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Turkish Airlines Passenger Reviews and Turkish Airlines Customer Trip Reports

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Turkish Airlines Customer review :  21 June 2014 by R Wade    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Dublin - Istanbul - Doha - Istanbul - Dublin. Business class seats are very uncomfortable with minimal recline, think BA Club Europe. Crew would rather be at home, no eye contact or smile. EN Route from IST-DOH, I was the only person in business class and had to ask the captain and 2 female flight attendants to lower their voice, they were literally shouting and laughing, it was a 00.35 departure so I wanted to sleep, they did not dim the lighting. On the return leg DOH-IST, I managed some sleep but was woken by the inflight chef snoring in the seat next to me. IST-DUB, I slept through the meal service, when I woke I tried to get some water but no one came from the bell, I went to the galley which was deserted. There were two flight attendants serving economy class, someone came from economy class after about 10 minutes to help me. There is no priority boarding for business class. Great lounge in Istanbul.



Turkish Airlines Customer review :  19 June 2014 by Graham Thompson    (South Africa)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew TK041 from Johannesburg to Istanbul on 12 June. The flight was full and as a result it was one of the most cramped flights I have experienced. Not for the faint hearted. The major issue is the A330's they use on the route are old and tired. The upholstery was worn through and coming apart from the seats. Very tacky for an airline striving to be one of the world's best. There was minimal leg room, in fact on sitting down, my legs were already jammed into the seat in front. I don't think I would fly with them again - will probably take the longer route via Dubai. Emirates' seats have far more leg room on the 777's. The service itself was great, it was just the planes that were awful!



Turkish Airlines Customer review :  17 June 2014 by Donald Spencer    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EDI-IST, 31st May. Very New 737-800 with latest IFE system. Very comfortable seats. Excellent economy class food. IST-ERC, 31st May. Old A321 Very cramped poor seats but short flight. 11th June, ERC-IST. Again old cramped A321. IST-EDI, Another very new 737-800, great seats, excellent food again. Cabin staff on all flights very good. All flights on time.



Turkish Airlines Customer review :  17 June 2014 by S Patrick    (Austria)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VIE-IST on A330. Flight was overbooked in Economy. Although seats in Business Class available, it was not possible to upgrade against miles or cash. Cabin chef extremely rude to ground staff and me. I am Elite (star alliance gold) member with the TK programme Miles and Smiles and we were seated in two cramped middle seats - this is how TK treats loyal customers. Worst experience for a long time. Inflight entertainment not updated since January.



Turkish Airlines Customer review :  14 June 2014 by S Boyce    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew TK18 Business Class from Toronto to Istanbul on May 6th, code share flight with Air Canada where the ticket was slightly less than through Turkish. Departed on-time. The flight crew were superb, attentive and bi- lingual. Great selection of Turkish newspapers including English-language editions. During the over-night flight my wife awoke: A flight crew member immediately came to her to see if there was anything she needed. Food was good as were the entertainment selections. The food and drinks were well presented, including “candlelight dinner high above the clouds.” The bathroom was kept clean through-out the flight, the fresh flowers inside and immediately outside were an unexpected touch. Only complaint was the lack of expedited customs upon arrival. Will fly with Turkish again, they certainly provided a high quality international flight.



Turkish Airlines Customer review :  13 June 2014 by G Dougherty    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently flew Istanbul to New York City in Business Class using United Air Miles. Very comfortable seats which allowed a potential good sleep. Food excellent though it took a long time to serve and we all were anxious to sleep, it was evening. There were two problems: the restroom was filthy from the beginning of the flight. Floor was sticky, trash overflowed the bins and was on the floor. When I told Flight Attendant, I don't believe she really understood. She told me to use the restroom in Business Class but this was in Business Class. Second problem was it seemed families with young children (infants and toddlers) were invited to use Business Class as a free upgrade. This was nice for them but having two screaming youngsters for several hours was hard on the rest of the passengers. Turkish Air has a great reputation so this was a disappointing flight. Check the bathroom!



Turkish Airlines Customer review :  11 June 2014 by Michael Filnhals    (Austria)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VIE-IST-TLV-IST-HAM: Outbound flight from VIE to IST with A 330-200. Much legroom, excellent food, freshly squeezed juices and very tasty hot meal. Flight attendants were smiling and friendly and did a great job to complete a full service within 2hrs 45 min. Flight left on time, arrived on time in IST. Smooth check-in and boarding in Vienna. Transfer at IST airport very easy. Plenty of shops and restaurants, the only downside is, that there was no airbridge available for the next flight to TLV. No seats available at the departure gate and very cramped. Flight from IST to TLV was excellent. Brand new A321 with personal TV on each seat. Again FA's very friendly and they served a hot meal in the middle of the night (flight was 1 hour 40 min). Return flight from TLV to IST again a very new plane, flight left punctual at Ben Gurion airport, FA's smiling and friendly all the time. Again a smooth transfer at IST, connection to HAM. Older aircraft from IST to HAM but enough legroom even in Y- class. I have no doubt to recommend this airline. Especially the catering and the onboard meals are fresh and tasty from Turkish Do&CO. Turkish is much better than most of the European airlines. Will choose them again.



Turkish Airlines Customer review :  11 June 2014 by M Jacobson    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We recently flew from Chicago to Istanbul to Tel Aviv. The experience was very positive, but where Turkish Airlines really stood out was in providing gluten free meals. They were of excellent quality, and out of four major meals there were no repeats. Really beat the standard white rice and dry white chicken most airlines serve every time. It helped make a long trip easier.



Turkish Airlines Customer review :  11 June 2014 by Enrique Simeone    (Belgium)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-IST-BRU, 1 class, both legs Boeing 737-800 great C configuration. Good efficient check in and SN lounge, not as good as BA which was the usual lounge in BRU. Boarding a mess, but once on board, rather good service, comfort and tranquility, Two remarks on board though, menus are getting very boring if you fly TK often as I do, on European routes and bathrooms are used by everybody and FA do nothing to stop it! Third remark is BRU boarding which is always a mess! Arriving in ST when C pax a bliss, due to the fast track on arrivals. Will recommend and use them again already book the next 3 trips!



Turkish Airlines Customer review :  9 June 2014 by Karen Adamthwaite    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Rome to Istanbul business class, staff, food and aircraft were excellent, no complaints on this 3.5 hour flight. We then had a two hour wait for our flight to Hong Kong in premium economy on Turkish Airlines. Again everything was excellent. Only thing I could say they should get their boarding process more efficient. Everyone was seated near the boarding counter (flight full or nearly full), we had been sitting there for an hour, a person came in and told everyone to move, we thought the gate had changed. No. We were moved outside the door past another counter and then had to line up, show our boarding pass which part was torn off and then had to sit back where we were originally. Sat there for an hour. After all passengers were seated back where they were the staff member then proceeded to zap all the boarding passes, it seemed like 6 times. Why, I don't know, that is usually done in one process. We then lined up in lines marked A B C D and then flew to HKG. Great flight service and nice clean planes.



Turkish Airlines Customer review :  9 June 2014 by Binu John    (India)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Delhi to Istanbul was terrible. Old flight with bad quality of seats. The entertainment system was not working for the whole flight. Asked for water as it was peak summer and did not come until the beverages started. The crew were curt. Flight from Istanbul to Sweden was better quality but again food was pathetic. Sweden to Istanbul food was bearable. Istanbul to Delhi - again entertainment was not working. Never again will I take this flight. Thankfully there was 1-2 crew members who were a bit courteous else would have given a single star on each parameter.



Turkish Airlines Customer review :  6 June 2014 by K Hall    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Critical flaw - staff do absolutely nothing to enable best possible chance to make connecting flights. TK feeder flight late leaving Antalya, late arriving IST, bus 10 minutes around tarmac as no airbridge! No staff waiting to expedite transfers. I am a regular traveller and always every attempt is made to enable connections. It's basic. TK international flight also delayed so not leaving for one hour - staff just tore up my boarding pass rather than even attempting to get me on board! The implication was significant.



Turkish Airlines Customer review :  6 June 2014 by C Pourrat    (Saudi Arabia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I've flown with Turkish 4 times since Jan 2014. This weekend (29 May to 1st June) I flew with them again, from Riyadh to Geneva and return. First flight Wednesday night was crowded but boarding went well and was relatively quick. Onboard, the plane was not clean, the supposedly red seats were much more black, the carpet was dirty and entertainment system outdated. Flight attendants were rude. The food as usual was quite good. Landing at IST was ok. Airport is not the nicest but not bad. Nevertheless, I still do not understand why you have again to go for a full security check while in transit. Then we boarded for GVA, starting with a bus ride, crossing the taxiway and queuing. The plane was again outdated and not clean at all. Again flight attendants were not smiling and the entertainment system did not exist. Yesterday I did the same trip back, same conditions, same services, same outdated planes.



Turkish Airlines Customer review :  5 June 2014 by Simeone Enrique    (Belgium)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-IST, C class, Airbus 330. Good check in and sn lunch. Very busy day at Zaventem full everywhere, sn class leaves much to be desired. Boarding messy but once on board all went very smoothly. Food not that great, hardly changed the menu and flew them at least 6 legs just this year. Passport control for C class pax a dream and good delivery of bags. All in all good will use them this coming weekend again.



Turkish Airlines Customer review :  5 June 2014 by V Anderson    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOS-IST-BOS. The flight was fine but ground crew in both Boston and IST were uncommunicative, unhelpful, and more involved in talking with each other than in helping passengers. 4 hour delay leaving BOS, with promises to update "in 15 minutes", no further info for an hour. Nasty little sandwiches provided around 2am, but not enough bottles of water to go around. I travel a lot and I've never seen such an unprofessional ground crew. Boarding in IST chaotic. No announcements, no signs. Constant "security checks," but no computers used, so no real verification of identity info. Wanding being done incorrectly. Security staff asking passengers detailed questions about the reasons for going to the US, where they were residing, etc., as if they were US Immigration - but nothing going into computers to be transmitted to US authorities.



Turkish Airlines Customer review :  5 June 2014 by A Arriens    (The Netherlands)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-IST-AMS, Business Class. Their Lounge at AMS has been reduced by 50%, which can get uncomfortable during the busy hours. Food and beverages are scarce. But it's a clean friendly environment! A340-300 to IST, just a few business class passengers. The seats are worn but not worn-out. I preferred a low calorie meal which turned out to be fish. The meal itself was good, enough. We landed on time. My flight outbound from IST is always late, no matter the weather. Late boarding, late departure. My plane was already there! Service on-board was good. Business load [sold seats] was high. The best part of the trip is the CIP lounge!



Turkish Airlines Customer review :  27 May 2014 by Steve Ralph    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-IST-CPT return. Great value flight. Check in at LGW easy and quick and very pleasant staff member. Simple flight to IST and a 6.5 hour wait with little to do. Recommend Cafe Nero for a really good cup of tea while you wait. Flight to Cape Town was reasonably pleasant but staff were a little sniffy especially the females. Food was fair but nothing special. Inflight entertainment was awful. Provided headphones were of the earbud type, really uncomfortable and wouldn't stay in the ears. Sound quality was horrible. Return leg was an unsuitable for long haul plane which was full after it stopped in Joburg. The meal on take off was delicious. The staff on the return leg were one of the most hard working I have encountered making up for the poor plane. However the breakfast was served cold and was uneatable. Same meal was served on the IST-LGW leg and we declined it. Security check at IST on the return leg was horrible. One South African woman bleeped while going through the gate and was the subject of what I consider rough and unnecessary treatment. Would consider flying again but only if the price was right.



Turkish Airlines Customer review :  25 May 2014 by Anders Pedersen    (Denmark)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BUD-IST-YYZ-IST-BUD. BUD Ground services are horrible, confusing, and mean spirited towards the passenger. The inflight hard- ware experience is very good (seat, toilets, aircraft, IFE, etc.) but the human resources are like a lottery of low probabilities of meeting a winner or just someone to recall after a week…BUD-IST-BUD sectors on A319 and B737, respectively. Only 2 rows assigned for business class and the seats were economy seats. However, with only two passengers for the 12 seats available, space was more than enough, and one could lay down stretched out by lifting armrests. As for B737 there were old but true business class seats in a 2x2 configurations in 3 rows). Flights on time. Excellent service on board. Champagne at take-off. Special meal ordered almost a year in advance was given. Three more hot meals were presented and given by FA who were proud of their many options. Thus I had cold seafood platter as starter, hot salmon as 1st maincourse and as 2nd main course: kofta, 3rd main course: pasta and 4th rice with giant prawns. Cheese platter of high quality. Good advice on wines. IST-YYZ-IST on Boeing 777-300. Perfect hardware (inclusive WiFi) and excellent food. However, the staff (FAs) has a lot to improve on - Language, Socializing, Read and understand passengers minds and needs. They need to avoid speaking Turkish to "all" passengers, and could recruit a bulk of international staff to beef up Spanish, Chinese, Vietnamese, Thai, French, Arab, and …English. The timing of service inputs need improvement. Sense of FA-humour is nil FA's avoidance of passengers is felt -– one could sit on the entire flight without being offered more than 10% of what are available.



Turkish Airlines Customer review :  22 May 2014 by Ron Greenberg    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TLV-IST-YYZ on B777-300. Staff were friendly and helpful for the most part. Great In flight entertainment with large personal touchscreens, USB and AC ports. Free Wi-Fi offered. Seats were fairly comfortable and planes in great condition. Ordered a vegan meal (VGML) and got a vegan hot meal with dairy salads, deserts, and butter - however, staff were helpful and replaced salad and desert with vegan ones. Food quality was good but nothing to rave about. Fresh squeezed juice, pop, and alcoholic beverages were offered. Overall satisfied and would fly again. Great value for only $850USD round-trip.



Turkish Airlines Customer review :  12 May 2014 by J Curtain    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Istanbul - Singapore, very enjoyable flight. The service was courteous and I was impressed with the help they provided to a young mother with their child. The food was excellent and the IFE had a good selection of music and movies. An excellent way to travel to Europe.



Turkish Airlines Customer review :  12 May 2014 by J Curtain    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Gatwick to Istanbul Sabiha Gokcen. A comfortable flight, meal was acceptable. The service was courteous if not particularly friendly. IFE left a lot to be desired, very limited selection of music. The only non Turkish Selection was classical.



Turkish Airlines Customer review :  12 May 2014 by D Dillard    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

While planning a trip to Istanbul, we decided on Turkish Airlines, mainly due to low fares out of Houston. We booked economy and were a little concerned due to some negative reviews but we have no regrets but do have a few observations. Check in at Houston was fine, we decided to upgrade to comfort class at check in, there was no offer or signs, we just asked. It cost us $350 each for one way but we are glad we did it. Roomy seats, nice amenities and good food in comfort class. The in flight entertainment was not so great, mostly older movies but we slept just fine. We had concerns about the temperature in flight and yes, it was too warm. On our return from IST, the check in was chaotic at best. Flight was fine, food and amenities were about the same as comfort class so we are glad we did not pay to upgrade. Overall, we would not hesitate to fly THY again.



Turkish Airlines Customer review :  9 May 2014 by D Menn    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This was the first time I've flown Turkish airlines so I wasn't sure what to expect. The flight from Houston to Istanbul was great and flight attendants were fantastic. But, the flight from Istanbul to Houston was bizarre. I had to show my ticket stub 4 times to prove I was in the correct area (not just me, everyone had to show their ticket stub) and they placed stickers on unoccupied seats so they could tell if someone changed seats. Turkish Airlines apparently has a weird policy of not letting customers upgrade to premium seating when seats are available. They spend way too much time monitoring the empty seats. They really made my trip feel cheap and uncomfortable.



Turkish Airlines Customer review :  7 May 2014 by A Talley    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I read so many bad reviews of Turkish, I was a bit sceptical when I boarded. The flights we took were round trip from Houston to Istanbul. I was pleasantly surprised by the entire experience. The plane was comfortable with adequate legroom in economy. Very good inflight entertainment system. Food was excellent. We especially liked that snacks/drinks during the mid-flight time (after first meal and before second) were all self service. Very convenient. My only complaint would be the lavatory got messy fast and never really felt clean. Flight out of Houston was one hour late, out of Istanbul was right on time.



Turkish Airlines Customer review :  4 May 2014 by J Smith    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Washington Dulles to Istanbul, Business Class. I was re-routed from a cancelled flight onto this one, and what a nice surprise it turned out to be. The flight arrived on time, and the cabin crew were very polite. The service was excellent, with on demand entertainment, comfortable reclining seats to sleep in, and a complimentary meal service. This was not at all like flying with the USA's airlines, where the staff are usually brusque and rude and the service generally terrible. I very much recommend Turkish Airlines for long haul business class.



Turkish Airlines Customer review :  4 May 2014 by T Foran    (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IST-YYZ. Pretty much a good experience except that the overhead luggage storage was completely stuffed full as we boarded the aircraft. This created tension and stress as we did not want to store our belongings way down the aisle. We discovered that it was in fact the cabin crew that had plugged the overheads with their personal luggage and not even the crew from our cabin. I have flown with Turkish many times and I wish they would understand that little things like this do matter very much to the traveller.



Turkish Airlines Customer review :  2 May 2014 by E Kimani    (Kenya)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

19th April, Nairobi to Istanbul. The cabin crew responded well and were kind, I was also comforted by the Boeing sky interior in the Boeing 737-800. We took of on time and landed 15 minutes early. Return flight on 29th April was a bit hectic, after we missed our return flight to Nairobi, Turkish Airlines offered to help us and after clearing with them, the main problem was our bags. They told us that our bags would be transferred from the lost and found desk directly to the aircraft. Would recommend.





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