RYANAIR customer review :  21 November 2009 by S Bott   (UK)

STN-BLQ-STN with Priority Boarding. For both flights, check-in staff were quite strict with hold-luggage weight limits. As for cabin baggage, the staff at both airports made a point of repeatedly reminding passengers of the 10kg weight limit; however, not once was my bag checked. Whilst waiting for the STN-BLQ flight to leave, the staff were strict with Priority Boarding. Once all passengers had boarded and sat down, the flight left about 5 minutes late, but arrived into Bologna 30 minutes early. The cabin crew were pleasant enough, but you could tell that they just wanted to get the job done. Prices onboard are outrageously high: I didn't see a single passenger buy food/drink. BLQ-STN flight left on time, and, again, passengers with Priority Boarding were let on first. This flight, however, was disgusting for cleanliness: I was about to take my seat (16C) when I discovered a mess of chocolate on the seat. How could the cabin crew not have spotted this when looking through the plane at Bologna? To the FA's credit, she did then give the whole seat a thorough clean. Cabin crew took care of passengers quite well, but one could tell that they just wanted to get the job done. As for the prices : both flights were value for money, but Ryanair rob you for hold- baggage and other fees. If you travel within the rules and with as little as possible, it will be value for money - but if you aren't careful, you'll get stung.

RYANAIR customer review :  19 November 2009 by Daniel Li   (Netherlands)

Eindhoven-Alicante-Eindhoven. Both flights almost fully booked. Flights left on time and arrived ahead of schedule. Flying with Ryanair can be cheap if you follow strict Ryanair rules. However it is clear that once you booked your Ryanair flight, they will try anything to make more money out of you. Inflight catering is more expensive than on other low-cost airlines and do people really want to listen to commercial announcements by cabin crew all the time? I don't think so. The way Swissport/Menzies was checking on passengers baggage does not make this airline customer friendly. I would give Ryanair 4 stars for on time performance but no more than 2 stars for customer care.

RYANAIR customer review :  18 November 2009 by V Cummins   (UK)

I recently returned from Dublin with Ryanair. The latest draconian measure being implemented by their bullying staff is that you are not allowed to carry anything in your hand onto the plane including your book/newspaper or glasses. Everything must be put into your hand luggage. They are then making all people place their bags into the metal racks to see if they fit the dimensions once the passenger hands over their ticket. As you were reading whilst waiting in the queue you stuff your book etc into your bag the bag to comply with yet more stupid Ryanair regulations, so your bag sticks in the metal rack. The staff then whip out some huge Ryanair cardboard box, insist you put your bag in it and then charge you £35 for your bag to go through the hold. I am suggesting that all passengers from now on take their time to unpack their bags to get their water, book/paper, glasses and anything else they need when standing in the aisle before putting their bag away. This will force Ryanair to review this ridiculous policy when they start to see that their on time departures and speedy boarding rates start to go down. Each passenger should point out to the staff that they were forced to pack away what they reasonably required on the plane and now require time to unpack them!! When my husband started to try to flatten his bag so that it fitted into the rack and he was told by the staff not to make a scene, but to accept the £35 levy. Our bags were lighter going back to London so it is particularly galling to think that O’Leary is now implementing some new way to force more cash from his already beleaguered passengers.

RYANAIR customer review :  18 November 2009 by Richard Dowling   (Australia)

I must be stupid. In spite of many sad and bad reports about Ryanair I decided to book a flight Dublin - Newcastle in September. On 6 week round the world trip we were on a tight schedule, and on that sector it is Ryanair or nothing. Choosing nothing would have been the better option. I had to change my wife's name on booking 3 days before flight out of Dublin, I had booked in married name but her passport was in maiden name. This was before printing the boarding pass, and that was a cool 100 euros. Next day printing the pass could not put passport numbers in required filed, a glitch in Ryanair website. At airport total chaos. In spite of weighing luggage beforehand at 15kg a piece, got stung for another 30 euros as they weighed it at 15.5kg. Got the run around to put the passport numbers into the boarding pass and somehow made a reasonably mild comment about Ryanair to a female employee that sparked an explosion. She threatened not to issue a boarding pass and make us walk to Newcastle. I would rather row a boat across the Irish Sea, or any sea for that matter, than risk a Ryanair flight again. The good news is LHR to Dublin with Aer Lingus was 10% of the Ryanair all up expense and 10 times better in every respect.

RYANAIR customer review :  6 November 2009 by J Cattell   (UK)

Birmingham to Pisa - all passengers hand baggage checked for compliance. Pescara to Bergamo - Bermgamo to Liverpool - not one single bag checked. Nearly all bags on the two Italian flights exceeded the max. permitted, which is printed on every boarding card. Obviously rules only apply to people flying from the UK! I have noticed this many times on European flights.

RYANAIR customer review :  6 November 2009 by Kevin Tunnicliffe   (UK)

EMA-Belfast City and back. The flight was early, cabin crew pleasant and professional. It cost me £10.02p return. What more could I want? Well just one thing, Ryanair provide a great service, I don't pay for food or drink or checked baggage if I don't need them so the cost is low, however I am forced to pay an extra charge for the privilege of booking with them. They charge extra because I paid with a card. There is no alternative so I believe this is an unfair, unavoidable charge which should be part of the main price not an extra.

RYANAIR customer review :  3 November 2009 by Ken Felton   (UK)

We have flown several times with Ryanair - Durham-Gerona: East Midlands-Carcassonne and never had any problems. The staff have never forced duty free or refreshments and generally been good. Punctuality good, although the travel time is generous. Provided the rules are understood there shouldn't be problems, but we have never experienced weather/delays etc when support would be necessary.

RYANAIR customer review :  30 October 2009 by Santry   (UK)

I've flown over 50 times with Ryanair over the past 3 or so years. I've had enough. Certainly, with the odd £2 fare it's tempting to continue with them but I've found the fares are often far from cheapest (though since Ryanair tends to use airports where there is little or no competition, it's hard to compare). In the long run, it makes little difference, all in. What really has decided me against using them again are the appalling waits, 'small print' conditions and extras, endless walking, queueing, smelly planes, uncomfortable seats, silly music and loud announcements, zero flexibility, daft departure times, rip off prices and penalties, unannounced schedule changes and shockingly poor customer service. Easyjet is like flying 1st class by comparison. I'd rather pay £20 or more and fly with a proper airline.

RYANAIR customer review :  29 October 2009 by Steffen Frey   (Germany)

HHN-STN return. They slightly improved in comparison to my experiences in the past. First time ever that I saw a Ryanair FA that was friendly and seemed to like her job! But she was only one out of eight on both legs. The latest 737s seem to be fitted with an other type of seat which improves legroom, but still uncomfortable. Both flights on time, so the childish fanfare was inevitable. Unfortunately, getting to Hahn is still a mess and passenger handling there is the slowest I can remember. Onboard selling and advertising is really annoying.

RYANAIR customer review :  29 October 2009 by Stephen D'Arcy   (Belgium)

Brussels Charleroi-Manchester return. Took only small suitcase (-10 kg) which survived the weigh-in. Special price of EUR2.00 each way plus EUR10.00 for credit card fee. No complaints as SN Brussels Airlines EUR235 return and FlyBe EUR181 return both do the same. Plane almost full, on-time and uneventful apart from nuisance selling lottery tickets and duty-free etc. Clean, bright plane, one hour flight and non-reclining seats make this short journey a pleasure. Bus from charleroi Airport to Brussels cost EURO2 return! When everything goes to plan, it's great - but when it doesn't...

RYANAIR customer review :  26 October 2009 by Evelyn Turner   (UK)

Returning from Girona 3rd October. Arrived 8-30am for flight at 10-25. Handed in hire car keys and joined heaving masses queueing to check in luggage. Departures board said our flight delayed, gave no time. Queued till 9-40, husband tried to get us on the last minute check in desk, but ordered back to queue. Board still giving no time for our delayed flight,any announcements inaudible above howling babies and angry crowd. Only six check-in counters open. Finally reached check-in counter at 10.13, told Stansted closed, go to counter at end. Told we should have been there 40 minutes before gates closed, must buy tickets for evening flight, cost £424.66! Also told we must check in on line, but no facilities at airport, must go to hotel on airport access road, computer was in Spanish.

RYANAIR customer review :  26 October 2009 by C Melchiorri   (UK)

STN-AOI-STN. Booked an offer to Ancona for £23 all inclusive (on-line check-in, but no checked luggage, priority and paid by Visa Electron). You get what you pay for, and if you get to the airport prepared for it, there should not be problems. Cabin crew not necessarily friendly. I fly with hand-luggage only and keep within the 10 Kg. However, beware that Ryanair are becoming very militant about the strict one bag rule, and no fewer that 15 passengers were ordered to pay the £35 to put a bag into the hold as having two pieces of hand-luggage while at the gate for the AOI flights. Verdict - cheap airline that does a job, no particular customer services skills.

RYANAIR customer review :  19 October 2009 by John Stubbs   (UK)

Prestwick - Paris Beauvais return. The staff were amicable and flight generally comfortable. My hold baggage was 0.3kg over the 15kg limit and the check-in staff member told me it was fine. Ryanair are so obsessed with their timekeeping that a good way to keep them in line is to take ages doing everything, and they are likely to turn a blind eye. Overall would rather use easyJet from Glasgow or Edinburgh to CDG.

RYANAIR customer review :  19 October 2009 by S Butler   (UK)

Stansted-Glasgow-Stansted. £21 return including taxes. On time, no check-in and no nonsense approach flying - but only because I have learnt to travel with hand baggage only on Ryanair. Full flights each way and my own catering. If you keep it simple for a short flight, Ryanair do the job. The couple next to me had a different experience as they had to pay for excess luggage and a boarding cards, which amounted to £130 alone!

RYANAIR customer review :  14 October 2009 by R Kelly   (Ireland)

Dublin-Prestwick return recently. Be warned Ryanair are now becoming completely militant about bags at the gate. In Prestwick they are now weighing bags at the gate and if you are even 1kilo over they will charge you £35 to check your bag in. At Dublin if your bag does not fit in the baggage gauge they too will sting you with a 35EUR fee. Ryanair are cheap but can end up being much more expense. Unless you have no choice book another airline or if you do fly with them make sure your cabin bag is small and weights just 10kg.

RYANAIR customer review :  10 October 2009 by S Chalmers   (UK)

Having paid for Priority boarding both ways which worked ok at Gatwick we arrived at the gate in Alicante and looked for the priority boarding line only to find there was no priority boarding! When we queried this with the gate staff we were rudely told that it was "not our problem". The cabin staff told me that this happened all the time and was a constant source of complaint. If you want surly service and Ryanair staff looking to rip you off fly Ryanair. Never again!

RYANAIR customer review :  8 October 2009 by L Knight   (UK)

Birmingham to Katowica return. Pre printed boarding cards fine and no charges for extras. If you follow the strict rules and print off boarding cards and stick to luggage limits you will be fine. Staff surly and very quick to check you are compliant - and woe betide if you are not as they are ferocious in making sure you are within the rules. On our return flight many (15-20 ) passengers were pulled to one side and made to condense cabin luggage. A no frills airline I would use again if there was no other choice. Other negatives - constant selling during the flight and the most uncomfortable seats ever even on short haul.

RYANAIR customer review :  25 September 2009 by S Jennings   (UK)

Ryanair, so called low cost airline, charge £ 40.00 per head for not printing your own boarding card even though there is no self checking desk at the Euro Airport Basel Switzerland. This airport incidentally is on the boarder with France and therefore also use by passengers travelling from France. I was not advised it would not be possible to print this document once at the airport and as a consequence it was too late to go back home and do it! Easy money for the Company when it would have been fair to be warned prior to travelling. Besides how come you can opt for online checking when the airport is actually not offering the service ?

RYANAIR customer review :  25 September 2009 by K Newcombe   (UK)

Ryanair should be ashamed at their obvious blackmail tactics. On a recent flight Dublin to Liverpool I watched a Ryanair employee walk down the queue assembled at the boarding gate a couple of minutes before the walk to the plane. Near the front of the queue was a lady (I estimated her age to be mid 60's, she had two small handbags of equal size, the employee asked the lady if both handbags were hers, "yes" said the lady, "you can only take one bag into the cabin" retorted the employee. The lady tried to put one of the bags inside the other, however, the bags were so small that it was impractical - due to travellers boarding the plane the lady was taken out of the queue to the boarding desk and the fee (40 euros I think) was demanded, I was shocked when the employee then pulled over 4 young girls and made them attempt to put their small cases into the Ryanair bag size contraption, though the bags were all the same size 2 of them had slight bulges at the front and would not sit in the contraption soley due to the bulge, (another 80 euros).