QATAR AIRWAYS   Passenger Reviews and Customer Trip Reports an official 5-Star Airline   Add your QATAR AIRWAYS customer review   Qatar Airways official 5-Star ranking   Airline Reviews : A-Z Index   2009 Quality Approval Status ? Qatar Airways Customer Reviews = 369

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QATAR AIRWAYS customer review : 4 November 2009 by M Liepmann   (Thailand)

BKK-LHR/LGW-BKK and BKK-CDG/LGW-BKK. I got to fly a variety of aircraft during these two trips (A330-200/A330-300/A340/B777). All flights in business. I agree with what many others have said before when commenting on the older business class seats that do not turn into a flat bed. They are comfortable to sit in, but not the best when you want to sleep. However, the business cabin in the new 777 is outstanding. Seats are very comfy to sit in as well as to sleep in. The cabin with only 6 abreast (2-2-2) feels extremely spacious. Food onboard was outstanding on each sector. Fresh berries to go along with your pancakes for breakfast went down a treat. Equally impressive were some of the dinners. Drinks flowing frequently and generous at all times. I enjoyed breaking my journeys in Doha. I had one connection of more than 4 hours which was a bit too long for my taste. All the others were within 60-90 minutes. No queues whatsoever at the premium terminal for security check or boarding. The business lounge is amazing. All crew members I encountered were friendly, helpful and genuinely seemed to care about their passengers. Check-in in BKK slow and not friendly. Lounge in LGW pathetic (they use the Servisair lounge which is very old and in desperate need of a revamp. Staff almost hostile).

QATAR AIRWAYS customer review :  3 November 2009 by T Curtis   (UK)

LHR-DOH-BKK. Excellent flight and attentive cabin staff. LHR-DOH A330 Seats were not lie flat but at angled - only fault is the lounge at Heathrow, Qatar use Cathay Pacific lounge and it is very tired. Premium terminal at Doha is excellent. Doh-BKK 777 aircraft with proper lie flat seats, IFE excellent and staff vry attentive and very professional.

QATAR AIRWAYS customer review :  3 November 2009 by M Khan   (UK)

We went to Dubai with 2 kids and had a bad experience. Onward flight to Doha short staffed, meals served late and rubbish not picked up. No preference to families with children. Doha airport a mess. Had a connecting flight in an hour, transit queue was chaos. Return flight - bassinette promised but we were given centre seats. My wife spent the journey with a kid in her arms and me with the other one.

QATAR AIRWAYS customer review :  29 October 2009 by K Sumar   (Canada)

Heathrow to Dar-es-salaam return. We were very pleased with the service. Great staff, entertainment excellent, meals excellent, cabin space very good, clean aircraft and over all very courteous staff in the air and at Doha airport. We had an hour between planes and had to go thru security and a 5 hour layover on our flight back - considering number of passengers and planes arriving, the security process was fast. We found meals at DOH airport were very expensive - $26 us dollars for fish & chips meal, 3 dollars for bottled water and 8 dollars for 2 coffees was rather expensive. Duty free shopping was also good.

QATAR AIRWAYS customer review :  28 October 2009 by John Green   (UK)

MAN-DOH-SIN return. First time on Qatar Airways. Checked in online 24 hours before (could not check in DOH-SIN sector until 36 hours before departure from DOH) but at Manchester airport bag drop queue had 5 or 6, business has 1 so was directed to an empty econ desk where the check-in agent tore up our boarding passes and re-checked us in so had to produce original cc card and FF cards. He then forgot to put priority tags on one bag so it came out with rest of baggage at SIN. Took 15 minutes - what's the point of checking-in online? Onboard the cabin attendants on all sectors were friendly and very efficient. I would have liked to see a dinner on the MAN-DOH sector instead of an indulgence as the menu indicated. This was similar to a light lunch. What was not acceptable given the cost of business tickets is running out of one of the 3 choices. IFE screens were large but the choice of films listed not all available on the A330-300. For some reason the system was started about 15 minutes into the flight on all sectors. DOH-SIN was brilliant with flat beds and pj's provided meaning a good nights sleep before being awakened for breakfast.

QATAR AIRWAYS customer review :  28 October 2009 by Ryan Freeman   (South Africa)

Johannesburg to Athens via Doha and back. Qatar Airways is a very good airline. The food was generally very good - but sometimes lacked that something extra special. The inflight entertainment excellent. The legroom did seem to be better than most airlines. The cabin staff were good I would say - more so than other airlines I have flown. Something which was noticably lacking (apart from Doha to Johannesburg) was the pilots were not as interactive as South African Airways pilots, who tend to do that very well. On our flight out of Johannesburg to Doha the weather was bad and this really unsettled some passengers nearby to where we were sitting. I assume the pilots must have known about this and it would have been a good thing to reassure passengers. All aircraft we flew on were in good shape: A330-200, A321 and A330-300 (this one was particularly in good shape). Doha airport is not the greatest, but lots of seating and very clean. Watch out for the toilets though - can be in a real mess at times. Overall Qatar Airways are a great airline, and I would fly them again if the layover was shorter and once Doha has their new airport.

QATAR AIRWAYS customer review :  26 October 2009 by Ken Fong   (Malaysia)

ATH-DOH-KUL. ATH-DOH flight was uneventful and on time. Doha airport is still under renovation so a bit chaotic. I was pleasantly surprised to be upgraded to business on the DOH-KUL flight due to overbooked economy section. Service was good and seats very comfortable. Meal choice was a bit disappointing but they had fresh fruit and champagne. IFE was good. Would fly them again.

QATAR AIRWAYS customer review :  24 October 2009 by Michael Davies   (UK)

Manchester-Doha-Dubai. Checked in online 36 hours before and printed boarding passes. Fast bag drop did exactly what it said. Separate desk and no queue. A330-300, seating 2x4x2 and I was in seat 40C (aisle) towards the rear of the plane. Its true what other people say about the AVOD box, but I could see that it wasn't too bad, you could still stretch a leg under the seat in front. Please be aware that the same applies to aisle seats on the middle section of 4, ie. seats D and G. Seat pitch, width and comfort excellent for economy. Shortly after take off the drinks trolley came round. This was followed by lunch coupled with wine service. Choice of a curry, crab cakes or a vegetarian dish. Good quality for economy. Inflight entertainment excellent - such a huge choice. Cabin crew attentive and prompt to requests throughout the flight. I've never seen a crew work so hard. About 90 minutes before landing, more drinks and a hot sandwich. Landed ahead of schedule. Doha-Dubai on a 777-300ER. Seating 3x3x3, space similar to A330. Boarded 45 minutes before take off, which allowed an early push back. Short flight, in the air 35 minutes. Aircraft half empty. Crew came round with a sandwich and orange juice. Landed ahead of schedule. My best economy class experience.

QATAR AIRWAYS customer review :  24 October 2009 by Rob Canning   (UK)

LHR-DOH-BKK return in October. This airline deserves its 5 stars. I flew with my wife and we both could not fault the crew or staff on any of the sectors. The food is amazing in choice and presentation and way above any other airlines business or first class offering, that I have had. The level of service and attention to detail was outstanding. We always got greeted by name and a personal introduction from the crew member who would be looking after us. Nothing was too much trouble. The service was very relaxed but professional. The business lounge in DOH was fantastic. Again the service and attention to detail was the same as in the air. We had a delay coming home from BKK which meant a long stay over of 8 hours instead of 4 in DOH. Once again the staff kept us informed and did everything they could to make our delay as pleasant as possible. When we finally boarded the cabin director came round to everyone, shock our hands, addressed us by name and personally apologised for the delay. I never think you can give a 10/10 as you can always improve. However we both agreed that they really do deserve 10 as we could not fault them.

QATAR AIRWAYS customer review :  24 October 2009 by Hedley Smythe   (UK)

London Heathrow to Bangkok via Doha. Very good flights, there seemed to be more legroom in the A340 on LHR-DOH leg. The food was excellent except for the pathetic new cardboard-wrapped hot sandwiches which are served as a snack prior to arrival. The toilets could have been kept in a better condition, perhaps the crew neglected this duty on these flights. The lounge (Silver) in Doha is good for a snack and soft drinks. I will continue to use Qatar airways as I think that they are the best airline for economy at present.

QATAR AIRWAYS customer review :  18 October 2009 by David Merritt   (UK)

London to Seychelles and return via Doha - in economy but as I was cashing in FFP miles that was my choice. Flights on time and to a very high standard and seats OK, even when you are 6/5 tall as I am. Silver lounge at DOH very useful and friendly, and airport good quality and not overcrowded.