TAP Air Portugal  Customer Reviews and TAP Portugal Passenger Trip Reports

TAP Portugal customer travel guide

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Manchester - Lisbon. Airbus A319. 90 minutes late due to late arrival of incoming plane, but kept informed and turn around was quick. Sat in row 8, in the seats that convert to business class. Excellent leg room and comfortable leather seats. Drinks trolley with complimentary wine and soft drinks, plus a nice sandwich. Overheard screens played a selection of videos and plane tracking. Annoyingly, the seat belt signs remained on throughout the flight even though we were flying in calm air - maybe captain forgot to turn them off, but some people did get up to visit the toilet. Efficient bus to the terminal, direct to immigration, so no long walks. Baggage delivered reasonably promptly. A much better experience than the low cost and charter carriers.

Lisbon - Manchester. Fokker F100. This route is shared between TAP and Portugalia, dependant on which day you fly. My outward flight was with TAP. The plane, whilst old, was comfortable with leather seats and good leg room. Overhead bins smaller than the normal, so some people had difficulty fitting in their so called hand luggage! 20 mins late departure due to late arrivals. Bussed out to the plane. Quick and efficient cabin service - complimentary wine and soft and hot drinks. A small but tasty hot meal (unusual these days on short European flights) followed by another drinks run. Cabin crew very friendly. Noticeable quiet cabin due to engines at the rear. Overall and excellent airline and better than the mainline TAP Portugal outward journey.

TAP662 Lisbon to Amsterdam Airbus A320. The aircraft was in good condition, clean with comfortable seats, not much leg room (presume average for the industry). Flight departed on time and arrived on time. Meal was provided during the flight; no choice offered. Quality was pretty average. No personalized in flight entertainment. They had overhead screen with a programme playing, but no head set offered to passengers. Cabin crew friendly enough, but service levels considered only fair.

LIS-LHR-LIS in economy. Tickets were cheaper than low-cost alternative. Boarding and deboarding in LIS was by bus which a disadvantage. First flight had a delay of 30 mins and the return flight a delay of 1 hour. On both flight's crew acknowledged, explained and apologised for the delay. In-flight entertainment is almost non-existent (which is equivalent to most other European short-haul airline operations). However, on the return flight the screens showed the map/distance/time to destination which I think is quite good to have. For both flight's the crew was moderately attentive and caring. The best thing is the catering. No other airline (that I know of) is offering this level of food and drink in European short to medium haul flight's. Where else can you get a big full glass of good red or white wine, for free, in economy?

Lisbon - Zagreb, Aug 26th. It was supposed to be a direct flight, but at check-in we found out that it was re- routed via Prague, with the expected delay of 2 hours to our destination. The fact is that both direct flights were cancelled and replaced with Lisbon-Prague-Zagreb-Lisbon flight. Departure from Lisbon an hour late. Next, we were waiting for almost hour and a half at Prague, and even after all the passengers from Prague boarded, they explained to us that we are still waiting for the luggage of 4 passengers who came on-board late. Finally, we reached the destination 3 hours later than scheduled. The snack was poor, and despite the duration of the flight was exactly doubled, we didn't get any extra service. Nobody really apologized for the situation, like that's a normal thing. However, I find such policy very inappropriate. After all, there were more than enough passengers flying both to Prague and Zagreb, no need to merge flights. And not to mention passengers in transit who missed their subsequent connections, or trains, busses. Finally, we decided never to fly with TAP again.

Flew from Warsaw to Lisbon. My flight was 3 hours delayed, no warning, explanation or assistance provided. Flight had no food on board, no even to purchase. The ticket was very expensive - 890 euros economy class and no food available! Plane looked dirty and smelt. Inflight entertainment was awful. At Lisbon Airport we waited one hour to get luggage from the belt. Horrible experience I will never repeat again with TAP Portugal.

OPO-LIS-FRA. My flight was booked with Lufthansa. Check-in at OPO was quick, ground personnel was friendly and efficient, boarding well organized and departed on time. First flight was very short, no meals or beverages offered. Problems began at LIS. The gate was changed twice, the flight to FRA departed 40 minutes late. This situation made me feel stressed, because I had to make a tight connection in FRA with LH, and they had assigned me a seat on the last row, which I found to be inadequate. The flight was good, seat was quite comfortable, there were drop-in LCD monitors and breakfast was provided for free. In summary I found their service to be OK, their short/medium haul planes are modern and clean; however, I do not recommend LIS airport for connections, it is unorganized and ugly. OPO is much better.

LHR-LIS-FAO return. All flights left about 10-30 minutes late yet the time was always made up in flight. Seats are quite comfortable and I would recommend row 24 on A321 as it is exit seat with extra room. Food served is average usually a cold sandwich apart for on LIS-LHR where due to a crew shortage no food or drinks could be served throughout the flight. TAP is a good option against the LCC when going to Europe as they offer competitive rates and include all meals and baggage. It must be said that their Lisbon hub is not the best due to the lack of signs and long walks between gates when transferring.

Very disappointed, the food was horrible, the seats comfortable but dirty and the entertainment systems were old and damaged on the way to Rio de Janeiro. On the way to Lisbon, the service was ok but far away to justified the overpriced tickets. The customer service was disappointing after hearing great things. Expensive tickets but you receive a poor service.

Lisbon-Barcelona. Both flights operated with Fokker, the smallest and old plane used in TAP Portugal fleet. Both flights delayed (1h40 on the go, 2h50 on the back), boarding by bus (worse than Ryanair) and the plane inside looks very old and was dirty. The food was bad, a pretty small card lunch box style with "low-cost" small 1/4 dry sandwich "plastic food". Staff professional but arrogant and the ticket extremely overpriced. (430 euros there and back economy).

18-7-2012 and 12/13-8-2012 from Amsterdam via Lisbon to Newark USA. Both flights Amsterdam-Lisbon v.v. we had old airplanes with little leg space, worn leather seats and uninterested personnel. Flight from Lisbon to Newark was with an ancient Airbus, after 2.5 hours delay due to technical problems, and had no inflight entertainment. The flight from Newark to Lisbon had inflight entertainment, and remarkable nice personnel. Leg space and food were reasonable on these long hauls. However the sorry state of Lisbon airport, which serves as the hub for TAP, made us decide to never ever fly with TAP again.

I have never had so many inconveniences during one flight. During one trip with transit in Lisbon our first flight delayed 2 hours, our second flight for 5 and a half hours. On the flight from Madeira to Lisbon (1 hr 30 min duration) there was no meal service on board, the crew didn't give passengers even a glass of water, it was impossible to get meal vouchers at the airline service desk and finally our baggage did not arrive to our final destination. After 5 and a half hours transit time in Lisbon, we are still waiting for them after 3 more days.

I flew Prague to Lisbon and back in one week. Flight to Lisbon was 10 hours late, they said there was no aircraft available and on the top of it that the flight was oversold and somebody would have to stay in Prague. They left us waiting several hours without information. Flight originally scheduled at 7.30pm, during check-in at 5.30 they said they might have some information at 7pm, at 7 they said at 9pm and at 9 they postponed it to 11pm. Only at 1.50am we learned that we would fly at 5am. We got vouchers for refreshments and in the end also a hotel room. When we finally took off, none of the crew found it necessary to apologize for the trouble. The flight back to Prague was 3 hours late, they did not serve any food and explained that there was not enough crew to serve it. Eventually kids got their meals and adults got a cup of water on request.

I have flown TAP many times from Newark to Porto and I have no complaints. As TAP is the only airline that flies direct from the NYC metro area to Porto I frequent TAP when I go to Portugal. For about $100 more than airlines like Iberia that require me to transfer in Madrid I rather not give myself a hassle and fly direct. Flights are almost always on time. The food is average airplane food and 2 or 3 choices are always offered. Flight attendants are fulfil requests with a smile. The entertainment system on long haul flights is a huge plus. Updated IFE's on some of the planes are even better. Highly recommend!

Lisboa to Bruxelles on 29 July 2012 was more than hour late. Business class meal on this 2.5 hour flight consisted of nuts and a glass of water or orange juice. The inflight entertainment was the same Canadian hidden camera video as on my TAP flight six days earlier, and some culinary videos.

Flew from Heathrow to Lisbon on to the Azores. Flight out to the Azores was 3 hours late, because they said they had no crew. Coming back to Heathrow the flight was at first 15 minutes late, then another 15 minutes late, and then another 15 minutes late taking off because we were already late and lost our slot, got to over Heathrow and the plane was again 15 to 20 minutes late landing because we were late leaving Lisbon and lost our landing slot. The planes looked dirty and worn, but had leg room. The only positive experience of the trip was the cabin crew on all flights seemed nice, but the offered "meals" were not very good.

We flew for £193 per person to Portugal from London. It didn't start well as our flight was delayed by 1 hour for an 'unknown reason'. However, we soon boarded the plane and it was ok. TAP is a high class budget airline. Don't expect much. If you want a cheap flight, I recommend them for their price. If your going on a long haul flight, and your going on economy, maybe look somewhere else.

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