Malaysia Airlines

✅ Trip Verified | I had a real smooth flight with Malaysia airlines. The food is excellent and the cabin crew are very friendly. I had a slight annoyance prior to departure which I wanted to mention. Malaysia Airlines has a programme where you can bid for an upgraded seat which I decided to do and I wish I never did. You find out 24hours before whether you have been successful. However it meant that I couldn’t check in on the website prior to departure. I like to have an aisle seat, so I make sure I check in. I couldn’t do that and I ended up with a middle seat. Which I was annoyed at, but overall the flight was still fine. I had a two hour delay connecting onward to Bangkok. Still I find them a fantastic airline.

✅ Trip Verified | Worst customer service on check in. Online check-in was not available in 2024. The counter staff was not accommodating and made me run in a circle and did not assist in any way, they were rude, blunt even the manager. She was very demanding and raised her voice. I felt threatened as a passenger would not recommend flying. It’s not a first class or four-star airline.

✅ Trip Verified | I am a photographer traveling to Melbourne, and the airline informed me that I cannot carry my camera gear as carry-on because it is overweight. They suggested I purchase an additional checked bag, but they asked for payment based on weight, amounting to 400 AUD. This is more expensive than buying a new ticket, which is what I ended up doing in the end. I understand there are additional charges but basing it on weight when it is less than a 23kg additional checked luggage is ridiculous!

✅ Trip Verified |  Flew business class domestic. A 50 minutes flight time. The seat was good, padding was soft and for less than one hour flight it was very confortable. Not sure for much longer flight. The crew was efficient, warm and welcoming. Satay and cold beverages were served for this short flight which was very good. The departure was a little bit behind schedule due to the congestion at KLIA and obviously not the airlines fault. Its not a 5 star service BUT definitely 4 or 4.5 star. Very high customer value for the price paid.

✅ Trip Verified | This was my fourth trip flying with Malaysia Airlines and still they are the best airline I have ever flown with. The seats are comfy, food was tasty and staff very friendly. My first flight was a two hour flight from Bangkok to Kuala Lumpur. Fine no problems for a two hour hop. The flight from KUL to Heathrow was just short of 14 hours. Initially I thought I was going to really struggle with the length of this flight. However I had no issues and it didn’t drag at all. What is very handy is having access to all your messaging apps. That is brilliant and you can waste a few hours talking to friends or family. I was extremely impressed all round. I will happily fly with them again.

✅ Trip Verified | When I made the booking the aircraft was an A350 but was later changed to an A330. Check-in was busy but OK. Marhaba lounge was basic. Boarding was delayed and take off a little bit late. The crew in my cabin were excellent, very engaging and proactive. Announcements onboard were the clearest I have ever heard on a flight. Food choices were not too appealing except for the satay. Drinks and snacks were offered throughout the flight. No Wi-Fi. IFE could be improved both in content and operation. For some reason MAS tends to leave the seat belt sign on for extended periods way after any turbulence is felt. I have noticed this on many of their flights. Luggage arrived promptly. Overall pretty good Malaysian hospitality.

Not Verified | One of the worst airlines I travelled with. I was flying from Sydney to Kathmandu via Kuala Lumpur on 21st December. Flight was delayed. The Sydney international airport staff were unhelpful, no communication and the checkin process was absolutely terrible. The flight was delayed by 9 hours. Reached KL, the transit staff said the hotel was 1 hour away from the airport which was provisioned for the passengers on this delayed flight. Upon returning, in Kathmandu flight delayed..again no communication. Paid for a lounge and came to the gate as expected however got stuck at the gate with the delayed flight. This was the first time I flew Malaysia Airlines and will never do it again.

✅ Trip Verified | I had a return flight with this airline. First trip was on December 26th, all the way through the day it was postponements after postpones. Even leaving there was a delay. It meant I was at the airport far longer than. When arriving at my destination my bags were lost. My first 3 days on my cruise I had to stay in my room as all my clothes were lost. The cruise didn't have clothes that fit me so I had to wait till we dokc for me to pick up my luggage. The trip back on Jan 5 was a horrible experience. I am a big lad and the seats are a lot smaller than other airlines I had. The food was so bad I gave it back uneaten and just had the water. The flight had no onboard entertainment, like 10 hour flight trying to entertain ourselves.

Not Verified | Passengers stranded for hours at check in queue. Very unprofessional and rude staff at counters not cooperating with passengers. There was no intimation or written mention about number of pieces of carry on baggage allowed. Passengers carrying 2 pieces were stopped by the staff and made to adjust the luggage. This has sparked a dispute between many passengers and staff members, who were extremely unprofessional and rude with coordinating with passengers. Horrible experience. A total nightmare. Check in was delayed by more than 2 hours!

Not Verified | MH192 flight number on 1st January 2024 departed 1 hr 6 mins late from KUL. When I asked the flight attendant to move my cabin luggage in the compartment she denied saying you need to keep the luggage by yourself while the plane was overcrowded. The seats were randomly distributed in the flight, husband and wife aren’t sitting together, there was complaints. When I asked for my dinner in the four hour flight which was already delayed for 1.5 hour adding up to 5hours 30 mins she said food is on priority basis. Food was served after 2 hours of flight.