TAP PORTUGAL   Customer Reviews and Passenger Trip Reports

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TAP PORTUGAL customer review :  10 March 2010 by J Tung (Czech Republic)

Prague to Budapest return in Economy class. Chose to fly TAP between those two cities due to low price. Once a week the flight between Lisbon and Budapest calls at Prague for a stop over and pick up passengers. Arrived at the airport early since on line check in is not available at both Prague and Budapest. Check in at Prague was relatively fast, but I am so used to online or self check in so the 10 minutes wait seemed very long. Service on the ground varies – some passengers given options for seat but some weren’t. Went to the gate area 1 hour before departure and the gate was open. Passengers can choose to wander around the airport or get onboard. No crowd at all at the gate which was really good. Onboard was greeted by friendly crew. A320 was very dirty. The seats in the economy are probably the smallest I have seen – leg room is even worse than those on easyjet or other airlines. No service was offered but if you need some coffee they would be happy to serve you. Return on A319. Check in at Budapest very slow due to a group and their luggage. Same boarding procedure as inbound journey. Again the tiny seat really put me off.

TAP PORTUGAL customer review :  7 March 2010 by J Schwind (Switzerland)

ZRH-LIS one-way. Check-in at Zurich a bit chaotic, as etix did not work on the kiosk. Check-in at desk worked, as staff checked us in without taking care of the etix. Flight left on time. Due to weather flight very bumpy and arrival about 45 mins late. During flight a small snack and one round of drinks were served. Crew then disappeared for the entire flight. After arrival were bussed throughout the whole airport. Luggage arrived about 40 minutes later.

TAP PORTUGAL customer review :  6 March 2010 by Philipp Gruebler (Switzerland)

I often fly from Zurich to Belo Horizonte with TAP. Some people there are very helpful but the organisation is miserable - on our last flight they did not transfer our baggage in time and we had to wait 50 hrs in Brasil for our luggage. When it arrived damaged (one expensive bag from my wife was missing), I requested refund for the cheap clothes we had to buy in the meantime and for the stolen property. So far I have not received a word from TAP, not even a confirmation that they received our letter. On another instance, TAP refused the original booked transfer flight from Lisbon to Zurich, although there were 2 or 3 flights taking off in Lisbon for Zurich my wife needed to wait the whole day in Lisbon with a lousy lunch voucher. In the future I will try another route with other airlines.

TAP PORTUGAL customer review :  22 February 2010 by J Carvalho (Portugal)

LIS-EWR-LIS. First leg on Business. Service good and efficient, but on return flight no drinks offered regularly. Food quite good, but they should offer option of cheese free sandwiches. My big complaint goes to Miles & More. They have different rules for airlines within the Star Alliance group, and treat TAP as 2nd cousin - upgrades were either too difficult or impossible at all.

TAP PORTUGAL customer review :  22 February 2010 by F Ganich (Denmark)

LIS-CPH Y class. Fast and efficient check-in in Lisbon, the same goes for boarding. The service level on board was good, friendly and relaxed staff. Good meal and quality wine. Several runs of soft drinks during this 4 hr flight. The big letdown was CPH airport waiting times with the luggage - this time 55 minutes! They could provide newspapers on a medium haul service and not be so complicated about crediting the miles for members of associated FT programmes other than their own.

TAP PORTUGAL customer review :  6 February 2010 by Alexander Huehmer (Austria)

LHR-LIS-GRU return, short haul flights on A319/20 with old interiors and worn out seats but service good on both legs. LIS-GRU on aging A340 with somewhat strange looking C seats but the kind of cocoon-shape turned out to be comfortable. I found the crew friendly and attentive but their lack of English makes them look less friendly, IFE a joke although the earphones were better than the ones offered by other Star Alliance airlines. Food ok and wines delicious; return to LIS on a new A330 with up to date AVOD and LH alike seats, did not try the food and decided to sleep for more or less the entire flight.

TAP PORTUGAL customer review :  26 January 2010 by Michael Andersen-Andrade (USA)

London Gatwick to Lisbon. Check-in fast and efficient. Boarding quick as flight was only half full. The crew was friendly. A complimentary hot sandwich and choice of beverages were served on this two-hour flight. In-flight programming provided on overhead screens, but without audio as headphones not provided. The flight landed on time, but there was an almost forty minute delay for the luggage to arrive which marred an otherwise good travel experience. Overall this was a good flight and an excellent value for the low fare I paid.

TAP PORTUGAL customer review :  13 January 2010 by O de Jong (Netherlands)

AMS-LIS-CCS return Tap Executive. Our experience was very good and great value for money. The short haul flights to and from Lisboa offer the same quality as Lufthansa, KLMor Air France. Lunch was very good. The flight from and to Caracas lived up to standard as well. The seats are angled lie lfat seats. Food okay, not bad but not as good as Lufthansa. Service was excellent delivered with a smile. If you are looking for value for money than this is an airline you certainly may want to look into.

TAP PORTUGAL customer review :  7 January 2010 by A Pita (Portugal)

Lisboa/S.Paulo return Executive class and my experience was similar to that of E Sadak. This was my first time travelling on a long-range business class flight with TAP and I was not impressed with the service at all! I have to admit the food and wines were good but the crew attitude and service is terrible. Menu showed canapes served with bar service - on both flights they were not offered. -Menus, amenity kit and hot towel handed to you without a smile or a single word. They just come with the meals and drinks and hardly look at you and speak the bare minimum! I thought I was being unlucky with the crew LIS/GRU - but the return flight from Sao Paulo was exactly the same frosty service - unbelievable.

TAP PORTUGAL customer review :  3 January 2010 by Jan Nilsen (Norway)

Oslo to Rio via Lisbon return. Pleased with the service from Oslo to Lisbon, bit disappointed from Lisbon to Rio, the service and quality not the same, but ok compared to KLM/AirFrance. A320 and A330 clean, staff was friendly but they can improve serving water, coffee, etc. TAP need to recognize Start Alliance Gold Members, they still prioritize their own Victoria program.

TAP PORTUGAL customer review :  26 December 2009 by M Schneider (Belgium)

Lisbon to Brussels. New and clean A320 aircraft. Inflight service consisted of a warm sandwich, cake, drinks and coffee. Cabin crew was polite. In all, a nice experience and an adequate product for 2h30m flight.

TAP PORTUGAL customer review :  17 December 2009 by J Silva (Portugal)

Porto-Rome-Porto. The flights were operated by Portugalia Airlines which is now part of TAP. Both flights on time, legroom in the Fokker aircraft was great, especially compared to the A319 for example. The seats were leather and comfortable for 2h40 min flight. The service was OK. You got a warm sandwich and a piece of cake, and two rounds of drinks . The flight attendants were efficient and most of them actually smiled when serving. Newspapers were available too. When leaving the plane FAs thanked us, smiled and wished us a nice stay. So, on the whole a good experience, considering they're a 3 star airline. The price just under 160 Euros is very competitive too, especially as it is direct and non-stop.

TAP PORTUGAL customer review :  23 November 2009 by Ekrem Sadak (Portugal)

Lisbon-Rio de Janeiro-Lisbon Business Class. Waiting hall overcrowded (gate 19),boarding separate but just to end up downstairs again at the same place with all the others waiting for the bus? Than 2 separate buses arrive. Tourist class leaves first, business class had to wait 25 min in the bus. Onboard, no video on demand, (equipment damaged anyway), quality of entertainment subreal. Food excellent. After serving, during the 9h flight no staff around and just seemed to disappear. Also no possibility to have a snack or drink. Only after disturbing the crew (which caused some strange looks) asking for a coke I got it finally served since they didn't respond to the call signal either. Return flight, entertainment system again damaged, no video on demand. Overall, its just a better tourist class. The difference is the food and baggage handling plus the seat. Entertainment system is the same as economy. This is not my first Business class experience with TAP, but now its finished.

TAP PORTUGAL customer review :  15 November 2009 by M Heather (UK)

LHR-LIS-LHR return. Excellent flights on A320 and A319 in economy class. Both flights right on time, cabin crew good, leg room fine (in rows 6 and 7, both of which seem to have extra leg room as they are within the flexibly assigned business class zone). Checked in online both ways; from the UK you are redirected to the Lufthansa site, which is a bit clunky. But from Lisbon the TAP website was very easy to use. Onboard, the food isn't much to write home about, but an edible hot sandwich and muffin were provided both ways, together with (free) alcoholic drinks. So, much better than BA on the same route. On the way back, from wheels on the tarmac to leaving Heathrow Terminal 1 took 20 minutes, including retrieving checked-in baggage.

TAP PORTUGAL customer review :  8 November 2009 by D Le Roux (South Africa)

GRU-LIS-FRA return. GRU-LIS a new A330-200 with new business class that are comfortable even though they are not lie-flat. Flight attendants friendly, excellent selection of meals, desserts and wines. All fights were full and arrived on time. Transiting in Lisbon is fast. LIS-FRA on a clean A320-200. Spacious seats in business class, but a bit old. Business class lounge in Lisbon is excellent and worth a visit.

TAP PORTUGAL customer review :  4 November 2009 by L Walker (UK)

Gatwick to Porto and on to Funchal. On our return we came direct to Gatwick. We were very happy and great value. The staff were friendly, seats old fashioned but more room than other budget airlines and comfortable. All flights on time. We caught our connection with no problems at all and baggage arrived safely. I would recommend that you arrive early to check in as they allocate seats on arrival and you risk being seated separately if you are late. I would not rely on the food for your meal, it's nice that it's provided but is just a rather sad meat roll with Portuguese cake.

TAP PORTUGAL customer review :  26 October 2009 by Janet Filmer (UK)

We arrived at the TAP check in desk on 15th Oct to fly Business Class to Funchal. A female clerk shouted, passports several times before snatching them and almost throwing them back at us. She then commanded us to put our bags onto the conveyor, saying, hurry up hurry up. When l asked if she had a problem as she was so rude and miserable she replied, do you think I am a performing monkey then?

TAP PORTUGAL customer review :  24 October 2009 by C Johnson (UK)

Gatwick to Funchal return. Separate check in for executive class and priority security and boarding. Priority security screening not particularly well signposted in Funchal but its via the green lane. Seat pitch and comfort of seats fine both ways. No choice of menu on outward leg. Food quality average. On return journey 3 choices of entree and extensive wine/drinks. Food delicious. Cabin staff friendly and helpful.