Spirit Airlines Customer Reviews and Spirit Airlines Passenger Trip Reports

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One nightmare after another: technical problems with the plane left us without information for 5 hours before the airline decided to cancel the flight. It took 3 additional hours to get the people to a hotel. The plane was really dirty and looked very shabby. I came to Kingston on another airline, which was cheaper than Spirit, but Spirit had a more suitable schedule to make a connection out of FLL. In the end I missed my appointment. Ground personnel was rude and absolutely couldn't care less. We were treated like cattle.

One nightmare after another and total indifference by Spirit Airlines LAX employee's. We checked in with gate attendants an hour in advance of our flight departure time. When we arrived at the gate, they angrily confronted us with why were we late? The plane was still there, they denied us boarding. I asked 3 times when the next flight to our destination was? They chose to ignore me all 3 times, choosing instead to continue yelling at my wife. Ended up costing us an additional $400 airfare at another airline who was nothing but happy to see us and treated us respectfully. Do not use this airline, even if it means spending a bit more on any other airlines. Return flight was delayed an hour, not that any of the employee's seemed to feel bad about it. Very poor attitudes and extremely poor customer service skills.

BOS-FLL. Flight was good, and even with the additional fees for bags and seats, sometimes you really do get a good deal. Yes the seats were too close, but for my height and size I didn't have any issue with the leg room. I took food onboard and had a bottle water, I had one checked bag and one personal item. Did everything in advance online, like the bag fee, and the boarding pass, and I was all set at the airport.

Second time flying with them. 1st time was in 2009, they overbooked my seat both ways to and from Costa Rica. This time I paid for a window, was given an aisle and a bad attitude from the customer service agent. Finally got a window and the seat was filthy, stained, didn't recline and the tray was broken. The pocket hung on my legs the entire flight. Nearly all of the staff were cold and unfriendly. The original customer service woman lied to me about fixing my seat on connecting flights, I wouldn't had known had I not asked to speak to a manager. I would never recommend this airline!

There is an extra fee for everything - drinks, snack, carry-on bags, seat selection. That must be how they keep the initial flight cheap, because they charge you ridiculous amounts for everything else. There's no leg room in the back. I flew from Chicago to Vegas. Trip out was awful. So, paid $65 more to select a seat up front for the trip back, just for a little more leg room. And, the seats are so grimy and dirty. Will never fly Spirit again.

Paying fees for bags (even to put in the overhead bins) and the seats (so my son and I could make sure we sat together) seemed to make the cheap fares not so cheap! The seats are so close together you are totally uncomfortable. The end of the flight was the only good thing! I got out and my legs felt so much better. My recommendation; spend the extra money for another airline! This one to me is a total rip off with all the added fees you pay! What is funny is they say they are the leader of low cost airlines. It sure shows!

We flew Spirit because of the substantial savings over all other airlines. Chicago to Myrtle Beach return a week later. We brought my Mom with us (93 yrs old) so needed a wheelchair and help getting on the plane. All went flawlessly. Staff very helpful and friendly. Yes, the seats a little closer together but the flight was direct (2 hrs) and on time both ways. Pay attention to the added fees and arrange everything on line (including printing your boarding pass) to get the best deal. We'll use them again.

Our family of 4 flew out of PDX on the early flight to LAS. Every single employee we met was pleasant and quite professional, we got great help at check-in since I messed up printing the passes myself. Nice comfortable seats, plenty of legroom, great flight crew, the only negative was that we departed 15 minutes late, but we landed on time. Took the early flight back and had the same experience. We had row 6 on the way down, and got row 24 on the return and I have to admit we didn't have nearly as much legroom.

We arrived at the airport 3 hours early and got into the long line at the Spirit booth. After waiting in line 2 hours, we were finally about 10 people from the front. Suddenly, one of the agents came from behind the counter and announced "Anyone going to Vegas, come to the front." Our once semi-orderly line immediately turned into a mob scene. People who had been in line for hours were now being pushed back by those who had just arrived. Several shouting matches began and tempers were hot. One of the TSA agents calmly watching said "Oh, this happens all the time, Airport Police should be showing up anytime now." I went back and shoved along with the rest and ended up just barely making my flight. The plane was filthy, the seats crammed together. Everything about that experience was a nightmare and it definitely wasn't worth the few bucks I saved.

Roundtrip Fort Lauderdale-Punta Cana-Fort Lauderdale for 650 US dollars for 2 persons. Outbound flight delayed 3 hours, inbound flight delayed by 1.5 hours. No compensation offered for delays. Inflight no entertainment. Flight attendants on outbound flight with lot of attitude, no hello or welcome when boarding - flight attendant in front was busy sending text messages. Inbound crew to Fort Lauderdale on return was better but not really interested in passenger service/comfort. All in all I would not use them again.

DFW to Fort Lauderdale - the fare for 2 of us was $300 less than anything else we could find. We found the flight to be uncomfortable - hard seats that do not recline but we were on time and baggage was prompt. We were very late arriving at the airport for our return flight, we would have missed the flight but for a very helpful and courteous person at the baggage check-in who came up with a solution for getting our bags on the flight. She also took the extra step of calling the gate to tell them we were coming. They held the door open for us. We have to rate the experience as overall good and appreciated the personal help. Both flights were on time.