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Qatar Airways Passenger Reviews and Qatar Airways Customer Trip Reports


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Qatar Airways Customer review :  10 November 2013 by P Trebuchet    (UAE)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BCN-DOH-DXB. A good flight but nothing impressive. Jacquart Champagne and Janneau Cognac were served during the flight, cabin crew was very attentive. However, food options limited and quite low-quality. IFE poor this time, with a very small choice of new movies and music albums. Seats were quite comfortable. All-day snack is very repetitive for frequent flyer, always the same pizza and almond cake! Transfer at Doha was ok but I hate that old airport. It's a good new to know that they will shift soon to new terminal.


Qatar Airways Customer review :  4 November 2013 by Mohamud Farah Rage    (Denmark)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPH-DOH-NBO. NBO-DOH-CPH. Been doing this leg every summer since 2011, loved the trip. Chatted with the Cabin Crew. The service was excellent, hard working staff in DOH. Nairobi Staff were too serious, could smile a little more. Food was ok, but I would like some changes as the meals have been the same over the last 2 years. IFE was excellent but the seat space was a little too tight. Excited to Fly with QR again this December and can't wait to Experience the 787 from CPH!



Qatar Airways Customer review :  1 November 2013 by D Chatzi    (Greece)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ATH-DOH-DXB on 320 and 787 respectively. All flights on time with smooth transfers in DOH. That said, new airport must open ASAP as it will make the experience much more pleasant. Staff attentive and friendly but would have liked to see a few more smiles, especially during service time. Food and beverages good, well presented. Cabin atmosphere nice and relaxing, but the seat comfort on the dreamliner not so good. Pre-departure services efficient but I have seen better and far more impressive. IFE needs to be updated and offer more alternatives. Too much Bollywood and Arabic stuff, needs more options. DOH-DXB we were not offered headphones because 'it is a very short flight' as we were advised. Their 4-star competition does offer headsets on this route though. All in all a nice experience, would definitely recommend but a little overestimated airline.



Qatar Airways Customer review :  30 October 2013 by Thomas Johnston    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAN-DOH-BKK. Check in at Manchester was fine, due to my height 6ft’6, I'd asked for a note to be posted on the system asking for a seat with extra legroom. Priority boarding for Privilege Club members, took off a few minutes late, flight seemed to be full. The cabin crew soon were coming around with drinks and menus, entertainment system ready for use, I checked what was on offer and was watching my first choice movie when the meal was served. I had a chicken noodle dish which was one the best meals I'd had in economy class. I rarely sleep on a flight but I may have dozed off for a few minutes before watching a few more movies. Arrived at Doha earlier than expected, I had 1 hour 20 minutes transit so had booked the Al Maha Fast track service, a very efficient young lady met me at the plane and travelled with me on the transfer bus escorted me direct to the onward check-in for the next flight and straight passed the queue to the departure bus. Bangkok flight was on 777, a vast improvement on the airbus comfort wise similar to previous flight movie and a little doze, had a walk down to the galley for a drink and spent some time chatting to the cabin crew. A nice breakfast and arrived in Bangkok on time. Luggage already on the conveyor by the time I'd cleared customs. When I checked in for return flight I used my Qmiles to upgrade to business class from Doha - Manchester so checked in at the business counter and discovered I'd been upgraded to Silver level so I was given access to the priority customers clearance and a pass to the business lounge a nice surprise. Just after boarding the senior cabin attendant came to see me and explained she was aware that my next flight was in business and that prior to landing in Doha she would move me to a seat closer to the business cabin so I could go on the business class but direct to the premium terminal. I spent 8 hours in Doha that the reason for the upgrade to business had a nice dinner followed by breakfast before boarding the flight. Business cabin had only 10 passengers so we were all spoilt by the best cabin crew I've experienced, members of the crew introduced themselves and chatted to passengers.



Qatar Airways Customer review :  29 October 2013 by S Kamila    (Belgium)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-DOH-CCU and back. Flights, food and service were more or less ok, they took us to the destination with a minor delay. What bothered us was: Half of the plane was very hot and the other half was freezing (same thing happened last year). That each of us, including a 2-year old baby, were assigned seats in an entirely different location. The entertainment systems often had some minor faults (kept fast forwarding movies if one put their arm on the armrest, some buttons did not work at all). Will try a different route next time if possible.



Qatar Airways Customer review :  29 October 2013 by H Yu    (Japan)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JNB-DOH-ALG, Sept. This is my second time with Qatar. The hand-lotion had disappeared 30 minutes after departure, and was not been replaced. The airport is so crowed (might not be the fault of the airline), maybe not for business flyers (hopefully, it can join One-World quicker, so that when I use the airport next time, I can use their lounge). The super cheap ticket is good that it is accessible for many people but the coin definitely has another side!



Qatar Airways Customer review :  29 October 2013 by S Sutton    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew recently from London to Kuala Lumpur Malaysia via Doha. The entire trip (to and from) consisted of four 7-hour flights with approximately 2-4 hours stopover at Doha Airport. While we do not have any major complaints, Qatar Airways, in our opinion, do not deserve a 5* airline rating for economy class. The cleanliness of the plane left a lot to be desired. On all four legs of the journey, scraps of litter could be seen near the window seats. Food remnants were found on the fold-down table and on the cushion supplied. We were generally satisfied in terms of the level of service, food, entertainment and the comfort of seat. The touch screen can be a bit hit-and-miss and on one of our flights, my partner's TV screen was faulty. Staff were all very polite although it would be interesting to see how they cope if the plane was busier. Previous experience with Emirates were far more satisfactory.



Qatar Airways Customer review :  29 October 2013 by Muhammed Siddiqui    (UAE)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled during eid holidays from AUH-DOH-KHI and vice versa. The service was good. However, the seats were not that comfortable. Apart from this issue everything was good. Would definitely travel again.



Qatar Airways Customer review :  24 October 2013 by Atul Pande    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Round-trip JFK-DOH-AMD. Overall, excellent experience on all counts. Friendly and courteous staff. Purser came around to make personal introduction and to explain flight amenities. Food was outstanding and the wine choices were top notch (including a 2003 Brunello di Montalcino). All flights were on time or early. The only strange part of the whole experience is the long bus ride from the plane to the terminals - I did it twice as I was transiting through DOH. The Business Class Lounge is probably one of the most grand and well-served that I have experienced. There are multiple stations for tea/coffee, snacks, full meals, and a fully stocked bar. They also provide table service. Flight departures are announced discreetly but effectively.



Qatar Airways Customer review :  16 October 2013 by Richard Batah    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YUL-DOH-DAC. Sep 27 2013. Our flights were on time. We were very well received on board. The service was great. The flight attendants were pleasant and efficient. The Premium Lounge in Doha is very comfortable, meeting all our needs and transit time was short. We've been flying this route for 3 years now and have not had any delays. We flew a B777-200 to Doha and A330-200 to Dhaka. Just love the young fleet. The only negative is that the lie flat beds on theA330 which do not completely lie flat, are not as comfortable as on the B777. Can't wait to fly Qatar again.



Qatar Airways Customer review :  16 October 2013 by C Johnson    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QR 31, 21/9, QR 19, 22/9, QR 20, 11/10 and QR 30, 12/10. Have just returned to Melbourne from Paris having done the same sectors last year. Another faultless (as far as they can be) flying experience. Good food, wine and service. Although a nice terminal at Doha the transfer is a bit lengthy. Wouldn't hesitate to fly with Qatar again. Entertainment selection not huge but OK.





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