Spirit Airlines Customer Reviews and Spirit Airlines Passenger Trip Reports

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Spirit charges for everything, even if you want a seat next to your young children! My daughters were 2 and 5 at the time of flight, and I paid extra to be sure I could sit with them. Staff clearly told me that unless I paid they would not necessarily place me with them.

March 10th, 2013, my wife and I flew from Houston, Texas to Denver, Co. Spirit had the lowest price for the flight. However they make up for it by charging excessive for a 45lb. suitcase. The seats were so close together that your knees hit the seat in front of you and you could not put down the tray on the seat. The airline offers no magazines, nothing to drink without charging for it, and the stewardesses or the captains talk very loudly over the PA excessively. They have some rule that the window must have the shade up all of the time. We will always try to find another airline after that trip.

We were abandoned by Spirit Airlines yesterday morning. We arrived early, as recommended, with our 4 children under the age of 9, and by the time we were able to reach the counter because of all the chaos and disorganization, we were told our flight was closed. We were then told it was our fault because we were late - imagine trying to get through a sea of people with no direction, 4 kids and 2 suitcases - that the next available flight was not until 4 days later, that they would not check another airline for us and our now very upset children and that we would not receive a refund. I will never fly Spirit again. Our wonderful vacation was ended with a stressful 18 hour drive because we could not wait 4 days to get home.

Flew from Dallas to Orlando and back for half the price of other airlines. Read all the fine print when making our reservation online and had no surprises. Paid online with the reservation to check one bag. Checked in online and printed my own boarding passes. Did not have to wait in line to hand over my bag because we were able to use the Fast Bag lane. Both flights were on time. Planes were clean and well maintained. Flight crew were friendly and helpful. Gate agents were friendly and helpful. Allowed random seat selection at online check in. Got to the gate and asked to be moved closer to the front. Were moved with no issues both times. Seats are close together with very little space in front of you but we were not uncomfortable. Brought empty water bottles with us to the airport and then filled up from the water fountain before getting on the plane. Carried food from home with us. Did not purchase any items on the plane but noticed a very nice selection of items for purchase (better than any other airline). Will definitely fly Spirit again!

Flew from Denver to Las Vegas. The flight prices were not much less than Frontier or Southwest, but we booked because the times were a bit better. There are 4 in our family and we always each fly with a regulation wheeled carry on. When we arrived we were told that we would pay $45 per bag to check our 4 bags or $50 per bag to carry them on. At that point we had no choice of leaving something behind or combining luggage as our car was parked off site. That was a total of $180 additional dollars and we had not even boarded the plane. That is a disappointing way to begin a trip. They informed us on our return flight that we could prepay for our bags (which I did) and so the additional bag charges for our trip were $300 total. When I asked the ticketing agent about the disclosure of the fees, she told me that it is clearly stated on page "4" of my print out. She then proceeded to give me a 1-800 number. I noticed that this happened to at least four other parties checking in that I was able to hear. Both my daughter and my seats were broken and it felt like the metal springs were coming through. We will never fly Spirit again, as they do not appear to be transparent.

I found a last minute ticket for less than $300. I got to the airport and found out about the checked bag fee of $45. When I arrived at the airport in DFW, the flight was 30 minutes late (easy enough) When I got to the gate, it was another 30 minutes late. We then switched gates and it was another hour late. We boarded the plane and got ready for take off, going out onto the runway then back to the gate. We were on the plane 2.5 hours before we ever took off. The staff were rude at best. We were over 4 hours late. I have now paid, with the return flight I haven't been on yet, an additional $150 for this flight, with purchasing a return seat and paying for my bags. Let's not forget the $5 I paid for a snack on the flight since we were 4 hours late. Here's hoping to an on time return flight!

Thought I could save some $$ since there was 9 of us flying. It was very surprising to see all the fees and make sure your 1 checked bag you had to pay for dose not weigh over 40 lbs. All their fees are so frustrating and at times confusing. I only saved $ because we shared bags. The seats are so close together so if you are tall you will not be comfortable at all. And I have to say it was not very clean either. Flight attendants are rude, however on the trip back after our2 hr delay we had a male flight attendant crew and they were a little more friendly. Bring your own snacks and beverages or be ready to pay for this too. I will never fly Spirit again!

Never again! They advertise inexpensive fares, but they charge you for carry-on luggage as well as ticketed one. I paid $95.00 each way and I found out the moment I was checking in! Once on the plane, you realize that you can't move your seat back at all, the seats are close together making movement very difficult. The man seating behind me was digging his knees on my back the whole time, I am sure it was painful to me also. Also they don't offer even water. I wouldn't be surprised if they start charging to use the toilet on board.

We were going to San Diego and upon trying to land there the pilot made 2 attempts to land but wasn't able to. We then had to go to LAX to refuel and this took almost 1.5 hours. We had a flight attendant who was belligerent and kept telling passengers not to use the restroom and block the aisles. Finally we went back to San Diego where we landed 2 hours late. If you want to take a carry-on bag they charge $100! I requested seats. Imagine my surprise when I went to get my boarding passes I found out our seats hadn't been assigned and it would cost an additional $80 to get what I thought I'd already paid for. I'd rather know up front what I'm paying for then get nicked and dimed by all these add on fees. I will never use Spirit again.