TAP Air Portugal  Customer Reviews and TAP Portugal Passenger Trip Reports

Helsinki Vantaa to Lisbon. Excellent flight unlimited drinks (FREE) and excellent food! Nice crew, very friendly.

TP331, LGW-OPO, Efficient check-in, given an invitation to the No 1 Traveller Lounge in South Terminal Gatwick. The lounge is adequate if unexceptional. Flight was well above average with attentive cabin crew and really excellent imaginative catering. The only downside was our baggage was given priority stickers which almost automatically relegates then on most airlines to being delivered last!

CPH-LIS return. Flights on time, seating was OK, and legroom with no worries, even if I am tall and overweight. A hot meal was served (a very positive surprise), it wasn't to my taste, but other passengers really enjoyed it, so I cannot complain. Only thing that annoyed me was the cabin crew who spoke very bad English, and an attitude that made me feel as if passengers were a major source of trouble to them. Entertainment options on this 3 hour flight was equal to zero. Altogether, I got an OK flight, but TAP should really Work hard on learning their staff what service attitude is all about.

Porto via Lisbon to Casablanca in May 2013. The 19 seater plane (Beechcraft 1900) was overbooked and I was selected to stay aground but told so only after all other passengers had boarded. No possibility therefore to find any candidates among other passengers willing to take compensation and stay an additional night in LIS. Poor communication from handling officers and ground staff made for frustrated feelings and a spoiled trip.

ORY-OPO. Smooth check-in, boarding on time. Comfortable seats with enough space for legs (I'm 1.92 tall). Crew should smile more, they were professional but looked like they were doing their job without making an effort to be polite with passengers.

Milan-Lisbon return. This route is usually quite expensive but I managed to find an excellent deal with TAP. MXP- LIS: quite old A320, old style but extremely comfortable seats, cabin crew very professional. A small sandwich was served, with a good selection of beverages and spirits. Landed in Lisbon before schedule. LIS-MXP: very early morning flight, completely full. Many passengers with connections at Malpensa on the way to China. Again, Airbus A320. We were served breakfast, which was quite satisfying in my opinion: a slice of cake, some fruit and a yoghurt. Coffee, tea and a wide range of juices available. No smile from cabin crew, one of them was even rude with customers. Good value for money, but I would recommend TAP to reconfigure and update their internal seats: they are yes comfortable but extremely old-style. The price paid was extremely good.

Business Class, BSB-LIS, A340-300. Retrofitted aircraft (TOB) with comfortable seats, very convenient IFE, a small choice of good Portuguese wines, but poor sparkling wine (not Champagne). Food more than OK, and friendly staff all the way, including captain announcements.

AMS-OPO. Flight initially delayed by 1 hour. We were informed at the airport, so it wasn't that bad. Flight itself was fine, I was expecting worse. I just found the seats really narrow, and the leg room tight. Other than that a smooth flight. The cabin crew were ok, not friendly nor grumpy. I was expecting worse (based of stories from others), but it wasn't that bad.

London Gatwick - Funchal return. Internet check in was a breeze, 48 hours before departure. Bag drop at LGW was handled quickly and courteously, and although TAP's website stated only one cabin bag was permitted, I was allowed to take on a small cabin bag and laptop. Aircraft was an A320, less than half full. Pushback on time, and flight time about 3 hrs 15 mins. Cabin crew were friendly, albeit largely invisible after breakfast, which was a very small savoury roll and yoghurt drink. No personal IFE drop down screens every 4th or 5th row showed a few programs, but mostly flight mapping. Return journey from FNC lunchtime departure on a half full A319, pushback 10 minutes early. Snack size hot pasta and fruit puree dessert served midway through the flight. Otherwise pretty much as per the outward journey.

LHR-Lisbon return. Flights were fine, no complaints. On time, arrived early, a bit no-frills in terms of the plane interior, with blue leather seats that looked ragged and about a decade old (which contrasts quite a bit with the beautiful staff uniforms) but they were comfortable enough for 2 hour flights. Considering the price paid I was expecting a bit more in the way of food - not just a no-choice sandwich even on an early morning flight, but at least the coffee was good and you could have as much as you wanted, and anything else you wanted to drink. The staff at the TAP office in central Lisbon were very accommodating and friendly.

Scheduled to fly Boston to Ponta Delgada, 10 May in business class. Our connecting flight from ABQ was cancelled due to equipment failure, with the result that we could not reach Boston in time to make this flight. We phoned Air Portugal's 800 number from the ABQ airport, and the call was routed to Portugal. Their reservations staff could not have been less helpful. Because a travel agent had made our booking, they insisted that only she could change or cancel it. I explained that she was at a funeral out of state, but they insisted that the rule was the rule and would not help me schedule another flight. They did say that another flight would cost us $2600 per person when she scheduled the change. We cancelled our trip.

Flew GRU-OPO-ORY in business class on A332. The seat is not full flat, crew were harsh when dealing with passengers. This was my third transcontinental flight with TAP, left feeling that they are doing us a favor. Really an inferior service and rude! I do not recommend!

Lisbon-Geneva in an A320. Smooth and friendly check-in (TP web check-in wouldn't work for a connecting flight on Swiss, another Star Alliance airline). Our baggage was sent through to Athens. Boarding was by bus - there was a long draughty wait on the bus in the cold weather. Once on board the service was polite and efficient, the seats were reasonably comfortable, and a good small breakfast was served. The flight arrived a little early.

We flew TAP from Casablanca to Lisbon last Sunday. The flights in the afternoon were all cancelled. We missed all our connecting flights to Malta the next day. The only food we were given on the flight to Lisbon was a packet of peanuts. The only food on the flight from Lisbon to UK was a ham and cheese roll. We won't be recommending TAP.

London Gatwick to Lisbon on an A319. Apart from a 15 minute delay and a rather chaotic disembarkation process in Lisbon (bussed to terminal), this was a pleasant flight. A tasty roll was served with alcoholic and non-alcoholic beverages, the plane was clean and comfortable, and the crew friendly.

Miami-Lisbon Business Class Seat 2A. Got to Miami Airport early enough to enjoy the Biz Class lounge. Check in was a breeze. The lounge could have been much better. Lisbon's TAP Biz Class lounge is much more superior. Boarding was on time and I was greeted by a Flight attendant who immediately took my coat. Offered champagne. Flight upfront was quite light with 15 of us. Offered amenity kit, menus and noise cancelling headsets prior to take off. Once in the air, drink service started followed by dinner consisting of table setting with appetizer, salad with garnishes, soup and an entree. I took the fish that surprisingly was delicious. Prior to landing a cold breakfast was served. Landed in LIS 30 minutes early, off the airplane first and retrieved my suitcase. Flight was very nice on a newly reconfigured A330 with LED lights. Seat was comfortable and crew were superb.

LGW-OPO return. As a Star Alliance gold card holder one of the reasons I chose to travel with TAP was the possibility of lounge access. Unfortunately this was not forthcoming at LGW where I was told that only members of the TAP loyalty scheme are allowed access. Flight out okay, on time, poor food but legroom at front of the economy cabin good. Lounge in OPO allowed access with good facilities, flight back on time, food again poor and much less legroom in row 9. Overall if TAP are not recognising Star Alliance cards I will fly with Easyjet in future.

São Paulo-Lisbon. Once more the flight was delayed, but this is standard with TAP Portugal. Staff on board were very unprofessional, boarding chaotic with cabin crew ignoring passengers, no help with baggage, coats or senior passengers. Airplane was old with refurbished interior already collapsing. TAP is definable on is decline level of service. Food cold and dry and no options to change. Cabin Crew spend 80% of the time chatting behind a curtain. Arrival at Lisbon airport was chaotic with long queues.

EWR-AGP by way of LIS. March 18 outbound. Unremarkable flight. Left on time and arrived a bit early. A330 with okay entertainment. Decent meal service but the snack promised near landing never appeared. We arrived early morning in LIS and were never offered coffee. That seemed odd to me, but all else okay. My partner forgot a package on board the plane and crew helped retrieve it before we changed planes. Transfer made easily. Return AGP-EWR with an overnight layover in LIS. Chose this flight because was $1000 cheaper each than others making the overnight hotel bill acceptable. All flights on time. Return LIS-EWR on A340 and much better entertainment. Crew excellent all legs.

FRA-LIS-SSA. Generally much better than expected. Connections both ways were easy and on-time, seats and cabin were same as usual (it was a new A330), meals very good, staff realistically friendly rather than over the top, and also good value. Improvements? Why not inform transit passengers before landing of the Gate Numbers for connections (as Lufthansa)? Notices at LIS could be improved for transit passengers.

Flew TAP Portugal from LHR to LIS after being rebooked by British Airways after missing our connecting flight. The members of our party were pleasantly surprised by the professional personalities of the crew. The meal was surprisingly generous, a small sandwich, and a fruit smoothie, along with complimentary soft drinks, wine and beer (much more than we were used to in the USA, where a 4 hour leg will barely get you a cup of water). The plane arrived on time. The flight was much better than anticipated, and we may fly TAP again from the USA to LIS, instead of British Airways via LHR.

LIS-EWR (Newark, US) on A330 aircraft in Business class. TAP BIS class on long haul flights is dreadful. This was my second time flying on TAP long haul, and will never do that again! IFE system seemed to work sporadically to not at all. The cabin crew disappeared after meal service and hid behind the galley curtain chatting. Not once did a flight attendant ask if everything was ok or offer any beverages. BIS class appeared to be filled mainly by what appeared to be TAP crew for the return flight. The food was ok, not bad but not great. Flight attendant was rude and without any customer service skills. I had to get up and go to galley to beg for a bottle of water. Both times was asked to go to my seat and they would bring me one! They did a half hour later.

A fantastic flight from Lisbon to Amsterdam with a crew who were attentive and communicative towards passengers. Although it was an afternoon flight, instead of the usual snack that most European airlines serve on short haul flights, TAP provided a small, but warm meal, which was unexpected, and tasty. I believe this was one of the better flights I had within Europe and I will recommend TAP!

FAR-LIS-FCO-LIS-FCO-FAR. Faro to Lisbon, did not see the staff, they hid behind the curtain until landing. Lisbon to Rome flight delayed 4 hours, no explanation given once onboard. On arrival luggage was lost along with 20 other passengers. 2 hour wait before being seen at lost luggage. Luggage arrived 36 hours later. Rome to Lisbon, flight delayed 40 minutes. Once at departure gate aircraft was now leaving from a different gate, no information given. Watching the TAP representative at the gate was painful, it took her over 35 minutes to check-in 115 passengers. Once on board, nowhere to store luggage due to all overhead lockers been laden with oversized bags. Tried to use half empty overhead locker used for staff but was refused. Hand luggage placed on lap. No explanation for late running of aircraft. Piece of luck on arriving at Lisbon, Faro flight delayed by 45 minutes so did not miss Faro connection. Food onboard is a joke especially when my ticket was 333 euros. Also note that passengers who use TAP seem to check-in 30 kilo plus bags, so expect a long wait at check-in.

Recife - Lisbon (TP0012). Once more the flight was delayed, in-flight service very poor, only one meal was served on a 10 hr flight. Rude staff on board, always absent when someone ask a favor. Flight entertainment poor, no big options. The arrival at Lisbon airport was chaotic, long queues, ground staff screaming, ignoring passengers. Many passengers losing connections flights. Ticket was overpriced.

Perfect Flight from Porto - Lisbon and return. Bumpy due to very small plane. Staff disappeared all flight. Didn't hear from Pilots until approaching Lisbon. Apart from that good company to fly with.

Flight from OPO - Moscow (DME). Perfect crew very helpful and entertaining. Pilots not too informative. A Good food and drink service. I was sat near some rude passengers, the crew noticed that and offered me an empty row, where I could lay and sleep a while. I more than recommend this company.

Having read all the reviews we were very dubious about flying with TAP. I can only say positive thinks about the whole experience. We travelled business class short haul to Funchal, the plane left on time and arrived 20 minutes early. Our bags were first off and all together. The service on board was excellent as was the quality, standard and presentation of the food. Nothing was too much trouble for the staff. I can't find anything to fault with the service today.

LIS-GIG. Old 330. Seat 1J. Worst IFE in Business Class than most of Economy Class existing on the market. Very rude staff, who spent most of the 10hr flight laughing together. After the 1st drink, they disappeared foe 1.5 hrs. Part of the menu was just not available, and other options had so little quantities that they became unavailable. I could not find my headphones when requested to return them - I was accused of having stolen them. I flew more than 40 times on C class between Brazil and Portugal, this was just the worst cabin crew I've faced.

We have travelled to Funchal with TAP for the past 12 years and it has been an excellent experience. Their service when we usually travel in the winter is excellent - a good choice of flights and highly competitive prices for a scheduled service. There is no scramble for seats, and the whole process from booking in to boarding is well organised, particularly for someone like myself who is disabled. The in-flight service is exactly right for what is a short flight of under four hours.

MIA-LIS: old-ish A330. Video barely worked and audio was broken. Food quality was poor and to our surprise, it was even worse on the return leg (LIS-MIA), where we were served an aluminium foil container with parboiled rice and a few cubes of chicken, a barely-edible fish spread, and a totally unpalatable desert. LIS- MIA: newer A330. Better entertainment system, except that audio was broken (again), and cheap earphones just didn't work. Cabin service was minimal. Meal was quickly cleared and crew disappeared for the rest of the 10 hour flight, only to re-emerge to serve a snack. If you were thirsty, you could go to the back where a flight attendant with an attitude poured you half a cup of water.

Newark to Lisbon in business class, then on to Funchal in coach plus. Returned from Lisbon to Miami. Service and food quality on outbound portion from Newark was much better than on return to Miami. Quality and service seems to be luck of the draw and inconsistent. I booked the flights 8 ght months in advance and originally booked Miami to Lisbon on the outbound portion. They cancelled the outbound flight from Miami but did not notify me. I found out 5 days before departure by calling the airline to reconfirm everything. Fortunately I was able to rebook out of Newark for the same day of departure, although this entailed an 8 hour layover in Lisbon for the continuing flight on to Funchal. The only other glaring negative was the food service on the return portion from Lisbon. The food was really poor. "Priority" luggage came off the airplane last in Miami. I would fly TAP again only if my destination was in Portugal. Otherwise, it's at the bottom of the barrel for European carriers in my opinion.

10/12/12, Lisbon-Rio De Janeiro, Business Class. Big disappointment. Flight delayed for over 1 hr, but this is standard with TAP. Check-in agent didn't bother to explain why, just said that they changed departure time for today. Lounge in Lisbon was crowded, food was gone as well. Boarding chaotic, with many ground staff walking around the cabin with boxes, paperwork, chatting with cabin crew, ignoring passengers, no help with baggage, coats etc. Food was ok, edible, if you were not missed while giving trays. Despite having wine list, stewardess poured the one she had open on a drink cart! Some dishes were served still with foil wraps on. I was asked to pass every single item of china, cutlery and food to passenger seating next to me, felt like me being cabin crew. Everything looked rushed, without any attention to detail. Cabin crew were not interested in any kind of conversation or smile. Seat was ok, but not fully reclined, which is ok on day flights. IFE very old, with no AVOD, only 6 movies (you can not even stop them), and a map. Generally, not worth the money. TAP on European flights is better than most of the airlines, on long haul way below!

Brussels-Lisbon-Miami-Lisbon-Brussels. Outbound trip ok - flights on time, we made the connecting flight and although the snacks and food were nothing special they were still ok. Cabin crew could have been friendlier. Baggage was on time and I was a happy traveller. The long haul flight was with an older plane, but it still had the small screens for every seat and they provided some entertainment. Flights back were a different story. Flight from Miami to Lisbon departed almost 2 hours later and the crew assured us they would do everything to get us to the connecting flight, which was supposed to leave an hour after the first one should have landed. We went to the services desk, got our food vouchers and were forced to wait another 6 hours for the next flight. Lisbon airport is a fairly uncomfortable airport to wait around at, connecting flight was of course late and they switched gates so after we finally arrived I was exhausted. Crew on our way back was more friendly though. I would use them again.

Took an outbound Long haul flight from São Paulo to Lisbon. I learnt while checking in that the airport does not have a Lounge or any type of restaurant in the Boarding area, meaning that all services are being delivered in the overcrowded, Public area. Only 3 small Food areas which were packed so no seats available, all power connections for laptops were occupied, waited 30 minutes to get my food and had to eat it standing. The service on board (economy) is poor, a scarce meal is served during the first 2 hours and then for 6 hours staff (not friendly), get to rest and only show up 1 hour before landing to serve a snack. The same during day time on the Flight LIS-SP.

Budapest-Lisbon and back, both on A320. Though my first flight was 2 hours late, the crew and service was nice, two rounds of drinks served. The seats were comfortable. The flight back left Portugal on time, the food was exactly the same as on my previous one.

Flew from Copenhagen to Faro via Lisbon. We were seated in the first row and both felt very uncomfortable in the cramped space. After and hour we were served a hot meal. No drinks offered before or after take off. Had to ask for more during dinner. Other seats in business class occupied by deadheaded crew. From LIS to Faro we were offered a glass of juice or water. Nothing else.

Lisbon to Heathrow in Sep 2012, with onward flight to Glasgow. First I was bumped off my booked flight with inadequate explanation. Made to wait for an hour despite turning up on time to have cancellation of seat confirmed, and booked on a later flight. Was reassured I would make my re-arranged connection. However, TAP announced a delay to the second flight Lisbon departure, making it very tight to make the next BA connection. Pointed this out to them, but treated in a very off-hand fashion, and told there would be no problem. This second flight was further delayed taking off, and after landing at Heathrow, took 30 to 40 mins bringing up the steps. I told flight staff, but complete disinterest. They also lost my luggage for both this and the outward flight to Lisbon for 3 days. Missed connection to Glasgow, and therefore the last evening flight to Glasgow. Went immediately searching for TAP staff, but they had all left. Had to book a hotel at my own expense overnight, and sort out rebooking BA flight in the morning to Glasgow. TAP customer care is absolutely dreadful.

I have travelled AGP-LIS-FNC 5 times in the last 3 years and we have yet to enjoy a satisfactory flight. The flights are never on time so you miss your connection and you lose your baggage. The TAP information desk at Lisbon is under manned and twice I have queued 90 mins to get assistance, the catering is a joke, last September we received a biscuit and a bottle of water for lunch. This is the worst airline I have ever flown on but unfortunately I have no alternative because TAP are the only airline that fly the route.

Berlin - Lisbon - Sal Island and back Praia - Lisbon - Berlin. TAP has much improved in recent one or two years. Nice onboard service, with really good food (actually for Economy standards I might even say excellent food). Flights outbound were on time (as there is also some tough competition for Sal island). Backwards from Praia, the usual delay of one hour or so, nevertheless flight connection was working. Seats still old and only basic in flight entertainment. But in general I really enjoyed the flights.

BSB-LIS-ROM and ROM-LIS-GRU last month, in economy. All flights, no exceptions, were delayed, one connection was missed and we were denied boarding even though there was still time available. This airline is disorganized and what they do best is to exempt themselves from any responsibility whatsoever in delays - they're never to blame! In some flights the temperature was unacceptably cold and despite requests (including from other passengers) flight attendants did not raise the temperature. Value for money is not acceptable and I will never choose this airline again.

Newark to Lisbon on Airbus A330. Check in was quick and pleasant. Attendant confirmed our kosher meal request. Since the flight was not full, we asked to change our seat to the middle section so we would have empty seats between us, and it was done quickly and cheerfully. Also given boarding passes for our next flight from Lisbon to Malaga on Portugalia, a TAP subsidiary. Boarding started on time. As Continental silver elite we were able to board early. Plane was nice and clean, seating was 2x4x2. My carry on fit in the overhead bin. Legroom and seat width were about the same as coach on other airlines. Armrest on the aisle side goes up. The seats were pretty comfortable, the seat belts extremely long, and there was even a foot rest. Blankets and pillows for each person. Blankets were needed for the first half of the flight which was very cold. Although we pushed back for an on-time takeoff, we were delayed thereafter because of runway traffic for about 30-40 minutes. After takeoff the entertainment system was turned on. There was personal video with touch control. About 8 recent movies, other foreign language films, TV shows, games and other stuff. Once we reached cruising altitude, the food service began. Our kosher food was brought to us early, to the right seat, even though our seat was changed at check in. Overall it was a good flight.

Miami to Amsterdam via Lisbon. Departed on-time unfortunately we again had an old plane. On this flight my TV screen did not work at all. The crew did what they could but it still didn't work. Inflight entertainment really needs an upgrade. The meals were decent and we made an on-time arrival in Lisbon where we had 1 hr transfer. Long lines at security and it took a long time to get through. Luckily the flight waited for us and after 20 mins we departed. After that an announcement 'no commercial service on this flight', I didn't know what this meant but that became clear, there was no service or drinks at all! I didn't see any crew members during the 2 hour flight! Very disappointing.

Used four times now and have to say the service is consistent - bored, unhelpful staff and 3 late flights. These have been either LGW or LHR to Lisbon. On the last flight I witnessed a steward ignore an elderly gentleman who couldn't find overhead locker space. A disgrace.

LHR-LIS-LHR in economy, both flights on A320s. Outbound, checked in online and found no queue at the baggage drop off point. Very friendly check-in agent, who gave our bags 'Priority' stickers for no apparent reason. Boarding was 20 minutes late with no explanation but still managed to push back on time. Seat comfort and leg room fine for a 2hr flight. Drop down TV's had something showing, but with no sound or headphones, it was lost on me. Free meal was a decent sandwich and fruit drink, along with a choice of another complimentary drink (incl. alcohol). Cabin crew were professional, my partner left his mobile phone on board, which was discovered by an FA after everyone had alighted the aircraft. FA then ensured that the bus to the terminal didn't leave until she had found the owner of the phone. Return flight - check-in, bag drop, and onboard service and comfort as outbound, but the flight was delayed 2hrs with no apologies or explanations given. Boarding was chaotic - the usual case of too much 'large' hand luggage causing problems for everyone else on what was a very full flight. Overall, an excellent experience outbound and a disappointing return flight due mainly to poor communications and the chaos of boarding, but I'd give them another chance.

AMS-OPO. Fokker 100. Aircraft was clean, the service was good. Crew were helpful and friendly. On time flight. From OPO to MXP, ER4 was even smaller. Breakfast was served. Nice trip. On time flight.

Not the best of experiences Oct/Nov 2012 (HEL-LIS and LIS-HEL). We had golf bags with us, which required a lot of interaction with customer service. Unfortunately, there was just one person working at the desk, with queues of 10s of metres. The cabin (A319) was old fashioned with sweaty leather seats and worn out equipment. The food was ok. The return was also similar, with lots of waiting for just to pay our golf bags. Return flight was delayed and just a part of the customers luggage was loaded into the plane to make it in time to Helsinki.

Very pleasant flight from Dusseldorf to Lisbon. A hot meal was served for free, also hot and cold drinks including beer and wine. Free newspapers and TAP magazine. Plane very clean, staff friendly and helpful. Overall a very satisfying experience with TAP Portugal. Good value for money!

LHR-LIS-CMN-LIS-LHR. Each leg was late by up to 90 min with no explanation. Except London all planes were parked on the apron rather than at the gate which led to additional delays. Food was ok. Would only use again if I had no regard to my time.

We had 2 transatlantic flights with 2 different planes. One was quite new with great entertainment system and on demand movies and so on, the other one was old with old seats and bad inflight entertainment with no personal movie selection. The service was bad. Pressing the call button creates no reaction whatsoever, I had 3 flight attendants walking by without even looking at me even the light was on. The other time no one came and I asked a flight attendant if I could get something to drink. The answer was something like you can go to the back and get your drink yourself, we don't do any service anymore. At Lisbon Airport we had less than 1 hour to make our connection. There was mayhem, hundreds of people lining up for passport inspection. No one from TAP who made sure that the people with tight connections would be pulled through priority. Also at security no one from TAP to help. We barely made our connection without any help from the airline.

Warsaw-Lisbon. Flight delayed 45 mins, due to late arrival of inbound flight. Comfortable A320, good legroom, clean. Cabin crew fine, some nice and smiling, some grumpy and not interested in anything. Unlike most of the airlines, TAP still serves some food on its flight, we got a tray with small salad, hot raviolis, chocolate cake, condiments. Nice Portuguese wines. Good language skills both cabin and flight crews. Bags arrived 20 mins after arrival.

Lisbon-Zurich on 21 October, on A321. Online check-in worked smoothly, as did the bag-drop where my case was sent through to Melbourne on two other airlines without any hassles. Hard to find the lounge, which is in a remote corner of Terminal 1 with very limited signage. Comfortable seating and good food but was rather dark. After boarding the plane was held for 25 mins for ATC reasons - no drink offered to Business passengers. After take-off service was pleasant and a good meal was offered. The seat was comfortable.

LIS-BRU-LIS. Great flights. Mobile check-in worked fine both ways. Fast lane for safety control in Lisbon, so no queuing. Seating was good and plenty of leg room. An old style aircraft seats are a bless. A good breakfast in the morning and snack in the afternoon served. Flights on time.

BRU-LIS-BRU. All too often, they aren't able to offer the basic service which should go without saying. I wasn't able to book online and it wasn't possible to check in online either, for some equally dubious reasons. Onboard, everything was OK. Both flights on time, the A319s are quite comfortable and offer good legroom. Food was rather poor, compared to earlier flights.

Booked and paid for flights in Feb 2012 with TAP as advertised as "golf Friendly" with no surcharge for carrying golf clubs. Today I found out by visiting the web site that I will be charged 20 euros each way to carry my clubs, when I fly tomorrow. Most airlines add additional charges from a date with those booking pre said date deemed not to be charged increase not TAP they just add charges with out even informing you.

Dusseldorf-Lisbon on an A319, 7 October. I was transferred onto this flight from an overbooked Iberia flight via Madrid, so can't comment on check-in process. The flight was on time, the seat was fine, a small but tasty meal served, and service was polite and efficient. I have travelled with TAP several times - this was the first time a place docked in Lisbon at an airbridge, a great improvement from the normal tedious process with the buses. Baggage arrived promptly.

LHR-LIS on an ancient A320. Flight on time and a meal served. But TAP does not give any reason to recommend it. Plane only about 1/3 full so plenty of space. Check staff at LHR seemed disinterested. Landed a long way from terminal buildings and were bussed. Into the Terminal. If there were an alternative for the route and time I was flying I would choose it.

The flight was delayed 2 hours from original 18.25, with the explanation of poor weather in UK, yet the weather was nothing out of the ordinary and most other flights not delayed . The puzzling explanation was compounded when my driver said it was the same 24 hours earlier, assuming he was referring to that flight slot. Otherwise no complaints. I wouldn't wish not to recommend the airline in general, but for punctuality I am dubious.

Travelled to From Heathrow to Miami via Lisbon return. All flights were on time. Staff were friendly & efficient. Good comfortable flights.

Used TAP from Amsterdam to Oporto, on board a Fokker 100 operated by Portugalia. Flight left on time. Wonderful hot meal offered and fruit, portions small but tasty. Crew were professional and friendly. Check in and boarding was smooth. Bag delivery at Oporto took rather long, was not busy, our flight was the only one arriving. A good experience, and everything on board free including spirits.

LGW-OPO-LGW. The flight both ways was pleasant, old planes but a meal is served and price is similar to that of Ryanair and easyjet. Both flights departed and arrived on time, and for a European flight TAP Portugal is great, but for international travel that's a different story.

Again a very pleasant flight with TAP. Flown Lisbon to Düsseldorf on September 19 on a full Airbus 319 for 45 Euro. Got a full meal with drinks which is great. Staff nice and professional. Flight 15 minutes late as it came in late from Copenhagen. Captain apologized for the delay as the purser did twice. Board magazine "UP" is very interesting to read.

MIA-LIS-MIA A330-200 Executive Class. With the exception of the angled seat, which was somewhat uncomfortable in the sleeping position, TAP provided better than expected service. Departures only slightly delayed. Arrivals ahead of schedule. Cabin crew provided excellent service and managed to present the vegetarian meal requested at time of reservation. IFE was lacking in variety and quality - too bad no provision for VOD, since video just seemed to start and begin without any understandable schedule - music was a better choice. After a second glass of red wine and good slug of Port, sleep came quickly!

MUC-LIS: had low expectations about TP and was pleasantly surprised. We travelled with a 2 year old child and the in-flight staff were brilliant looking after us - finding better seats after boarding was completed, bringing drinks, blankets. Breakfast was delicious and nicely presented but rather small. Airbus had a new IFE with nice map features. Another flight (PDL-LIS) a few days later also very pleasant with nice drinks and snacks offered. We liked TP'S product and will consider them for longer trips as well.

I had a very bad experience with TAP recently flying from London to Lisbon return. The flight to Lisbon was delayed for more than 2 hours, no apologies - nothing. That was still ok as we were going on holiday. On our return flight, TAP ground staff refused to check our luggage straight to destination stating we had two separate tickets - our connecting flight was on Etihad, which is also a partner with TAP on Star Alliance. We were told to retrieve our luggage from T1 at Heathrow and check in again at T4. The check-in staff were not very pleasant when we still asked for our luggage to be sent to final destination, and told us to go to customer service, and not surprisingly the person there was quite rude too. So, we had no choice, but to check-in to London, and hoping with the 3-hour connecting would be sufficient. Then the flight was delayed 30 minutes, and then it was delayed 2 and half hours, which would be impossible for us to catch the connecting flight. We had to call Etihad and change our flight - at extra cost plus hotel room.

LHR-LIS-LHR. Outbound on ancient A320, 1 hr late with little apology bar 'late inbound aircraft'. Seat and food OK, bonus of the 3 seats between the 2 of us. Return truly awful, on time admittedly on a newer A320. But honestly, the staff were awful. Did nothing to stop the most annoying child running riot on the plane (admittedly her parents did nothing either). Made 6 rows of the aircraft truly miserable. Baggage at LHR took 55 minutes to arrive at the belt, even though the screen said Bags Delivered about 15 minutes in. Star Alliance may get their baggage targets this way, doesn't mean its right.

TAP punctuality is atrocious. My last flight departed Zurich to Lisbon 50min late. Previous Bucharest to Lisbon was 1hr late. Lisbon to Munich was 2 hrs late with us sitting on the bus to the aircraft for 1 hr resulting with me missing my connecting flight. Budapest to Lisbon was cancelled with a replacement arriving 2 hrs later. So last 4 flights all delayed. Not impressed.

LIS/SID, Sal, Cabo Verde. Very nice flight, pleasant crew, clean aircraft, meal offered was good and quality of drinks excellent. On the downside, seats showing their age and cramped (A320) and besides videos on overhead monitors with no audio, no entertainment.

Flew Business Class from Lisbon to Newark. A330-200 went Technical at gate. TAP Ground staff was able to switch to a back-up aircraft within one hour, including unloading all cargo, luggage, catering and refuel the substitute equipment. Substitute Aircraft was also a new A330-200 with Star Alliance colour scheme. Very clean inside, crew friendly and professional. Food was fantastic for Airline meal. Only problem was entertainment system which could have had a few more choices of Music and Movies, and the seats that turned into a lie-flat bed, where not the most comfortable but adequate for a 7.5 hrs flight. All in all, it was one of the best transatlantic flight I have taken. Considering the original aircraft going technical before takeoff and getting into Newark with only 60 minutes delay, that was excellent.

Flew Business Class GTW-FUN-GTW. Broken seat that wouldn't stay in the upright position and no more space than economy. Outward leg was on time and actually arrived early, crew were ok but nothing to write home about and the "food" (cheese and ham sandwich) was edible but not what you would expect. The return was an unmitigated disaster. Flight eventually boarded over 1 hour late and we sat on the Tarmac for a further 2 hours. Crew huddled behind the curtain, they eventually offered one small glass of water, promptly got a paper (none offered to passengers) then settled down to more laughing and messing about. Throughout the return flight the crew treated the passengers as nothing more than an inconvenience. The language skills of the chief steward were non existent, so much so that his female colleagues had to step in and make the English announcements.

Flew Dakar-Lisbon-Frankfurt on Monday. Take-off in Dakar was 3hrs late, because they had to first check in customers from the flight that was cancelled the day before. In the end I was lucky to complete 6.30hr flight within 22 hours of the clock - other people spent 48 hours on planes and airports.

Stuttgart-Frankfurt-Lisbon. Flight from Frankfurt to Lisbon was cancelled, next flight delayed for a couple of hours due to technical issues - and made an additional stop at Dusseldorf, a city in the opposite direction to Lisbon. We arrived delayed for more than 6 hours. Tried to complain at customer relations, however I have never heard anything from them. I will avoid flying this airline again.

Flew TP0614 from LIS to BRU in Business on 30 Aug. Never again! You pay Business but TAP puts the overbooked economy passengers into Business with the consequence that you do not have free space between the seats. No possibility to work. Meal consists of sandwich with cheese and ham. There is no reason to fly TAP in business.

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