Ryanair Passenger Reviews and Ryanair Customer Trip Reports

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RYANAIR customer review :  17 March 2010 by C Bell   (Poland)

Krakow to Edinburgh return. Dirty seats, dirty trays, rude cabin crew, nasty attitude of their ground staff who seemed to take great joy in telling passengers loudly that they would have to pay for the extra weight/bag. Someone should tell them foreigners are just that - not deaf and/or stupid! Constant announcements made for a noisy and irritating journey and we noticed that they kept putting the seat belt sign on and off - and strangely enough- each time it went on we had yet another round of sales pitch and rubbish being trawled up the plane! Most worrying - on the flight from Krakow the cabin person giving the announcement was a Spanish speaker and barely intelligible. God knows what would have happened in the event of an emergency! We won't be using this lot again.

RYANAIR customer review :  9 March 2010 by Richard Brown   (Malta)

Malta - Edinburgh. Fast check-in and even let me off 1.6kg excess weight on suitcase. At the gate, was told that I had a put my purchases from airside shops into my hand luggage and could not take on separately. As no room in hand luggage, was advised by fellow passenger to hide under coat, which I did with no further problems. Priority boarding ensured emergency exit rows obtained, which had lots of legroom. Onboard service good by a pan-European crew and flight otherwise uneventful.

RYANAIR customer review :  7 March 2010 by Geoffrey McNab   (UK)

Belfast to Prestwick return - flights on time, according to the drum roll and trumpet blast to let us know! The fare was three times cheaper than a ferry crossing so no complaints. I can't help but think if Ryanair eased off the never ending announcements and sales pitch, and lowered the cost of their onboard refreshments, they would probably end up selling more. Sometimes the crew appear a bit robotic but these flights seemed to have cheery crew that worked well together.

RYANAIR customer review :  5 March 2010 by J Reidy   (Ireland)

Birmingham to Dublin. The air hostess instructed all passengers to not place their small bags and coats in the over head lockers, we were to place these on the floor under the seat in front of us - the floor was filthy and wet and I was not prepared to place my belongings on the floor. There was plenty of space in the over head lockers as the plane was not full. Staff were not very helpful and I was told they were only doing what they were told to do?

RYANAIR customer review :  26 February 2010 by Barbara Maher   (UK)

You always think it won't happen to you, but it did yesterday. Flight FR9078 Alicante to Leeds, due to leave at 17.55 was cancelled. We don't know why because no one told us. Vague references to French air traffic control being on strike were circulating among some passengers and I understand that there was indeed a problem but for some strange reason all flights other than Ryanair managed to get away. We don't know at what time the decision to cancel was made because no one told us. After standing at the boarding gate for about 2 hours with no one telling us anything, mainly because there was no one there to do so, loved ones waiting in Leeds rang to let us into the secret that we were to be delayed by two and a half hours. Good old Teletext and the internet. O.k. not a problem, we were British after all and used to queuing and let's not worry that it was now snowing in Leeds. After another hour or so the loved ones in Leeds broke the news that the flight had been cancelled. Oh crikey, what now? Surely this couldn't be true as the screens were still saying that we were delayed and by now you would have thought that the people not saying anything would have put in an appearance. Nothing else for it then. Better sort ourselves out and we did with help from no one in authority, as they weren't there. Some of the passengers located an information desk and we were given our options. Bearing in mind it was now after 9p.m. on Tuesday the next available flights were either Thursday or Saturday if we wished to transfer our flights at no cost or pay again to fly with other airlines and claim a refund when we got home via the internet. In other words we were totally abandoned. There was no one to argue with so we remained even tempered and polite. Everyone was trying to make sure that fellow passengers were catered for, offering cash help and use of mobile phones. In my case a sister in Benidorm told me to take a taxi back to her and she would pay on my arrival. I did have enough cash to get the last bus at 11p.m and she then lent me £250 for myself and my husband to fly back with Jet2. Beware! I would never travel with Ryanair again.

RYANAIR customer review :  26 February 2010 by Alvaro Estevez   (Germany)

Gran Canaria - Frankfurt Hahn - due to a strike on the French air control staff, all flights over France were delayed, affecting a lot of ones with Germany as final destination. Ok, I understand this and the airline is not responsible, but the problem is that they made is board the aircraft at 7-30pm and the flight finally departed close to 10-30pm. It´s not human to have 150 persons, at 30 degrees, sitting in such an uncomfortable plane, just waiting. This generates stress and violence. - moreover, if you ask for a glass of water to take a medicine and the cabin crew denies it, saying that there are no free water even for them, and that if she gives me water for free it will be discounted from her salary. Amazing response.

RYANAIR customer review :  20 February 2010 by C Wallace   (Belgium)

Check in - stand for 10 minutes in queue marked ryanair - all destinations, only to find n arrival at the desk that for Marrakech I needed to be in another queue. Priority boarding - went very smoothly until we realised that yes, we were the first group to leave the gate but that only meant standing outside for five minutes (0 degrees) until the plane was actually ready. On board service - an announcement that on this 3 hr flight there would be no food only drinks. Fine at least they announced it up front - unlike on the way back when we waited until cabin crew arrived to be told that unfortunately as this was the last flight of the day (it was 8pm) there was no food left - begins to look as though they just don't bother with food on this run at all. Not too bad if you've only paid £25 plus taxes but this flight cost me over £800 for two of us. Cramped dirty and unpleasant.

RYANAIR customer review :  20 February 2010 by C Henderson   (UK)

We travelled from Paris to Prestwick but the flight was cancelled along with 3 other flights due to bad weather conditions (slightly foggy) The flight was due to leave at 10.30pm ,at midnight they told us the plane was cancelled. we stood in a queue for 2 hours being told nothing by the staff, children were crying and people were freezing. We were told that we could not get a flight for 3 nights and that they would take us by coach and drop us of in the centre of Paris, this was the only option available as the airport was closing and we could not stay there. we got dropped off at 3am in the freezing cold with no where to go, we wandered the streets trying to get a hotel but they were either closed for the night, full or way to expensive. We decided to get a taxi to CDG airport with the last of our euros just to escape the frightening and cold empty streets of Paris. After arriving and waiting 12 hours we finally got a flight with Air France at a cost of £1200 to Edinburgh even though our car was at Prestwick.

RYANAIR customer review :  18 February 2010 by Michael Chambers   (UK)

Its a few years since I have travelled with Ryanair, but was forced to use them as they are the only airline flying out of Luton to Dublin on a business trip. Ryanair has changed so much for the worse. The seats have the bare essentials. Due to the ridiculous hold baggage charges everyone takes as much as possible in the cabin allowance and the cabin crew have to crush the bags to fit into the flimsy overhead lockers. On both my Dublin flights the crew were Eastern European and neither of the Head Stewardesses could speak clear english so whatever she said would have to be ignored. No friendly approach by cabin staff either. At Luton Airport there was no organisation boarding the flights with passengers getting mixed up with another flight leaving at the same time. All the luggage is checked before boarding so if it is half an inch too big, you will pay a lot of money for that extra half an inch. I pray the likes of Easyjet etc don't go the same way. Yes we all like cheap flights but not where we end up being treated like cattle to the slaughter.

RYANAIR customer review :  18 February 2010 by B v Poppe   (Netherlands)

Weeze to Sevilla. Problem with check-in. The horrible little man behind his desk refused to check us in because only our first name initial was on boarding pass instead of full name and said we had to pay extra 150 euros per person. We went to the help desk - there it was no problem and our boarding pass was stamped. Did this man want to pocket the money, I wonder! You get what you pay for and not recommended for longer than a 3 hour flight.

RYANAIR customer review :  14 February 2010 by S Booth   (UK)

Edinburgh - Malta. First time flying with Ryanair, next time I will pay for priority boarding to save the mass rush that takes place even before the gate is open. I saw no problems with hand luggage, did not see anyone having their bags sized up by staff. The staff on our flights were helpful, constantly selling one thing or another, which of course you don't have to buy. When three of you are seated together it is a bit squashed but you get what you pay for.

RYANAIR customer review :  10 February 2010 by W Stephen   (UK)

Arrived at boarding gate in Alicante to be met with a long queue, anyone with hand luggage was being told to put their luggage into the basket to be checked for size. My lhand uggage was within the dimensions given, however, because the wheels were outside the size I was informed my case was not suitable and would need to be checked in at a cost of either £35 or 35 Euros. My case did fit by putting the case in with the wheels in last but I was told that the case did not look comfortable and that I would have to check in my case. Moral of the story is not only make sure your case is within the dimensions given but also that the wheels are not outside of the size. If Ryanair can find a way to get extra money from you they will. Do Ryanair staff just work on commission?