIRLINES customer review :  10 November 2009 by I Williamson   (Saudi Arabia)

Another trip with Turkish Airlines that gives me mixed feelings: Bahrain-Istanbul-Helsinki. Turkish Airlines with 4 stars is a puzzle, when KLM has 3. The service tops Turkish Airlines - prices of KLM have been cheaper than Turkish Airlines on similar routes.

TURKISH AIRLINES customer review :  9 November 2009 by F O'Neill   (UK)

Really disappointing. LHR to IST to Singapore return with Turkish Airlines. 3 flights late out of 4. Aircraft were okay but cabin crew are pretty awful, some of them smile but they are a minority. Most are miserable and unhelpful. On the ground your guess is as good as mine as to which gate the flight is leaving from and when, we had a last minute dash when they changed a gate without any information.

TURKISH AIRLINES customer review :  8 November 2009 by Christoph Mayr   (Austria)

MUC-IST-BOM. Check in on both legs very long, but we (6 people) got the seats we asked for. Aircraft were clean and well maintained, food was good (except BOM-IST), some of the cabin crew seemed ignorant and unfriendly, others were friendly. Flights on fist leg on time, on the second leg every flight was one hour delayed.