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Malaysia Airlines review - by Mike Davies
27 February 2007
SIN-KUL return. Incredible service from check in to leaving the plane.
Very attentive staff throughout, clean planes and excellent service on
this very short flight, nothing was too much of a problem. They
certainly deserve their 5 stars.
Malaysia Airlines review - by Joe Lorincz
9 February 2007
SYD-ZRH-KUL Business and KUL-SYD First. All flights were excellent with
outstanding staff and service despite a couple of late departures of
around an hour each. It was our first experience with Malaysian in First
on the KUL-SYD sector and it was exceptional in every way. Malaysia
Lounge in KUL is wonderful. The only other comment would be that the
main meals were a little bland and that in Business, the cabin tends to
be a little too warm. I could not recommend Malaysian highly enough and
it is a pleasure to fly with them.
Malaysia Airlines review - by Tai Wei Wong
7 February 2007
KUL - LHR Biz Class was fantastic. I could catch 6 hours sleep. However,
inbound flight LHR-KUL Biz Class was one of the only few bad experiences
with MH. Seat recline electronic failed to work, steward had to do
manual recline. I was left waiting during on the second meal while
others got their food. Most cabin crews are kind and helpful. I made
gentle request for an extra pillow (to make my sitting position more
comfortable since the recline electronic did not work), but was told by
FA that "sorry, we have a full flight today", not even an effort from
her to try to find one. Overall, MH still a good airline to fly with,
good food and variety of IFE.
Malaysia Airlines review - by Kuhan Kandiah
26 January 2007
I managed to get a good crew and service on my KUL-CDG (B772) flight.
The crew were excellent despite the packed to the brim flight. This has
got to be the best flight ever with MH because they were so kind and
compassionate especially to the two hearing impaired kids next to me.
Juice and water were served at a very consistent frequency and meals
were great. To save cost, they have now decided to scrap menu cards and
put it up on the TV screen before they start the trolley service which
was an excellent idea. AVOD entertainment was excellent although I slept
a lot for this flight. Keep up the good work MH and Congrats to the
cabin crew for that flight. I must however say that the ground crew need
a lot of training on the job and they need to be focused on their jobs
when checking in. (My bag had a wrong destination code tage - AID
instead of IAD and I had to point out to the check in agent for that
mistake he made, which he was surprised about) Overall, great airline
and hope they don't cut back on quality service.
Malaysia Airlines review - by Ben Smith
26 January 2007
LHR-KUL-AKL return. Checki n at LHR usual zoo like experience but check
in agent approved my request for exit seat being that I am 6ft4".
Unfortunately he would not put my girlfriend next to me due to her being
so gave her bulk head seat in next cabin. Takeoff delayed due to
ridiculous security procedures at gate. Flight pleasant, cabin crew good
on this 747. Toilets kept in clean state. AVOD good once it was working,
especially good is the jukebox option. Food was good on this sector with
china crockery. KUL-AKL on 777 didn't have exit seat but was pleasantly
surprised by the amount of legroom available, slept for 5hrs, again
cabin crew good. For the return journey, check in at KLIA as had broken
journey up - not quite as good food, and disappointing that it was the
same films as on the 24hr journey to AKL. Overall a pleasant experience
- I would recommend using this airline for these long haul journeys,
especially for the leg room.
Malaysia Airlines review - by J Sim
26 January 2007
TPE to KUL and later to PEN. The medium haul flight was pleasant with
good food, constant drink rounds and seamless IFE all the way. Seat
pitch offered was comfortable. Crew cheerful and professional. The short
haul flight back to Penang was a mixture of feelings - the worn out
aircraft definitely needs replacing soon, and I noticed they started
offering peanuts on this 1-hour flight - something they never did.
Arrivals and departures roughly on time.
Malaysia Airlines review - by Annette McKenzie
19 January 2007
Return FRA-AKL trip in Business Class. Excellent everything as mentioned
in previous reports but need to make further comment on the wonderful
service received from office staff in both the FRA and AKL ticket
offices. They really do go 'beyond expectations'.
Malaysia Airlines review - by Joshua Brien
19 January 2007
LHR-KUL-SYD Business Class. December-January, 2007. A very pleasant
experience. The new business class seat is very comfortable and the on-
board service is also very good. Food is consistently high quality. The
IFE could be improved. The ground services at Heathrow and KL are
excellent. The lounge in Sydney is however looking a little worse for
wear. Overall, good value for money when compared with the business
class prices being charged by competitors on this long haul route.
Malaysia Airlines review - by Gautam Shah
9 January 2007
Been travelling SFO-SIN-BOM for years on Singapore Airlines Raffles
Class. This year, however, my travel agent informed me that their
tickets were exorbitantly priced. Tried Malaysia and flew LAX-KUL-BOM on
Golden Club Class. The service was as good as Singapore Airlines and, in
my opinion, the lounge at KLIA is much better than the Singapore lounge
at Changi. Also, since our layover in KUL was about 7 hours, they even
gave us a complimentary room with lunch at the airport Pan Pacific
Hotel. All in all, just slightly rough around the edges, but a
tremendous value for money. I guess, Singapore girl you have become an
expensive way to fly.
Malaysia Airlines review - by Geoff Ross
9 January 2007
Sydney-KL-Penang-KL-Beijing business, Syd-KL flying 747 with newer angle
seat/beds on afternoon flight, Golden Lounge was almost empty which is
more relaxing than some, IFE was good for 8hr flight, meal was good,
service okay. Penang to KL we had business class seats on the short
airbus flight, again MAS broke all normal records at transferring us and
our luggage in about 45minutes from the domestic to international
flight. KL to Beijing on a fairly old airbus with Y and C class options
the flight was not full, IFE was dreadful. The seats are the age of the
plane, and while OK for a 6 hour day flight, the redeye would be tough
to sleep through. However the greatest thing on this flight was the
service provided to a level that I had not seen on any C class flight in
20years of flying, it was quite unexpected and really can only be put
down to the staff onboard wanting to do things to a high standard. The
food offered, was a good selection and the coffee served on MAS is
better than on many airlines. The attendants seem to be arranged to
communicate with all passengers in their languages of Malay, Chinese and
English, but the thing that really set them apart was their regular
trips up and down the aisles. Restrooms kept spotless. Our son was
offered us ice cream when we he wanted something extra which made his
trip. Overall if MAS could bottle the service they provided on the KL-
Beijing route and try not to spread their services so wide that they
need to run some of the older fleet they would leap over some of the
competition.
Malaysia Airlines review - by Alain Jorand
3 January 2007
I have been flying MH in C class for years. The one problem they have
always had (but I did notice some improvement in the past couple of
years) was staff attitude at Golden Lounge. Richard Franklin's
experience is typical of the main problem with otherwise good service
airline in C class : staff attitude at Golden Lounge. When flying with
MH, the thing to do is to make sure that things are will planned and
organised with Golden Lounge in KL if connecting in KL.
Malaysia Airlines review - by Ian Lancaster
31 December 2006
LHR-KUL business class. My first experience with Malaysia - and it
couldn't be bettered! This was the 2200 departure and I'd already eaten,
so I didn't sample the dinner, but FAs were excellent : charming,
efficient, and seeming to want to make sure you had a good experience.
And the Heathrow lounge has to be one of the most pleasant at this
airport!
Malaysia Airlines review - by Richard Franklin
15 December 2006
AMS-KUL-SYD Business Class. A story of two halves! Flight itself
actually very good, nice new beds are great, very spacious. Superb food
e.g. smoked salmon mousse, satay incredible! FAs very friendly and
attentive.However, We had a day stopover at KUL - we decided to get to
the airport early as we could relax in the Golden Lounge as promised by
both KLM (we were ticketed by KLM) and Malaysia Airlines previously. We
were turned away, told to go to another lounge. Sent away from this one
too - to another one. This Plaza Premium Lounge was a disgrace. The
decor was tatty. There was no beer or wine, the food was disgusting with
shrivelled up sandwiches and a revolting "pasta" dish. Only other food
choices were bizarre and unhygienically stored: an odd looking yellow
cake and a very tired looking plate of peanuts. Upon complaints,
shoulders were shrugged, not our problem etc. We returned to the
original MAS Golden Lounge, they insisted it was not their problem, it
was KLM's despite there being no KLM representative at the airport, and
us flying with MAS in business from their home base. The woman's
approach was unapologetic and rude. Eventually, we managed to talk to
the "duty operations manager" who admitted that there was no-one
empowered or with sufficient authority to let four passengers who had
spent over 10,000 on tickets into a vaguely acceptable lounge.
Malaysia Airlines review - by Francis Chan
10 December 2006
Bangkok-Kuala Lumpur-Bangkok on Economy. Meal service on this short-
haul regional route has finally been modernized somewhat. You get the
usual main dish, a side dish of vegetables, appetizers and one piece of
fruit, and a small piece of bitter-sweet chocolate. The unpopular cake
for desert has been done away with. Another improvement that they now
serve robust Chilean & South African wines, much better than the cheap
French table wine of the past. There is nothing really in terms of
visual entertainment. While there was a myriad of Asian-language music
on audio, including Qur'anic verses, the Western classical & sentimental
channels have disappeared. Seats on this A330-300 getting old and tatty.
Plus points are the great cabin crew and good and plentiful food - they
serve seconds too on request if available, as well as all kinds of
alcoholic beverages for free on request - including good cognac.
Malaysia Airlines review - by Helmut Mutschler
30 November 2006
FRA-KUL-DPS return in Economy. Check-In in FRA was quick and we got our
reserved seats (B777-200). Food nice, but the quantity was not like on
SQ. IFE was wonderful and worked well. Transit in KUL ok, since we had 5
hours time. We used the facility like internet, shopping and watched the
tarmac in KUL. On both legs boarding in Y-Cl. was made by seat row, so
boarding was efficient and quick. Food KUL-DPS (A330-200) was much
better then FRA-KUL and crew much more attentive. DPS-KUL (A330-200) was
nice too. Good food and quantity was fine. Crew was nice and took good
care. KUL-FRA first meal was fine in quality and quantity. Breakfast was
not eatable, but was no problem, since it was served in the middle of
the night. Boarding in KUL was chaotic. On all flights the crew came
around with water, orange juice and beer. Sandwiches were also available
at all times between meal.
Malaysia Airlines review - by Bary Hollow
13 November 2006
AKL - CDG (Paris) Business Class. All sectors were fantastic. Price was good, service excellent with friendly staff.
The new business class seats are good. My partner found them great lying flat but I found them best
at a slight Z shape being a bigger guy. The IFE was brilliant altough no noise cancelling
headphones made the sound hard to hear clearly. The food on all the sectors was fantastic. The
Satay being the highlight - this is a brilliant dish! Check in in AKL was through Air NZ agents and
the lounge is the Air NZ Koru Lounge. In Paris, Air France agents and lounge. The Paris lounge was
packed and not the best but under construction so this should improve.
Malaysia Airlines review - by Marshall Davies
5 November 2006
Melbourne-KL-Seoul return in Economy. Quick check-ins for all flights -
the facility at Sentral Station in KL is particularly useful when
combined with the KLIA Ekspres. All flights were on time & none was
completely full. Malaysia's advantages to us continue to be its
relatively generous seat pitch, cheaper fares and excellent cabin and
ground services, although there were some delays in collecting baggage
at KLIA. Food was generally good - except for the Melbourne-KL flight,
where the main course consisted of some unidentifiable pieces of chicken
in a mild curry. Our only other gripe was used blankets - complete with
hairs - on the Seoul-KL leg.
Malaysia Airlines review - by Mohd Azfar Syukri
2 November 2006
Just flew Istanbul-Kuala Lumpur with them. We flew on one of the leased
A330-200. Cabin looks like a bit dated. Seats a little bit cramped and
IFE(We had PTV's on this flight) (only the A332 have PTV's) is working
perfectly. The cabin crew were extremely courteous, helpful and and
always checking in on the passengers. Food were very tasty (for a Y
class meal) . Flight left and landed on time. Overall a faultless
flight.
Malaysia Airlines review - by Jeroen Schoenmakers
27 October 2006
Sydney - Kuala Lumpur - Amsterdam. Economy. Check in at Sydney Airport
was a breeze. It took 5 minutes. A very friendly check in agent. As I
had been living in Sydney for a year I had a full suitcase, couldn't
weigh it at home because the scale didn't work. The scale at the check
in counter indicated that it was 30 kg and I was worrying, but the check
in agent said nothing and wished me a good flight. The flight to KL was
almost empty so lots of space and the second leg to Amsterdam was 70%
full so again space in the aircraft. Flying is so much more relaxed when
the seat next to you in empty. The inflight entertainment is very good
(latest movies, games etc). Cabin attendants on the first leg were a bit
cranky, but they were faultless on the second leg to Amsterdam. Only
improvement is they could offer more drinks on this 12h and 30minutes
leg. If you call them they come to your seat, are not cranky and ask
what you want and deliver it swiftly.
Malaysia Airlines review - by Peter Kool
19 October 2006
AMS - KUL Business Class. Best business class I have experienced. The
food during the flight was very tasty. Seats onboard the 747-400 as well
as the entertainment program excellent. Got a lot of attention of the
cabin crew, so no complaints at all about the service.
Malaysia Airlines review - by Annette McKenzie
10 October 2006
Just returned AKL-FRA with MH in Business Class. In a word - perfect!
Could not fault them. Even the Air New Zealand check-in staff they use
at AKL international have improved.
Malaysia Airlines review - by J Liu
10 October 2006
Shanghai PVG to Kuala Lumpur return, economy class. Great economy class
in-flight entertainment, the best I've seen. Huge selection and variety
of movies, TV shows, games, documentaries, news, sports, etc. In-seat
video screen is bright and clear, and sound quality from comfortable
headphones is excellent. B777-200 seats were very comfortable, with
generous pitch and recline, adjustable headrests, footrests, and lumbar
support. Food and beverage service was the only disappointment.
Quality of food was mediocre at best, and drinks offered were limited to
orange juice or chocolate milk. Overall, though, I'd fly Malaysia
Airlines again without hesitation.
Malaysia Airlines review - by Ken Lim
10 October 2006
LHR-KUL-LHR Economy Class. Planes departed and arrived on time.
Excellent service by flight attendants, good food and entertainment was
great - quite a wide selection. The only small gripe I have is that the
seats didn't recline very far but I still managed to get some decent
shut eye. I would recommend to anyone.
Malaysia Airlines review - by Lisa Gittings
24 September 2006
We've just come back from our honeymoon and had nothing but nightmares
with Malaysia Airlines from start to finish. We'd originally booked
direct from Manchester to KL, but this route was withdrawn, and we had
to get connecting flights to Heathrow. The replacement airline's flight
was cancelled, the following one delayed, resulting in a sprint through
Heathrow to get to the departure gate. We were met by the rudest woman
in world history - a Malaysia Airlines representative - who told us our
luggage wouldn't make it, but would be put on the next flight. It wasn't
- nor on the next one. When we rang Malaysia Airlines, we were again met
with rudeness and lied to. Our luggage eventually arrived, just as we
were leaving for Langkawi. Our travel agent rang us when we were in
Langkawi, telling us that our return flights had been cancelled by
Malaysia Airlines. We again rang them and were told by them that our
flights were cancelled as we had never left Heathrow. They had no record
of us getting our flight, but had us down as 'no shows' for a flight the
following day. They refused to believe we had been on the flight we
were on, and demanded we give them proof, otherwise we wouldn't be on
any flight leaving Langkawi. Our agent's rep took our tickets to MA's
office, but the flight we had tickets for was now full (they had already
sold our seats) and we had to get an earlier flight, cutting short our
time at our resort. When we returned to KL, we went in to the MA office,
where the nice woman on the desk rang the 'customer response' office -
these are the only people who can deal with complaints, apparently. The
man I spoke to was rude, demanding I email him my complaint, along with
copies of my tickets - this, despite the fact I was sitting in his
company's office, where a colleague of his had my tickets in her hand.
Basically he did nothing. My husband and I will never fly with Malaysia
Airlines again. They nearly ruined our honeymoon, and we did not receive
one apology for any of their mistakes.
Malaysia Airlines review - by Jack Carter
24 September 2006
LHR-KUL, KUL-BNE return .My wife and I have travelled these routes on
two separate occasions with no reason to report anything other than
praise, The cabin staff were extremely courteous and on my last flight,
particularly helpful. The only problem, the one where I was helped by
one of the cabin staff on my last flight, was where we had taken
advantage of the in-flight shopping to buy a very attractive pendant as
a gift to my son's wife. When it was opened the connecting device from
the stone to the chain was found to be broken. Their office in Brisbane
demonstrated a complete lack of interest except to say that we should
speak with the cabin staff on our return flight and this we did. Details
of the purchase were recorded and (presumably) passed on to the
necessary department and on arriving back in the U.K. in late July we
followed it up with an email to Malaysian Airways. To this day we have
not had any form of response from them even after a second email. The
pendant has a five-year warranty that seemingly is absolutely worthless.
I conclude in saying that the service provided by the cabin staff is
excellent but their administration seem to suffer from a decidedly
absence of customer care.
Malaysia Airlines review - by Ranjit Mene
22 September 2006
DAC-KUL in an old A330 in Business Class. Business cabin almost empty.
This was one of the older MH planes and so had no individual PTVs. Would
have expected this if one is trying to compete with the likes of SQ and
TH. Flight attendants were all great and the famous satays make every MH
trip worthwhile! The timings for this flight are a killer - leaving DAC
at 0120 and arriving at KUL at 0700 after a 3.5hr flight, so no chance
to get any substantial sleep. Overall though, the flight would have been
better if the IFE was up to the latest AVOD standards.
Malaysia Airlines review - by John Neal
6 September 2006
Business class LHR-KUL-AKL, BNE-KUL-LHR. Overall the standard was
reasonable. Flights left and arrived on time except for domestic flights
within Malaysia. Service on 777's was far better than the 747.We were on
the top deck and on both occasions were kept waiting on courses and when
the food arrived it was warm rather than hot. There was just one FA to
serve 26 passengers and being last to be served was told that certain
courses were no longer available. Considering the cost of the flights it
was poor value. We had the new cabins on all legs and got the seats we
had booked. The new seats were spacious and catered for all positions
but do not go flat for sleeping which does lead to slipping down the
seat. KLIA must be the most badly signed airport in the world be aware
that the international terminal is apart from the main terminal and is
reached by a shuttle train.
Malaysia Airlines review - by Steve Lewis
28 August 2006
Business Class EWR-KUL. Check in at Newark was smooth and efficient. I
was quite disappointed to learn that the airport lounge had been
eliminated. MAS used to send their premium passengers to Lufthansa’s
Senator Lounge. In lieu of the lounge, passengers are given a $20 food
voucher. Onboard I was pleased to see the new business class seats. I
found the seat pitch and width very generous. I’m 225lbs and was very
comfortable. The forward lavatory is huge and has a full-length dressing
mirror – very easy to change clothes. The meals were tasty and crew was
constantly filling up glasses and checking in on the passengers. They
also had “SkySnax” available in the galley: a basket filled with fruit,
sandwiches, chocolates, and cookies. The on-demand entertainment system
had several blockbuster movies as well as a large collection of shorter
programs. The seat sleeping position was okay, but not great. The angled
bed is awkward to sleep on, but it’s quite nice for watching movies. I
agree with all the other people who say that you feel as if you are
sliding off the seat when sleeping. Too bad MAS didn’t go with a true
lie-flat seat! Overall, it was a great travel experience.
Malaysia Airlines review - by Peter Byford
12 August 2006
LHR-AKL-LHR in business class. Whole episode (except seating) was superb
- could not fault cabin crew on any of four legs. Food excellent. Only
criticism is those seats. I am 6'5" and it is just impossible to sleep
without constantly getting the feeling you are slipping downwards all
the time. We had these new seats on three legs, but ironically on the
KL-AKL leg we had the old seats on a 777. They were great! We were in
row 2, which was the old first class seats, and they were infinitely
better than the new version. My wife is a celiac, and we therefore pre-
ordered a gluten-free meal for all legs. When she saw the standard menu
on the first leg we cancelled the special meal, and she enjoyed four
excellent meals!
Malaysia Airlines review - by Paul Towler
12 August 2006
LHR to KL after my third attempt trying to depart London. Was booked on
Cathay Pacific, but a typhoon in Hong Kong cancelled my flight and it
was a nightmare at LHR. Finally got on to Malaysia Airlines. I have
never flown with them before and was pleasantly surprised at the amount
of Legroom and entertainment. Seats comfortable, food was nice and the
service was OK. I think what made the flight so good was that I had 3
seats all to myself!
Malaysia Airlines review - by John Head
3 August 2006
LHR to KL Business Class outbound and return in First. Although still my
favourite airline, things are noticeably beginning to slip. Their
frequent flyer club 'Enrich' really let the image down when it comes to
customer responsiveness. Despite joining over a year ago, I have never
received my membership pack/card. Since my last visit in March 06, I
have been trying to claim retrospective miles but despite numerous
(unanswered) emails to the Enrich Club and even phone calls to Malaysia
Airlines in London, nothing happened. It required me to physically be in
KL and then pressure them locally before I received any help in this
matter (granted the help I got locally was superb). Also the food is
very disappointing. Returning from my latest trip in First Class, of
course the Satays are still superb, but the rest of it was unremarkable.
A chicken dish of sorts that had the taste and texture of a wet sponge
and fresh fruit for desert - not exactly inspiring.
Malaysia Airlines review - by Des Mullany
30 July 2006
Flew several times with Malaysian during July and found their cabin
staff to be very good but what a pity about the ground desk people and
the delays. London Heathrow for flight to KL desk attendant just not
interested, flight 80 mins late on take off, no inflight amenity kit for
an overnight trip. KL to Penang 20 mins delay. Penang to KL for onward
flight to Kota Kinabalu, arrived at desk well in advance of take off
time to be told that flight had been cancelled and that they had
rebooked us on an earlier flight, which had already left. Finally got
re-scheduled for later on in day and upgraded for the 50 min flight to
KL. Arrived in KL (after another 20 min delay) to find that next flight
was via Miri in Sarawak, and told by ground staff to stay on plane in
Miri. Delayed 30 mins. Arrived at Miri and told everyone off, for 30
mins. In KK got ground handler agent to call MAS the day prior to our
leaving to confirm flight times- to discover that as we hadn't travelled
on the original re- scheduled flight in Penang, Malaysian had decided to
cancel all future flights booked. Agent had to explain that MAS had
flown us on later flight , the same day, in order that they re-book us.
Kota Kinabalu to Hong Kong arrived at this small airport, dreading what
was coming next, and found a superb check in girl who handled everything
superbly, and flight left on time.
Malaysia Airlines review - by Wayne Good
30 July 2006
AKL-KUL economy and KUL-AKL Business Class. The flight over was
excellent, with good food, entertainment and a very attentive crew. You
can really see why they won the best economy class. The slightly wider
seat on the 777 + the 34 inch pitch makes the 11 + hours pass
comfortably enough. Whilst in KL we were robbed of passports, credit
cards etc, a common occurance we were told, so had to obtain emergency
travel documents from the NZ embassy. Upon checking in at KL Central
Station my partner was told that he could not board the flight as his
documentation was not registered with immigration here in NZ. After
about 1 hour of stress and phonecalls to immigration in NZ this was
sorted out. Why his was a problem and not mine they could not tell me.
We were then presented with economy boarding passes.By this stage I was
pretty uptight, but calmly informed the check in agent that I had
actually paid for an upgrade and that is what was on my ticket. He
argued that it was not on his file. I held my ground and got what i had
paid for - 2 business seats with no apology for the inconvenience on
their part.By the time we got to KL airport to the business lounge we
were pretty wrung out. The lounge is superb, very large with excellent
facilities. They serve, amongst other things, good Laurent Perrier
Champagne - excellent. The flight left to time, drinks served, service
some of the best I have ever seen. The cabin was full and the crew
worked very hard, always with a smile, to look after everyone. The
dinner menu was not that great. however what I ate was ok. The wines
were excellent. Had about 4 hours sleep. I would agree with others that
the lie flat beds aren't great but a hell of a lot better than economy
for over night flights. A delicious breakfast was served about 2 hours
out of Auckland. Overall, impressed with service in the air, and I guess
at check in it was just one of those things
Malaysia Airlines review - by Lisa Conze
24 July 2006
FRA-KUL-AKL return. Very pleasant flight, cabin crew seemed competent,
food was delicious, it was very comfortable. Fantastic airline, always
recommended by me. Even on the long flight (about 30 hours) there was no
boredom because of the good entertainment program on the television in
the seat before you.
Malaysia Airlines review - by Bob Gatecliffe
14 July 2006
MEL-KUL-HKG-CAN return. MEL-KUL flight was on a 747 with the new seats.
Overall the flight was very good with FA's being world class with
service and personality. The food was okay - nothing exceptional. The
entertainment system was excellent. My only gripe is the new seats -
Narrow, Hard, Short and uncomfortable to sleep on. Being almost the last
of the Asian airlines to offer sleepers, Malaysian could have led the
world with the introduction of the perfectly designed sleeper. Instead
my opinion is that they went for the least cost option and bought a seat
that 'will do'. It is such a shame that this has happened because I
truly believe that Malaysian are a good quality airline in all other
respects but for their new sleeper seat. The flight (777) to HKG was
good in all areas, old style seats but for a 3+hr flight I did not care.
Same with the Guangzhou to KUL flight, but I must pay respects to the
FA's on this flight - they were terrific. The KUL-MEL flight was on a
777 with the new sleeper. Overall a very good trip that for the most
part was a good experience.
Malaysia Airlines review - by Streb Lovell
11 July 2006
TPE-LAX rt in First Class. Malaysia uses the China Airlines lounge in CKS Airport's T1. Hope you
like a limited selection of Chinese lounge food and loud, giggling attendants. Onboard, disappointed
to find older 747 with old seating on flight to LAX. Still managed to sleep well. Wonderful
attendants seem to have ESP. LAX is a nightmare airport, but check-in/xray was quick for first class. Golden Lounge is so-so, but
well-stocked with simple sandwiches and drinks. Lounge attendant made a fuss about people not
putting their bags in the closet as opposed to by their side at the tables. Boarding was
a mess. It looked more like a third-world marketplace. A very young (one year) 747 took me back to
TPE in the new first class configuration. Very comfortable. Good food both ways. Would fly them
again, especially since the first class fare was really a bargain. Biggest gripe: my bag was the
last one on the belt in TPE.
Malaysia Airlines review - by Andrew Stevenson
11 July 2006
I have travelled with MAS several times since the late 1990's, and have
generally been impressed with the quality of service in economy class.
Am I the only one though, to wonder if Malaysian are beginning to lose
their touch? Returning to London on 28th June, the service was almost
unrecognisable from that I was used to. Cabin crew, while courteous,
were not as friendly or charming as I remembered. During the main meal
service, some meal types were running out just halfway down the
aircraft. Instead of giving out a menu, the meal choice was briefly
flashed onto the seatback IFE screens, which was fine if you were
watching rather than, say, reading a book. The meal descriptions given,
both on screen and by the crew, were far too vague; one of my party
chose what was described by the attendant as "Chicken with Rice", not
realising that it was a curry. When she realised and asked for an
alternative, all she was offered was a vegetarian option which was also
spicy. On the second meal service, I was given my meal and told that the
drinks trolley would follow shortly. It never did. In general, the cabin
crew were less attentive and efficient then I had come to expect.
Another irritation; this was a daytime flight, departing KL lunchtime
and arriving London early evening. So why did the cabin crew insist on
closing the blinds just a few hours after takeoff? Most of the
passengers I observed were wide awake throughout the flight, and there
were always several people congregating around the exit doors because
that was the only place they could get a view outside. Taken as a whole,
the service wasn't dreadful, but fell well short of the exceptional
quality I had previously experienced with MAS. The IFE system, at least,
was world class with a wide selection of games, on-demand TV and movies,
and interactive flight information, and the 34" seat pitch in economy is
still about the most generous of any airline.
Malaysia Airlines review - by John Sweet
8 July 2006
AKL-KUL-SHA out June 2006 BJS-KUL-AKL Back July 2006 Business Class.
What a difference a month makes! Outward in June was up to the standard
we had become to expect from MAS but the return trip in July was a
different tale. From BJS to KL there were no individual entertainment
screens or choice of channels but just one small screen at the front of
the cabin showing only one movie of the airlines choice, just like
economy travel 10 years ago. The crew was very apologetic but it’s not
their fault. The KUL-AKL stage had the usual 777 business class cabin
but dinner after take off, which we would have thought would be their
star meal, was not individually served onto a plate as usual but an
economy style tray with the 'rip off your own tin lid' food in a bowl.
No drinks trolley with liqueurs offered with coffee. We have flown
business class with MAS for several years now and we think they have
really gone off the boil. They may have just won best economy class but
we think they have lost their way in the business section.
Malaysia Airlines review - by Ewan Barr
21 June 2006
PVG to KUL. J Class on 772 with excellent flight attendants, service
and hospitality in new business class seats. Thoroughly recommended and
easy to see why a 5 star airline. Effortless.
Malaysia Airlines review - by Mario Ceccon
12 June 2006
Business Class from Paris to Sydney via KUL. Aircraft 772 and 744.
Perfect entertainment system with lots of films and music to choose. The
seat is the new "flat bed" but not very comfortable to sleep as you slip
down all the time. The only point I would suggest to review is the menu.
Not a big choice and the quality needs some adjustments. On the other
hand service on board was excellent.
Malaysia Airlines review - by Tom Ireland
10 June 2006
LHR-KUL-SYD in economy class, return SYD-KUL-LHR in Golden Club Business
Class. Efficient and friendly check-in at LHR and SYD. Outbound in
economy, busy flight, but didn't feel too cramped with the 34" seat
pitch, and the fantastic IFE ensured the journey passed quickly enough.
Cannot rate the Flight Attendants highly enough, they were superb! A
bit mean with the drinks service, no spirits offered in any class, had
to be requested from the cabin crew. Wine, beer, soft drinks and water
freely flowing though. The return in business class was superb. On an
older 777 SYD-KUL however the check-in at SYD apologised for the older
seating and recommended row 1 which was the old First Class section of
the plane. Huge seats, more legroom than have ever experienced, and
great service at all times. Upper deck on the newly revamped 747-400
KUL LHR. As from previous reviews, new seats comfortable and roomy,
however the 9" angle when fully reclined does mean you slide downwards
after as short while and continually have to shove yourself back up the
seat to prevent ending up lying on the floor. Not as comfortable as the
BA Club World, and just a pity MAS didn't follow through the new design
with a fully flat bed.... One thing which is a bit dated is the airline
website. It's not too much to ask that things like seat selection, meal
preferences etc be available online without needing to ring the call
centres for special requests, and also disapointing that when enrolling
in the frequent flyer Enrich scheme, not possible to reclaim
points/miles from earlier journeys. All in all though, my best
experience in economy yet, and more than adequate in business.
Malaysia Airlines review - by Kylie Kruger
10 June 2006
LAX-TPE-LAX. Very pleasant experience from the check-in agents to the
crew members. The fare was cheaper than other airlines that offer this
connection but the service was only better. LAX-TPE on economy and TPE-
LAX on business, would say it was the standard business class comparing
with other Asian airlines but was very impressed with the attitude and
attention received from the FAs on the economy class as well.
Malaysia Airlines review - by Linda Edwards
1 June 2006
KUL-LAX. Flew with 4 very young children, 1.5yrs, 4yrs, 6yrs and 8yrs by
myself and I have to say thank you to the wonderful FAs and the
wonderful ground staff. This airline is a treat - flew economy and
myself and the kids were treated like royalty. If you ever wanted a
family friendly airline this is it - the food was great too!
Malaysia Airlines review - by Andrew Ward
1 June 2006
LHR-KUL return in Business Class. Both journeys in refurbished business
class which a vast improvement but not perfect. Seat in fully upright
position uncomfortable - "Z" position much better. Fully reclined, seat
is at 9 degree angle which can make you feel as if you're sliding down a
bit. Also seat a bit short for those much over 6 foot. Good AVOD
although film selection not the best - not many up to date films
available. Biggest disappointment on outbound journey was standard of
service which much worse than on previous flights with MAS. Had to ask
for top ups of water and wine and not met with any sort of a smile from
the female flight attendants. The male attendants were much better in
this respect for some reason. As the standard of service is MAS USP they
need to work hard to maintain their standards in this regard. Much
better service on return journey but still not up to the standards of
years past.
Malaysia Airlines review - by Lawrence Lane
1 June 2006
NYC-KUL-NYC in economy. Legroom is better than almost all carriers but
still cramped on a 22 hour flight. Cabin crew efficient, if not always
graceful. Food again better than most airlines.
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