TAP PORTUGAL   Customer Reviews and Passenger Trip Reports

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TAP PORTUGAL customer review :  6 February 2010 by Alexander Huehmer (Austria)

LHR-LIS-GRU return, short haul flights on A319/20 with old interiors and worn out seats but service good on both legs. LIS-GRU on aging A340 with somewhat strange looking C seats but the kind of cocoon-shape turned out to be comfortable. I found the crew friendly and attentive but their lack of English makes them look less friendly, IFE a joke although the earphones were better than the ones offered by other Star Alliance airlines. Food ok and wines delicious; return to LIS on a new A330 with up to date AVOD and LH alike seats, did not try the food and decided to sleep for more or less the entire flight.

TAP PORTUGAL customer review :  26 January 2010 by Michael Andersen-Andrade (USA)

London Gatwick to Lisbon. Check-in fast and efficient. Boarding quick as flight was only half full. The crew was friendly. A complimentary hot sandwich and choice of beverages were served on this two-hour flight. In-flight programming provided on overhead screens, but without audio as headphones not provided. The flight landed on time, but there was an almost forty minute delay for the luggage to arrive which marred an otherwise good travel experience. Overall this was a good flight and an excellent value for the low fare I paid.

TAP PORTUGAL customer review :  13 January 2010 by O de Jong (Netherlands)

AMS-LIS-CCS return Tap Executive. Our experience was very good and great value for money. The short haul flights to and from Lisboa offer the same quality as Lufthansa, KLMor Air France. Lunch was very good. The flight from and to Caracas lived up to standard as well. The seats are angled lie lfat seats. Food okay, not bad but not as good as Lufthansa. Service was excellent delivered with a smile. If you are looking for value for money than this is an airline you certainly may want to look into.

TAP PORTUGAL customer review :  7 January 2010 by A Pita (Portugal)

Lisboa/S.Paulo return Executive class and my experience was similar to that of E Sadak. This was my first time travelling on a long-range business class flight with TAP and I was not impressed with the service at all! I have to admit the food and wines were good but the crew attitude and service is terrible. Menu showed canapes served with bar service - on both flights they were not offered. -Menus, amenity kit and hot towel handed to you without a smile or a single word. They just come with the meals and drinks and hardly look at you and speak the bare minimum! I thought I was being unlucky with the crew LIS/GRU - but the return flight from Sao Paulo was exactly the same frosty service - unbelievable.

TAP PORTUGAL customer review :  3 January 2010 by Jan Nilsen (Norway)

Oslo to Rio via Lisbon return. Pleased with the service from Oslo to Lisbon, bit disappointed from Lisbon to Rio, the service and quality not the same, but ok compared to KLM/AirFrance. A320 and A330 clean, staff was friendly but they can improve serving water, coffee, etc. TAP need to recognize Start Alliance Gold Members, they still prioritize their own Victoria program.

TAP PORTUGAL customer review :  26 December 2009 by M Schneider (Belgium)

Lisbon to Brussels. New and clean A320 aircraft. Inflight service consisted of a warm sandwich, cake, drinks and coffee. Cabin crew was polite. In all, a nice experience and an adequate product for 2h30m flight.

TAP PORTUGAL customer review :  17 December 2009 by J Silva (Portugal)

Porto-Rome-Porto. The flights were operated by Portugalia Airlines which is now part of TAP. Both flights on time, legroom in the Fokker aircraft was great, especially compared to the A319 for example. The seats were leather and comfortable for 2h40 min flight. The service was OK. You got a warm sandwich and a piece of cake, and two rounds of drinks . The flight attendants were efficient and most of them actually smiled when serving. Newspapers were available too. When leaving the plane FAs thanked us, smiled and wished us a nice stay. So, on the whole a good experience, considering they're a 3 star airline. The price just under 160 Euros is very competitive too, especially as it is direct and non-stop.

TAP PORTUGAL customer review :  23 November 2009 by Ekrem Sadak (Portugal)

Lisbon-Rio de Janeiro-Lisbon Business Class. Waiting hall overcrowded (gate 19),boarding separate but just to end up downstairs again at the same place with all the others waiting for the bus? Than 2 separate buses arrive. Tourist class leaves first, business class had to wait 25 min in the bus. Onboard, no video on demand, (equipment damaged anyway), quality of entertainment subreal. Food excellent. After serving, during the 9h flight no staff around and just seemed to disappear. Also no possibility to have a snack or drink. Only after disturbing the crew (which caused some strange looks) asking for a coke I got it finally served since they didn't respond to the call signal either. Return flight, entertainment system again damaged, no video on demand. Overall, its just a better tourist class. The difference is the food and baggage handling plus the seat. Entertainment system is the same as economy. This is not my first Business class experience with TAP, but now its finished.

TAP PORTUGAL customer review :  15 November 2009 by M Heather (UK)

LHR-LIS-LHR return. Excellent flights on A320 and A319 in economy class. Both flights right on time, cabin crew good, leg room fine (in rows 6 and 7, both of which seem to have extra leg room as they are within the flexibly assigned business class zone). Checked in online both ways; from the UK you are redirected to the Lufthansa site, which is a bit clunky. But from Lisbon the TAP website was very easy to use. Onboard, the food isn't much to write home about, but an edible hot sandwich and muffin were provided both ways, together with (free) alcoholic drinks. So, much better than BA on the same route. On the way back, from wheels on the tarmac to leaving Heathrow Terminal 1 took 20 minutes, including retrieving checked-in baggage.

TAP PORTUGAL customer review :  8 November 2009 by D Le Roux (South Africa)

GRU-LIS-FRA return. GRU-LIS a new A330-200 with new business class that are comfortable even though they are not lie-flat. Flight attendants friendly, excellent selection of meals, desserts and wines. All fights were full and arrived on time. Transiting in Lisbon is fast. LIS-FRA on a clean A320-200. Spacious seats in business class, but a bit old. Business class lounge in Lisbon is excellent and worth a visit.

TAP PORTUGAL customer review :  4 November 2009 by L Walker (UK)

Gatwick to Porto and on to Funchal. On our return we came direct to Gatwick. We were very happy and great value. The staff were friendly, seats old fashioned but more room than other budget airlines and comfortable. All flights on time. We caught our connection with no problems at all and baggage arrived safely. I would recommend that you arrive early to check in as they allocate seats on arrival and you risk being seated separately if you are late. I would not rely on the food for your meal, it's nice that it's provided but is just a rather sad meat roll with Portuguese cake.

TAP PORTUGAL customer review :  26 October 2009 by Janet Filmer (UK)

We arrived at the TAP check in desk on 15th Oct to fly Business Class to Funchal. A female clerk shouted, passports several times before snatching them and almost throwing them back at us. She then commanded us to put our bags onto the conveyor, saying, hurry up hurry up. When l asked if she had a problem as she was so rude and miserable she replied, do you think I am a performing monkey then?

TAP PORTUGAL customer review :  24 October 2009 by C Johnson (UK)

Gatwick to Funchal return. Separate check in for executive class and priority security and boarding. Priority security screening not particularly well signposted in Funchal but its via the green lane. Seat pitch and comfort of seats fine both ways. No choice of menu on outward leg. Food quality average. On return journey 3 choices of entree and extensive wine/drinks. Food delicious. Cabin staff friendly and helpful.

TAP PORTUGAL customer review :  22 October 2009 by Paul Murray (UK)

LHR to LIS and back with TAP. Awful staff, terrible airport, bad food, cramped seats. When we arrived at Lisbon Airport for the return leg it turned out that the flight that we were due to travel on had been cancelled and we had been rebooked on a much later flight. I asked why we hadn't been told about this and was informed that I had received an email ten days earlier telling me about this change. When I checked, sure enough I'd had an email. The email had the subject field "ELECTRONIC TICKET PASSENGER RECEIPT AND ITINERARY". It was written entirely in BLOCK CAPITAL TEXT, with no formatting - it was quite unreadable. It looked like an old- fashioned telex. It described itself as a "RECEIPT AND ITINERARY *** NOT VALID FOR TRANSPORTATION ***". There was nowhere in this email that it said that our original return flight had been cancelled - just a change to the flight number and departure time buried deep in this wodge of useless text. TAP staff at Lisbon Airport were utterly unhelpful. Their attitude oozed contempt - my failure to see this change to the return flight was obviously entirely due to my stupidity. When I said that the email sent was useless and should have had the subject field "IMPORTANT INFORMATION - FLIGHT CHANGED" or something like that, they looked blankly and then did that passive-aggressive little smirk thing. Lisbon airport has virtually no gates and you spend ridiculous amounts of time on stuffy buses getting to and from the terminal building. But mostly I found their customer service was pretty much the worst I've ever seen..

TAP PORTUGAL customer review :  19 October 2009 by M Smith (UK)

LHR-LIS-LHR Economy. Dreadful seat with terrible legroom - worse than a low cost or charter airline. Food, although free, was very poor too. Cabin crew friendly, but felt like they were just going through motions. Flight late going out. On time returning.