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Spirit Airlines Customer Reviews and Spirit Airlines Passenger Trip Reports

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a World 2-Star Airline

 
 

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Spirit Airlines Customer review :  17 June 2014 by C Lees    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very disappointing experience not to be repeated. First, there is a hard edge to the flight attendants. On the flight to Detroit one was so shrill into the microphone that several of us plugged our ears with our fingers. The flight attendants must be told to hawk the promotional credit card because on the flight to and from Detroit they spent quite a bit of time just before the final descent trying to hawk the cards. The departure to Detroit was delayed by 100 minutes. I paid an extra ten dollars on both flights for extra leg room. For the first time ever, my knees touched the seat pocket of the chair in front of me and I was unable to cross my legs without extreme contortions. Charge of 3.00$ for everything (including water). That money grabbing attitude of grab every buck you can is very off-putting. Also, the one personal item allowed (and charging for a carry on) is also money grabbing. The round trip cost of 435.00$ from Orlando to Detroit was no bargain. Inflight entertainment is non-existent as is staff service. Seat comfort is a joke. The seats recline about two inches.



Spirit Airlines Customer review :  17 June 2014 by S Brown    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX to Dallas/Ft. Worth. Flight 866 on June 10 and return on 869 from Dallas on June 13th, 2014. This is the worst airline ever booked! Deceptive prices on all travel sites with exorbitant excessive charges. Rude service, old plane. 4 hour flight delay without notification. Do not book with them thinking it's a good deal. You are very lucky if anything goes as you expect.



Spirit Airlines Customer review :  17 June 2014 by Angela Sikkema    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My son was booked to go from Detroit to Los Angeles. With the only explanation of we don't have enough stewardess for the flight the flight was cancelled. No help getting a 17 year old on another flight - no help with a hotel. And forget about the 3 hour drive to and from the airport with gas at $4 a gallon. They don't care about any inconvenience at all. They are not cheap and then nickel and dime you to death. Save your money - go with Southwest any day!



Spirit Airlines Customer review :  17 June 2014 by K Donley    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Big

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I just returned from a trip to Costa Rica where we flew on Spirit for the first time. I should have had the first clue when they charged for carry-on luggage! When we started on our trip we couldn't believe that they charged for everything including water! On a 4 hour flight! Then to continue the abuse they didn't have pillows or blankets even for purchase so I was freezing for 4 hours and bought 2 blankets during our layover to continue on to Costa Rica. Then on our return trip from Costa Rica they charged us another $25 because we were supposedly over-weight on our luggage. They weighed a total of 91 pounds for 2 suitcases which was the same as when we left LAX since we really didn't buy much. Usually international flights allow 50 pounds! They wouldn't allow water or drinks on the plane even when purchased in the airport after we had been through security so they checked our carry on luggage again right before we boarded at the gate. This is obviously an effort to force you to buy on the plane. Needless to say this was our first and will be our last flight on Spirit Airlines.



Spirit Airlines Customer review :  17 June 2014 by S Bergere    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This was my first trip with Spirit. They are awful. I had a round trip with four segments. Their turnover is abysmal, with filthy seats and missing seatback information all along the way. From LAX to Houston, seats did not recline - not an option. On NK561 from Las Vegas to LAX, there was no water in the bathrooms. On segment from DTW to Las Vegas same day, only one bathroom was operational! They cancelled a last flight out of DTW on me, then went ahead and still charged me yet again for seat selection. They have a policy that also charges you a fee for water. Highly recommend opting for any other airline option you can find.



Spirit Airlines Customer review :  13 June 2014 by Bill Ramos    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

3 of us were booked on a flight to Chicago, flight was delayed 3 times. Their boarding process seems like a mob rush as they said we had to board before 12pm after being delayed so many times. We finally got to our destination over 3 hours late. On the way back to NY same fiasco which actually got worse: flight was also delayed several times, and just before finally waiting to be boarded flight was cancelled. They said the next available flight would be in 2 days, they provided us no help in getting booked on another flight. They actually left us in the dark. Will never ever never fly Spirit again!



Spirit Airlines Customer review :  11 June 2014 by Donna Hurley    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I booked what I was lead to believe was an AA flight through Expedia and got stuck in some bate and switch scam that trapped me in flights with Spirit. A discount flight ended up being the most expensive flight I have paid for going into LAX. Over crowded seating, no drink service, and terrible customer support.



Spirit Airlines Customer review :  11 June 2014 by Kim Carlucci    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Spirit for the first time for a trip to Las Vegas. Horrible! Very cramped. I complained to my friend who was sitting beside me and was then harassed by the flight attendant. Will never fly with them ever again. They don't inform you that there is no entertainment and no food or beverage service. You can purchase a beverage or snack, but only by credit card. Customers should be made aware of this.



Spirit Airlines Customer review :  11 June 2014 by Hina Lakhani    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Last month traveled with my husband and daughter. We had a connecting flight from Dallas to Chicago which was delayed twice, finally they boarded us and brought us back to the gate due the weather and was told flight would be delayed an hour, but later it was canceled and next flight offered was not until two days later. No accommodation was offered and crew at the desk had no idea what they were doing. I paid $1100 dollars to take A flight back to Chicago with A different airline. Worst airline and customer service I have ever had.



Spirit Airlines Customer review :  11 June 2014 by T Thompson    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This is the first and last time I will fly Spirit. I would catch a greyhound bus to my destination before I bother to book a flight with them again. This Airline is terrible and they have extremely poor customer service. When you buy your tickets you think that you are getting a deal because they are cheap! But if you plan to board the plan with a carry-on bag and checked luggage your in for a rude awakening! If you know what's best for you, stay far away from this airline! That was just the beginning of my terrible experience!



Spirit Airlines Customer review :  11 June 2014 by Jaime Terryah    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I fly at least 6 times a year. I have a certain bag that I use, and have used for over 10 years now as a carry on. It fits in every overhead bin I've ever encountered, I've never had to check it, as I don't check bags ever. So I was flying to a few states to do various things last week, and had booked a few one way tickets, one being a Spirit flight. I checked in online and went to my gate to board and they made me pay $100 to carry on my carry on! I was astounded. I have never had to do that in my entire life. No other airline has ever done this, and to pay that much is atrocious. Their hidden fees are robbery. I will never fly this airline again.



Spirit Airlines Customer review :  11 June 2014 by James Sligar    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Big

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The whole experience was bad. The purchase of the ticket, then the purchase of a seat, then to have to pay to carry my briefcase onboard, then the charges for a bag to be carried on were higher than checking a bag and finally the lines at check - in were very long and slow. It felt like a 3rd world country, government owned airline. The website was not user friendly. The seats were very uncomfortable. The one positive comment that I can make was that the flight staff was very nice and had good customer service. The whole experience was rinky dink. I will go out of my way to avoid Spirit. I fly about 60 times a year and I will take my business elsewhere.



Spirit Airlines Customer review :  9 June 2014 by Charles Grounds    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Big

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First and last time I will fly with this airline. The crew were friendly and helpful but that is where the good things stop. Their "low price" only gets you a ticket unless you want to fly on the wing or cargo hold. You have to pay extra for any seat, baggage fees are far more than any other airline and you can't even fly with a carry on much larger than a purse or you pay $30.00. Once we landed we waited for about an hour just to get our bags. The management of Spirit airlines seems to be working very hard at making this airline the worst of the worst.



Spirit Airlines Customer review :  9 June 2014 by Dale Flowers    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I've flown Spirit 5 times in the last three months. Every single flight has been significantly late. My flight tonight was scheduled to depart at 9pm, now saying delayed until 10.30. It's not weather, I checked. And all the other flights are running on time. Delay, delay, delay. The equipment is fine and the staff are friendly so as long as you don't actually need to get to your destination, its not bad.



Spirit Airlines Customer review :  6 June 2014 by C Smith    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was flying back from Vegas into Oakland and my plane was 5 hours late due to not having a flight crew. They had to fly in a crew from Detroit. We got no warning even though they had to know that the crew wouldn't be there on time. I came to find out that out of my group of friends flying with Spirit that weekend, I was the lucky one. I had 8 different people flying out on 4 different flights. One flight was 9 hours late, another was 10 hours late and the last one was canceled altogether. I had to pay $90 to carry on a small bag when it should have been $70 but since there was a problem with their site I couldn't log in so I had to call and by the time I got done waiting on hold and they fixed the site it was then within 24 hours of my flight.



Spirit Airlines Customer review :  5 June 2014 by W Charles    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I didn't wait in any lines for more than 10 seconds, and the people who worked there were fairly nice, no complaints about that. Basically everything was perfect until you're about to board. Their 'zone' boarding process should be reconsidered. The first two zones are small amounts of people, then become mobs trying to form a line when they call for the third and fourth zones. You really get what you pay for with Spirit when it comes to the seat, being that I'm 6'2, the seat didn't offer me anywhere near the necessary amount of space to travel with comfort. No TVs and no complementary food and drinks. At the end of the day, they got me there and back in one piece, quickly and for a low cost.



Spirit Airlines Customer review :  5 June 2014 by Tiffany Negron    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I traveled from New York to Detroit, then to Vegas, round trip. My first and last time I will fly with Spirit. All 4 flights were beyond dirty. Food crumbs all over the floor and seats, the tray tables were so dirty they were stuck closed, and on one flight I could see someone's face still imprinted on the seat in front of me. The seats have got to be the most uncomfortable seats I have sat in. It felt like I was sitting on a rock for 4 hours. To top it all off, the seats do not recline and leg room is non-existent. Do not be deceived by the low price, it does not included baggage fees and drinks and snacks on the plane. Unless you are traveling with nothing but a purse, you are forced to pay for your bags. $35 for carry-on and $30 to check them, and that's only one way. If you are dying of thirst or hunger, prepare to spend $3 for a can of soda or $5 for a small snack. Never Again!



Spirit Airlines Customer review :  5 June 2014 by S Lipniskis    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just flew Spirit Airlines for the first time last week and was very pleased. They are great with little kids (I have 2) and the attendants and all staff were very kind and helpful. I did my homework online ahead of time so I knew what to order as far as my luggage when I booked our tickets. There's no fine print, they don't hide anything. I compared to other airlines and it was far cheaper for us to fly Spirit. If the snack and beverage and free suitcase mean that much to you then do the math. you still pay for all that with the other airlines. Our flight was on time and our return flight made amazing time from Orlando to Pitts. We will definitely use Spirit in the future!



Spirit Airlines Customer review :  4 June 2014 by L Hannegan    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our flight from MSP was scheduled to leave at 11:.30am and it didn't leave until 5.45pm. We were told it was due to weather, mechanical problems and not having a crew available to fly the plane. The first delay stated we would leave at 1.30, then 3.30 and at noon we were told a plane was on it's way. The plane arrived 2 hours later (from Chicago which is a 45 min flight) and sat there until 5.45 because the pilots weren't available. Spirit offered a $7 food voucher and a $50 credit for a future flight - which is laughable and something we'll never use. Lesson learned - you get what you pay for. Spend the extra money to buy a ticket on a more reliable airline.



Spirit Airlines Customer review :  4 June 2014 by Judy Bess    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently took a trip with Spirit and it was about the worst experience I have had traveling. I do quite a bit of travel and on this particular trip the flight was delayed 4.5 hours for mechanical problems. I was never informed of the delay until I got to the airport. Fortunately had a family member taking me and I was able to spend some extra time with her. We were given $7.00 food vouchers in an airport where the restaurants close at 7.00, what does one eat for $7.00. I was told to go to Hudson news and get candy or drinks.



Spirit Airlines Customer review :  3 June 2014 by Pamela Romine    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Big

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from DFW to Myrtle Beach and back. Only airline that offered a non-stop flight. Both flights were on time. No over booking. Very polite and accommodating employees. No complaints. It was a very pleasant experience, and will fly Spirit again. Just go to their website and pay for your carry on or checked bag ahead of time. You can carry on water or food. They also provide them for a small fee. You are allowed to carry on a small bag , purse, or back pack for free 16x14x12. I didn't purchase any food or beverages and there was no Entertainment.



Spirit Airlines Customer review :  3 June 2014 by M Kally    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight delayed 7 hours with no notification or explanation. Waited 40 minutes on hold to speak with a customer service rep who had no information for me and offered no solutions. Horrible experience, will never fly with them again! Horrible customer service not to mention ridiculous fees. No mobile boarding passes and they charge $10 to print your boarding pass at the airport. No complimentary beverages, no inflight entertainment, seats are small and crammed and all rows recline like the emergency exit isle seats- an inch or less.



Spirit Airlines Customer review :  3 June 2014 by B Percy    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My family visited from overseas, 6 of us were booked to fly from Houston-Vegas on 12 May. For the 10.20pm flight, no announcements made until 1am, then at 2am they cancelled the flight. No announcements whatsoever. Spirit did not offer another flight until 2 June. We had already paid for our hotel, show tickets purchased - does Spirit care for their Customers? Not come across such poor service in the airline industry (and I fly all over the world).



Spirit Airlines Customer review :  3 June 2014 by J Hawkins    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had the opportunity to fly Spirit from Baltimore to Las Vegas r/t. Can sum up the experience in one word - awful. Never again will I (or the 5 others from Baltimore on the same flight) fly Spirit. While in Vegas I met someone from another city who had flown Spirit also. Their opinion - never again!



Spirit Airlines Customer review :  3 June 2014 by R Toller    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew Spirit Airlines last week from Detroit to Costa Rica and our experience was beyond our expectations. We were greeted by the customer service representatives during our check in process and encountered no problems. We did our homework ahead of time reviewing bag weight limitations, seat assignments and we did come prepared with our boarding passes printed. All of these instructions are available to you when you purchase your ticket online. There are no hidden surprises as long as you read and go through all the instructions when booking your flight. Once we boarded the plane we were once again greeted by the attendants and they were very well dressed and represented by Spirit in a professional manner. We received professional service on the plane by the staff. On our return flight, we received the same treatment as our first flights. Our savings were $ 350.00 per person by using Spirit Airlines. Our group had a total of 27 people flying together and that added up very quickly to a huge savings. I'm not sure where all the negatives come from since our group experience was very well received by Spirit Airlines. My suggestion to those reading reviews and thinking about booking with Spirit is when you are booking your ticket is to take the extra time and read thoroughly through all the instructions and options and you will have no problems once you get to the airport because you will be prepared as we were.



Spirit Airlines Customer review :  30 May 2014 by T Strickland    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My flight was delayed an hour. I did not receive any notification. We boarded the plane another 30 minutes behind schedule. It gets even better! We waited another 2 hours on the plane while they fixed an issue with the plane. There were no apologies for the inconvenience. The flight attendants were very rude and avoided eye contact with the passengers. I've never been treated so poorly by an airline.



Spirit Airlines Customer review :  29 May 2014 by Lisa Butcher    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My father in law flew in to Denver from Las Vegas over the Memorial day weekend on Spirit. Paid $45 each way for his bag, so $90 total in addition to the flight! His flight back on Sunday was to come from Dallas to Denver and then on to Vegas, and was listed on their website as on time at all points that we checked it. However, they finally informed them, at the scheduled departure time, that it was cancelled due to weather in Dallas. They offered no meal voucher, no hotel voucher, nothing. And we asked, but they evidently have no partner airline willing to work with them to re book passengers on. They rescheduled him to Monday at 6.34pm. Again, all online and live operators told us the flight was on time. And yet again, they told them at their scheduled departure time that it was once again delayed due to mechanical issues. But they “thought” they would have it fixed and have them in the air by 10pm. They did give them a $7 food voucher, but what exactly can you buy for $7 in an airport? Finally at 9pm (too late to book with any other airline) they tell them that this flight too is cancelled. Again, no partner airlines to book them on and again, all website info still said it was on time.



Spirit Airlines Customer review :  29 May 2014 by Gandy Thomas    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Great trip, friendly service. Flew return DFW-Denver. On time both ways. Flew the r/t for about $100. This was my second trip with Spirit and would definitely use them again, I have no complaints at all.



Spirit Airlines Customer review :  28 May 2014 by M Arterburn    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Being kind, they are the worst airline I have ever "flown." They said that out flight would be delayed because they could not find a plane, and then they strung us along, found a plane, boarded us, deplaned us, and finally canceled the flight. The representatives at the service desk were so rude and did not seem like they wanted to help me at all. They treated me like a kid! I am still trying to decide if I want to rebook my flight with them or just eat the cost and fly with a real airline. The tickets may be cheap, buy they nickel and dime the hell out of you. Also, when we boarded, there was not enough leg room for me, a man at 6ft. It was so cramped. I think they try to cram as many people on the plane to make up for the cheap airfare. Don't waste your money, go and spend it with a real airline like United, American, or yes, even Delta.



Spirit Airlines Customer review :  28 May 2014 by D Ray    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The worst airline in existence. We traveled from New York to Dallas this past weekend. We hovered over Dallas for 30 minutes because of weather and were then told we would have to re-route to Houston. After flying to Houston our plane and 2 others sat on the tarmac for 2 hours waiting to fly back to Dallas. Spirit apparently only has 3 pilots because they couldn't find one to fly us back so they ended up putting all passengers on the 3 planes on buses to go back to DFW. We ended up renting a car and driving back as we had paid for an airline ticket not a bus ticket. I will never use Spirit again. They are unorganized and not very helpful. Huge waste of money after the all of charges for seats and luggage.



Spirit Airlines Customer review :  27 May 2014 by Erika McLaughlin    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Spirit Airlines lures you in under the guise that you are receiving a cheap ticket, but they make you buy your bags and your seat. When all was said and done I could have booked a JetBlue flight for the same amount of money and a much nicer airline. My flight flew into Detroit on the way to Las Vegas, next set of crew was 1 hour late. Flight was delayed in Detroit one hour with no explanation of delay.



Spirit Airlines Customer review :  27 May 2014 by Gloria Rice    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Spirit has been traveled by my family and I on three separate occasions because the fare was lower. Unfortunately we did not communicate with each other about the hidden fees and poor customer service at the airports. The seats are too small, they try to force you to pay for seating, if there is standard seating available and chosen it's liable to change once on flight. When attempting to print boarding passes for return flight it will not allow until seat is purchased and charge additional to check-in at the airport. Forced to pay $45 for carry on piece of luggage because it has wheels? No assistance to passengers with long delay lines in security when flight time is close. Flight times change continuously when booking early and checking flight information online is impossible. No problem with flight attendants - only customer service prior to boarding.



Spirit Airlines Customer review :  27 May 2014 by Ann Stauffer    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

When I booked my ticket to Las Vegas, Spirit was the cheapest, little did I know that 24hrs before my flight I had to pay another $100 for my seat choice (window nothing special) and pay to check my bag-it was more if I carried it on. I called customer service, it took me 8 tries to get to talk to a live person. I finally get through and the lady told me that I have to pay to pick my window seat $18 each way. I get to O'Hare and get in line to check my bag, the young lady that helped me never talked to me, she only motioned for me to give her my ID and gate pass - she was busy on her cell phone. She tagged my bag and pointed for me to take it to another guy. No complimentary beverage on the flight. Coming home: Spirit only allows 40lb for a checked bag or they will charge another $25. Never again.



Spirit Airlines Customer review :  27 May 2014 by S Gardner    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our flight from Chicago to Houston was cancelled on Sunday by "air traffic" according to the ticket counter. So therefore Spirit was not responsible for finding us another flight, helping with hotels or anything. Basically they said you are on your own. We could take a refund or wait until Tuesday when they could rebook us. So we took our refund, booked with another airline and made it out of Chicago. We will never again fly Spirit. You get what you pay for.



Spirit Airlines Customer review :  27 May 2014 by P Spivey    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This is an economy airline and if you are cheap like I am and willing to do some research, Spirit Airlines offers a great product at a very affordable price. Three of us traveled from Chicago to Atlantic City and back with three checked bags for a little over $500. Yes, they will charge you for everything extra but plan on packing lightly, bringing your own snack and printing your own boarding pass, and you will avoid the extra fees. They are serious about the size of carry ons and personal items so simply be careful when you pack. We found the staff professional and competent, the flights on time and appreciate the opportunity to fly frugally.



Spirit Airlines Customer review :  22 May 2014 by R Garner    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My family and I (2 adults/2 kids) just returned from a Spirit Airlines roundtrip from Houston to Orlando. Airplane was new, flight attendants were professional and courteous, and though the seats were a bit closer than some other carriers, they were still reasonably comfortable - and I'm 6'2". I think much of the concern voiced with Spirit is for those who may have not fully read all of the charges/fees that are broken out. This is definitely a different business model; however, even with paying for some checked bags and seat assignments, we still saved more than $400.00 as a family. Yes, they charged for a coke, however it was still cheaper than at the airport stands/kiosks. As a family of 4 we only had to check/pay for one bag and we each had a backpack that was free. It may take a bit of strategy in your packing; however, we stayed in Orlando for 8 days and did not have any problems with what we brought. I can certainly understand how shocking it might be to see all of these fees - but you must consider the final cost in comparison. I had never flown Spirit before, but was positively impressed. I think the real key to flying Spirit is to engage in a "Spirit 101" course, by really examining their website for all costs and services, so that there are no surprises. I also noted that things like car seats, umbrellas, food, reading materials, and so forth can be taken on the plane with no additional cost and these items do not count against your personal bag/backpack.



Spirit Airlines Customer review :  22 May 2014 by T Fredericks    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This past week, I flew with Spirit Airlines for the first and last time. Every single person that my husband and I dealt with besides the flight attendants, were rude to us. “Well if you don't remove something for your bag to get the weight down we will have to charge you extra for that.” No eye contact, no smile, no “Hello”or Good Morning.” When we got to the ticket counter with our boarding passes already printed, the woman behind the counter didn't even look up at us to acknowledge that we were standing in front of her for three minutes. It took every bit of my patience to not ask if she was blind. This is a very unwelcome airline. There is absolutely nothing complimentary on this airline. My husband and I paid for everything, from our one checked bag ($40 to start, if overweight, you'll be paying an extra $25 on top of that), to water and soft drinks on the plane ($3 and up). Anything that you bring onto the plane, besides one carry-on is $50 before you hit the terminal, and $100 at the terminal. To boot, when we purchased our tickets, we were given the option to pick our seats on the aircraft for a fee which was $36 a seat. Never in my life did I ever pay for seat assignments and I certainly didn't do it this time. My husband had absolutely no room to move his legs, I couldn't even put my head on his shoulder without getting jabbed by the armrest that couldn't be pushed in an upright position enough to be out of my way. The button to recline my seat didn't work. The tray table for my husband's seat wouldn't adjust to sit properly and was wobbling, so we had to share my tray table between us. There is no inflight entertainment. No TV's.



Spirit Airlines Customer review :  22 May 2014 by P Harris    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just got off my first Spirit flight (Boston-Ft. Lauderdale-Tampa). Schedule matters most to me, and tonight Spirit was my only option. I actually like Spirit's pay-for-carry-on program. By paying for a large carry-on, you get to board the plane first. That relieves huge stress and clearly reduces the number of people dragging large suitcases onto the plane. The boarding time was pretty fast. The flight attendants were very courteous. The space between the seats is very tight. I'm 6/0” and my knees were jammed in. That said, both of my flights were full. So obviously Spirit is meeting a market demand. I think all these negative reviews are from non-frequent fliers. But Spirit makes it possible for people to fly who may otherwise not be able to.



Spirit Airlines Customer review :  22 May 2014 by T Polak    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The plane was fully booked, including 5 extra rows that didn't exist. I paid extra for an exit row, because i am tall. My ticket said exit row, but when I got on the plane, all of the rows were shifted 2 rows, so I ended up in a regular row and a family with a 6 month old ended up in the exit. As i am sitting here, they are forcing anyone who can't find their ticket stub off the plane to reprint a new one. I will never fly this airline again!



Spirit Airlines Customer review :  22 May 2014 by M Gustafson    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight delayed 2 hours - given 2500 bonus miles, have tried online and can't get a telephone number to speak to anyone about not being able to register this certificate. Online registration tells me incorrect cert #, but number typed is correct, and since no one available by phone, have to assume Spirit does not actually want to have anyone use these bonus miles. Corporate number listed online not in use, can't get a live person on phone, only canned instructions and then when followed they don't work. A joke of an airline and I shall never use again. Worst website ever!



Spirit Airlines Customer review :  22 May 2014 by A Dillaway    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Spirit Airlines is the worst airline we have ever traveled on. This was our first, and will definitely be our last time we will ever travel with them. You have to pay for everything; seat assignment, Carry-on bag, checked bags; any drinks or snacks on board. No complementary water, no free coffee, no free soft drinks. Everything has a price. I'm surprised they don't charge to use the toilet? If you don't prepay for your carry-on bag on-line, you get charged $100.00 for it at the terminal. We saw several people discover that when they were in line to board the plane –needless to say they were very upset! There is basically no leg room at all. I am about 5’-8” (short by today’s standards) and I had only about 2 inches of room between my knees and the seat back in front of me. On 3 out of the 4 of the planes we traveled on the seat-backs were locked in one fixed position with no adjustments available -– great for ones back on flights of over 3 and 4 hours, particularly for seniors? Or outgoing flight from Oakland, CA went smoothly until we got to Chicago, IL for our connecting flight to Ft. Lauderdale. We had flight delay of over 3 hours and finally arrived at our destination in Ft. Lauderdale, FL at 1:00 am, too late for the free shuttle to our hotel. It cost us $50.00 to get another shuttle. If you don't down-load your boarding pass on-line, you have to pay extra for it at the terminal. After downloading your boarding passes on-line, the heading of your boarding pass states "Congratulation! You are eligible for Fast Bag Drop" Then it goes on to state that customers wanting to check bags must do so 45 minutes prior to scheduled departure time. n our return flight from Ft. Lauderdale, FL our shuttle dropped us off at the terminal with 1 hr. 15 min. to spare before our scheduled flight. The problem with that is when you arrive at the counter for "Fast Bag Drop" there was only one agent handling that, and the line was like a Disney World line waiting for a popular ride. There were about 6 other agents waiting patiently for customers who had to pay for their checked bags; carry-on bag and boarding passes. My wife and I who are over 70 year old seniors attempted to use one of these "observing agents" to give them our bags and was directed to get back in the long curving line. I questioned where the “Fast Bag Drop” is and was totally ignored. Spirit should rename it to “Snail Pace Bag Drop” which would be far more appropriate! On 2 of our 4 flights we had to listen to an annoying lengthy sales pitch by the flight attendants who were attempting to get customers to sign up for Spirit’s frequent flyer Master Card. I should point out that two positive things about Spirit Airlines are that the flight attendants were mostly friendly and polite, and our checked bags arrived safely with us at our destinations. Spirit Airlines advertises itself as the first no frills airline and I must congratulate them on that -– they most certainly are!



Spirit Airlines Customer review :  21 May 2014 by Priscilla Lauriano    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Big Seat

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I just flew from Florida to Boston a few days ago. We were in the standard seats. It was the worst experience I have ever had in an aircraft. If there were negative reviews I would have given it a negative 5. First off, there is a hidden baggage fee that you must pay over $50 for a carry on suitcase. Once, Spirit tried charging a seat fee, a hidden fee that charges you for being seated (not the actual ticket, ticket was already bought). I was so enraged and complained because I would rather go standing if they tried to charge me to sit. The planes are uncomfortable, crowded, and they charge you for one drink (non alcoholic). The plane seemed to be in horrible condition, very cheap. The group I was in agreed to never fly on such a terrible airline again. To anyone who reads this, please never fly Spirit.



Spirit Airlines Customer review :  21 May 2014 by Peter Siven    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Big Seat

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have been flying Spirit Air since I compare their price to that of Southwest and difference was outrageous. I want to save and anything that helps me save is the way to go. Been flying Spirit regularly between Chicago and Dallas for under a $150 round trip. I have recommended Spirits to all my friend but let them know the baggage policy. I don't carry a lot of stuff other than my little bag and my computer bag.



Spirit Airlines Customer review :  21 May 2014 by D Butler    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Big Seat

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Detroit flight cancelled after on board for 2 hrs. Lost a night in Vegas, we had to reserve rooms we did not use at our cost. Return flight, 2 hrs late taking off plus 2 hrs for luggage to be unloaded in Detroit. You would think that extra fees for luggage equals better service. Paid extra for EXIT seats, 32 inch legroom impossible for tall person.



Spirit Airlines Customer review :  21 May 2014 by John Ogden    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dallas to Boston and return. All went as expected. Seat spacing was not a problem for my 5-7 build. Would definitely do again for the price savings.



Spirit Airlines Customer review :  21 May 2014 by M Cwiklinski    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew in on Spirit Airlines (LAX to ORD), and were so offended by how poorly the airline perceived customers (the staff were fine), that we decided to stay longer, so we wouldn't have to use the airline on the way back. It can be more expensive to fly Spirit, and you get less than the other airlines. The flight attendants didn't even have a cart. They had to bring all the food, and hot coffee two by two by hand.



Spirit Airlines Customer review :  21 May 2014 by K O'Hara    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NYC to Fort Lauderdale last weekend. The flight cost $340. I ended up paying an extra $150 at the airports to bring my carry on bag. I booked this through a third party and was not warned about this extra charge. The overall price was outrageous. Flight attendants were not the friendliest. When I placed a drink order, instead of getting my order, the flight attendants hung out at the front of the plane laughing and talking together.



Spirit Airlines Customer review :  20 May 2014 by Felecia Kelley    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked 2 tickets to fly using Spirit. One for my daughter, the other for myself. Due to an emergency, plans changed and needed to change my flight. Spirit Airlines unwilling to accommodate - charge me $125 PLUS $33.98 for a total of $158.98 just to cancel and the trip was a month away. Rude Customer Service reps with the most horrendous language barrier!



Spirit Airlines Customer review :  19 May 2014 by D Whipple    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recent flight from Minneapolis to Fort Lauderdale Round trip - I appreciate the fact that you know up front that there will be additional fees, you definitely pay for everything extra but with that said for the actual money spent it was still cheaper for this particular route than any other carrier. As a previous review had stated the scale on the bag drop is 3 pounds off than the sale at the desk so be aware of that. You also must check to make sure your personal item fits into their dimensions otherwise they will charge you $100 as a carry on (saw this happen to someone). My biggest negative issue was that magazine holders behind the seats were either broken or just so old that they were hanging loose so that when you sat down your knees were pressed against the seat in front of you. Definitely not comfortable for any length of time flying. Compared to other airlines the seating was very close and cramped. Would not recommend Spirit regular seating if you like to have space for your knees. Everything else was as expected for no frills, no beverage, no snack, no movie, just a "bus" ride and not on a coach bus.



Spirit Airlines Customer review :  19 May 2014 by Diego Morcillo    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I were going to Detroit Michigan to see her family, when we got a call the her cousin mother had a stroke. We were forced to cancel our trip so we call Spirit to explain the situation. They gave us two options: 1- re-schedule the trip for a fee of $125 per ticket ($250 total) or option 2 - cancel for the same fee plus $16 more per ticket for cancellation fees. Now the second option still does not give your money back. They give you the money in credit and with the condition that you will have to use that credit to buy a ticket within 60 days, and the trip can be schedule within a year. Therefore not only they eat up 60% of your money but you cannot get your money back you can only get a credit that in order to use that credit you also have conditions. This means that after taking the penalty for not being able to use the tickets you still penalized by not being able to get what is left of your money plus the penalization of having to reschedule within 60 days plus the penalization of having to flight with them, an unreasonable and abusive company. After this event I am sure I will lose 100% of my money, since I won't be able to buy an extra ticket with that credit plus the reason that I don't know when will I have time and chances to go anywhere. I will never buy with Spirit Airlines again, I feel sorry for the employees that have to work for this type of company and their fliers.



Spirit Airlines Customer review :  18 May 2014 by Jill Zaslavsky    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Detroit to Fort Lauderdale, Flight delayed 30 minutes, got to check in, already printed out boarding pass and pre-paid for checked bag, said I could get in the fast check in lane - the line was very long! The scale prior to check in weighed three pounds lighter than check in scale. Many seats on my flight were double booked and had to wait for everything to get fixed before take off.



Spirit Airlines Customer review :  17 May 2014 by Bill Eaton    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Maybe the worst experience I have had with an airline. The apathy is almost unbelievable. My flight is delayed for almost 3 hours due to "weather". It is perfectly sunny right now from Houston to Denver.



Spirit Airlines Customer review :  17 May 2014 by S Martin    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew Spirit Airlines from Portland, Oregon to Las Vegas, Nevada and our flight left PDX 1 hour and a half late due to a starter problem with the engine. We were told that the plane had to be started at the gate due to the starter issue. To me, the plane should have not been flying with an issue like that. Also, we had to pay for our luggage as well as pay extra if we wanted to pick out own seats.



Spirit Airlines Customer review :  17 May 2014 by L Miller    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had seen a lot of negative reviews online but chose to fly with Spirit anyway because of their very cheap fares. After experiencing flying with them I thought it was important to throw in my two cents. It was an extremely positive experience. They do not hide their baggage model and conforms practically to their "pay for what you use" ethic. I missed my flight but check in was very helpful in finding me another flight without any hassle. The flight itself was on time, the staff was friendly and productive. I look forward to flying with them again.



Spirit Airlines Customer review :  17 May 2014 by Carla Bush    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Multiple delayed departures. Cancelled flight. Horrible customer service. No airline partners. The low fare was not worth the headaches. My trip in the end cost me more than if i would of bought a first class ticket with a reputable airline. What was suppose to be a 2.5hr flight, turned into 2 day nightmare. Had to rent a car to get to my next destination. Spirit refunded some customers but I needed to jump thru more hoops to maybe get a refund for cancelled flight. My relatives who likwise flew spirit this weekend different departure airport where likwise delayed coming and going. Avoid this airline, cheap fare not worth it.



Spirit Airlines Customer review :  14 May 2014 by A Wallace    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Round-trip Latrobe to Myrtle Beach to visit family. Flight was delayed 3 hours in LTB to fix something on the plane - understandable. But what is really horrible about this airline is that the service is atrocious. I have not encountered a single nice or understanding employee of Spirit. They are unaccommodating and just plain rude. They advertise their flights as cheap but they simply are not by the time you pay all the fees at the end. Also, the $9 Fair Club is an absolute joke - none of the fairs are below $40, and you simply cannot get a flight for under $100 after bags and seats.



Spirit Airlines Customer review :  14 May 2014 by Michael Wigington    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My college kids went to Cancun. Their return flight was Cancun to Ft. Lauderdale to Chicago. Bad weather in Texas caused a long delay before a cancelation of their flight: there's only one flight in and out per day and that was their jet. Spirit representatives told stranded passengers the next flight available was 4 days later! They would only refund tickets, not re-route on another airline. Their excuse was a weather related problem which relieved them of any obligation of food vouchers, hotels, or compensation. It cost the students an extra $400 for buying tickets on United to get back home the next day after an all nighter in the airport.



Spirit Airlines Customer review :  14 May 2014 by D Tyler    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Standard

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Chicago to Vegas and it was fine for the most part. Employees were friendly and the plane arrived on time. There was basically no leg room (I'm 6'0, 185 lbs) but it's not like my knees were on the seat in front of me. I joined the $9 club and had everybody I booked tickets for split that cost; our trip there and back was a couple hundred less than any other airline I looked at. The complaints about the lack of free food/drinks and high baggage fees are ridiculous to me. There is a reason the base price is so low so understand what you're buying first because I had zero surprises when I showed up at the airport. I wouldn't want to be on a Spirit plane for any kind of international flight (unless I made the seat upgrade) but for a 2-3 hour trip, the savings are worth it. This is especially true if you're traveling light. My only legitimate complaint was they lost my bag from Vegas back to Chicago but they shipped it to my house within a few days. I was the only one on the flight who lost his bags and I know losing bags is not an isolated occurrence for just Spirit. I'd give my experience an 8/10 and I would fly Spirit again for a domestic flight.





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