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Malaysia Airlines Customer Reviews and Malaysia Airlines Passenger Trip Reports



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Malaysia Airlines Customer review :  15 January 2014 by C Mawhinney    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew business class Perth (Australia) to Paris (France) in Dec 2013 and back in Jan 2014. Terrible experience both ways. Malaysia Airlines delayed flights to London, Frankfurt and Paris for a handful of passengers delayed arriving in from Jakarta/Singapore (the stories differed), and showed no care that hundreds were inconvenienced when they should have instead re-booked those few late passengers. No-one took responsibility to help with onward travel plans that were now destroyed. Meals not great (not enough food to ensure your choice was met). Movies poor choice. On return trip a wailing child in the small economy section behind business class meant I could not sleep. It wailed for at least 9 hours. I paid for business class for the supposed comfort and experience. Let me tell you, it is not worth it. Even had a crew member tut at me when I wasn't immediately ready with my breakfast choice (never mind she appeared out of nowhere, with no warning that they were collecting breakfast choices). Lounges very poor - terrible toilet facilities, and food just not up to scratch. I am extremely disappointed.



Malaysia Airlines Customer review :  14 January 2014 by Alastair Birkett    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL to Sydney in business class on a new A330 airbus. Cabin crew were very attentive, great in flight service, drinks plentiful and food very good. I have no issues at all with the seat comfort and size. I am over 6 feet tall and I find the seat adequate for my needs. I continue to be very impressed by what great value for money Malaysia deliver in business class. I will be flying with them again, no hesitation!



Malaysia Airlines Customer review :  14 January 2014 by Alastair Birkett    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Adelaide to KL on a A330 airbus in business class. Another great flight! I have only praise for the fantastic experience I continue to enjoy when flying Malaysia airlines. The food in particular on this flight was of a very high standard and worthy of mention.



Malaysia Airlines Customer review :  14 January 2014 by Alexander Wijaya    (Indonesia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying KUL-CGK route, MH very disappointing. Still using an old B737-800 aircraft. Cabin interior looks old and boring. The seat cannot be recline. The meal was very simple, only rice, curry fish, and boiled vegetable which had no taste. The service was very slow. Passenger beside me order a nescafe one hour before landing. However up until landing the plane was still not served. Staff apologized and offered the salted nuts snack. No entertainment on board, this was an international route and a 2 hour flight.



Malaysia Airlines Customer review :  14 January 2014 by Alastair Birkett    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL to London on A380 in business class. This was sadly the last of my 4 flights on my Malaysia/Australia holiday. I started by holiday on an A380 in business from London to KL and what a great way to finish! I can honestly say that out of all the airlines that I have flown with in business class, Malaysia beats the competition hands down. The A380 experience in business class is just fantastic. None of my 4 flights disappointed.



Malaysia Airlines Customer review :  13 January 2014 by M Jamaludin    (Malaysia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MH17, Amsterdam-Kuala Lumpur, 3 January 2014, Business class on 777. Seat was outdated and uncomfortable. Cabin crew were not helpful and attentive. Catering was really bad and disappointing. Garlic bread was inedible and hard as a rock. Meals were ordered through Chef-on-Call but was given different meals. Cabin crew replied 'maybe they thought rice and potatoes were the same' when I asked about the meal. IFE was not updated and still showing last month movies and TV programs. Definitely not a 5-star airline.



Malaysia Airlines Customer review :  13 January 2014 by J Friedman    (Sweden)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Kuala Lumpur - Bangkok on Dec 30th. After reading the mixed reviews of this airline I was somewhat sceptical of flying with them. Old tatty Boeing plane from beginning of the 90's, so worn out and tired cabin. Seats and tables were broken, to the point where the entire seat row wouldn't recline. Food was actually inedible, which is bizarre for a 5 star rated airline, even air Asia can offer tasty dishes. First time on premium airline I had to return the food. FA's were efficient and courteous in service. There was absolutely no point in paying more flying with MH on this route. Will not be flying further with them.



Malaysia Airlines Customer review :  13 January 2014 by Budi Chandra    (Indonesia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flight from KL-Langkawi. MH use very old B737-400 for this route, the seats and interior looked very tired. It is not a 5 stars airline for sure, Malindo aircraft is certainly beating MH. For an hour flight, only peanuts and one round of drink was served. MH really need to replace their old B 737-400 to stay competitive.



Malaysia Airlines Customer review :  13 January 2014 by J Ashiblie    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled on MH1, LHR-KUL, 3 Jan as part of an American Airlines ticket originating in West Palm Beach via Chicago and London. The seat comfort on the A380 lower deck is as spacious as it is on the upper deck. The wide seats and the legroom made the journey most pleasant. The meals were sumptuous and the service is beyond expectation. Crew were definitely top notch. I have never had a comfortable long haul flight in economy in over 20 years when legroom started shrinking.



Malaysia Airlines Customer review :  10 January 2014 by C Tee    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Kuala Lumpur to Perth in business. The KLIA lounge was really poor and thought the on board product would impress me. Obviously I was wrong, no clear indication of priority boarding (so I queued for a long time before getting into the plane). Cabin was clean, no doubt. However, there was no personal storage compartment at all in this 'new business class seat'. Nowhere to put my ipad, book, headset etc. Asked the staff, she said just put them on your seat? Seat was hard and didn't seem to support lumbar. Had to put a pillow under my neck to make it bearable. I tried so many configurations and I couldn't lie comfortably to sleep, so I stayed up! I'm quite tall (179cm) and the angled lie flat seat was too short for me. I kept sliding down then hit the foot rest and exerted pressure on my legs. No amenity bags of any kind. Seat pitch was good but really tight seat width! Poor seat. In saying that, the cabin crews were professional, efficient and friendly. Satay was great. Though I didn't understand why did they put the dessert on the table even before main was served? Substandard IFE selection, couldn't find anything to watch. I noticed they only had ONE kids movie! Really?! Its poor product cannot be fully complimented by their great cabin crews. MH really needs to think about their product offering to stay competitive. It was overall ok but not great or even good and Certainly not 5-star!



Malaysia Airlines Customer review :  9 January 2014 by Saiful Mohsin    (Malaysia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travel very frequently using domestic route KUL-BKI. I'm not a fan of airline food, they are all bland especially when you are travelling domestic economy. But this particular trends get my attention. Back in 2011, the food was very good: 2 selections of Malaysian dishes (chicken or fish), with dessert (normally Kit Kat and fruit slices). Then in 2012-2013, the fruit slices were gone. My latest trip on 6-8 Jan 2014, we were given only the main dishes, no dessert / appetizer. Looks like they are not even trying to improve the main dishes and lack of creativity. Not sure if this is the cost cutting measure they are trying to pull, but it is not worth the money you are paying for full service carrier. And the cabin crew for domestic flight is OK (since there's no other FSC operating on that route). The Enrich miles program is good though, love it when they made Miles promotion last December. But I've seen better from the other carriers.



Malaysia Airlines Customer review :  9 January 2014 by H Williams    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-AMS-PER in business. Malaysia airlines feels like a cut price airline rather than 5 star. Fare competitive and significantly less than other carriers. Lounges substandard, especially in KL. No alcoholic drinks pre takeoff. 777 quite old and seats angled, although reasonably comfortable. Service variable: professional on outward and staff called you by name. Unpolished and unfriendly on way back. Food terrible; brunch of vegetable fritatta with chicken sausage truly revolting and almost the only meal I haven't been able to eat in my life! Most carriers would consider this meal too substandard to serve in any class let alone business. Malaysia is ok if you are paying a discounted fare but avoid it otherwise.



Malaysia Airlines Customer review :  9 January 2014 by H Shaw    (New Zealand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

 Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MH21, 1 Dec 2013, Paris-KL. MH131, 2 Dec 2013, KL-Auckland. My flight from Paris to KL was the best experience I have had on a plane. The plane was clean and new looking, the food was great, the staff were brilliant. When I jumped on my second MA flight from KL to Auckland it didn't compare at all to my first flight: the plane interior was shabby and the service was half of that of the Paris-KL service. Regardless of the second experience I still rate Malaysian Airlines as a brilliant economy-service airline.



Malaysia Airlines Customer review :  8 January 2014 by A Crane    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took return flights to Australia via KL. Don't understand how MA qualify for 5 star rating. Outbound flights 17 Oct were both night flights from Heathrow and KL, MH001 and MH123. First time travelling Business Class and didn't come up to expectations. Crew were noticeable by their absence and surly when present. Hospitality from the crew was minimal and not a smile in sight. Quality and choice of the food was disappointing, lacking imagination. Return flights from Melbourne 04 Dec via KL. Both daytime flights, MH148 and MH004, Crew were much better, they seemed to want to deliver a good personable service, making both return flights more enjoyable. Unfortunately the food again lacked imagination and therefore disappointing. To summarise, standards of the crews on aircraft are inconsistent so its pot luck whether you have an enjoyable flight or not and food was consistently poor.



Malaysia Airlines Customer review :  8 January 2014 by Ken Fong    (Malaysia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG to KUL business class on A380. The business class product on this short flight was disappointing. The service was mediocre and food poor. My chair could not recline and luckily the seat next to me was empty and could be used. The upper deck business cabin lacks privacy and even though the seats are lie flat, it was not comfortable. The IFE is adequate but pales in comparison to Emirates or Cathay. Headsets were given out 30 mins after take off and collected back 30 mins before landing! In Cathay, the headsets are already attached at the seat and can be used throughout the flight. MAS has a long way to go to catching up with its competitors and it does not feel like a 5 star airline.



Malaysia Airlines Customer review :  8 January 2014 by V Wong    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently travelled to Bangkok from Kuala Lumpur. KUL-BKK was codeshare with Thai Airways so I had a chance to compare with Malaysia Airlines. BKK-KUL was operated on a B737-800. The seat pitch of this particular B737-800 was only 30' which was extremely tight! Like many reviews here, it was way too tight even for a 2 hours flight. I am 178cm and I found some difficulties to sit comfortably on that seat for even 1 hour! Cant imagine how could they use this configuration as in LCC. They really need to do something on this! Cabin crews were slightly inorganic but efficient and generally responded well to requests, though, at times without a smile! The meal service was somehow pathetic: a small noodles with a small kitkat bar and a bite-size banana cake and all were quite tasteless. IFE option was substantially less compared to their Medium-Long haul flights: only a few movies and TV series. In comparison, Thai Airways was far more comfortable as the seat pitch was at 34' and it offered a full meal service with a smile too! What a shame that I feel MH could do so much more!



Malaysia Airlines Customer review :  8 January 2014 by Andrew Maile    (Indonesia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR - Jakarta on A380. I booked on MH as I'd read about the kid-free zone on the upper deck economy class cabin. This is not the case at all. In fact there seemed to be more babies and toddlers in this cabin than elsewhere on the aircraft! Overall the flight was fine which is probably about as much as you can hope for in Y class. Crew were efficient, food was adequate although I'd have preferred sandwiches and a piece of fruit in the snack pack rather than peanuts and cookies. The IFE is reasonable but not as good as other 5* airlines. Similarly, there were no little extras such as hot towels, menus or amenity kits. Overall, it didn't feel particularly 5 stars.



Malaysia Airlines Customer review :  6 January 2014 by S Howell    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-KUL on 1/1/14 on the last MAS flight of the day. 737-800 refit has an extremely tight seat pitch configuration and this really affected comfort on the flight. The cabin crew did a really good job but when someone reclines it makes you feel claustrophobic so you need to stand up for a while, then there is a problem. For anyone who wants to fly this airline between Hong Kong and KL, I would recommend going for one of the earlier services on the A330-300 or the A380 where the seat configuration is more suitable. The 737s should be reserved for flights under 2hrs. Normally I would recommend this airline for long haul but for regional services I have been extremely disappointed.



Malaysia Airlines Customer review :  6 January 2014 by C Kay    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK-LHR. First the good. Flights were on time and bags arrived quickly, and their cabin crew are great. The A380 was extremely comfortable, particularly their flat bed. However, we were a bit underwhelmed with the quality/choice of the food and drink on the intercontinental sectors (KUL-BKK-KUL was quite the opposite). Also, although we flew on 4 January, they AVOD system still only had December's programmes available. Don't know if this affected all MH flights or only our A380. Pretty poor though.



Malaysia Airlines Customer review :  2 January 2014 by R Koster    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Adelaide-Kuala Lumpur-Beijing. Happy with the Business Class product offered by Malaysia Airlines but if this airline wants to compete with the new player on the block in Adelaide, Air Asia, then clean the fuselages of your aeroplanes! A clean white Air Asia A330 (yes, in all white colour) pulling up alongside Malaysia's sooty white fuselage is not a good look. Also noticed a dirty A330 at KL, so ours was not a one off. Also hoping Business Class lounge at KL will be re-opened soon. One small gripe about food service, lunch out of Adelaide was served at 11.30am after a 10 am departure. Was too soon. Two years ago, a light breakfast was served, with lunch later in the flight. Maybe a cost cutting exercise?



Malaysia Airlines Customer review :  30 December 2013 by T Chigaros    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MH72, KUL-HKG. Was looking forward to flying the A380 in First as I prefer Asian carriers for travel. Airport check-in was fast and I was greatly relieved as there were huge lines for Business and Economy. The First Class Lounge is closed for refurb and the Business Lounge needs a refurb too. Boarding was easy. First has a separate entrance directly into the cabin. There are 8 seats, and nothing special. The crew were very pleasant and the Dom Perignon champagne was great. The A380 already looked tired. I walked through the whole plane and was not impressed. The FC Galley is located directly behind the cabin which separates it from Economy. I don't know what they were thinking in this design. Luckily it was a short flight so all the clanging and banging didn't bother me. Had this been a long flight, I would have been very upset. The menu was fairly minimal for the short brunch flight. I picked the lamb dish, which wasn't bad, but strange there was no salad offer. Dessert was an unopened carton of Haagan Daz with a plastic spoon. Next time I'll stick with Cathay or Japan Airlines.



Malaysia Airlines Customer review :  30 December 2013 by S Majid    (Malaysia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Busines

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-DPS on B777-200ER Business Class. The 16-year old plane is overly-dated together with its interior. Don't get me wrong, the interior was nice and clean, but you would know that the plane is from the last century. The good part is that the seat was less sophisticated than the newer planes, meaning the leg-room is extremely spacious. Cabin crews are polite and nice, but the food needs to be improved. Look forward to Malaysia Airlines replacing all of its B777-200 with A330-300 over the next 2 years. In the mean time, Malaysia Airlines will be milking these workhorse planes prior to retirement, meaning their Business Class tickets on B777-200 will competitively priced in the market.



Malaysia Airlines Customer review :  30 December 2013 by V Saunderson    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from London Heathrow to Sydney on 21st December 2013. Have flown with them several times previously and was always happy with the service. On this particular occasion I was disappointed. Both flights (LHR-KUL and KUL- SYD) were pretty full. In-flight service was interrupted several times by turbulence. I fly MH because of the 34" seat pitch in Economy, but on these two flights I felt like the space had been reduced somewhat. The food was awful, out of four meals served only one was edible. Would I fly with them again? Possibly, if there was a sale on airfares.



Malaysia Airlines Customer review :  30 December 2013 by L McNab    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Kuala Lumpur - Ho Chi Minh. My family and I took a 2 hour flight to Ho Chi Minh for our Christmas vacation on the latest Boeing 737-800 plane. However, the flight was not pleasant at all. The plane had poor ventilation and it was an afternoon flight and as the sun shone through the cabin, it made the cabin very stuffy and warm. Meal on board had 2 varieties for Economy Class, a chicken and a fish. The stewardess attitude does not even reflect what MAS to claim "Best Cabin Crew" or "Malaysian Hospitality". She barely smiled. Disappointed.



Malaysia Airlines Customer review :  25 December 2013 by C Baxter    (France)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Busines

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-KUL-DPS and return, end November, mid December. Out on their A380 to KL and then a B777 on to Bali, back on a 737 to KL and then A380 again, home to France. Having flown business and even first class on other airlines of 4 and 5 star rating, I cannot understand how MH have kept their 5 star rating, particularly when it comes to "food and beverages". Food out, more or less inedible, their signature dish was OK, but lukewarm, main course burnt, cheese course didn't appear and the desert was like eating cardboard (another signature dish). Food back, sadly was the same, although we were hoping for something better out of KL. The flights were on time and the cabin crew did their job, no lost luggage. One of the toilets was out of use for the 13 hour flight back from KL to Paris, but that happens. It was the best deal, at that time, from CDG to DPS, but won't be flying with them again.



Malaysia Airlines Customer review :  25 December 2013 by P Dunne    (Canada)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Busines

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have been using MAS to get in and out of Yangon in the last few months (10 sectors so far). I switched to them because they have good business fares that beat anything Silk Air or SIA have. It makes it worth the extra 44 minutes into KLIA out of Changi. Unfortunately in the last 3 trips I have seen 3 cancellations 5 delays and was at one point directed to 4 different gates over 5 hours for a flight from KLIA to Changi. Last trip out of Yangon was two hours late and I missed my connection in KLIA then got downgraded to economy and waited for two hours for the flight. So to make a long story short I am back flying Silk Air. It might be twice the price but they get you there on time and planning connections is possible. I like the MAS cabin crew and the product but the on time performance just keeps getting worse and KLIA is a train wreck.



Malaysia Airlines Customer review :  23 December 2013 by Zakaria Mohd Nizam    (Malaysia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Busines

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-CGK previously had wide body flight at least once a day. Now all served using 737-8 which is small and crowded. Food desperately needs improvement as it is tasteless. Paying for the most expensive flight for this route when other bigger plane like KLM is just half the price of MAS with better inside facility but food and steward/ess are lousy.



Malaysia Airlines Customer review :  23 December 2013 by S Howell    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-KUL-HKT, 20th December. Timing of the Brisbane to Kuala Lumpur flight is such that you just want to get on the plane, have a drink and try and sleep so not having a big meal served for me, made perfect sense. Breakfast was more important, and it was great without hot meal which I did not fancy. Good legroom in economy on the A330-300, smooth take-off and landings and friendly cabin service make MAS one of my favourite choices up to Kuala Lumpur. Onward flight to Phuket was pretty cramped but over quickly so my ratings are for Australia to Malaysia only.



Malaysia Airlines Customer review :  20 December 2013 by C Paul    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brisbane to KL, 15 November 2013 and returned on 23 November 2013. Travelled to Penang on 20th November and left Penang for KL and then to Brisbane on 23 November. Malaysia Airlines is one of the worst to fly with. The service is poor and on the trip there was no dinner given to passengers. No drinks were offered and when I asked for water it was ignored. On the way back we got no food except for a snack and then the meal was served just an hour before the plane landed at Brisbane Airport.  I wont be flying them again.



Malaysia Airlines Customer review :  17 December 2013 by Russell Morrison    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have been working in Brunei for the last 2.5 years so I am a frequent flier. My flight route takes me from ABZ to Miri via LHR and KL. The A380 airbus is an excellent plane, it is roomy, new and fresh. The cabin staff are a wonderful bunch who are always willing to help. I am extremely happy with all aspects Malaysia airlines have to offer from the airport itself to the lounges and most of all the wonderful Malay people. My baggage has never gone missing as things are very well organised. I have now reached platinum status and will continue to fly with MA for the foreseeable future.



Malaysia Airlines Customer review :  17 December 2013 by Jimmy Ashiblie    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-CDG, 13 Dec on the A380 Upper Deck with family. Excellent and impeccable service provided by crew. Meals were sumptuous especially the quiche before landing.



Malaysia Airlines Customer review :  16 December 2013 by Alastair Birkett    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MH1, London to KL, 11th Dec 2013 on A380. Fantastic experience for the moment I arrived at check in until I disembarked at KL. I missed my original flight (MH3) due to fog at London and was re-booked onto MH1. Lounge staff made the 8 hour wait a pleasure! The crew on the flight were excellent as was the food and service. (I was addressed by name frequently). The drinks just kept coming. The food was outstanding, the best business food I have had, large portions and each component cooked separately and assembled on the plate, not all heated together on the same plate and served. They had taken time with the food and it showed. Very comfortable and roomy seats, I am 6 feet 1 inch tall and had no issues at all even managed 6 hours sleep, no problem with the bed comfort. If you are looking for a quality business product at an affordable price look no further.



Malaysia Airlines Customer review :  16 December 2013 by Maggie Lee    (Malaysia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Disappointed with the services. Travelled from Phuket to Kuala Lumpur on MH787. The meal that I had pre-ordered was not provided. I ordered a seafood meal and got the vegetarian meal, the flight attendant said there was nothing but pasta left - tasted horrible. When I asked for orange juice, the flight attendant said all she had left was apple juice. No apologies, just take it or leave it. When I requested headphones I was told the flight was too short! So I watched a silent movie for 1.5 hours. However on the flight I took from Kuala Lumpur to Phuket, headphones were given to all passengers without requesting them. I don't expect this kind of service from a 5 star airline.



Malaysia Airlines Customer review :  11 December 2013 by Hans Roloff    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK-KUL on a cold and sunny late November morning in a B777-200. Flight not fully booked, business class with roughly 60% occupancy. Plane left Beijing/Peking with a few minutes delay and had good tailwinds, arriving in KL ahead of schedule. Seat comfort ok, did not perform a thorough test of all technical options. The flight time of almost 6 hours gave the crew enough time to unwind all the famous service features of Malaysian and their personal charm as well: Food (brunch) superb and in generous rations - did not get my favourite choice due to limited stock, but the alternative was really ok, too. Beverage selection almost at the level of intercontinental first class, but being a morning departure at 9am I restricted myself, just the champagne and the white wine. The crew addressed the passengers by name. One hour before landing they offered their well known Satay service - this time lamb and chicken - and underlined their excellent service reputation. AVOD ok, more options than I could ever use - I had to concentrate on F&B. Choice of newspapers and magazines limited compared to top European competitors.



Malaysia Airlines Customer review :  4 December 2013 by Hans Roloff    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight MH 006, KUL-FRA on a B777-200ER was delayed (just as all other MH flights bound for Europe this very night) by about 90 min, thus the plane left shortly before 1.30am, made up almost an hour en-route, and arrived 20 minutes late in FRA. Information policy on these and other delays was mediocre, airport announcements given in English were almost incomprehensible (not an MH fault). After boarding there was only a brief apology for the delay, no details given. The plane seemed fully booked, did not see any vacant seat in front. Welcome drinks offered were non-alcoholic, chilled, and delicious. With the first beverage service at about 2.15am I tried to have a glass of champagne - got it and it was lukewarm like a cup of tea after 10 minutes. Tried to switch to the white Burgundy and later to the Mosella Riesling - all the same, completely unacceptable. They tried to get me a cool glass of wine, but had no ice cubes or dry ice (as other airlines use) and so there was no way. During the Satay service I was thus forced to switch to their red wine choices, first took a glass of tasty Crozes Hermitage, when I had almost finished the glass one too eager hostess filled this glass up with a standard Bordeaux - at almost 3 am I was not in the mood anymore to ask for a new service. This spoiled the whole meal service, of course. The generous and high quality supper absolutely matched the expectations you have when you sit in a better class of a five star airline. My wife, not drinking any alcohol, was therefore extremely content with the service level offered. Seat quality fully ok, not full flat seating, but comfortable - had some good hours of sleep across Asia. AVOD was ok as well, but the screen offered only limited resolution "of times long gone by". This should be addressed and resolved immediately. Breakfast in the morning was again of outstanding quality and variety, able to feed hungry lions - really superb. I would have given a 9 or even 10 without the problems mentioned (so does my wife), but this flight showed that there is something to improve in the control processes.



Malaysia Airlines Customer review :  11 December 2013 by Munavar Khan Anzaar Ulla Khan    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from LAX-NRT-KUL-BLR. The service was really good, the cabin crew were very courteous. Seating was quite comfortable. Food was great - enjoyed it but the airline fleet was a bit old. The Inflight screens were very old on 777-200LR from LAX to NRT, the windows were scratched from KUL-BLR, no personal screens on 737-800. Overall the airline fleet was old.



Malaysia Airlines Customer review :  4 December 2013 by Helen Green    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Horrendous experience flying from London via Kuala Lumpur to Yangon. Flight MH3 was delayed by over 22 hours from 10.50 on 8/11/13 to 09.00 on 9/11/13 following a technical issue causing it to return to Kuala Lumpur. There was no attempt at warning anyone who was already checked in not to leave home very early to get to the airport, even when the travel agent had over 25 people travelling. Unfortunately it then got worse. Returning to the airport on 9/11/13 I was unable to check in because no onward flights from Kuala Lumpur to Yangon were booked or available even though the previous day we had been reassured it would all be done and the travel agent had also been reassured. For the next 4 hours I had to queue at Customer Services hoping I wouldn't lose another day of my holiday. All they really seemed to want is for me to cancel the flight and go away. Eventually I travelled on Thai Airways and Bangkok Airways to Yangon who were great but the planes was full because of Malaysia Airlines. My luggage even managed to keep up. I tried to complain at Kuala Lumpur airport on my return journey but even the Duty Manager was not interested. The last few times I travelled with Malaysia Airlines they were really good but I won't bother again, not after this experience.



Malaysia Airlines Customer review :  4 December 2013 by Sally Litherland    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I always try to travel Malaysia Airlines to Australia and I travel a couple of times a year. Last trip was fantastic with the new plane, but the main benefit is their brilliant customer service if something goes wrong. I've had to change my flight return several times with other airlines, and nothing has beaten the sympathetic and efficient service of Malaysia Airlines. I always travel economy.



Malaysia Airlines Customer review :  3 December 2013 by Seran Karunaharan    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-KUL-CDG. I recently flew from CDG-KUL-CDG. I flew on the latest A380. The aircraft was new and spotless. The check-in was smooth, the departure was on time. The flight crew were excellent. The inflight meals were tasty and adequate. I loved the breakfast which was shrimp and rice, it was delicious. The cabin crew were friendly and kept smiling with professionalism. The IFE system was superb, lots of variety and excellent touch-screen monitor. The seat was very comfortable and I had a wonderful sleep with enough legroom (I'm 6'2"). Overall, I was very much satisfied with this airline and I wouldn't hesitate to fly them again.



Malaysia Airlines Customer review :  2 December 2013 by B Williams    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-KUL-LGK-KUL-SYD: Firstly, the long haul flights. SYD-KUL flight was on an aged B777-200, with small television screens and old broken seats. KUL-SYD flight was on a fairly new A330-300. The return flight landed 30 minutes late primarily due to the fact that it took the ground crew an hour to board the plane. On both flights the cabin crew were rude, surly and inefficient. The food was generally appalling, especially the sausage roll served two hours before landing and poorly planned with wine served mid morning and tea served in the afternoon. Drink runs were lacking on the both flights, especially the return flight where I had to suggest that the cabin crew make one and even then they missed several rows of seats. The KUL-LGK-KUL flights were both serviced by extremely old B737-400. The fact that MAS still operates these planes is a disgrace. The interior was extremely dated, the seats were broken and the air conditioner works poorly on the ground. The return flight landed 45 minutes late in KUL due to problems with the air conditioner. The cabin crew were younger and generally more pleasant on these flights. Overall, MAS is inconsistent, the cabins are dirty and I am baffled how it achieved the 5 star airline status.



Malaysia Airlines Customer review :  2 December 2013 by C Gostimir    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We can not fault their services at all. The flight to Thailand and then to Phuket were as smooth as the travel back to Australia. They catered for my husband who requested that if there was a possibility of getting a seat with more leg room could they let him know and, they did. My boys requested for drinks and nibbles and got them pronto. Will definitely be flying Malaysia again.



Malaysia Airlines Customer review :  2 December 2013 by Err Augustine    (Malaysia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JHB (Johor Bahru, Malaysia) - KUL - KIX (Kansai,Japan) on 18 Nov. Firstly, JHB-KUL included service, beverages and refreshments. But the flight from KUL-KIX was delayed 3 hours. Because the flight was full, some passengers could upgrade from economy to business class for free and they just bought their tickets below RM 900 (JB-KUL-KIX). The provided breakfast was ok. Friendly crew on the flight, a smooth landing at Kansai Airport.



Malaysia Airlines Customer review :  2 December 2013 by Adree Frhan bin Adam    (Malaysia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew last month with their leased b737-800 KUL-KCH. Cabin well kept. Not great like their new sky interior. Seat comfortable on this route. Cabin crew service was excellent. Friendly, full of smiles, helpful and professional.



Malaysia Airlines Customer review :  27 November 2013 by W Pop    (Malaysia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-KUL-LHR. Booked this flight at a very reasonable price. The check-in was smooth, ground staff really helpful as I lost my way to the gate. Cabin clean, bright and new. Seats are comfortable after reclining it, legroom was more than enough. Food served was tasty and comparable with other airlines such as Emirates, Singapore Airlines and Qatar. IFE was installed with good selection of movies, I could whatever I wanted. Throughout the flight, the Cabin Crews were efficient and always smiling. Same service coming back too. Malaysia Airlines is really a great airline, will not hesitate to fly them again.



Malaysia Airlines Customer review :  27 November 2013 by S Drew    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Kuala Lumpur, 26/11/13 on A380. Flew business class to KL from Heathrow, the plane was spotless upon boarding, many pleasantries from the well presented cabin crew, very helpful and obliging. Great food as well. Only a slight nag, if you are taller than 5ft 10 then the flat bed is too short between the head board and the back of the seat in front, ie you cant stretch out on your back to sleep. Other than that, great experience, and I am flying back in a few days on the 23.55 back to LHR - I hope it will be the same experience, apart from the bed.



Malaysia Airlines Customer review :  27 November 2013 by P Martin    (Singapore)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SIN-KUL-BNE return in business class. 737-800 for Singapore-KL and A330-300 for KL-Brisbane. 737 nice new planes and only a 45 min flight - service efficient but naturally basic. KL-BNE was day flight. Took off at 10am and the first meal service was 2 sandwiches and some fruit. There was then no other food served until 2 hours from Brisbane. What food was served was of a good quality but why it wasn't the other way around in terms of meals I really couldn't understand. Considering it is a reasonably new product I was very disappointed by the seat on the A330. It is narrow, hard and doesn't got flat which on the night flight back from Brisbane makes a huge difference, I think MAS are good and the value for money was very good but this is not a 5 star airline not even close. Compared to Qatar/Cathay etc they are miles behind.



Malaysia Airlines Customer review :  25 November 2013 by Yem Ju    (Japan)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew NRT-KUL on the Boeing 777-200. It was a midnight flight on a clean, spacious and comfortable seat. Slept very well, the food was above average. The IFE was great as latest movies was installed. Crew was offering water through the whole flight. Overall, Malaysia Airline's service really suits the 5-star awards.



Malaysia Airlines Customer review :  25 November 2013 by Stephen Mitchell    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Although I do undertake around 10 long-haul trips per year this trip, from Kuala Lumpur to Amsterdam, was my first leg with Malaysian Airlines. It was a bit of a disappointment as I had been looking forward to a new experience. I felt the cabin service was not of the quality expected and experienced with most other airlines. There was no eye contact and no smiles. There was an air of impatience too if a request for say a choice of main course required a second look at the menu. I just felt my server just wanted the chore of serving passengers to be completed as soon as possible. Having said that, the flight was conducted professionally with pre-take off and landing checks in the cabin being completed diligently. I hesitate to recommend but this was, of course, a first time experience, perhaps future trips would be better.



Malaysia Airlines Customer review :  22 November 2013 by Bordas Trevor    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew out of Perth November 5th on a late afternoon flight to KL and then on to Narita late evening. Dinner served an hour or so after takeoff. Then came an announcement that due to turbulence, hot beverage service would be terminated, seat belt sign went on and crew disappeared. Turbulence was minimal and we wondered what the fuss was about. During the early evening lights were dimmed and crew conspicuous by their absence and were not really seen until close to KL. Passengers observed going to galley and having to ask for water. The flight on to Narita followed the same pattern, turbulence, lights dimmed and little crew service. We had not flown with Malaysia for a long time and wondered if this was their normal standard of service and would it be the same again for our return journey. We departed Narita on the 19th late evening and our first observations were that we must be flying with a different airline! Service was great and crew pleasant and attentive at all times. Yes, the announcement about turbulence was made and the seat belt sign came on but this did not faze the crew. The same excellent service was given on the KL to Perth sector.



Malaysia Airlines Customer review :  22 November 2013 by P Wong    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-JHB with old 737-400. IFE was not installed but the seat is very large and comfortable. The flight attendant was hospitable and very polite. Refreshment was good during this short flight. Recommend to everyone for this 5-star service.



Malaysia Airlines Customer review :  19 November 2013 by Leong Penncy    (Malaysia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-BKK-KUL. Overall Malaysia airlines provided the best service on my flight. Nice crews, good entertainment, comfortable seats, new aircraft and etc. The only imperfection was the food, not tasty and a low class menu. Anyway, I'll still fly with MH again.



Malaysia Airlines Customer review :  18 November 2013 by J Miles    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-KUL-KIX and back. All flights full. Excellent service, lots and lots of food, snacks, cabin crew always offering drinks. IFE was good. Seats had lots of legroom and recline. Seats also very comfortable. Cabin crew very friendly, however only one female cabin crew on first flight SYD to KUL who was in business class, very surprising. Overall a pleasant experience. KLIA is a great airport to stopover at. Highly recommend Malaysia Airlines.



Malaysia Airlines Customer review :  18 November 2013 by F Marchi    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I decided to go with Malaysia Airlines instead of Jetstar, because you get full service, meals, drinks entertainment etc, but it was a horrible old plane, food inedible, costing me around $1000 from Melbourne to Phnom Penh. Rude staff, uncomfortable seating (economy), poor selection of entertainment. Coming back to Melbourne I was seated at the back, right next to the toilets, smelt horrible. Never again.



Malaysia Airlines Customer review :  12 November 2013 by T Reuper    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAS operates old B777 on FRA to KL with no full flat bed and seat layout is 2x3x2. Service is perfect, food and wine excellent. They deserve more attention, and a full flat bed in Business class.



Malaysia Airlines Customer review :  12 November 2013 by T Reuper    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL to Hanoi on B737-800. MAS are making significant efforts to compete. Their service is outstanding, quality of food and wine very good. Seat comfort on the short haul flights is similar to other airlines in 2x2 configuration, aircraft quite new. MAS provides prices which are almost always lower than Thai or CX, not to mention SIA.



Malaysia Airlines Customer review :  10 November 2013 by D Tansell    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong to KL to Adelaide, a bad day for Malaysia Airlines. Scheduled departure 2:40pm, but major delay to aircraft arriving. Departure estimated to be 4:30pm but eventually closer to 6:00pm. Captain cited technical issues, but no other explanation. Flight OK up until half hour out of KL. Entered holding pattern due to "traffic conditions" at KLIA. We were not too concerned as we had experienced something similar flying in from Adelaide a few days earlier, but by now we had eaten up our 4 hour transit to catch a connection home. After 3 or 4 circuitsthe co-pilot announced some "unexpected news" that we were diverting to Penang due to the fuel situation. We proceeded to Penang, with a later assurance that we had plenty of fuel to get there. In my experience most airlines have problems from time to time with weather, equipment and other factors out of their control, but it is how they handle the situation and their paying customers that is a true measure of their quality. This situation unfortunately highlighted some deficiencies with Malaysian Airlines systems and processes. We got plenty of apologies but not much more. On landing at Penang we were given very little information about what would happen. We got the usual announcements about not moving until the seat belt light goes out, but nothing about what would happen next. Passengers gathered their possessions and stood up expecting to disembark, but silence. Eventually after about half an hour, the pilot announced that the flight crew had exceeded their allowed flying time, and another crew would need to be flown up from KL to fly the aircraft back, and this would be about 12:30am ( we landed at about 9:30pm). So there we sat for 3 hours. The cabin crew were conspicuous by their absence, and it was hard to identify anyone in charge. Very little attempt was made to make an effort to look after the comfort of the passengers, and almost no information or updates were passed on until the replacement crew arrived around midnight. Of course the headphones had been collected before landing, so we could not pass the time watching a movie. It was possible to go and get a drink from the galley if you were able to get past the groups of agitated passengers. Eventually we left around 1am and arrived at 2am at KL. On arrival we were given vouchers for hotel and taxi, and boarding passes for a flight to Adelaide the following evening, and pushed out of the airport without our luggage. I suppose we should be grateful that Malaysian Airlines found accommodation for us, but it was in a village called Sepang about half an hour from the airport, and while rated 3 stars I think this would be rather optimistic. I could not help thinking that this was a pretty cheap effort, and this was reinforced by the expression on the face of one of the ground staff who asked us where we had been accommodated. In the end we arrived home 24hours late, and minus one bag. This experience raised many questions about Malaysia Airlines' commitment to passenger satisfaction and comfort, their cabin crew organisation, the suitability of KLIA as a hub, their fueling policies and procedures and their management in general. It is hard to imagine a circumstance where I would consider travelling with them again.



Malaysia Airlines Customer review :  10 November 2013 by Jane Anderson    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL to SYD - flight delayed because baggage can't be loaded, problem was not MAS but airport facilities in KL. Kept informed by Captain whom decided to leave without some bags rather than indefinite delay - fair enough. Very full flight and extraordinary number of small babies - all of whom wailed on take off and landing. Cramped and noisy flight. Difficult seating arrangements for families, especially those with small children and babies. Cabin crew civil, but not usual friendly service. Filthy toilets, but some what understandable given the very full flight and origin of some passengers. I do wish they'd managed more cleaning of the toilets, but the state of the cabin on landing is horrendous. My bag didn't arrive on the same flight and was delivered the next day. I imagine this was just awful for many people, but I coped ok till the next day. All this is within reason and managed as best as possible. My big complaint is the food. The second 'snack' of the sausage roll really needs to be changed. How many people have to complain before the airline does something about this. Why be known as the airline that you have to bring your own food before you fly? Change the sausage roll, it truly deserves to be dropped. It is horrendous and it's the first and last thing I think of when flying MAS economy.



Malaysia Airlines Customer review :  10 November 2013 by Marilyn Marshall    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Adelaide-KL-Phuket return. Firstly they ran late for every flight. No drinks regularly offered, you had to ask constantly for water, cups of tea and coffee served with powdered milk. The food is disgusting, dried up pastry sausage roll. The meals were awful and half the food was left off my husbands tray. Our final journey KL to Adelaide I just wanted to cry, I was so uncomfortable in my seat.



Malaysia Airlines Customer review :  10 November 2013 by M Niall    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IST-KUL-BNE in late October. We fly annually to Europe with MAS. The service only seems to get better. The cabin crew were uniformly helpful and pleasant. Food and beverage service very good. The only area needing improvement is their lounge at KL which is getting a bit tired and at times very crowded. Also the lounge used at Istanbul being the Millenium Lounge is an embarrassment. Any of the other lounges would be a better choice by MAS. We will continue to fly Malaysia Airlines.



Malaysia Airlines Customer review :  10 November 2013 by Hussin Norhilman    (Malaysia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Over the years, Malaysia Airlines is going bad. The service is one of the worst I have ever had. Heard a lot of people say the cabin crew treat Asians differently if compared to Europeans. I guess where you come from affects their service towards you. Everything in Malaysia Airlines is downgraded, the comfort, the services, the food etc.



Malaysia Airlines Customer review :  10 November 2013 by J Teoh    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-KUL-SYD in Business class. LHR-KUL on the A380. Check-in agent at LHR very friendly and advised of fast-track through security and location of lounge. First class lounge (due to OneWorld Emerald status) very nice with great views of the tarmac and having a good selection of food at the buffet stand. A-la-carte menu was of excellent quality. The staff at the lounge were very helpful, friendly and accommodating, making the experience a complete pleasure. Priority boarding not quite what it should be, as there is a boarding gate for business class passengers and economy passengers on the upper deck who board together, and a separate boarding gate for first class passengers and economy passengers on the lower deck. Despite this, boarding was relatively quick, orderly and efficient. Non-alcoholic pre- departure drinks offered. Flight was delayed due to a crew member being injured prior to departure and they had to wait for a replacement crew to arrive. Seat was very comfortable in both the sitting and flat positions. There was also plenty of storage space for personal items. Good selection of IFE with a reasonable amount of latest releases. Cabin crew were excellent on this sector. They were very friendly and helpful throughout the flight. Pre-ordered meal through their Chef-on-call service was honoured. Quality of meals on this sector was quite good. Flight arrived late into KUL but some time was made up in the air. However, it meant that the connection for the flight to SYD was still a bit tight. KUL-SYD was on a new A330-300. This flight was held back to ensure that connecting passengers and their luggage made it onto the flight, which was much appreciated. Cabin crew again were great on this flight. My pre- ordered meal was honoured and it was excellent. This was probably the best steak I've ever had in the air! The satay, of course, was excellent. IFE similar to what was on offer on the A380 flight from LHR to KUL. The seat is comfortable in the sitting position but not so much in the angled flat position. Storage space for personal items is very poor on these seats. Flight arrived an hour late into SYD. Check-in luggage did make it through but did not come out first. However, I was just glad that the luggage made it to SYD. Overall, a great experience and one that I will continue to use due to the consistency of service standards and good value for money.



Malaysia Airlines Customer review :  6 November 2013 by E Bannon    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled London to Melbourne and return via Kuala Lumpur on A380 and A330. What was otherwise a pleasant journey was marred by poor quality of food served on all 4 legs.



Malaysia Airlines Customer review :  6 November 2013 by Van Ngoun    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-KUL-PNH/BKK-KUL-MEL. Everything was just ok, not fantastic with this so-called 5 star airline. The most disappointing was the catering - very average. How could they serve us a below-par sausage roll for a main meal. I noted they are cutting corner with food. Why? I don't know. The best was 30 kg luggage allowance and that's all. Will fly with them again if the price is right (cheap) but have to bring my own food along.



Malaysia Airlines Customer review :  4 November 2013 by Y Ren    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-KUL-CGK-KUL-PEK PVG-KUL-SYD in Business. I have to say the service improved a lot with MH this time. Not every leg was great but I have to say most of legs are better than I expected and better than my last experience with MH. I discovered I could use QF first lounge in SYD as a Emerald member, great experience as always. service between SYD KUL SYD are better than medium haul such as KUL-PEK and PVG-KUL. KUL-CGK-KUL legs are okay but nothing special. For 2 hours flights it is okay. No toiletry bags was distributed for 6 hours flight from KUL to PEK. PVG-KUL leg was not great, one of staff in business class was really unprofessional. I ordered chef on demand when I booked my ticket, but seem they mixed up my booking. Never mind the staff member was really unprofessional, could not care less it is airline mixed up the meals. The flight could not land in KL due to the bad weather. We have to land in Penang and waited for two more hours. First lounge in KL is good but so dated. I think MH is going to do some renovation. Seats are not great, you can only have 3 positions and not designed for lounging only for sit and sleep. It was a much better trip than my previous trip with MH. I hope MH could keep it up as I am going to travel again in couple of weeks.



Malaysia Airlines Customer review :  4 November 2013 by T Myers    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I travelled from London to KL on MH3. 10.50am on 29th Oct 2013. I would like to comment about the food. The fruits were either too hard or too soft. It would be better to serve only ripe fruits as the rest is inedible. Chose fruits that travel well and put them together. The watermelon was over-ripe and the kiwi fruit was rock hard. Also, the satay beef was too dry. This is the second time I have noticed this in Business class recently.



Malaysia Airlines Customer review :  4 November 2013 by S Kamal    (France)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-CDG. Experienced a wonderful time on board the MAS A380. FA's were extremely attentive, friendly nonetheless. The reclined seat was comfortable. IFE was OK with a variety of international and local films. Worth every penny flying with MAS. Highly recommended to all.



Malaysia Airlines Customer review :  4 November 2013 by A Chudleigh    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Malaysia Airlines 4 times in the last month. The flight departing Kuala Lumpur to Sydney at 22.50 provided no evening meal but a snack only. This turned out to be an inedible mushroom sausage roll. The alternative (non vegetarian) was not available. This is clearly inadequate for a 5 star airline particularly as we had been on a connecting flight with a 3 hour transit at KL and the breakfast serving would not be for 5 hours. Malaysia certainly need to lift their catering for long haul flights.



Malaysia Airlines Customer review :  4 November 2013 by S Laing    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight MH001 - LHR-KL. In a word excellent. IFE, food, comfort and service cannot be faulted. Clean, spacious A380, professional cabin crew. Flight MH1164 - KL-PEN. Good, efficient short-haul connection.



Malaysia Airlines Customer review :  4 November 2013 by J Lowder    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Firstly, we arrived at Melbourne Airport with a stack of ski gear, right up to our luggage limit. One of us was over, one under - one spot on. The lady just asked for passports and said "they're being strict on the luggage tonight, just shuffle some stuff between the bags and I'll weigh them again". We got the same at Narita on the way home (even when we were running a little late because of a train ticket mix up on the way). Food was good (except for those disgusting chicken sausage roll things we got for the "light snack"), and the vegetarian options are a little crap. Seats were comfortable with wings that allowed you to get some shut eye on the full flights. Leg room was ok (but I'm 6'3") so I'm used to being uncomfortable sitting anywhere. Drinks came around every hour to keep everyone hydrated. The entertainment system was fine, staff were pleasant.



Malaysia Airlines Customer review :  4 November 2013 by T Betts    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-NRT-KL-DPS and return. Where did this gem of an airline come from. Usually take JAL or Cathy Pacific - but the ticket price was worth a chance. Unbelievable Satay and meals. Gate staff in NRT were a bit frigid, but all others were spot on. FA, both male and female were wonderful and took the time to talk with the passengers about themselves. Unfortunately, they had to apologise for the seats and knew that they were not the greatest - but at least they were honest. Video, movie etc on a par with the other carriers. KL lounge was beautiful - unlike LAX - but the shared lounge in NRT had little to no food - but they went out of their way to make sure we were comfortable. Top shelf service based on the value of the ticket. Can hardly wait to fly them again.



Malaysia Airlines Customer review :  31 October 2013 by C Sugowdz    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had 4 flights with Malaysia last month, Sydney to Istanbul via KL and return. I was a bit worried after reading some of the reviews here but I have to say that I was delighted with everything. The person next to me on the IST - KUL leg left some belongings in the lounge and told the onboard staff who sent someone to retrieve them! Service was excellent and wonderful value for money. I'm not tall and didn't find the angled seats a problem. The only problem on this flight was having to turn off all electronic devices, even those in flight mode which was a bit annoying as I only had a Kindle and a tablet to read as something was causing interference in the cockpit.



Malaysia Airlines Customer review :  31 October 2013 by J Bowen    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-Heathrow. Great airline. The plane was clean and the staff were friendly. There was an excellent choice of films, documentary, comedy, etc. The food was great for airline food, even a smoked salmon side salad. I would fly with this company again.



Malaysia Airlines Customer review :  30 October 2013 by M Jamaludin    (Malaysia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-HKG-KUL, Economy Class on A380. Full flight both ways. Boarding at KUL was chaotic due to change of departure gate at the very last minute which also resulted in late departure from KUL. Assigned seat was taken by another passenger and was informed by the passenger that the stewardess told her to seat there. Had to wait for almost 10 minutes while the cabin crew rearranging the seating according to the seat number stated on the boarding pass. Meals were good on both sector. IFE crashed 3 times and the supervisor only managed to fix the problem one-hour before touchdown at HKG. Cabin crew were not interested in their job.



Malaysia Airlines Customer review :  30 October 2013 by C Kay    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL - Denpasar - KL using rewards ticket. Both flights on time, bags out quickly, decent quality food and drink, very friendly cabin crew. Very good experience.



Malaysia Airlines Customer review :  30 October 2013 by Martin Gomez    (India)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled COK-KUL-MEL, MH129, Oct 2013. The 737-800 on the COK-KUL sector was congested but the 777 on the KUL-MEL sector was okay. Inflight service was perhaps the worst we have encountered. The catering was most noticeable as meals were insufficient and no choice of drinks. Malaysia Airlines is cost cutting even on tea and coffee. I suppose you get what you pay for. Will never travel Malaysia Airlines again.



Malaysia Airlines Customer review :  29 October 2013 by X Guan    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-NRT-LAX, Economy. I purchased the ticket while they were on special offer, the fare was very reasonable. LAR-NRT: Check in staff were not friendly, aircraft was old but the seat was comfortable. Entertainment system crashed twice and the sound and screen quality was bad. Inflight service was okay and the food was average. NRT-LAX: Check in very slow. Poor entertainment service and the flight attendant who delivered our meals (dinner and breakfast) was disrespectful. I wouldn't recommend this airline.



Malaysia Airlines Customer review :  29 October 2013 by S Kelly    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

What an absolutely non-customer service focused Airline. Never again will I fly with Malaysian Airlines. It was the first and last time. Normally I fly with Singapore or Emirates, but had seen some reviews saying that Malaysian was good. How wrong could you be. 19 hours delayed, bag lost. When I missed our connection due to delays, not one person from Malaysian made any effort to help over 20 people also delayed with me. I arrived Terminal 1 Heathrow, was told to go to the tranist area in terminal 4 where I was turned away by security. I then had to return to Terminal 1. I then queued for an hour at least before I was told to go landside for assistance. This then took four hours before I was rebooked. I was then given some pittance value food vouchers that were only eligible in a terminal I was not departing from. Then, even though the staff had over 9 hours before I departed on my rebooked flight (with Etihad), I was told on departure my bags would not make it. My single stop trip had also been turned into a 2 stop trip which added another 6-8 hours. No help whatsoever when they lost my bag, just left at an airport in Australia with no clothes. Pay a little extra and travel with Singapore Airlines.



Malaysia Airlines Customer review :  29 October 2013 by B Carey    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled on the new 787 plane LHR to KL and sat in the upper deck seat no: 33H an aisle seat in a row of 2. Was impressed with the cabin which is small (about 10 rows) and has a seat configuration of 2-4-2 unlike the lower deck which has rows of 3-5-3 in economy. Service was very good and food reasonable with frequent snacks on offer. Boarding in this cabin is also smoother than in the lower deck as you board using the same door as business class. Plenty of films/TV shows etc to watch including recent films as well as classics. Absolutely no complaints at all once I was on board. However Malaysian Airlines customer service is the worst I have come across and was so incompetent/rude on the several occasions that I dealt with them that I will never travel with them again. In London before my flight they would not allow me access to my flight details on the internet and refused to reserve me a seat: in Bali I was unable to contact the office either by phone or in person to change the date of my flight to KL and was forced to fly with another airline although I had paid for a flight with Malaysian Airlines and in Kuala Lumpur I spent 5 hours in their office trying to ensure my flight back to the UK would not be cancelled. A woman seating next to me in the main MA office had been there 2 days waiting to speak to a customer service adviser.



Malaysia Airlines Customer review :  29 October 2013 by T Biggar    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return trip from Brisbane to Bangkok. First time on the 330 on the Brisbane to KL leg. Had read other reviews which were critical of the seating comfort on the 330 but I found the comfort more than acceptable. Cabin crew very attentive and food excellent. Had booked a meal using Chef on Call and was served the meal for breakfast. Flight to BKK was on a 737-800. Was an older plane with no IFE but cabin crew were good. Flight on the return from BKK to KL was on a newer 737-800 with IFE. Only complaint for the return flight to BNE is that was more than 2.5 hours into the flight before I was able to get my first drink and that was after asking for it. After that no problems having wine etc topped up. Food was very good and the Lobster Thermidor was better than that on SQ.



Malaysia Airlines Customer review :  26 October 2013 by K Marsh    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

In July 2013 my husband and flew to Sri Lanka from Melbourne for a 3 week holiday. The flight was good from Melbourne to Malaysia, short turn around, then on to Colombo. The return was hoped to go as smoothly, but not to be. I have two issues with the airline, both about treatment to passengers. Firstly flying from Colombo to Malaysia we were subjected to extremely loud promotional material about the airline for over 30 minutes. It left us with fingers in our ears, and quite annoyed as it was very early morning. Many people were clearly discomforted by it, and a request by another passenger to turn it down was ignored. That alone would lead me to not fly again. I made the mistake of ordering a vegetarian meal on the flight over, and had the most bland and unimaginative food possible. My husband enjoyed his food, but noted it was considerably poorer quality on the flight back to Australia. I will avoid this airline from now on, and next flight was booked with Singapore Airlines.



Malaysia Airlines Customer review :  23 October 2013 by C Ellis    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-KUL-LHR. After reading the reviews on here I was a bit sceptical about flying but was very pleased. The food was excellent, the crew were very efficient and pleasant could not fault any of this. The seat comfort was ok once the optimum position was found. The pillow and duvet were fine considering how much cheaper they are than EK or QR it did not lack in quality in comparison with the ticket price.



Malaysia Airlines Customer review :  23 October 2013 by Jeffrey Richards    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled from Hong Kong to Adelaide on 21-22/10/2013 and the leg from Hong Kong to Kuala Lumpur on the A380 was easily the best flight in 15 years of travelling on Asian airlines that I have encountered. Seating had plenty of leg room (something missing on the A330-300 from Kuala Lumpur to Adelaide), and the cabin service was unbelievably good. The staff actually looked to be enjoying their job. Will certainly be flying Malaysia Airlines again.



Malaysia Airlines Customer review :  23 October 2013 by J Tjahyadi    (New Zealand)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-KUL-AKL. I don't think they deserve to be classified as s 5 star airlines, I traveled with Thai Airways from Singapore to Auckland and their plane was much newer, better food, and flight attendants were friendlier. I boarded a very old Boeing 737 from Singapore to KUL with connecting flight from KL to Auckland. The aircraft from Singapore to KL was old, with many of the seat arm rests torn off. Some staff were not friendly, we were served a dried pastry, overcooked and almost inedible, and the inflight entertainment took a long time to work after take off. A real disappointment.



Malaysia Airlines Customer review :  21 October 2013 by Pierre Rohloff    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-KUL-BNE. Thankfully only one way. Having flown Singapore Airlines, Emirates, Kingfisher, Air Asia, Malaysian Airlines were a real disappoint. Most disappointing was the customer service which was badly lacking. Very strict on luggage limits. Poor food service taking a long time after take off to serve, no regular checks on passengers for drinks or food and generally unfriendly. Perhaps the cabin crew were having a bad day but given the choice of competitors, we won't be flying this airline again.



Malaysia Airlines Customer review :  21 October 2013 by D Brown    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IST to KUL in business, October 2013. Flight delayed 7 hours due to technical problem on the ageing 777-200. We were bussed to a nearby hotel, but hotel and especially food provided was of low quality. Once we did take off the plane was showing its age although I found seat pitch generous and slept ok on the angled lie flat seat. No champagne before take off and no satay, which they brag so much about. The older all male crew were efficient but not warm or attentive. IFE pretty poor compared to BA, Emirates etc. Amenity bag small but adequate. Their A380 may be better, but overall the experience fell a long way short of market leaders.



Malaysia Airlines Customer review :  16 October 2013 by H Singh    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-MEL, 6 Oct, MH 129. Been travelling Malaysia Airlines regularly over 20 years now, have noticed their inflight catering and staff attitude (some of them) is getting worse and rather appalling. They need to start treating all Economy passengers much better. Recent flights got served a snack from / to Australia flights. Dried pastry, overcooked and almost inedible, lucky to get a second drink if you needed one. Very disappointing. They could take a tip from Air Asia Staff.



Malaysia Airlines Customer review :  16 October 2013 by Lee Hao Fong    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-KUL. On their new B737-800. Love the interior design. Sky-interior and leather seat. Good legroom for 2 hours flight. Staff service was amazing. Full of smile, friendly, and cheerful. Food not much to say. Just delicious. Inflight entertainment provided on this route. Highly recommended.



Malaysia Airlines Customer review :  16 October 2013 by D Tshin    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KCH-KUL-HKG-YVR. MH2597, (KCH-KUL), overnight in KL then MH072 (KUL-HKG) before transferring to CX 838 (HKG-YVR). The planes used on both MH sectors were pretty new with a 737-800 and A380-800 used on the first and second sector, respectively. Both flights left on time and the flights were smooth with no problems encountered. The 737-800 interiors were brand new and comfortable enough for a 90 minute flight. Cabin crew were efficient and friendly. The A380 interiors were showing a bit of wear and tear, some of the carpets in the high-traffic areas near the washrooms were a bit worn out. Cabin crew on this flight were also efficient and worked well as a team. A relatively short flight (just under 4 hours) so didn't bother with the entertainment system. Seating on both flights were comfortable enough and the food was hot and tasty, but nothing special. Would be nice if they brought pineapple juice back like they used to have about 15 years ago. The orange and apple juice options are getting a bit boring.



Malaysia Airlines Customer review :  14 October 2013 by Adree Farhan bin Adam    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

9/10/2013. BKK-KUL. On their new B737-800. Love the interior design. Sky-interior and leather seat. Good legroom for 2 hours flight. Staff service was amazing. Full of smile, friendly, and cheerful. Food not much to say. Just delicious. Inflight entertainment provided on this route. Highly recommended.



Malaysia Airlines Customer review :  14 October 2013 by P Anda    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-KUL in business. Disappointing flight with very little attention from crew who had the annoying habit of talking to you with their heads turned away. It meant that they had to begrudgingly repeat what they'd said much to the frustration of all. How they won worlds best cabin crew is inconceivable. Angled lie flat seat comfort ok. Drinks haphazard. Pillows a joke - so thin you'd get more support using the blanket. Meals surprising - a feta cheese pie and orange juice for dinner! More in keeping with a budget carrier.



Malaysia Airlines Customer review :  11 October 2013 by G Harris    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-KUL-MEL. A pleasant flight operated by a B777 on the AMS-KUL sector (MH17). The flight attendants in business class were impressive: well-organised and very responsive. Plenty of room between the seats. On the other hand, the KUL-MEL sector (MH129) was operated by an A330, with the seats being smaller and the pitch noticeably tighter. Very prompt service of the sandwich refreshment shortly after take off much appreciated by those (probably the majority) who had transferred from in-bound flights and who were anxious to relax. Service of the main meal before arriving in MEL was significantly slower!



Malaysia Airlines Customer review :  11 October 2013 by M Kralik    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-HKG-KUL in economy. A squeaky-clean A380. Boarding orderly, departures on time; arrivals ahead of schedule. Good newspaper selection. Comfortable seats. Food much nicer than on B737s that MAS flies regionally. Crew very pleasant, attentive, chatty, generous with drinks, fluent in English/Malay/Mandarin. Haagen-Dazs ice cream was served. Overall, a great flight.



Malaysia Airlines Customer review :  11 October 2013 by Dayalan Ashok    (India)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Below average airline for the price they charge. The much cheaper Air Asia was better in service. Some seats wouldn't push back, absolutely no in-flight entertainment (in KUL-HYD sector) and average food. Had a bad experience with the staff not wanting to check-in a hand baggage at the gate, a request that most airlines would accommodate.



Malaysia Airlines Customer review :  10 October 2013 by C He    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow-Kuala Lumpur-Sydney. After boarding at Heathrow, the entire A380 stayed on the tarmac for 4 hours due to a failure to lodge the flight authorisation form with Heathrow. This delay means that after a 13hr flight to KL, we missed our connecting to Sydney. No one on the plane was able to assist passengers that needed connecting flight and upon arrival at KL, no one helped with the transfer counter either. Ground staff were incredibly rude, unhelpful and tried to refuse us food vouchers. They simply handed us a computer printout and told us to go to Cathy Pacific counter for a boarding pass. Turns out they stuck us on a flight from KL to Hong Kong then to Sydney. That flight was full and we were sent back to line up again with Malaysia Airlines. This happened twice more and it was 4 hours standing at the transfer counter before we were put on a flight to Singapore, then Sydney. When we arrived in Sydney 12 hours later than the original flight, our checked in bags were missing. Turns out our bags were still in KL. No apology.



Malaysia Airlines Customer review :  8 October 2013 by C Cutts    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-KUL-BKK-KUL-SIN. All 4 flights on fairly new 737-800's I pre booked seats 5F and 5A on all flights, checked in at SIN very late only 40 min before departure but the great staff and the ever efficient Changi Airport made this a non issue. SIN-KUL flight only around 50 min with a snack served I used the Malaysian lounge in KL and it is very comfortable the food served was of good standard too. Flight to BKK around 2hrs with a meal served arrived on time. Return check in quick used the Thai lounge in satellite E which is fine, once again flight to KUL lasted just over 2 hours a choice of meals which were good quality; back in KUL had around 1 hour before connecting back to SIN a great trip enjoyed the service on new aircraft look forward to using MH again.



Malaysia Airlines Customer review :  8 October 2013 by J Teoh    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-KUL-LHR in Business class. SYD-KUL on new A330-300. Very friendly check-in with fast-track through immigration and security. Used Qantas First Lounge as a OneWorld Emerald member, which was just fantastic. Priority boarding provided and was in an organised fashion. No alcoholic beverages for pre-departure drinks. Flight departed on time. Seat was comfortable in the sitting and recline positions but are angled flat. This was not a problem as it was a day flight. IFE was AVOD but a little limited on latest releases. On-board catering was disappointing on this flight. Cabin crew friendly, courteous and helpful. Flight arrived early into KUL. Lounge in KUL was reasonably good but the catering was disappointing. Shower facilities are getting tired but they did the job. KUL- LHR on A380. No priority screening or boarding for this flight. Again, no alcoholic beverages prior to departure. Flight departed a little early. Seat was very comfortable in the sitting position and turns into a flat-bed, which was also very comfortable and allowed me to get almost 7 hours sleep on the 12.5 hour flight. The kink in the leg- rest part of the seat, which was previously a bit of a problem, appears to have been fixed and straightened. The lavatories on these planes a very spacious. IFE much better on this flight with a lot more latest releases. Catering overall was also disappointing on this flight except for the excellent satay. The cabin crew on this flight were fantastic and it made the whole experience a pleasure. We arrived a little early. This was not my final destination but priority baggage was quickly delivered. A solid business class product overall but catering needs to improve. Excellent value for money.



Malaysia Airlines Customer review :  8 October 2013 by C Tay    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business from London to Perth and thought the overall experience was good. The seats were better than I expected after reading this forum and the service staff on my flight were all polite and helpful. Food was excellent. The only main negative point was that the inflight entertainment was rubbish compared to what you get on other airlines. A real disappointment especially when flying long haul.



Malaysia Airlines Customer review :  8 October 2013 by Sharda Ugra    (India)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to Delhi on Oct 1 and while MEL-KUL leg was okay - even though we were woken up a few hours before arrival into KL and offered a breakfast of rice and prawn, (the option was frittata had run out). The second KUL- DEL was the worst flight I have been on. We were sitting in a 737 which had only 2 toilets for the 120+ passengers, flight felt like a domestic short haul flight but ended up being a torturous long haul. I understand that there was a delay due to unforeseen circumstances. The crew were far too young and far too involved in their own chatter at the back of the plane, people had to go up to ask for water and biscuits. Flight was bumpy so the seatbelt light was on and no tea or coffee could be served. I asked for Sprite and it had run out. When the seatbelt sign went off, we had to ring the call bell to ask for tea and coffee. It was a very unpleasant experience - and one that has me convinced that something has gone downhill in this supposedly five star airline, it was the first time I had flown Malaysia and there won't be a second. I had tried to web check in exactly 48 hours before on my return and found most seats blocked.



Malaysia Airlines Customer review :  8 October 2013 by R Hopkins    (Malaysia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-ADL, MEL-KUL, Business class. MAS Adelaide check-in for return trip failed to provide the fast-track immigration pass needed in Melbourne, and was rudely ejected from fast-track queue despite showing business class boarding pass. Queued over 30mins in slow lane. Seats when fully reclined are very uncomfortable. On return flight only, one particularly rude FA insisted that small bag in foot well be stowed for takeoff and landing. Never seen this before. MAS impossible to get hold of by phone, despite promised callback service.



Malaysia Airlines Customer review :  3 October 2013 by D Lobo    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew First Class KL to LHR on the A380. Aircraft was new and only 8 seats in First Class so felt like a rock star. Seat was fantastic and huge TV screen. IFE was fantastic. Flight attendants great - very friendly and attentive but not overly familiar. Food and beverage was business class standard - limited choices of wines (FAs couldn't really explain about the wines other than red or white), food choices were not what I would have expected from first class. Overall first class cabin with business class service.



Malaysia Airlines Customer review :  3 October 2013 by D Lobo    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew business class from Sydney to KL. Aircraft was new and very clean, check in was smooth, FAs were friendly and attentive and well above average. Meals were good though not great, wine selection OK. IFE was great.



Malaysia Airlines Customer review :  2 October 2013 by Adrian Lambourne    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I flew Business Class Perth to Kuala Lumpur A330 then A380 to London 2nd July 2013 then back to Perth by the reverse route 28th September 2013. 10 out of 10 to MAS because all 4 flights were excellent. We were so well looked after by the very friendly and efficient cabin crew who could not have done more to make our journey as pleasant as possible. As a retired Airline Captain I have travelled the world for many years and I can thoroughly recommend MAS.



Malaysia Airlines Customer review :  2 October 2013 by Casey Foo    (Malaysia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew KUL-MEL on their new A330. Nice and modern cabin. Good selection of inflight entertainment except for the annoying ads at the start of every movie/show. However, the cabin crew were appalling! They seemed uninterested and made their passengers felt like they are a burden.



Malaysia Airlines Customer review :  1 October 2013 by Rathi Puneet    (India)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from Bangalore to Singapore and Singapore to Delhi last week (both ways stopped at KL). I must say that quality has gone down very much compared to 2008-9. The staff is not at all caring. The food was very oily. The staff is more concerned about finishing their tasks and are not really concerned about customer. Empathy is totally missing.



Malaysia Airlines Customer review :  27 September 2013 by Tim O'Connor    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SYD to MLE via KL. SYD-KL was in A330-300 then 737-800 to Male. Airbus had very comfy seats, good food and service and very good individual inflight entertainment. 737 had typically uncomfortable seats, fairly good food but had a few small flat screens for all to watch. Terrible movie featured. Downloaded some movies on the IPhone for the return trip so I didn't have to endure that again. Price was good though. Had a 15 hour layover in KL the way there and 2.5hrs the way back. Was really happy with the 15 hours visit to KL and had a fantastic time shopping and sightseeing there. Got a beautiful hotel room for $100 US which gave us two 2-hour sleeps to refresh us. Service good on all legs. Very hard to sleep through the night in Economy seats. Would happily fly MAS again, but would likely prioritise AirAsia as you can get a Flatbed in Premium class for the same fare as Economy in MAS and most other full-service airlines.



Malaysia Airlines Customer review :  27 September 2013 by Mark Niall    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-KUL-LHR on 18/9/2013. BNE to KUL on an A320. KUL to LHR on A380. Flights were on time or earlier. Crew on both flights were excellent. We have flown this route frequently with MAS and have found their service and comfort good. Food was excellent on both flights. Lounge at KUL is getting a bit tired in the area of the showers but does the job.



Malaysia Airlines Customer review :  27 September 2013 by A Leigh-Ewers    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Adelaide to London and back again in Aug/Sep 2013, business class. The A330 from Adelaide to KL has to be the most uncomfortable seating experience I have ever had and as far as converting into a bed and getting any sleep, that is quite impossible. The A380 KL to London is comfortable but Malaysia Airlines has chosen the most basic of fit outs and this shows (I flew Emirates recently on the A380 in business class so can make a direct comparison). As always staff polite and helpful and food good but the planes let the airline down badly. Will not be using them again.



Malaysia Airlines Customer review :  25 September 2013 by D William    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-KUL-LHR return. Malaysia aren't that bad - they are just not as good as the competition. The A380 leg between KL and Heathrow is ok if not as good as rivals but the Business class seats on offer between KL and Australia are extremely poor. The Service is friendly and efficient but every flight I have taken with them has ether had problems with lavatories, broken seats (other passengers) or problems of one sort or another. Also on a two hour delay with connecting flights to London there was no info provided about if the connecting flight was being held or not. Now that Qantas had upgraded it's offerings Malaysian is definitely the poor cousin if flying between Australia and Europe.



Malaysia Airlines Customer review :  25 September 2013 by G Marsh    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-PEN via KUL and return. A380 is a super quiet plane. Sat on upper deck at the rear of the plane. On the way out the crew were excellent. On return not quite as outstanding. The food and beverages were ok although lacking on return trip. Seat fairly comfortable. Brilliant to be able to watch the take off and landing from camera positioned on tail of the aircraft. Over all quite comfortable with adequate leg room. I would fly MAS again. It was nice to see the mood lighting enjoyed by Business class passengers gradually getting brighter but in economy they whacked up the bright white lighting which was not very pleasant. I can't understand why this feature is not available throughout the cabins especially on such a new aircraft.



Malaysia Airlines Customer review :  25 September 2013 by K Ong    (Malaysia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-HKG, A380 - Overall flight was satisfactory for this regional sector although might loose out in the long hauls. Positives - food from KUL was of good quality and cabin crew were very friendly. Drawbacks - sleeping position is not 100% flat and most would only be able to sleep on their backs without moving about, the table is way too small for its class and the serving tray during meals can barely fit the dishes on it, the handset for the inflight entertainment system is a little hard to use and the screens in this cabin are non-touch.



Malaysia Airlines Customer review :  23 September 2013 by Hagenberg Sven    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-KUL-HKG in Business Class. Two wonderful flights with great customer service. The business class seats in the A380 (LHR-KUL) are spacious and comfortable. MH offers a nice variety of meal selections. The food was tasty. The second flight was on an B737-800. I was in first row. The seats are comfortable and the food was also tasty. The crew on this flight was fantastic.



Malaysia Airlines Customer review :  23 September 2013 by Sam Wong    (Malaysia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-CDG on A380. The aircraft is nice and entertainment system was sufficient for the long flight. But the crews were terrible. Poor services throughout the flight, not attentive to the needs of passengers and when requesting anything, seemed reluctant to provide anything. No smiles from the crew. Definitely not a 5 star airlines with this kind of poor service.



Malaysia Airlines Customer review :  20 September 2013 by Abu Imran    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our family flew from Australia to Malaysia and took several short hops up and down to Singapore on MAS before flying back to Australia. The cabin crew invariably made us feel welcome with our young children and were extremely helpful all along the way. Mostly new B 737-800s and A 330-300s with decent inflight entertainment options too. But the standard of catering on the long haul sector has dropped dramatically over the years. On the outbound, overnight flight, we were offered a disappointing mushroom or chicken roll for supper, and the same dish appeared as "breakfast" on the flight back. There may be some savings to be had in cutting back catering, but I think MAS has gone too far when compared to the competition.



Malaysia Airlines Customer review :  19 September 2013 by I Wong    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Finished 5 domestic sectors with MAS over the last two months (KUL-SDK-KUL, SBW-KUL-SBW-KUL) on old B734 and new B738, MAS is certainly not a 5-star airline anymore. Having flown with so many other airlines in the past, their services were not better than most of them. The male cabin crew were mostly rude and unhelpful. Was this what you should expect from an airline, who once claimed to have 'World Best Cabin Crew'. They are an OK airline, but definitely, not a 5-star airline.



Malaysia Airlines Customer review :  18 September 2013 by B Munt    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We have just completed the first leg of our holiday travelling on the A330-300 aircraft from Melbourne to Kuala Lumpur then the A380 to Paris. We sat in the second row. I had read previous reviews which had criticised the seat comfort of the A330 so it was with some trepidation that I felt how firm the seat was. However my fears proved to be unfounded. The seat is able to be adjusted in multiple ways. The staff on this leg were outstanding. The second leg was in the A380 we had booked seats in the smaller front business section and these were very comfortable. We both were able to get a number of hours sleep. Again the staff were friendly and helpful. The only negative was my meal on this flight which was overcooked. We are sure our return journey will also be enjoyable.



Malaysia Airlines Customer review :  16 September 2013 by O Rikalo    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew MEL to BKK with a 2 month old A330 and a new 737. The standout was the new aircraft. The A330 was so comfortable, modern and beautiful! The seats were extremely comfortable for economy. However, everything else was pretty poor, most of all the cabin crew. They were horrific! I never thought that cabin crew could be so rude, to the point that it made passengers feel uncomfortable. The only reason I would fly with this airline is because of the new aircraft and its beautiful hub (KUL) is always a pleasure to transit through. Everything else was atrocious! If you want service, do not fly MAS!



Malaysia Airlines Customer review :  16 September 2013 by D Kerr    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Kuala Lumpur to Melbourne, 8/9/13. Plane a little dated but I can cope with this, bad service however is a different story. Just after meals were served I got quite a bad blood nose, after which I fainted. My traveling companion recognised the need for me to lay flat and recoup. He quickly took our untouched meals to the stone faced stewardess to enable me to lay flat, and asked for assistance, she showed no concern for me whatsoever. When asked for some extra tissues, she threw a couple of handtowels my way. We complained to the head steward who apologised and offered us our meals back which we declined. Having flown over with British Airways who were professional on every level, it was very clear to me that there was an enormous difference between these similarly fared airlines. I will never fly Malaysian Airlines again.



Malaysia Airlines Customer review :  16 September 2013 by Parkhi Gaurav    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-KUL-BOM in Economy Class on September 13th. PER-KUL was on an A330-300 and KUL-BOM on the super congested 737-800. The only meal served on the PER-KUL leg was breakfast at 5am (choice of quiche with sausage or rice with shrimp sambal) since the flight had taken off at 1.30am. Perhaps it was automatically assumed that people would've had a nice heavy dinner before boarding the plane. Whilst the food served on the KUL-BOM leg was good (Roti and chicken curry), it was a bit disappointing to know that none of the FA's spoke Hindi which pretty much made it very hard for a few passengers who could not speak or understand English. Overall I think MH's quality seems to have dropped a bit.



Malaysia Airlines Customer review :  16 September 2013 by P Mercer    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

13 September. BKK-KUL-LHR on 737-800 and A380. Return trip was considerable better. I sat at 1A on the 737 and although the food was bland the cabin crew managed to top up my glass several times. The KUL lounge was full and seemed relatively pointless given that there were more comfortable seats outside. It was hard to get a drink. After finally getting onto the A380 we had to wait an hour after some confusion over the cargo which meant we missed our slot. The pre-ordered food was great and I had finally worked out that the flat-bed seat of most comfortable when it not quite flat. One of the stewards told me they had recently been modified but was not quite sure how. I managed several hours sleep and awoke to a pleasant breakfast. The cabin crew were polite and efficient; the aircraft was spotless and the toilets big enough for a small party were kept spotless. A far more positive experience than the outward journey.



Malaysia Airlines Customer review :  16 September 2013 by D Mauro    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This airline really should be downgraded from it's current 5 star ranking. I flew them all over Asia out of their KL hub for several weeks. I was shocked to receive an e-mail from them notifying me of a major schedule change and cancellation of one leg from my trip just a few days before leaving! Customer service was mediocre over the phone. No compensation given for this huge hassle which caused a very long layover at KLIA. Food was offered even on short flights, but it did not taste very good and wasn't presented well. The service onboard was pretty good and attendants were generally very helpful. Malaysia Airlines is better than most U.S. carriers, but it is not in the same league as Singapore Airlines or ANA. I had very high expectations and I was let down.



Malaysia Airlines Customer review :  14 September 2013 by A Storey    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-KUL-HKT round trip. B777 from LAX was great service, food and AVOD. Seats are angle flat and first generation. Bit narrow but comfortable enough for 5 hours sleep on long transpacific legs. B737 service to Phuket was also very good and no problems with crew or plane.



Malaysia Airlines Customer review :  11 September 2013 by R Gonzaga    (Malaysia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-ADL, 8th September. Morning departure from ADL. Check-in was efficient and well handled by ground staff. Boarding was very well managed by ground staff in Adelaide. Once on board the plane, things were different. Cabin crew were just plain disinterested, had poor English skills and again there was minimal interaction. Tray tables were dirty, video screen was smudged and talk about a sticky in flight magazine, pages were stuck together! The food was mediocre this time and before landing, a flight attendant went around barking "seat belts, seat belts"! This is a 5 star airline? I think not.



Malaysia Airlines Customer review :  11 September 2013 by R Jones    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Sydney to London and back 4/9/13 - 9/9/13. A330 and A380. Have to say disappointed in comparison to Emirates and Singapore. Seats seemed small even on A380. Biggest gripe was that it was freezing - on all legs. I did ask why it was so cold and was told I could have an extra blanket. Staff were ok, nothing remarkable. No eye shades and I was so sore because of the seats. Entertainment was average. Food ok. It was alright but I'll never book with them again as it was too cold and uncomfortable.



Malaysia Airlines Customer review :  10 September 2013 by Andrew Thiele    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew business class Istanbul-Kuala Lumpur in an aged Boeing 777. The seats are not lay flat but angled, very hard for me to get any sleep. Service and menu was disappointing. This airline needs to move with the times on long haul, the competition is doing a much better job and offering a better product.



Malaysia Airlines Customer review :  10 September 2013 by J Hood    (New Zealand)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-KUL A380. Great check in, given exit row seats for long legs. Customer service was non existent, like we were an inconvenience. Prodded my wife in the shoulder to get her to put her seat upright. Very little verbal anything and bad English when used. For a flight with 90% westerners I would have expected better. KUL-Phuket on Boeing 737, a shocker. Cabin was filthy, spent half the flight planning how I would clean it. Will never fly with this carrier again.



Malaysia Airlines Customer review :  9 September 2013 by P Mercer    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

7 September. LHR-KUL-BKK on A380 and 737-800. Having flown on a Singapore Airlines A380 on several occasions I was keen to see whether the experience with Malaysia was comparable. I had managed to get a seat in the smaller front cabin. Check-in was efficient. The LHR lounge was pleasant with good service, champagne on tap and a great view. Boarding was smooth with a priority line for business passengers. I was fortunate in having an empty seat next to me. The cabin crew were efficient and pleasant. I had pre-ordered my food with Chef-on-Call and the quality was excellent. There were, however, three problems. The A380 seat, although flatbed, was simply not comfortable - it seemed as it was raised in the middle slightly and it was not easy to sleep on. Secondly, having reserved a seat at the front of business on the 737 I was moved to the back with no explanation given. And thirdly, they failed to transfer my bag at KUL and it would be following on a later flight. I will need a lot of convincing to book with Malaysia Airways again.



Malaysia Airlines Customer review :  9 September 2013 by Humam Dawa    (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jakarta (CGK) to Amsterdam (AMS) via Kuala Lumpur (KUL). It was a long flight. The flight attendants were really nice, friendly, and helpful. They served delicious food. I really enjoyed the flight. MH offers great in-flight entertainment with plenty of films, music and TV channels.



Malaysia Airlines Customer review :  9 September 2013 by Drew Breen    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

So, we're a couple travelling Brisbane to London via Kuala Lumpur currently seated in the Air Malaysia lounge in KL. The first leg is complete and failed to impress. Not only did the breakfast egg option run out before seat row 6 but the coffee was horrendous and twice had sugar added when it was specifically not requested. Although I am trying to be optimistic about the upcoming 13hr leg we have just confirmed that the attendant that checked us in 11hrs ago put us across the aisle from one another! Perfect considering my fiancé is a nervous flyer.



Malaysia Airlines Customer review :  5 September 2013 by Kapl Roland    (Malaysia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travel with them at least once a month either in Business or Economy class. Their inflight service attitude is normally above standard and while airline meals are what they are, MH catering is tasty and ok for regional flights. What I want to comment on is the appearance of the cabin: on many recent flights I took within the region, especially on B737s, the cleanliness left a lot to be desired. Any aircraft I boarded had either dirty finger or palm-prints on the overhead lockers. The way they looked it appeared to be from aircraft mechanics as they were oil/grease based prints. Nobody bothered to clean them up. Additionally, the aircon vents and even overhead monitors that drop down from the ceilings on B737s all had a huge accumulation of fluff attached to them. It all gives the interior of the planes a shabby look and not representative of a 5 star airline. What prompted me to write this review was a recent domestic flight on Vietnam Airlines where the planes were spotlessly clean and looked all new even when they were not. Malaysia Airlines, get it together and clean your planes properly. It is a disgrace for a 5 star airline to be so careless about hygiene.



Malaysia Airlines Customer review :  5 September 2013 by Adree Farhan bin Adam    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKI-KUL on 9 Sep 2013. Fly their new B737-800 sky interior. Had a great experience. Seat was comfortable and have a nice legroom. Crew service, as usual professional, efficiency and friendly. That flight was full but the crew cabin managed to serve all passenger very smooth and fast. 3 choices of movies. Its ok for me because it just a short-haul flight. Inflight food was delicious. I had chicken. Highly recommended.



Malaysia Airlines Customer review :  4 September 2013 by N Werner    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew CDG-KUL in Business on A380. Ground staff were ok but the airport is the worst to fly from in Europe. The lounge which is used by most airlines is not worth going. Once on board things change for the better and the Malaysian Hospitality can be experienced immediately. Staff were very friendly and offered great service. The seat was comfortable and included a comfortable duvet and pillows. The amenity kit from Tumi with Clarins product was very handy and of good quality. I ordered Chef on Call where you can choose a meal before you fly and the quality and presentation was nice. The satay and starter was great. Between meal times you can choose freshly prepared noodle soups, freshly baked cookies or fruits. Breakfast was quite nice too and I managed to get some sleep during the flight. IFE was extensive and had a good collection. The A380 is a great aircraft to fly and together with the product Malaysia Airlines offers it is truly a 5 star experience.



Malaysia Airlines Customer review :  2 September 2013 by R Gonzaga    (Malaysia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-ADL on 30th Aug. Ground staff at KLIA are appalling. After security, there was only one person at the boarding gate to check boarding passes into the holding area resulting in a very long queue. No consideration given to people with babies and young kids. Boarding was a free for all resulting in congestion once on the aircraft. FA's were efficient but that was all. No smiles, no interaction just the bare minimum. Food was good but the portions were small. Since it was a night flight, they took too a long time serving the evening meal and that cut down on sleep time in what was a flight of 6 hours and 45 minutes. They would have been better off serving a snack and a drink and then lights off with a more substantial meal before landing. Toilets were clean, no announcements from the cockpit crew and AVOD was just mediocre.





 
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