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NORWEGIAN customer review :  29 January 2011 by S Oramo (Finland)

ARN-TFS-ARN with Norwegian. Booked it because of the cheap fare (if booked in advance) - we were a group of five, and the flexibility of not having to limit to the usual package holiday 7 or 14 days. Both flights were delayed by about one hour. On the way out, had managed to reserve Exit row seating which had great legroom, even if a bit narrow. The legroom on standard seats in their 737's is just about acceptable for a low-cost carrier. Food is all extra charge and quality is fairly horrid. FAs efficient and friendly. Altogether as expected, not better nor worse.

NORWEGIAN customer review :  28 January 2011 by P Sorli (Norway)

LGW-SVG. The experience was great with very good value for money, new airplane and attentive FA. This is a low cost airline, and the only thing that made me feel that it was so, was the seats as they were quite narrow. However, as the flight was short it didn't really matter, but on longer trips I would assume it would be a pain.

NORWEGIAN customer review :  14 January 2011 by T Clarkson (Sweden)

ARN-LGW-LGW-ARN. Chose the option to book seats online +70kr which I thought was a good decision but I managed to book the seat without a window. Norwegian has one of the most idiotic check systems as on international flights one has to check in manually at the desk or self check-in machines. The service during the flight was a joke, prices on board much higher than SAS. Tickets were 3000kr and overpriced for the service I got. Do not book on row8 as those are no window seats.

NORWEGIAN customer review :  27 December 2010 by Andrew Fleming (UK)

LGW-ARN return at the time of the pre Christmas disruption. Had booked non flexi tickets some time before for a reasonable price against SAS and full service alternatives - many offering poor connections. I am not used to budget airlines and as we were a family of 4 (2 small boys) I thought they worked out quite costly so I just paid to check a single case. Check in easy and quick. Outbound was delayed a little over an hour - no information volunteered within the airport, I had to ask. Equipment was a 737-300, clean and quite nicely designed cabin. Food on board as others commented was expensive bordering on the extortionate and service seemed to take forever - mostly due to the time taken to process payments. I was overcharged for my order but this was rectified when I realised. Return flight was the first successful departure on the route in 3 days, the airline had posted basic information on their web site but enough to convince us to make the 320kmtrip to the airport. Severe delays made us very late but check in staff understanding and helpful. In the event though we were only informed of a delay of about 2 hours after the check in had closed - this was attributed to problems at the London end so quite credible (again though information flow pre-boarding was poor). Overall - reasonable service for the money.

NORWEGIAN customer review :  25 September 2010 by Alan Mackenzie (Denmark)

CPH-FCO-CPH. Norwegian is one of the better no-frills carriers. Their web-site is easy to use and prices are reasonable for add-on extras - seat reservation, checked luggage etc. Purchases onboard are very expensive however, so you would be wise to buy any food beforehand. Our flights were on time, the passengers dealt with in an orderly fashion, and the aircraft very modern 737-800 series - clean inside and out. The cabin crew were friendly and professional. The only drawback is not being able to check-in on-line.

NORWEGIAN customer review :  11 August 2010 by S Holden (Canada)

Oslo - Copenhagen and that takes an hour and a half. Our flight was delayed 2 hours and the gate was changed 5+ times. The only reason we knew about the gate change was because they sent texts to my boyfriend's phone; there was nothing on the tv screens to tell us about any changes. We couldn't find a service desk anywhere and when I did find a woman who worked for Norwegian, she ignored me. Since there were no Norwegian service desks inside the airport security area, I couldn't go outside the security area to see what was going on at the Norwegian desk. Check in at both airports was a hassle because staff were unfriendly and the check in Oslo was very confusing.

NORWEGIAN customer review :  10 July 2010 by T Mayer (UK)

London Gatwick - Trondheim. Completely ridiculous check-in system. You can't check-in online, but at the airport you have to do it in a self-service machine. You then attach your luggage label to your bag. Then, you stand in line for an hour to drop your bag off. What is the point? Stockholm - LGW no online check-in. Self-service check-in didn't work. But there were three people on the desks and the whole process was extremely quick and easy. B737-300 was extremely cramped even though the flight wasn't full. Sort out the check-in at Gatwick and I will happily fly Norwegian again. Good destinations and good prices.

NORWEGIAN customer review :  2 July 2010 by Paul Van Alsten (France)

CPH-ORY B737-800. Comfortable leather seats with decent legroom. I paid for seat pre-selection - glad about it as flight almost full. Check-in hassle-free using the self-service machines. Food and drinks for purchase - a bit pricey. Informative cockpit crew, very friendly and smiling stewardesses. I usually prefer Norwegian for the crew friendliness and the arrival in Orly - a much more convenient airport than CDG.

NORWEGIAN customer review :  8 June 2010 by Johanna Hoegner (Germany)

OSL-DUS. For low-cost flights, it is not appropriate to complain too much about the general services. It was ok on my flight. But the point is how Norwegian handles luggage, in particular special luggage like in my case, a bike. It already starts complicated when registering it at the call center in Oslo. Although they announce strict rules, I was ensured to be allowed to use my producer-made soft bag for my folding bike. At the airport in Oslo, you are told to go to the "special luggage" counter, where a staff member wraps the bag with the bike in another plastic bag, but not in a very careful way! Remembering the extra fee of €42 for the bike, I was surprised to find it between all suitcases at the baggage claim in Düsseldorf and afterwards strongly damaged (deformed front wheel and chain ring). I couldn't find any Norwegian staff either in the baggage claim area or in the arrival terminal to report the damage. Trying to solve the insurance case on the phone again with Oslo didn't bring any solution about fair dealing either.

NORWEGIAN customer review :  30 May 2010 by S O'Brian (UK)

London - Oslo - London B737-800. Leather seats and designed so that leg room is much better than "old" seats. Check in OK, but I still miss online check in. Buy onboard service, a bit pricy in my opinion. Crew friendly both ways. Paid about 80£ for a return ticket, which is very cheap. Airport express train in Oslo is very nice - but pricey.

NORWEGIAN customer review :  4 May 2010 by C Connolly (Ireland)

CPH-DUB and I would have no hesitation using them again. Flight on an older 737-300, but with new slimline leather seats fitted. Leg room adequate, if not generous. Onboard service was slightly slow moving, but with a decent variety of items to buy, which seemed reasonably price and of good enough quality. Cabin crew were a little thin on smiles, but frankly, the same can be said of SAS. In fact, flying with Norwegian is little different than flying economy shorthaul on SAS - and the price can sometimes be cheaper.

NORWEGIAN customer review :  2 May 2010 by J Jensen (Denmark)

Nothing. I had a flight from Stockholm to Copenhagen, right on the edge of the initial airspace closure. No information from Norwegian. Once traffic is disrupted, passengers are basically left to their own devices. Norwegian is certainly not going to do anything to inform them, or help them.

NORWEGIAN customer review :  20 April 2010 by S Malt (UK)

We have been stuck in Oslo for five days and they have not offered any kind of assistance. We asked for food tokens or a drink, we were told no and then received the most feeble sorry I have ever heard. Every airline is supposed to present a document to you showing you your rights which was not carried out by staff. As soon as we complained in any way we were met with a blank expression and a repetitive "no" to all our questions. I cannot describe how awful our treatment has been by this low cost airline.

NORWEGIAN customer review :  27 February 2010 by A. Hansen (Norway)

OSL-CPH return. Ticket would have been quite expensive on this trip, but fortunately I had enough bonus points to get a free ticket. Either way SAS` tickets were twice as expensive, so no choice really. Used the self check-in machine on both OSL and CPH and had checked in and gone through security in no time. On the flight down to Copenhagen we flew on a new 737-800 which was spotless. Cabin crew was nice and friendly. The flight back was not so positive - a 20 minutes delay. Our plane was an older 737-300 and it showed signs of age. However, the seats were new, comfortable leather seats - not as clean, either. The crew explained that they had chosen to try to have a short turn-around as possible, and I guess that makes sense. Crew not as pleasant on this return flight, but all in all it was a satisfactory experience, and I almost always prefer Norwegian over SAS.

NORWEGIAN customer review :  8 February 2010 by M Thornber (UK)

LGW-OSL-TOS-LGW. Greeting and assistance at LGW by two Norwegian employees was exemplary and set an excellent first impression. Regrettably this was not so at bag drop (contractor). Cabin crew on all flights ambivalent and unfriendly. Norwegians own ground staff at LGW, and OSL stand out as being good representatives for their company. Shame it doesn't extend to cabin crew.

NORWEGIAN customer review :  8 January 2010 by D Cameron (Norway)

Dub-OSL. Normally I am happy with norwegian. This is not such a direct criticism of them, but seeing as there is no way to add feedback or complaints to their website I hope they read this and act on it. Check in at Dublin was very poor. Sky handling partners had only one person to check in a whole flight (for at least 30 mins until someone else came and helped). This was very frustrating, as there is no online check in, you have no option but to stand in line and painfully watch the families and groups of travelers slowly check in. Flight was at least an hour delayed. Scheduled departure time 1220, actual 1345. Why do they lie to you at the gate and say expected time 1300 - totally unrealistic. As for the actual flight, no travel updates from pilots along the way and not much of an apology for the delayed flight from FA's. As I said though, this is the 1st time I have had anything negative to say. As for the previous comment about bags. I actually like the lenient approach to cabin baggage. This allows for me if I have a suitcase (which compared to Ryanair is very affordable especially if you wish to take 2 bags) to carry heavier items in the hold and clothes in a duffel bag on board!

NORWEGIAN customer review :  3 January 2010 by E Irgens (Norway)

OSL-AGP. Since they charge extra for checked luggage, most passengers try to cram lots of carry-on in the overhead lockers. Bags that are way bigger than the limits given on our tickets. On arrival, I found that my suitcase didn't arrive. How this is even possible on a non-stop flight is strange, but Norwegians attitude to passengers with lost luggage is appalling. They do not answer their luggage enquiry line on weekend/holidays, and their complaints department could only give me a number to their ground handling staff in Oslo. I've tried numerous times, and waited on the phone for a very long time each time, but got no reply. When calling back to Complaints to ask if they had any other suggestion, the girl I spoke to got angry and slammed down her phone.

NORWEGIAN customer review :  22 December 2009 by G Isberg (Sweden)

CPH-LGW-CPH same day. Obama in CPH and snowstorm in GB caused major delays in both directions. The inflight crew were friendly and efficient. Lunch provided on the flight over and drinks on return free of charge to compensate for delays. The problem with these new airlines (in comparison to established ones) is when something goes wrong - for example major delays - because there is no representation at the airports to advise passengers. Called the airline to provide this as feedback. "I know" was the reply by the agent. Why doesn't Norwegian do something about it then?