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Qatar Airways Passenger Reviews and Qatar Airways Customer Trip Reports


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Qatar Airways Customer review :  16 October 2013 by D Shah    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DOH-NBO. Flew the Dreamliner 787 from LHR-DOH, fantastic aircraft, great in-flight entertainment, the steward(ess's) were all friendly and smiling, food was really tasty, seats were comfortable too. Transfer from aircraft to terminal in Doha was quite lengthy but guess that will improve once they have the new terminal. From DOH-NBO it was an A320, small aircraft but comfortable and again good food and service throughout. The only complaint I have about the flight was that my flight was from 16.00 GMT+1 arriving in NBO 05.35 (GMT+1) and on the LHR-DOH leg they said they don't provide amenity kits because its a day flight (I only wanted the sleeping shades) and then when I got onto the DOH-NBO flight again they don't provide the amenity kits (the flight was from 02.20 - 07.35, GMT+3). Then they serve Dinner on this 2am flight, without a doubt the foods great but its 2am and I wanted to sleep. So if your flying on some overnight flight then take your own in economy!



Qatar Airways Customer review :  14 October 2013 by Tim Crowley    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DOH and DOH-SIN economy. Great flight in economy from LHR-DOH. Seats comfortable, service excellent and inflight entertainment good. Overnight flight and managed to get sleep. Only criticism is they turned lights on a bit early before landing in DOH. Had a quick transfer in DOH for flight to SIN but waited on ground for other connections so flight departed 80 mins late. Plane from DOH to SIN a 777 which was bigger than 330. Again seats good but service very poor with 2 cabin attendants who must have come from BA they were so surly. Inflight entertainment system slower than the flight from LHR. On plus side the 2 flights were the smoothest and quietest I have ever had from UK to SIN. Airline a good 4 star but not 5.



Qatar Airways Customer review :  14 October 2013 by Michael Schrier    (Philippines)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I travelled from Manila-Doha-Oslo (Business Class) on 24th/25th Sep 2013. I have nothing but praise for the attendants and aircraft on the outbound journey. First leg was a 777ER this is still a great plane. Second leg was on a 787 Dreamliner, this plane makes even the 777 seem obsolete. Inbound journey from Oslo to Doha was again a Dreamliner and was as close to perfect as you could ask for. When we boarded the flight from Doha to Manila on 10th Sep 2013 it was not good from the start. We have flown many times on Qatar Business Class and this was the first time the attendant just pointed up the aisle and said the 2 seats up front on the right. When it came to food, I chose the seafood entree and the lobster part was still half frozen, there was no tablecloth or serviettes. At least for the main course we were then given tablecloth and serviettes. However we both chose the tenderloin beef, this turned out to be dry and overcooked. I was asked which wine would I like, I chose a Chardonnay which was excellent but when I asked for another I was given about a tablespoon full and was told they had run out. This flight is always overbooked so it makes sense for the airline to fill the seats. In doing this though, the moment these people see free unlimited food and drink they consume it like there is no tomorrow. The plane was an Airbus which is not of the quality of their Boeings due to its age and the seat leg lift did not raise so I ended up with swollen feet as I do in economy. Luckily we spent all our Qmiles on duty free in Doha so now I will try another airline next time. It is a shame as we have never had anything but praise for Qatar.



Qatar Airways Customer review :  11 October 2013 by M Kent    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Aspires to be a 'five' star airline. We flew UK to Malaysia via Doha, two 7hr legs with a 3hr stop over in Doha. Planes were pretty clean, seats fairly comfortable but we had a much newer plane on the 2nd outbound leg and this was the best leg of our return trips. Staff were very nice, drinks plentiful and varied, food pretty good too. Entertainment system worked fine, good selection of films/TV to keep you busy. MAS we have flown before are a 5* airline, the planes and service just that bit better though you do pay more. Baggage allowance was increased just before we flew to 30kg. They are also fairly relaxed on hand luggage, which does mean the overhead storage fills up! The transfer in Doha involved a lengthy bus shuttle to/from the terminal building, but perhaps we were unlucky where our planes were parked. I'd use again but would weigh up the saving over a direct flight as there's not much in Doha!



Qatar Airways Customer review :  11 October 2013 by R John    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-DOH-BCN. I think it is important that, if you have connecting flight via DOH, you need at least a 2 hour transit time between flights because the bussing between the planes and terminal is painstakingly slow. This will, of course, improve when the new airport is finished. I've come to the conclusion that a long haul economy flight on any airline can become hell on earth after several hours. Crying babies and a too cold cabin only add to the discomfort. The seat in front of me seemed to recline just a little too far and I felt literally boxed in. Qatar do make an effort to make flights a little more comfortable. Great food and staff as well as comfortable seating certainly helped.



Qatar Airways Customer review :  10 October 2013 by A Khan    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Heathrow to Kathmandu. Everything was good until Doha however, a bit sad from Doha to Kathmandu. It was bit tight but overall experience was excellent.



Qatar Airways Customer review :  3 October 2013 by B Uttiya    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IAH-DOH-CCU-DOH-IAD, September 23, 2013. IAH-DOH - Incoming aircraft had a lightening strike on its way in and needed a complete check by engineers in Houston. This delayed the flight by over 5 hours and everyone missed connections in DOH. Qatar staff in Doha came through for everyone, with alternate flights already worked out by the time we reached DOH. Most people were provided transit visas and accommodation, with a generous food allowance in DOH. IFE was good, food was okay. Cabin staff was polite and helpful. DOH-CCU - Cabin crew excellent. I had a non functional IFE screen and they tried a restart thrice. After that, they switched my seat. The food service was thorough, service was attentive and I felt comfortable in a flight with service after a long time. CCU-DOH - Good cabin crew, good food and attentive service. Ground staff from Air India could not keep up with the Qatar staff and fumbled the service all through. On the flight, smooth sailing. DOH-IAH - Attentive cabin crew and good service all round. The only negative was when they ran out of meal options for the lunch service and had to force the same veg option on everyone. IFE malfunctioned during the flight and they reset the whole system, that took 30 mins or so. However, IFE service was good. Overall, satisfied with the service, crew and IFE. It would be better for them to rethink their Indian choice for veg, as the food tends to get too dry over a long haul flight.



Qatar Airways Customer review :  2 October 2013 by Norman Lee    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-DOH-MAN/BRU-DOH-SIN. Excellent on-board service and the seat pitch is the best I have seen in Economy for a long time. The 777s use 3-3-3 configuration, which makes for a comfortable seat. Pouches with toothbrush, socks, ear plugs and eye-mask were given out on the overnight sectors. Only thing that could get better was on the BRU- DOH sector, crew ran out of food trays at the back of the plane and had to ask a few times from the crew in the front. I also had to remind the crew that my travelling companion needed a diabetic meal. But these are small issues. In all, value for money, better than the other airlines who try to pack close to 400 passengers on their 777s for the same price.



Qatar Airways Customer review :  30 September 2013 by R Brennan    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-DOH-JFK, PER-DOH-CDG, MXP-DOH-PER. Great new fleet, even the older A320s and A330s are new compared to other major airlines. Newer 777s are gorgeous, though have flaws (like stuck TV screens and dirty seats). Food is average. When connecting for hours in Doha, you still find yourself with a breakfast omelette followed by another breakfast omelette on the next flight? Entertainment system - good when it works. Great selection, but on 6 flights I had 3 seats without working TV and 4 headphones that did not work. Service - pretty poor. Staff are generally indifferent, friendly-but-dazed. Timeliness - my experience has not tracked with the on-time stats of the airline. I had one out of six flights depart on time. The rest arrived late by an hour or so. Very decent option for the price, but not anywhere as good an experience as its "5 Star" competitors such as Singapore or Cathay.



Qatar Airways Customer review :  26 September 2013 by James Laskowski    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-CDG w/a change in Doha and CDG-BKK. This is the 2nd time I have flown w/ Qatar this year and each leg the service is friendly and efficient and the Food is really good. Not to mention their on-time departures. The seats have sufficient space, even reclines (well for me at least at 5'7"). They have great selection of food and entertainment and if your lucky enough for an overnight flight a great pouch consisting of socks, eye-mask and toothbrush. Anytime you ask for help or are served the flight attendants have a smile. For the money - this is by far my favorite airline.



Qatar Airways Customer review :  26 September 2013 by S Chim    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-DOH-BRU and TXL-DOH-SIN. Food onboard was acceptable. Seats were fairly comfortable. Inflight service ranged from average to outstanding, depending on the flight attendant. Inflight entertainment was very good. The problem was the transit at Doha, it was nothing short of a disaster. The buses that take you to and from the terminal were excruciatingly slow and extremely packed. Even though the bus doors were shut, the buses didn't move and we were on the tarmac for about 15 minutes. No announcement, no apologies. The terminal itself was packed when we got there and clearly did not have enough toilets. While they were not downright filthy, they were certainly not the cleanest toilets in any airport, anywhere. After having our boarding pass scanned for the transfer flight, we took an escalator down to the waiting area in the bus bay. We waited more than an hour there, with about 10 seats, no toilets, in a room that could comfortably only hold 25 passengers, but is now holding a whole plane load. Many started sitting/sleeping on the floor. When it was time to board the bus, a stone faced staff member came down to tell us to queue up. Again, no announcement, no apologies, just do as you're told. When the bus got to the plane, surprise surprise, the doors stayed closed and we stayed inside the packed bus for another 15 minutes. Only on the plane did the captain explain that the aircraft came in late, resulting in the delay. I wouldn't want to do another transit in Doha again, at least not until their new airport is completed.



Qatar Airways Customer review :  25 September 2013 by W Harsha    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DXB return via DOH. First leg on A330 - seat and entertainment fine. I hold privilege club gold status and was greeted onboard by crew. Meal choices outlined were inconsistent with what was actually served. Overnight flight, which departed one hour late - cabin lights dimmed after dinner service, but fully illuminated three hours before landing when they served a snack (which was appalling). Missed connecting flight in Doha, but was already booked onto the next flight, and had to wait only 90 mins. Second leg on a new A321, with touchscreen entertainment. Crew were polite and efficient. Snack served on this 40minute flight consisted of a savoury and sweet breakfast - which was horrible. A microwaved sandwich and a muffin. Return DXB-DOH again new A321, crew once again polite, efficient and friendly. Awful snack once more. DOH-LHR leg was disappointing. The flight was full and on a A330 which was clearly showing its age. Old style IFE - with controller inbuilt into the armrest - which makes it very awkward to operate. Crew were clearly over stretched and somewhat inexperienced, forgetting requests and serving wrong meals. I will continue to fly QR but the decline in catering is a concern. Also I have noticed that some crew lack the hospitality which has made QR deserve its 5* status. I remain committed to flying QR whenever possible and will continue to recommend.



Qatar Airways Customer review :  25 September 2013 by O Hammoudy    (Egypt)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MCT-DOH-CAI. First leg served with an old and cramped A320. Inflight catering for that leg was not the best, just an average snack, crew members were doing a good job on that sector. Transit in Doha was a short one around 2 hrs. The terminal itself is so boring if compared to EK's T3 at DXB with a very limited food outlets and coffee shops. The Second leg was served with the companies pride, not the 787 but the 777-300ER I would say that the aircraft is pretty much enjoyable in the 3-3-3 abreast layout over Emirates 3-4-3 which gives a feeling of flying a budget airline. Cabin crew on the second leg were just missing the proficiency of a five star airline. Wont hesitate to fly QR again for the sake of the cheap fares.



Qatar Airways Customer review :  25 September 2013 by Alan Gibb    (Hong Kong)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew to Manchester from HK last month with our baby son. On 3 legs of the trip the service and general experience could not be faulted, in particular the cabin crew were genuinely caring for our son providing him with chocolates, toys and carrying him around the airplane. On the Doha - Manchester leg of the journey the service was appalling, very offhand perhaps not helped by the fact there were extra demands on the attendants due to the fact the in-flight entertainment was not working but our baby son was ignored right down to fact there was no offer of baby food for him! So 3 legs unsurpassed service, far superior to my experience on my regular business class airlines, but of course what one remembers, unfortunately, was the one poor experience which was made more memorable by how good the rest of the journey was.



Qatar Airways Customer review :  25 September 2013 by C Rick    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-DOH-LHR-DOH-SIN. New plane for SIN-DOH-SIN, good service but not comparable with SQ or CX. DOH-LHR-DOH on dated A330, Inflight entertainment system old with technical issues both ways. However will still use QR for its cheap fare.



Qatar Airways Customer review :  25 September 2013 by B Dawood    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Dubai via Doha. The service received from the check in desk to all air crew was impeccable. Seats were of good comfort in economy and leg room was good as well. Inflight entertainment had a large number of choices to choose from. A bit of everything for everyone. Was travelling with a 5 Year old and catered their needs well, as well as giving well presented child's meal. Only the transfer at Doha needs to improve a bit as having go by coach to the transit and aircraft is annoying. But overall very good and the best service I have had on anyone airline I have travelled, that includes BA, Virgin and emirates.



Qatar Airways Customer review :  23 September 2013 by S Venkatraman    (Norway)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Been a Qatar frequent flier for a couple of years. Gold card holder and choose Qatar as the preferred airline. Generally extremely Professional and experienced crew. In recent times, have noticed that the quality of Food can be much better. I generally choose AVML as the Choice. On the last flight from DOH-OSL, I was served a chicken sandwich instead of vegetarian. Been served Pasta as AVML on one of the flights. Food quality is one thing that I believe that QR has dropped in. Customer service is still good (even if an occasional mistake happens). The thing that I did not like on my OSL-DOH flight is that they introduced the 787. I would any day prefer the Comfort of the 777-300ER.



Qatar Airways Customer review :  23 September 2013 by Julian Walby    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flight to from London to KL via Doha. 3 of the 4 aircraft's were modern and clean with great in-flight entertainment (all newish A330s) and very good food. Last flight (Doha to London) was awful. Old A330, very smelly, not especially clean and rubbish in-flight entertainment. A real disappointment but would not put me off flying Qatar again as generally excellent. Doha airport isn't as bad as everyone says but the busses to and from the terminal do take forever and aren't particularly well air conditioned.



Qatar Airways Customer review :  23 September 2013 by C Sansom    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DOH-DXB-DOH-LHR. 4 flights on B787/A320/A330. Excellent flights with very smart and professional cabin crew. The meals were tasty and of good quality and nicely presented. 5 star and very happy to travel again.



Qatar Airways Customer review :  20 September 2013 by Terry Curtise    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-DOH, 16/09/2013. A true 5 star airline. Seats very spacious and comfortable. Staff very attentive and helpful. Great selection of food, IFE very good with a great range of new release and classic films. Will fly Qatar whenever possible.



Qatar Airways Customer review :  16 September 2013 by K Daidola    (Spain)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had high expectations flying with this 5 star airline. We decided on the route MAD-DOH-BKK-DOH-MAD to fly with Qatar for the first time. It was basically all above average but a bit short for a 5 star. No surprises, all was efficient, smooth and professional. The 777-300 was used on all our four flights. Great entertainment system although the boxes takes up some leg space. Food was correct and service professional but felt quite robotic. Drinks were served frequently during the flights. Planes were all clean and in very good appearance. Doha airport is a problem, long bus rides to and from the plane. This will be solved once the new airport opens. We hoped for it to be so before our trip but they still have no date.



Qatar Airways Customer review :  13 September 2013 by James Tinning    (Austria)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Perth, WA to London, LHR on 8 August. I have never felt so well looked after onboard any airline. Despite the length of this journey (22 hours) I thoroughly enjoyed it. Perth - Doha leg was onboard a B777-200LR, a very comfortable aircraft. The IFE was brilliant and I was well entertained by (literally) 100s of movies, games and television shows. The cabin was ambient with a lovely mood-lighting system. The connection at Doha International was smooth, and took me just 1hr and 30 minutes to be onboard my London-bound flight, coming from the 777. Doha is a very pleasant airport, and a much newer one is on the way. The London leg was onboard B787 and had a very comfortable arrangement (as do all Qatar Aircraft) with Thales IFE. Again wonderful entertainment. The food was wonderful at all parts of the journey and various meals are provided with generous portions. The cabin crew were so professional and smart, very friendly. I am very much looking forward to flying Qatar again.



Qatar Airways Customer review :  6 September 2013 by A Davidson    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAN-DOH-SIN-DOH-MAN. A330 first leg. Really comfortable seat but preferred 777 on second leg which was perfect lie flat seat and so much roomier. Staff were excellent and couldn't do enough - very polite and attentive. Good Oryx system, great headsets and good choice of films. Food excellent and as much drink as you like. The only disappointment was the 'fast track' luggage. Most of economy had left the airport whilst business class were still standing at the conveyor waiting for theirs 40 minutes later!



Qatar Airways Customer review :  6 September 2013 by J Barnes    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-DOH and DOH-MEL. On flight home mobile phone (on charge) slipped down into seat table mechanism and couldn't be retrieved by hand. Head steward did everything he could to no avail. On arrival he had arranged for an engineer to board plane to dismantle seat. The phone was delivered back to us while waiting for luggage, The effort of staff to do their best was appreciated.



Qatar Airways Customer review :  5 September 2013 by Gerard Adams    (Seychelles)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Qatar-Seychelles, QR703, 1 Aug 2013. Doha-Melbourne. QR30. 2 Aug and returned departing 25 August, QR31 to Doha and 27 Aug, QR702 to Seychelles. While in general we were satisfied with the flights, there are a number of issues I would like to raise: 1) We were seated in row 24 on QR30, about halfway down economy. When the meal trolley came we were told instead of the 3 meal options, only one was still available. 2) When I asked for a glass of wine, I was told it would be brought later. It arrived after my meal was finished. 3) On the return leg my wife who has a bladder problem asked if the trolley could be moved to allow her out. She was told she would have to wait until the attendants had finished and were ready to move on. 4) QR31 25 August was heavily booked. When the lights were brightened after approximately 10 hours, there was naturally a rush for the toilets. The number provided on the 777 is in my opinion inadequate. Long queues soon formed.



Qatar Airways Customer review :  4 September 2013 by Prakash Selvam    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAA-DOH-CDG-JFK (round trip) with our 19 month old infant. CDG-JFK flight was hectic (AA flight) with no legroom. The food was fantastic and the crew were great. Oryx Entertainment system was really good and easy to handle. The whole experience was positive.



Qatar Airways Customer review :  3 September 2013 by A Shaban    (Pakistan)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KHI-DOH-JFK-DOH-KHI, August 2013. Staff service still remains excellent. On JFK-DOH sector the cabin crew were the most efficient and helpful crew I have encountered in 20 years. On my last leg of journey, the entertainment system was not working. Seat has limited recline. QR needs to improve or may lose the Business class segment of it's loyal customers. Premier lounge at Doha is still excellent but Premier lounge duty free shop has very limited selection of products.



Qatar Airways Customer review :  2 September 2013 by J Halton    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-DOH-LHR on 13 August and LHR-DOH-PER 24 August. 777's all flights. I had a great experience. Staff were very attentive, plenty of drinks offered between meals. Food was adequate, and on the longer legs there were sandwiches and cakes available in the galley. Seating comfortable, the 3-3-3 configuration helps enormously. I was able to stretch out a bit due to some empty seats on the longer legs but even on the packed DOH-LHR flights it was great to have the leg room. The Oryx entertainment system was fine for me. Some new releases and plenty of old favourites. Nice to get an amenity kit on the longer flights also. I would definitely choose to fly with Qatar Airways again, but it will be even better once the new airport is built in Doha.



Qatar Airways Customer review :  30 August 2013 by P J Trebuchet    (UAE)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-DOH-BCN, 2013 July 19th. A good flight overall, but it quality of service went without a doubt down those last months. Always the same mess at DXB Terminal 1 check-in counter, Dnata handling group is really a disaster. For this only reason, you might prefer to fly Emirates which does not outsource its Terminal 3 to Dnata. Doha airport also was chaotic, with very long bus rides and disorganized ground staff. Food service was appalling on DXB-DOH leg (a half burnt-half frozen spinach "sandwich"), however, breakfast and snack served on DOH-BCN flight were both good without being outstanding. Cabin crew were very professional and attentive to the aircraft's cleanliness. QR remains a good choice.



Qatar Airways Customer review :  30 August 2013 by D Hicks    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DOH-BKK return in economy. A frequent flyer with Qatar since 2009, I can say that they have really gone "downhill", and no longer deserve a 5* rating in economy class. While the aircraft are still modern, with new aircraft always arriving, the seats spacious (except for 787), and the in-flight entertainment is good, the food and drinks have really become poor. They are as bad now as on many US carriers, or worse. In contrast, in 2009, Qatar had gourmet restaurant quality food. The levels and quality of service from most cabin crews has also declined to being very average. It is very rare, for example, to see a tray of drinks being carried around now between meals. Overall, I would not recommend Qatar Airways any more.



Qatar Airways Customer review :  27 August 2013 by O Hammoudy    (Egypt)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CAI-DOH-MCT. First sector was served with a very newish A320 which, to me, offered more comfort than travelling on an A330 or even a 77W, the small a/c came equipped with PTVs, wide selection of audio and video entertainment, all you need and more for this medium haul flight. Food was better than my last EK trip last week but served in very small amounts. Transit in Doha was critically short in time, however its nowhere close to EK's T3 at DXB. The next leg was a short hop to Muscat served with a very old and torn out A320 with over head entertainment system. Bottom line I choose QR because they offer the best fare every time I fly this route and its worth every penny.



Qatar Airways Customer review :  21 August 2013 by K OConnor    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-DPS-SIN. New B777 with 3-3-3 in economy vs 3-4-3 with Emirates, giving plenty of room width ways and I could quite comfortably stretch out length ways. Nice cabin interior, cabin crew responded quickly to the call button. Meal adequate for a two and a half hour flight in Y class. No news papers or magazines but the Oryx inflight entertainment would keep you from getting bored. Baggage allowance of 23kg adequate for a long weekend in Bali but Emirates and Etihad are now giving 30kg. Business class seats looked wide and comfortable compared to Etihad's which are a bit narrow. I look forward to flying on Qatar Airways again, they are now on my favourite airline list.



Qatar Airways Customer review :  16 August 2013 by Michael Schade    (UAE)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-DPS return. SIN-DPS section delayed by an hour, no explanation or apology given. Great seats and IFE. No blankets available, food was like economy class food on chinaware. No Indonesia immigration cards, so a further delay at DPS airport. DPS was a crowded lounge, the comfortable section with sofas was for Qatar Airways crew on the flight. DPS- SIN average in terms of service and catering. Not really what I expect from a 5 star airline, especially when flying business class.



Qatar Airways Customer review :  15 August 2013 by Julie Darwin    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I would certainly fly them again. The Service was good, the seats were roomy and the food delicious. I also liked that the flight length from Perth to Doha and then to Manchester was great. It was 10.5 hrs from here to Doha then 6.30 hrs from Dhoa to Manchester. Keep up the good work.



Qatar Airways Customer review :  14 August 2013 by Bazophil Im-arom    (Thailand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-DOH,QR 615, April 2nd 2013. DOH-ZUR,QR 061, April 3rd 2013. CDG-DOH,QR 016, April 15th 2013. DOH-BKK, QR 608, April 16th 2013. The crews are very polite, helpful and very welcome. They are very service-minded. The leg room and foot rest is good.



Qatar Airways Customer review :  13 August 2013 by R Nash    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew first class CAI-DOH on QR503 on 8th Aug 2013. Qatar VIP lounge in CAI is a dump. VIP lounge is roofless and full of flies and A/C is pathetic. Can't really blame Qatar here, it's an Egyptian problem. 95% of Qatar staff in CAI were good. Left CAI 20 mins early at 06.00 hrs. Travelled on Airbus A321 and was disappointed to find seats did not fully recline. Stewardesses and stewards were attentive and well-trained. Food and drink on board was top class. Aircraft was clean and fairly new and everything worked. Got to DOH and had 15 hr layover in VIP lounge there, which is nothing short of outstanding. Showers, TV's, free internet, recliner beds for snoozing, massage chairs, manned security lockers, family area, business facilities. Food and drink availability in VIP lounge is exceptional, and all staff were eager to please, courteous and well-trained. This airline is punctual and truly a 5 star airline, and I will fly with them again anytime.



Qatar Airways Customer review :  7 August 2013 by Gamage Champika    (UAE)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I took a flight to London on 17th July with my 3.5 year old son and wife. Travelling with kids is not easy as they constantly require something to focus their attention to, without which they can easily get irritable. We were hoping that the inflight entertainment system would provide ample entertainment to keep my son occupied. Unfortunately the entertainment system suffered technical problems throughout the journey from Doha to London and none of us were able to watch anything. Eventually it turned out to be a boring flight as well as a stressful one. What's more the pilot did not even acknowledge that there was a problem as he should have at least apologized to all the passengers with regards to this shortcoming.



Qatar Airways Customer review :  7 August 2013 by Martin Fernandez    (Spain)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD-DOH-DXB and back. Boeing 777 in MAD-DOH sectors was nice, spacious 3-3-3 configuration and good legroom and IFE. Service and food was good but not outstanding as one expects from a 5-star airline. Boeing 787 in DOH-DXB sectors was amazing, very modern and quiet airplane, although seating would be a little bit tight for a long haul flight. The worst thing about Qatar Airways is Doha Airport, it is very uncomfortable. It was crowded, bathrooms were dirty and food options very limited. We had a very long bus ride from the terminal to the plane in the DOH- DXB flight. While boarding for the DOH-MAD flight we had to wait for half an hour for the bus to take us to the plane, standing for that time in a crowded and small room at 2am is not a 5-star experience. I won't fly with them again until the opening of the new Doha Airport.



Qatar Airways Customer review :  7 August 2013 by David Monteiro    (Switzerland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GVA-AUH, A320. Good food but after the main meal nothing else was served which I find a bit disappointing. Flight attendants served plenty of drinks throughout the flight. My IFE froze and I asked the FA to try to reset it but she never did. Seat pitch just OK. Overall a good product compared to European carriers.



Qatar Airways Customer review :  6 August 2013 by A Boorman    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Heathrow - Yangon via Doha return. First three flights were okay - check in staff at LHR a little rude. Economy class seating, meal options, inflight entertainment all very reasonable but I didn't see the five star airline reputation particularly. Final leg Myanmar to Doha was overbooked and I was kicked off with nosearch for volunteers (seemingly as were a lot of other single male travellers), resulting in a 13 hour layover in Doha. Placed on a 2am flight home and Doha airport was dreadful - food appalling, customer service desk rammed and understaffed, the staff who were on duty were rude and nobody actually seemed to know where my luggage was. DOH-LHR I have never been treated so rudely by airline staff (told I was in the wrong area when I accidentally went to the wrong toilet). There was a total lack of organisation with this airline.



 
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