Ryanair Passenger Reviews and Ryanair Customer Trip Reports   Ryanair   772 reviews an official 2-Star "low-cost" Airline   Add your Ryanair customer review   Ryanair detailed 2-Star ranking   Airline Reviews : A-Z Index   Ryanair Priority Boarding Reviews

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RYANAIR customer review :  28 July 2010 by Chris Cotterell   (France)

Just wish they would be consistent with the luggage check. Flying from France very little by way of weight or measure, fly from Liverpool like the baggage mafia. If your going to have a rule then at least be consistent across every airport. I have seen people getting on with oversized luggage and yet others being told to put their handbags in the case (Liverpool).

RYANAIR customer review :  28 July 2010 by B Bavdaz   (Italy)

Stansted to Trieste . My husband and I had two handbags, but were stopped by the staff at the desk entering the departure lounge. They checked our trolleys and found them too heavy. We had actually just bought at the airport some magazines and newspapers - in the past we used to carry them normally in our arms, but now you have to put everything in that single hand luggage! We had to throw away everything we just bought. The staff was very rude, intimidating - albeit both of us are in our middle fifties and apparently look friendly. We had to throw into rubbish every single gram of stuff reaching exactly 10 kg - 10.1kg was still too much, as we were very unpolitely told. Ironically enough, during the flight they were selling one of the newspapers we had to throw away, for one pound/one euro each. What a surreal situation!

RYANAIR customer review :  25 July 2010 by R Peddle   (Portugal)

As a regular user of Faro airport it is interesting to see how the different airlines perform, and how they give information to their customers. Recently had to fly (much against my will) from Faro to Gatwick with Ryanair - other airlines quoted 2 hours 30 mins or 2 hours 20 mins travel time. Ryanair quoted 3 hours for the same route, same time of day. This way the childish fanfare can be sounded to awake the afflicted from their stupor at the end of the journey. This makes a mockery of the ratings of airlines by the relevant authorities. I have noticed that this is a common practice on this route. Maybe on others too. Unfortunately, Ryanair has taken over many routes to and from Faro and their offensive presence and misleading bill boards gives this locally very important airport the appearance of some sort of a cheap and nasty third world bus station. I came back with British Airways - bliss!

RYANAIR customer review :  22 July 2010 by R Woolward   (UK)

STN - Dinard last week and was so grateful I wasn't flying with young children. Because of the no seat booking, I remember a time when Ryanair would ask travellers with young children to come forward and get on the plane first, to ensure that parents and very young children are not split up. Nowadays to do this, you have to purchase priority boarding. Priority boarding is only £2 and everyone had bought it - so on this occasion there was really only one queue - the priority queue! There were a lot of families on this flight, with children under 3. Parents were being split up all over the place and very young children were scared - the flight attendants just huffing and puffing when a mother asked for two seats next to each other to be found, so that her 3 month old baby in a car seat was not several rows back. Unreal.

RYANAIR customer review :  21 July 2010 by Richard McKibbin   (UK)

Belfast City to Liverpool. There was crisp debris on the floor when we got on, front seats were closed off for some inexplicable reason. The flight did leave on time and staff were courteous, though I would only fly with this airline again if it was a last resort.

RYANAIR customer review :  21 July 2010 by George Scholes   (UK)

Stansted to Biarritz. My expectations were not high so for flight that was on time both ways. Fast turn-around time impressive but these times are achieved at considerable cost to passenger comfort and dignity. For passengers to be ready to board quickly the moment the signal is given they must be already processed and then corralled even before the incoming aircraft has landed. At Biarritz the aircraft parks about 3-4 minutes walk from the terminal and passengers are gathered on the apron there in a chain defined pen to watch arriving passengers getting off. On a warm spring day it was not too bad, but in the heat of summer or on a wet day maybe not so much fun. Boarding, when it came, was by front and rear steps and inside the cabin there were repeated instructions shouted over the public address for passengers to get a move on and get seated. Seating is not generous and I was amused to notice that in order to make a little more room seat back pockets have been removed. The seats do not recline, not even a degree or two, but it would be uncomfortable if they did. Because there is no seat back pocket to hold the flight safety card this is instead glued to the back of the seat in front so you have a good picture of the brace position at eye level for the duration of the flight. The feature of both flights is the constant PA chatter. They never seemed to stop. The senior cabin attendant first language each way was not English. I wonder if cabin crew as part of their training are given any advice about the use of the PA? These two spoke far faster than an English speaker was likely to have done and the safety briefings were difficult for us to follow and probably impossible for those not fluent in English. After the noise to get all on board seated and then briefed the announcements went on to sales pitches for food and drink, duty-free sales, specials of the day, scratch cards (honestly!) rail tickets, instructions to clean up and help the next turn around and finally to get everyone off without messing around please, do that once inside the terminal!

RYANAIR customer review :  21 July 2010 by Michael Haugh   (UK)

Bristol to Dublin return. We had no complaints as we know the rules so usually snag cheap fares.

RYANAIR customer review :  20 July 2010 by F Reynolds   (New Zealand)

Nimes to Luton. We each chose the 15kg baggage check-in as we knew we wouldn't fit everything into small carry-on bags, but we each had a small plastic bag for carry-on stuff. It was the usual melee to get on board the plane: luckily we got seats together. I'm tall so the seats were uncomfortable. Because of that I put my carry-on luggage in the overhead compartment. Many of the passengers had brought excessive luggage on board, the flight attendant made me put my stuff under the seat in front of me. She tried to tell me that it was the rule - basically lied through her teeth in an aggressive manner to solve the issue. Could have said please, could have offered to store my bag somewhere else, but no. If they treat their passengers this badly, imagine how Ryanair treat their staff to turn them into the rudest, most unhelpful people. People aren't born rude for goodness sake.

RYANAIR customer review :  16 July 2010 by Henk Leenheer   (Netherlands)

Flying Ryanair is never a pleasure - it is value for money because it's a lowprice airline. You have only one certainty, to get you to your destination. Eventually. But for the rest, no comfort, no information with delays. No service. They try to avoid European law when refunds etc. In short, it's never a pleasure flying Ryanair. See it as taking an uncomfortable bus to your destination.

RYANAIR customer review :  15 July 2010 by A Burnside   (UK)

Edinburgh to Schonefeld Berlin. Did not expect much so not disappointed. However the flight was at 0630 and when we got to the airport at 0500 we found a huge queue for baggage drop. Ended up wasting 45 mins waiting to drop off bags. The 15 kg paid for in advance is not very good value for money. All in all if there is a different airline on the route then that is the way we would go in future - even if it means changing at Heathrow Gatwick or Amsterdam. Ryanair is not cheap unless you are traveling without bags.

RYANAIR customer review :  13 July 2010 by Liam Buckley   (USA)

On a last minute whim a friend booked us flights from BHX to Palma using my credit card. We were unfamiliar with Ryanair as we live in USA so I let my friend make the arrangements. We prepaid for our checked bags and the next morning headed to the airport from the hotel. The hotel had tried to check us in but Ryanair has a 4 hour on line check in policy so they stuck us an extra 40GBP each (2) to check in at the airport. They then said our cases were over weight so we swapped some stuff around and got them under the paltry 15KG allowance to avoid yet another charge. Seats were the smallest pitch I have ever been on. Boarding process chaotic and constant yelling from the agents. Carry on allowance is pathetic - purely designed to milk money from fliers. It has nothing to do with quick boarding as they inspected and weighed each carryon which made the boarding very tedious. Ryanair claim open seating (like Southwest) but as we boarded FA's told us - "straight to the back of the aircraft" and "keep going". Unabashed heavy handed selling of products on board. In 25 years of international travel I have never had such a negative experience. Felt like cattle being herded on a train - did not get one smile or positive statement from any agent or FA the whole trip. Combine fares, baggage costs, check in costs etc we could have flown BA from London - and will on all future flights. The word customer is not in Ryanair vocabulary - avoid like the plague.

RYANAIR customer review :  13 July 2010 by I Stevenson   (UK)

London Stansted - Belfast City return. Amazing fare and managed to avoid extra charges by packing carefully and reading information on the website. No problems at airport and boarding relatively easy. Interestingly, very few passengers took up the priority boarding option on boath sectors. Cabin relatively clean, although rubbish on the floor on the Belfast - Stansted sector. Some concerns about inflight safety and competency of cabin crew. All very young on both sectors and from conversation with two members, were generally inexperienced. On outbound crew member made a very poor garbled effort to explain the exit row procedure and eventually just gave up and walked off, also forgetting to notice that a passenger had stored hand baggage next to the exit. On the return sector no exit row briefing was given at all. Not confident that crew could manage evacuation effectively if required.