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Malaysia Airlines Customer Reviews and Malaysia Airlines Passenger Trip Reports



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Malaysia Airlines Customer review :  19 February 2014 by Clive V Drake    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL - Langkawi - KL - Phuket. Three flights on average 1 hour each on my tour of the Far East. The first two flights were on an ageing 737-200 and the last on a newish 737-800. Was surprised that the airline was dry on all but the last flight. Old business class on the 737-200 - which was very tatty. The newish 737-800 was very comfortable. FAs on all flights were friendly and efficient. My wife ate the food on all flights and said it was "okay". The lounge at KL was very average and again no booze. MA was, for the purpose we booked them - okay. Would only use them again if I had to.



Malaysia Airlines Customer review :  19 February 2014 by J Mounir    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew KL to Melbourne late last Saturday night. Had been offered and received a Boarding Pass for this leg of the trip the previous day in Yangon. At that time I'd been asked if I wanted a window seat, to which I'd replied that I did. When I got on the flight I found myself squashed in the middle of the row, two people each side. The seat didn't recline and the in-flight entertainment didn't work for most of the journey. This was the most uncomfortable flight I have ever been on, and definitely would not recommend Malaysia Airlines to anyone.



Malaysia Airlines Customer review :  18 February 2014 by P Cox    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew KL to Denpasar, 9th Feb. Rude check in clerk, altered our pre booked seating allocation separating my family of 4 - I had booked these seats 6 months in advance. Cabin crew equally unhelpful. They left the seat belt light on for the entire trip. When I approached the business class cabin crew to use the lavatory urgently I was told to go back to my economy seat and wait. For a supposed full service airline there is no service.



Malaysia Airlines Customer review :  18 February 2014 by K Farrell    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-LHR via KL return. Very disappointed with the Biz class seats on the legs to and from Melbourne to KL. The seat only had 3 settings and it had to be the hardest seat I have sat on. The cabin was filthy. The food was very disappointing. Overall this Biz class was certainly not worth the money. They need to review the aircraft they use on MEL to KUL leg - this is substandard. On a positive note, the A380 (KL to London) Biz seats were very comfortable and the staff very friendly!



Malaysia Airlines Customer review :  17 February 2014 by M Nick    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent service, food was great. New seating and aircraft for the MEL-KUL leg was great, the way personal space is utilised is brilliant. The 777 aircraft on the KUL-FRA route was very tired and dated, the fleet definitely needs retrofitting and IFE viewing quality on these aircraft is poor. Nonetheless service was great and would happily fly with MAS again.



Malaysia Airlines Customer review :  17 February 2014 by J Lin    (Singapore)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew business class from KUL to NRT. From the (just renovated) lounge to the service quality of the cabin crew, I would say that the experience was average. The newly renovated lounge atmosphere was simply chaotic and noisy, food variety on offer was very limited. Noodles from the noodle bar barely edible. Shower facilities was nothing to write about. The service delivery was just mediocre. There was no drink rounds after the meal service, the cabin crew were busy chatting away in the galley. I was expecting more from the cabin crew. Food quality are at best economy standard. Fortunately, the experience was saved by the comfortable seat and generous leg space of Boeing 777. I would not recommend anyone to fly MH unless the price is cheap.



Malaysia Airlines Customer review :  17 February 2014 by S Lim    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew KUL-MEL, A330. First class lounge in KUL was terrible. Service OK but A La Cart breakfast horrible. Food on board was worse. Inedible 'spicy chicken', limp salad and cream cheese instead of proper cheese. Meal before landing was even worse. Undercooked pastry with unidentifiable mushroom filling. That was it. 3 bites and it was gone. MAS used to be an unbelievable product. Its Air Asia flatbeds or SQ or EK from now on.



Malaysia Airlines Customer review :  13 February 2014 by Keith Simpson    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled economy class on MH003, 11 Feb, LHR-KUL, seat 80H and MH141, 12 Feb, KUL-SYD, seat 26C. Both flights the crew were very good, the seat and entertainment selection is far superior on the A380. I would recommend this airline as they offer a good product and value for money. The areas they could improve is the quality of the food especially the inflight snack on the LHR-KUL sector.



Malaysia Airlines Customer review :  13 February 2014 by Sandy Chalk    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

7th Jan. Late flight, Brisbane to Paris via K/L. A great airline. Excellent service from beautifully groomed flight attendants. The vegetarian food was the best I have ever had on an airline. There was plenty of good service with drinks. Very helpful and gracious staff. Put up in a fabulous hotel in Kuala/L. in between flights.



Malaysia Airlines Customer review :  12 February 2014 by R Mcluckie    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brisbane to Kuala Lumpur return on A330-300, flight on time and flight attendants were helpful and friendly, plane was clean and looked fairly new. Would not hesitate in recommending Malaysia Airlines for travel.



Malaysia Airlines Customer review :  10 February 2014 by McKinley Stephanie    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled A380 KL to HK. Seat 56C economy class. This flight appeared to be only a third full. I noticed some people changed seats to have a length to themselves. The cabin was clean and spacious. The flight crew all impeccable with presentation and attitude. Security was tight at KL which I'm not complaining about at all. Plenty of leg room and very comfortable. I have travelled on various other A380 aircraft from different carriers and I found Malaysia to be of the same standard in every aspect. Food was fine, I quite enjoyed it and drinks were plentiful.



Malaysia Airlines Customer review :  10 February 2014 by Kien Lieu    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travel from Sydney-KL, MH142 and KL-Sydney. Everything was just average, the food being served was horrible! I will not consider using this airline in the future.



Malaysia Airlines Customer review :  10 February 2014 by S Lo    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled economy class from KL to Melbourne (MH147) on 6 Jan 14. Service was below average. Food was awful. Toilets were dirty.



Malaysia Airlines Customer review :  7 February 2014 by McKinley Stephanie    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

19th Jan 2014, SYD to KL, A330-300. Beautiful aircraft, I was seated in 21E. Flight time was 21.55pm departure and timely. Cabin crew were pleasant and attentive. Food was acceptable and crew worked all night on flight attending to seat calls. IFE very good selection. We had quite a bit of turbulence and flight deck crew kept us in the loop. All in all very pleased with Malaysia Airlines. Will fly again.



Malaysia Airlines Customer review :  3 February 2014 by M Zakaria    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled A380 from LHR to KUL on 17/1 in 1st Class. Surprisingly although interior is less luxurious than SQ or EK but seat and ambience is cosy and inviting. Crew are as usually very attentive. Food is just average. Flight entertainment hardware system is not bad but need to improve on movies and TV programs list available, particularly to those with interest in golf, cars etc. none available. Perhaps need to provide wet towels more often as interior is too dry after long hours.



Malaysia Airlines Customer review :  3 February 2014 by Ashok Thakkar    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I flew from Manila to Kuala Lumpur on January 30, 2014. The check-in process is very antiquated. Long lines are not managed at all. Sure, baggage allowance is generous. but in-flight service is atrocious. Food was terrible. Attitude of the staff was indifferent - they just did not care. We were glad when the flight was over.



Malaysia Airlines Customer review :  29 January 2014 by J See    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took MH1 flight from LHR-KUL and had an aisle seat in the economy class on the upper deck. Management of the queue at the gate was done in an organized and orderly manner and the staff were more than helpful. Since it was economy, I didn't expect much because honestly, one can only get that much of comfort in an economy class. There was an empty seat beside me so that gave me a good extra space. The in-flight entertainment had a good variety of movies, music, podcasts and e-books and the meals were great. The cabin crew displayed genuine friendliness and professionalism. My request for a cup of water was also immediately attended to. Overall, I'd say the whole flight experience was great.



Malaysia Airlines Customer review :  29 January 2014 by H Eliatamby    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled Business Class from Sydney to Sri Lanka via Kuala Lumpur and back. The trip going to Sri Lanka was good. However, on the return flight, on the Colombo-KL sector, they ran out of main course options. There were only 12 adults in Business Class and yet this happened. This is poor form for a business class service proposition. On the KL - Sydney sector, they ran out of the amenities packs - when I requested a pack, the hostess informed me that for some reason they had only loaded 50% of the required packs. Again, they also ran out of the brunch options! Despite this, the journey was comfortable and the staff very professional and pleasant. The trick might be to pre order your meal? Not sure.



Malaysia Airlines Customer review :  28 January 2014 by M Lau    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MH 126, PER to KUL in A330. Relatively new aircraft, that was the only positive point. Boarding staff at the terminal were rude. The MH cabin crews were very indifferent and disinterested. I asked for a snack prior to take off but was not given anything, no excuses given (did the same with Qantas and was given plenty). Meal was served with two main choices, terribly bland. That was the only thing served throughout the entire 5 hours flight. Staff did not do their beverages round. Bad taste for IFE. All in all, I think this would be my last trip with the MH. I am not impressed at all!



Malaysia Airlines Customer review :  28 January 2014 by N Robinson    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to KL on A380 in business class then KL to Melbourne in business class. 3 hour delay at Heathrow, not sure why as nobody seemed to know. Onboard seats ok and service was fines with plenty food and drinks, the bad point being on arrival at KL no cases appeared. I only hope our cases come back with us on the return journey.



Malaysia Airlines Customer review :  28 January 2014 by Lewis Prince    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Melbourne to London return. Experience inferior to that 4 years ago. Paid extra for seat choice. Change of aircraft type meant chosen aisle seat became middle of 3. Service very impersonal. Would prefer quality food not quantity.



Malaysia Airlines Customer review :  28 January 2014 by Amanda Fisher    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew business class, January 2014, it was a special price. We usually fly Qantas or Singapore. No comparison in terms of inflight entertainment and seat comfort, I found the staff of Malaysian hit and mostly miss. On our KL To Mumbai the staff were so disinterested it was almost amusing. I rarely eat the food, my companions commented it was reasonable and all agreed. Inflight entertainment outdated and seat recline was good flat position was uncomfortable, if you can get the special price it's worth it, otherwise I would not be happy paying full price for this level of service. On time was always good. Flew Sydney to KL then KL to Mumbai, Colombo to KL then KL to Sydney.



Malaysia Airlines Customer review :  25 January 2014 by Roger Tilling    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MH767, SGN-KUL and MH020, KUL-CDG. The flight to Kuala Lumpur on a 737-800 was about 1hr 50 mins and the level of food service was extremely lavish for the length of the flight - very impressive. Unlike many airlines like BA, where seats in both classes have the same seat pitch and are 3 adjustable seats either side of the aisle, their business class comprises a permanent 2x2 layout with extra legroom. The flight to CDG was on an A380 Superjumbo. It was the quietest, smoothest flight I have ever experienced. The seat, food, service and comfort were incredible. I arrived after some sleep feeling fresh and ready for another day. Malaysia Airlines are at the top of their game - I made a good choice.



Malaysia Airlines Customer review :  23 January 2014 by Sue Newcombe    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Australia via KL and return journey. Food was bland and the crew surly and rushed. Have had much better service with other airlines. Thumbs down.



Malaysia Airlines Customer review :  20 January 2014 by J Singh    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to Paris return in Business. First time in Business on Malaysia. Previous experiences with airline had been mixed. Overall their Business product doesn't have the polish of Emirates or Singapore, but is a satisfactory alternative given the price. 777, MEL-KUL, A380, KUL-CDG-KUL, and then A330, KUL-MEL. 777 is aged but found it very comfortable (more so than the much newer A330). A380 was spacious and seat was good. A330 seemed more cramped than either 777 or A380, and lacked privacy. All flights had good service. Food varied from good to excellent, and there was always plenty of it. IFE was a weak spot with not much of any interest to me. Lounges too were mediocre, even in KLIA which surprised me being home base. However despite all this, given that the cost of the ticket was substantially less than any other carrier and comparable to China Southern, it represents good value and would happily fly them again.



Malaysia Airlines Customer review :  20 January 2014 by Karam Godrei    (Malaysia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew business on A380 from KUL to LHR and return. Wasn't impressed with their business class offerings compared to EK, Qantas or SQ. Comparable to the old biz class seats from their 777 and 747 which reclines at an angle. The saving grace for this airline is the exceptional crew. Genuine hospitality and very warm personnel. The highlight of this trip has be about how bad the food was. Was served satay which was excellent as usual but they now serve a menu done by Chef Zubir of Masterchef Malaysia. Huge disappointment. Beef ribs were inedible as it was tough, changed to the cod which was surprisingly too sweet. Such a terrible experience for the price I paid and will certainly be avoiding MH in the future because the tremendous drop in quality.




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