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Rating = 1.0 (very poor) to 5.0 (excellent) |
Ryanair review - by E Cooper
7 February 2008 Customer Trip Rating : 
Malta-Dublin I was last to board this 'full load' so sat beside cockpit and air hostesses (who
were nice and courteous for a change!). The flight was waiting for a further 5 mins. after we
boarded, having been told that we were the last, but our curiosity was answered when a Maltese guy
came running up the stairs with a binbag which he handed to the hostess. After profuse thanks, he
then demanded €20 for his offerings. At this there was much debate between the hostesses and
inspection of the contents - loo rolls. Eventually they could not agree to pay as it would come out
of their own pocket and so they summoned the pilot to cast a decision on it. After more debate he
declined to pay and the poor Maltese man was sent packing and the flight got going. When we were
taking off I asked the hostesses (who were now sitting opposite me) what they proposed to do since
it was a 3 hr flight. They had no answer. After 1 hr the queues started and the demands for paper
so they started opening up serviette wrappers. After 20 mins. these also were exhausted and with
still 1 hr to go the girls particularly were becoming desperate. By the time we landed there was
nearly a mutiny and the smell was unbearable. For a captain to make such a bad call is scary. It
does not instil confidence for other hard decisions to be made from the flight deck in emergency
situations.
Ryanair review - by Aaron Clark
7 February 2008 Customer Trip Rating : 
Dublin-Billund, return. Check in was efficient, easy and quick. Departure at Dublin was in the new
gate area. Orderly queues, priority boarding enforced. Flight crew friendly, and not overly pushy
when going round with the trolleys. When Ryanair runs smoothly it can be a good value for the flight
- which in this case it was.
Ryanair review - by Patrick Crawford
5 February 2008 Customer Trip Rating : 
Girona to Shannon The check in staff at Girona are the most unpleasant and unhelpful that I have yet
to come across. As my daughter and I had arrived in good time for the flight we thought it would be
a good idea to confirm that the luggage did not exceed 15k, and made our way to one of the checkin
that were open, on placing our luggage on the scales, and explaining to the attendant that we only
wanted to confirm the weight of the suitcase - on hearing that, two attendants nearly fell over
themselves in their haste to turn off the scales. Having done quite a bit of traveling over the
years, I have never anywhere come across such spiteful people anywhere, what a way to end a lovely
holiday
Ryanair review - by U O'Carroll
5 February 2008 Customer Trip Rating :
I travelled Ryanair from Tenerife leaving at 18.40 to Shannon Airport. When the flight attendants
went around with the refreshment trolley, they did not have any tea (except herbal tea) they had no
sugar, no red wine, no muffins.
Ryanair review - by L Hamilton
5 February 2008 Customer Trip Rating :
I flew from Derry to Bristol with Ryanair on flight FR 8207. I’m writing to make people aware of the
appalling flight I experienced and the terrible service I received from the cabin crew.
Whilst in the air we experienced bad turbulence, in fact the worst I have ever been through. Being
quite a nervous flier, I panicked and became very frightened. I was flying alone and had to take
deep breaths to calm myself down. At this stage two of the cabin crew were wheeling the service
trolley down the aisle and were in the middle of the plane. The seatbelt signs came on and they
began to make their way to the back of the plane. I expected them to show professionalism, remaining
calm, moving the trolley safely whilst reassuring the passengers. One of the flight attendants was
falling onto the passenger seats while they moved down the aisle as the turbulence was so strong,
however instead of apologising she and her colleague were in fits of laughter and made a joke out of
it. By this stage the turbulence was so bad that my drink had spilt all over my lap and I was
visibly very frightened, shaking and taking deep breaths, however they didn’t do anything to
reassure me and sat at the back of the plane laughing very loudly. The turbulence stopped and
everyone on the flight calmed down. As we approached Bristol the captain announced we were due to
land in ten minutes, the seatbelt signs were turned on and the lights were dimmed. As the plane was
just about to land on the runway suddenly the engines were fired up and the plane very quickly
ascended into the sky at the very last minute. People on the plane were visibly shaken and I could
see there was concern throughout the cabin. The flight ascended rapidly and then appeared to do an
about turn in the sky. A few moments later the pilot once again attempted to land the plane, there
was a lot of turbulence and at the last moment the landing was aborted and the plane ascended
rapidly once again. At this stage concern had grown throughout the cabin as no one had told us what
had gone on. A passenger was physically ill due to the changes in altitude; we asked a flight
attendant to come and help him however they said there was nothing they could do as they were
strapped in. The passenger was flopped over in his seat and looked very pale and unwell. At this
stage we still hadn’t been informed what was going on and the reason why we had to abort landing at
the last moment. I was incredibly frightened at this stage, my heart was racing and I was
experiencing what I would consider to be a mild panic attack. The pilot announced that we were
having trouble landing due to wind conditions and he was going to find an alternative landing spot,
possibly in Birmingham. The cabin crew helped the man who was ill and handed out sick bags to
others. I was visibly shaken, crying and sitting alone, however they offered me no reassurance and
seemed to be quite jovial and laughing amongst themselves. I heard a member of the cabin crew
explain to a passenger that cross winds on the runway prevented us from landing as there would have
been a risk of the plane flipping over had we tried to land. I found this extremely upsetting and
grew increasingly distressed and frightened. An air stewardess then announced that we were due to
land in Birmingham in fifteen minutes time. The landing in Birmingham was fine and I could feel a
sense of relief throughout the cabin once the plane touched down. Passengers were asking the cabin
crew what would happen next and they said they knew nothing, the pilot doesn’t tell them anything
and they knew as much as we did. I was very distressed at this stage and needed to get out of the
plane and into fresh air. Many of the passengers were in tears and said it was the worst flight they
had ever experienced. After about ten minutes it was announced that the plane would once again be
taking off and we’d be attempting to land in Bristol. I was in shock, shaking and crying and there
was no way I could go back in the sky. A group of people went to the front of the plane to voice the
same concerns as I had, only to be told that we had no choice, and that Birmingham airport wasn’t
willing to accept us. At this stage a few of the passengers were in tears and just wanted to leave
the plane. One passenger explained to the air stewardess that people were frightened and needed to
get out, she bluntly responded by saying “you should be grateful that we managed to land you safely”
– hardly what I would call reassuring. We explained that we couldn’t be kept on board the plane
against our will and that I said I would refuse to sit down. Was it not my right to get out of the
plane at that stage? After an uproar from many passengers the flight attendant finally let us all
out of the plane and assured us that a free bus would be arranged to take us to Bristol. We got out
of the plane, onto the bus and you could sense a wave of relief amongst the passengers. The bus
moved towards the main terminal however stopped in its tracks after a few minutes. Someone came on
board and announced that we all had to go back to the plane as the pilot wanted to talk to us. The
bus turned around and sat alongside the plane, surely this was a safety risk as the bus was running
and many passengers were using their mobile phones to contact concerned family members. We sat on
the bus for over five minutes and we could see the captain and some members of the crew having a
discussion at the top of the plane steps. Someone then came onboard and said that Ryanair would
consider the stop at Birmingham as ‘refuelling’, and therefore any passengers who chose to disembark
the plane in Birmingham would be responsible for their own transport home and their luggage would
remain on the hold until the plane arrived at Bristol. There was a huge uproar amongst the
passengers and many people became distressed at the thought of getting onboard the plane once again.
We had been promised transport to Bristol and now they were backtracking. Lots of people were crying
and I could see that children were very distressed. A few passengers confronted the pilot, saying
that we were being treated very unfairly. One man asked the pilot to look into the bus to see that
we were scared and didn’t want to get back on the plane. The simple truth is that the plane hadn’t
stopped in Birmingham to refuel; it was redirected there because the pilot couldn’t land it in
Bristol. When I checked to see if other planes arriving in Bristol had the same problem with
crosswinds I saw that no other planes at all were redirected or even delayed, in face some had
landed a few minutes early. Why was this? Eventually the pilot agreed that he would get the luggage
off the plane for those passengers who did not want to travel to Bristol. I didn’t wait around to
see if they provided a bus as by that stage I was in shock and had my fill of bad service from
Ryanair. I am totally appalled at the treatment that we got from Ryanair this evening. I know that
the airline is ranked amongst one of the worst companies for customer service, however I never
imagined it could be so awful. I will never, ever fly with Ryanair again and will be putting in a
formal complaint to the airline. I want this episode to be made public so people know just how badly
they treat their customers. I understand that sometimes flight conditions can be bad and that is
beyond control, however the service and reassurance that they provide their passengers is very much
in their hands. I have never been on such an awful flight and have never seen air stewards behave so
unprofessionally. I felt that Ryanair treated its customers like farm animals tonight and their lack
of customer service as well as the pilot’s inability to land the plane had increased my fear of
flying. I’m unsure when I’ll build the confidence up to fly again but I’m sure of one thing, it
won’t be with Ryanair.
Ryanair review - by David Smithson
5 February 2008 Customer Trip Rating :
MAN-DUB-MAN for £35. Online check-in very easy, saved money and meant I was one of the first to
board the plane - I only spent 30 minutes inside Manchester Airport before we boarded. Pretty
similar for return flight later that day except the scramble for a place in the queue. What was
shocking was the quality of landing on both flights - once on the runway the brakes were slammed on.
It makes me wonder how pressured pilots are to keep to turnaround times, as they took the most
immediate exit off the runway both times. Otherwise the flights weren't as bad as I expected, having
never flown Ryanair before and heard nothing but bad things about them, although the landings (for
me) proved that they do seem to cut corners to save money.
Ryanair review - by J Olsson
5 February 2008 Customer Trip Rating : 
London Stansted - Alicante/Murcia. Excellent flight. On-time, OK service. I am amazed how quickly
Ryanair/Swissport are able to turn-around flights. Less than 30 minutes.
Ryanair review - by F Marr
4 February 2008 Customer Trip Rating :
Prestwick-Weeze return. Check in at PIK was efficient although the plastering of pure dead brilliant
all over the place does it no favours. For a flight that left at 6:55 on a Sunday morning, Ryanair
did the salesman routine for the whole flight, when everyone wanted to sleep really. After not
selling any duty free, they insisted on going round the cabin very slowly and loudly to try and get
sales (they didn't). On arrival in Weeze we got a horrible message congratulating us for arriving
on time-tacky or what? The return flight was not as bad, with the crew not on the salesman routine
so often. Calling Weeze Dusseldorf is Ryanair at their worst in my opinion - its an old military
base in the middle of nowhere. The plastic seats were a horrible fake leather and the inside of the
plane is so tacky.
Ryanair review - by Sylvie Renaux
30 January 2008 Customer Trip Rating :
I wrote a comment on my problem in July - Ryanair cancelled my flight Roma Ciampino-Charleroi and
rebooked us for the next day. So we had to find by ourselves a hotel, and paid all our expenses.
After 7 months of big fights with Ryanair they refunded my expenses for hotel, cab and food!
They are forced to follow the European Regulation on the passenger's rights but they try to ignore it!
So be patient send a lot of letters and faxes and never forget they must refund you all the expenses
you would have in case of cancellation of a flight
Ryanair review - by P Malloy
27 January 2008 Customer Trip Rating :
I frequently use Ryanair's services and like the online checkin service as I never check baggage
into the hold and travel light. Today's announcement of higher check in and baggage fees will I
believe backfire on Ryanair. The apparent intention is to discourage more passengers from checking
in bags. If this policy is successful and more people carry their baggage on board the end result
will be that the overhead lockers run out of space causing aggravation and boarding delays as
passengers search up and down the aisles in desperation looking for locker space.
Ryanair review - by John Oram
22 January 2008 Customer Trip Rating :
To add to comments by R Eveleens. Of course this load and balance explanation is all nonsense as I
have previously posted. If 116 people spread out as they naturally would in a 187 seat aircraft,
there would be no problem at all. Probably a Ryanair trick to optimise convenience for their cabin
crew.
Ryanair review - by Charles King
22 January 2008 Customer Trip Rating :
STN to VLC return. Online check in priority was enforced both ways, although the online queue
disintegrated into a boarding scrum at VLC (two orderly queues at STN). Once onboard, a pretty
standard shortnhaul experience, with OK legroom, non recline seats. Didn't feel the Ryanair hard
sell was too intrusive. Only gripe is having to board/deplane via the planes integral steps at STN
which entailed standing in the rain to get on outbound and clambering down what is quite a steep set
of steps on return. Plane was also too hot on return. Overall, you get what you pay for, but the
biggest disincentive for using Ryanair is Stansted airport, which even in a relatively quiet
January, was pretty nasty, especially inbound.
Ryanair review - by S Bailey
22 January 2008 Customer Trip Rating :
Have just returned from Tenerife. Maybe we were the lucky ones but didn't have problems. My husband
and I managed to get all our clothes into the one case as we were only away the week it weighed
14.5kgs. We each had one piece of hand luggage which was well packed, this was not weighed as I had
heard this was happening. Other people were trying to move clothes from bag to bag, which in turn
caused holdups. We saw lots of bags over 15kg make no mistake they are extremely strict. They will
make you pay the excess charge. You have to go to a Ryanair desk pay the fee but you are allowed to
walk back to the front. They hand over the boarding card they hold onto until they have the fee
recept. The return journey at Tenerife are equally as strict and lots were paying the excess.
Ryanair review - by R Eveleens
21 January 2008 Customer Trip Rating :
Eindhoven - Stansted return. Plane arrived at Stansted and Eindhoven both ways 10 minutes early, so
no problems with delays. On the outbound leg they blocked off in total 11 rows, which is quite
strange since there were 116 passengers, of course with a not full aircraft it is important tot get
the load balance right, but this is just packing people in the plane together for no reason.
They try to short change my co-passenger on the in and outbound leg, and unless you specifically ask
for it later in the flight you won't get it back as promised. (When you ask for it they suddenly
have it in there hand, but there was no intention both ways to give it back without asking).
On the outbound leg they managed to put on the fasten seatbelt sign for 'turbulence' all the ways
but was rather to get people staying in their seats. I checked in online, so could 'priority' board
with 80 others, so not real priority, especially bad if you have paid for it. All in all you get
what you pay for, but I rather fly with Easyjet, for the more friendly approach from the staff on
board.
Ryanair review - by Mary Magnussen
21 January 2008 Customer Trip Rating :
At the moment, even the thought of Ryanair makes me want to spit! I've never come across such a
terrible booking service in my life. I've used Ryanair and have even had one of their £1 flights
(which actually cost £54 when everything was included) but I'm pragmatic about cheap. You get what
you pay for. When things go wrong, however, they are worse than useless. Unfortunate situation
where relative broke her ankle on a flight to Stansted last Tuesday - nothing to do with Ryanair.
However, since then I have spent hours and hours both on the internet and on the phone numbers they
give you trying to get her on a flight to Derry next Monday. It's impossible to speak to anyone. I
held on the phone for over an hour yesterday (Friday) listening to their inane music and had to give
up in the end. In desperation her husband went to Stansted and was given a list of numbers to ring,
not one of which got any response. I rang every single one of them regardless of which country! In
the end I rang the main Stansted number and finally talked to a human being who told me that Ryanair
admin staff close down from Friday to Monday so there was no point trying to contact anyone! How
difficult would that information be for Ryanair to put on their website OR on their answering
service. Useless lot! I've wasted hours of my time not to mention the cost of phone calls.
Ryanair review - by Anish Patil
21 January 2008 Customer Trip Rating :
Yesterday, my girlfriend and me 'attempted' to fly out with Ryanair from Eindhoven to Pisa. I say
attempted because the plane never took off actually, although we were herded in and out of the plane
few times. Apparently, there was technical malfunction. I don't blame the airline for this, as this
is out of their hands. But I would like to take this opportunity and blame the staff for not giving
out any information to any passengers. All the passengers spent their entire day at the airport
without information - only with the occasional announcements that we should board and de-board.
Finally, we gave up, canceled our holiday and came home. Some Italians we met on the flight were not
as fortunate as us, as they have to attempt flying with Ryanair today - as the flight was 'delayed'
by a day. The trickiest part is that Ryanair did not cancel the flight, so as not to pay for
accommodation, they just delayed it.
Ryanair review - by Martin Headford
17 January 2008 Customer Trip Rating :
Liverpool to Palma. All OK until we boarded the plane - navy Blue and canary yellow! Seat backs and
overhead locker doors all bright yellow. Printed on the reverse of the headrests is the emergency
procedures. OK I guess this keeps it in peoples minds but not too clever for my mate sitting next to
me who is not good on aircraft. 2.5 hours staring at an emergency procedure did not make him
comfortable. I ordered some food and drink - mistake number one. Can of Carlsberg was warmer than
the tea and coffee, when I asked the girl to change it, she replied "no sorry I cannot". I also
ordered some Pizza - after 20 minutes I asked where it was - ten further minutes and it arrived. By
this time I had lost my patience and told the girl to take it away and give me my money back. She
then proceeded to have a conversation with other Cabin staff who all stood pointing and looking at
me and eventually she came with my money - short changed. Eventually she corrected the monies but no
apology whatsoever! Never again will I use such a hapless company regardless of how cheap they are!
Long live Easyjet!
Ryanair review - by J Milne
17 January 2008 Customer Trip Rating :
CIA to DUB. Crew professional, efficient and Italian. The flight was on time and basic with no
faults. For £19 one-way I was happy enough.
Ryanair review - by David Brunton
15 January 2008 Customer Trip Rating :
It is a couple of years since I last used Ryanair but it is definitely the most customer unfriendly
booking system and charging policy I have experienced. The price is just the start. Then there are
the taxes and charges (we all got used to these) then the credit card charge (£2 seems OK until you
realise its each way for each passenger). The luggage allowance is next. 15kg per prson but that
costs £5 each way and if you are in a group there is no transfer between group members. My family
party of 3 usually took 2 cases on holiday, one large one (about 25kg) and one medium at 15kg. This
would cost us 10kg*£5.50 each way. £110 to take less then we will now do with 3 cases. Where is
the sense in that. We then wanted to take sports equipment. £15.50 each way. When it came to
finalising the booking the sports equipment we were taking (tennis racquets) did not feature on the
list, No idea what to do next we booked them in as golf clubs. So that's it is it. No, you have
then to pay to check in at the airport. Is it really possible to travel by air without checking in?
another £2 each way per passenger. Extras not even considered: Pay to get on the plane first. Take
the Ryanair insurance (you need to decline this as the default is to take it) It makes Easyjet seem
easy, maybe Ryanair should change its name to Unfairair.
Ryanair review - by A Orchard
15 January 2008 Customer Trip Rating :
BRE-STN-BRE. Checked in for both flights the day I flew to STN, easy to use. Got to BRE airport with
about 45 mins till departure and straight through security. Ryanair have their own terminal at BRE -
more like a tin can but not a problem if you're not planning on spending much time there! Priority
boarding adhered to and managed to get a seat where I wanted to sit. The yellow and blue colour
scheme in the interior of their aircraft is a little off-putting but seats comfortable enough for a
flight time of only an hour. Seat pitch awful, but for a short flight is bearable. Ended up having
the seat next to me free so that freed up a bit of extra legroom. Only travelling with hand-luggage
and cleared customs at STN quickly. Return flight today was pretty much the same. Got to STN about
45 mins before scheduled departure time and was the quickest I have ever cleared STN security. Was
very near the front of the priority boarding queue so again so managed to secure myself a desirable
seat. Free seat in the middle again. Overall, the flights took off and landed on time. For their
prices, they aren't that bad as long as everything goes according to plan and you are only taking
hand luggage - check in on-line (and get priority boarding). I wouldn't like to take one of their
flights to Morocco or the Canaries though. Legroom, seat pitch, constant stream of annoying adverts
for Ryanair products and the interior decor of the plane might drive me mad!
Ryanair review - by Vicki Hooper
15 January 2008 Customer Trip Rating :
Flew to Porto return. Nice cabin crew - could not have been better for the price I paid.
Ryanair review - by A Lindley
10 January 2008 Customer Trip Rating :
Graz-Stansted-Graz. I paid very little for these flights. The scramble for seats upon boarding is
somewhat annoying, but not something I mind too much. I flew Ryanair because I wanted to be carried
from A to B. If I'd wanted any more, I would have flown a proper airline that offered a better all-
round service.
Ryanair review - by S Johnson
10 January 2008 Customer Trip Rating :
Yippee! I won a free ticket on my flight out - I won again on the way back. If I had bought two
tickets on the internet it would have cost me £9.99. With my free tickets vouchers the price is now
over £97! Where are the people who check if businesses are behaving right? This is deception, and
might justifiably be described as outright theft.
Ryanair review - by J Corbally
9 January 2008 Customer Trip Rating :
£70 to change a name on booking - what a rip off.
Ryanair review - by Michiel Groenewald
9 January 2008 Customer Trip Rating : n/a
Dublin to Basel return. Extremely disappointed with customer service accessibility on website as
well as through Ryanair call centers. Once they have your money they seem to stop caring. Hidden
charges everywhere. Was made to unpack my luggage because it was 400gms over weight. Inflight
service suspended without explanation resulting in a mother of four children having to get up and
demand to buy water. Whole experience left me shocked in Ryanair. Will do my very best never to use
them again.
Ryanair review - by S Lynch
9 January 2008 Customer Trip Rating : n/a
Flew with Ryanair with 3 children, all under the age of 5. They refused to let us pre-board and
sent us to the back of the queue behind a full load of Pax. Got on the plane and there were no seats
for us to sit together. The cabin crew were rude and unhelpful and we had to ask other pax to move
as staff wouldn't. Apart from being a safety issue (having a 3 year old sit on their own next to
strangers in an emergency decompression or evacuation is not safe) the staff seem to have been
trained in how to be rude and obnoxious. I will never fly with this bunch of cowboys again - even if
they pay me to do so.
Ryanair review - by Neil Roberts
9 January 2008 Customer Trip Rating :
LPL-MJV-LPL. Flights rescheduled by about 1 hour but informed by e-mail. Full flight on outward
journey, very last row and as a result, trolley service did not reach us until about 10 mins from
landing. Not a big deal on a flight of only 2hrs 15mins. Not sure I could have put up with much
longer flight due to the lack of legroom and glaring yellow cabin interior. Return flight not as
full and crew managed two trolley runs. Both flights on time and pleasant enough crew. My gripe is
the airlines insistence on calling itself 'Low cost'. At £387 GBP, I don't consider that to be low
cost, especially as flights were booked well in advance of the travel date.
Ryanair review - by J Lovell
9 January 2008 Customer Trip Rating :
A disgraceful company - leaving hundreds stranded at Treviso Airport, Venice, after cancelling our
21.55pm flight to Stansted on 5th Jan (not for the first time I notice - see 27th Nov.) No thanks
to Ryanair we got home some 16 hours later than expected and must still be amongst some of the lucky
ones. I was in a group of six friends and had someone not had a credit card (accepted) to buy
alternative flights home from another airport we would still be there now and I guess some still
are. After 2 previous costly run-ins with Ryanair I had sworn not to use them myself again - but
this was a surprise long weekend xmas present to Venice from three wives to their other halves & now
Ryanair have lost another 5 customers - let alone those still at the airport.
Ryanair review - by A Alermos
9 January 2008 Customer Trip Rating :
Commuted with Ryanair Dub LGW for 2 years and the final straw was when debit cards were being
rejected by their software to force use of expensive credit cards! I endured scrums at the gate,
rudeness and inconsistencies for 2 years and now thankfully Aer Lingus are on that route - what a
pleasure to be treated as a person and have an assigned seat.
Ryanair review - by J Milne
9 January 2008 Customer Trip Rating :
DUB-LGW. Outbound flight delayed by thirty minutes due to the LIAC the pilot had told us. We made
up most of the time and landed in LGW only five minutes later than scheduled. The captain was clear
and spoke to us again during the flight. I only wish the crew were as friendly. They were not
interested. On the LGW to DUB sector the cabin crew were friendly. On the negative side they were
very slow at the food and drink service. The flight was delayed one hour again due to the LIAC.
However we where further delayed for thirty minutes onboard waiting to get fuelled. By the time we
took off it was 18.35 hours and everyone was obviously hungry. My one major complaint about Ryanair
was that on each flight there was no hot water, therefore there were no hot drinks available. This
has happened before on a Ryanair flight from BHD to STN. What's going on?
Ryanair review - by Simon Rosenbaum
8 January 2008 Customer Trip Rating :
Booked cheap fare from Venice (Treviso) to Rome, 8am departure, as part of RTW trip. When I
discovered that getting to the airport would cost 170E, by water taxi and taxi, the only choices to
get to the airport on time at that time of day, and that our xs luggage would cost 160E or more, I
gave up on the Ryanair and booked the train - 4 hours or so, and 170E for both of us in first class!
I expect the total travel time will be the same. We should have checked things out in more detail,
but the omission of excess baggage charges and policies on the web booking page is a hanging
offence.
Ryanair review - by J Harrison
8 January 2008 Customer Trip Rating :
Gatwick to Dublin and back on the 01p flights and experience was good. Priority boarding was
enforced and staff friendly and helpful. Would fly this way again.
Ryanair review - by G Watkins
2 January 2008 Customer Trip Rating :
We travelled Ryanair Hamburg-Lübeck to Pisa and back via Bergamo. I had to check in an extra bag
both ways, which I knew I had to pay for before I received my boarding card. Quite ok. However at
Bergamo there was a really long queue of panic-struck people because it was only possible to pay
with plastic. No cash. Unbelievable. A lot of people were in difficulties. Quite unnecessary.
Ryanair review - by Daniel Morris
2 January 2008 Customer Trip Rating :
Bristol-Knock Return. 5 seats £50 return. On time on way out, mad pushing at the gate but priority
boarding enforced, crew friendly. One and a half hour delay on return trip but informed, eg
announcement that the plane had left Bristol. Worse scrum at gate but priority boarding enforced. A
friendly crew (is this because Bristol is a new base and staff are still keen or are they just
starting to try being nice for a change?).
Ryanair review - by Philip Bunting
31 December 2007 Customer Trip Rating :
I had the misfortune to fly from Granada to Liverpool with Ryanair with my friend who is registered
disabled. When we got to the check-out desk he was told that his case was 2kgs over and that he
would be charged excess baggage. Mine was 3kg under and I asked if it would be possible to combine
the allowances under the circumstances. They would not agree to that and insisted that my friend and
myself actually did a juggling act on the floor at the front of the queue. I think sometimes good
sense prevails particularly when you are dealing with a disabled person. I really have nothing good
to say about Ryanair every time I have flown with them. Their staff are unhelpful and the planes are
often dirty from a previous flight.
Ryanair review - by E Fenn
30 December 2007 Customer Trip Rating :
Having not flown with Ryanair for a year or so as I was expecting my first newborn, I was bitterly
disappointed to find out on arrival at Stansted Airport that Ryanair do not board babies first any
longer. I travelled on my own with my 10 month old baby to Biarritz. Having to queue like any other
childless passenger made travelling with baby an even trickier experience. One lady kindly let me go
before her but unfortunately the other 80 passengers in front of me didn't. And I didn't expect them
too. Ryan Air, you truly disgust me. You have now found another way to charge a few people for
Priority boarding and inconvenience passengers with young children as well as all other passengers
as it now takes longer to board and the experience is much more chaotic for everyone. I was pushed
while carrying my baby when trying to find an empty seat! When I finally managed and got settled
with baby, a steward came to tell me I couldn't sit there as there were already a couple with a baby
and that would be too many people together. Thanks for telling me afterwards. A very disappointed customer.
Ryanair review - by E Hearty
30 December 2007 Customer Trip Rating :
On 21st Dec I was flying to Paris, and we were delayed for three hours. There was no communication
between Ryanair staff and passengers - in fact it was hard to find any representative. We were moved
four times from gate to gate, as our gate number on the screen would change. There was an old lady
in a wheelchair that had asked for special assistance and was left to fend for herself. I ended up
having to bring her to the toilet as one male staff member refused and said there were no female
staff available. In the air, we were told we were not flying to Beauvais but to an airport three
hours away from Paris. We arrived at our hotel at 4.30am instead of 11.30pm.
Ryanair review - by G McNab
30 December 2007 Customer Trip Rating :
I have sympathy for those whose Ryanair flights go wrong. My flight Belfast City to Glasgow
Prestwick I was able to obtain one of the 0.01p fares during an earlier Ryanair sale - because this
is a new route to/from Prestwick, the fare included a free rail ticket to anywhere in Scotland. I
had to go to the information desk, show my booking and say where I wanted to go. Thus I was able to
travel from Belfast to Edinburgh by plane and two trains for one penny! Careful reading of the
Ryanair website, plus de-selecting what I did not need, plus carrying hand luggage only got me
priority boarding by using the easy check-n-go online web check-in the day before.
Ryanair review - by Trudi Brenner
28 December 2007 Customer Trip Rating :
HHN-FEZ return in November. After 30 years of flying, this was the most abysmal experience of my
life, and I have flown many third-world carriers! The booking tactics are deceptive and the fees
endless - credit card fees, luggage fees, boarding fees, online check-in fees, food and drink
prices, expensive and long bus fee to "Frankfurt" Hahn. I have never seen such an angry crew
(Eastern European) and mean, minimal ground staff. The planes were dirty, old and scary and we had
hours long delay without explanation. They are not cheap! Do the math!
Ryanair review - by J Duffy
27 December 2007 Customer Trip Rating :
I recently flew from East Midlands to Shannon. I am a slightly larger person, but by no means
grossly over weight. I regularly fly to the US and other parts of Europe and was shocked to
discover on my Ryanair flight that the seat belt would not fit. I quickly and embarrassingly moved
seats where I was able to sit and buckle up. My point being that this sort of experience has been
enough to ensure that I will never fly Ryanair again. Why is there such inconsistency with the
size of seat belts, is there no standard regulation size.
Ryanair review - by C Zuithoff
27 December 2007 Customer Trip Rating :
EIN/ROME was cancelled by Ryanair. Refund request was ignored. Needed to call to Ireland (32 min) to
get it refunded. Flight EIN-MAD CHAOS at check in, little legroom in plane.
Ryanair review - by M Szemes
26 December 2007 Customer Trip Rating :
My worst flying experience. In fact it is a non-flying experience because they cancelled the flight
after 5 hours waiting. They did not give information about our rights or options, while they claim
on their website they give written information after 2 hours. I was only given a telephone number to
ask for refund. It is an international number. I have been ringing it 10 times and it is always
busy! I cannot find information how I can make a claim they are unavailable. The only numbers they
provide are 0870 or international. Most horrible service imaginable!
Ryanair review - by G Lloyd
26 December 2007 Customer Trip Rating : 
London STN - Krakow. Impressed with priority boarding in London, flight in a new plane, left on
time. Return flight only problem was when priority boarding was called in KRK, everyone leapt up and
crowded the gate, with many genuine priority passengers at back of queue, and staff letting everyone
thru anyway. Both excellent flights though.
Ryanair review - by P Jameson
16 December 2007 Customer Trip Rating :
BHX-DUB. No delays, quick boarding, new plane. Not an English crew and could neither hear or
understand the onboard tannoy announcements. Ten out of ten to the American pilot who brought us
down into Dublin airport safely after an aborted landing due to another aircraft taking off from the
same runway - concerned with Dublin air traffic control.
Ryanair review - by Steffen Frey
11 December 2007 Customer Trip Rating :
HHN-CIA-HHN. The cabin staff left an overworked and not very friendly impression, and the safety
demonstration on a flight between Italy and Germany is now only made in English. Dirty cabins with
chewing gum on the seats on both flights. First flight was operated by a 737-800 which had the old
interior; those seats are more comfortable and leave more legroom than the newer ones and luckily
the dominating colour isn't the ugly bright yellow they use on the newer planes! I'm still worried
about their onboard procedures: because the crew absolutely wanted to guarantee an on-time
departure, they started taxiing only a few minutes after boarding when there were still passengers
standing in the cabin and stowing their luggage.
Ryanair review - by W O'Donnell
11 December 2007 Customer Trip Rating :
Smoke and mirrors pricing. £16 credit card charges for one transaction and 4 people. Quite
obviously this is not a true credit card charge and just gets the airline a reputation for mean
deception. It does not build customer loyalty. It only makes you think what will they think of
next? Extra charges for fat people because they have a bigger carbon footprint! Like others say if
you try to contact them you pay 10p a minute to listen to their adverts then finally you get another
contact number that charges £1 a minute. The call centre workers must wear masks!
Ryanair review - by C Leigh
9 December 2007 Customer Trip Rating :
NQY-STN-BRE. NQY-STN leg was delayed (probably due to the fact that NQY is such a small airport). Had the old
interior 737, bit dirty. Eastern European cew, incompetent during safety demonstration, she actually
used the detached seatbelt during the safety brief on the life jacket - not impressed - attitudes
not good at all. STN-BRE : Delayed, due to late running of aircraft. Had new interior 737. Eastern
European Crew again, really didn't want to be there. 30mins late arrival meant that we arrived with
other RYR flights, baggage in the RYR BRE terminal (or hangar) took a while and was crowded.
Ryanair review - by K Wade
7 December 2007 Customer Trip Rating :
Flight returning to East Midlands from Berlin cancelled by Ryanair with no reason given. Abandoned
in the airport and told to make our own arrangements for another flight home by staff. Tel no
provided for Ryanair was a service number - unobtainable when we tried to call - at a rate of £1.80
per min. Second day, same thing happened and again abandoned resulting in having to book with
another airline on the 3rd day. Total cost for two extra nights accomodation, a 3rd flight into
London and then train/taxi fares to get back to EMA airport to collect my car was £540! A letter to
Ryanair on 12th November and still no reply. Totally disgusted that in this day and age an airline
can leave people stranded. I was travelling alone but fortunately had a mobile and a credit card -
imagine what it would be like for people who weren't as fortunate as me?!
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