TAP Air Portugal  Customer Reviews and TAP Portugal Passenger Trip Reports   TAP Portugal   221 reviews an official 3-Star Airline   Add your TAP Air Portugal Review   TAP Air Portugal detailed 3-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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TAP PORTUGAL customer review :  4 September 2010 by Nuno Pereira (Portugal)

LIS-ZAG-LIS. LIS-ZAG on time, IFE with and flight plana good hot meal, nice crew. ZAG-LIS one hour delayed, nice hot meal, IFE similar. A nice experience fly with TAP.

TAP PORTUGAL customer review :  31 August 2010 by S Steggles (UK)

LGW-FNC–LGW. The plane on the way to Funchal was an hour late, and as with most reviews here, no explanation, except late arrival written on the departures board. No PTVs, just a main screen black and white silent film from 1921. Food was absolutely tasteless, drinks served during the flight and water refilled frequently, staff were pleasant. On the return journey, an hour’s delay - again no explanation. The boarding system at Funchal meant that even though we were near the front of the queue we managed to get on with 5 minutes to spare. This time we were told before boarding that the flight was running with one less cabin crew member. Packed lunch, another tasteless roll, tiny cake and 330ml bottle of water, for a 3 hour flight. The only time I saw a flight attendant was when I went to the toilet, they were in the crew area eating a hot meal. Considering I did not pay low-cost airline prices, I was appalled. Seats are reasonably comfortable and a good range of leg room. Give it a miss - Easyjet fly to Funchal for a fraction of the cost.

TAP PORTUGAL customer review :  29 August 2010 by J Heads (Portugal)

LIS-MAD Business Class flight delayed for 1 hour. Executive lounge in Lisbon is good, with a good variety of food. There was no priority boarding. Never saw a business class where the middle seat is actually sold. It was like being in economy. The food was average. The staff was professional. Almost missed my connection in Madrid. A little disappointing experience. MAD-LIS Business Class flight delayed 2 hours and 20 minutes, due to late arrival of the aircraft and runway restrictions. The check-in staff was friendly. On the plane, the Business class section was empty with only four seats taken. Cabin crew very professional and nice.

TAP PORTUGAL customer review :  19 August 2010 by Roland Buecheler (Switzerland)

LIS-ZRH. Flight delayed by 45 minutes. No explanation given, neither on the ground nor in the air. Worst business class food ever received on any airline, which consisted of a bread dumpling with asparagus, soggy fruit creme tartlet of unidentifiable contents and taste and a few grapes and melon slices. That was it. One female flight attendant was up and down the aisle while the others including economy flight attendants all chatted in the galley. Again had to ask for drinks to be served. The cabin crew was joined by the captain with the first officer being left on his own on the flight deck during a flight in high-density airspace. Arrived late in Zurich, missing my onward train connection. Will not fly them again.

TAP PORTUGAL customer review :  19 August 2010 by Roland Buecheler (Switzerland)

LIS-GRU. Arrived from Zurich by another Star Alliance airline. Enjoyed Lisbon's executive lounge with nice finger food and selection of Portuguese wines and drinks. A330-200 to São Paulo left 45 minutes late due to missing passengers and subsequent baggage off-loading. Uneventful day flight with starter, soup, salad and overcooked veal roast with unidentifiable gravy. Found beverage service during the flight limited and had to ask for drinks each time. Snack before arrival. Friendly service with a smile, headed by a customer-minded male flight attendant. No AVOD, but comfy seats, but not fully flat. Arrived on time in GRU, but took some time to get the luggage. GRU-LIS. Outdated lounge in São Paulo with some hot Quiche and soup. Wine limited to a single bottle of red wine. A330-200 with comfy seats and AVOD with nice selection. Full dinner service, again had to ask for drinks rather than being served immediately. Nice amenity kit and noise cancelling headphones. Cold breakfast was simple but adequate. Quick immigration at LIS and search again for the executive lounge which is hidden behind McDonalds but which was a pleasure for a quick turn-around.

TAP PORTUGAL customer review :  16 August 2010 by P Dyson (UK)

LGW-FNC-LGW. (out Economy, back Business). Flights delayed by over 1.5 hrs in both directions (same reason given - late incoming). Seats on new A320 leather and very uncomfortable on lower back. Food outbound was a roll with chicken, cheese and mushrooms and disgusting. Food on was back (lamb curry) was better. Business lounge at Funchal small but comfortable with a limited selection of drinks and not much food (biscuits or nuts). Crew both ways were OK. Descent into LGW was very rapid and caused several passengers to have sore ears from change in cabin pressure.

TAP PORTUGAL customer review :  22 July 2010 by D Tedesco (Italy)

BLQ-LIS-OPO in Y class, bought ticket several months in advance and found a fantastic fare. Checked in online day before and smooth drop-off at Bologna airport. A319 leather seat with good pitch, safety video plus entertainment. Efficient, smartly dressed staff. TAP provided a hot and nice meal with metal cutlery and glass beaker. Transfer at Lisbon was okay, second plane was on time. Overall a great experience and to be recommended.

TAP PORTUGAL customer review :  15 July 2010 by C Mayr (Austria)

MUC-LIS-MUC, first leg on worn out A320, flight on time, meal service good, a hot sandwich and drinks served, crew did job well. Second leg on new A320, flight delayed for 1,5 hours. Inflight service was good, but FA looked a little bit bored. Seat pitch on both flights was ok.

TAP PORTUGAL customer review :  7 July 2010 by Heather Blackhall (UK)

LGW to Madeira return. Cabin clean, good legroom, cabin crew pleasant. Outbound hot roll with was pretty disgusting but crew filled up wine glasses happily! Return, perfectly OK experience, hot roll was better quality and staff again happy to fill passengers glasses from the bottle or give more beer, soft drinks, whatever.

TAP PORTUGAL customer review :  3 July 2010 by Manuel Fernandez (Netherlands)

MAD-OPO on ERJ145, check in at Madrid good, no lines. Aircraft comfortable for this 55 mins flight. Crew friendly and professional. Offered a tasty sandwich and cake and drinks. Ta ook long time to deliver bags at OPO, for a total of only 6. Flight operated by Portugalia Airlines.

TAP PORTUGAL customer review :  29 June 2010 by A Hijmans (Brazil)

AMS-LIS-SSA economy. AMS-LIS leg on shabby A319. Dry ham sandwich for breakfast. LIS-SSA on newer A330. Flight attendants attentive, food mediocre at best - Portuguese cod and kale for main meal; bone-dry cheese sandwich served just before landing. Wine reasonable, coffee very bad.

TAP PORTUGAL customer review :  15 June 2010 by G Kynaston (UK)

Lisbon-Sao Paulo-Oporto. Both more on time, staff pleasant, food OK, check-in rather slow. TV awful on both legs - no AVOD, very limited number of channels. Half the channels were not working on the way out (shabby A340), no sound on the way back (newer A330. More experienced travellers had brought their own portable DVD players. Seat operation on the 340 was very jerky, and I saw the flight attendants struggling with two stuck seats.

TAP PORTUGAL customer review :  10 June 2010 by A Petersen (Denmark)

CPH-LIS-CPH. Outbound flight quite pleasant with adequate leg room. Food good, staff friendly, and flights on time. Return flight delayed due to traffic restrictions over Spain. Food horrible (lukewarm and excessive fatty meats). Children's meals ordered but not onboard, seat assignments moved. Crew quite friendly.