TAP PORTUGAL   Customer Reviews and Passenger Trip Reports

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TAP AIR PORTUGAL :  your "one-stop" passenger guide
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TAP PORTUGAL customer review :  22 October 2009 by Paul Murray (UK)

LHR to LIS and back with TAP. Awful staff, terrible airport, bad food, cramped seats. When we arrived at Lisbon Airport for the return leg it turned out that the flight that we were due to travel on had been cancelled and we had been rebooked on a much later flight. I asked why we hadn't been told about this and was informed that I had received an email ten days earlier telling me about this change. When I checked, sure enough I'd had an email. The email had the subject field "ELECTRONIC TICKET PASSENGER RECEIPT AND ITINERARY". It was written entirely in BLOCK CAPITAL TEXT, with no formatting - it was quite unreadable. It looked like an old- fashioned telex. It described itself as a "RECEIPT AND ITINERARY *** NOT VALID FOR TRANSPORTATION ***". There was nowhere in this email that it said that our original return flight had been cancelled - just a change to the flight number and departure time buried deep in this wodge of useless text. TAP staff at Lisbon Airport were utterly unhelpful. Their attitude oozed contempt - my failure to see this change to the return flight was obviously entirely due to my stupidity. When I said that the email sent was useless and should have had the subject field "IMPORTANT INFORMATION - FLIGHT CHANGED" or something like that, they looked blankly and then did that passive-aggressive little smirk thing. Lisbon airport has virtually no gates and you spend ridiculous amounts of time on stuffy buses getting to and from the terminal building. But mostly I found their customer service was pretty much the worst I've ever seen..

TAP PORTUGAL customer review :  19 October 2009 by M Smith (UK)

LHR-LIS-LHR Economy. Dreadful seat with terrible legroom - worse than a low cost or charter airline. Food, although free, was very poor too. Cabin crew friendly, but felt like they were just going through motions. Flight late going out. On time returning.

TAP PORTUGAL customer review :  19 October 2009 by Mark Brady (UK)

LHR-LIS-FOR. Clean and comfortable A330-200 showing signs of its age with creaking seats and well used personal tv remote. Service was simple as expected and attendants did their job. Connection in LIS was one hour and just made it but the flight ended up being delayed an hour as boarding was atrociously handled by gate staff who took ages to process passengers as the plane was remotely parked. Baggage was lost in LIS and returned in FOR two days later.

TAP PORTUGAL customer review :  13 October 2009 by W Brandner (Germany)

Flying economy between Portugal and South America with TAP is something I cannot recommend - seat spacing in their A340-300 is even narrower than in LH B747-440. Planes seem to be quite old (still have ashtrays embedded in the arm rests). Crew barks at you for not closing window shades while the cabin is still fully illuminated. Flights within Europe were ok (more space than on atlantic flights). Still, it would have been nice if my luggage had arrived with me in Frankfurt (TAP temporarily lost it in Lisboa)

TAP PORTUGAL customer review :  1 October 2009 by Andrea Kurtz (Germany)

Hamburg-Lisbon-Hamburg, nice experience with good meal service and ontime flights. Comfortable Airbus with leather seats, polite staff. Fast check in using self service in Lisbon and baggage drop off.

TAP PORTUGAL customer review :  29 September 2009 by R Albuquerque (South Africa)

JNB-LIS-LHR in economy class returning CDG-LIS-JNB. Clean and comfortable A330-200 Johannesburg to Lisbon route. All flights ahead of time. A somewhat old A320 LIS-LHR, but it was comfortable and had overhead televisions. CDG-LIS an A319 which was comfortable. A good selection of warm food and portuguese wines in economy class. Food served european flights sufficient for flight time. Inflight entertainment on long-haul flights individual IFE screen with good selection of movies and entertainment. Flight attendants polite, professional and friendly.

TAP PORTUGAL customer review :  29 September 2009 by W Murow (Germany)

ZRH-LIS-ZRH. Service onboard inefficient and slow, but friendly - and they still serve something to eat on European flights. However, ground handling a complete mess. It starts with their website which is hard to use. Online check-in didn't work on both flights. Check-in in ZRH (handled by Swiss) very unprofessional. Swiss staff sent us to the self-service machines since they wouldn't serve TAP passengers at the counter, machines didn't work (reason was some wrong booking done by TAP), we were sent back and forth to four different people (including massive waiting times) only to check in for a simple inner European flight. Took us more than an hour. Things were worse when it came to the return flight. TAP check-in in LIS is a kind of cattle drive. People were gathered until outside the terminal building because they opened only eight counters for about twelve European flights all leaving at the same time. Again, no automatic or online booking possible. Check-in there took 90 min. Again: For a simple Schengen flight. And there are also other things hardly acceptable. For example, they start boarding and leave passengers standing in the bus because there is no driver. You can stand things like these once or twice, but they happen again and again. Some years ago, when TAP joined Star Alliance, I had the impression that they tried to get better. Now they are back at the old routine of not caring about anything. And by the way, be always aware of a strike. This time, the pilots striked while we were in Lisbon. Last time, the ground staff did.

TAP PORTUGAL customer review :  25 September 2009 by Daniel Silva (UK)

TAP and its subsidiary PGA are undoubtdely two of the worst airlines in Europe. Frequent delays and pilot strikes, old planes, food is disgusting and customer service is non-existant! I have bad experiences with TAP, and after complaining many times they don't even reply - not to mention the high prices!

TAP PORTUGAL customer review :  9 September 2009 by G Bergara (Brazil)

GRU-LIS Economy class. Quick check-in (priority as we had an 85 yr old in a wheelchair). Good and organised boarding. A330-200, seats could be more confortable, though it was spacious. IFE was great. FA's attentive, polite, smiling for real. Food was good and wine was no more than OK. Overall a great flight, many problems upon arrival at Lisbon, though most of it's fault was due to airport ground staff, not TAP.

TAP PORTUGAL customer review :  31 August 2009 by I Pereira (Portugal)

I fly TAP about 5-6 times a year, mainly for work and booked by my company. TAP is very hit and miss, as rightly pointed out in many reviews. Last week flew Lisbon/Geneva and the checkin agent told me my booking was cancelled as I didnt use the outbound flight 5 days earlier - which was obviously their system error as I did fly GVA/LIS! Both checkin and sales agents quite unfriendly and treated me as if I was in the wrong. Once onboard, the 3 female crew were pleasant and polite. The usual service of a hot sandwich and soft drinks, juices and wines was offered with a smile.

TAP PORTUGAL customer review :  20 July 2009 by J Hutchins (UK)

LIS-LHR. 18.35 departure delayed to 19.00 due to late arrival, then delayed to 20.00 due to ill passenger on incoming flight - then delayed to 20.45, then to 21.00. Sunday nights in London the Metro/Underground system stops at 23.29. We landed at 23.05 and were out of the terminal at 23.30 - so no trains and ended up paying for a taxi which cost 12 times the tube fare. TAP's answer/assistance was none. We were all told to wait in the departure gate from 17.55 until 20.40 with 2 announcements and much confusion. Onboard no explanation. TAP remains arrogant at all levels. The London based so called marketing/PR guy is the perfect start to the brands arrogance. TAP fails on all service levels.

TAP PORTUGAL customer review :  8 July 2009 by A Simmonds (UK)

Would never fly TAP again. Stupidly ignored friends warnings that they had a 100% record of being delayed. Our flight from London to Dakar had a change in Lisbon. Our flight to Lisbon was delayed by 1hr and ended up with us having a layover of 24hours in Lisbon. They only had to hold the plane for 10mins but didn't, and we got dumped in a hotel overnight with a stale sandwich at 1am. On the return we were told in Lisbon that despite the fact that we had checked through from Dakar to London that our seats no longer existed! Not what you want to hear when you have been traveling through the night and the girl on the desk makes you feel bad about wanting a seat. Her response made us feel like it was our problem and all she said was 'it's not my fault' and made no attempt to apologize.

TAP PORTUGAL customer review :  2 July 2009 by S Lima (Switzerland)

REC to LIS was a bad experience. The flight attendants serving the seats 37 and around were very rude. More than one time me and my wife called them using the button on the seat and nobody came. The dinner and the breakfast was served with the minimal confort. The steward chasing the hostess discussing between them and ignoring the passengers. Very bad service. Positive side: flight on time and good price for the ticket.

TAP PORTUGAL customer review :  2 July 2009 by M Kvarven (Norway)

OSL-LIS-GIG and return. Oslo to Lisbon modern A320, crew service minded and food was great. The flight to Rio departing the next morning, so TAP fixed a hotel in Lisbon. LIS to GIG an A330-200, C class seats comfortable, good selection of food and great service. Same on the return from Rio. All in all, four fantastic journeys with TAP.