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Qatar Airways Passenger Reviews and Qatar Airways Customer Trip Reports


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Qatar Airways Customer review :  11 September 2014 by J Geno    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew IAD-DOH-SHJ (Sharjah, outside Dubai) during a promo sale in mid-May. Food quality and entertainment options were phenomenal. Movies were up to date, and seat width and legroom was decent. Comfortable cabin atmosphere on the long-haul legs, and good cabin service. My requests for snacks and ice cream were honored, and added satisfaction to the flight. The repeated on-screen play of the menu was disruptive to IFE, though. Appreciated the youth and gentleness of in-flight staff especially on the short-haul flights. Even the short-haul flights had delectable snacks. The only trouble was the since-decommissioned Doha International Airport was not sufficient to handle QR's busy network and operations. Had we not seen monitors in other parts of the airport, we would have definitely missed our flights. QR's flights to/from the States tend to be pretty packed because of service to/from South Asia.


Qatar Airways Customer review :  7 September 2014 by Henden Ronald    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Up coming trip. LHR-DPS, Booked First 380, Biz 787. Late delivery 380 so changed to 777 no issue but downgraded to Biz. with no communication from Qatar of downgrade. Only found out when I checked reservation online. Speedy refund after contacting reservations. 787 also changed to 330 with the dreaded angled seat. LHR-DOH leg now changed again this time 340 angled seat. Resigned to the fact won't be getting much sleep. Never had problems with Qatar in the past. If I had known 340/330 combo with no flat bed would have booked SQ. My scoring is based on past experiences on 777 only not the older 340, 330.


Qatar Airways Customer review :  7 September 2014 by Williams Leonie    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

27th July, Melbourne - Doha, QR905, Boeing 777-200LR. 28th July, Doha - Paris (CDG), QR39, Airbus A346. 18th August, Venice, QR130 to Doha Airbus, A320v. 19th August, QR904, Doha to Melbourne, Boeing 777-200LR. Recently travelled 4 business flights. The catering was very ordinary. The champagne and beer were both warm the food was not eatable. I ordered a fillet and received a fruit platter. When fillet finally arrived it was tough and chewy and I couldnt eat. I couldnt even cut through. My Inflight Entertainment on one leg was not working. The movies are very old and very few new shows. The staff although very pleasant do not seem to be that helpful. The seats were very comfortable. I had to ask for pyjamas and no-one offered to put my fitted cover over seat. Good quality champagne what a waste. Overall very disappointing.


Qatar Airways Customer review :  2 September 2014 by Ng Sze Hang    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-DOH and DOH-LHR on 12/8/2014, MAD-DOH on 27/8/2014. HKG-DOH: Flew on a 11 year old A330-200. Although the plane was 11 years old, it was new and clean inside. New touchscreen entertainment system, many new films and a wide choices of films. Food was excellent, however the cabin crew should smile more. DOH-LHR: A 7year old B777-300ER. Flight was delayed by about 30 minutes. Entertainment system was almost the same but it wasn't sensitive. Meal was not bad but the first sector was better. Excellent service, the cabin crew smiled a lot. MAD-DOH: A 4 year old B777-300ER. Entertainment system was more sensitive. Excellent service and meal. Seat was comfortable and the legroom is good. Qatar Airways is my first choice when I go to Europe next time because of its 5 star service!


Qatar Airways Customer review :  2 September 2014 by Derek Salter    (South Africa)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Economy, Paris to Doha and then Business from Doha to CPT. Flight from Paris left late so I missed my connection in Doha. Ground staff waiting on my arrival to take me to transfer desk to make alternative arrangements. All done very professionally. Put on the following day's flight and overnight in a hotel in Doha at no additional cost. Doha's new airport is stunning. I used the business lounge on the morning of my revised flight and it was spacious, modern with great food. The flight in business to CPT was superb. Very comfortable seat in the new Dreamliner with excellent entertainment, attentive staff and good food options. Highly recommended.


Qatar Airways Customer review :  2 September 2014 by S McLay    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Edinburgh to Singapore, via Doha. Seemed like an amazing price for business class both ways and on a 5 star airline. Flights out were on new planes and very comfortable however cabin crew were tiring, always fussing; maybe that's 5 star treatment but I don't like it. Flight back was on a not so new plane from Doha to London and not very comfortable I'll stick with BA premium economy out and business back in the future as its cheaper and all in a better experience. My colleague went Emirates business for around the same price as Qatar Airways and reported a very good experience.


Qatar Airways Customer review :  2 September 2014 by Senanayaka Saman    (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Edinburgh to Doha on flight QR0028, Doha to Colombo QR0660, again Colombo to Doha QR 0663 and Doha to Munich QR0057. For most of the sectors Boeing 787-8 Jet and Boeing 777-300ER Jet were used. Those were superb flights with amazing facilities except QR 0660. Crew and flight attendants also were fairly good. Flight QR0660. It was like an old bus, there was no AC when we were on board. One hour was taken to fix the AC. This flight must not be used for international service, it should be used for domestic service. I started from North America via Europe, Middle East to South Asia. We expect comfortable service throughout all sectors.


Qatar Airways Customer review :  29 August 2014 by R Scholten    (Netherlands)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First leg, QR1366, JNB-DOH on new Boeing 787-800. Efficient online check-in and friendly staff at baggage drop off. IFE system worked properly and crew was welcoming but not very friendly, just did their job. Special ordered meals were served, but drinks were only served twice! Flight was on time. Second leg, QR67, DOH-FRA on Airbus A330-300. Staff was welcoming and helpful. IFE did not work properly (crashed several times). Ordered meals were served, but tasted horrible. Moreover the amount was much to less. Again drinks were only served twice (during breakfast and lunch). I felt a bit ignored by the crew when I wanted a third drink, which in my opinion should be served on a flight of seven hours. Flight arrived on time in Frankfurt.


Qatar Airways Customer review :  29 August 2014 by Willy Fischer    (France)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris to Doha, Business Class, 15 August 2014. As always with Qatar Airways, the crew and flight attendants were excellent. The service, as everything else about the flight, is on a good or excellent level. Difficult to find better ratio quality/price, at least on this route Europe to Asia/Pacific.


Qatar Airways Customer review :  27 August 2014 by Derek Salter    (South Africa)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Economy from Cape Town to London via Doha. Extremely pleased. New 787 to Doha and found it very comfortable, good leg room, quiet and spacious overall. Older 340 to London but again comfortable and spacious. Easy transfer at Doha in the new airport. Staff on board very helpful and attentive. Food ok - but the hot snacks rather unpalatable. Recommended for the price and comfort. Both flights completely full.


Qatar Airways Customer review :  27 August 2014 by R Clark    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Perth to Doha to Manchester return which I do a few times a year. The planes where all very clean we flew an A330 and B777. The seat quality was one of the best I have had. The biggest let down for me and why I will not be using Qatar again was because I am an emerald one world flyer, I was greeted by a member of the cabin crew who took my meal order only to find when the meals were served I was asked again as my preference was no longer available. I explained I had made a previous order being an emerald member. This was also the case for the fast track lanes at passport control, no fast track passes handed out which it states in the one world privileges. Doha airport is so much improved easy connections and very clean and professional.


Qatar Airways Customer review :  12 August 2014 by T Berri    (Italy)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MXP-DOH (A320, business): Flew the refurbished A320 with the new flat-seat beds. Very comfortable to sleep on, but the overall lack of space (as this is a narrow-bodied plane) makes you feel very close to your neighbours on either side. Service was rather disorganised, with crew going back and forth constantly. Flight attendants were not rude, but tended to be mechanical - this was a general impression I had on my other flights with Qatar. DOH- SIN-DOH (787, business): Amazing plane. Occupancy was low for this sector, making an already spacious cabin seem more spacious, with the seats very private. Lots of space for storage and seat was great for sleeping. Crew this time was better, professional but not friendly, apart from the cabin director who seemed genuine in welcoming people aboard. This is probably my favourite plane so far (better than the A380). DOH-MXP (A330): old plane with average seats (inclined flat seats, not very comfortable for sleeping), washrooms were not very clean - the worst leg of the entire journey. The 'highlight' of this flight was excellent service from one Thai flight attendant: helpful and friendly. Overall: I found Qatar to be a well-priced airline, offering good, competent service. Food was above average (better than BA, worse than SQ/Emirates) but portions were small (and I'm not a big eater). In- flight entertainment was a bit limited, and the touch-screen controls were not the most intuitive and responsive. Plus, with Qatar part of the Oneworld alliance - there are more opportunities to accrue points. Downsides: the shared Sala Montale lounge at Malpensa is depressing. Furnished well but lacking in refreshment offerings; delays for transfers at DOH. Still, will probably fly Qatar again if the opportunity arises.


Qatar Airways Customer review :  9 August 2014 by Khan Munawar    (Pakistan)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew 2 sectors: Islamabad - Doha QR615, Doha - Manchester QR23. 1st sector on 773 - very clean and well maintained cabin, excellent IFE and very welcoming and attentive cabin staff, flight very smooth and superb landing at Doha. 2nd sector operated by A333, aircraft cabin clean and well maintained - comfort levels very good for a ~9 year old aircraft A7-EAH, IFE acceptable needs upgrading. flight was smooth from take off on schedule to a normal landing before time. Arrival at gate was delayed by ~ 30 min for no fault of the airline rather due to a 'hoax' which was dealt with in an excellent manner by the authorities and exceptional professionalism demonstrated by the flight crew as well as the cabin crew. Only drawback was that the breakfast served on both sectors, though well prepared, was exactly the same.


Qatar Airways Customer review :  7 August 2014 by Alex Griggs    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR-DOH-RGN, HND-DOH-LHR. The LHR-DOH was on a refurbished A330 so the flight was pleasant with a good sized IFE screen and a sufficient selection of films. However the letdown on this flight was the catering which was a running theme throughout all of the flights as well as the attitude of the cabin crew who looked as if they did not want to work. The DOH-RGN flight was good on the small A319 which only had 60 Passengers on board, this helped as it meant the crew were more attentive. For the return we tried to upgrade at the Tokyo office, offering to pay however we were told that because the DOH-LHR leg was full we could not even pay for the HND-DOH leg meaning the flight would have empty business class seats. The flight however from HND-DOH was very nice as the Tokyo office sent a message to check in stating that we would like extra legroom seats which was a nice touch. The DOH-LHR flight on the other hand was terrible, a downgrade from the A380 to the A340 meant that the flight was totally full and the plane was showing its age with broken seats and dirty toilets. The crew also didn't help the flight by not smiling and ignoring the call button for passengers. All in all I was dissatisfied with Qatar Airways.


Qatar Airways Customer review :  7 August 2014 by T Olliver    (Qatar)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QR674, 28th July 2014, QR675, 2nd August 2014. Good quality airline in business and first class. Service not up to top tier carriers for economy service. Online booking/check-in service prone to failure.


Qatar Airways Customer review :  7 August 2014 by David Ronca    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Have flown Qatar Once round trip from Dubai to Bangkok, would want to fly with them on trips to the U.S. but they have no stopovers in Europe to break-up the flight. Could not sit on plane for 15hrs. Service was great, food was good, overall equal if not better then Emirates, at a cheaper price. Would fly again if flight no more than 7-8hrs.


Qatar Airways Customer review :  7 August 2014 by Al Melfi    (Qatar)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DOH-IST, Airbus 330. Food and beverages very good, staff attentive. The movie choices were disappointing - being very old for the current months entertainment suite.


Qatar Airways Customer review :  4 August 2014 by A Althani    (Qatar)

Rating : 8/10

Score 8 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DOH-JED-DOH. Qatar Airways offers a Business Class layout as First Class on this route, we flew out on a 777 and returned on their new 787-8, a first time for me on the Dreamliner, personally I would call my review a mixed review. No one can fault Qatar Airways class of service, they are top notch from the moment you enter into the airport to the moment you pick up your luggage and head home, my only draw back is surprise surprise the Dreamliner. The way the layout is you always get distracted by the TV screens of other passengers, you cannot concentrate on your reading, nor can you watch something peacefully. There is plenty of storage room on the seat, but the operating system of the entertainment is a little complicated. I hope that Qatar Airways review the layout of their new A350.


Qatar Airways Customer review :  4 August 2014 by Y Areemitr    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DOH-BKK and back. All sectors operated by B777-300ER except DOH-LHR which was an A340 (old plane and really showed its age). QR have serious communication issues when it comes to being delayed and all flights (except the one leaving BKK) were delayed by at least 40 minutes, if not more. Hamad international airport was nice and new but unfortunately very chaotic if you have a tight connection. Food was probably the best thing on QR - quite tasty for airline food! FA's really varied on each leg - some were just sitting/standing around chatting amongst themselves and were clearly not interested in customer service whereas others tried their best to deliver. Inflight entertainment was pretty good on 777s. Plenty to choose from but pretty much the same film/TV choices a month later and remote control on A340 stiff and unresponsive. Seats were a little on the uncomfortable side though lots of legroom compared to other carriers. The 2-4-2 config on the A340 definitely suited my companion and I more than the 777's 3-3-3 layout. Overall pretty average.


Qatar Airways Customer review :  4 August 2014 by Hirel Gala    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

One way from BOM-DOH-DFW in economy. The seats are good, but food and drink offerings were meagre. I was actually hungry in the later half of the flight. Staff seemed disinterested. I was expecting. Not sure if this is a one- case scenario but was expecting a bit more from a 5-Star rated airline.


Qatar Airways Customer review :  4 August 2014 by Jenni Goodman    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On 24/7/2014 I travelled Business Class from Melbourne to London Heathrow via Doha. The first leg of the journey on QR905 was relatively OK but, on arriving at Doha with a 2 hour wait for my next flight, I went to the business class lounge where I was abruptly turned away as, apparently, there was no room left. I was left unable to shower or purchase any refreshment and had no option but to wait at the gate for my flight. The flight was delayed due to waiting for other passengers which resulted in a very unpleasant time sat on the aircraft. The service on board was OK but the toilets were not cleaned. My monitor kept sticking and despite being reset would not function properly. I feel very aggrieved that I paid for a business class flight and received economy treatment - I have yet to receive a response to my email from Qatar Airways.


Qatar Airways Customer review :  1 August 2014 by K Chhan    (Cambodia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My family and I flew PNH-Manchester then CDG-PNH, both with technical stops in HCM and transit in DOH. Generally speaking, the inflight service was good but the food on all 4 sectors was bad. Passengers on all 4 flights were mostly Westerners and Westernised Asians, like my family and yet the food was quite Indian, Middle-eastern - oriented, relatively spicy. I know that one should not expect too much from airline food but, having flown on many airlines around the world, I expected more from an airline that positions itself as "the 5-star airline". Likewise, it's a shame that Qatar has just inaugurated a state-of-the art airport in DOH but Qatar Airways ground staff in DOH failed to implement universal policies that are clearly advertised in their Website, e.g. to give priority boarding to passengers accompanied by young children.


Qatar Airways Customer review :  30 July 2014 by Louise De Villiers    (South Africa)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Three of us flew between Cape Town and Casablanca via Doha in July 2014. The ticket price was very good. The leg from Cape Town and Doha on a new Boeing Dreamliner was excellent. The airport in Doha is brand new and there are excellent facilities for transit passengers. The flight from Doha to Casablanca was problematic. There was a 3.5 hour delay due to a faulty AV system on a rather old Airbus aircraft and the passengers had to endure a fair amount of discomfort as a result of this. The return flight from Doha to Cape Town on the Dreamliner was also delayed due to late arrival of the incoming aircraft and an electrical problem on the aircraft. The latter surfaced when the aircraft dropped passengers off in Johannesburg and had to depart to Cape Town. The food was average. Especially the light snacks were unsatisfactory. The crew members were very helpful and professional.


Qatar Airways Customer review :  30 July 2014 by Apezteguia Fernando    (Spain)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am a "very frequent" flyer, traveling every other week on long haul flights. Last week I took Qatar Airways for the first time, Madrid to Bangkok via Doha. The experience was the best business class experience I have had. The seats are very comfortable and the space between seats the largest I have seen in a business class cabin. It is true that the layout does not give you much privacy if you are traveling alone. The service and the food were excellent, especially on the Doha to Bangkok flight. The only downturn was the Doha airport lounges were not available. We were given 300 Qr vouchers for food and shopping, which was quite nice. Overall, excellent experience.


Qatar Airways Customer review :  30 July 2014 by Philip Curtis    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NBO-DOH-JFK. Fabulous experience, in our view better than BA First Class. Food was excellent, wines were superb and service on both legs was outstanding. IFE worked perfectly and had plenty of variety. Both flights on time. Our connection in DOH was too short to visit the lounge.


Qatar Airways Customer review :  28 July 2014 by Coleman Marc    (Egypt)

Rating : 4/10

Score 4 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HBE-DOH in First, DOH-BKK in Business. Firstly the positives, both flights were fine although at Doha on the BKK sector flight we waited on the aircraft for more than an hour, without the APU running so very hot. HBE to DOHA half empty, DOHA to BKK very full. There were lots of free upgrades in Business, can tell by the yellow luggage tag. Qatar should vet upgrades carefully, as these people walked around without shoes and were generally noisy. Doha Lounges are a total mess, that is an understatement. No room, poor food, service very poor. No pre boarding for Business class, just get with the rest attitude. I would not use Qatar again until they sort out the new airport.


Qatar Airways Customer review :  28 July 2014 by McCoy Paul    (Ireland)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

No communication around plane type changes ie A380 due online at time of booking, 340-600 actual aircraft flown with no pre warning. Munich-Doha on 787 was excellent with great seating and service, limited meal choice. Doha- Kochi upgraded to first as economy over sold and all bumped up one grade. Poor service and check in facilities in Kochi on return. Business seat very uncomfortable, similar to Aer lingus who are currently changing. Doha-LHR business on 340-600 instead of original listed 380. No lounge available in Doha, tried to pay for upgrade due to poor seating in business, no paid upgrade available. When on plane no first class service available on Main route. Limited meal available, again difficulty sleeping because uncomfortable seat.




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