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RYANAIR Passenger Reviews and Passenger Trip Reports |
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RYANAIR customer review : 21 November 2009 by S Bott (UK)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
STN-BLQ-STN with Priority Boarding. For both flights, check-in staff were quite strict with
hold-luggage weight limits. As for cabin baggage, the staff at both airports made a point of
repeatedly reminding passengers of the 10kg weight limit; however, not once was my bag
checked. Whilst waiting for the STN-BLQ flight to leave, the staff were strict with Priority
Boarding. Once all passengers had boarded and sat down, the flight left about 5 minutes late,
but arrived into Bologna 30 minutes early. The cabin crew were pleasant enough, but you could
tell that they just wanted to get the job done. Prices onboard are outrageously high: I didn't
see a single passenger buy food/drink. BLQ-STN flight left on time, and, again, passengers
with Priority Boarding were let on first. This flight, however, was disgusting for
cleanliness: I was about to take my seat (16C) when I discovered a mess of chocolate on the
seat. How could the cabin crew not have spotted this when looking through the plane at
Bologna? To the FA's credit, she did then give the whole seat a thorough clean. Cabin crew
took care of passengers quite well, but one could tell that they just wanted to get the job
done. As for the prices : both flights were value for money, but Ryanair rob you for hold-
baggage and other fees. If you travel within the rules and with as little as possible, it will
be value for money - but if you aren't careful, you'll get stung.
RYANAIR customer review : 19 November 2009 by Daniel Li (Netherlands)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Eindhoven-Alicante-Eindhoven. Both flights almost fully booked. Flights left on time and
arrived ahead of schedule. Flying with Ryanair can be cheap if you follow strict Ryanair
rules. However it is clear that once you booked your Ryanair flight, they will try anything to
make more money out of you. Inflight catering is more expensive than on other low-cost
airlines and do people really want to listen to commercial announcements by cabin crew all the
time? I don't think so. The way Swissport/Menzies was checking on passengers baggage does not
make this airline customer friendly. I would give Ryanair 4 stars for on time performance but
no more than 2 stars for customer care.
RYANAIR customer review : 18 November 2009 by V Cummins (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I recently returned from Dublin with Ryanair. The latest draconian measure being implemented
by their bullying staff is that you are not allowed to carry anything in your hand onto the
plane including your book/newspaper or glasses. Everything must be put into your hand luggage.
They are then making all people place their bags into the metal racks to see if they fit the
dimensions once the passenger hands over their ticket. As you were reading whilst waiting in
the queue you stuff your book etc into your bag the bag to comply with yet more stupid Ryanair
regulations, so your bag sticks in the metal rack. The staff then whip out some huge Ryanair
cardboard box, insist you put your bag in it and then charge you £35 for your bag to go
through the hold. I am suggesting that all passengers from now on take their time to unpack
their bags to get their water, book/paper, glasses and anything else they need when standing
in the aisle before putting their bag away. This will force Ryanair to review this ridiculous
policy when they start to see that their on time departures and speedy boarding rates start to
go down. Each passenger should point out to the staff that they were forced to pack away what
they reasonably required on the plane and now require time to unpack them!! When my husband
started to try to flatten his bag so that it fitted into the rack and he was told by the staff
not to make a scene, but to accept the £35 levy. Our bags were lighter going back to London so
it is particularly galling to think that O’Leary is now implementing some new way to force
more cash from his already beleaguered passengers.
RYANAIR customer review : 18 November 2009 by Richard Dowling (Australia)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I must be stupid. In spite of many sad and bad reports about Ryanair I decided to book a
flight Dublin - Newcastle in September. On 6 week round the world trip we were on a tight
schedule, and on that sector it is Ryanair or nothing. Choosing nothing would have been the
better option. I had to change my wife's name on booking 3 days before flight out of Dublin, I
had booked in married name but her passport was in maiden name. This was before printing the
boarding pass, and that was a cool 100 euros. Next day printing the pass could not put
passport numbers in required filed, a glitch in Ryanair website. At airport total chaos. In
spite of weighing luggage beforehand at 15kg a piece, got stung for another 30 euros as they
weighed it at 15.5kg. Got the run around to put the passport numbers into the boarding pass
and somehow made a reasonably mild comment about Ryanair to a female employee that sparked an
explosion. She threatened not to issue a boarding pass and make us walk to Newcastle. I would
rather row a boat across the Irish Sea, or any sea for that matter, than risk a Ryanair flight
again. The good news is LHR to Dublin with Aer Lingus was 10% of the Ryanair all up expense
and 10 times better in every respect.
RYANAIR customer review : 6 November 2009 by J Cattell (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Birmingham to Pisa - all passengers hand baggage checked for compliance. Pescara to Bergamo -
Bermgamo to Liverpool - not one single bag checked. Nearly all bags on the two Italian
flights exceeded the max. permitted, which is printed on every boarding card. Obviously rules
only apply to people flying from the UK! I have noticed this many times on European flights.
RYANAIR customer review : 6 November 2009 by Kevin Tunnicliffe (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
EMA-Belfast City and back. The flight was early, cabin crew pleasant and professional. It cost
me £10.02p return. What more could I want? Well just one thing, Ryanair provide a great
service, I don't pay for food or drink or checked baggage if I don't need them so the cost is
low, however I am forced to pay an extra charge for the privilege of booking with them. They
charge extra because I paid with a card. There is no alternative so I believe this is an
unfair, unavoidable charge which should be part of the main price not an extra.
RYANAIR customer review : 3 November 2009 by Ken Felton (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
We have flown several times with Ryanair - Durham-Gerona: East Midlands-Carcassonne and never
had any problems. The staff have never forced duty free or refreshments and generally been
good. Punctuality good, although the travel time is generous. Provided the rules are
understood there shouldn't be problems, but we have never experienced weather/delays etc when
support would be necessary.
RYANAIR customer review : 30 October 2009 by Santry (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I've flown over 50 times with Ryanair over the past 3 or so years. I've had enough. Certainly,
with the odd £2 fare it's tempting to continue with them but I've found the fares are often
far from cheapest (though since Ryanair tends to use airports where there is little or no
competition, it's hard to compare). In the long run, it makes little difference, all in. What
really has decided me against using them again are the appalling waits, 'small print'
conditions and extras, endless walking, queueing, smelly planes, uncomfortable seats, silly
music and loud announcements, zero flexibility, daft departure times, rip off prices and
penalties, unannounced schedule changes and shockingly poor customer service. Easyjet is like
flying 1st class by comparison. I'd rather pay £20 or more and fly with a proper airline.
RYANAIR customer review : 29 October 2009 by Steffen Frey (Germany)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
HHN-STN return. They slightly improved in comparison to my experiences in the past. First time
ever that I saw a Ryanair FA that was friendly and seemed to like her job! But she was only
one out of eight on both legs. The latest 737s seem to be fitted with an other type of seat
which improves legroom, but still uncomfortable. Both flights on time, so the childish fanfare
was inevitable. Unfortunately, getting to Hahn is still a mess and passenger handling there is
the slowest I can remember. Onboard selling and advertising is really annoying.
RYANAIR customer review : 29 October 2009 by Stephen D'Arcy (Belgium)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Brussels Charleroi-Manchester return. Took only small suitcase (-10 kg) which survived the
weigh-in. Special price of EUR2.00 each way plus EUR10.00 for credit card fee. No complaints
as SN Brussels Airlines EUR235 return and FlyBe EUR181 return both do the same. Plane almost
full, on-time and uneventful apart from nuisance selling lottery tickets and duty-free etc.
Clean, bright plane, one hour flight and non-reclining seats make this short journey a
pleasure. Bus from charleroi Airport to Brussels cost EURO2 return! When everything goes to
plan, it's great - but when it doesn't...
RYANAIR customer review : 26 October 2009 by Evelyn Turner (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Returning from Girona 3rd October. Arrived 8-30am for flight at 10-25. Handed in hire car
keys and joined heaving masses queueing to check in luggage. Departures board said our flight
delayed, gave no time. Queued till 9-40, husband tried to get us on the last minute check in
desk, but ordered back to queue. Board still giving no time for our delayed flight,any
announcements inaudible above howling babies and angry crowd. Only six check-in counters
open. Finally reached check-in counter at 10.13, told Stansted closed, go to counter at end.
Told we should have been there 40 minutes before gates closed, must buy tickets for evening
flight, cost £424.66! Also told we must check in on line, but no facilities at airport,
must go to hotel on airport access road, computer was in Spanish.
RYANAIR customer review : 26 October 2009 by C Melchiorri (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
STN-AOI-STN. Booked an offer to Ancona for £23 all inclusive (on-line check-in, but no checked
luggage, priority and paid by Visa Electron). You get what you pay for, and if you get to the
airport prepared for it, there should not be problems. Cabin crew not necessarily friendly. I
fly with hand-luggage only and keep within the 10 Kg. However, beware that Ryanair are
becoming very militant about the strict one bag rule, and no fewer that 15 passengers were
ordered to pay the £35 to put a bag into the hold as having two pieces of hand-luggage while
at the gate for the AOI flights. Verdict - cheap airline that does a job, no particular
customer services skills.
RYANAIR customer review : 19 October 2009 by John Stubbs (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Prestwick - Paris Beauvais return. The staff were amicable and flight generally comfortable.
My hold baggage was 0.3kg over the 15kg limit and the check-in staff member told me it was
fine. Ryanair are so obsessed with their timekeeping that a good way to keep them in line is
to take ages doing everything, and they are likely to turn a blind eye. Overall would rather
use easyJet from Glasgow or Edinburgh to CDG.
RYANAIR customer review : 19 October 2009 by S Butler (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Stansted-Glasgow-Stansted. £21 return including taxes. On time, no check-in and no nonsense
approach flying - but only because I have learnt to travel with hand baggage only on Ryanair.
Full flights each way and my own catering. If you keep it simple for a short flight, Ryanair
do the job. The couple next to me had a different experience as they had to pay for excess
luggage and a boarding cards, which amounted to £130 alone!
RYANAIR customer review : 14 October 2009 by R Kelly (Ireland)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Dublin-Prestwick return recently. Be warned Ryanair are now becoming completely militant about
bags at the gate. In Prestwick they are now weighing bags at the gate and if you are even
1kilo over they will charge you £35 to check your bag in. At Dublin if your bag does not fit
in the baggage gauge they too will sting you with a 35EUR fee. Ryanair are cheap but can end
up being much more expense. Unless you have no choice book another airline or if you do fly
with them make sure your cabin bag is small and weights just 10kg.
RYANAIR customer review : 10 October 2009 by S Chalmers (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Having paid for Priority boarding both ways which worked ok at Gatwick we arrived at the gate
in Alicante and looked for the priority boarding line only to find there was no priority
boarding! When we queried this with the gate staff we were rudely told that it was "not our
problem". The cabin staff told me that this happened all the time and was a constant source of
complaint. If you want surly service and Ryanair staff looking to rip you off fly Ryanair.
Never again!
RYANAIR customer review : 8 October 2009 by L Knight (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Birmingham to Katowica return. Pre printed boarding cards fine and no charges for extras. If
you follow the strict rules and print off boarding cards and stick to luggage limits you will
be fine. Staff surly and very quick to check you are compliant - and woe betide if you are not
as they are ferocious in making sure you are within the rules. On our return flight many
(15-20 ) passengers were pulled to one side and made to condense cabin luggage. A no frills
airline I would use again if there was no other choice. Other negatives - constant selling
during the flight and the most uncomfortable seats ever even on short haul.
RYANAIR customer review : 25 September 2009 by S Jennings (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Ryanair, so called low cost airline, charge £ 40.00 per head for not printing your own
boarding card even though there is no self checking desk at the Euro Airport Basel
Switzerland. This airport incidentally is on the boarder with France and therefore also use by
passengers travelling from France. I was not advised it would not be possible to print this
document once at the airport and as a consequence it was too late to go back home and do it!
Easy money for the Company when it would have been fair to be warned prior to travelling.
Besides how come you can opt for online checking when the airport is actually not offering the
service ?
RYANAIR customer review : 25 September 2009 by K Newcombe (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Ryanair should be ashamed at their obvious blackmail tactics. On a recent flight Dublin to
Liverpool I watched a Ryanair employee walk down the queue assembled at the boarding gate a
couple of minutes before the walk to the plane. Near the front of the queue was a lady (I
estimated her age to be mid 60's, she had two small handbags of equal size, the employee asked
the lady if both handbags were hers, "yes" said the lady, "you can only take one bag into the
cabin" retorted the employee. The lady tried to put one of the bags inside the other, however,
the bags were so small that it was impractical - due to travellers boarding the plane the lady
was taken out of the queue to the boarding desk and the fee (40 euros I think) was demanded, I
was shocked when the employee then pulled over 4 young girls and made them attempt to put
their small cases into the Ryanair bag size contraption, though the bags were all the same
size 2 of them had slight bulges at the front and would not sit in the contraption soley due
to the bulge, (another 80 euros).
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