TAP PORTUGAL customer review :  4 November 2009 by L Walker (UK)

Gatwick to Porto and on to Funchal. On our return we came direct to Gatwick. We were very happy and great value. The staff were friendly, seats old fashioned but more room than other budget airlines and comfortable. All flights on time. We caught our connection with no problems at all and baggage arrived safely. I would recommend that you arrive early to check in as they allocate seats on arrival and you risk being seated separately if you are late. I would not rely on the food for your meal, it's nice that it's provided but is just a rather sad meat roll with Portuguese cake.

TAP PORTUGAL customer review :  26 October 2009 by Janet Filmer (UK)

We arrived at the TAP check in desk on 15th Oct to fly Business Class to Funchal. A female clerk shouted, passports several times before snatching them and almost throwing them back at us. She then commanded us to put our bags onto the conveyor, saying, hurry up hurry up. When l asked if she had a problem as she was so rude and miserable she replied, do you think I am a performing monkey then?

TAP PORTUGAL customer review :  24 October 2009 by C Johnson (UK)

Gatwick to Funchal return. Separate check in for executive class and priority security and boarding. Priority security screening not particularly well signposted in Funchal but its via the green lane. Seat pitch and comfort of seats fine both ways. No choice of menu on outward leg. Food quality average. On return journey 3 choices of entree and extensive wine/drinks. Food delicious. Cabin staff friendly and helpful.

TAP PORTUGAL customer review :  22 October 2009 by Paul Murray (UK)

LHR to LIS and back with TAP. Awful staff, terrible airport, bad food, cramped seats. When we arrived at Lisbon Airport for the return leg it turned out that the flight that we were due to travel on had been cancelled and we had been rebooked on a much later flight. I asked why we hadn't been told about this and was informed that I had received an email ten days earlier telling me about this change. When I checked, sure enough I'd had an email. The email had the subject field "ELECTRONIC TICKET PASSENGER RECEIPT AND ITINERARY". It was written entirely in BLOCK CAPITAL TEXT, with no formatting - it was quite unreadable. It looked like an old- fashioned telex. It described itself as a "RECEIPT AND ITINERARY *** NOT VALID FOR TRANSPORTATION ***". There was nowhere in this email that it said that our original return flight had been cancelled - just a change to the flight number and departure time buried deep in this wodge of useless text. TAP staff at Lisbon Airport were utterly unhelpful. Their attitude oozed contempt - my failure to see this change to the return flight was obviously entirely due to my stupidity. When I said that the email sent was useless and should have had the subject field "IMPORTANT INFORMATION - FLIGHT CHANGED" or something like that, they looked blankly and then did that passive-aggressive little smirk thing. Lisbon airport has virtually no gates and you spend ridiculous amounts of time on stuffy buses getting to and from the terminal building. But mostly I found their customer service was pretty much the worst I've ever seen..

TAP PORTUGAL customer review :  19 October 2009 by M Smith (UK)

LHR-LIS-LHR Economy. Dreadful seat with terrible legroom - worse than a low cost or charter airline. Food, although free, was very poor too. Cabin crew friendly, but felt like they were just going through motions. Flight late going out. On time returning.

TAP PORTUGAL customer review :  19 October 2009 by Mark Brady (UK)

LHR-LIS-FOR. Clean and comfortable A330-200 showing signs of its age with creaking seats and well used personal tv remote. Service was simple as expected and attendants did their job. Connection in LIS was one hour and just made it but the flight ended up being delayed an hour as boarding was atrociously handled by gate staff who took ages to process passengers as the plane was remotely parked. Baggage was lost in LIS and returned in FOR two days later.

TAP PORTUGAL customer review :  13 October 2009 by W Brandner (Germany)

Flying economy between Portugal and South America with TAP is something I cannot recommend - seat spacing in their A340-300 is even narrower than in LH B747-440. Planes seem to be quite old (still have ashtrays embedded in the arm rests). Crew barks at you for not closing window shades while the cabin is still fully illuminated. Flights within Europe were ok (more space than on atlantic flights). Still, it would have been nice if my luggage had arrived with me in Frankfurt (TAP temporarily lost it in Lisboa)

TAP PORTUGAL customer review :  1 October 2009 by Andrea Kurtz (Germany)

Hamburg-Lisbon-Hamburg, nice experience with good meal service and ontime flights. Comfortable Airbus with leather seats, polite staff. Fast check in using self service in Lisbon and baggage drop off.

TAP PORTUGAL customer review :  29 September 2009 by R Albuquerque (South Africa)

JNB-LIS-LHR in economy class returning CDG-LIS-JNB. Clean and comfortable A330-200 Johannesburg to Lisbon route. All flights ahead of time. A somewhat old A320 LIS-LHR, but it was comfortable and had overhead televisions. CDG-LIS an A319 which was comfortable. A good selection of warm food and portuguese wines in economy class. Food served european flights sufficient for flight time. Inflight entertainment on long-haul flights individual IFE screen with good selection of movies and entertainment. Flight attendants polite, professional and friendly.

TAP PORTUGAL customer review :  29 September 2009 by W Murow (Germany)

ZRH-LIS-ZRH. Service onboard inefficient and slow, but friendly - and they still serve something to eat on European flights. However, ground handling a complete mess. It starts with their website which is hard to use. Online check-in didn't work on both flights. Check-in in ZRH (handled by Swiss) very unprofessional. Swiss staff sent us to the self-service machines since they wouldn't serve TAP passengers at the counter, machines didn't work (reason was some wrong booking done by TAP), we were sent back and forth to four different people (including massive waiting times) only to check in for a simple inner European flight. Took us more than an hour. Things were worse when it came to the return flight. TAP check-in in LIS is a kind of cattle drive. People were gathered until outside the terminal building because they opened only eight counters for about twelve European flights all leaving at the same time. Again, no automatic or online booking possible. Check-in there took 90 min. Again: For a simple Schengen flight. And there are also other things hardly acceptable. For example, they start boarding and leave passengers standing in the bus because there is no driver. You can stand things like these once or twice, but they happen again and again. Some years ago, when TAP joined Star Alliance, I had the impression that they tried to get better. Now they are back at the old routine of not caring about anything. And by the way, be always aware of a strike. This time, the pilots striked while we were in Lisbon. Last time, the ground staff did.

TAP PORTUGAL customer review :  25 September 2009 by Daniel Silva (UK)

TAP and its subsidiary PGA are undoubtdely two of the worst airlines in Europe. Frequent delays and pilot strikes, old planes, food is disgusting and customer service is non-existant! I have bad experiences with TAP, and after complaining many times they don't even reply - not to mention the high prices!