Malaysia Airlines review - by Mike Davies
27 February 2007

SIN-KUL return. Incredible service from check in to leaving the plane. Very attentive staff throughout, clean planes and excellent service on this very short flight, nothing was too much of a problem. They certainly deserve their 5 stars.

Malaysia Airlines review - by Joe Lorincz
9 February 2007

SYD-ZRH-KUL Business and KUL-SYD First. All flights were excellent with outstanding staff and service despite a couple of late departures of around an hour each. It was our first experience with Malaysian in First on the KUL-SYD sector and it was exceptional in every way. Malaysia Lounge in KUL is wonderful. The only other comment would be that the main meals were a little bland and that in Business, the cabin tends to be a little too warm. I could not recommend Malaysian highly enough and it is a pleasure to fly with them.

Malaysia Airlines review - by Tai Wei Wong
7 February 2007

KUL - LHR Biz Class was fantastic. I could catch 6 hours sleep. However, inbound flight LHR-KUL Biz Class was one of the only few bad experiences with MH. Seat recline electronic failed to work, steward had to do manual recline. I was left waiting during on the second meal while others got their food. Most cabin crews are kind and helpful. I made gentle request for an extra pillow (to make my sitting position more comfortable since the recline electronic did not work), but was told by FA that "sorry, we have a full flight today", not even an effort from her to try to find one. Overall, MH still a good airline to fly with, good food and variety of IFE.

Malaysia Airlines review - by Kuhan Kandiah
26 January 2007

I managed to get a good crew and service on my KUL-CDG (B772) flight. The crew were excellent despite the packed to the brim flight. This has got to be the best flight ever with MH because they were so kind and compassionate especially to the two hearing impaired kids next to me. Juice and water were served at a very consistent frequency and meals were great. To save cost, they have now decided to scrap menu cards and put it up on the TV screen before they start the trolley service which was an excellent idea. AVOD entertainment was excellent although I slept a lot for this flight. Keep up the good work MH and Congrats to the cabin crew for that flight. I must however say that the ground crew need a lot of training on the job and they need to be focused on their jobs when checking in. (My bag had a wrong destination code tage - AID instead of IAD and I had to point out to the check in agent for that mistake he made, which he was surprised about) Overall, great airline and hope they don't cut back on quality service.

Malaysia Airlines review - by Ben Smith
26 January 2007

LHR-KUL-AKL return. Checki n at LHR usual zoo like experience but check in agent approved my request for exit seat being that I am 6ft4". Unfortunately he would not put my girlfriend next to me due to her being so gave her bulk head seat in next cabin. Takeoff delayed due to ridiculous security procedures at gate. Flight pleasant, cabin crew good on this 747. Toilets kept in clean state. AVOD good once it was working, especially good is the jukebox option. Food was good on this sector with china crockery. KUL-AKL on 777 didn't have exit seat but was pleasantly surprised by the amount of legroom available, slept for 5hrs, again cabin crew good. For the return journey, check in at KLIA as had broken journey up - not quite as good food, and disappointing that it was the same films as on the 24hr journey to AKL. Overall a pleasant experience - I would recommend using this airline for these long haul journeys, especially for the leg room.

Malaysia Airlines review - by J Sim
26 January 2007

TPE to KUL and later to PEN. The medium haul flight was pleasant with good food, constant drink rounds and seamless IFE all the way. Seat pitch offered was comfortable. Crew cheerful and professional. The short haul flight back to Penang was a mixture of feelings - the worn out aircraft definitely needs replacing soon, and I noticed they started offering peanuts on this 1-hour flight - something they never did. Arrivals and departures roughly on time.

Malaysia Airlines review - by Annette McKenzie
19 January 2007

Return FRA-AKL trip in Business Class. Excellent everything as mentioned in previous reports but need to make further comment on the wonderful service received from office staff in both the FRA and AKL ticket offices. They really do go 'beyond expectations'.

Malaysia Airlines review - by Joshua Brien
19 January 2007

LHR-KUL-SYD Business Class. December-January, 2007. A very pleasant experience. The new business class seat is very comfortable and the on- board service is also very good. Food is consistently high quality. The IFE could be improved. The ground services at Heathrow and KL are excellent. The lounge in Sydney is however looking a little worse for wear. Overall, good value for money when compared with the business class prices being charged by competitors on this long haul route.

Malaysia Airlines review - by Gautam Shah
9 January 2007

Been travelling SFO-SIN-BOM for years on Singapore Airlines Raffles Class. This year, however, my travel agent informed me that their tickets were exorbitantly priced. Tried Malaysia and flew LAX-KUL-BOM on Golden Club Class. The service was as good as Singapore Airlines and, in my opinion, the lounge at KLIA is much better than the Singapore lounge at Changi. Also, since our layover in KUL was about 7 hours, they even gave us a complimentary room with lunch at the airport Pan Pacific Hotel. All in all, just slightly rough around the edges, but a tremendous value for money. I guess, Singapore girl you have become an expensive way to fly.

Malaysia Airlines review - by Geoff Ross
9 January 2007

Sydney-KL-Penang-KL-Beijing business, Syd-KL flying 747 with newer angle seat/beds on afternoon flight, Golden Lounge was almost empty which is more relaxing than some, IFE was good for 8hr flight, meal was good, service okay. Penang to KL we had business class seats on the short airbus flight, again MAS broke all normal records at transferring us and our luggage in about 45minutes from the domestic to international flight. KL to Beijing on a fairly old airbus with Y and C class options the flight was not full, IFE was dreadful. The seats are the age of the plane, and while OK for a 6 hour day flight, the redeye would be tough to sleep through. However the greatest thing on this flight was the service provided to a level that I had not seen on any C class flight in 20years of flying, it was quite unexpected and really can only be put down to the staff onboard wanting to do things to a high standard. The food offered, was a good selection and the coffee served on MAS is better than on many airlines. The attendants seem to be arranged to communicate with all passengers in their languages of Malay, Chinese and English, but the thing that really set them apart was their regular trips up and down the aisles. Restrooms kept spotless. Our son was offered us ice cream when we he wanted something extra which made his trip. Overall if MAS could bottle the service they provided on the KL- Beijing route and try not to spread their services so wide that they need to run some of the older fleet they would leap over some of the competition.

Malaysia Airlines review - by Alain Jorand
3 January 2007

I have been flying MH in C class for years. The one problem they have always had (but I did notice some improvement in the past couple of years) was staff attitude at Golden Lounge. Richard Franklin's experience is typical of the main problem with otherwise good service airline in C class : staff attitude at Golden Lounge. When flying with MH, the thing to do is to make sure that things are will planned and organised with Golden Lounge in KL if connecting in KL.

Malaysia Airlines review - by Ian Lancaster
31 December 2006

LHR-KUL business class. My first experience with Malaysia - and it couldn't be bettered! This was the 2200 departure and I'd already eaten, so I didn't sample the dinner, but FAs were excellent : charming, efficient, and seeming to want to make sure you had a good experience. And the Heathrow lounge has to be one of the most pleasant at this airport!

Malaysia Airlines review - by Richard Franklin
15 December 2006

AMS-KUL-SYD Business Class. A story of two halves! Flight itself actually very good, nice new beds are great, very spacious. Superb food e.g. smoked salmon mousse, satay incredible! FAs very friendly and attentive.However, We had a day stopover at KUL - we decided to get to the airport early as we could relax in the Golden Lounge as promised by both KLM (we were ticketed by KLM) and Malaysia Airlines previously. We were turned away, told to go to another lounge. Sent away from this one too - to another one. This Plaza Premium Lounge was a disgrace. The decor was tatty. There was no beer or wine, the food was disgusting with shrivelled up sandwiches and a revolting "pasta" dish. Only other food choices were bizarre and unhygienically stored: an odd looking yellow cake and a very tired looking plate of peanuts. Upon complaints, shoulders were shrugged, not our problem etc. We returned to the original MAS Golden Lounge, they insisted it was not their problem, it was KLM's despite there being no KLM representative at the airport, and us flying with MAS in business from their home base. The woman's approach was unapologetic and rude. Eventually, we managed to talk to the "duty operations manager" who admitted that there was no-one empowered or with sufficient authority to let four passengers who had spent over 10,000 on tickets into a vaguely acceptable lounge.

Malaysia Airlines review - by Francis Chan
10 December 2006

Bangkok-Kuala Lumpur-Bangkok on Economy. Meal service on this short- haul regional route has finally been modernized somewhat. You get the usual main dish, a side dish of vegetables, appetizers and one piece of fruit, and a small piece of bitter-sweet chocolate. The unpopular cake for desert has been done away with. Another improvement that they now serve robust Chilean & South African wines, much better than the cheap French table wine of the past. There is nothing really in terms of visual entertainment. While there was a myriad of Asian-language music on audio, including Qur'anic verses, the Western classical & sentimental channels have disappeared. Seats on this A330-300 getting old and tatty. Plus points are the great cabin crew and good and plentiful food - they serve seconds too on request if available, as well as all kinds of alcoholic beverages for free on request - including good cognac.

Malaysia Airlines review - by Helmut Mutschler
30 November 2006

FRA-KUL-DPS return in Economy. Check-In in FRA was quick and we got our reserved seats (B777-200). Food nice, but the quantity was not like on SQ. IFE was wonderful and worked well. Transit in KUL ok, since we had 5 hours time. We used the facility like internet, shopping and watched the tarmac in KUL. On both legs boarding in Y-Cl. was made by seat row, so boarding was efficient and quick. Food KUL-DPS (A330-200) was much better then FRA-KUL and crew much more attentive. DPS-KUL (A330-200) was nice too. Good food and quantity was fine. Crew was nice and took good care. KUL-FRA first meal was fine in quality and quantity. Breakfast was not eatable, but was no problem, since it was served in the middle of the night. Boarding in KUL was chaotic. On all flights the crew came around with water, orange juice and beer. Sandwiches were also available at all times between meal.

Malaysia Airlines review - by Bary Hollow
13 November 2006

AKL - CDG (Paris) Business Class. All sectors were fantastic. Price was good, service excellent with friendly staff. The new business class seats are good. My partner found them great lying flat but I found them best at a slight Z shape being a bigger guy. The IFE was brilliant altough no noise cancelling headphones made the sound hard to hear clearly. The food on all the sectors was fantastic. The Satay being the highlight - this is a brilliant dish! Check in in AKL was through Air NZ agents and the lounge is the Air NZ Koru Lounge. In Paris, Air France agents and lounge. The Paris lounge was packed and not the best but under construction so this should improve.

Malaysia Airlines review - by Marshall Davies
5 November 2006

Melbourne-KL-Seoul return in Economy. Quick check-ins for all flights - the facility at Sentral Station in KL is particularly useful when combined with the KLIA Ekspres. All flights were on time & none was completely full. Malaysia's advantages to us continue to be its relatively generous seat pitch, cheaper fares and excellent cabin and ground services, although there were some delays in collecting baggage at KLIA. Food was generally good - except for the Melbourne-KL flight, where the main course consisted of some unidentifiable pieces of chicken in a mild curry. Our only other gripe was used blankets - complete with hairs - on the Seoul-KL leg.

Malaysia Airlines review - by Mohd Azfar Syukri
2 November 2006

Just flew Istanbul-Kuala Lumpur with them. We flew on one of the leased A330-200. Cabin looks like a bit dated. Seats a little bit cramped and IFE(We had PTV's on this flight) (only the A332 have PTV's) is working perfectly. The cabin crew were extremely courteous, helpful and and always checking in on the passengers. Food were very tasty (for a Y class meal) . Flight left and landed on time. Overall a faultless flight.

Malaysia Airlines review - by Jeroen Schoenmakers
27 October 2006

Sydney - Kuala Lumpur - Amsterdam. Economy. Check in at Sydney Airport was a breeze. It took 5 minutes. A very friendly check in agent. As I had been living in Sydney for a year I had a full suitcase, couldn't weigh it at home because the scale didn't work. The scale at the check in counter indicated that it was 30 kg and I was worrying, but the check in agent said nothing and wished me a good flight. The flight to KL was almost empty so lots of space and the second leg to Amsterdam was 70% full so again space in the aircraft. Flying is so much more relaxed when the seat next to you in empty. The inflight entertainment is very good (latest movies, games etc). Cabin attendants on the first leg were a bit cranky, but they were faultless on the second leg to Amsterdam. Only improvement is they could offer more drinks on this 12h and 30minutes leg. If you call them they come to your seat, are not cranky and ask what you want and deliver it swiftly.

Malaysia Airlines review - by Peter Kool
19 October 2006

AMS - KUL Business Class. Best business class I have experienced. The food during the flight was very tasty. Seats onboard the 747-400 as well as the entertainment program excellent. Got a lot of attention of the cabin crew, so no complaints at all about the service.

Malaysia Airlines review - by Annette McKenzie
10 October 2006

Just returned AKL-FRA with MH in Business Class. In a word - perfect! Could not fault them. Even the Air New Zealand check-in staff they use at AKL international have improved.

Malaysia Airlines review - by J Liu
10 October 2006

Shanghai PVG to Kuala Lumpur return, economy class. Great economy class in-flight entertainment, the best I've seen. Huge selection and variety of movies, TV shows, games, documentaries, news, sports, etc. In-seat video screen is bright and clear, and sound quality from comfortable headphones is excellent. B777-200 seats were very comfortable, with generous pitch and recline, adjustable headrests, footrests, and lumbar support. Food and beverage service was the only disappointment. Quality of food was mediocre at best, and drinks offered were limited to orange juice or chocolate milk. Overall, though, I'd fly Malaysia Airlines again without hesitation.

Malaysia Airlines review - by Ken Lim
10 October 2006

LHR-KUL-LHR Economy Class. Planes departed and arrived on time. Excellent service by flight attendants, good food and entertainment was great - quite a wide selection. The only small gripe I have is that the seats didn't recline very far but I still managed to get some decent shut eye. I would recommend to anyone.

Malaysia Airlines review - by Lisa Gittings
24 September 2006

We've just come back from our honeymoon and had nothing but nightmares with Malaysia Airlines from start to finish. We'd originally booked direct from Manchester to KL, but this route was withdrawn, and we had to get connecting flights to Heathrow. The replacement airline's flight was cancelled, the following one delayed, resulting in a sprint through Heathrow to get to the departure gate. We were met by the rudest woman in world history - a Malaysia Airlines representative - who told us our luggage wouldn't make it, but would be put on the next flight. It wasn't - nor on the next one. When we rang Malaysia Airlines, we were again met with rudeness and lied to. Our luggage eventually arrived, just as we were leaving for Langkawi. Our travel agent rang us when we were in Langkawi, telling us that our return flights had been cancelled by Malaysia Airlines. We again rang them and were told by them that our flights were cancelled as we had never left Heathrow. They had no record of us getting our flight, but had us down as 'no shows' for a flight the following day. They refused to believe we had been on the flight we were on, and demanded we give them proof, otherwise we wouldn't be on any flight leaving Langkawi. Our agent's rep took our tickets to MA's office, but the flight we had tickets for was now full (they had already sold our seats) and we had to get an earlier flight, cutting short our time at our resort. When we returned to KL, we went in to the MA office, where the nice woman on the desk rang the 'customer response' office - these are the only people who can deal with complaints, apparently. The man I spoke to was rude, demanding I email him my complaint, along with copies of my tickets - this, despite the fact I was sitting in his company's office, where a colleague of his had my tickets in her hand. Basically he did nothing. My husband and I will never fly with Malaysia Airlines again. They nearly ruined our honeymoon, and we did not receive one apology for any of their mistakes.

Malaysia Airlines review - by Jack Carter
24 September 2006

LHR-KUL, KUL-BNE return .My wife and I have travelled these routes on two separate occasions with no reason to report anything other than praise, The cabin staff were extremely courteous and on my last flight, particularly helpful. The only problem, the one where I was helped by one of the cabin staff on my last flight, was where we had taken advantage of the in-flight shopping to buy a very attractive pendant as a gift to my son's wife. When it was opened the connecting device from the stone to the chain was found to be broken. Their office in Brisbane demonstrated a complete lack of interest except to say that we should speak with the cabin staff on our return flight and this we did. Details of the purchase were recorded and (presumably) passed on to the necessary department and on arriving back in the U.K. in late July we followed it up with an email to Malaysian Airways. To this day we have not had any form of response from them even after a second email. The pendant has a five-year warranty that seemingly is absolutely worthless. I conclude in saying that the service provided by the cabin staff is excellent but their administration seem to suffer from a decidedly absence of customer care.

Malaysia Airlines review - by Ranjit Mene
22 September 2006

DAC-KUL in an old A330 in Business Class. Business cabin almost empty. This was one of the older MH planes and so had no individual PTVs. Would have expected this if one is trying to compete with the likes of SQ and TH. Flight attendants were all great and the famous satays make every MH trip worthwhile! The timings for this flight are a killer - leaving DAC at 0120 and arriving at KUL at 0700 after a 3.5hr flight, so no chance to get any substantial sleep. Overall though, the flight would have been better if the IFE was up to the latest AVOD standards.

Malaysia Airlines review - by John Neal
6 September 2006

Business class LHR-KUL-AKL, BNE-KUL-LHR. Overall the standard was reasonable. Flights left and arrived on time except for domestic flights within Malaysia. Service on 777's was far better than the 747.We were on the top deck and on both occasions were kept waiting on courses and when the food arrived it was warm rather than hot. There was just one FA to serve 26 passengers and being last to be served was told that certain courses were no longer available. Considering the cost of the flights it was poor value. We had the new cabins on all legs and got the seats we had booked. The new seats were spacious and catered for all positions but do not go flat for sleeping which does lead to slipping down the seat. KLIA must be the most badly signed airport in the world be aware that the international terminal is apart from the main terminal and is reached by a shuttle train.

Malaysia Airlines review - by Steve Lewis
28 August 2006

Business Class EWR-KUL. Check in at Newark was smooth and efficient. I was quite disappointed to learn that the airport lounge had been eliminated. MAS used to send their premium passengers to Lufthansa’s Senator Lounge. In lieu of the lounge, passengers are given a $20 food voucher. Onboard I was pleased to see the new business class seats. I found the seat pitch and width very generous. I’m 225lbs and was very comfortable. The forward lavatory is huge and has a full-length dressing mirror – very easy to change clothes. The meals were tasty and crew was constantly filling up glasses and checking in on the passengers. They also had “SkySnax” available in the galley: a basket filled with fruit, sandwiches, chocolates, and cookies. The on-demand entertainment system had several blockbuster movies as well as a large collection of shorter programs. The seat sleeping position was okay, but not great. The angled bed is awkward to sleep on, but it’s quite nice for watching movies. I agree with all the other people who say that you feel as if you are sliding off the seat when sleeping. Too bad MAS didn’t go with a true lie-flat seat! Overall, it was a great travel experience.

Malaysia Airlines review - by Peter Byford
12 August 2006

LHR-AKL-LHR in business class. Whole episode (except seating) was superb - could not fault cabin crew on any of four legs. Food excellent. Only criticism is those seats. I am 6'5" and it is just impossible to sleep without constantly getting the feeling you are slipping downwards all the time. We had these new seats on three legs, but ironically on the KL-AKL leg we had the old seats on a 777. They were great! We were in row 2, which was the old first class seats, and they were infinitely better than the new version. My wife is a celiac, and we therefore pre- ordered a gluten-free meal for all legs. When she saw the standard menu on the first leg we cancelled the special meal, and she enjoyed four excellent meals!

Malaysia Airlines review - by Paul Towler
12 August 2006

LHR to KL after my third attempt trying to depart London. Was booked on Cathay Pacific, but a typhoon in Hong Kong cancelled my flight and it was a nightmare at LHR. Finally got on to Malaysia Airlines. I have never flown with them before and was pleasantly surprised at the amount of Legroom and entertainment. Seats comfortable, food was nice and the service was OK. I think what made the flight so good was that I had 3 seats all to myself!

Malaysia Airlines review - by John Head
3 August 2006

LHR to KL Business Class outbound and return in First. Although still my favourite airline, things are noticeably beginning to slip. Their frequent flyer club 'Enrich' really let the image down when it comes to customer responsiveness. Despite joining over a year ago, I have never received my membership pack/card. Since my last visit in March 06, I have been trying to claim retrospective miles but despite numerous (unanswered) emails to the Enrich Club and even phone calls to Malaysia Airlines in London, nothing happened. It required me to physically be in KL and then pressure them locally before I received any help in this matter (granted the help I got locally was superb). Also the food is very disappointing. Returning from my latest trip in First Class, of course the Satays are still superb, but the rest of it was unremarkable. A chicken dish of sorts that had the taste and texture of a wet sponge and fresh fruit for desert - not exactly inspiring.

Malaysia Airlines review - by Des Mullany
30 July 2006

Flew several times with Malaysian during July and found their cabin staff to be very good but what a pity about the ground desk people and the delays. London Heathrow for flight to KL desk attendant just not interested, flight 80 mins late on take off, no inflight amenity kit for an overnight trip. KL to Penang 20 mins delay. Penang to KL for onward flight to Kota Kinabalu, arrived at desk well in advance of take off time to be told that flight had been cancelled and that they had rebooked us on an earlier flight, which had already left. Finally got re-scheduled for later on in day and upgraded for the 50 min flight to KL. Arrived in KL (after another 20 min delay) to find that next flight was via Miri in Sarawak, and told by ground staff to stay on plane in Miri. Delayed 30 mins. Arrived at Miri and told everyone off, for 30 mins. In KK got ground handler agent to call MAS the day prior to our leaving to confirm flight times- to discover that as we hadn't travelled on the original re- scheduled flight in Penang, Malaysian had decided to cancel all future flights booked. Agent had to explain that MAS had flown us on later flight , the same day, in order that they re-book us. Kota Kinabalu to Hong Kong arrived at this small airport, dreading what was coming next, and found a superb check in girl who handled everything superbly, and flight left on time.

Malaysia Airlines review - by Wayne Good
30 July 2006

AKL-KUL economy and KUL-AKL Business Class. The flight over was excellent, with good food, entertainment and a very attentive crew. You can really see why they won the best economy class. The slightly wider seat on the 777 + the 34 inch pitch makes the 11 + hours pass comfortably enough. Whilst in KL we were robbed of passports, credit cards etc, a common occurance we were told, so had to obtain emergency travel documents from the NZ embassy. Upon checking in at KL Central Station my partner was told that he could not board the flight as his documentation was not registered with immigration here in NZ. After about 1 hour of stress and phonecalls to immigration in NZ this was sorted out. Why his was a problem and not mine they could not tell me. We were then presented with economy boarding passes.By this stage I was pretty uptight, but calmly informed the check in agent that I had actually paid for an upgrade and that is what was on my ticket. He argued that it was not on his file. I held my ground and got what i had paid for - 2 business seats with no apology for the inconvenience on their part.By the time we got to KL airport to the business lounge we were pretty wrung out. The lounge is superb, very large with excellent facilities. They serve, amongst other things, good Laurent Perrier Champagne - excellent. The flight left to time, drinks served, service some of the best I have ever seen. The cabin was full and the crew worked very hard, always with a smile, to look after everyone. The dinner menu was not that great. however what I ate was ok. The wines were excellent. Had about 4 hours sleep. I would agree with others that the lie flat beds aren't great but a hell of a lot better than economy for over night flights. A delicious breakfast was served about 2 hours out of Auckland. Overall, impressed with service in the air, and I guess at check in it was just one of those things

Malaysia Airlines review - by Lisa Conze
24 July 2006

FRA-KUL-AKL return. Very pleasant flight, cabin crew seemed competent, food was delicious, it was very comfortable. Fantastic airline, always recommended by me. Even on the long flight (about 30 hours) there was no boredom because of the good entertainment program on the television in the seat before you.

Malaysia Airlines review - by Bob Gatecliffe
14 July 2006

MEL-KUL-HKG-CAN return. MEL-KUL flight was on a 747 with the new seats. Overall the flight was very good with FA's being world class with service and personality. The food was okay - nothing exceptional. The entertainment system was excellent. My only gripe is the new seats - Narrow, Hard, Short and uncomfortable to sleep on. Being almost the last of the Asian airlines to offer sleepers, Malaysian could have led the world with the introduction of the perfectly designed sleeper. Instead my opinion is that they went for the least cost option and bought a seat that 'will do'. It is such a shame that this has happened because I truly believe that Malaysian are a good quality airline in all other respects but for their new sleeper seat. The flight (777) to HKG was good in all areas, old style seats but for a 3+hr flight I did not care. Same with the Guangzhou to KUL flight, but I must pay respects to the FA's on this flight - they were terrific. The KUL-MEL flight was on a 777 with the new sleeper. Overall a very good trip that for the most part was a good experience.

Malaysia Airlines review - by Streb Lovell
11 July 2006

TPE-LAX rt in First Class. Malaysia uses the China Airlines lounge in CKS Airport's T1. Hope you like a limited selection of Chinese lounge food and loud, giggling attendants. Onboard, disappointed to find older 747 with old seating on flight to LAX. Still managed to sleep well. Wonderful attendants seem to have ESP. LAX is a nightmare airport, but check-in/xray was quick for first class. Golden Lounge is so-so, but well-stocked with simple sandwiches and drinks. Lounge attendant made a fuss about people not putting their bags in the closet as opposed to by their side at the tables. Boarding was a mess. It looked more like a third-world marketplace. A very young (one year) 747 took me back to TPE in the new first class configuration. Very comfortable. Good food both ways. Would fly them again, especially since the first class fare was really a bargain. Biggest gripe: my bag was the last one on the belt in TPE.

Malaysia Airlines review - by Andrew Stevenson
11 July 2006

I have travelled with MAS several times since the late 1990's, and have generally been impressed with the quality of service in economy class. Am I the only one though, to wonder if Malaysian are beginning to lose their touch? Returning to London on 28th June, the service was almost unrecognisable from that I was used to. Cabin crew, while courteous, were not as friendly or charming as I remembered. During the main meal service, some meal types were running out just halfway down the aircraft. Instead of giving out a menu, the meal choice was briefly flashed onto the seatback IFE screens, which was fine if you were watching rather than, say, reading a book. The meal descriptions given, both on screen and by the crew, were far too vague; one of my party chose what was described by the attendant as "Chicken with Rice", not realising that it was a curry. When she realised and asked for an alternative, all she was offered was a vegetarian option which was also spicy. On the second meal service, I was given my meal and told that the drinks trolley would follow shortly. It never did. In general, the cabin crew were less attentive and efficient then I had come to expect. Another irritation; this was a daytime flight, departing KL lunchtime and arriving London early evening. So why did the cabin crew insist on closing the blinds just a few hours after takeoff? Most of the passengers I observed were wide awake throughout the flight, and there were always several people congregating around the exit doors because that was the only place they could get a view outside. Taken as a whole, the service wasn't dreadful, but fell well short of the exceptional quality I had previously experienced with MAS. The IFE system, at least, was world class with a wide selection of games, on-demand TV and movies, and interactive flight information, and the 34" seat pitch in economy is still about the most generous of any airline.

Malaysia Airlines review - by John Sweet
8 July 2006

AKL-KUL-SHA out June 2006 BJS-KUL-AKL Back July 2006 Business Class. What a difference a month makes! Outward in June was up to the standard we had become to expect from MAS but the return trip in July was a different tale. From BJS to KL there were no individual entertainment screens or choice of channels but just one small screen at the front of the cabin showing only one movie of the airlines choice, just like economy travel 10 years ago. The crew was very apologetic but it’s not their fault. The KUL-AKL stage had the usual 777 business class cabin but dinner after take off, which we would have thought would be their star meal, was not individually served onto a plate as usual but an economy style tray with the 'rip off your own tin lid' food in a bowl. No drinks trolley with liqueurs offered with coffee. We have flown business class with MAS for several years now and we think they have really gone off the boil. They may have just won best economy class but we think they have lost their way in the business section.

Malaysia Airlines review - by Ewan Barr
21 June 2006

PVG to KUL. J Class on 772 with excellent flight attendants, service and hospitality in new business class seats. Thoroughly recommended and easy to see why a 5 star airline. Effortless.

Malaysia Airlines review - by Mario Ceccon
12 June 2006

Business Class from Paris to Sydney via KUL. Aircraft 772 and 744. Perfect entertainment system with lots of films and music to choose. The seat is the new "flat bed" but not very comfortable to sleep as you slip down all the time. The only point I would suggest to review is the menu. Not a big choice and the quality needs some adjustments. On the other hand service on board was excellent.

Malaysia Airlines review - by Tom Ireland
10 June 2006

LHR-KUL-SYD in economy class, return SYD-KUL-LHR in Golden Club Business Class. Efficient and friendly check-in at LHR and SYD. Outbound in economy, busy flight, but didn't feel too cramped with the 34" seat pitch, and the fantastic IFE ensured the journey passed quickly enough. Cannot rate the Flight Attendants highly enough, they were superb! A bit mean with the drinks service, no spirits offered in any class, had to be requested from the cabin crew. Wine, beer, soft drinks and water freely flowing though. The return in business class was superb. On an older 777 SYD-KUL however the check-in at SYD apologised for the older seating and recommended row 1 which was the old First Class section of the plane. Huge seats, more legroom than have ever experienced, and great service at all times. Upper deck on the newly revamped 747-400 KUL LHR. As from previous reviews, new seats comfortable and roomy, however the 9" angle when fully reclined does mean you slide downwards after as short while and continually have to shove yourself back up the seat to prevent ending up lying on the floor. Not as comfortable as the BA Club World, and just a pity MAS didn't follow through the new design with a fully flat bed.... One thing which is a bit dated is the airline website. It's not too much to ask that things like seat selection, meal preferences etc be available online without needing to ring the call centres for special requests, and also disapointing that when enrolling in the frequent flyer Enrich scheme, not possible to reclaim points/miles from earlier journeys. All in all though, my best experience in economy yet, and more than adequate in business.

Malaysia Airlines review - by Kylie Kruger
10 June 2006

LAX-TPE-LAX. Very pleasant experience from the check-in agents to the crew members. The fare was cheaper than other airlines that offer this connection but the service was only better. LAX-TPE on economy and TPE- LAX on business, would say it was the standard business class comparing with other Asian airlines but was very impressed with the attitude and attention received from the FAs on the economy class as well.

Malaysia Airlines review - by Linda Edwards
1 June 2006

KUL-LAX. Flew with 4 very young children, 1.5yrs, 4yrs, 6yrs and 8yrs by myself and I have to say thank you to the wonderful FAs and the wonderful ground staff. This airline is a treat - flew economy and myself and the kids were treated like royalty. If you ever wanted a family friendly airline this is it - the food was great too!

Malaysia Airlines review - by Andrew Ward
1 June 2006

LHR-KUL return in Business Class. Both journeys in refurbished business class which a vast improvement but not perfect. Seat in fully upright position uncomfortable - "Z" position much better. Fully reclined, seat is at 9 degree angle which can make you feel as if you're sliding down a bit. Also seat a bit short for those much over 6 foot. Good AVOD although film selection not the best - not many up to date films available. Biggest disappointment on outbound journey was standard of service which much worse than on previous flights with MAS. Had to ask for top ups of water and wine and not met with any sort of a smile from the female flight attendants. The male attendants were much better in this respect for some reason. As the standard of service is MAS USP they need to work hard to maintain their standards in this regard. Much better service on return journey but still not up to the standards of years past.

Malaysia Airlines review - by Lawrence Lane
1 June 2006

NYC-KUL-NYC in economy. Legroom is better than almost all carriers but still cramped on a 22 hour flight. Cabin crew efficient, if not always graceful. Food again better than most airlines.