TAP Portugal review by T Vaz

5 May 2008  Customer Trip Rating :

LIS-ARL return. Check in online worked well, but baggage drop off counter at Lisbon Airport was busy and moving slow! Both flights were on a shabby A320, no inflight entertainment and fabric seats. Reasonable leg room and good inflight service.

TAP Portugal review by Stephane Dagot

15 April 2008  Customer Trip Rating :

ORY-LIS-ORY. Excellent flights, leather seats confortable, video screen and a wide choice of newspapers. The staff was polite and professional. The announcement were in a perfect french. The staff seemed to be fond of speaking french. The meal was quite good, there was a wide range of drinks. Moreover, Lisbon airport is peaceful.

TAP Portugal review by S Wilson

15 April 2008  Customer Trip Rating :

LHR-LIS return in economy. Ground staff at Heathrow far from helpful. Boarding was chaotic as the announcements were quiet and incomprehensible at the gate, and no priority boarding for business class/Star Gold premium passengers. Finally got onboard an hour late, with seats on an Airbus A320 that were hard and uncomfortable. Inedible hot soggy ham and cheese roll. Drinks were offered regularly though and fruit salad was ok. At Lisbon was bussed to the terminal after about 10 minutes waiting. On return Lisbon checkin was a breeze, although nobody at the Star Alliance Gold/Business Class checkin. Lounge excellent, but the boarding was chaotic. Was standing waiting for a bus to take us to the plane for around 20 minutes after boarding passes were checked. Seats fine on return flight, but same inedible food. Adequate for the price, but don't rely on the food - and perhaps things will be better when TAP moves to Heathrow Terminal 1 or fires Alitalia from ground handling.

TAP Portugal review by C McCafferty

11 April 2008  Customer Trip Rating :

FAO-LIS-LHR. Check in was a little disorganised in Faro, but I still didn't have to wait more than 10 or 15 minutes. The agent in Faro checked me in for both flights and provided boarding passes. The first leg was a little late departing, but we arrived on time at a remote stand less than 30 minutes later in Lisbon. The transfer bus awaited to take us to the terminal, and I was through and in departures within 15-20 minutes of landing. (It was good to see that the 'Short Transfer' service TAP promises actually exists, and was waiting to take some passengers to Hannover). The second leg boarded on time, again via buses. The middle seat was free in my row. We were served a hot snack and drinks. I had some trepidation checking in my bag in Faro, given TAP's unfortunate ranking in terms of losing bags, but needn't have worried.

TAP Portugal review by R Crawford

8 April 2008  Customer Trip Rating :

LIS-LHR evening flight A319. Professional, smiling cabin staff, friendly, and helpful. Clean aircraft. The only thing I would complain about is the airport TAP staff at Lisbon Airport seemed to be a bit disorganised. We could not use the fast bag drop desk, although we checked in online before. They just kept sending us from one check-in desk to another. Overall my experience with TAP Portugal has been good.

TAP Portugal review by John Atkins

1 April 2008  Customer Trip Rating :

LGW-OPO return was smooth and on time. Check in outbound was instant and the queue at Porto on return was fast and efficient. Onboard service was friendly and efficient. One oddity though. We decided to return two days early so I called the TAP call centre in Portugal. I was told that there was no space at all on any return flight to London, either LGW or LHR. After an hour of calling (well trying to call) Ryanair, I called a friend in the UK asking her to check TAP website reservations service. The 1725 service the next day was showing capacity. Another call to TAP in Portugal. I was then offered that flight and the 10:30 flight (transpiring to be only 66% full) on the same day. All reservations were transferred on the same booking reference and was as smooth as all other dealings. Shame about £45 each for a simple computerised transaction to transfer the flight though.

TAP Portugal review by Stanley Gomes

12 March 2008  Customer Trip Rating :

Economy Class Lisbon to Munich and will never use this airline again. We had travelled from the United States to visit Western Europe and during our final trip in Europe from Portugal to Germany we had a horrible experience at the Lisbon Airport with the TAP check-in personnel; they were slow and quite rude in processing the luggage. They charged us a huge sum of money due to the fact that each had an extra piece of luggage. Now we had travelled through most of Europe without a luggage issue but TAP in Lisbon gave us hell.

TAP Portugal review by P Tomás

28 February 2008  Customer Trip Rating :

LIS-EWR-OPO (Economy). A reasonable flight. Food good and crew polite, although service was a bit slow. A310 showing it's age but with good legroom. Flights were on time, with only minor delays LIS- EWR.

TAP Portugal review by C Roberts

26 February 2008  Customer Trip Rating :

Sal-Lisbon in Economy. Nowhere as good as TACV. Check-in took forever, and once onboard a flight that left at 2am, there were constant, loud and often unnecessary announcements while people tried to sleep. Lights would turn off, then on, then off - but were mostly on at full blast through the flight. Full audio coming through the speakers while they showed bad TV during most of the flight. Pillows and blankets confiscated 20 minutes before landing for "safety purposes." Food the worst I've had. The passenger next to me and I spent a few minutes trying to figure out if were being served chicken or fish - we finally decided it was really bad fish. This isn't an airline I look forward to flying again.

TAP Portugal review by R Gosling

25 February 2008  Customer Trip Rating :

LHR-Funchal-LHR Economy. Enjoyable experience. Allocated exit seats on outward journey and served an acceptable hot meal as well. Flight on time and crew friendly. Many unoccupied seats on the return so could spread out. Again a good hot meal served and flight on time. Flying experience has been exclusively BA over the last few years. This compared very favourably.

TAP Portugal review by David Gartside

17 February 2008  Customer Trip Rating :

LHR-LIS return Economy A320. Very good trip - on time both ways despite the usual Heathrow horrors. Good catering and drinks service. Friendly crew, both in cabin and from the flight deck.

TAP Portugal review by P Strachan

29 January 2008  Customer Trip Rating :

Gatwick - Funchal return economy - we were very pleasantly surprised. Good legroom, good food and polite cabin crew and on time. Would use again.

TAP Portugal review by P Wilkinson

8 January 2008  Customer Trip Rating :

Brussels - Lisbon return. Flights on time, inflight service good for a 2h30 flight (breakfast with hot sandwich and a good variety of beverages) and very friendly and efficient cabin crew. Clean Airbus A 320 planes on both legs with acceptable seat pitch (I was sitting in the front part of the plane). The airline has improved its service standards since my last trip with them last year. Only ground services, especially at Lisbon airport still need to be improved but as for the services provided onboard, I am impressed.

TAP Portugal review by J Wheadon

2 January 2008  Customer Trip Rating :

I and my wife were booked to return Caracas-Frankfurt via Lisbon, leaving CCS at 17:20 28Dec07 on TP130 . We arrived at CCS airport and joined the queue for TAP checkin at 13:30. After queing for about 1.5hrs we reached the checkin counter, to be told that the flight was cancelled (no reason offered) and were given a leaflet in Spanish only which explained passenger rights in Venezuela in case of flight delay, cancellation etc (but was not according too EU Regulation 261/2004). This was not much use as we don't speak more than a few words of Spanish. TAP checkin staff spoke only Spanish and no staff of TAP nor other "official-looking" persons would admit to being able to speak or understand English. About 17:00 we were bussed with all our baggage back to Caracas and put into the Gran Melia hotel, a high-class hotel in the middle of a no-go area. Next day we were bussed back to CCS airport where we were made to STAND in a queue from 12:45 for more than 5.5hrs (no refreshment or seats offered although we are obviously quite aged) until we could check in. 3 of the 4 possible checkin counters were manned most of the time but apparently only one weighing machine worked. The TAP checkin staff greeted me in Spanish spoken at the usual machine-gun rate, and claimed not to speak English, however when I banged on the counter and told her to get someone who could speak English (after all, TAP is an international airline, and CCS is supposed to be an international airport), she switched to English which was quite understandable. The plane finally took off at about 20:30, so of course we missed our onward flight at LIS, where TAP service was friendly and "civilised european". I suppose that TAP managers never go to CCS to check on how their operations are done. I also suppose that the flight on 28Dec was cancelled simply because there were not enough booked passengers to make it worthwhile, as on 29 Dec the plane was about 80% full. This airline gets 1 star because I cannot mark with less, and because they actually did not lose our baggage.

TAP Portugal review by Celeste Myburgh

24 December 2007  Customer Trip Rating :

I am currently sitting at Faro Airport at 20:11 on 23 December 2007. We were informed that our flight that had to leave at 16:20 this afternoon for Lisbon, will be delayed to 19:20. We have a connecting TAP flight at 22:15 to South Africa. TAP in Lisbon was made aware of this this afternoon already, that there are many passengers who need to be home in South Africa for Christmas day. TAP refused to arrange a bus for the passengers to Lisbon or dinner, they only provide a snack.How stingy and cruel can one get? It is Christmas and it was well within their power and ability to ensure that we could be on time for our flight to South Africa! It is a mere two and a half hour drive by bus to Lisbon. If they do no delay the flight to South Africa tonight, we will miss Christmas with our families. I believe that TAP has absolutely neither concience nor integrity. They now proved treat people as objects and could not be bothered about anything but themselves.

TAP Portugal review by Holger Giese

4 December 2007  Customer Trip Rating :

FRA-LIS-GRU and return in Y. Breakfast FRA-LIS a plain croissant with 2 slices of cheese. LIS-GRU in A340-300 : a good seat with foot rest and space. But chewing gum under arm rests. The lavatories ae could be more clean. IFE as bad as LH. Food looks bad but taste was ok. Flight back in A330-200. Same space in the seat with footrests and cleaner, with individual PTV monitor.Flight attendants attentive and friendly. On the outbound flight you must get additional drinks yourself at the galley. Inbound the flight attendants came to your call sign. For the price the flights are ok. Internet ticket is a problem because it doesn't say what class you fly for the miles you get. So my wife lost the FF-flyer status in Star. What we really like is the PC concept because the 20kg LH allows is the biggest joke.

TAP Portugal review by T Freitas

28 November 2007  Customer Trip Rating :

LIS-EWR Y class. Due to the AF strike, I was rerouted to NYC with TP. Check-in quick. Boarding procedure was chaotic. A330, 33" seat pitch, footrest and good reclining. IFE non-AVOD, and available movies were of dubious quality. Food (lunch and snack) average. FA's were attentive, offering water several times between meals. Deboarding swift and my suitcase was waiting for me as as I got to the luggage belts.

TAP Portugal review by Mark Bavin

7 November 2007  Customer Trip Rating :

LGW-LIS return economy class. Aircraft (A321) was clean and tidy on both legs of our trip. Ground staff efficient if not particularly friendly. Hot and tasty snacks with free non/alcholic drinks offered on both trips.Cabin crew on both legs were in the main, efficient and friendly. Flights departed slightly late on both legs, but lost time was made up en-route. Plenty of announcements made by both Captain and cabin staff. Fares were good value and I would happily use this airline again.

TAP Portugal review by Michael Little

23 October 2007  Customer Trip Rating :

LHR-LIS in A320 (Star Alliance livery), Economy class. Check-in quick but lacking a smile. The flight was very full but on-board service friendly enough. A small but tasty packed lunch type meal was served with wine, water and tea/coffee. The seat (11A) was tatty but I appreciated the exit row. Parked at a remote stand which is normal at LIS for TP, but I noticed an EZY B737 parked at an airbridge. Very long wait for our baggage. Good value considering the cheap fare.

TAP Portugal review by Julius Krajewski

18 October 2007  Customer Trip Rating :

BCN-LHR-PHL return. Connection to terminal 4 a nightmare. Smoking area was a plus. 767 to PHL. Acceptable food and service On the return luckily had an emergency exit row seat. IFE was excellent.

TAP Portugal review by Jose Carvalho

9 October 2007  Customer Trip Rating :

Ham-Lis return in Economy - A319 is equipped with 132 leather seats which is standard and better than some airlines (no frill airlines much worse). IFE not good but at least existing which also differs of much higher rated airlines. Food not outstanding but free which is good because my fare was lower than fare on same day for Germanwings, Air Berlin etc. Plane was nice and clean. Good experience.

TAP Portugal review by J Roden

9 October 2007  Customer Trip Rating :

Gatwick to Madeira return. Air crew were polite and helpful. We had a hot meal (lasagne with all the trimmings plus dessert) and free alcoholic drink and plenty of tea/coffee. On the return journey we had a free alcoholic drink shortly after take off then a good meal. Plenty of leg room and polite and attentive staff. Seats could have been better padded but overall we were very happy with our first flight with TAP and would have no hesitation in using this airline again for our next trip to Madeira.

TAP Portugal review by Steven Curfs

5 October 2007  Customer Trip Rating :

LUX-OPO in Y class. Boarding ok but tired A319 with terrible seat pitch (I'm 1m87). We got a warm ham and cheese sandwich together with yoghurt and water/coffee. Drinks ok but food substandard. I chose TAP because they were the only ones with reasonable fares at the time of booking but will consider other options in the future.

TAP Portugal review by Richard Campbell

6 September 2007  Customer Trip Rating :

LHR-LIS return. 2 hour plus delays on both legs, outbound because of industrial action by staff at Lisbon Airport, inbound because of late arrival of incoming plane. I understood and accepted this - but why did none of the TAP staff seem to care? Food was mediocre to the point of being insulting - something that appeared to be a spam roll wrapped in tinfoil and a sugary mousse.

TAP Portugal review by R Seager

2 September 2007  Customer Trip Rating :

Porto to LHR 29th August and concerned about the attitude of the crew to safety. There was no safety briefing at all. The crew served the meal in Business Class, gave us a drink and then dissapeared for the rest of the flight. The male head FA who was there when we got on appeared when we landed. I am a frequent flyer on many European airlines and have never had this happen before.

TAP Portugal review by Ivan Nikitin

2 September 2007  Customer Trip Rating :

Barcelona-Lisbon-Faro return. Almost excellent flights with TAP. We were put on an earlier flight from Barcelona (we had very long connection from Moscow so that was really nice). All four flights were by A319, with all leather seating. Seat pitch was generous , especially on Lisbon-Barcelona flight. First three flights had only non-alcoholic drinks service and IFE, which consisted of 3D cartoons on drop- down screens without headphones and inflight magazine. Lisbon-Barcelona generous legroom, free white and red wine, coffee and tea. I ordered special Kosher meal and was not dissapointed - fresh and tasty! TAP is a nice airline, though not punctual, so do not plan tight connections.

TAP Portugal review by Dirk Visser

28 August 2007  Customer Trip Rating :

LIS-AMS in economy. Friendly, smiling crew and fairly efficient compared to previous experiences with the airline. Only grip is the lack os legroom. On the A320, which was full, I had to sit with my knees spread as the seat in front of me was practically in my face - it was as though I was flying with a charter airline... There were also leather seats, which can be quite uncomfortable when it is very hot outdoors and the air conditioning isn't fully turned on. Catering was fine; the warm sandwiches were welcome. Flight also left and arrived on time.

TAP Portugal review by R Borzillo

16 August 2007  Customer Trip Rating :

EWR-OPO and FAO-LIS-EWR. Transatlantic flights with an Airbus A310, legroom very generous, but the seats are very thin. Flight attendants worked hard. OPO airport is very nice and modern. On the return flight, took the short hop from FAO to LIS. Was only in the air for about 30 minutes on a nice A319. All leather seats and the seat pitch was normal for airline carriers. Lisbon airport is not a pleasant airport for a lay over at all.

TAP Portugal review by Manuel Fernandez

7 August 2007  Customer Trip Rating :

LHR-OPO-AMS. Both flights delayed for about 30 minutes, and no explanation on both flights about the delay. Seats ok. Checkin in LHR (T2),quick and friendly. Meal service on LHR-OPO litle chaotic by crew. Check in in OPO fine, and as flight was not full the 2 seats next to me were open. Meal service this time was better organized. Crew friendlyy. Overall a good experience, pity that announcements were not made to apologise for delays, (also not from cockpit).

TAP Portugal review by Carlos Moreira

3 August 2007  Customer Trip Rating :

LIS-LHR-LIS in Economy. Food better than other European airlines short-haul flights). Seats are fine and A319 in good condition. Cabin crew very poor, young FAs with lack of proper training on how to deal with the passengers. Overall, still a long way from offering a good balance between price and quality.

TAP Portugal review by Julia Gray

25 July 2007  Customer Trip Rating :

LIS-EWR in Business. Flight an over an hour late leaving LIS. Airline loaded two buses with passengers and unloaded one bus at each door of the aircraft creating the biggest mess I've ever seen. Our bus unloaded at the back and we had seats in row 2 of business class so we had to make our way all the way to the front going through all the coach customers putting away luggage and finding their seats. The other bus unloaded at the front door which made all those people have to fight through people loading from the back. I've never experienced such stupidity in all my years of travel. Rude flight attendants made things even better. Business seats comfortable, seat controls were a little hard to get the position you wanted, preset positions were ok for sleeping and eating though. Food was probably the worst I've ever had on a business class flight. IFE pretty slim, not many choices, all subtitled.

TAP Portugal review by J Aberg

17 July 2007  Customer Trip Rating :

Munich-Lisbon-Munich in economy class. I believe there are much worse airlines around. For just over 130 euros plus tax for a return ticket, including a connection to and from Munich, it was a bargain. The outbound flight was delayed by three hours, but TAP provided meal vouchers. Airbus 319 had a nice cabin with comfortable leather seats. The catering was acceptable, although not Cordon Bleu by any means. The only downside is that TAP, as a Star Alliance member, must get its act together when it comes to transfers within the alliance. For instance, I had a connection on the way home (i.e. after my Lisbon- Munich flight I was transferring to Lufthansa in Munich). It was by no means a given that I would be able to get a boarding pass for my second flight when checking in Lisbon. I hope this is something that TAP will address soon!

TAP Portugal review by S Collins

13 July 2007  Customer Trip Rating :

My wife and I have used TAP several times over the last four years - between London Gatwick and Lisbon (twice) and Funchal (Madeira - once). We chose to use TAP because they fly from Gatwick (infinitely preferable to the Heathrow experience) and because of our very poor previous experiences with GB Airlines and Easyjet. All of the flights were roughly on time and staff were helpful. Transit arrangement at Lisbon for Funchal were good and on that occasion we had particular reason to be thankful to the TAP check-in staff at Gatwick - my wife had overlooked the fact that her passport expired on the date of our departure - instead of saying she couldn't travel, they contacted Portuguese immigration at Lisbon and obtained clearance to go ahead (technically the passport was still be valid on entry to Portugal). However, food quality, which was excellent 3 years ago, can only be described as adequate between the UK and Portugal now.

TAP Portugal review by N Wright

25 June 2007  Customer Trip Rating :

EWR to Lisbon return in Business Class. Flights not yet equipped with advertised new business class seats - the only positive comments that I have is that both flights were on time and reasonably priced compared to Continental on the same route. Seats are slightly better than economy in other airlines and the food and service left a lot to be desired. Not an experience to be repeated!

TAP Portugal review by Tomás Alves

14 June 2007  Customer Trip Rating :

Lisbon - Terceira - Lisbon (economy). Overall, nothing to complain about. Food was adequate. Small portions, but tasty. The cabin crew on both times were courteous and did their job well. Both aircraft were clean. Seats ok, with good legroom in economy (A310).

TAP Portugal review by M Kirschstein

5 June 2007  Customer Trip Rating :

LGWFortaleza to Lisbon was delayed by 24 hours due to engine failure. All passengers were ferried to a hotel, no information was available from anybody. The next day we were collected and brought back to the airport where we took off with 24 hrs delay. In the meantime, TAP updated their computer with information that the flight had taken off and somebody in TAP arr & dep centre gave my wife the same information. This caused major confusion and cost us a lot of money but TAP as usual did not even give an apology. They offer very poor service on and off route.

TAP Portugal review by Paul Caston

5 June 2007  Customer Trip Rating :

Lisbon to Heathrow. What can I say, lovely aircraft, almost two hours late. When boarding we were told no food would be served on the plane, but that drinks would be supplied. When we were in the air we were told that we would have to go to the galley to get our drinks. When I went down to get a drink the stewardesses were sitting down reading magazines. General impression of TAP is very negative, on the flight from Heathrow the fact that the plane needed to get into the air seemed secondary to the crew talking.

TAP Portugal review by Brian Hill

24 May 2007  Customer Trip Rating :

LGW to FNC and return; outbound an A321, inbound an A320. Both planes featured the most uncomfortable seats I've ever sat in, especially the A320 which had a hard bar at the back of the seat cushion making the 3.25 hour flight nearly unbearable. Food was awful, impossible to guess what meat it was on the return leg. TAP now offer various brands of spirits in 'Sachet Systems' instead of bottles - not on these flights, no spirits at all, just wine, beer or soft drinks. At least the flights were on time.

TAP Portugal review by S Bothma

17 May 2007  Customer Trip Rating :

Johannesburg to Lisbon and then from Lisbon to Stockholm and then the same way back again. It was unfortunately the only flight available in that week. First of all the flight departed three hours late from Johannesburg. There were spoons lying on the floor, which means they didn't even cleaned up the plane properly. The TV screen had a magnetic interference, and the sound did not work. The cabin crew do not understand English. I asked for apple juice and she gave me water. When I landed in Lisbon, I missed my link flight with 5 minutes. I had to wait for 3 hours in a queue (because the ladies helping are not really in the mood). Eventually I flew to Frankfurt and then Stockholm. When I arrived at Stockholm my luggage unfortunately did not find it's way to Stockholm as well. It only arrived the Friday morning, because the Portugal Airport had only one person to sort out the luggage and we cannot to expect from him to take care of all the luggage in one day (the story told to me by Star Alliance). My flight back from Stockholm was better. But the magnetic interference in the TV display and the lack of English communication skills were still present. I spoke eventually Afrikaans (my home language) and then got a reaction from them. TAP stands for Take Another Plane. Believe me, that is what I will do next time.

TAP Portugal review by Jean-Louis Vergaert

17 May 2007  Customer Trip Rating :

London Heathrow to Lisbon, Business class: the secret for a good flight in this A320 plane is to book seat 3 D/E/F (right side of the plane), as you have space between the seat and the wall - contrary to other airlines who squeeze as many seats as possible and give to the poor first row business class passenger only enough space to insert their knees. For the other business class seats however, TAP has decided to give exactly the same space between seats as to the economy class passengers, however as the cabin was deserted, and as you can lift the armrests, you could easily lay down over the 3 seats of your row. Food was very average, but the scrambled eggs were nice and foamy - the rolls and croissants however have collapsed over themselves. Service was most attentive and courteous. No delay, good information, so a good decent flight at the end. That would be a nightmare however if the business class cabin would have been full.

TAP Portugal review by S Koenig

13 May 2007  Customer Trip Rating :

Economy class Fortaleza-Lisbon, Lisbon-Budapest, Brussels-Lisbon and Lisbon-Fortaleza. Food, especially dessert, was actually pretty good for airline food. Except for glitches with the audio system, planes were fine and not as cavernous as some wide-bodied jets. No headsets on Lisbon-Budapest flight seemed strange, especially as they still showed a film, but same thing occured on Brussels-Lisbon flight (they wisely included a silent Charlie Chaprlin film on that leg). No one sat in the front section of the flight to Budapest (business class, I think but still 3 seats on each side), so they shut the curtain to make sure no one moved up there to get more space. On Lisbon-Fortaleza flight, one entire side section of economy class was shut off by a curtain (I gather to reduce the areas they had to clean). Worse was the intoxicated passenger (he smelled of beer when he boarded, so may well have drunk all of his alcohol beforehand), who managed to put out of commission 2 of 4 economy class toilets through vomiting and errant urination. At one point this passenger tried to sleep on the floor behind a row on the side, stretching his legs across the aisle. Not sure why he was allowed to board (I was once on a United flight when a passenger with a really bad hangover was forced to leave the plane, since, the flight attendant said, she was in no shape to fly, especially in case of an emergency). This was a 7-hour flight over the Atlantic so it was good he did not become ill. Fortunately, flight was not full, so passengers managed to use the 2 remaining toilets without too long of lines. I did submit a complaint form.

TAP Portugal review by Graham Chilvers

1 May 2007  Customer Trip Rating :

Rio to London. 17.30 flight from Rio to Lisbon was cancelled. After much hanging around we were transfered to a Hotel. Told we had a 6am flight. Picked up at 4am. Flight wasn't until 8.30am - 4.5 hrs in a shut airport! Arrived in Lisbon at 10pm. One person on duty. Took 2.5 hrs to get a bus to an hotel on the airport. Left Lisbon for London 8.30am next day. We left our hotel in Rio at 5pm Sat (UK time) arrived home 6.30 Monday. It's not the cancelled plane I object to - it happens! It is the total lack of forward planning. TAP knew the plane was cancelled yet nothing was organised. Never again with TAP.

TAP Portugal review by Ella Autiero

24 April 2007  Customer Trip Rating :

I've flown TAP last week; I chose them because they are the only european airline flying directly to Fortaleza (I try to avoid Sao Paulo as a transit airport). The whole experience was poor: they send prehistoric Airbus 310's to South America with a non-existant entertainment system.The service was slow and the food inedible. I had a business class ticket (they call it Executive class), and the business class was half empty, but after two hours inflight people from Economy would just come to the front and sit down and stay! What's the point in paying 2500euros if their so-called Executive class is open to everyone? Last but not least, the crew was lazy and inefficient. They offer DVD players in business; after the service I asked one flight attendant who walked by if it was possible to get one: he replied to me that he was working in Economy and that I should get up, go to the Galley and ask on of the Business class flight attendant! Unimaginable on a Swiss, British Airways or Lufthansa flight!

TAP Portugal review by Jan Keller

15 April 2007  Customer Trip Rating :

The second time I've flown with TAP from Europe through Lisbon to Brazil, the second time they lost our baggage on the return flight. GIG-LIS-LHR: Flight 1 hour late in Rio, thus check in tells us we cannot reach connection in LIS to LHR anymore. The only option we are given for an onward connection is at 1pm to Gatwick. With the prospect of a 6 hours stop in Lisbon we board the plane. Flew in business - seats ok, food terrible, drinks good, crew very unfriendly. In London about 7 passengers don't get their luggage. Filling in forms went quickly, you are given a telephone number to check the status of lost baggage. However this is only an answering machine and they never call you back (text on answering machine is telling: We are sorry that we are unable to answer your call due to the very high number of lost luggage). Conclusion: unless there is an emergency, avoid this airline under all circumstances.

TAP Portugal review by Jorge Zwiep

10 April 2007   Customer Trip Rating : n/a

I’m a frequent traveller from LIS to Brazil. As TAP offers the highest frequency of flights to Brazilian destinations. That's was the best part of my story. Quality of performance and service is terrible. This organisation is one of the worst I know in Civil Aviation. I returned from Brazil march 31. The plane was delayed 17hrs due to seems technical problems in LIS. TAP offered a nice hotel, no problems with that. Most of the passengers had an onward connexion in LIS, these passengers were threatened badly. Part of the connexions could not be rebooked. During the flight no apologies were given about the delay. Short before arrival the cabin supervisor mentioned that upon arrival ground staff are waiting to assist transferring passengers. After arrival at 00.30 local time, a single ground staff member advised the passengers to go to the departure hall service desk for more information. (transfer-area was closed at that time) At the service desk only one service employee was available to assist approx. 100 transfer passengers. Passengers got almost all chairs from a nearby coffee-corner due to the extensive waiting time. This at night-hours! No hotel was offered in LIS. It was sad to see that a numerous passengers were on their first (Intercontinal) flight. It was nice to see that fellow passengers gave them a helping hand. Warning: TAP is an old fashioned airline, with a general attitude that passengers should be pleased that they can fly with them. A new uniform needs also a new attitude.

TAP Portugal review by Matt Hadley

10 April 2007   Customer Trip Rating : n/a

ZRH-LIS and MUN-LIS. All flights departed late (approximately one hour). The crew will always try to blame "air traffic control" or "late arrival of the inbound aircraft" but TAP needs to face the real issue here. The ground service and boarding procedures in Lisbon are the worst. This invariably causes the flight to miss the alloted slot granted by air traffic control, thus causing a further delay. So the inbound aircraft (TAP into Munich and Zurich) was an hour late. The turn around in Munich and Zurich works with quite well but the plane is then late back to Lisbon. Lufthansa and Swiss do not tell you that your leg from ZHR or MUN is TAP, so they are culpable as well. The Star Alliance needs to send in a group of consultants to kick TAP into shape on the ground in Lisbon. Other complaints, on business class MUN to LIS the food was so bad I had to send it back for another option. Wine was good, even excellent. Aircraft old and tired but the crew is generally pretty decent but I agree with unattentive. Baggage on the ground in Lisbon is also very poor, 50 minutes to receive my bag. I will try to avoid TAP in the future if I can.

TAP Portugal review by D Vetter

10 April 2007   Customer Trip Rating : n/a

FRA-LIS-RIO-REC return. First of all and most important we reached all flights. That's worth a comment, because all flights were late. TAP is OK for inner-european flights and short-distance-flights but they're out of the question for long-distance-flights. The aircraft from Lisbon to Rio de Janeiro was quite new but no inflight-entertainment- systems were installed. Most of the displays (installed every 3 or 4 rows) were "out of service" or showed a very diffuse picture of whatever. Food was poor. Far the worst was service onboard. The attendants were pretty unkind. Best of all was, that the aircraft was not fully occupied. I don't wonder why. TAP ... take another plane.

TAP Portugal review by Marko Pajunen

24 March 2007

BRU-LIS-AMS in economy in March 2007. Not the best experience, I have to say. The flight BRU-LIS on A320 was on time, but the lack of legroom made it an unpleasant experience, and the plane look old and cramped. The return flight LIS-AMS was 45min late and I missed my connection flight at AMS.The TAP people at LIS were not very helpful, I was only told "they help you in Amsterdam"... the crew on A319 showed better attitude and I got the needed information. The A319 was a lot more comfortable plane, with better legroom and rather nice fake leather seats. The meals, warm sandwich on both flights, were small but tasty. The crews were friendly but didn't give the most professional impression. I will avoid TAP in future, especially if I have connection flights.

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