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TAP Air Portugal Customer Reviews and TAP Portugal Passenger Trip Reports |
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YOU CAN NOW VOTE » HERE
FOR THE AIRLINE OF THE YEAR |
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TAP PORTUGAL customer review : 4 September 2010 by Nuno Pereira (Portugal)
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Trip Rating : 8/10 |
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Cabin Flown: | Economy |
LIS-ZAG-LIS. LIS-ZAG on time, IFE with and flight plana good hot meal, nice crew. ZAG-LIS one
hour delayed, nice hot meal, IFE similar. A nice experience fly with TAP.
TAP PORTUGAL customer review : 31 August 2010 by S Steggles (UK)
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Trip Rating : 3/10 |
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Cabin Flown: | Economy |
LGW-FNC–LGW. The plane on the way to Funchal was an hour late, and as with most reviews here,
no explanation, except late arrival written on the departures board. No PTVs, just a main
screen black and white silent film from 1921. Food was absolutely tasteless, drinks served
during the flight and water refilled frequently, staff were pleasant. On the return journey,
an hour’s delay - again no explanation. The boarding system at Funchal meant that even though
we were near the front of the queue we managed to get on with 5 minutes to spare. This time
we were told before boarding that the flight was running with one less cabin crew member.
Packed lunch, another tasteless roll, tiny cake and 330ml bottle of water, for a 3 hour
flight. The only time I saw a flight attendant was when I went to the toilet, they were in
the crew area eating a hot meal. Considering I did not pay low-cost airline prices, I was
appalled. Seats are reasonably comfortable and a good range of leg room. Give it a miss -
Easyjet fly to Funchal for a fraction of the cost.
TAP PORTUGAL customer review : 29 August 2010 by J Heads (Portugal)
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Trip Rating : 4/10 |
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Value for Money: |
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Cabin Flown: | Business |
LIS-MAD Business Class flight delayed for 1 hour. Executive lounge in Lisbon is good, with a
good variety of food. There was no priority boarding. Never saw a business class where the
middle seat is actually sold. It was like being in economy. The food was average. The staff
was professional. Almost missed my connection in Madrid. A little disappointing experience.
MAD-LIS Business Class flight delayed 2 hours and 20 minutes, due to late arrival of the
aircraft and runway restrictions. The check-in staff was friendly. On the plane, the Business
class section was empty with only four seats taken. Cabin crew very professional and nice.
TAP PORTUGAL customer review : 19 August 2010 by Roland Buecheler (Switzerland)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LIS-ZRH. Flight delayed by 45 minutes. No explanation given, neither on the ground nor in the
air. Worst business class food ever received on any airline, which consisted of a bread
dumpling with asparagus, soggy fruit creme tartlet of unidentifiable contents and taste and a
few grapes and melon slices. That was it. One female flight attendant was up and down the
aisle while the others including economy flight attendants all chatted in the galley. Again
had to ask for drinks to be served. The cabin crew was joined by the captain with the first
officer being left on his own on the flight deck during a flight in high-density airspace.
Arrived late in Zurich, missing my onward train connection. Will not fly them again.
TAP PORTUGAL customer review : 19 August 2010 by Roland Buecheler (Switzerland)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LIS-GRU. Arrived from Zurich by another Star Alliance airline. Enjoyed Lisbon's executive
lounge with nice finger food and selection of Portuguese wines and drinks. A330-200 to São
Paulo left 45 minutes late due to missing passengers and subsequent baggage off-loading.
Uneventful day flight with starter, soup, salad and overcooked veal roast with unidentifiable
gravy. Found beverage service during the flight limited and had to ask for drinks each time.
Snack before arrival. Friendly service with a smile, headed by a customer-minded male flight
attendant. No AVOD, but comfy seats, but not fully flat. Arrived on time in GRU, but took some
time to get the luggage. GRU-LIS. Outdated lounge in São Paulo with some hot Quiche and soup.
Wine limited to a single bottle of red wine. A330-200 with comfy seats and AVOD with nice
selection. Full dinner service, again had to ask for drinks rather than being served
immediately. Nice amenity kit and noise cancelling headphones. Cold breakfast was simple but
adequate. Quick immigration at LIS and search again for the executive lounge which is hidden
behind McDonalds but which was a pleasure for a quick turn-around.
TAP PORTUGAL customer review : 16 August 2010 by P Dyson (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LGW-FNC-LGW. (out Economy, back Business). Flights delayed by over 1.5 hrs in both directions
(same reason given - late incoming). Seats on new A320 leather and very uncomfortable on
lower back. Food outbound was a roll with chicken, cheese and mushrooms and disgusting. Food
on was back (lamb curry) was better. Business lounge at Funchal small but comfortable with a
limited selection of drinks and not much food (biscuits or nuts). Crew both ways were OK.
Descent into LGW was very rapid and caused several passengers to have sore ears from change in
cabin pressure.
TAP PORTUGAL customer review : 22 July 2010 by D Tedesco (Italy)
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Trip Rating : 9/10 |
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Value for Money: |
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Cabin Flown: | Economy |
BLQ-LIS-OPO in Y class, bought ticket several months in advance and found a fantastic fare.
Checked in online day before and smooth drop-off at Bologna airport. A319 leather seat with
good pitch, safety video plus entertainment. Efficient, smartly dressed staff. TAP provided a
hot and nice meal with metal cutlery and glass beaker. Transfer at Lisbon was okay, second
plane was on time. Overall a great experience and to be recommended.
TAP PORTUGAL customer review : 15 July 2010 by C Mayr (Austria)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MUC-LIS-MUC, first leg on worn out A320, flight on time, meal service good, a hot sandwich and
drinks served, crew did job well. Second leg on new A320, flight delayed for 1,5 hours.
Inflight service was good, but FA looked a little bit bored. Seat pitch on both flights was
ok.
TAP PORTUGAL customer review : 7 July 2010 by Heather Blackhall (UK)
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Trip Rating : 9/10 |
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Value for Money: |
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Cabin Flown: | Economy |
LGW to Madeira return. Cabin clean, good legroom, cabin crew pleasant. Outbound hot roll with
was pretty disgusting but crew filled up wine glasses happily! Return, perfectly OK
experience, hot roll was better quality and staff again happy to fill passengers glasses from
the bottle or give more beer, soft drinks, whatever.
TAP PORTUGAL customer review : 3 July 2010 by Manuel Fernandez (Netherlands)
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Trip Rating : 8/10 |
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Cabin Flown: | Economy |
MAD-OPO on ERJ145, check in at Madrid good, no lines. Aircraft comfortable for this 55 mins
flight. Crew friendly and professional. Offered a tasty sandwich and cake and drinks. Ta ook
long time to deliver bags at OPO, for a total of only 6. Flight operated by Portugalia Airlines.
TAP PORTUGAL customer review : 29 June 2010 by A Hijmans (Brazil)
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Trip Rating : 7/10 |
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Cabin Flown: | Economy |
AMS-LIS-SSA economy. AMS-LIS leg on shabby A319. Dry ham sandwich for breakfast. LIS-SSA on
newer A330. Flight attendants attentive, food mediocre at best - Portuguese cod and kale for
main meal; bone-dry cheese sandwich served just before landing. Wine reasonable, coffee very bad.
TAP PORTUGAL customer review : 15 June 2010 by G Kynaston (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Lisbon-Sao Paulo-Oporto. Both more on time, staff pleasant, food OK, check-in rather slow. TV
awful on both legs - no AVOD, very limited number of channels. Half the channels were not
working on the way out (shabby A340), no sound on the way back (newer A330. More experienced
travellers had brought their own portable DVD players. Seat operation on the 340 was very
jerky, and I saw the flight attendants struggling with two stuck seats.
TAP PORTUGAL customer review : 10 June 2010 by A Petersen (Denmark)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
CPH-LIS-CPH. Outbound flight quite pleasant with adequate leg room. Food good, staff friendly,
and flights on time. Return flight delayed due to traffic restrictions over Spain. Food
horrible (lukewarm and excessive fatty meats). Children's meals ordered but not onboard, seat
assignments moved. Crew quite friendly.
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