Qatar Airways Passenger Reviews and Qatar Airways Customer Trip Reports   Qatar Airways   428 reviews an official 5-Star Airline   Add your Qatar Airways Review   Qatar Airways official 5 Star ranking   Airline Reviews : A-Z Index a SKYTRAX QUALITY APPROVED AIRLINE

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QATAR AIRWAYS customer review :  17 March 2010 by Martin Davies   (UK)

Manchester – Hong Kong via Doha economy. First sector flight very full and there seemed to be a high number of infants and babies which kept the cabin crew busy and required the best efforts of the noise cancelling ear phones. Catering and service good and staff in the cabin and quick to answer call bell. Smooth transfer at Doha as I had upgraded the next sector on Qmiles and was taken to the premium terminal to await my next flight. This terminal is another world. Airy spacious, waterfalls, showers, complimentary restaurants attentive waiters, and vast areas of comfortable seating. This all makes travel a pleasure if you are able to turn left on flights. The next sector was in the luxury of business class with nearly flat beds and staff anticipating your every need. Free sleep suit and toiletries (why don’t airlines have male and female versions) menus never seem to change though, it would be nice if new menus could be introduced. Even so Hong Kong arrived all too soon. Returning on economy all the way, staff surprised me by addressing me by name and taking meal choices in advance. I assumed this was because of my Gold card status. Not as comfortable sleeping as standard economy seats have a limited recline. Meals good, in fact I would choose the economy breakfast over the somewhat strange choices in business class. Not sure what the reaction would be if I ordered an economy breakfast next time I fly business. Transfer at Doha via the main terminal not quite as smooth as the outward. If they used all the security channels which they have, transfers would be much quicker. The terminal has been improved with much more seating, toilet facilities and a huge duty free shopping area. Last sector to Manchester, service and meals excellent, being a day time flight, staff very kept very busy with drinks orders and quick to answer all call. Makes a vast difference from other airlines where cabin crew rarely leave the galley areas.

QATAR AIRWAYS customer review :  11 March 2010 by H Cunningham   (UK)

London Heathrow-Doha-Melbourne and return. The service was impeccable, food and wines excellent and I slept for the first time on a long haul flight on the flat beds Doha- Melbourne-Doha. The cabin staff were polite and attentive. Qatar airlines deserve their 5* rating.

QATAR AIRWAYS customer review :  7 March 2010 by Patrice Angseesing   (UK)

Flew with Qatar Airways for the first time in March 2010 for our return trip to Australia. Air hostesses and Stewards very helpful and attentive. Only let down was the entertainment system would not boot up with the second leg of our outbound journey which was the longest approx 12.5 hours resulting with nil entertainment. All journeys were approximately on time. Food was as you would expect with most airlines.

QATAR AIRWAYS customer review :  5 March 2010 by Mark Wadham   (France)

Cabin crew pleasant and attentive, particularly on the first leg where I was greeted by name. DOH-CDG leg on the return slightly marred by loud staff conversations in the galley. Food was sufficient in quality and quantity. Plenty of entertainment to avoid boredom. The only downside is CDG airport which is a disgrace. On departure there was one - yes one officer on duty for passport control. Consequence 20 minutes in line. Security was a 45 minute wait in line after that. But that's the Paris airport authorities who need shaking up.

QATAR AIRWAYS customer review :  1 March 2010 by Alexander Kägi   (Switzerland)

One of the best flights I've had. FRA-DOH-SGN, SGN-DOH-ZRH A332 and A333. Best IFE, very clean and modern aircraft and cabin crew were polite, attentive and motivated. The crew was a very interesting combination of people from all over the world. As far as I am concerned a short stopover in Doha is not a disadvantage - for me it felt good to walk around the airport for half an hour.

QATAR AIRWAYS customer review :  28 February 2010 by B Jankowski   (Poland)

FRA-DOH-BKK return. Airplanes are clean and modern and cabin crew polite and helpful. The disadvantage is stopover in Doha, where you have to wait for security control before transfer. When you arrive to Doha, first you take a bus to the terminal, then waiting for security control before transfer , then wait for your next flight and finally take the bus which goes to your plane. Even with best cabin crew, newest aircraft and widest choice of VOD, it's not possible to have pleasant trip in such circumstances. Fortunately, we bought our return tickets for only 430 Euros per person. But next time when we fly to Asia I'll choose a direct connection.

QATAR AIRWAYS customer review :  28 February 2010 by D Robertson   (UK)

LGW-DOH-BKK-DOH-LHR in Business Class. Good service throughout but the Airbus operated on the LON-DOH vv sectors are not as spacious and comfortable as the B777 on the BKKsectors. Only angled flat beds on the Airbus but flat beds on B777. Business Class lounge in DOH is excellent but very poor at LGW and average in BKK. Both LGW and BKK lounges provided by third parties. The new airport being built at DOH will do away with bus transfers in DOH on arrival and departure which will improve the overall service. Not withstanding these drawbacks a very good airline overall.

QATAR AIRWAYS customer review :  27 February 2010 by David Whalley   (UK)

LHR-BKK return SIN-LHR. Check-in efficient and fast. All legs good, but SIN-DOH best with 180 degree seats - great for overnight flight. Food (vegetarian) excellent on all legs.

QATAR AIRWAYS customer review :  22 February 2010 by I Jackson   (Isle of Man)

LGW-DOH-BKK return Business. LGW-DOH Check in quick and easy at Gatwick North - lounge poor. Airline Rep very personable collected us from lounge and escorted through gate direct onto plane - very efficient. Seats on A330 in 2-2-2 arrangement. Lunch offered - odd selection of mains - curry (veg) curry (chicken biriani) or prawns (in sauce) - not a prawn fan had chicken - which whilst spicy was excellent, as was most of the food. Service initially excellent though waned as staff appeared tired - would present a glass for a drink and forget to bring wine for example. Another meal served prior to arrival - nice but not needed. DOH premium lounge very good, quiet due to time of day, and service excellent - though frustrating could not get snack and take back to table, staff insisted that you stay in restaurant part to eat. DOH-BKK on B777 plane much more comfy than 330 - lots of extra room and service / food top notch. IFE on my seat gave up and despite many re-boots would not work. Slept well and through second meal for on time arrival into BKK. CIP fast-track pass through BKK vimmigration great as huge queues at main immigration. On return check in at BKK protracted as was asked to move seats to accommodate large family - eventually got row 3 which was fine and thankfully family not noisy! CIP fast track through immigration great and Thai lounge at BKK OK, though not that large. Inflight food excellent - especially thai soup. Transfer through DOH terminal good. DOH-LGW an A330 again - not that comfy for sleeping with angled seat, but did get a few hours and woke for extensive breakfast. Again odd selections - gravlax and salt cod, followed by lobster omelette and salmon - weird but not bad! LGW luggage took almost 45 mins, and no baggage priority adds to this. I stayed at the Sofitel Hotel at LGW North terminal on way out and noticed they have an arrivals lounge for BA, Continental and Qatar - this was not mentioned en-flight and on asking only the ground staff could help with invite. Shame this is not promoted as excellent lounge and perfect to freshen up after night flights. Overall, excellent service and flights - great special offer price of £1442 return - only Eva Air and Thai air competing at these prices. Service generally lived up to 5* standard - only negatives is that meals / drink service complex and things were missed on busy flights. 777 sets standards and shame 330 offering of seats and IFE not to 777 standard.