NORWEGIAN review : 18 September 2008 : by Daniel Sachse

Customer Rating : 4/5

I'm a frequent flier on Norwegian and more than satisfied. The online booking system is very convenient and easy to use; you can reserve seat numbers or optionally, at the latest, get them on check-in, which makes boarding efficient and comparably stress-free. The planes are clean and the flight attendants are friendly. Prices for onboard snacks and drinks are reasonable and often beat those down at the airports. On the other hand, your low air fare comes with the typical "low cost carrier symptoms": Little legroom, extra charge for check-in luggage, no inflight amenities. Also, minor delay times used to add up throughout the day, but the situation has improved a lot lately.

NORWEGIAN review : 3 August 2008 : by Kim Buxton

Customer Rating : 4/5

OSL-STN-RYG. Norwegian represented excellent value for money on this trip, undercutting the nearest competitor by a good 30% - I booked just 2 weeks before I flew and still paid a under NOK 1000. You get what you pay for, but I got efficient flight crews into the bargain). The aircraft are not the newest in the world, but I have seen far older on full-service airlines. I hope the present price of fuel doesn't push them out of the market so that we are left in a monopoly situation as we have been several times in the past. Then no-one will be able to afford to travel anywhere.

NORWEGIAN review : 26 July 2008 : by Francisco Pinyata

Customer Rating : 4/5

Norwegian, although categorized as a budget carrier, for me beats out it's main Scandinavian rival hands down. I've flown with them on numerous occasions and I have to say I have yet to experience the slightest of delays with this carrier. Seats and service were a bit above what is to be expected for the price... but then again you wouldn't expect anything more out of a 3 hour bus trip either. And most of the time a 3 hour flight with Norwegian is cheaper than taking the airport bus from the heart of Oslo.

Norwegian - by Francois Cancalon

28 March 2008  Customer Trip Rating :

Warsaw to Malaga (two return flights, one with all the family). All flights on time, pleasant staff, comfortable seats (with sufficient space for legs -not BlueAir!), good and inexpensive food service. The online booking system is excellent, as it includes the seat choice. Prices are highly competitive. Etiuda airport in Warsaw is not a marvel, but not as awful as usually described.

Norwegian - by Wiktor Karpowicz

28 August 2007  Customer Trip Rating :

Oslo-Bodø, Tromsø-Oslo and Oslo-Warsaw. All three flights on time. Quick check-in. Ticket to Warsaw very cheap - 110 NOK only. Domestic fares higher but better than SAS. Good option for travellers from Europe to Northern Norway via OSL - connection is guaranteed, even in case of delay. Another big advantage - you can take on board up to 15 kg of hand luggage. Staff helpful. The only drawback are their ageing Boeing 737-300s - quite noisy and worn out, it's high time Norwegian replaced them with new-generation aircraft.

Norwegian - by Peter Rosenberg

2 August 2007  Customer Trip Rating :

I travelled with Norwegian on an intra-Scandinavian flight. Of course Norwegian delivered the same service as every low-cost airline: food and beverages for purchase, slightly worn-out seats, tight legroom, but at least you get a seat number and the flight ran on schedule. As I paid only a fraction of SAS fare I cannot really complain. Thumbs up for the 150 Nkr change fee, which is quite a reasonable amount.

Norwegian - by L George

28 May 2007  Customer Trip Rating :

STN-Oslo and Bergen-STN, for the money there waa little to compalin about. Check-in at STN was completed in about 5 minutes (and I was number 3 in the queue) which was good. Offered an emergency row seat without being asked. Flight took off 15 minutes late but arrived a few minutes early into Oslo. Crew were efficient, and even smiled. On the return journey check-in took 20 minutes (there were several flights checking in at the same time), but the flight pushed back on time and arrived a few minutes early, the crew were efficient again and again I got an emergency row seat (prebooked at a small supplement). Overall an excellent journey, and with tea and a muffin only Nkr40 they don't rip you off once onboard.

Norwegian - by Paul Jacobsen

8 May 2007  Customer Trip Rating :

ARN-ORY and return. Most of the remarks I wrote in my previous posting still apply. The seating policy is not clear to me: in Stockholm the self-service check-in machines have not materialized yet and it was a free seating policy. On the way back I was given a seat number at check- in and was lucky enough to get the emergency exit row. Cabin crew was friendly but, surprisingly, could not speak any Scandinavian language. Their command of english was very good, though. I assume it was one of the aircraft and cabin crew which are usually based in Warsaw. Both flights were on-time and have the big advantage of using Orly airport, which is much closer to Paris than CDG.

Norwegian - by Paul Jacobsen

10 April 2007   Customer Trip Rating : n/a

ARN-OSL. My first experience with Norwegian was neither excellent nor awful. Although the flight was almost full, only one check-in counter was open at Arlanda, resulting in a long queue. But Norwegian announced it will introduce self-service machines as of May 1st, 2007. Flight was perfectly on-time and operated by a B737-300 : usual seat configuration but with leather seats, a nice touch. It is a very good and original idea to have the pictures of some famous Norwegians painted on the aircraft tail ! Food and beverages available for purchase, but it is a very short flight. Unusually for Scandinavians, the cabin crew was not friendly at all: not a single smile, unfortunately.

Norwegian - by John Miller

12 January 2007

I use Norwegian frequently to fly between Warsaw and Malaga. I've read the other comments regarding this airline and can only agree: the planes are a little tired and there are sometimes slight delays, but the staff are great and the prices are superb. It's currently the only airline providing a direct service between Warsaw and Malaga and I will certainly continue to use it. From my point of view, Norwegian is by far and away the best "low cost" airline I have used, and compares well with some supposed "full service" companies. The one thing that could be done to improve the service would be to sort out the "free seating" arrangement. In Warsaw, this results in a free-for-all rush for the bus. In Malaga, seats are allocated at check-in but once on-board the cabin crew announces that passengers can sit where they wish. Not good.

Norwegian - by Will Daniel

7 December 2006

ORY-OSL. The price of the flight was by far the most attractive aspect and getting a low-cost airline out of Orly is so much more convenient than treking to CDG to take SAS from Terminal 1 (read "nightmare") or heaven forbid finding your way to Beauvais for Ryanair. The aircraft were certainly a bit tired, and the pitch was not good, nor were the seats comfortable. Some professionalism issues with the flight attendants, who frankly looked a bit scary in their knee-high leather boots and black leather gloves. However, the return flight was certainly on par with anything you would get from SAS, service-wise. Pay-as-you-go refreshments are par for the course in Europe, whether you are a low- cost or not, and reindeer jerky was a nice thought for 'local flavor.' All in all, I'd happily take Norwegian again to avoid CDG and paying for Braathens. Their new external hub in Poland should be interesting and will open up some new routes in a stale market, so keep an eye out for that one.

Norwegian - by Paul Honeywell

19 October 2006

STN-OSL and back. Good price, reasonable seating but very little legroom. The main issue is timing. The flight out left 2 hours late, and the flight back nearly an hour late. The outward journey was by far the worse, as the aircraft arrived in OSL after 1.00 am. I would be wary of flying them again as I feel that their timetable is unrealistic.

Norwegian - by Brian Stoneham

6 September 2006

Have flown twice in the past 6 weeks Stansted - Trondheim return. Would recommend the airline to anyone. Checking in is easy, the staff on the ground and on board extremely friendly. Couldn't be easier. Plane not the newest but comfortable, and on my four journeys nearly always full. No seat allocation but then that is up to the individual to get to the front of the queue for required seat. Never bothered me. Food and drink a bit expensive, but hey, you're going to Norway! Very pleased, and good luck to Norwegian Air.

Norwegian - by Michael Rapp

12 August 2006

Oslo to Trondheim. No check-in formalities required as I only travelled with cabin baggage. You just show your printed e-ticket or "Bizzi Card" at the gate. Boarding was on time and usual procedure with free seating. We had to wait 15 min for departure due to some more cargo to be loaded in. Captain kept us informed about this. Flight was full and uneventful. No kind of service offered, not even sale of food and beverages. Maybe this was standard on this 40 min flight, but I'm not sure. Just before landing the crew passed through the aircraft to collect garbage. It was an absolutely satisfying no-frills flight for little money (249 NOK).

Norwegian - by John Spelman

12 August 2006

I have flown with Norwegian often over the past two years and rate them as the best all round airline on short haul, even compared to the big boys. Web is so easy and attractive to use, with the option, for a small fee, to change your flights (most useful). Planes i have found to be clean, punctuality is a little wayward but never bad delays unless some external thing like snow storms in Europe or something which affect all airlines anyway. As a budget option for Norway it is excellent. Against my better judgement but due to necessity I once flew with Ryan Air from Norway to STN and was screamed at by one of the FA when i had my backrest slightly a jar on landing - actually it was broken. I calmly but pointedly protested at the way i had been spoken to and they threatened to call the police for being a disruptive passenger even though I was on the steps leaving the plane! Thank god for Norwegian.

Norwegian - by Joshua MacDonald

18 April 2006

Hamburg to Oslo last week. This was my first time on board Norwegian. The aircraft was B737-300, it looked quite fresh inside - leather seats, and the normal configuration. The cabin crew was very friendly and helped passengers to their seat. After take off you had the opportunity to buy drinks and food. The flight was almost full so Norwegian must be doing well on this service I guess. The price I paid for the ticket was not much, the service was better than on SAS, which I usually have been travelling. I would not have any problem booking Norwegian again. Very nice!

Norwegian - by Robbie Barrigan

18 March 2006

STN-OSL-STN check-in at Stansted good although beware that Norwegian issue confirmation slips for outbound and return journeys, although Stansted check-in didn't even look at it, they do scan it on your return at Oslo so make sure you have all the documentation. Boarding was a shambles as didn't do sequential boarding. Flight slightly late on departure, but good service on board even if a trifle expensive for food & drink . Flight an hour late returning to London, sat on board for an hour waiting for aircraft to be de-iced? Expect that over in the UK but not Norway. All in all very good and would use them again.

Norwegian - by Martin Dronkers

10 February 2006

STN - OSLO Gardamon return. Decided to try them as didn't want the hassle and cost of flying to Torp with Ryanair then 2 hr bus journey to Oslo. Cost only £9 more than Ryanair for last minute booking. Checked in at Stansted with 20 mins to go to flight (due to roadworks on M11). With Ryanair I would have been laughed at trying to check in then. Very courteous staff through check in and flight. They smiled and importantly paid personal attention to passengers needs. I even paid £7 for muffin, drink and good sandwich, which is a first for me ! as I was so impressed with the staff. Express train to Oslo station £12.00 with all children under 15 free of charge. Overall excellent would recommend Norwegian Shuttle to anyone if thinking of using Ryanair to Norway.

Norwegian - by J Cardell

6 February 2006

Prague - Oslo. Very pleasant surprise. Leather seats, friendly crew, no problem finding a cheap ticket, very easy to use web site! Flight was full. Flew them the next day as well, then domestic to Harstad/Narvik Evenes airport (not sure what the correct name is, and it didn't seem like the crew knew it either). Leather seats, full flight even though it was a mid day flight. I recomend them strongly - compared to SAS Braathens which is pricey and with no free service.

Norwegian - by Kim Andreas Larsen

3 February 2006

OSL to RIX one way and I can only praise the efficiency and friendliness of staff, extremely low prices (paid just NOK 292!) and nice catering onboard their flights, although against payment only. They have a smart and practical website and excellent service at the airport from the check-in counter to boarding, although no seats assigned. All in all an excellent experience. SAS Braathens should begin taking notes when it comes to the website of the airline (including the calendar for the lowest fares) to the very last minute with their excellent staff and efficient operations.

Norwegian - by Y Mykh

1 February 2006

TOS-OSL. First time with Norwegian and quite enjoyable (Flew only SAS Braathens before). Clean and new plane, half empty as it was the last evening flight to Oslo, with all leather seats; too bad they were too short and a bit narrow - either your head or your legs could rest (but not both at the same time. Well handled luggage and helpful FAs. Good quality airline, which unfortunately I often hesitate to take due to connecting flights, which I might miss because of possible delays – low cost airline policies and stuff (though not low prices – remarkable feature of Tromso-Oslo route overall).

Norwegian - by Martyn Wildman

18 January 2006

STN-OSL-STN for long weekend leisure break. Choice was Norwegian or Ryanair. Norwegian fly to Oslo airport proper, whereas Ryanair use the remote "Torp" airfield. Online booking system was excellent and easy to use - on par with the BA site. Check-in was very rapid and efficient (on both legs of the journey), with 4 check-in desks at STN (compared to the 2 at Ryanair). Both flights had slight delays in boarding of around 20 minutes but that time was made up in the air leading to on-time arrivals. One minor gripe is that little to no information was forthcoming about the delays - a simple tannoy announcement is always welcome rather than leaving us guessing. On board the planes, though old, were clean and the FA's friendly and attentive and all spoke perfect English. The price of refreshments on board was fair. Overall, was impressed with the service offered and value for money - you'll need to save your pennies for the high prices of everything in Norway !

Norwegian - by Michael Rapp

30 December 2005

Oslo to Hamburg. Check-in was in the evening and therefore hassle-free. Check-in staff was very friendly. Boarding was efficient with priority boarding for families with children. Plane was an aging 737 with new seats in corporate colours. Nevertheless, condition of the aircraft looked good. Crew motivated passengers for quicker boarding by several announcements. After take off, drinks and food for sale were offered. Service was good, but not spectacular. In general, this was good value for money (€40 one-way, the day before christmas).

Norwegian - by George Hammer

17 August 2005

Flew Norwegian seveeral times this summer, including OSL, BGO, STN, SVG, EVE, SXF and ARN. All flights were on time. The aircrafts are OK, but they could spend more money on cleaning. Inflight service was OK- offering drinks and food for slae. The prices was very good. Most of the flights were full. Childrens family and elderly in need of assistance may preboard. The cabin crew was very friendly and you saw them all the time.

Norwegian - by Trond Meier

9 August 2005

Norwegian is a good alternative to SAS on both domestic and international flights. However their planes are old, and the seats are uncomfortable. The neckrest reaches me to my shoulders, and the seat pillow is hard so it feels like sitting on a wooden plank.

Norwegian - by David Charlesworth

29 March 2005

Easter Trip to Norway. London Stansted-Oslo, Bergen-Stansted. All flights on-time with 737-400's. Check in very rapid at both ends. Boarding involved no priority to those who check in in early, however it was orderly and the elderly and kids where given heaps of time to beat the crowd. Average set pitch for a discount airline. Very good in-fight service - but buy your own food. This airline is a good pick if you are flying to Oslo as they land at the new airport with a fast train connection to central station. They are better than Ryanair, on a par with easyjet but offer a more basic service than SAS or BA.

Norwegian - by Tor Braaten

1 January 2005

Using Norwegian on a permanent basis. Very good and reliable service. Have been travelling a lot STN-OSL, ARN-OSL + OSL-BGO. Always on time and very god prices. Value for money is very good. Crew very pleaseant and professional, always with a smile. The opposite of Ryanair where the crew always looks exhausted and sad.

Norwegian - by Andy Baker

3 September 2004

I have recently made two flights with Norwegian, from London Stansted to Oslo and Tromso to Longyearbyen. I have to say that the aircraft were both a bit tatty on the inside, and the flight from Tromso to Longyearbyen was delayed by 50 minutes while we waited for fluid to be added to one of the landing gears (after we had already boarded), but I must say that the flight attendants were the best!! They were friendly, warm, attentive and very helpful. It was worth flying with them for the flight attendants alone! But of course their flights are free-seating, so you need to be near the front of the queue for boarding if you want to get your preferred seat, especially if the flight is full (as was my flight from Tromso to Longyearbyen). All in all though, a very pleasant flying experience.

Norwegian - by R Nuvo

25 May 2003

I believe Norwegian Shuttle is welcome new competition for Ryanair for flights to Oslo. They have cheap fares that compete favourably with Ryanair. the airport is Oslo airport. with good links. Their additional charges are a fraction of the fare. Their Customer Service is just about excellent both online and offline.