Ryanair Passenger Reviews and Ryanair Customer Trip Reports

My wife and I flew to Kos from Stansted recently, this being our first trip with Ryanair. Booking and checking in online from my home was straight forward. Paid for one 20kg case and reserved 2 seats with extra leg room on both out and return journeys. Checking in at Stansted was easy and flight left on time, our 2 reserved seats indicated by an A4 piece of paper with "reserved" on them so other passengers would know. My biggest gripe with these low cost airlines is the chaos of people faffing around choosing seats and then struggling to find a locker to put their cases in. Some passengers had no choice but to put their case in a locker at the other end of the plane. Couldn't hear the announcements very well. Once in the air the big sell began. Arrived on time. Return journey from Kos was OK but for some reason everyone was told to go to the gate over an hour before the plane was due to leave so passengers standing up queuing for an hour. We were lucky as we had reserved seats and managed to get a seat whilst waiting. Return flight was OK, our reserved seats this time "guarded" by a young steward who did nothing but chat to passengers rather than help others struggling to get past or find seats and lockers. Arrived on time. If you're going to use Ryanair make sure you print off your boarding pass in good time, read and understand all the luggage restrictions and you should have a relatively stress free journey.

I have just arrived home from Malaga, my flight was good as always. I have flown with Ryanair on several occasions over the years, no problems. If one follows the instructions properly it is so easy plus you receive emails reminding you to print your boarding pass. I get fed up at the airport listening to whingers and moaners about Ryanair. I just have to say you do have a choice who you fly with.

I've now used them a number of times, most recently from London Stansted to Mallorca. Before, they weren't that different from Easyjet but in terms of customer service, nothing has improved while Easyjet has constantly improved themselves. I see why Ryanair isn't very liked but that's why the price is so low. I would really like to see them step up a notch. Next week, Stansted to Budapest, am not looking forward to flying with Ryanair at all.

Last Friday I was meant to fly to Aarhus Denmark. Checked in online and on leaving security, the screen had final call for my flight. I was able to get in the queue at the gate. I was told by staff that I was not allowed 2 bags and I had to pay £60 for my extra bag. I told her I would put my ipad in my hand luggage which I did but the lady was only interested in me paying the £60 immediately. She changed the story to me being late and I couldn't board. I was refused boarding because I refused to pay £60.

Arrived at Stansted in more than enough time to check in. No ticket counters marked to say which line you should be in to check-in and check bags. We asked staff which line we should go to and they told us to go to the wrong side to check in. After waiting for a very long time, told we were not in the right line to check in to go to Dublin. They assured us we could get on the next flight for an additional £110 which more than doubled our original flight cost. While waiting in line to get our new tickets there were no less than 5 more people at the gate with similar complaints. They do nothing at all to accommodate customers except take additional money to correct their errors.

The night before my flight I weighed my luggage and realised that my suitcase was putting me over my 15kg limit. I carefully read the website as follows: Each passenger may check in up to two checked bags upon payment of the applicable checked baggage fees by electing to purchase a checked baggage allowance of either 15 kilos or 20 kilos when make their initial booking. As it did not say 15 or 20 kilos per bag, I took it that I could put the luggage into 2 small soft bags and as long as I was under the 15 kilos it would be OK. I made a genuine mistake and when I got to the airport I was told I had to pay for an extra bag. The check in lady gave me a payment slip for £60 which I took to the auto payment point. The machine did not give an amount of £60 so I put the kilo amount in to reach £60 and made the payment. However, the extra bag charge is £105 so the machine added £105 and £60 and charged me £165. Time was running out, I just caught my flight and when I came home I wrote to Ryanair requesting a refund of the £60 overpaid in error. The reply I received from them stated that no refund is given even on an overpayment? What other company could do this and get away with it?

29 Apr 2013, Ancona to London Stansted. I have been a critic of Ryanair in the past and stopped flying with them a few years ago because of the general attitude of staff in the air and on the ground. Things have changed and these days in general vary from OK to sometimes good - usually down to an individual member of staff. This recent flight was an exception - a technical problem with the aircraft meant an engineer had to be flown from Stansted to fix it. The delay was about 6 hours - we were only provided with a drink and small sandwich in this time, but hey we did get something. The crew were in the same boat and as keen as us to return to Stansted at the end of a long day for them. If they said sorry once, they said it 10 times and nicely too. Their website is less "tricky" than it was though the cost of luggage can mean their fares are less than attractive if a family is travelling.

Alicante to Paris-Beauvais. Total flight was $165.40 Euro for 2. Tried to check-in and purchase baggage at the Holiday Inn in Alicante, on an iPad and iPhone. All required you to go through 15 minutes of screens entering all your info again and on the last screen showed "Error" and returned you home. Got to Alicante Airport and there are no check-in kiosks. Waited in line and told $70 Euro each to print a Boarding Pass, didn't care that we attempted to check-in online through many channels. Have to leave the line to pay at another desk. Told to come back to the same agent. Waiting for the same agent, all other agents are free and told they could not take us, we had to return to the same one. When she was finally free, she closed her desk and sent us to another agent. Now, checking our bags and informed another $60 Euro each instead of the $15 Euro you would pay when checking in online. Had to leave the line to go to the desk again to pay. Stopped at boarding with a purse and a camera bag smaller than most people's carry-on luggage and told only allowed one piece each. Told $1000US camera would have to be checked in the hold and another $60 Euro. When boarding the plane, the camera was placed in an overhead compartment with everyone else's carry-on. Flight attendants were very nice, but I will never fly Ryanair again. Airport fees totalled more than original flight.

PMI-BRS, 19th May. Flight departed on time and arrived 20 minutes early, flight full and not everyone paid to reserve their seats and there doesn't seem to be anything to tell other passengers about seats which are reserved, we reserved 3 and luckily enough, one of the cabin staff stood by the row and waited until we arrived, otherwise those seats would have been taken. Flight very good, crew were Spanish but spoke good English and food was reasonable. They did measure hand baggage and made some people put their bags in the hold and tried to get some people to pay extra at the gate but not sure whether they did or not.

MAN-ALC and back again. Flight out was full and a little noisy due to rowdy passengers who brought their own alcohol on board, although the cabin crew did tell them to quieten down and confiscated the alcohol from them. We paid for extra leg room for the flight out and there was more than enough space. On the return flight we were lucky enough to have a spare seat on our row. Both flights left on time and landed early. I fly Ryanair a lot and really can't fault them. I had numerous emails before my flight reminding me to print out bother boarding passes before I flew, and reminding me of baggage allowance. People who have been charged extra for things when at the airport really only their selves to blame. Follow the rules and Ryan air offer a brilliant low cost service. The only thing I would say is that some announcements were hard to understand. Although not really a problem as the things you need to hear like the safety demonstration are pre-recorded.

Flew EMA-CIA then TSF to EMA. Firstly, the fares were excellent and even though we were connecting on to a cruise ship and had a lot of luggage, we managed to work with the 20kg hold luggage (having paid applicable fee online) and the 10kg hand luggage work well too. We chose Ryanair firstly because the airport is so close to home and secondly because they have an amazing on time record and when your boarding a cruise ship dependent on that, it works! Only down sides were, the aircraft cabin feels tacky, bright and too much advertising. Seats not terribly comfortable. In-flight refreshments are very expensive and not great quality. Booked Reserved Seating which entitles you to Priority Boarding, although their online systems allow to still pay for Priority Boarding, even though you get it anyway! The crew are constantly, and I mean constantly making announcements trying to sell you everything from smokeless cigarettes to the usual food, drinks and scratch cards. My advice, take your iPod or earphones and block it out. The airports they use are not the best, and Treviso is absolutely rubbish for facilities, but we were on time and I cant ask more than that! Cabin Crew were friendly and worked incredibly hard. Like others say, if you follow the rules with baggage, boarding cards, check in etc and read everything to the letter, it works really well and really cheap. Would use again, but only shorter flights.

Bristol - Las Palmas. Both flights left exactly on time and arrived 30 minutes early. No complaints, we are Ryanair frequent fliers so well aware of the rules and regulations so stick to them and no problems.

Paphos to Bergamo and then to Palermo for 1 week and returned the same way. It was the first time I have travelled with Ryanair. Flight attendants even spoke Italian. Arrivals and departures all on time. Will recommend.

Prestwick to Arrecife (Lanzarote). I'm no fan of Ryanair (believe me), however I've got to be fair and say that for us they did a good job. We booked extra-legroom seats which for us was worth it both to avoid the scrum for seats and to get legroom on a long flight. Seats were not the most comfortable, they look cheap, they feel cheap and probably for Ryanair they are cheap to fit! Print off your boarding card on-line, stick to the baggage rules and you'll be fine. Keep some room in your hand luggage for a packed lunch to avoid paying about the same for a cup of tea as you do for a flight! For those taking baggage, it's always worthwhile to price Thomas Cook, Thomson, Easyjet and Jet2. We flew back Thomas Cook which was £100 cheaper (for 3 of us) than Ryanair!

I flew to Las Palmas on Wednesday 8th May. Got to check-in departures and as I was only carrying hand luggage, I was told to put my case in the slot to test the width. My case was only slightly large so staff told me to follow him and I had to pay £60. While waiting at desk an employee asked how I was going to pay, cash or card, I replied by card and she proceeded to get on the phone and read my bank account card no out for all and sundry to hear. I was then told when boarding to tell stewardess that it was excess which I did only to my amazement replied to put it in overhead lockers with the fellow passengers hand luggage. I not only carried it on like everyone else but also they treated it as a normal piece of luggage. What a rip off.

Perpignan to Stansted return. Good to see the improvement in attitude towards customers by Ryanair continues. A year ago, the idea of being allowed to sit in a front row seat without having paid the supplement would have been unthinkable. Now, as I got on the plane last and it clearly was not pre-booked, I was invited to sit there. Costs the airline nothing, but creates a good impression. They have self-evidently realised (belatedly) that weighing and sizing every last piece of hand luggage causes resentment, and (more importantly to them) delays. On the return sector my elderly mother in law had finished the bottle of mineral water she'd bought in the terminal. The steward noticed this, and offered to refill it f.o.c., as he said it made no sense to spend €3 on another. Fair play to him, and another good impression created. Long may this enlightened policy continue.

Ryanairs demand of £70 per person to issue the ticket for the trip we had already paid for, got them of to a bad start. Staff at both the check-in desk and the complaints desk did little to assist. The automatic check-in booths were hidden away rom the standard booths and required my booking number rather than just a name and flight details. I had to return twice to the service desk, once to get my booking number and then to be directed to well hidden check-in booths. After more than an hour of fiddling around we finally got through check-in and just had time to get through security to board the plane. Once on the plane, there was, of course, no free food and beverages and the staff then took to promoting smoking and gambling through the sale of smoke-free cigarette substitutes. I couldn't believe it!

10/5, Stansted to Dublin and 12/5 return. Good flights very helpful crew and ground staff. No idea why people have so many problems with understanding our Ryanair operate. Read the site it guides you through the purchase and beyond. Timely cost effective flight - cant ask any more.

After reading all the reviews I was a bit apprehensive to say the least as this is the first time I used them. The whole experience from booking online, pre-booking seats and downloading the boarding passes to flying out and returning has been faultless. The only problems that I can see are the passengers that do not read the small print eg. luggage allowance etc.

We flew on Tuesday May 7th and we hadn't printed boarding passes off so we all got charged £70 each by and there were 5 of us. Their website is misleading as it allowed me to click cancel if I didn't wish to proceed with online check-in so I thought it wasn't important.

Saturday 11th May 2013 from Lourdes to Stansted. After check-in we were put through into a corridor and locked in. In the interests of Health and Safety it was very unsafe. There were no staff available when passengers wanted to use the toilets and no seats for elderly passengers to sit. We were kept in this corridor for approximately 30 minutes while we waited to board and no Ryanair staff in sight.

Brussels-Warschau return. Excellent flights, on time departures and early arrivals. Ignore the selling on board, eat before departure and read a book while in the air. Prices are generally extremely low, you just buy the seat, all other things are extra. I can't understand why passengers complain. Stick to their rules which you agree with by ticking the box 'general conditions' and you have a cheap connection from A to B without frills. You get what you pay for and that's fair enough.

Travelled yesterday with my husband, arrival Time 14.45 in Marseille. We flew from Stansted airport. We were met at check-in by a very rude lady who charged us £305 for extra luggage and extra kgs. We were shocked by this price, in total the flights and extras cost us €890 in total for STN/MRS flights return. Before checking-in on their web-site, they will again charge you to get your printed tickets. Will never fly with them again.

If you are travelling by Ryanair, please read every word of small print as they are extremely good at fleecing you. Every time I travel with them, they mange to charge me for something extra. This week, they charged me £70 for not checking in online soon enough.

LPL-FAO and FAO-MAN. Both flights provided comfortable and punctual journeys. There were rigorous checks of hand luggage at Liverpool and checks of cases - not bags - hand luggage at Faro. One matter in particular interested me on board. Items available for purchase on board are offered at prices which are identical in Euros and GB pounds -- this applies to drinks, etc. as well as 'duty free'. For Brits, there is a clear advantage to pay in Euros. It is also worth checking whether or not it is advantageous to book return flights to UK separately as many if not all of those seem to be priced similarly in Euros and GB pounds.

First ever Ryanair flight, 30/04/2013, returning 07/05/2013 Manchester to Majorca. Read several reviews so was a bit on edge but need not have worried. Everything went smoothly, very helpful and efficient staff at both airports and on the aircraft. Seats were quite roomy for a low cost flight, nice to have space to move and breath for a change. No luggage or boarding pass issues, just followed all clear and concise instructions given at all points of the booking plus reminder emails sent up to the departure date. Excellent experience, hope to use this super efficient airline again.

I use Ryanair 5-6 times every year from East Midlands to Dinard. Poor process and routine planning. Poor passenger handling within airport and airport to plane. No contingencies for adverse conditions/events/delays etc. Seems to be the fault of Ryanair airport employees since conditions clearly vary from airport to airport. Good cabin crew, helpful and courteous. Pity about the continual sales drives in the cabin and the annoyingly loud announcements. Despite criticisms, I think Ryanair is great overall.

On 16th February 2013, while returning from a short stay in Majorca, Ryanair charged 60 Euros (more than the original fare!) as I no longer had my boarding pass. This would be disgraceful if I had lost it, but it had been taken by a member of Ryanair’s own staff as I boarded the plane in Manchester on my way to Majorca. I explained these circumstances to their Customer Services, but clearly £60 is more important to them than honesty or their reputation.

Flew from BRS-FAO and FAO-MAN. I was dreading it due to reviews and experiences 7 years ago. However, everything was as I would expect from any supplier - I got what was offered and paid for - ie an on-time flight by an economy airline. Although I did not try the inflight food/drinks, their prices were no worse than Jet2, Monarch, Easyjet etc. As for trying to sell stuff all the time - why not? At Euro 57 return (booked at the last minute) they have to make their money somewhere and the staff were not pushy, just there! I would rather be offered drinks three times than only once. The staff were very friendly and helpful with everything I requested. The only people on my flight complaining were those with oversize luggage. Ryanair remind you often enough of the size restrictions.

Barcelona El Prat to Fez last April. Flight full, on time and surprised by helpful staff at check in. Good thing we've added Priority Boarding since we have hand carried luggage to secure overhead bin space. Ryanair magazine showed goods sold on board but at bloated prices. My friend tried the on board lottery. Flight was noisy as flight crew keeps on selling goods and you feel like you're in an auction house. The yellow colors on the seats and overhead bins however can be quite distracting, therefore just sleep.

EMA-FAO and return. haven't really had any bad experiences having flown them a number of times recently. Flight landed on time even though they left a little late. Boarding fairly organised and the ground staff not being overly zealous on hand baggage unless it was obviously too big. Legroom is not the greatest but better than Monarch seats. The only problem seemed to be the scramble for overhead locker space but cabin crew did help people get stuff all in. Crew professional and polite and flight deck kept us informed. A pair of earplugs keeps cabin noise down.

Absolute nightmare will never ever use them again. Staff not interested, free for all on the plane additional 20 euros for each kilo above 15kgs (Easyjet have 20kg allowance) People still trying to find space for hand luggage while taxiing down the runway. We travelled in a group of seven and we all agreed that Ryanair seem to exist with the sole intent of stressing passengers out. Awful, never again.

SKG to STN. The seats were terrible and a very small leg space. The food was very expensive. There was no inflight entertainment. The only 2 good thing about Ryanair is that it can be cheap.

One of the worst experiences of my life. Horrible seats, despicable customer service, treated like cattle by the all- Spanish cabin crew. Will never fly with Ryanair, I use Easyjet now if I want a cheap flight.

Valencia to Santander return for 20 euros. We had a gate in Valencia with no seating so had no choice but to stand in the queue for 45 minutes before boarding. However the flight was on time and cabin crew pleasant. I was hungry as it was a 7am. flight and ordered the ham and cheese croissant which was a mistake. The flight back was fine and on time as well with helpful check in staff at Santander.

Las Palmas to Stansted. Flight attendants were horrendous and have no idea of customer service. Why would anyone pay for the priority seating? Seats cannot be adjusted. All the staff are interested in is sell, sell, sell. This is like being in an auction room for hours.

Ibiza-Dublin, aircraft went technical on arrival in Ibiza and we had 5 hour delay. These things happen and replacement aircraft flown in from Barcelona. Given 5 euro food voucher and informed of delay and new departure time by text message. Excellent crew and service after initial confusion at boarding gate, but this was the result of the technical issue on arriving plane.

Flew via Liverpool to Bratislava on business last week, they do exactly what they say - deliver a basic efficient service very well. Outward flight was ahead of schedule and the return on time. I was fortunate to have booked a priority seat but in comparison with a return flight earlier this month from Manchester to Aberdeen with Flybe, which cost over £400 pounds and had the same no frills ambience. The service from Ryanair was comparable and my trip was considerably longer and cost £118.

Birmingham (BHX) to Tenerife South (TFS) return April 2013. I haven't flown Ryanair in about 8 years, and was dreading it, but was very pleasantly surprised! I paid just £170 return per person last minute for an Easter Holiday flight (compared to Monarch £350). Think of Ryanair as a shuttle service. It gets you from A to B safely and on time. If you go in expecting British Airways service and extras, of course you're going to be disappointed. If you bear this in mind and stick to the rules (e.g. hand luggage dimensions) you'll be fine and have a pleasant flight. I actually found the legroom more than enough, and I'm 6 foot. It's a myth that Ryanair are stingy on legroom - they have the same amount of seats as any standard plane of the type (Boeing 737-800). The crew were polite, smiley and helpful to my surprise. I will definitely use Ryanair over Monarch in the future.

"Thoroughly reliable, very pleasant and affordable". Yes, Ryanair's services from Liverpool to Cork and return (19/4/2013 and 22/4/2013) met those criteria. Smile and warm welcome at baggage drop and a smiling farewell at the aircraft steps we were very pleased to see Ryanair ground and flight staff paying attention to passenger's needs. What we liked was the suitcase was on the carousel as we passed through arrivals, cabin crew clearly directing passengers to available seats onboard and helping people stow their hand luggage in the lockers. Both flights were fully booked.

Credit to Ryanair flight LBA-PSA had a technical function just as we were boarding. They managed to switch the crew, passengers and luggage to a plane that was waiting to fly to Dublin within half an hour and even managed to land at their scheduled (slightly artificial scheduled time). I hope they managed to get a replacement plane for the Dublin passengers but for those who were expecting to have all of our plans completely disrupted on arrival in Italy, it was great service.

We travelled with Ryanair on the 16th of April to Rome and returned on the 19th of April. We had fantastic flights both ways. The staff service was very good and we even thanked the pilot on leaving the plane.

Flight to Lanzarote on 4th April was very good and a smooth flight. Stansted boarding was like the old days, queuing in a long line, luckily we had priority which worked well. However I still can't believe that they have no jet ways, we had to wait on Tarmac with small children whilst the snow fell, waiting for steps to the plane! On our return I have no idea what happened as we waited at gate 3 and were called forward as we had priority boarding then someone collapsed from the inbound flight and that caused delays. Next, Ryanair moved gates to number 10! =180 people running across Arrecife airport. Not sure if this was Ryanair or the airport. Captain on the way back was good and staff excellent. Our Ryanair round-trip was ok.

Ryanair passenger handling seems notorious for being spectacularly awful and so it was at the beginning of both journeys. This is one area where if there was a will, massive improvements could be made. We remain unconvinced that they are at all interested in improvement and reading other shocking reviews, together with direct experience of the service team after the website collapsed, leaves us frightened to book with Ryanair any more.

Flew Edinburgh to Beziers and back in the last week. Both flights took off on time and arrived on time. We followed the rules of Ryanair and had no problem at all. At Beziers even saw a French family who had arrived late being rushed through by Ryanair staff to board their plane for Paris Beauvais.

Travelled to Bergerac. I am 85 years old but fit. However, standing in the priority boarding queue for 45 minutes was hell. All passengers were standing in queues and we could not leave to get a drink or go to the toilet in case we lost our place.Opposite were seats that could have been used except for the fact that they were contained behind large barriers. Stansted is bad enough for travellers. Long walks, waiting with full luggage on stairs etc. Last time I will travel either from Stansted or with Ryanair!

Read the small print, stick to the rules and carry hand luggage only and you'll get a bargain. I've been flying with Ryanair from Gatwick to Cork for years and generally manage to bag a return for less than £50. Flights have always left on time and service is acceptable. No complaints from this traveller. Ryanair are offering excellent value for money and I'm prepared to compromise on comfort and in flight services.

Alicante to Liverpool, 16/4/13, FR9887. The worst and most disorganised flight I have ever been on with the most unhelpful and discourteous staff. No space on the plane to store hand luggage, and instructed by a steward to put my bag under the seat in front which meant sitting with my feet on top of the bag which was a physical impossibility. Staff at the final check in point prior to the plane were shouting at people to put their duty free into their case which resulted in people opening and re-packing cases - a complete shambles. The stewardesses on the plane stood and watched people trying to find a space for their luggage. No assistance given to passengers. An elderly lady who had booked a reserved seat had no seat available. Passengers then had to be moved, and had to stand on seats to give access down the aisle. The whole affair was a total disgrace.

Thanks to the bargain fares offered by Ryanair, I was able to enjoy a short break to Nuremberg. The whole travel experience was extremely enjoyable. The printing of boarding passes was straightforward, we were clearly advised of the hand luggage restrictions and acted accordingly, queuing was orderly, staff professional and helpful. It was a thoroughly enjoyable experience.

We used Ryannair for three flights. Negotiating website was a pain. Arrived at Liverpool Airport to find seats removed in the gate area. Expected to join queue upon arrival. On plane there were no seat pockets - just yellow plastic with escape instructions on backs of seats. Adverts covered locker doors. Constant calls to buy all manner of products including to my amazement, smokeless cigarettes. Cabin crew appeared unprofessional - one chewing gum. They ignored baggage that would obstruct emergency escape. We vowed to avoid this airline if at all possible. We would pay extra for a more pleasant experience.

Once again, terrible flight, rip off baggage policy, cramped, dirty seats, treated like cattle. Horrendous. Tried to complain to Ryanair to be told all complaints must be sent via fax now?? They don't have an email address to send it to apparently?

STN-DUB. Outbound leg, on FR's part was very swift. I travel Ryanair thrice weekly. The only trouble was the security screening which was full, yet again! Swift and on time boarding, flight wasn't fully booked, but busy nonetheless. The 737-800's which Ryanair use are new and while being heavily used, are still in a good condition. Seat a little small, but for a 55 minute flight, you can do away with the comfort. Landed in DUB on time. For €20 all inclusive, you can't get any better. On time, safe flight and pretty cheap!

Flew to Seville April 2013 return from Stansted. It truly is cattle class. Stewards unhelpful until people get really frustrated finding cabin space for bags, shoving your bag in and out of the size gauge is a joke that I think they just enjoy watching people struggle to do and don't help at all. Once airborne the pilot on both flights sounded truly fed up and did not inspire us with enthusiasm for his focus on the job in hand. All of this is nothing to the elbows out rugby scrum approach to boarding that again Ryan air seem to enjoy forcing upon passengers.

Having travelled a few times with Ryanair, we have never encountered any problems in the past and in fact, are more than pleased with leg room, timing, service etc. Returning home from Fuerteventura, our flight was cancelled, due to East Midlands airport being closed, because of bad snow. After the initial confusion at the airport, about retrieving luggage and trying to obtain information, we were given 3 options - A refund of the flights, transfer onto a flight to a different airport, or transfer onto the next available flight to East Midlands. We opted to transfer onto the next available flight, which was 4 days later. Ryanair reimbursed us. Can't fault them at all!

Flew from East Midlands to Reus (Barcelona) on 9th April and returned on 11th April. When the gate number eventually came up on the screen we got there to find a massive queue already waiting to board, people had their passports and boarding cards in their hands, the sign came up after a while saying 'boarding', but there was no plane. On the return trip it was very similar regarding the queue size etc but they started to let people through and yet again there was no plane. People were queuing virtually on the tarmac as the plane taxied in. Walking to the terminal from the plane going and returning was all outside and a long way. When we touched down on the return flight a fanfare came over the tannoy system regarding our early landing time!

Just landed from Tenerife having flown from Edinburgh return on Ryanair. People who had paid for priority boarding where made to move to accommodate late arrivals who wanted to sit with a teenage child, there was no wine and a very poor range of food considering the flight was 4.5 hours long. The cabin crew on the whole were remarkable, particularly the lead woman who, despite looking dead on her feet, remained calm and polite. One crew member, however, was very rude and did not manage her fatigue at all well.

When we reached Stansted, the hall was in chaos with no proper signage or direction but just a woman from Rynair shouting across the hall. No one was sure what to do resulting in delays. We were seconds late for the flight. We then had to go to the 'service' desk where staff were rude, unsympathetic and unpleasant. Due to the chaos, there were a lot of people in our situation and all were treated alike. We had to pay cash (no cards accepted) if we wanted another flight. When we finally got on a flight (£220 lighter) we then had to queue up and did so where we thought correct only to find we were in the priority queue (not signposted) meaning we had to go to the back of the other queue. I will never travel with them again and would not recommend them to anyone else.

Flew CRL-WRO/WAW-EIN at Easter. Booked priority and a seat as it was my first time with them and had no idea what to expect. Aircraft was okay, clean with attentive staff who every 15 minutes wanted passengers to buy something. CRL-WRO on time, WAW-EIN 30 min delayed which was uncomfortable as we were half- boarded and waited by the door for a bus to the plane. No info about it until finally onboard. Priority is a good thing on CRL, slightly useless on WAW. Anyway, seats in the middle have enormous amount of leg room. Coffee/tea 3 euros, however it's good and in a big paper cup.

7/4/2013, Dublin to Newcastle party of 6 including child and 2 wheelchair assistance. The two staff who operated the wheelchair lift were a pleasure to deal with, friendly, reassuring and with smiles. Getting settled by the hostess was chaos. Other passengers were still coming into the cabin as we were trying to board and the hostess made things worse - 3 of us were indicated to sit in same seats as we used flying out to Dublin, (2 wheelchair users plus me) we were then told quite abruptly 2 of us had to move so a single lady travelling alone (also wheelchair) could sit in one of the seats while the other was given to another passenger getting on from the back. This left my 2 wheelchair users in window seats and totally isolated from the rest of our party. As one of them was 86 and a bit nervous it was not ideal. I feel that the hostess concerned was flapping unnecessarily. This was definitely not a good experience - My recommending Ryanair is based on outward flight not the return.

Downloaded boarding passes for outbound journey fine - even phoned the help desk to confirm I had covered everything - return journey boarding pass wasn't even an option on the website. Turned up at the airport in Alicante only to be told that the lack of a pre-printed boarding pass was going to cost us €70 each - there were 4 of us including a 3 year old - even though we each had flight vouchers with all of the information required to claim our seats! We were told to go to the help desk at the airport - which was not a 'help' desk but a cashier waiting to sell us a piece of paper with the same data on it that we already had for the extra €70 each. I have never been so openly conned out of money - whilst we were there, others had the same experience. Well done Ryanair for spoiling an otherwise wonderful holiday!

I travel Ryanair 5/6 times a year, and the only problem I have had was a 45 minute delay to due to the late arrival of the aircraft from Malaga. You can't fault them, the price's are unbelievable cheap if you follow the rules, and travel hand luggage only. Yes, the price of the food on board is ridiculous, however, if they can fly me from Edinburgh - Rome for £10 I'm sure I could stump up that bit extra for a burger, or even take your own food on the aircraft. You get numerous reminders to print of your tickets, so it really annoys me when people still complain. I fly from Prestwick - Malaga 3 times a year, all my flights have been under £50 return and the nearest rival has been more than £115 plus a change in England. I'm flying again with them on 13 April and I for one am looking forward to it.

Got to Stansted 1 hour 20mins before flight. Joined the back of a massive line. After 30 mins we had heard nothing and the line hadn't moved. I then went to the late check in desk and was told we wouldn't get bags on as the system was down. They suggested we take luggage through check in. We dumped all our toiletries and dashed through customs. We just made flight. 2nd time I've flown with Ryanair and will not be going again.

We had return flights from Manchester to Faro and found everything fantastic. We pre-booked extra leg room seats and had priority boarding. All the staff were very polite, helpful and friendly. Both flights were on time and landed early. The plane was very clean and comfortable. The price we paid was half what other airlines were charging and the service we received was far better then the other large airlines we had travelled with previously. We would definitely book with Ryanair again.

I was one of the unfortunate Ryanair passengers due to leave from East Midlands on 24/03/13, due to the adverse conditions and after 10 hours in the airport they decided to cancel 4 flights simultaneously leaving over 1000 passengers in the departure area with no information of what to do next. Then after a further hour we had to collect our baggage from outside where it was dropped off in the freezing conditions. All I got from Ryanair was an SMS message telling me to go home where I would get an email telling me how to rebook or get a refund. Well 3 days later I still have not received anything.

Downloaded boarding passes for outgoing but would not let me download for return flight. Spoke to Ryanair rep at departures who said that it would be sorted at Palma for a small charge when returning. Ryanair small charge turned out to be 70 euros each for my wife and daughter. That's about the cost of the original tickets. All this expense for the fact that the online booking said cannot check in for return flight. Won't be travelling with them again.

My family and I we due to fly out of EMA on 23 March 2013 to Lanzarote. Flight was actually cancelled due to adverse weather conditions but the lack of information provided and subsequent customer service was appalling. Monarch and Thompson customers received food vouchers and were eventually transferred by bus to Manchester airport where they could continue their journeys, Ryanair customers in direct comparison received absolutely nothing! To add to the confusion when instructed to retrieve our luggage the carousel monitors did not even display the flight numbers! Approximately 5 Ryanair flights suffered the same fate leaving only two. Members of staff at the ticket office to process over 1000 passenger enquiries! The lack of information and care air side from Ryanair representatives and the shambolic treatment received means we will never again attempt to fly with this carrier!

Stansted-Paphos-Stansted. I took Ryanair for the convenience of value and ease of flying from my local airport less than 10 miles away. STN- PFO was over 4 hours, this was challenging in an uncomfortable cramped widow seat of a 737, with the crew thrashing out the sales excessively. I have found to survive the Ryanair experience, prepare for a basic experience of cramming carry on luggage to their requirements, expect no more than a seat and the use of the toilet. Anything else, meals, drinks - you purchase at a price If possible bring your own electronic entertainment to prevent the continuous sales announcements. I did find cabin staff polite and helpful if needed. Generally I use the airline as a last resort for overall budgeting and convenience.

I checked in online my wife, my 2.5 years old daughter and myself a couple of days before departure. On the day, we were delayed on our way to Stansted. In the end, after we were dropped off, I rushed to drop our two bags before the 40' deadline. I managed to arrive at the desk 1 minute before the deadline, presented all our boarding cards and travel documents, and asked for our two bags to be checked in. Ryanair refused to take more than one bag. They did check in my bag, but refused to take my wife's, despite the fact that I explained that my wife was just about to arrive at the desk. Indeed, she arrived at the desk less than 1 minute late, but they did not want to hear anything. In the end, I travelled alone on that flight as we did not know what to do with our second luggage. My wife had to buy another ticket on another company. The flight was late 1 hour (we were also late 1.5 hours on the way back, landing at Stansted after midnight).

Last Saturday I took a flight from Rome to Baden-Baden. When I wanted to pass the gate I was told to put my handbag in my hand luggage, so I did that and passed the gate (my trolley was not too big/heavy). After passing the gate I took out my handbag again, because I didn't want to leave my mobile phone and wallet in my trolley - I always do this and no one has complained about it so far! When I was about to board the aircraft they suddenly asked me back to the gate where a member of staff told me that I didn't respect the rules and either pay 50 Euros or I can not fly! I had to pay 50 euros which, in my opinion is not acceptable because there was no reason for it.

If you experience any problems submitting comments on the above link, please use our general   Feedback Page