Norwegian Passenger Reviews and Norwegian Passenger Trip Reports   a World 3-Star Airline       Add your Norwegian customer review   Norwegian detailed 3-Star Ranking   Airline Reviews : A-Z Index   Customer Review scoring : Norwegian 143 reviews

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	Norwegian Customer review :  21 May 2013 by Tim Jarvis    (UK)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	ARL-LGW, used the check in machine at the airport and from start to finish all went smoothly, arriving 10 mins early. B737-800 was new, seats and legroom very good, all in all a very good product for the price.

	Norwegian Customer review :  15 May 2013 by David Moore    (UK)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew return Manchester to Stockholm. Flights on time, leather seats comfortable, food prices a little expensive but Scandinavian airline. Excellent value for money.

	Norwegian Customer review :  11 May 2013 by Basil Singh    (UK)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	LGW-AGP-LGW. London Gatwick Malaga return. Pleasantly surprised as the plane was a new 737-800. Very comfortable with Leather seats and good seat pitch. FA were good. The flight was on time both legs. The beverage in the plane are a bit pricey, but otherwise perfect. Will definitely fly again.

	Norwegian Customer review :  8 May 2013 by D Green    (UK)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew LGW-LPA on 15th April 2013. A great price, £131 for 2 with bags and seat reservation. Flight delayed by an hour. Comfy seats, TV entertainment, no sound, but cartoons which are easy to watch. Food prices OTT on the flight, so buy before you fly. Waited a while for bags at LPA it was very quiet so cannot understand why it took so long. We have booked again with Norwegian.

	Norwegian Customer review :  26 April 2013 by L Freitas    (Ireland)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Took a return flight DUB-CPH-DUB, at the beginning of April. I fly this route every two months and have never had a single problem with them so far. It's Ryanair-cheap but with a flag carrier quality. Planes are new, well clean, mostly on time, staff are excellent and the entertainment is great, specially for the fact that the free wi-fi does work. The only negative point is about the food sold in the plane. They don't accept any sort of cash at all, and despite it's good quality it's absurdly overpriced, even for Scandinavian standards.

	Norwegian Customer review :  25 March 2013 by O Ekland    (Norway)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Paris/Orly - OSL. Brand new 737-800 with free WiFi. Flight less than half-full, thus check-in a breeze, friendly ground staff. Flight on time. Seat 1A with excellent legroom. Seats too hard. Low-cost carrier, so no newspapers. Great cabin staff in forward cabin, courteous and smiling. Wanted to buy food on board but menu was unappealing, so only had overpriced wine. Cabin lights kept at low (late evening flight) so it was possible to nap. Landed on time.

	Norwegian Customer review :  19 February 2013 by O Ekland    (Norway)
	Rating : 2/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	FCO-OSL January 3, 2013. Lines at check-in long, as expected, two counters open. After a while, some fellow travelers and I started to clock/time the check-in staff. In my line, the lady working at the counter clocked an average of 11 minutes to check in a party of two. Had the flight been on time, many of us would had not made the flight in spite of showing up at the airport more than 90 minutes before the flight. Uneventful flight once we got of the ground, if you don't mind rock-hard cheap leather-clad plastic seats, and horrid "food" for sale. Normally, people flying this route buy their sandwiches or salads at the airport to bring along for the 3-hour journey but again, no time to do so. Norwegian utilizes this - at our expense - to the full. Thus, I am changing to other carriers.

	Norwegian Customer review :  4 February 2013 by R Gibbs    (Australia)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Gatwick to Stockholm and back with Norwegian and would fly with them again. They don't try to scam you with paying extra for this that and the other.  You have to pay for meals/drinks which is fair as on a short flight like this I would prefer a cheaper fare than free meals.  Seats a little small. Friendly helpful service.  Easy check in.  The flight back was quite turbulent due to a storm and winds but the crew kept us informed all the time.  Very good value for money.  And they fly in and out of airports close to the cities not in the middle of nowhere.  Glad I found them!

	Norwegian Customer review :  22 January 2013 by S Bond    (UK)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	My husband and I flew for the first time with Norwegian in January 2013. Overall we were satisfied. The event that shocked me was when I asked for a drink of water on my second flight of the day (Oslo to Tromso) and was told that I had to buy a bottle of water and there was no water for free available on the aircraft. This is the first time in 35 years of air travel all round the world when I have encountered this. We are encouraged to drink water on flights and security makes it difficult sometimes to bring our own supply.

	Norwegian Customer review :  28 December 2012 by Philip Jowett    (UK)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	I have been using Norwegian almost weekly to Oslo from LGW for the past 2 months and I'm very impressed. The website is the clearest I have used in terms of price transparency and you even have a cooling off period of 4 hours if your plans change or you make a mistake on the date. Most flights have been on Boeing 737-800's with free Wifi. I like the light hearted cartoons shown on the drop down over head screen and they work in any language. This doesn't feel like a low cost airline.

	Norwegian Customer review :  28 December 2012 by P Pajulahti    (Finland)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	HEL-CPN-HEL in November. Excellent efficiency, friendly cabin staff, great value for money - better than national airlines. A little bit small leg space. Recommend. Booked 3 more trips with Norwegian.

	Norwegian Customer review :  21 December 2012 by Rick Yah    (Singapore)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Stockholm to London Gatwick DY4455 on 4th Dec. Flight cancelled last minute due to snow storm. Long queue to do re-booking. However when staff member knew that we have no accommodation to stay overnight for the next available flight, hotel coupon and meal vouchers were issued without us asking. Good gesture even though cancellation of flight is unavoidable. Will certainly support Norwegian again.

	Norwegian Customer review :  7 December 2012 by Khazeema Khatoon    (Denmark)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Copenhagen to Malaga. Flight 15 min delayed, flight was clean but the seats very uncomfortable and there almost no leg place for a medium tall person so it was very hard and uncomfortable to sit for 4 hours. Even water wasn't served as a refreshment and you have to pay for everything. The flight was full which was very noisy, so impossible to get some sleep. Since we got the tickets relatively cheap, we weren't complaining. I would only recommend Norwegian to people who only care about getting the tickets cheap.

	Norwegian Customer review :  26 November 2012 by M Cronin    (UK)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	I thought this was one of the best 'budget' airlines I've travelled with and would gladly do so again. Good prices, good follow up service, texts on the day with regard to gate number, simple check-in, no fuss regarding case size (mine may have been a cm or two over), charming staff, comfortable seats, in-flight entertainment, free WiFi on board etc etc. All in all, couldn't have been happier.

	Norwegian Customer review :  22 November 2012 by Kim Krister    (Finland)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	HEL-LPA with 2 years old B738, no sky interior, seated in first row, middle seat free, good legroom, free wifi huge plus. Leather seats have already seen their better days. They had quick turnaround time from previous flight, and they managed to take off in schedule. Mainly Estonian FA's and one Spanish FA who were happy and social. No hot meals for purchase, they sell only 9€ hot ciabatta bread. Flight time 6hrs 55 mins due to strong forewind. Flight deck made announcements in Swedish and English. Delayed arrival but luggage came fast. For the fare paid, which was 40% less than rivals, all in all an ok experience for frequent traveller and first timer for this airline.

	Norwegian Customer review :  3 November 2012 by M Castor    (Australia)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Bergen - Berlin - Oslo. Good flights, found the new Recaro seating to be superior than full service airlines. Flight crew were very friendly and helpful and free Wifi on both legs is fantastic and unheard of in our country. A good budget airline.

	Norwegian Customer review :  29 October 2012 by J Monsen    (Denmark)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	London - Copenhagen. I actually didn't mind Norwegian Airlines. It is a cheaper airline, but unlike most of the other cheap European airlines you get allocated seats with Norwegian - which creates a less stressful environment. You have to pay extra for any services and checked-in luggage, but you can bring a trolley (7 kg and specific measures) and a computer bag. In theory they are strict with checking, but no one checked.

	Norwegian Customer review :  12 October 2012 by Benjamin Pittman    (New Zealand)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Stockholm Arlanda to Nice and although flight was full, it all worked very efficiently. The self-check in at Arlanda went smoothly; bag drop simple and boarding well managed. I was somewhat surprised, having expected less although I had selected a fully-refundable fare option and then was put through a special "fast" security clearance line for such passengers. There was a problem with unloading of bags in Nice but this was not an airline issue but rather, an airport one. Nice is busy and not a terribly efficient or customer-friendly airport at all. I then had an onward flight to Toulouse with Air France which required a terminal change. From years of flying experience, I always allow plenty of time between flights and this was a good move on this occasion.

	Norwegian Customer review :  10 October 2012 by M Salvesen    (Denmark)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Billund- Oslo. Short and cheap one hour flight. New 737-800 with sky interior, friendly crew. Norwegian allows you to select seats for free at check-in machines if they haven't been pre-booked by others - we were able to select emergency exit seats. No inflight service, but wasn't expected. In-flight entertainment consisted of some cartoons and travel advertisements displayed on nice overhead screens.

Norwegian customer review :  4 September 2012 by Eirik Soligard    (Norway)

TRD-BGO. Was met with rather bad customer care at Trondheim Airport, with only a few seats available outside the gate, while a large, empty area was closed. This required over 100 passengers to stand for a long time while waiting for boarding, but I guess that's airport staff, not Norwegians fault. Short, 50-minute flight on a new, clean Boeing 737-800. FAs smiling and professional. Seats more than fine for a short flight, with decent leg-room, even though I'm 193 cm tall. Free onboard Wifi is a very cool feature. Nothing served or for sale, but honestly you dont need it for such a short flight. Very good for a low-cost carrier, compared to Ryanair it's a different world!

Norwegian customer review :  23 August 2012 by Georgios Vrontos    (Greece)

OSL-ATH was on an old and dirty B737. Departure was on time. Seats do not recline, we paid to select seats on the first row but even there the space was not enough for our feet. No IFE, if you flown on B737-800 you will get WiFi. Staff unfriendly.

Norwegian customer review :  26 July 2012 by Tor Idar Larsen    (Norway)

Flown Norwegian plenty over the years. Last flight OSL-LGW return. Very old aircraft flying out, no Wi-Fi, worn down 737. Polite but slightly annoyed stewardesses on this flight. On return, new 737 with Wi-Fi that hardly worked at all. They better get this thing working if they want to promote it so heavily. Expensive food, hardly worth the money. Nice chairs, usually new aircraft with decent legroom. Good for a low cost carrier.

Norwegian customer review :  20 July 2012 by Jan Lindberg    (Sweden)

I normally like travelling with Norwegian, ok price, good comfort, good flight times, flying to and from centrally located airports, etc. But yesterdays trip from Budapest to Stockholm did not live up to my expectations. Check in at Budapest airport was a mess. No organized queuing system, waiting almost two hour for check in just to get a seating (we had just hand luggage). No online or automatic check in. And the very much advertised free Wi-Fi on-board did not work this time.

Norwegian customer review :  10 July 2012 by Viv Rosendahl    (Denmark)

July CPH-FCO-CPH in a B-737. Clean cabin, comfortable seats with good leg room for a person of medium height. Cabin crew sufficiently polite and effective - considering the budget flight context - food and drinks are on the expensive side, but then again catering was never 'cheap' even the days of complimentary meals! Boarding was slow due to passengers with oversized hand baggage, often needing help with stowing it in the overhead compartments! Norwegian should tighten their hand baggage policy. Otherwise: a very favourable first impression of Norwegian!

Norwegian customer review :  5 July 2012 by Akram El Dimerdash    (Egypt)

HEL-STO June 3rd. Check in machines were not all working at Helsinki Airport, so I had to go into the full process before the screen tells me to go and check in with the nearest agent. The flight departed with a 30 min. delay. The flight was full, but the seats were comfortable, the interior cabin was nicely decorated - all seats were dark blue leather. No meals, you have to purchase everything, but still I believe it is the Best Low cost flight I have had.

Norwegian customer review :  5 July 2012 by C Wadström    (Sweden)

CPH-PMI June 2012 with new B737-800. We often fly with Norwegian and have never been disappointed. Nice crew and good information from cockpit during flight. New aircraft's most of them with WiFi. God legroom. Food and drinks onboard is expensive but not more than any other airline. I think Norwegian is the best choice in Europe.

Norwegian customer review :  3 July 2012 by Deniz Ylmaz    (Turkey)

Antalya-Oslo-Bergen return. The plane interior was good, the seats wide enough and the flight personnel kind. But on the 4 hours and 15 minutes flight from Antalya to Oslo, even water was not served as a refreshment. You have to pay for all refreshments and food. Secondly, ground staff in both Oslo and Bergen were ignorant and unhelpful. They sold me a ticket in which the connection time was only 1 hour from international to domestic. In Oslo airport I had to pick up my baggage after the international flight because of regulations and check in again, there was a very long quake in domestic check in and staff did not help at all. Finally a passenger behind me from argued with them and they helped. In Bergen on the return flight they insisted that I check in via the kiosk.

Norwegian customer review :  29 June 2012 by Sebastien Kapps    (UK)

London Gatwick to Ålesund return. On the way out had the pleasure of flying on the new Boeing Sky Interior on a 737-800. Massively comfortable seating, ample legroom and nice clean seats and seatbacks. Cabin could reproduce sunrise effect with mood lighting, and effective and new overhead bins. On the way back also a 737-800 with normal interior, quite grotty and ugly cabin but seat comfort and legroom were ample. On both flights a variety of amusing and entertaining short films were shown on the overhead screens. WIFI on both flights was useful but could suffer from extreme slowness. Food and beverages available to buy on board were extraordinarily expensive, therefore did not purchase any. I did not use the toilets on either flight so cannot comment. Flight attendants were cold and inattentive.

Norwegian customer review :  18 June 2012 by Alan Mackenzie    (Denmark)

CPH-FCO-CPH, June 2012. Norwegian is still one of the best low-cost carriers in my experience. Their treatment of passengers is efficient and pleasant. Flights are on schedule and uneventful. One of the positive points I particularly like is the opening of check in at Rome Airport 3 hours before the flight time. The only gripes I have are the lack of control on oversized cabin-baggage and no on-line check in.

Norwegian customer review :  29 May 2012 by Jeff Michel    (Switzerland)

Copenhagen-Oslo, Oslo-Helsinki and Helsinki-Stockholm. Comfortable aircraft and seating (the new 'mood' lights on the new planes are quite impressive). Even more impressive is the excellent free WIFI and very reasonable onboard prices for food and drinks. Even check-in staff were accommodating. I saved a small fortune on the fares and really enjoyed the experience. Now if only other budget carriers offered the same.

Norwegian customer review :  26 May 2012 by E Soligard    (Norway)

BGO-OSL-BGO. Outbound flight on an older 737-800, but plane was clean and staff friendly and smiling. Inbound on a brand new 737-800 with Sky Interior, spotless plane. Both flights were short, 40-minute flights, but departed on time and even arrived a bit early. Seat pitch a bit tight for a 2-meter tall man, but more than good enough. Onboard WiFi is good! Automatic check-in machines and self-service bag drop a big plus, makes getting to gate a lot easier. Overall very satisfied.

Norwegian customer review :  11 May 2012 by Jason Tresize    (UK)

HEL-LGW on B737NG. Check-in perfect, flight left on time. Aircraft spotless. Cabin Crew speak perfect English, not overly friendly but still sufficient. Food menu is a little basic but sufficient. Expect Norway pricing. All in all an excellent airline that offers free wifi onboard. Hard to believe this airline classes themselves as a "budget airline".

Norwegian customer review :  25 April 2012 by Eddie Buckle    (UK)

A surprisingly easy, enjoyable and trouble-free return trip from Gatwick to Copenhagen last weekend. The first time we've flown Norwegian for a couple of years and we noticed an improvement. Check-in machines are straightforward, assigned seats are a big plus, eliminating the scrum to get onboard. More legroom than I remembered as well. Ahead of time pulling back from the gate and early landing in both directions. Booked well in advance so not at all expensive. No complaints.

Norwegian customer review :  12 April 2012 by D Cameron    (Norway)

DUB-OSL. I paid over 200 euros to fly Norwegian and in the end, end up on a budget wet leased aircraft from Smartlynx. Check-in was awful and despite being there more than 2 hours before, resulted in a 45 minute wait. Onboard, seating was so cramped my knees dug into the seat in front and the plane was filthy. Torn dirty seats, and old parts from Air Canada visible. The Latvian crew were nowhere to be seen and their English poor. Customers thinking of flying Norwegian this summer should consider BA (from the UK).

Norwegian customer review :  11 April 2012 by F Manning    (Sweden)

ARN-LGW-ARN. I regularly take this return trip from Stockholm to London, and thus far have been very impressed. Professional staff, new aircraft and reasonable pricing policies. You would be inclined to believe you were travelling on a flag carrying international airline for most aspects of the journey, the only give away is when the inflight trolley comes along and you are reminded that you actually have to pay for any snacks/beverages required. All this comes at a slightly more expensive ticket price, the advantage is that you do arrive in the city advertised, and not simply within a hundred miles of it. Still very competitively priced, and the free wifi onboard is a big bonus.

Norwegian customer review :  10 April 2012 by M Flaskjer    (Norway)

OSL-AES. Flight from Oslo to Aalesund with two children, all of us with fully flexible tickets - total cost more than 5000 NOK. Check-in pretty smooth but flight delayed 35 minutes due to late incoming aircraft. Free Wi- Fi during flight . Upon arrival in Aalesund no luggage for us. The luggage arrived next day. We had to drive 60 kms out to the airport and pick it up ourselves. No service!

Norwegian customer review :  3 April 2012 by Simon Williams    (UK)

Stockholm Arlanda to London Gatwick 30 March 2012 departed Stockholm more than 4 hours late - at 22.30 hrs instead of 18.15 hrs. The company blamed technical difficulties on the incoming plane, but the difficulties were not resolved and passengers eventually boarded a Norwegian plane at a different gate. Although there were occasional announcements, no personnel were available for most of this time and passengers were not kept informed. For the last couple of hours, passengers were stuck at the gate without sufficient seats. Norwegian calls itself (and acts like) a budget airline. But I paid £238.86 return for this shoddy service.

Norwegian customer review :  24 March 2012 by Peter Mair    (UK)

LGW-OSL-TRO return. Check-in at Gatwick was farcical, at security, I discovered I'd been given a boarding pass for the Oslo to Tromso leg, not the Gatwick to Oslo flight. I went back to check-in, where with barely an apology the clerk printed the correct boarding pass. The 4 flights were all efficient and friendly in comfortable aircraft with good leg room. LGW-OSL flight left 80 minutes late due to fog but OSL-TRO flight was held for connecting passengers. Returning on TRO-OSL leg, a replacement aircraft had to be sourced, but again the OSL-LGW flight was held for us.

Norwegian customer review :  19 March 2012 by Boris Mutina    (Slovakia)

CPH-PRG. I arrived at CPH airport very early but was allowed to drop my luggage, this turned out to be the biggest mistake. Gate still not indicated 40 minutes before boarding. Very old and dirty 737. Crew ok. In PRG the luggage delivery was delayed 25 minutes and my one was lost! After 3 days no news.

Norwegian customer review :  14 March 2012 by Alan Mackenzie    (Denmark)

CPH-FCO-CPH. Check-in at Copenhagen was done quickly using the check-in kiosks. Fast bag-drop. I have to agree with other comments that Norwegian does not control hand baggage brought onboard, boarding suffers from people placing oversized baggage into overhead lockers. Pre-paid seating was chosen, which gave extra legroom. On the return flight no Norwegian kiosks available in Rome Airport, but check-in desks opened almost 3 hours before scheduled flight time. Crew cheerful and attentive both ways. Food onboard is very expensive and poor quality. Flights on time and without problems.

Norwegian customer review :  12 March 2012 by P Miller    (UK)

LGW-ARN return. Very impressed by Norwegian: on-time both ways; friendly crew; new planes; free wifi; easy check-in. All at a competitive price.

Norwegian customer review :  6 March 2012 by V Aarni    (Finland)

HEL-OUL-HEL. Flights on time. Boarding was fast, crew friendly. WiFi onboard worked successfully. Suitable legroom with comfortable seats.

Norwegian customer review :  14 February 2012 by Neil Holdsworth    (UK)

LGW-CPH. Very efficient check-in that allows you to select your own seats - I was lucky enough to get row 1 window seat, with extra legroom. Efficient boarding - watch out though, gate closes 15 minutes before scheduled take off. Comfortable seats, well presented, professional crew. Onboard menu looked fine, chose to sleep instead of using the free wi-fi. Bags in hall immediately. Overall pretty much faultless as a low cost airline, comparable to SAS economy class but free wifi is a major plus. At £47, including a bag in the hold, I have no complaints whatsoever.