Ryanair Passenger Reviews and Ryanair Customer Trip Reports

Myself and my daughter took a holiday to Kos. I have never seen such a shambles in my life. After the experience of the free for all to get your seats and then seeing the arguments between other passengers as they could not sit together got the holiday off to a great start. It was now the time for the safety announcements prior to take off, I do understand that this is important, however I have never seen such miserable faces from the cabin staff. We were sitting in row five and it took nearly 1hr to get served, I think mainly because they had to keep explaining what they had run out of even before we took off. The list was endless of what they hadn't got. When it was our turn I ordered 1 bottle of water, a whisky and a can of coke, I was taken back a little when they said that's 11 Euros. I quickly put my money back in my pocket. All they wanted to do was to sell scratch cards and smokeless cigarettes. Overall not impressed at all and will never travel Ryanair in the future. One final thing. Budget airline? My tickets where certainly not cheap or even reasonable.

Stansted to Pula. Tried to adhere to all rules and regulations but failed to print boarding passes for return journey, and hence fined €240 for family of four. This was a genuine error caused by my printing off the outbound boarding passes at too early a stage, in my eagerness to do all correctly, at which time unable to print for return. Erroneously assumed outbound copies and itinerary would suffice. Hold my hands up and agree nominal fine should be payable, but believe that €60 per person is totally disproportionate to administration involved for the error. Walked 5 metres, handed over credit card, and after a minutes transaction and €240 pound payment returned to check in and allowed to board! Expensive lesson learnt but will avoid Ryanair from now on!

When printing the boarding tickets we got our outboard flight no problem and when the home flight boarding card would not print we thought it was due to not actually being away. On our way home the check in lady at Malta said it was going to cost us 290 euros to get home due to no boarding cards even though in front of her on a check list were all the names of passengers and their luggage. After several words and a lot of shouting I paid the money having no other choice. This airline ruined a holiday that was otherwise brilliant and showed no remorse to me and several other unfortunate passengers. This will never happen again because I will never use them again.

Budapest - Manchester and back again with a 5 month old and a 7 year old. Budget flying is fine, I was lucky enough to sit in the aisle seat with my baby and my 7 year old sat on the other side of the aisle. I even paid for priority boarding on the way back to give myself just 3 minutes to find a seat next to my own child and get my bags and it made no difference. They put the gate number up, people run to the gate 12 minutes walk away, they start boarding and I am still trying to push the pram to the gate. A fellow passenger kindly offered to hold my baby while I collapsed the pram at the bottom of the stairs. I still struggled to get on and get seated, people pushing past me. I will be seeking my money back for 'priority boarding'. If you have a small child or infant, it is not worth it. I flew long haul from Australia with a baby and 7 year old, 27 hours worth of traveling and not once felt as stressed and helpless as I did flying Ryanair.

Stansted to Barcelona. Fine going there. Horrendous treatment on boarding for the return flight. My daughters, under 16 years of age, were summoned to pay 50 euros each for their hand luggage, even though the cases fit the dimensions specified. Staff started to process the £50 fines without asking for their ages or to speak with their parent, then demanded payment. Really put a dampener on the whole trip. First and last time we fly with Ryanair.

I fly Ryanair or Easyjet 3-5 times a year from Bristol to Girona (or Barcelona in the case of Easyjet). I recently flew back from Girona to Bristol on Ryanair - the only problem I had was that the aircraft was diverted to Birmingham due to fog (a bit dubious as other aircraft were landing according to my waiting taxi driver but never mind) and the process of informing us of onward arrangements wasn't great. However, we got back via a coach Ryanair laid on so no real problem and it's the first time in 9 years of flying Ryanair I've had to experience this - seemed to work fine. As far as the flight was concerned, no problems with this or any other - if you follow the procedure (which can be tortuous) and print out passes in advance, weigh and size your luggage to within an inch of its life, then you will be fine. Staff were nice, the flight was fine and if you treat it as a bus service in the air, you won't be disappointed - compare it to National Express coaches, for example.

We as a family have flown with Ryanair on numerous occasions over the years without any problems whatsoever, the last was March 2012 East Midlands to Tenerife South and we will be using them again in just under 2 weeks Luton to Girona. Its the same old gripes from people giving poor reviews, i.e. Baggage, Boarding Passes and inflexibility. Its simple: Conform to the highly publicised requirements and the journey will go without a hitch, actually weigh your bag before you get to the airport (It drives me mad waiting in the check in queue behind people who can't get this simple requirement right. You can buy a set of scales). Remember its just a bus with wings that gets you from A to B on time the vast majority of the time. If you want all the bells and whistles then use another airline and of course the resulting much higher cost.

Husband, myself and two kids 9 and 7 flew to Gran Canaria and back to Stansted this last week. They were absolutely fine, we adhered to weights etc and the flight time going was dead on, couldn't ask for better. Coming back delayed due to Stansted security, not Ryanair. Would fly with them again, at the end of the day they are a budget airline. They do what they say on the ticket!

I expected things to be bad. I thought I would just have to suffer for 2.5 hours each way from Birmingham to Faro. But my experience was really good. The value for money was good. The plane was clean and the flight crew pleasant and professional. Aircraft appear to be new and the flights were on time. There was a lot of selling going on - scratch cards etc, but a polite no thanks is all that is needed. I'd book again with no problem.

I flew Ryanair 3 times in the past 12 months and each time the experience was pretty much what I expected. The seats are not very comfortable and the boarding process is often fraught. As long as one bears in mind that Ryanair has a zero tolerance policy and imposes disproportionate penalties for non-compliance with its rules, really unpleasant surprises should be rare. However, there are two issues I find irritating. First, the fact that Ryanair has a smaller carry-on luggage size allowance than most other airlines. Accordingly, what is accepted as carry-on luggage by others is not accepted by Ryanair. This combined with the excessive fees for checking in luggage is rather vexing. Secondly, and more fundamentally, I do not consider Ryanair good value for money. Their tickets are not cheap. Admittedly I usually fly at busy times but despite booking more than a month in advance I don't recall paying less than 250 pounds for a European return flight - and this is excluding any add-ons such as priority boarding, check-in luggage or a Beer on the plane. The problem, I suppose, is that Ryanair has cornered the market for certain point-to-point itineraries and can afford to command high prices.

Last used in June from Valencia to Fuerteventura. Have used them on many occasions and always found flights to be on time (except 2) excellent value and cannot understand all the complaints! Instructions are very clear regarding luggage and boarding passes, so why so many people moan I never understand. Of more than 40 flights I have never paid more than 45€ one way and find the hand luggage allowance plenty for 7 days holiday.

No opportunity to print boarding passes and they would not accept electronic pass via iPad like other airlines. Flying out of Edinburgh to Stockholm. Staff and customer service people were beyond rude when I tried to plead my case. After waiting in line for 35 minutes where one person was working the counter he informed us we would have to pay 120 pounds. He pointed us in direction of airport computer to print PDF. We had to break a bill for change and wait for computer. The printer did not work so wasted the money an airport employee pointed me to Ryanair Customer Service Counter - he was rude, unhelpful and had no customer service and insisted I pay or we don't fly. No choice had to be on the flight. The cost was more than double our outbound flight on Norwegian Air and they were great.

Travelled from Stansted to Seville - no problems at all. We complied with all the rules, printed boarding passes etc. The boarding pass only printed for the outbound journey due to time limit of minimum 15 days (we were away for 16 days). We were then charged £190 at Seville for not having boarding passes as I had foolishly assumed that when the website told me that I could not print boarding pass from Seville to Stansted that it meant that I had to check in at the airport. Explanation not accepted. Ryanair ruined what had been a really lovely holiday and ended up costing me much more than the original flight I had found and rejected with Easyjet! Staff have blank expressions and are without any compassion. Never, ever again.

Lübeck - Stockholm return. We did not have luggage so did not face any problems with excess fees. Staff onboard is friendly but leg space is very tight. I am 188 cm and tried fitting in somehow, wouldn't have lasted more than 2 hours. Outbound bound flight left on time and arrived ahead of schedule and the outbound flight was 15 minutes late but arrived on time. The boarding process is certainly cattle mass style but can't expect more than this for the price I paid. All in all experience was not bad and might use it in future as well.

East Midlands - Majorca return. Booking the flight for 3 was no problem with a relatively easy booking site. When I printed off my boarding passes it was set by default to print off both journeys. The luggage restrictions, weight and size are clearly there to see, we booked a 15kg case for the hold and took 3 x hand luggage. No problems whatsoever. Even though we got sat together for both journeys I would look at priority boarding in future. All staff we had contact with were courteous and pleasant. Slight delay going out, early return so ok on the whole.

The scene: Hahn arport, irritatingly called Frankfurt though it's an hour away from that city. 5 am and already the small airport is heaving with people. I had sensibly paid in advance for a violin case to be taken on board. After queuing for ages, and as I tried to pass through security I was told that I had paid for the violin to be in the hold. No amount of rational argument would sway the people who are utterly indifferent to the situation. The supervisor suggested I pay a further €300 to bring a single violin case onto the plane "or into the hold it must go". It's an hour by taxi to the ‘real’ Frankfurt airport, and by the time I arrive the efficient concierge team at American Express booked me on the first BA flight to London! It cost me a lot to escape from the depressing meanness of Ryanair but it was worth every penny.

Fuerteventura to Dublin with my baby. Apart from the fact that it is supposed to be a low cost airline and the ticket cost me 340 euros plus 40 euros to check my bag in, I may have justified my treatment had I paid a "low cost"! Travelling with a baby on your own is no easy job, this was made much more difficult when ground staff asked me to place my bag in the sizing stand before getting on the plane, she refused to help me even through I had my baby in the sling in front of me asleep. When it would not fit because my handbag was in the front pocket she said I was going to have to check it in even though it was obvious that if I got rid of this into the main section the bag would fit. She made me place my screaming 6 month baby on the floor whilst I replaced my handbag into the main bag. She didn't offer to help and then walked off chatting to her colleagues. When I told her she should be ashamed of herself her reply "I know I should be" in a sarcastic tone. This airline should be avoided at all costs especially if travelling with children.

I fly with Ryanair 10 times per year from Dublin to Nantes - each time with a party of at least 4. I have never had any problems. The planes are clean, arrive on time and the staff always pleasant. If travellers would read and take in the web based check in, abide with Ryanairs rules they will not have a problem.

Travelled London to Bratislava. Was told to check if the luggage fits within the size limit, had to throw towels and food away in the midst of boarding the plane with people staring while opening the luggage. Other than causing unnecessary inconvenience to me deliberately, I do not find any other reason why they told me to do so. Especially when there were many others who had much bigger luggage than me who was allowed to pass. If this is not selectively choosing their victims based on their whims and wishes, with no standardisation, I could find no other reason.

My wife and I flew from Frankfort to Rome, from Bologna to Frankfurt then R/T Frankfurt Gottberg without incident. The biggest hassle is where the airports are located, but then that's not a secret when purchasing.

Flown Ryanair six times in past few months. Always from Marseille to either Stansted or Seville. Planes are new, cabins clean, staff efficient, flights on time. This is a budget airline, no frills, wrong end of the airport. You get what you pay for. Passengers should not complain about baggage size or weight when they have been told several times what the rules are and that they will be strictly applied, although the only time I have ever seen anyone from Ryanair check bags was an officious woman in Seville. My main gripe would be the fare structure, which is designed to mislead. By the time you have added compulsory extras the fare is no cheaper than flag carriers. I fly them because they offer the right destinations out of Marseille, but I have no complaints. I recommend you pay for priority boarding to minimise stress.

Brussels South to Treviso and back. I had reserved my seats on the plane as I don't like the Ryanair run to the plane. Seats were reserved as asked, so I had a lot of legroom. Bought drinks and a sandwich on board, which was ok quality. Crew friendly and helpful. The flight back was delayed with 40 minutes due to a heavy thunderstorm. Crew on the flight was again very cheerful and nice. However some rude passengers think they can fool Ryanair by not buying priority boarding and then going with the priority queue. If you play by their rules and not try to fool them (they will always catch you) flying Ryanair is the best option in Europe. You get from A to B for little money in a very safe way. What more do you want?