Home Page


Qatar Airways Passenger Reviews and Qatar Airways Customer Trip Reports

  5-Star Airline ranking

QATAR AIRWAYS

a World 5-Star Airline

 
 
Qatar Airways
4.0 Star Rating: Excellent
1253 reviews


PAGE

1 2 3 4 5 6 7 8 9 10
Follow us on Facebook






Qatar Airways Customer review :  17 April 2014 by Pierre-Jean Trebuchet    (UAE)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-DOH-DWC, flown April 16th. CDG-DOH was overall a good flight, however check-in at CDG was very chaotic and police control was a mess. Other big black point: the "Icare" lounge at CDG 1 with no showers nor private toilets. Equipment was an A340-600, which was pretty dirty. A real shame. The saving grace was the good service on-board. For a change, transfer at DOH was a breeze and Oryx Lounge was really appreciable. DOH-DWC: messy flight with rude and unprofessional Moroccan hostesses, only Chef de Cabine did her best. DWC Al Maktoum airport seems to be a big joke.


Qatar Airways Customer review :  17 April 2014 by J Hand    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DOH to LHR, 11th April 2014. Departure delayed 90 mins due to a passenger becoming sick and being taken off. Same thing happened on LHR to DOH leg on 3rd April. Both times communication poor. DOH to LHR leg, staff abrupt, lunch service didn't start until 4.30pm (2.5 hours into flight) and was slow. I was bypassed both at drinks service and lunch and had to ask for drinks and my meal. There was no duty free service. The cabin crew seemed very inexperienced and flustered towards the end of the flight. All in all very poor.


Qatar Airways Customer review :  16 April 2014 by N Madden    (France)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew FRA to Singapore via Doha. First leg FRA-DOH was not pleasant, packed with uncomfortable seats. DOH-SIN got better as they transferred me to a bulkhead seat. Return was not bad. Major issue seems to be Doha airport, both inbound flights were late arriving and transfer takes an age, leaving you running to the gate to get the connection. Another frustration is lack of options when trying to pick your seat on-line in advance. Next time I would probably go back to Emirates-Dubai.


Qatar Airways Customer review :  15 April 2014 by O Omar    (UAE)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew CAI-DXB via DOH. First leg was a tired old A330-200 that has clearly seen better days. PTV is older- generation, and is not touch-screen. The control buttons were built into the armest, making it very difficult to use them. System was very slow, and kept crashing. In the end, I could not watch a movie. Dinner was a choice of chicken or fish and not bad at all. Drinks were a selection of soft drinks, juices, and alcoholic drinks. Service was very good. Crew were friendly and dedicated, assisting passengers with young children. The second leg, DOH-DXB was operated by an A320. Service was very rushed (usual chicken or veggie wrap and water or juice) but on the shorter legs no one cares. Overall a good experience, despite the old A330-200s, which should get refitted as soon as possible. QR offers a 40kg baggage allowance ex Cairo, and a choice of up to three departures from Cairo, making them a convenient and reliable airline.


Qatar Airways Customer review :  15 April 2014 by S Larsen    (Norway)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QR 650 on 7 April, Doha - KTM. Kathmandu- Doha- Colombo and return. We, a family of 4, 2 adults and 2 kids, do at least 4 international return trips a year - including 2 business class long haul flights. I have flown Qatar business class once, but after this last flight, our preferred airline is going to stay Thai - both for the better airport quality and the much better quality and service onboard and on the ground. Qatar flights were late both to and from Kathmandu, our baggage did not connect on the outbound, and ground staff in Doha claimed our almost empty hand luggage to be too big. I noticed the overhead bins on the flight were pretty empty.


Qatar Airways Customer review :  14 April 2014 by C Allinson    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-PVG via Doha, and then PEK-LHR via Doha again. These flights were the cheapest on the market when I purchased them in January and, having had my first experience with Qatar last year I was delighted to book these flights for £450. 3 of the flights were on the B777, with the fourth being on the B787 Dreamliner. I had a window seat for all flights, but would not book another window seat on the Dreamliner - there is a metal box just where your leg closest to the window should be! I was lucky in that I was sitting next to a waif of a girl who only required about 1cm of leg space so I was able to stretch my legs into her space. Service was good, and food was adequate. I'm of the opinion that I get on an aeroplane to fly to a destination rather than for an extraordinary gastronomic experience, and these flights did little to change that opinion. Inflight entertainment offering was good, though my system did not work between London and Doha, and the person sitting next to me on a later flight also suffered the same problem. In both instances the stewardesses seemed disinterested.


Qatar Airways Customer review :  14 April 2014 by Natalia Radcliffe    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The outbound leg, from LHR T4 to Doha was on a very old plane (still had cigarette disposal units). My partners' TV screen did not work. Although my screen did work the control panel was permanently embedded in the arm rest - not only did this make it highly awkward to use, but the buttons were not programmed to correlate to the places displayed on screen. On the return leg from Doha to LHR, the plane was just as bad - plus, there were no bags containing earplugs and eye masks left for passengers! The PA system was not working well and kept deafening the passengers with feedback. To top this off, there were only 2 loos available for what must have been around 200 economy passengers. I would never choose to fly Qatar again.


Qatar Airways Customer review :  9 April 2014 by J Howsam    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Economy - LHR to Melbourne. Boeing 777-200/300. Flying through middle east is slightly shorter than the traditional stop in Singapore or another Asian city, and Qatar is about as good as economy class gets. The food was excellent and the drinks and snacks service, which came several times on the longer Doha-Melb leg the noticeable difference with other full service airlines. That and they still give you the little toothbrush and socks. That longer leg to Melbourne is also overnight in both directions which is handy for sleeping and staying on your body clock. Oryx entertainment system also excellent although the TV shows lacked variety. For my regular trips home to Aus I'm now to looking to Qatar first.


Qatar Airways Customer review :  8 April 2014 by Peter Lewis    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR-SIN via Doha. Flown many times on Qatar, always in J class. B777 is superb, but older Airbus A330/340 product not as good but believe they are having interior upgrade to newer B787 style - we flew our first B787 on the initial LHR-DOH leg and it was fantastic. Could not pick a single fault and as a plane geek it truly is an amazing aircraft, made the B777 feel almost outdated which is crazy as they are still fantastic aircraft and so spacious. Both were less than a month old! Qatar lounge in LHR is a real treat-up there with the BA Concorde Room in my opinion - worth getting there early just to enjoy the food, wine and ambience. Looking forward to the new Doha airport as current transit can be a bit of a bore, but would still chose to fly Qatar above any other airline despite the connection. Great fares, and now Oneworld membership make it a no brainer for me and my family.


Qatar Airways Customer review :  7 April 2014 by W Skyler    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew with my family from Washington Dulles to Perth Australia. The aircraft was clean, comfortable seats. When we got to Doha it was a 7 hour layover in a crowded airport and we were delayed by an hour because one passenger didn't show up, however staff on the flight to Perth were helpful, good food once again and good service and legroom on the plane. Will definitely use it again.


Qatar Airways Customer review :  4 April 2014 by Hill Roger    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Perth to London via Doha. Perth to Doha, Boeing 777 had reasonable legroom. Service adequate, meal selection poor. Doha - London, Boeing 787, restricted legroom with impediment under seat in front. Again, meals not great but good service. Both legs on time. Had to change flight 10 days before departing Perth at great cost.


Qatar Airways Customer review :  3 April 2014 by A Kessler    (Malaysia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Geneva-Doha, Doha KL on 29th/30th Jan 2014. Embarkation at Geneva was smooth and efficient. The flight attendants were most attentive and the food excellent. Arriving at Doha and going to the Premium Transfer complex is a breeze. Food, seating capacity, showers, it is all there and certainly a notch over most other airlines' premium facilities, I would say. Had a few hours to spend in the Premium facility and time passed quickly. The flight from Doha to KL was excellent also: flight attendants present and anticipating your needs. The food very good indeed. My only problem with the Airbus 330-300 is the angled seats when trying to sleep. I thoroughly dislike them, as there is not much space to put things away, and one is not lying flat (I need a flat surface for medical reasons). I don't understand why the seats are angled in the Airbus, but not on the 777? I hope to fly again with Qatar, but on their Boeing 777, rather than on their Airbuses.


Qatar Airways Customer review :  3 April 2014 by Henning Hansen    (Denmark)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CRK-DOH-CPH on March 22-23. A330 and B787. Clean Planes and fine service onboard especially from Clark. And plenty off room at B787 from Doha to CPH, even in the middle row. The Airport In Doha is not the best, all the bus driving to and from the planes is annoying.


Qatar Airways Customer review :  2 April 2014 by B Morris    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DOH-COK. While the outbound flights were comfortable, with clean planes and reasonable service, our return flights were terrible. It all seems to depend on how busy business class. From the start, checking in at Cochi airport took such a long time, since the person at the desk seemed to have a difficult time checking in our bags through the London. As always, the business lounge in Doha was packed. The main problem was on our morning flight from Doha to London. When breakfast service finally started, we were informed that only 2 of the 5 mains that were listed on the menu were available. They were a choose of pancakes or waffles. Basically not much of a choice. When I asked if I could get more fruit or muesli, I was told 'No'. The snack that was offered just before landing was also very limited and nothing of interest. Overall, the in-flight service was terrible. Their response to my comments about the lack of choice for breakfast, was that if I wanted a special meal, I should have requested one. I would not recommend flying them in any class, given their poor in-flight and customer service.


Qatar Airways Customer review :  1 April 2014 by A Aweidah    (Palestinian Territory)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMM-DOH-AMM in economy both ways on 777 ER 300. Plane in excellent condition, very clean and seats extremely comfortable with plenty of leg room for a big guy like me (I am 6 ft 2). Inflight entertainment excellent with plenty of choice. The only real let down is the food which was terrible both ways and overwhelmed staff who did the bare minimum. The buses to the plane in Doha are a nightmare and it took over an hour to board the full 777 which resulted in a minor delay. The new Hamad airport should solve this pretty soon. The price was cheap, I would definitely use them again in economy especially in long haul since the comfort they offer beats out Emirates or Etihad any day. European carriers business class is worse than QR economy.


Qatar Airways Customer review :  31 March 2014 by D Lee    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to London (via Doha) Economy on 21-22 March 2013. QR 939 (77W) and QR 009 (A346). Boarding was a bit slow at Singapore Changi Airport but once on board seats were wider than most airlines and plenty of legroom! Staff were extremely professional, towels and sweets handed out before take off, meals promptly served upon departure, cabin crew brought drinks regularly to customers etc. Touch screen IFE on the 77W was excellent though not as many choices as their Mid-East competitor Emirates. Smooth landing in Doha before midnight. Connected to QR 009 four hours later onto a A346 - service was once again excellent with regular drinks services and meals served promptly. The IFEs on the A346 were older but choices of movies the same as the 77W. Seats were once again comfortable but this time there was less legroom and seat width. Landed in London on time and bags on the belt within half an hour. Extremely pleased with the service and excellent value for money.


Qatar Airways Customer review :  31 March 2014 by D Lee    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris CDG to Singapore (via Doha) Economy on QR 38 (A346) and QR 938 (B77L). Boarding was fast at CDG and flight left on time. Service on this flight was excellent - crew brought drinks regularly, meals were served as soon as flight departed Paris and snack was give before landing at Doha, and always a smile on the faces of the crew as they went around the cabin. There was leg space and seat width on the A346 but luckily for me the flight was not full and I had a whole row to myself. IFEs were older but nevertheless selection of movies were good. Extremely smooth landing at Doha before scheduled arrival time, transfer to the terminal took about 10 minutes but once inside was able to connect to my next flight to Singapore with time to spare (I had a 1 hour 25 minute transit). QR 938 to Singapore on newer B77L, flight was even emptier than the last so another row to myself as well. Seats wider on this aircraft with lots of legroom. Service was excellent once again, towels and sweets passed around, drinks came regularly, breakfast served after takeoff and snack served before arrival in Singapore. Flight landed ahead of time. I would certainly recommend Qatar Airways and look forward to flying them again on my next trip - the airline is really going places especially with the new Hamad Airport set to open its doors within the next year or so.


Qatar Airways Customer review :  31 March 2014 by Anders Pedersen    (Denmark)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NBO-DOH-SGN on 29 March. Airbus 320 (3x3 seat configuration) and 330 (2x4x2 seat configuration), respectively. Aircraft's neat and in good condition. Flights on time. Announcements were good. Staff attending and try their best, though rarely suggest outside the box. Priority members highly respected, recognized, and acknowledged. FAs hardworking and attentive, call buttons answered quickly. IFE good but not of my priority. Night-flights after midnight serve no dinner in economy, very annoying for me. No beer options, only a trivial Heineken is offered. What a pity as the world have so much better options to offer. Doha airport still a nightmare packed and imprisoned in busses without information or reasoning. A 2-days delayed bag from my previous trip was not compensated.


Qatar Airways Customer review :  29 March 2014 by Chris Hall    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to London via Doha. Late leaving Melbourne by 2 hours, we missed the connection at Doha. Waiting at Doha airport gave me time to check the departure boards and every single plane was late departing. At times there were nine planes waiting to takeoff. We boarded our plane on time but then waited 70 minutes before it took off. It was a tired old A330, clean but hopeless AV system with controls fastened to the side of the seats which were difficult to operate. Immigration at LHR was prompt but we waited for more than an hour for our bags! Doha Airport just cannot handle the increased number of flights as Qatar Airways increases the number of flights. This can only get worse until they get a second runway.


Qatar Airways Customer review :  28 March 2014 by R Andrįs    (Hungary)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT-DOH-BUD, Tokyo to Doha was on a 772LR. The service was excellent, with choices ranging from Japanese dishes to westerner, quite nice selection of wines as well. Inflight entertainment was good with plenty of movies to chose from. Even though the seat wasn't a fully flat bed I had a good sleep and woke up rested before landing to Doha. The next leg to Budapest was on a 321, not bad but you can't compare it with the business class from the wide- bodied aircraft's. Overall I would recommend flying Qatar Airways, I had a good experience.


Qatar Airways Customer review :  28 March 2014 by R Wiegmann    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-DOH-DXB-DOH-FRA. First 2 and last leg on 788, DXB to DOH leg on A320. Overall good experience, 788 is a great plane, clean toilets, nice seats, good IFE. Excellent wine selection which you often only find in First Class of other carriers. Food was poor, no taste and little selection. That was better when I last took them. Staff were great on all flights and hopefully the transfer in DOH will one day be without busses. However: Staff in Frankfurt on check in as well as in DXB (both contracted) were unfriendly, not interested in helping and the look and feel of the check in area was in both cases shabby.


Qatar Airways Customer review :  27 March 2014 by T McLaughlin    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from Manchester to Melbourne in December. First time travelling with Qatar Airways, was not disappointed. Our seats were very comfortable and the service was first class. Looking forward to our next trip with Qatar.


Qatar Airways Customer review :  26 March 2014 by Kim Ly Khim    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Montreal, Canada to Phnom Penh, Cambodia. The service was more than I expected, helpful crew. I had time to visit Doha at night during my transit. From Doha to Phnom Penh, the flight was also agreeable but I was disappointed that no message was made for boarding. One hour before departure, I started seeing people getting in line to embark. I waited until the last moment and mentioned to the Qatar staff that I didn't hear any announcement for boarding, was that common practice? The staff member replied that they usually made an official announcement but this time they had not Besides that, I really enjoyed flying Qatar Airways.


Qatar Airways Customer review :  24 March 2014 by R Young    (France)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from CDG via DOH to JNB and couldn't have been happier! Food and service excellent. Very clean toilets. We didn't use the inflight entertainment and therefore can't comment. Bus ride from plane to terminal seemed to take forever. Premium Terminal hopelessly overcrowded when we got there without a single table for 2 in sight. Fortunately we didn't have a long transfer time on our way back to CDG and could almost board immediately. We will definitely continue to take Qatar Airways for all of our long distance flights, even if it means changing planes in Doha instead of going direct. Not only is Business Class so much more affordable than other European airlines, but it is simply so much better as well! Keep up the great service!


Qatar Airways Customer review :  21 March 2014 by J Marriott    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

07/03/14, Manchester-Doha, QR024. 08/03/14, Doha-Singapore, QR944. 15/03/14, Singapore-Doha, QR945, Doha- Manchester, QR023. Agree with review left by S Lloyd. Doha transit not good. Bus to terminal - poor facilities in airport (went to Oryx lounge in the hope of a shower but advised 1.5 hr wait for towels). In-flight entertainment poor. Food awful. Been going to S'pore for many years, I have used other airlines/routes which have given a better service.


Qatar Airways Customer review :  13 March 2014 by S Lloyd    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QR24 and QR940, 18/19 Feb 2014 and return QR939 and QR21 on 1/2 March 2014. Recently flew Manchester-Doha- Singapore and was dissatisfied with the whole service. Flights outward and return were delayed. In Doha we were left in a holding area with approximately 100 other passengers with no ventilation, air con or access to water in high temperatures with seats for only a dozen people whilst was waited for the nonsense of being bussed to our next flight. This happened on both the outward and return flights. Onboard, staff were unfriendly and everything seemed too much trouble. Food was mediocre at best and repetitive. The entertainment system is outdated. I cannot recommend.


Qatar Airways Customer review :  11 March 2014 by Pierre-Jean Trebuchet    (UAE)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-DOH-BCN, March 5th. Overall a not-too-bad flight experience but QR staff really showed disorganization and even lack of interest. DXB-DOH flight was a breeze. Transfer at Doha airport is obviously the same chaos, Silver Privilege Club Lounge is quite grotty. DOH-BCN: A332 equipment, totally disorganized cabin crew. Food was fair, just fair. IFE very poor and repetitive. Arrival on-time at BCN airport, baggage were delivered very quickly with PC priority respected. At least, a fair value for money.


Qatar Airways Customer review :  10 March 2014 by Chevtchouk Slava    (France)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew for the first time with Qatar (CDG-DOH-MLE), and to be honest - I'm slightly disappointed. May be also my expectations were too high. Meals and wine cart are really very good. But the service is very slow. It's a real problem on the evening flight from Paris - it took almost 2 hours to have a dinner, which is long, as result - not much time to sleep. Seats are quit comfortable on A340 but not exceptional, not comfortable at all on A321 (but it looks they will be replaced now). Transfer by buses in Doha is not an issue and Premium terminal is very big and provides a lot of place and different drinks and meals. What is strange: they don't serve champagne before take off in Paris but they do in Doha and in Male.




PAGE

1 2 3 4 5 6 7 8 9 10
Follow us on Facebook


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 




top

back to top



| Home | Airline Opinions | Legal Notice | Airline Ranking| Airport Ranking | Advertise| Surveys| Site Map | Contact Us| Links |

© 1999-2014  Copyright Skytrax