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Malaysia Airlines Customer Reviews and Malaysia Airlines Passenger Trip Reports



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Malaysia Airlines Customer review :  30 October 2013 by M Jamaludin    (Malaysia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-HKG-KUL, Economy Class on A380. Full flight both ways. Boarding at KUL was chaotic due to change of departure gate at the very last minute which also resulted in late departure from KUL. Assigned seat was taken by another passenger and was informed by the passenger that the stewardess told her to seat there. Had to wait for almost 10 minutes while the cabin crew rearranging the seating according to the seat number stated on the boarding pass. Meals were good on both sector. IFE crashed 3 times and the supervisor only managed to fix the problem one-hour before touchdown at HKG. Cabin crew were not interested in their job.



Malaysia Airlines Customer review :  30 October 2013 by C Kay    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL - Denpasar - KL using rewards ticket. Both flights on time, bags out quickly, decent quality food and drink, very friendly cabin crew. Very good experience.



Malaysia Airlines Customer review :  30 October 2013 by Martin Gomez    (India)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled COK-KUL-MEL, MH129, Oct 2013. The 737-800 on the COK-KUL sector was congested but the 777 on the KUL-MEL sector was okay. Inflight service was perhaps the worst we have encountered. The catering was most noticeable as meals were insufficient and no choice of drinks. Malaysia Airlines is cost cutting even on tea and coffee. I suppose you get what you pay for. Will never travel Malaysia Airlines again.



Malaysia Airlines Customer review :  29 October 2013 by X Guan    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-NRT-LAX, Economy. I purchased the ticket while they were on special offer, the fare was very reasonable. LAR-NRT: Check in staff were not friendly, aircraft was old but the seat was comfortable. Entertainment system crashed twice and the sound and screen quality was bad. Inflight service was okay and the food was average. NRT-LAX: Check in very slow. Poor entertainment service and the flight attendant who delivered our meals (dinner and breakfast) was disrespectful. I wouldn't recommend this airline.



Malaysia Airlines Customer review :  29 October 2013 by S Kelly    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

What an absolutely non-customer service focused Airline. Never again will I fly with Malaysian Airlines. It was the first and last time. Normally I fly with Singapore or Emirates, but had seen some reviews saying that Malaysian was good. How wrong could you be. 19 hours delayed, bag lost. When I missed our connection due to delays, not one person from Malaysian made any effort to help over 20 people also delayed with me. I arrived Terminal 1 Heathrow, was told to go to the tranist area in terminal 4 where I was turned away by security. I then had to return to Terminal 1. I then queued for an hour at least before I was told to go landside for assistance. This then took four hours before I was rebooked. I was then given some pittance value food vouchers that were only eligible in a terminal I was not departing from. Then, even though the staff had over 9 hours before I departed on my rebooked flight (with Etihad), I was told on departure my bags would not make it. My single stop trip had also been turned into a 2 stop trip which added another 6-8 hours. No help whatsoever when they lost my bag, just left at an airport in Australia with no clothes. Pay a little extra and travel with Singapore Airlines.



Malaysia Airlines Customer review :  29 October 2013 by B Carey    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled on the new 787 plane LHR to KL and sat in the upper deck seat no: 33H an aisle seat in a row of 2. Was impressed with the cabin which is small (about 10 rows) and has a seat configuration of 2-4-2 unlike the lower deck which has rows of 3-5-3 in economy. Service was very good and food reasonable with frequent snacks on offer. Boarding in this cabin is also smoother than in the lower deck as you board using the same door as business class. Plenty of films/TV shows etc to watch including recent films as well as classics. Absolutely no complaints at all once I was on board. However Malaysian Airlines customer service is the worst I have come across and was so incompetent/rude on the several occasions that I dealt with them that I will never travel with them again. In London before my flight they would not allow me access to my flight details on the internet and refused to reserve me a seat: in Bali I was unable to contact the office either by phone or in person to change the date of my flight to KL and was forced to fly with another airline although I had paid for a flight with Malaysian Airlines and in Kuala Lumpur I spent 5 hours in their office trying to ensure my flight back to the UK would not be cancelled. A woman seating next to me in the main MA office had been there 2 days waiting to speak to a customer service adviser.



Malaysia Airlines Customer review :  29 October 2013 by T Biggar    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return trip from Brisbane to Bangkok. First time on the 330 on the Brisbane to KL leg. Had read other reviews which were critical of the seating comfort on the 330 but I found the comfort more than acceptable. Cabin crew very attentive and food excellent. Had booked a meal using Chef on Call and was served the meal for breakfast. Flight to BKK was on a 737-800. Was an older plane with no IFE but cabin crew were good. Flight on the return from BKK to KL was on a newer 737-800 with IFE. Only complaint for the return flight to BNE is that was more than 2.5 hours into the flight before I was able to get my first drink and that was after asking for it. After that no problems having wine etc topped up. Food was very good and the Lobster Thermidor was better than that on SQ.



Malaysia Airlines Customer review :  26 October 2013 by K Marsh    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

In July 2013 my husband and flew to Sri Lanka from Melbourne for a 3 week holiday. The flight was good from Melbourne to Malaysia, short turn around, then on to Colombo. The return was hoped to go as smoothly, but not to be. I have two issues with the airline, both about treatment to passengers. Firstly flying from Colombo to Malaysia we were subjected to extremely loud promotional material about the airline for over 30 minutes. It left us with fingers in our ears, and quite annoyed as it was very early morning. Many people were clearly discomforted by it, and a request by another passenger to turn it down was ignored. That alone would lead me to not fly again. I made the mistake of ordering a vegetarian meal on the flight over, and had the most bland and unimaginative food possible. My husband enjoyed his food, but noted it was considerably poorer quality on the flight back to Australia. I will avoid this airline from now on, and next flight was booked with Singapore Airlines.



Malaysia Airlines Customer review :  23 October 2013 by C Ellis    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-KUL-LHR. After reading the reviews on here I was a bit sceptical about flying but was very pleased. The food was excellent, the crew were very efficient and pleasant could not fault any of this. The seat comfort was ok once the optimum position was found. The pillow and duvet were fine considering how much cheaper they are than EK or QR it did not lack in quality in comparison with the ticket price.



Malaysia Airlines Customer review :  23 October 2013 by Jeffrey Richards    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled from Hong Kong to Adelaide on 21-22/10/2013 and the leg from Hong Kong to Kuala Lumpur on the A380 was easily the best flight in 15 years of travelling on Asian airlines that I have encountered. Seating had plenty of leg room (something missing on the A330-300 from Kuala Lumpur to Adelaide), and the cabin service was unbelievably good. The staff actually looked to be enjoying their job. Will certainly be flying Malaysia Airlines again.



Malaysia Airlines Customer review :  23 October 2013 by J Tjahyadi    (New Zealand)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-KUL-AKL. I don't think they deserve to be classified as s 5 star airlines, I traveled with Thai Airways from Singapore to Auckland and their plane was much newer, better food, and flight attendants were friendlier. I boarded a very old Boeing 737 from Singapore to KUL with connecting flight from KL to Auckland. The aircraft from Singapore to KL was old, with many of the seat arm rests torn off. Some staff were not friendly, we were served a dried pastry, overcooked and almost inedible, and the inflight entertainment took a long time to work after take off. A real disappointment.



Malaysia Airlines Customer review :  21 October 2013 by Pierre Rohloff    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-KUL-BNE. Thankfully only one way. Having flown Singapore Airlines, Emirates, Kingfisher, Air Asia, Malaysian Airlines were a real disappoint. Most disappointing was the customer service which was badly lacking. Very strict on luggage limits. Poor food service taking a long time after take off to serve, no regular checks on passengers for drinks or food and generally unfriendly. Perhaps the cabin crew were having a bad day but given the choice of competitors, we won't be flying this airline again.



Malaysia Airlines Customer review :  21 October 2013 by D Brown    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IST to KUL in business, October 2013. Flight delayed 7 hours due to technical problem on the ageing 777-200. We were bussed to a nearby hotel, but hotel and especially food provided was of low quality. Once we did take off the plane was showing its age although I found seat pitch generous and slept ok on the angled lie flat seat. No champagne before take off and no satay, which they brag so much about. The older all male crew were efficient but not warm or attentive. IFE pretty poor compared to BA, Emirates etc. Amenity bag small but adequate. Their A380 may be better, but overall the experience fell a long way short of market leaders.



Malaysia Airlines Customer review :  16 October 2013 by H Singh    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-MEL, 6 Oct, MH 129. Been travelling Malaysia Airlines regularly over 20 years now, have noticed their inflight catering and staff attitude (some of them) is getting worse and rather appalling. They need to start treating all Economy passengers much better. Recent flights got served a snack from / to Australia flights. Dried pastry, overcooked and almost inedible, lucky to get a second drink if you needed one. Very disappointing. They could take a tip from Air Asia Staff.



Malaysia Airlines Customer review :  16 October 2013 by Lee Hao Fong    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-KUL. On their new B737-800. Love the interior design. Sky-interior and leather seat. Good legroom for 2 hours flight. Staff service was amazing. Full of smile, friendly, and cheerful. Food not much to say. Just delicious. Inflight entertainment provided on this route. Highly recommended.



Malaysia Airlines Customer review :  16 October 2013 by D Tshin    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KCH-KUL-HKG-YVR. MH2597, (KCH-KUL), overnight in KL then MH072 (KUL-HKG) before transferring to CX 838 (HKG-YVR). The planes used on both MH sectors were pretty new with a 737-800 and A380-800 used on the first and second sector, respectively. Both flights left on time and the flights were smooth with no problems encountered. The 737-800 interiors were brand new and comfortable enough for a 90 minute flight. Cabin crew were efficient and friendly. The A380 interiors were showing a bit of wear and tear, some of the carpets in the high-traffic areas near the washrooms were a bit worn out. Cabin crew on this flight were also efficient and worked well as a team. A relatively short flight (just under 4 hours) so didn't bother with the entertainment system. Seating on both flights were comfortable enough and the food was hot and tasty, but nothing special. Would be nice if they brought pineapple juice back like they used to have about 15 years ago. The orange and apple juice options are getting a bit boring.



Malaysia Airlines Customer review :  14 October 2013 by Adree Farhan bin Adam    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

9/10/2013. BKK-KUL. On their new B737-800. Love the interior design. Sky-interior and leather seat. Good legroom for 2 hours flight. Staff service was amazing. Full of smile, friendly, and cheerful. Food not much to say. Just delicious. Inflight entertainment provided on this route. Highly recommended.



Malaysia Airlines Customer review :  14 October 2013 by P Anda    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-KUL in business. Disappointing flight with very little attention from crew who had the annoying habit of talking to you with their heads turned away. It meant that they had to begrudgingly repeat what they'd said much to the frustration of all. How they won worlds best cabin crew is inconceivable. Angled lie flat seat comfort ok. Drinks haphazard. Pillows a joke - so thin you'd get more support using the blanket. Meals surprising - a feta cheese pie and orange juice for dinner! More in keeping with a budget carrier.



Malaysia Airlines Customer review :  11 October 2013 by G Harris    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-KUL-MEL. A pleasant flight operated by a B777 on the AMS-KUL sector (MH17). The flight attendants in business class were impressive: well-organised and very responsive. Plenty of room between the seats. On the other hand, the KUL-MEL sector (MH129) was operated by an A330, with the seats being smaller and the pitch noticeably tighter. Very prompt service of the sandwich refreshment shortly after take off much appreciated by those (probably the majority) who had transferred from in-bound flights and who were anxious to relax. Service of the main meal before arriving in MEL was significantly slower!



Malaysia Airlines Customer review :  11 October 2013 by M Kralik    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-HKG-KUL in economy. A squeaky-clean A380. Boarding orderly, departures on time; arrivals ahead of schedule. Good newspaper selection. Comfortable seats. Food much nicer than on B737s that MAS flies regionally. Crew very pleasant, attentive, chatty, generous with drinks, fluent in English/Malay/Mandarin. Haagen-Dazs ice cream was served. Overall, a great flight.



Malaysia Airlines Customer review :  11 October 2013 by Dayalan Ashok    (India)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Below average airline for the price they charge. The much cheaper Air Asia was better in service. Some seats wouldn't push back, absolutely no in-flight entertainment (in KUL-HYD sector) and average food. Had a bad experience with the staff not wanting to check-in a hand baggage at the gate, a request that most airlines would accommodate.



Malaysia Airlines Customer review :  10 October 2013 by C He    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow-Kuala Lumpur-Sydney. After boarding at Heathrow, the entire A380 stayed on the tarmac for 4 hours due to a failure to lodge the flight authorisation form with Heathrow. This delay means that after a 13hr flight to KL, we missed our connecting to Sydney. No one on the plane was able to assist passengers that needed connecting flight and upon arrival at KL, no one helped with the transfer counter either. Ground staff were incredibly rude, unhelpful and tried to refuse us food vouchers. They simply handed us a computer printout and told us to go to Cathy Pacific counter for a boarding pass. Turns out they stuck us on a flight from KL to Hong Kong then to Sydney. That flight was full and we were sent back to line up again with Malaysia Airlines. This happened twice more and it was 4 hours standing at the transfer counter before we were put on a flight to Singapore, then Sydney. When we arrived in Sydney 12 hours later than the original flight, our checked in bags were missing. Turns out our bags were still in KL. No apology.



Malaysia Airlines Customer review :  8 October 2013 by C Cutts    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-KUL-BKK-KUL-SIN. All 4 flights on fairly new 737-800's I pre booked seats 5F and 5A on all flights, checked in at SIN very late only 40 min before departure but the great staff and the ever efficient Changi Airport made this a non issue. SIN-KUL flight only around 50 min with a snack served I used the Malaysian lounge in KL and it is very comfortable the food served was of good standard too. Flight to BKK around 2hrs with a meal served arrived on time. Return check in quick used the Thai lounge in satellite E which is fine, once again flight to KUL lasted just over 2 hours a choice of meals which were good quality; back in KUL had around 1 hour before connecting back to SIN a great trip enjoyed the service on new aircraft look forward to using MH again.



Malaysia Airlines Customer review :  8 October 2013 by J Teoh    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-KUL-LHR in Business class. SYD-KUL on new A330-300. Very friendly check-in with fast-track through immigration and security. Used Qantas First Lounge as a OneWorld Emerald member, which was just fantastic. Priority boarding provided and was in an organised fashion. No alcoholic beverages for pre-departure drinks. Flight departed on time. Seat was comfortable in the sitting and recline positions but are angled flat. This was not a problem as it was a day flight. IFE was AVOD but a little limited on latest releases. On-board catering was disappointing on this flight. Cabin crew friendly, courteous and helpful. Flight arrived early into KUL. Lounge in KUL was reasonably good but the catering was disappointing. Shower facilities are getting tired but they did the job. KUL- LHR on A380. No priority screening or boarding for this flight. Again, no alcoholic beverages prior to departure. Flight departed a little early. Seat was very comfortable in the sitting position and turns into a flat-bed, which was also very comfortable and allowed me to get almost 7 hours sleep on the 12.5 hour flight. The kink in the leg- rest part of the seat, which was previously a bit of a problem, appears to have been fixed and straightened. The lavatories on these planes a very spacious. IFE much better on this flight with a lot more latest releases. Catering overall was also disappointing on this flight except for the excellent satay. The cabin crew on this flight were fantastic and it made the whole experience a pleasure. We arrived a little early. This was not my final destination but priority baggage was quickly delivered. A solid business class product overall but catering needs to improve. Excellent value for money.



Malaysia Airlines Customer review :  8 October 2013 by C Tay    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business from London to Perth and thought the overall experience was good. The seats were better than I expected after reading this forum and the service staff on my flight were all polite and helpful. Food was excellent. The only main negative point was that the inflight entertainment was rubbish compared to what you get on other airlines. A real disappointment especially when flying long haul.



Malaysia Airlines Customer review :  8 October 2013 by Sharda Ugra    (India)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to Delhi on Oct 1 and while MEL-KUL leg was okay - even though we were woken up a few hours before arrival into KL and offered a breakfast of rice and prawn, (the option was frittata had run out). The second KUL- DEL was the worst flight I have been on. We were sitting in a 737 which had only 2 toilets for the 120+ passengers, flight felt like a domestic short haul flight but ended up being a torturous long haul. I understand that there was a delay due to unforeseen circumstances. The crew were far too young and far too involved in their own chatter at the back of the plane, people had to go up to ask for water and biscuits. Flight was bumpy so the seatbelt light was on and no tea or coffee could be served. I asked for Sprite and it had run out. When the seatbelt sign went off, we had to ring the call bell to ask for tea and coffee. It was a very unpleasant experience - and one that has me convinced that something has gone downhill in this supposedly five star airline, it was the first time I had flown Malaysia and there won't be a second. I had tried to web check in exactly 48 hours before on my return and found most seats blocked.



Malaysia Airlines Customer review :  8 October 2013 by R Hopkins    (Malaysia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-ADL, MEL-KUL, Business class. MAS Adelaide check-in for return trip failed to provide the fast-track immigration pass needed in Melbourne, and was rudely ejected from fast-track queue despite showing business class boarding pass. Queued over 30mins in slow lane. Seats when fully reclined are very uncomfortable. On return flight only, one particularly rude FA insisted that small bag in foot well be stowed for takeoff and landing. Never seen this before. MAS impossible to get hold of by phone, despite promised callback service.



Malaysia Airlines Customer review :  3 October 2013 by D Lobo    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew First Class KL to LHR on the A380. Aircraft was new and only 8 seats in First Class so felt like a rock star. Seat was fantastic and huge TV screen. IFE was fantastic. Flight attendants great - very friendly and attentive but not overly familiar. Food and beverage was business class standard - limited choices of wines (FAs couldn't really explain about the wines other than red or white), food choices were not what I would have expected from first class. Overall first class cabin with business class service.



Malaysia Airlines Customer review :  3 October 2013 by D Lobo    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew business class from Sydney to KL. Aircraft was new and very clean, check in was smooth, FAs were friendly and attentive and well above average. Meals were good though not great, wine selection OK. IFE was great.



Malaysia Airlines Customer review :  2 October 2013 by Adrian Lambourne    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I flew Business Class Perth to Kuala Lumpur A330 then A380 to London 2nd July 2013 then back to Perth by the reverse route 28th September 2013. 10 out of 10 to MAS because all 4 flights were excellent. We were so well looked after by the very friendly and efficient cabin crew who could not have done more to make our journey as pleasant as possible. As a retired Airline Captain I have travelled the world for many years and I can thoroughly recommend MAS.



Malaysia Airlines Customer review :  2 October 2013 by Casey Foo    (Malaysia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew KUL-MEL on their new A330. Nice and modern cabin. Good selection of inflight entertainment except for the annoying ads at the start of every movie/show. However, the cabin crew were appalling! They seemed uninterested and made their passengers felt like they are a burden.



Malaysia Airlines Customer review :  1 October 2013 by Rathi Puneet    (India)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from Bangalore to Singapore and Singapore to Delhi last week (both ways stopped at KL). I must say that quality has gone down very much compared to 2008-9. The staff is not at all caring. The food was very oily. The staff is more concerned about finishing their tasks and are not really concerned about customer. Empathy is totally missing.



Malaysia Airlines Customer review :  27 September 2013 by Tim O'Connor    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SYD to MLE via KL. SYD-KL was in A330-300 then 737-800 to Male. Airbus had very comfy seats, good food and service and very good individual inflight entertainment. 737 had typically uncomfortable seats, fairly good food but had a few small flat screens for all to watch. Terrible movie featured. Downloaded some movies on the IPhone for the return trip so I didn't have to endure that again. Price was good though. Had a 15 hour layover in KL the way there and 2.5hrs the way back. Was really happy with the 15 hours visit to KL and had a fantastic time shopping and sightseeing there. Got a beautiful hotel room for $100 US which gave us two 2-hour sleeps to refresh us. Service good on all legs. Very hard to sleep through the night in Economy seats. Would happily fly MAS again, but would likely prioritise AirAsia as you can get a Flatbed in Premium class for the same fare as Economy in MAS and most other full-service airlines.



Malaysia Airlines Customer review :  27 September 2013 by Mark Niall    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-KUL-LHR on 18/9/2013. BNE to KUL on an A320. KUL to LHR on A380. Flights were on time or earlier. Crew on both flights were excellent. We have flown this route frequently with MAS and have found their service and comfort good. Food was excellent on both flights. Lounge at KUL is getting a bit tired in the area of the showers but does the job.



Malaysia Airlines Customer review :  27 September 2013 by A Leigh-Ewers    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Adelaide to London and back again in Aug/Sep 2013, business class. The A330 from Adelaide to KL has to be the most uncomfortable seating experience I have ever had and as far as converting into a bed and getting any sleep, that is quite impossible. The A380 KL to London is comfortable but Malaysia Airlines has chosen the most basic of fit outs and this shows (I flew Emirates recently on the A380 in business class so can make a direct comparison). As always staff polite and helpful and food good but the planes let the airline down badly. Will not be using them again.



Malaysia Airlines Customer review :  25 September 2013 by D William    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-KUL-LHR return. Malaysia aren't that bad - they are just not as good as the competition. The A380 leg between KL and Heathrow is ok if not as good as rivals but the Business class seats on offer between KL and Australia are extremely poor. The Service is friendly and efficient but every flight I have taken with them has ether had problems with lavatories, broken seats (other passengers) or problems of one sort or another. Also on a two hour delay with connecting flights to London there was no info provided about if the connecting flight was being held or not. Now that Qantas had upgraded it's offerings Malaysian is definitely the poor cousin if flying between Australia and Europe.



Malaysia Airlines Customer review :  25 September 2013 by G Marsh    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-PEN via KUL and return. A380 is a super quiet plane. Sat on upper deck at the rear of the plane. On the way out the crew were excellent. On return not quite as outstanding. The food and beverages were ok although lacking on return trip. Seat fairly comfortable. Brilliant to be able to watch the take off and landing from camera positioned on tail of the aircraft. Over all quite comfortable with adequate leg room. I would fly MAS again. It was nice to see the mood lighting enjoyed by Business class passengers gradually getting brighter but in economy they whacked up the bright white lighting which was not very pleasant. I can't understand why this feature is not available throughout the cabins especially on such a new aircraft.



Malaysia Airlines Customer review :  25 September 2013 by K Ong    (Malaysia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-HKG, A380 - Overall flight was satisfactory for this regional sector although might loose out in the long hauls. Positives - food from KUL was of good quality and cabin crew were very friendly. Drawbacks - sleeping position is not 100% flat and most would only be able to sleep on their backs without moving about, the table is way too small for its class and the serving tray during meals can barely fit the dishes on it, the handset for the inflight entertainment system is a little hard to use and the screens in this cabin are non-touch.



Malaysia Airlines Customer review :  23 September 2013 by Hagenberg Sven    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-KUL-HKG in Business Class. Two wonderful flights with great customer service. The business class seats in the A380 (LHR-KUL) are spacious and comfortable. MH offers a nice variety of meal selections. The food was tasty. The second flight was on an B737-800. I was in first row. The seats are comfortable and the food was also tasty. The crew on this flight was fantastic.



Malaysia Airlines Customer review :  23 September 2013 by Sam Wong    (Malaysia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-CDG on A380. The aircraft is nice and entertainment system was sufficient for the long flight. But the crews were terrible. Poor services throughout the flight, not attentive to the needs of passengers and when requesting anything, seemed reluctant to provide anything. No smiles from the crew. Definitely not a 5 star airlines with this kind of poor service.



Malaysia Airlines Customer review :  20 September 2013 by Abu Imran    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our family flew from Australia to Malaysia and took several short hops up and down to Singapore on MAS before flying back to Australia. The cabin crew invariably made us feel welcome with our young children and were extremely helpful all along the way. Mostly new B 737-800s and A 330-300s with decent inflight entertainment options too. But the standard of catering on the long haul sector has dropped dramatically over the years. On the outbound, overnight flight, we were offered a disappointing mushroom or chicken roll for supper, and the same dish appeared as "breakfast" on the flight back. There may be some savings to be had in cutting back catering, but I think MAS has gone too far when compared to the competition.



Malaysia Airlines Customer review :  19 September 2013 by I Wong    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Finished 5 domestic sectors with MAS over the last two months (KUL-SDK-KUL, SBW-KUL-SBW-KUL) on old B734 and new B738, MAS is certainly not a 5-star airline anymore. Having flown with so many other airlines in the past, their services were not better than most of them. The male cabin crew were mostly rude and unhelpful. Was this what you should expect from an airline, who once claimed to have 'World Best Cabin Crew'. They are an OK airline, but definitely, not a 5-star airline.



Malaysia Airlines Customer review :  18 September 2013 by B Munt    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We have just completed the first leg of our holiday travelling on the A330-300 aircraft from Melbourne to Kuala Lumpur then the A380 to Paris. We sat in the second row. I had read previous reviews which had criticised the seat comfort of the A330 so it was with some trepidation that I felt how firm the seat was. However my fears proved to be unfounded. The seat is able to be adjusted in multiple ways. The staff on this leg were outstanding. The second leg was in the A380 we had booked seats in the smaller front business section and these were very comfortable. We both were able to get a number of hours sleep. Again the staff were friendly and helpful. The only negative was my meal on this flight which was overcooked. We are sure our return journey will also be enjoyable.



Malaysia Airlines Customer review :  16 September 2013 by O Rikalo    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew MEL to BKK with a 2 month old A330 and a new 737. The standout was the new aircraft. The A330 was so comfortable, modern and beautiful! The seats were extremely comfortable for economy. However, everything else was pretty poor, most of all the cabin crew. They were horrific! I never thought that cabin crew could be so rude, to the point that it made passengers feel uncomfortable. The only reason I would fly with this airline is because of the new aircraft and its beautiful hub (KUL) is always a pleasure to transit through. Everything else was atrocious! If you want service, do not fly MAS!



Malaysia Airlines Customer review :  16 September 2013 by D Kerr    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Kuala Lumpur to Melbourne, 8/9/13. Plane a little dated but I can cope with this, bad service however is a different story. Just after meals were served I got quite a bad blood nose, after which I fainted. My traveling companion recognised the need for me to lay flat and recoup. He quickly took our untouched meals to the stone faced stewardess to enable me to lay flat, and asked for assistance, she showed no concern for me whatsoever. When asked for some extra tissues, she threw a couple of handtowels my way. We complained to the head steward who apologised and offered us our meals back which we declined. Having flown over with British Airways who were professional on every level, it was very clear to me that there was an enormous difference between these similarly fared airlines. I will never fly Malaysian Airlines again.



Malaysia Airlines Customer review :  16 September 2013 by Parkhi Gaurav    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-KUL-BOM in Economy Class on September 13th. PER-KUL was on an A330-300 and KUL-BOM on the super congested 737-800. The only meal served on the PER-KUL leg was breakfast at 5am (choice of quiche with sausage or rice with shrimp sambal) since the flight had taken off at 1.30am. Perhaps it was automatically assumed that people would've had a nice heavy dinner before boarding the plane. Whilst the food served on the KUL-BOM leg was good (Roti and chicken curry), it was a bit disappointing to know that none of the FA's spoke Hindi which pretty much made it very hard for a few passengers who could not speak or understand English. Overall I think MH's quality seems to have dropped a bit.



Malaysia Airlines Customer review :  16 September 2013 by P Mercer    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

13 September. BKK-KUL-LHR on 737-800 and A380. Return trip was considerable better. I sat at 1A on the 737 and although the food was bland the cabin crew managed to top up my glass several times. The KUL lounge was full and seemed relatively pointless given that there were more comfortable seats outside. It was hard to get a drink. After finally getting onto the A380 we had to wait an hour after some confusion over the cargo which meant we missed our slot. The pre-ordered food was great and I had finally worked out that the flat-bed seat of most comfortable when it not quite flat. One of the stewards told me they had recently been modified but was not quite sure how. I managed several hours sleep and awoke to a pleasant breakfast. The cabin crew were polite and efficient; the aircraft was spotless and the toilets big enough for a small party were kept spotless. A far more positive experience than the outward journey.



Malaysia Airlines Customer review :  16 September 2013 by D Mauro    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This airline really should be downgraded from it's current 5 star ranking. I flew them all over Asia out of their KL hub for several weeks. I was shocked to receive an e-mail from them notifying me of a major schedule change and cancellation of one leg from my trip just a few days before leaving! Customer service was mediocre over the phone. No compensation given for this huge hassle which caused a very long layover at KLIA. Food was offered even on short flights, but it did not taste very good and wasn't presented well. The service onboard was pretty good and attendants were generally very helpful. Malaysia Airlines is better than most U.S. carriers, but it is not in the same league as Singapore Airlines or ANA. I had very high expectations and I was let down.



Malaysia Airlines Customer review :  14 September 2013 by A Storey    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-KUL-HKT round trip. B777 from LAX was great service, food and AVOD. Seats are angle flat and first generation. Bit narrow but comfortable enough for 5 hours sleep on long transpacific legs. B737 service to Phuket was also very good and no problems with crew or plane.



Malaysia Airlines Customer review :  11 September 2013 by R Gonzaga    (Malaysia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-ADL, 8th September. Morning departure from ADL. Check-in was efficient and well handled by ground staff. Boarding was very well managed by ground staff in Adelaide. Once on board the plane, things were different. Cabin crew were just plain disinterested, had poor English skills and again there was minimal interaction. Tray tables were dirty, video screen was smudged and talk about a sticky in flight magazine, pages were stuck together! The food was mediocre this time and before landing, a flight attendant went around barking "seat belts, seat belts"! This is a 5 star airline? I think not.



Malaysia Airlines Customer review :  11 September 2013 by R Jones    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Sydney to London and back 4/9/13 - 9/9/13. A330 and A380. Have to say disappointed in comparison to Emirates and Singapore. Seats seemed small even on A380. Biggest gripe was that it was freezing - on all legs. I did ask why it was so cold and was told I could have an extra blanket. Staff were ok, nothing remarkable. No eye shades and I was so sore because of the seats. Entertainment was average. Food ok. It was alright but I'll never book with them again as it was too cold and uncomfortable.



Malaysia Airlines Customer review :  10 September 2013 by Andrew Thiele    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew business class Istanbul-Kuala Lumpur in an aged Boeing 777. The seats are not lay flat but angled, very hard for me to get any sleep. Service and menu was disappointing. This airline needs to move with the times on long haul, the competition is doing a much better job and offering a better product.



Malaysia Airlines Customer review :  10 September 2013 by J Hood    (New Zealand)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-KUL A380. Great check in, given exit row seats for long legs. Customer service was non existent, like we were an inconvenience. Prodded my wife in the shoulder to get her to put her seat upright. Very little verbal anything and bad English when used. For a flight with 90% westerners I would have expected better. KUL-Phuket on Boeing 737, a shocker. Cabin was filthy, spent half the flight planning how I would clean it. Will never fly with this carrier again.



Malaysia Airlines Customer review :  9 September 2013 by P Mercer    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

7 September. LHR-KUL-BKK on A380 and 737-800. Having flown on a Singapore Airlines A380 on several occasions I was keen to see whether the experience with Malaysia was comparable. I had managed to get a seat in the smaller front cabin. Check-in was efficient. The LHR lounge was pleasant with good service, champagne on tap and a great view. Boarding was smooth with a priority line for business passengers. I was fortunate in having an empty seat next to me. The cabin crew were efficient and pleasant. I had pre-ordered my food with Chef-on-Call and the quality was excellent. There were, however, three problems. The A380 seat, although flatbed, was simply not comfortable - it seemed as it was raised in the middle slightly and it was not easy to sleep on. Secondly, having reserved a seat at the front of business on the 737 I was moved to the back with no explanation given. And thirdly, they failed to transfer my bag at KUL and it would be following on a later flight. I will need a lot of convincing to book with Malaysia Airways again.



Malaysia Airlines Customer review :  9 September 2013 by Humam Dawa    (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jakarta (CGK) to Amsterdam (AMS) via Kuala Lumpur (KUL). It was a long flight. The flight attendants were really nice, friendly, and helpful. They served delicious food. I really enjoyed the flight. MH offers great in-flight entertainment with plenty of films, music and TV channels.



Malaysia Airlines Customer review :  9 September 2013 by Drew Breen    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

So, we're a couple travelling Brisbane to London via Kuala Lumpur currently seated in the Air Malaysia lounge in KL. The first leg is complete and failed to impress. Not only did the breakfast egg option run out before seat row 6 but the coffee was horrendous and twice had sugar added when it was specifically not requested. Although I am trying to be optimistic about the upcoming 13hr leg we have just confirmed that the attendant that checked us in 11hrs ago put us across the aisle from one another! Perfect considering my fiancé is a nervous flyer.



Malaysia Airlines Customer review :  5 September 2013 by Kapl Roland    (Malaysia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travel with them at least once a month either in Business or Economy class. Their inflight service attitude is normally above standard and while airline meals are what they are, MH catering is tasty and ok for regional flights. What I want to comment on is the appearance of the cabin: on many recent flights I took within the region, especially on B737s, the cleanliness left a lot to be desired. Any aircraft I boarded had either dirty finger or palm-prints on the overhead lockers. The way they looked it appeared to be from aircraft mechanics as they were oil/grease based prints. Nobody bothered to clean them up. Additionally, the aircon vents and even overhead monitors that drop down from the ceilings on B737s all had a huge accumulation of fluff attached to them. It all gives the interior of the planes a shabby look and not representative of a 5 star airline. What prompted me to write this review was a recent domestic flight on Vietnam Airlines where the planes were spotlessly clean and looked all new even when they were not. Malaysia Airlines, get it together and clean your planes properly. It is a disgrace for a 5 star airline to be so careless about hygiene.



Malaysia Airlines Customer review :  5 September 2013 by Adree Farhan bin Adam    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKI-KUL on 9 Sep 2013. Fly their new B737-800 sky interior. Had a great experience. Seat was comfortable and have a nice legroom. Crew service, as usual professional, efficiency and friendly. That flight was full but the crew cabin managed to serve all passenger very smooth and fast. 3 choices of movies. Its ok for me because it just a short-haul flight. Inflight food was delicious. I had chicken. Highly recommended.



Malaysia Airlines Customer review :  4 September 2013 by N Werner    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew CDG-KUL in Business on A380. Ground staff were ok but the airport is the worst to fly from in Europe. The lounge which is used by most airlines is not worth going. Once on board things change for the better and the Malaysian Hospitality can be experienced immediately. Staff were very friendly and offered great service. The seat was comfortable and included a comfortable duvet and pillows. The amenity kit from Tumi with Clarins product was very handy and of good quality. I ordered Chef on Call where you can choose a meal before you fly and the quality and presentation was nice. The satay and starter was great. Between meal times you can choose freshly prepared noodle soups, freshly baked cookies or fruits. Breakfast was quite nice too and I managed to get some sleep during the flight. IFE was extensive and had a good collection. The A380 is a great aircraft to fly and together with the product Malaysia Airlines offers it is truly a 5 star experience.



Malaysia Airlines Customer review :  2 September 2013 by R Gonzaga    (Malaysia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-ADL on 30th Aug. Ground staff at KLIA are appalling. After security, there was only one person at the boarding gate to check boarding passes into the holding area resulting in a very long queue. No consideration given to people with babies and young kids. Boarding was a free for all resulting in congestion once on the aircraft. FA's were efficient but that was all. No smiles, no interaction just the bare minimum. Food was good but the portions were small. Since it was a night flight, they took too a long time serving the evening meal and that cut down on sleep time in what was a flight of 6 hours and 45 minutes. They would have been better off serving a snack and a drink and then lights off with a more substantial meal before landing. Toilets were clean, no announcements from the cockpit crew and AVOD was just mediocre.





 
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