Spirit Airlines

✅ Trip Verified | Spirit Airlines is a complete disaster from start to finish. Their website is an absolute nightmare, a digital wasteland where functionality goes to die, leaving customers stranded and infuriated. In-person interactions are equally dreadful, as the incompetent staff at the front desk stumble through their tasks with all the grace of a blindfolded bull in a china shop. And don't even get me started on their so-called customer support – a band of inept liars who gleefully promise resolution while delivering nothing but frustration and disappointment. Flying Spirit is like willingly subjecting yourself to a special circle of hell reserved for those who enjoy torment and misery.

✅ Trip Verified | Terrible airline. The staff spoke in a condensing manner when checking in. One said to me to come but still had someone in front of her and threatened to send me to the back of the line and then I responded how can I come in front of you if you still have someone there. Got to Miami and noticed my designer suitcase was damaged but I had to leave because I had another flight. When I got home finally I sent a message and their staff said I had to have reported when I collected my bag. There was no staff to report to and I assumed a good airline would have cameras they could use to verify claims. The customer service staff said they keep their price down by not having to do anything about it and he closed the chat.

✅ Trip Verified | The flight and staff were very good. HOWEVER when we picked up our luggage one of our suitcases was damaged. Our ride was awaiting so we had to leave. We did not realize the extent of the damage to the contents until we got home. When we tried to call Spirit airlines to file a complaint 2.5 hours later no one could still send us the paperwork. This is a horrible system and they should be ashamed of themselves.

Not Verified | This is probably my worst experience with an airline ever! If you can, avoid this airline at all cost! Seats didn’t recline, got not sleep whatsoever. 5 hrs in the air. Yes no frills but they wouldn’t even give you water. Avoid this airline!

Not Verified | I had the most horrible experience with Spirit Airlines. First they changed my flight from evening 8 pm to morning 7 am with 6 hour lay over in Las Vegas. Original booking had 2 hour layover. Second we came to the airport at 4 am for our 7 am flight. All other airline agents were there at 4 am and helping their customers to check in bags. No body at Spirit counter. No body even at 4:30 am. Nobody even at 5 am. Finally they come at 5:10. We were standing in line for hour and 10 minutes. We did not choose our tickets. We never do. We let airlines automatically assign the seats. We are fine with random seats. But this time this lady tells us that since we did not choose our seats, we may not able to fly in this flight. She says we have 50:50 chance to fly in this plane. I said I already paid for the tickets two months ago, how can I not have a guaranteed seat. She says she is not responsible that I did not choose the seat. She was trying to sell me business class seats. I told her clearly that I am not paying for the seat and I can take a random seat. She still stays I have a 50:50 chance to get into the flight and I may not be guaranteed to fly in the 7 am flight. She is not even offering me a reward to go in the next flight in case it is overbooked. Finally the guy next to her (even he only intervened after 5 mins) says I am guaranteed to fly in the 7 am flight since I paid for the ticket but will be assigned random seat which is fine with me. Totally unprofessional behavior. Horrible service. By the way, when I checked my bag at Kiosk, the charge for one bag was $89.

Not Verified | I arrived an hour before my flight and they said I can't check in because "I'm late to board which is so stupid." Other airlines take their passengers 15 minutes before they board. This was my first and last time using Spirit. They guy didn't let us board and made us pay $99 each for a new boarding pass. We originally were supposed to go to LaGuardia and he said there is not flight till 9pm. I asked him if they fly to JFK he said no we don't fly to JFK. He was lying and being rude and said their is flight for Newark. Don't even bother calling customer service they aren't even helpful not even the supervisor so useless and waste of energy. No wonder your flight is cheap never again.! Deserve no stars whatsoever.

✅ Trip Verified | It’s the worst airline ever, they depart before the time, just to make me pay an extra $99 to rebook for a later hour, and the employees were so rude and with attitude. Honestly it’s a waste of money and time to fly with Spirit! It’s my last time flying with this airline, absolutely the worst.

Not Verified | Coming from a young adult, I had traveled this airline with my parents. My parents had booked this airline to give a try, but did not check the reviews. Researching online, I have found that this airline had been famous for cancellations & delays. This was indeed true. My family had booked two different flights & BOTH were delayed for 2-3 hours. When we got our ticket, it had told us our flight would be delayed till 2pm, but the boarding pass had said 10am. Next to us, I had overheard a family wondering why they were charged for a bag when they had ALREADY paid. As confused as we were, entering the gate was very annoying. The flight had changed twice and could not give us the time we had expected. My family booked the vacation for a short span of time and we have already wasted hours of our day at our destination sitting by the gate. We were bummed out because when I tried to ask the front desk about our departing time, there were already 3 people in line complaining about how this airline had constantly delayed on them. Entering the plane was the worst. The rating I could generously give for the, comfort, entertainment & staff service was a solid 1/10. Even kids could not enjoy the 3 hour flight. I do feel bad for the review, but the delays had struck me with a nerve. I will never fly with this airline again.

✅ Trip Verified | Do yourself a favor and stay away. The flight was delayed because some vip person had entered Vegas and the airport had not let them fly for 1 hour and 30 minutes. Once we got to Vegas another vip person got there and they had to go in circles in the sky until they could land. They won’t even offer you a glass of water and my carry on stayed behind in the airport because they said they would charge 100$ and I had paid for carry on through 3rd party. I asked them to take it to ticketing so my family member could pick it up. Cheap and delayed plus rude staff.

Not Verified | I purchased my daughter a ticket under my account. The system changed her name to mine but kept her date of birth and information in the purchase. When I called to have the name changed they told me I was unable to. They said I need to cancel but it was going to cost me $200 to do so. They then tell me to rebook but the new flight would cost $485 dollars and I couldn’t use the $50 voucher they gave me because it’s in my name. Once it was all said it done and $700 dollars later, she had her flight. Gets to the airport at BWI and was told her flight is delayed 4 hours. And since it’s delayed so long that she won’t make her connecting flight. She would have to reschedule her connection and the only thing available is at 7pm on the 17th of April! They want my 18 year old daughter to stay in an airport for 19 hours. They said we can give you a meal voucher for $7 and hotel voucher. My daughter is 18 and alone which means she cannot check in to a hotel. So once again no solution. Only option I was told was fly out tomorrow night and get to New Orleans after midnight on the 18th. Which means she is missing reasons she is supposed to be here and making the rest of the time here that much more difficult. Not to mention the 2 hour drive to BWI them back home and then again to BWI the next day. Absolutely absurd how airlines are able to mess with people’s lives and money this way with no repercussions or care because they know they can do it.