Spirit Airlines - by  Leo Koski
9 August 2005

Business class from FLL to LGA on FL196 on Aug 8. After a three hour delay we were airborne toward NY. I am a sixty year old road warrior and as I sat in the first row of the aircraft I witnessed the lead flight attendant and a dead heading Spirit pilot flying in business class spend most of the flight standing in front on me and complaining about the management of the airline. I was shocked how the flight attendant chose to spend her time, and more than shocked with the subject matter they should have been far more discreet about. According to the pilot and flight attendant top Spirit management is inept, out of touch and not capable of running an airline. The conversation provided specifics and was a gripe session for any of us to overhear. They specifically complained about upcoming cutbacks of flight attendants. If a pilot and flight attendant do not have the common sense to hold their gripe sessions in private away from their "customers" do they have the common sense to do their jobs? From what I witnessed apparently not. It was the most inappropriate flight crew behavior I ever witnessed in 40 years of flying and many millions of miles on the road.

Spirit Airlines - by  Gloria Landrau

20 February 2005

Flew Spirit for the first time from Orlando to San Juan, great flight and a great crew. On my return trip from San Juan to Orlando when the crew was explaining what to do in case of an emergency it was said only in English, at least 75% of the passengers were Spanish and could not understand. I found myself translating to the passengers that were close by. Not one of the crews spoke any Spanish. So, Spirit please think of those passengers that are traveling for the first time to America and don't know the language.

Spirit Airlines - by  Adam Kelly

28 January 2005

I have flown Spirit a couple of times now. My first experience was good, but the last experience was quite the opposite. On my second roundtrip from DCA to Ft. Lauderdale I chose to upgrade to Spirit Plus. The seat was nice, plenty of leg and shoulder room. My experience with the flight down was not bad, although it did take a long time for the baggage to come out in Ft. Lauderdale. Flying home to DC was another story. As I mentioned, I had upgraded to Spirit Plus, but still had to wait for nearly an hour in the line that stretched outside of the terminal to check in. On all of my past flights passengers on Spirit Plus were offered a beverage during boarding, that did not happen this time. Room in overhead compartments ran out and many passengers had to check their bags. Once in the air the flight crew was very courteous, however, the "meal" left much to be desired. It was a cold soft pretzel. Upon ariving in DC I went to the baggage claim area and waited while several flights bags came out (there was no sign saying which flight the bags were for) only to find that they had lost mine. I was told someone would call me that night and let me know where it was, no call. I spent the next day calling and leaving messages at the DC baggage claim office to no avail. The 800 number on the lost luggage form only went to the reservations hotline where the staff was not at all helpful. Their only comments were "it has only been lost for 1 day, keep waiting" and "you just left the message this morning, keep waiting." My favorite comment by the Spirit staff was made by both the representative who took my information in DC when my bag was lost, and the staff at the reservations line, and that was "we have 5 days to find your bag." Not, "I'm sorry sir we will get your bag to you as quickly as possible" instead they chose to show a complete lack of customer service skills by telling me that they were still within their window to find my bag without reimbursing me. Finally I tracked down the number for the Ft. Lauderdale baggage claim office and the person I talked to there was very helpful and took care of getting back my bag, which had been sent to Puerto Rico. Although, they said it would arrive at DCA at 10 pm that night and they would deliver it to my office the next morning, they actually delivered it to my house in a DC suburb at 9 pm that night. Obviously they had no idea where the bag was or when it would show up in DC. I was given a 20 dollar credit, but I'm not sure that will be enough to get me back on Spirit.

Spirit Airlines - by  Jean Johnson

15 January 2005

We have flown on Spirit Airlines several times over the past couple of years. Mostly it has been a good experience. But the last time we flew out of Reagan in Washington, DC, it was not so good. The plane was delayed about 1 hour taking off for Fort Lauderdale, and when it did take off, the passengers had to walk down the tarmac and out on the concrete and board the plane from the back. All this went on with no explanation == the flight crew and service was excellent. I do agree that the check-in counters in Fort Lauderdale are terrible. They need more agents. We flew Spirit both ways to/from Cancun. I have to say that I was impressed with the Spirit staff in Cancun. We will continue to take Spirit -- the advantages far outweigh the mostly minor problems we have encountered. I would like to say one thing, however, whenever we take the 7:00 am out of Reagon to Fort Lauderdale, we are told to be at the airport to check-in at 5:00 am. But the Spirit check-in counter does not open until about 6:00 am.

Spirit Airlines - by  Richard Hayes-O'Connor

8 January 2005

Just returned from the USA where we flew Spirit DCA-FLL-DCA. Check in at DCA was conducted in a corner of the terminal which really wasn't suited to this task. The area was very cramped and the queue to check in could not be contained within this area. On boarding we found that there wasn't enough space to stow our hand luggage and one piece was checked. Seats were cramped but nothing worse than other low cost carriers. Cabin crew friendly. At FLL all the gate checked pieces failed to arrive and a Spirit employee had to go look for them. Luckily they were found. On return flight check in was curbside. One agent was trying to check in about 100 people. The queue was made up of people catching flights departing in 3 hours and those trying to check in for imminent departures. We had Spirit plus tickets and on checking with an agent we went inside the terminal to check in. Absolute chaos at check in. No space no order no urgency to clear the line. Spirit plus seats very comfortable and crew very friendly. The ground experience with Spirit is very trying but onboard they make the effort.

Spirit Airlines - by  R Jarriel

29 December 2004

Interesting response from Kayla Russo who would not divulge her name when asked at the check in counter and comment from Editor. Maybe if Kayla Russo had taken some lessons from other Spirit Customer Service Reps across the country and the proper customer service that is provided they would still be in service. Good luck in your endeavors, Kayla as I am sure that you will go far with the attitude and lack of responsibility for your actions.

Spirit Airlines - by  B Bobea

30 November 2004

I’ve heard people complaints about the size of the plane, (MD-83) and no food; on a short trip that’s not necessary. It was my try out trip to Ft. Lauderdale from Santo Domingo, and I thought it was great; the flight attendants were very nice (nicer than the other airline personnel that had the monopoly until now) For the price and the service supplied, I think no other company could beat that, I will use Spirit often as I can.

Spirit Airlines - by  Lawrence Boteler

22 November 2004

When boarding an MD-80 at DCA 30 pax were lined up in the aisle while an attendant attempted to stuff a large oversize bag in the overhead. He could have placed the bag on the seat and let the pax go to their seats. Suggest the bag size frame be located at the counter where bags are weighed. If too big - check it! Suggest the two seats aft the galley bulkhead be removed. There is no leg/foot room. That seat is aligned with the engine and the noise is very loud. The attendant said, "You'll get used to it." The best part- this and the return flight were less than 2 hrs.

Spirit Airlines - by  Gaye Wibley

3 November 2004

My mother and I flew Detroit to Ft. Meyers and back again with Spirit and we upgraded to the Spirit Plus at the advice of a friend. All I can say is great! I feel the Spirit Plus was well worth the extra money we paid for it! Our seats were quite comfy with lots of leg room, which we both need due to health/orthopaedic issues. The in-flight staff were friendly and professional and sometimes downright funny and the beverages and muffins were sufficient for our 2.5 hour flight. I would fly Spirit Air again, in a heartbeat! They had the cheapest non-stop flight prices going. Great value/Great price.

Spirit Airlines - by  Bob Dark

20 October 2004

Flew Spirit for the first time in July 04 TPA-DTW. Good transportation value for the price, but not the most comfortable seats in coach. The old MD-80's are a bit threadbare, but still quiet. Amused by signage in German, left over from previous airplanes owners. Seats are somewhat hard and very cramped, but no worse than NWA (at 3X the price). No big deal for short-hauls, anything 3 hours or less. Don't waste money on Spirit Plus, except for longer flights. I had no trouble reaching customer service by phone to enquire about specific seat availability, but they cannot tell you anything except: "there are plenty of seats left" or "it's nearly full". Not too useful. You cannot select a seat until AFTER you have purchased the ticket. Their website worked smoothly, check-in was trouble-free, the flight attendants were mildly friendly and mostly competant. Plane left a minute or two early both ways; still managed to be late in DTW and TPA due to gate readiness issues at both airports. Not Spirit's fault - airports in general are a horrible mess in the US. Best part of flight was frequent and humorous announcement by the PIC, who closed with: "We hope you've enjoyed your trip on Spirit today. If not, thanks for flying Northwest!" Made me burst out laughing. My wife flew Spirit TPA-ACY in August 03 and was VERY impressed. She experienced on-time flights and professional & friendly service. No complaints at all, and very good value for money.

Spirit Airlines review by   D Bergstrom

29 September 2004

As the Senior Partner of a Travel Industry Sales and Marketing Consultting firm, AAdvantage Platinum and USAirways Gold and NWA Silver Elte member, you have impressed me. I am not typically a Low Cost Carriers target market, however my firm signed up for the SBA program and then we traveled from FLL to Myr round trip in Spirit Plus. The SBA office honored my request to set up the account in a single day versus the usual 14 days. The airport check in was fast, friendly and dedicated to Spirit Plus passengers. Your aircraft which many complain are old, are spotless. keeep in mind AA has over 100 of these aircraft, as does Delta and NWA. The seats in Spirit Plus very comfortable with above average recline. And your complimentary snack and premium beverages in Spirit Plus are nothing but fantastic. The crews were dedicated to the premium cabin and were constantly making the rounds in the cabin. Especially the lead flight attendant from FLL to Myr should be congratulated. I explained my position to him on low cost carriers and believe me, he converted me into a Spirit Airlines fan. Southwest, Airtran and the others have not managed to do this.

Spirit Airlines review by K Russo

18 September 2004

I ran across an ugly complaint about myself by a passenger I had the unfortunate experience of dealing with named Robert Jarriel on my Spirit flt. 982 on 23Jul04. It's always wonderful to know that when you do what you are told to do by your employer, in this case not being able to check in a passenger more than 3 hours before flight time, that the next thing that happens is this. Mr. Jarriel, I would be equally disgusted with your experience having heard your one-sided opinion. However, let's not forget the other side of your famous walk-up to our ticket counter. I believe it was along the lines of "are you going to FLL today sir?" "Yeah." "I'm sorry sir, but unfortunately we are finishing up a DTW flt. I'll need you to come back at 3:00 and I can check you in then." (please note it was 2:20) "NO! I will not come back! Get your supervisor on the phone NOW!" Mr. Jarriel, do you remember that part? All I'm saying is this; do I go to your cubicle or wherever you conduct your business and demand things and FLIP OUT when you tell me you cannot accommodate me yet? I work very hard for many hours a day and enjoyed working for Spirit Airlines with all my heart. I understand maybe you had a bad day prior to coming to my place of business, but before you slander me and my boss all over the internet, please tell both sides of the story. You did not give me a chance to try and be the best I could be for you, instead, when I told you to have a nice day, you flipped out again and wanted to create more of a scene. For myself and my company being so crappy to you, I think it speaks volumes that you flew out on us at least one more time I can think of off the top of my head before our station shut down. But hey, take comfort in this: if what you were hoping for was for me to be fired, guess what-we all were Sept. 7th!! As for anyone who may be reading this, although I am no longer an NK emp, I will stand by the fact that NK has a wonderful customer service rep in our industry and I wish them the best of luck as the company continues to expand and grow. Thank You for the chance for rebuttal.

Editor Note: Always nice to get the other view as well - thanks!

Spirit Airlines review by Kathy Azelton

9 September 2004

We booked a vacation for 9 people and chose Spirit Airlines as our means of transportation, unfortunately, our flight was cancelled due to the hurricane in Florida. That is quite understandable. Our original flight was to leave Detroit Mi on Sept. 3. When the flight got cancelled we were unable to talk to anyone in Fort Lauderdale about rebooking and reached a gentleman in Detroit who took the time to get us on a flight Sept. 6. That flight was also cancelled, at this point we decided to try again to rebook. We called Detroit and this time met with a very rude person who would not even talk to us. We finally got through to Fort Lauderdale office to an even ruder customer service girl. To make a long story short, we cancelled our plans all together and at this point will rebook with another airline. Her exact words to us when we questioned the fact that if we decided to get vouchers we would have to use them by Sept. 30th was that we didn't have a choice and Spirit needed to stay in business. We told her we would book on another airlines and she said "that was fine, do what we had to do". I understand the cancellations, they were of no fault to Spirit, but I do not understand bad customer service and that is exactly what we got in a stressful situation.

Spirit Airlines review by R Jarriel

30 July 2004

I flew Spirit Airlines on July 23 from Denver to Ft. Lauderdale. The clerk at check-in was extremely rude, making we wait an hour to obtain a boarding pass, due to a 3 hour check-in policy. Then changed my assigned seat to the last row, last seat in the aircraft. The flight was over 3 hours delayed. The online check in function would not allow me to print check-in boarding pass due to the 24 hour advance policy. The manager offered no assistance, and was equally rude in providing customer service. Flying weekly, I would not use this airline as a paying customer as they have no idea on the value of customer service.

Spirit Airlines review by Victor Rios

11 July 2004

We flew Spirit during the month of June 04. We are more than satisfied with the ticket price. We experienced one and two hours delays in two of the airports. On the first airport we were waiting for the plane to arrive. On the second one we were waiting for the crew to arrive. The service was adequate. We were not impressed with Spirit Plus. There is no real difference between flying coach or flying in the first section of the plane. The only difference consisted in providing us with a mini lunch box (containing junk food) which is offered to the rest of the passengers for four dollars each. If you are flying Spirit pay the minimum price and enjoy a cheap trip. Bring your own food and expect delays.

Spirit Airlines review by Florence Godonis

28 June 2004

Last week, we flew from Ft. Myers, Fl. to Atlantic City, N.J. and back (7 days). The trip up was OK, but the return trip was horrible. We were asked to give up our seats for a lady with a dog in the cage, which we did, and had to hear that dog whine the whole trip. She even took it out of the cage at one point and was scolded by the stewardess. There were 4 or 5 dogs and a bird in cages in that plane - I think that should not be allowed. It is not very sanitary. Also, the lavatory was horrible - we were sitting in row 1 just opposite it. The smell was so bad, I kept a blanket over my face the whole way back. People using it complained when they came out and warned other passengers not to use it. We had upgraded to first class for a little more convenience, since my husband is 85 years old and handicapped, but believe me it wasn't worth the cost. I doubt if we will ever fly Spirit again. That is the only airline we have used for several years and we go to New Jersey at least once or twice every year.

Spirit Airlines review by George Bosse

27 May 2004

I flew Spirit Plus from LaGuardia to Detroit and thought it was awful. The check in clerk was rude, the flight attendants were really not interested in service. They spent most of the time in the galley talking and were put out when I in Spirit Plus had to get up and ask for a drink. I'm glad I tried them, cause now I know I'll never use them again.

Spirit Airlines review by Giovanna Galligan

8 May 2004

I flew with Spirit airlines on March 17, 2004 to Los Angeles from Detroit, Michigan, and I was very pleased. This was my first flight with this airline and will fly with them again in the future. It went very smoothly with my booking online and having my seat assignment and boarding pass immediately.

Spirit Airlines review by Howard Zimmerman

7 April 2004

Spirit has sold me. My wife and I have been using Spirit to fly from Atlantic City to Ft. Myers and have found them to be the best. Good fares, very cooperative staff and ON TIME. And now they are going to update their fleet, you cannot ask for anything more. Keep up the good work Spirit.

Spirit Airlines review by S Forrester

27 March 2004

I've flown with them several times and only experienced good things when I flew on them. I mostly fly on them between LGA and FLL. Their employees on both ends are always kind and helpful. I choose to upgrade to Spirit Plus at the airport IF there are seats available - its only $40 (Try that on a major airlines and you're probably talking hundreds of dollars to upgrade). The planes are good. They don't offer an entertainment system yet, but they say will offering something on their new planes.

Spirit Airlines review by Jordan Erdmann

28 January 2004

I thought Spirit would of been a joke from all of the reviews I have read, but I had no problems. The fleet is 10-15 years old, but the MD-80's are known for a super quiet (much quieter than the Embraer 145 and Canadair 900) ride. The legroom was average with legs placed under forward seat, but if anyone needs to get use the lavatory, the entire aisle needs to move first. The flight attendants were nice, and provided excellent service. And since the fares are half the price of major carriers, don't be afraid to purchase Spirit Plus seats. It is well worth the extra money!

Spirit Airlines review by Bob Miller

28 January 2004

My wife and I flew Spirit DCA to FLL and return. A great value - only $62 each way! What a break not to have to drive over to BWI for LUV or to IAD. DCA is 7 miles from home. I hope Spirit survives. I know people regularly complain in an effort to get something free from any airline they fly and I hope the complainers don't get rewarded in this way.

Spirit Airlines review by Mark Weber

28 January 2004

Never again! Flew ACY-FLL return. Plane must be 25 years old - worn out, seats broken etc. Flight home was delayed over three hours as we were waiting for another flight which had passenger that were connecting with our flight. Spirit gave us a credit of 10% for the delay - our ticket was $71.00 each way. $7.00 for a three hour wait! One of our bags never made it to A/C. Terrible service, rude staff. A mess of an airline!

Spirit Airlines review by Armen Terjimanian

5 January 2004

Since Spirit had the cheapest flight available to LAX during the holidays from DTW, I decided to give them a try and see what they were all about. I would recommend upgrading to Spirit Plus if legroom is a concern - there simply isn't any on those MD80s--the plane's are old but I'm sure Spirit is working on the matter (one of the planes I was on must have been originally owned by Lufthansa or some other German carrier since everything was written in German first, then English). Flight attendants were ok--since I flew on Xmas day and New Year's Day, I don't think they were too enthusiastic b/c no one wants to work those days. But service was ok--no hassles, no problems. Check-in was a breeze although I don't think I've ever heard a check-in rep. ask me to write an address in case the bag got mishandled--that doesn't sit well with me. Luckily my bags did not get lost but if they're so worried about that, they should do their job right every time instead of worrying about the possibility. Overall, its a decent low-cost airline that I would fly again

Spirit Airlines review by Sandy Franz

3 January 2004

We flew Spirit Airlines from Detroit, MI to LAX over Christmas, 2003. I want particularly to commend our lead flight attendant, Charlie, who gave courteous and attentive service and watched over the entire plane with authority. When not busy, he would stand at the head of the first class cabin, at "parade rest," and would respond to requests very quickly. My husband and I were both very impressed with the overall service to cost ratio, but Charlie stood out as an example of old- fashioned service and pride in a job well done. It was nice to see a senior citizen (sorry Charlie, but this is important) being given the chance to keep working and keep doing his job well. If I could write a letter of commendation for his personnel file, I would do it. On top of all of it, Charlie lives in New Jersey but is based in Detroit, and commutes from the east to Detroit to do his job. He took his job seriously, and did it with commitment and style.

Spirit Airlines review by Denise White

15 December 2003

Atlantic City to Ft. Meyers Fl. Seat space a bit uncomfortable (I'm 5'10") luckily the flight was only 2 hours. The big problem was arriving and our luggage was missing. Had to cancel reservations and start my vacation with nothing! Was told we could have a $25 per day credit until the bags were located. Went shopping at KMart and bought just enough to get us thru the night and into the next morning and spent $250. Luggage was later found in Myrtle Beach, but still didn't receive it until 10:20 the following night. Got the run around from everyone on the phone - couldn't get a straight answer! Our trip was ruined. Wrote customer service - waiting for a response to see what will be done.

Spirit Airlines review by Gilbert Schwartz

9 November 2003

Flew Sprit Plus r.t. FLL-LGA Oct. 25 - 27. This was my first experience with Spirt. The adjacent seat remained unoccupied on both segments and this resulted in a spacious comfortable flight. The fare is a fraction of the regulars ($400 vs. $1200+). The seat compares favorably to first class on regular domestic service with most airlines. US Airways and Delta no longer offer first class service on this route so there are few other options.

Spirit Airlines review by Jacque Nadler

4 November 2003

Flown Spirit many times and never encountered a problem, so I thought highly of the company. I now have a problem trying to book a seat online and there seems to be no customer service. There is no number to contact other than reservations. When I e-mailed the company I received an e-mail back that in no way referenced the original problem. It's a good company as long as you don't require assistance. If you do need help you are up the creek! Is there even a company headquarters?

Spirit Airlines review by Hugh Chase

31 October 2003

Las Vegas to Detroit to Atlantic City and back a week later. Planes, crews, and Lobby people were nice. My only and big complaint is the seat comfort. I am 6'3" tall and my knees were shoe horned into the row, forget leaning back or having the person in front of me lean back. Not to be crude, but my ass fell asleep on those rock hard seats. Flight crew also took up overhead space with their bags.

Spirit Airlines review by Anthony Michaels

15 October 2003

Spirit Airlines from Fort Lauderdale to La mGuardia, NY. Flight was clean and the people in Fort Lauderdale were nice. Crew was very professional. Cabin, was clean and the "Spirit Plus" section is well worth the little extra expense. On the return flight to Fort Lauderdale from La Guardia, found the same level of satisfaction, even though I did not get the upgraded seat this time due to late booking on my part. I will fly them again-great value for the money. A "Best Buy, if you ask me!

Spirit Airlines review by Wilfredo Talavera

11 September 2003

First time I saw Spirit announced I was amazed at the low prices. I had always believed that when things sound too good to be true they usually are. I finally decided to give them a try and quickly found out that they are guilty of deceptive practices, including bait and switch tactics. I also concluded that the airline is aptly named "Spirit" because they don't even seem to exist when it comes to contact about customer service. Can anyone here name their email address.

Spirit Airlines review by C Ruddick

3 September 2003

A trip on Spirit, FLL/SJU on 8/29/03 and return on 8/31/03. I would fly Spirit again only in the "Spirit Class" (Business Class). The seat pitch was inadequate, (I am 6'1"), in the coach section. The plane was a MD-80, rather old but clean. The staff at the airports and the flight crew were all friendly and professional. Good value, but definitely splurge, (it was $40.00 extra on my flights), for the "Spirit Class" seats.

Spirit Airlines review by Alfredo Machado

29 August 2003

Pretty good experience on Spirit San Juan to Chicago/return. Old but clean equipment, seemingly competent flight crew, nice comfortable seat on "Spirit Plus" all at a very good price. Would certainly do it again.

Spirit Airlines review by A Bronte

12 July 2003

The prices are great the tradeoff being seats are uncomfortable. Flight crews are fine tradoff being customer service it not so good. I was offered a 20% credit on my next flight when I complained about the lack of help I had received trying to resolve a problem by phone. Unfortunately it turned out to be a nice piece of PR flim flam! I could not use the discount to book on line I had to do it by phone. Booking by phone the prices are higher so the discount just made the cost of the flight the same as if I had booked on line with no discount!

Spirit Airlines review by Carole Sheedlo

09 April 2003

As expected we again flew to and from Florida this year (2003) on Spirit Airlines. Same great service, same great staff. It looks like you can just copy this message and post it on your message board permanently.

Spirit Airlines review by Linda Revis

29 January 2003

I flew Spirit from Detroit to Orlando and my luggage arrived 2 days later empty! During my flight the flight attendants was throwing balls back and forth in the air and rolling them down the aisle way and one attendant sat beside me and took off my sunglasses and said, "don't we think we are Miss Diva" and on the way back the flight attendant was the rudest person I have ever seen and yelled at people just because I guess he was having a very bad day and took it out on everyone - the other flight attendants were all laughing and when it was time for the flight instructions she was laughing so that you couldn't even understand what she was saying. Everyone was so very unprofessional. Needless to say, it was the most unbelievable flight I have ever been on and I fly all the time. Saving a few dollars was not worth it to me.

Spirit Airlines review by Michael Pinkney Sr

13 January 2003

I flew to Detroit, a couple of times in the last 3 months. The only problems I had were quite minor. I had a small carry on, that I wanted to place under the seat. Before I could, an attendant took it from me, and placed it in an overhead, a few rows in front. Also, the lady who gave the safety lecture, had such a heavy accent, that I could not understand a word she said. I don't fly that often, so I actually was very interested in what she was saying.

Spirit Airlines review by Rodney Carroll

27 December 2002

I flew Spirit Airlines for the first and last time on Dec. 14th from San Juan to Ft. Lauderdale, returning from a cruise. Their gate agents did not open until 12:30 pm, hours after the major airlines, causing major delays and long lines. They consistently overbook/overload their flights, having to ask passengers to give up seats. The scary thing is that they attribute this to their "load factor", meaning that they have too much weight to fly safely! After being delayed for two hours on the runway without any air conditioning in San Juan, I missed my connection on Delta. Spirit reluctantly provided a hotel voucher for an overnight stay that I was forced to endure in FLL, as I missed the last flight home. Delta also charged me an $105 reticketing fee, which Spirit refuses to take responsibility for, saying it was MY fault for not taking an earlier flight. Needless to say, I will not ever fly them again, even if they were free! I am also filing complaints with the FAA for safety violations concerning their "load problems".

Spirit Airlines review by Laura Odell

09 December 2002

My family and I just returned from Orlando. The Spirit crew are great. Friendly & pleasant & efficient. The planes are not brand new but my husband (6'3") and 2 children were all very comfortable - plenty of leg room. We will fly Spirit again - what a wonderful value.

Spirit Airlines review by Barry Sheedlo

3 December 2002

My wife and I fly with Spirit Airlines every year and have been doing so for the last four years. We generally fly down to Florida for about two weeks in Feb or March. Quite frankly, we consider Spirit Airlines to be an excellent value as well as an excellent airline with outstanding personnel. We expect to fly with Spirit again this year.

Spirit Airlines review by Larry Mussman

18 November 2002

Why would anyone pay $2500.00 a seat to fly from the east coast to the west coast on a major airline when Spirit does it very well for a fraction of that cost? Check the Internet prices available on Spirit Airlines - it will amaze you! Great Airline, very nice and helpful employees!

Spirit Airlines review by S Little  

31 July 2002

I found the responsiveness of Spirit Airlines less than adequate when responding to customer service issues. Good luck getting any problem resolved or addressed.

Spirit Airlines review by Marilynn Wills  

03 July 2002

My family and I recently returned to Tampa from Chicago. We flew on Spirit Airlines. I found their employees at the airports and on the planes to be pleasant and helpful. The landings were great. I would certainly fly on this airline again. Unfortunately, many of the smaller airlines in Florida seem to disappear - I hope this is not the case with Spirit Airlines.

Spirit Airlines review by B Chu  

5 March 2002

Spirit Airlines has my loyalty! The crew demonstrates much skill and positive attitude. While the Christmas message was hokey, it displayed the positive spirits of the staff. The best feature for me is the pet-friendliness of the airline policy and the employees. Obscure shots were not demanded, and the comfort of the pet was taken into consideration.

Spirit Airlines review by C Gowdy  

25 February 2002

I have flown Spirit from LGA-FLL and I think that this airline has a lot going for them - they could use a little more legroom, but  for a start up they are going great. They should update their fleet. Overall they are a good airline to fly with.

Spirit Airlines review by Capt J Bielaska  

25 September 2001

We are trying. Spirit is shopping for new airplanes - we have a great group of employees that work hard and take pride in our safety record. I hope new airplanes will keep you coming back

Spirit Airlines - posted by S Holly

Spirit Air features a unique combination of soviet style cabin design on their ancient DC-9's with mismatched seats, which do not line up with the overhead light and ventilation systems, as well as a special money saving weight loss program. Since providing cool comfortable airplanes requires that the APU be used to power the Air Conditioner, with the associated expense for fuel for the unit, Spirit has  opted to allow passengers to roast in the  Florida sun with out sufficient A/C letting people sweat off several pounds before the plane even takes off! What a super marketing idea. When you add the lack of sufficient inflight fluids we have a wonderful comfortable flight on their cramped old airplanes. Sure, when we reached cruising height the plane was comfortable - but all too soon the plane grew hot as we headed down to Newark. Fly Spirit to save money and lose weight, just do not expect comfort. The ground, flight, and cockpit crews all demonstrated a high level of skill, however. The airline does not deserve their people.