QATAR AIRWAYS   Customer Reviews and Customer Trip Reports an official 5-Star Airline   Add your QATAR AIRWAYS customer review   Qatar Airways official 5-Star ranking   Airline Reviews : A-Z Index   2009 Quality Approval Status ? Qatar Airways Customer Reviews = 378

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QATAR AIRWAYS customer review : 20 November 2009 by K Hetherington   (Ireland)

LHR-DOH-BKK and back. Plenty of legroom, excellent entertainment, friendly and helpful cabin crew. All in all a great experience. Airbus was a bit roomier than the Boeing but both were excellent!

QATAR AIRWAYS customer review : 19 November 2009 by L Hassan   (UK)

LHR-DOH-DXB economy, excellent service better seats then Virgin Atlantic and BA. Excellent entertainment. Only issue is Doha Airport - cramped and ancient but new airport is being built so hopefully better access from aircraft to terminal.

QATAR AIRWAYS customer review : 19 November 2009 by Craig Robinson   (UK)

DXB-DOH-CAI and back : found things a little inconsistent. On the way out both planes were half empty which was great. On the way back, flight from Cairo to Doha was full and an old A330 with poor legroom, entertainment controls were awkwardly located. The connecting flight Doha to Dubai was a new looking 777 with fancy interior and big seats - the sort of plane you would expect to go from Doha to the US or similar. Definitely value for money though.

QATAR AIRWAYS customer review : 18 November 2009 by N Abeytunge   (Sri Lanka)

Colombo- Doha-JFK. Only bad experience is the frequency of food served. Had more than 8 hours between meals and very hungry. Snacks provided when requested and were only kind of cookies. All other facilities and services were best quality.

QATAR AIRWAYS customer review : 18 November 2009 by Martin Davies   (UK)

Manchester - Hong Kong return Business Class. All flights to time and cabin services excellent and attentive. FAs addressed me by name which is a nice touch. Menus could do with changing as meal choices seemed to have been unchanged for some considerable time - frequent flyers rarely need to consult the menus. It would be nice to have snacks available on demand as there are often considerable gaps between meals. One problem when boarding takes place at the front doors is that aisle seat passengers have to watch out to avoid being hit with shoulder bags of other passengers passing though the business section. A good tip is to delay boarding until after economy passengers are in their seats. This is not a problem at Doha where separate doors are used or where the entrance is between the two classes.

QATAR AIRWAYS customer review : 15 November 2009 by B McCready   (UK)

I have just completed a return visit from LHR via Doha to JNB. Inflight service - food was good, beverage service excellent, cabin crew superb, inflight communications good (I would have enjoyed more information from the cockpit. Aircraft slightly tatty. All in all so far an excellent service that merits a 5 star standing. My complaint - checking-in procedure. Boarding Cards - On my outward flights (booked in at airport) all boarding cards were issued (3 travellers together) and honoured and seated together. On my return flight (booked in online) the handling agent at JNB told us that the on-line boarding cards were not valid and issued us with new boarding cards - these had different seat allocations from the confirmed seats we were issued some four hours earlier. The party was still seated together. We did not check these and were to our horror seated elsewhere. I had a previous DVT passenger in our party - hence the requirement for the seat "requirement". This complaint while dealt with courteously by the cabin crew was not remedied so on we went to Doha with printed boarding cards for our onward flight - boarding cards in hand for our second leg. On checking in at Doha we were told that our printed boarding cards were not valid. Change in aircraft - we were due to sit in row 43 but there were only 41 rows on the aircraft. Our party was split and the party member with the DVT issue was seated in the middle of the centre isle. This matter was brought to the attention of the ground staff at Doha who attempted to resolve it. They reprinted the JNB issued boarding cards with the new ones. One would think that a replacement aircraft would be known to the airline at least 18 hours prior to departure or at the very latest 8 hours prior to the second leg. We were advised on landing to use the on-line booking- in facility. I would recommend that passengers refrain from this facility until they sort out the problems.

QATAR AIRWAYS customer review : 15 November 2009 by Tom Johnston   (UK)

Manchester-Doha-Bangkok and back. Manchester to Doha flight seats fine even for somebody my height, although I’d hate to be in the window seat behind due to the large cube under the seat in front blocking any legroom. Can’t really get excited about any airline food but have to sat Qatar is better than others, plenty of drinks available from helpful flight attendants. Inflight entertainment system is fine with a good choice of movies and music. Doha to Bangkok on a 777 which looked quite new - more roomy that the A330 - only complaint in-flight entertainment screen not working (same problem on return flight which had widescreen sets it seems to be a regular problem on pull up sets in the exit row). I can recommend Qatar ahead of other airlines on this route, but I wish they’d go back to their evening departure time.

QATAR AIRWAYS customer review : 12 November 2009 by Frank Earl   (UK)

I have problems with my legs, but I found economy class legroom was ideal, and I spent the trip from Manchester to Saigon in comfort. The staff were most helpful, polite and smiling. The food was excellent, so was drinks service. At 24 stones in weight, I found the seat comfortable, and an extension to my seatbelt was provided.

QATAR AIRWAYS customer review : 8 November 2009 by George Scaria   (USA)

JFK-DOH-COK. Boeing 777 aircraft was excellent, good food, good choices of entertainment. They had good food too. however, they ran out of the chicken option when they were not even halfway through the cabin. They offer plenty of free drinks, sandwiches, snacks and ice cream throughout the flight. DOH-COK A321 didn't have personal IFE screens, just overhead screens which were showing some malyalam/hindi movies, with subtitles. Dinner was good and I was fine with an IPOD and PSP throughout the flight between DOH-COK. Staff were friendly on both legs and helpful. Overall, I would say despite the highly crowded cabin, the staff made it a pleasant travel experience.

QATAR AIRWAYS customer review : 4 November 2009 by M Liepmann   (Thailand)

BKK-LHR/LGW-BKK and BKK-CDG/LGW-BKK. I got to fly a variety of aircraft during these two trips (A330-200/A330-300/A340/B777). All flights in business. I agree with what many others have said before when commenting on the older business class seats that do not turn into a flat bed. They are comfortable to sit in, but not the best when you want to sleep. However, the business cabin in the new 777 is outstanding. Seats are very comfy to sit in as well as to sleep in. The cabin with only 6 abreast (2-2-2) feels extremely spacious. Food onboard was outstanding on each sector. Fresh berries to go along with your pancakes for breakfast went down a treat. Equally impressive were some of the dinners. Drinks flowing frequently and generous at all times. I enjoyed breaking my journeys in Doha. I had one connection of more than 4 hours which was a bit too long for my taste. All the others were within 60-90 minutes. No queues whatsoever at the premium terminal for security check or boarding. The business lounge is amazing. All crew members I encountered were friendly, helpful and genuinely seemed to care about their passengers. Check-in in BKK slow and not friendly. Lounge in LGW pathetic (they use the Servisair lounge which is very old and in desperate need of a revamp. Staff almost hostile).

QATAR AIRWAYS customer review :  3 November 2009 by T Curtis   (UK)

LHR-DOH-BKK. Excellent flight and attentive cabin staff. LHR-DOH A330 Seats were not lie flat but at angled - only fault is the lounge at Heathrow, Qatar use Cathay Pacific lounge and it is very tired. Premium terminal at Doha is excellent. Doh-BKK 777 aircraft with proper lie flat seats, IFE excellent and staff vry attentive and very professional.

QATAR AIRWAYS customer review :  3 November 2009 by M Khan   (UK)

We went to Dubai with 2 kids and had a bad experience. Onward flight to Doha short staffed, meals served late and rubbish not picked up. No preference to families with children. Doha airport a mess. Had a connecting flight in an hour, transit queue was chaos. Return flight - bassinette promised but we were given centre seats. My wife spent the journey with a kid in her arms and me with the other one.

QATAR AIRWAYS customer review :  29 October 2009 by K Sumar   (Canada)

Heathrow to Dar-es-salaam return. We were very pleased with the service. Great staff, entertainment excellent, meals excellent, cabin space very good, clean aircraft and over all very courteous staff in the air and at Doha airport. We had an hour between planes and had to go thru security and a 5 hour layover on our flight back - considering number of passengers and planes arriving, the security process was fast. We found meals at DOH airport were very expensive - $26 us dollars for fish & chips meal, 3 dollars for bottled water and 8 dollars for 2 coffees was rather expensive. Duty free shopping was also good.

QATAR AIRWAYS customer review :  28 October 2009 by John Green   (UK)

MAN-DOH-SIN return. First time on Qatar Airways. Checked in online 24 hours before (could not check in DOH-SIN sector until 36 hours before departure from DOH) but at Manchester airport bag drop queue had 5 or 6, business has 1 so was directed to an empty econ desk where the check-in agent tore up our boarding passes and re-checked us in so had to produce original cc card and FF cards. He then forgot to put priority tags on one bag so it came out with rest of baggage at SIN. Took 15 minutes - what's the point of checking-in online? Onboard the cabin attendants on all sectors were friendly and very efficient. I would have liked to see a dinner on the MAN-DOH sector instead of an indulgence as the menu indicated. This was similar to a light lunch. What was not acceptable given the cost of business tickets is running out of one of the 3 choices. IFE screens were large but the choice of films listed not all available on the A330-300. For some reason the system was started about 15 minutes into the flight on all sectors. DOH-SIN was brilliant with flat beds and pj's provided meaning a good nights sleep before being awakened for breakfast.