Ryanair Passenger Reviews and Ryanair Customer Trip Reports

RYANAIR review :  20 July 2009 by C Shields   (UK)

Absolute worst airline ever! My partner booked flights for us to go from Belfast to Bristol, and even though I did not have a passport I had an identity card which on the website was considered as an acceptable form of ID, and when we got there they didn't accept it! They said it was only a drivers license or passport - even though when we checked previously they did not accept drivers licenses either! They talk complete rubbish and the customer service advisors were rude and ignorant, this is the second time I have booked with them and the second time I have encountered a problem. They are disgraceful and will never have my custom again.

RYANAIR review :  20 July 2009 by Jan Willems   (Germany)

Return flight Frankfurt-Hahn-Jerez de la Frontera. Parked at one of the private field-owners at walking distance of the terminal at EUR 3 per day. Hardly any line for checking in the bags, and timely boarding. Took the emergency exit seats, so plenty of room (hardly anyone takes these seats, even the ones with priority boarding, while you really sit comfortably at the exit row). Crew, mostly Spanish and Eastern European, polite and professional. On our return, we boarded on time but the flight was delayed. Along the delay we were informed by the pilot about the reason and progress. If you play the game according to their rules you should be fine and could save loads of money.

RYANAIR review :  20 July 2009 by D Walker   (UK)

The thought of our return flight with Ryanair just ruined our holiday. We were constantly thinking about the weight of our luggage and how we could get checked in online. Having checked in online, still had to queue for 2.5 hrs to check in bags, then queued to pay excess baggage, got boarding cards - then they closed the gates and wanted £100 each to fly on the next flight. Only 3 staff on check in and had 2 flights going out. Will never fly again with them, would not recommend them - will use "proper airline" that state all their costs up front.

RYANAIR review :  20 July 2009 by W Drinkwater   (UK)

I travel regularly to Basel, and before that Friedrichschafen, and not had problems. There are hidden extras, but if you read the info, its your choice what luggage you take etc. Earlier this year my husband and I got to the check in gate, but due to adverse weather conditions the flight was canceled. The queue to change flights was very long but staff were giving information about how to change the flight online free of charge. Maybe I've just been lucky so far - a lot of people out there don't seem to have had positive experiences with Ryanair.

RYANAIR review :  20 July 2009 by A Hamilton   (UK)

The worst, anyone who was at Stanstead this morning from about 5.00am will know the story. Absolute chaos, drop off section had about 3-400 people in it, check in desks did not have flights on so everyone was queuing for all flights at all desks. Several times check in staff called out a flight, but no-one could hear! I went to a check in desk to say we could not hear and could they not put messages on a tannoy to be told that they were too busy, did not have a tannoy and basically to go away! Really great customer service. Several people this morning missed their flights because of the total incompetence of the management and staff. Having missed their flight one couple we spoke to had to pay a further £400 to fly again today. A relative of mine was flying to regional France, having finally booked in and going through security (security said nothing but complaints about the airline) she had to run to the gate as she was told it was closing in 2 minutes. Arrived at destination - luggage lost - what a surprise! This has got to be the worst airline in the world and no cheaper than going scheduled or try the train (to France) less hassle, nice journey and similar price.

RYANAIR review :  14 August 2009 by P Miller   (France)

Flew Aer Lingus Dublin to Nice in Feb 2009. Return via Ryanair - got charged to print out 3 x boarding cards at the RA desk - €90 euros. Reply from the RA person - this was on the booking site - you must have seen it. Ryanair did send me an email telling me I had to do this - but this was 3 days after I had left (on Aer Lingus). I had no internet access while away on holidays so didn't even know that this existed - I do now! Just noticed on my parents tickets today that they have been charged 6 x €30 euros to purchase boarding passes at the 2 airports. Maybe this option is pre-checked on the RA site. One more thing to watch out for when booking. Hope this helps.

RYANAIR review :  9 August 2009 by Irene Boers   (Netherlands)

You're way better off spending the double amount of money or more. They are rude, and not willing to help you in any way if anything does not go exactly according to plan. Even the simplest question on the airport they can't answer without being extremely rude. Information to smoothly go from A to B is lacking, I went through a nightmare flying from Dublin to Eindhoven. The planes are terrible, you're stuffed in like livestock. You will pay for anything. Passengers on the plane reported paying about 20 euros per kilo overweight. Ouch. You think you will be flying cheaply - but you're not. You'll pay for it, one way or the other!

RYANAIR review :  18 July 2009 by Steven Kurys   (UK)

Without doubt the worst airline service I have ever received. I asked about cancelling my flights fully accepting I would have to pay the cost of the tickets but they still charged me for excess baggage (which obviously I didn't use), priority boarding (didn't use that either and check in fees. All in all £500 down the tubes. I followed their telephone advice and waited to 2 weeks before departure to speak to someone, was then given a fax number which I faxed my request about not travelling and they failed to respond. I faxed again around a month or so later and a few weeks after that Ryanair e-mailed me to say I would get £40 back in taxes (there was another charge for admin). It appears they do have e-mail but they dont like giving it out to customers. Avoid this airline like the plague.

RYANAIR review :  16 July 2009 by Neil Rathbone   (UK)

Don't break anything on holiday. My wife and I have just been refused boarding East Midlands to Nantes as she has one arm in plaster. Apparently she needs a doctor's note before she can fly. No one at the check-in or customer service desk could tell us why, including a supervisor who was all of 12. They said it was a rule as it is 'on our web site' and was for 'Health and safety'. They said we could not have a refund and would have to pay to book onto a two-day later flight. I have now looked at their site. It is not mentioned in the terms and conditions, but is in a tips section. I am now down the cost of flights, parking and two all inclusive tickets in Nantes, plus having to fork out for the replacement flight. We spoke to another airline who said providing the cast has been on for 48 hours no problem. We have booked with them to Paris instead. They also said (this is heresay) that Ryanair staff are incentivised to bump people off flights in order to make them pay for a later flight. I have been a staunch supporter of Ryanair and low-cost airlines, but I now think this company have gone too far. They are aggressive in their relationship with customers - I am never going to buy anything else from Ryanair.

RYANAIR review :  16 July 2009 by J Brooke   (China)

I didn't even get to fly with them! Their advertising was wrong and I booked believing it. The only airline that won't let a 15 year old fly unaccompanied even though the flight was booked before the October cut off date. They have a no refund policy-even on the travel insurance I bought. I would never recommend them to anyone. Impossible to speak to anyone who knew anything and everything has to be sent by fax - what century are we in? They were happy to accept the booking knowing full well how old my daughter was.

RYANAIR review :  16 July 2009 by J Duncan   (UK)

Do not think for one minute Ryanair will save you money. It's a farce! Their very unclear and ever changing rules end up costing an arm and a leg! Travelling with my 2 children, they charged me an extra £60 for excess baggage. After standing endlessly in line to get on the aircraft, my kids and me were separated on the flight. The prices they charge for food and drink on the plane is an absolute rip off. On the way back, was charged another £60 for not checking in online on the return flight - which I had no idea I had to do.It would have been much cheaper flying with a "proper" airline and would have had a more enjoyable holiday, not having to worry about if I was over by a margin in my luggage.

RYANAIR review :  16 July 2009 by G Sawyer   (UK)

Ryanair is the worst airline I have experienced anywhere in the world. The company is profoundly greedy and sneaky. Charged £10 for booking my flight on the internet and paying for it with my VISA Debit Card - yes, £10. I feel dirtied and contaminated by the whole experience of Ryanair and would urge anyone to avoid flying with them.