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Malaysia Airlines Customer Reviews and Malaysia Airlines Passenger Trip Reports



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Malaysia Airlines Customer review :  10 January 2014 by C Tee    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Kuala Lumpur to Perth in business. The KLIA lounge was really poor and thought the on board product would impress me. Obviously I was wrong, no clear indication of priority boarding (so I queued for a long time before getting into the plane). Cabin was clean, no doubt. However, there was no personal storage compartment at all in this 'new business class seat'. Nowhere to put my ipad, book, headset etc. Asked the staff, she said just put them on your seat? Seat was hard and didn't seem to support lumbar. Had to put a pillow under my neck to make it bearable. I tried so many configurations and I couldn't lie comfortably to sleep, so I stayed up! I'm quite tall (179cm) and the angled lie flat seat was too short for me. I kept sliding down then hit the foot rest and exerted pressure on my legs. No amenity bags of any kind. Seat pitch was good but really tight seat width! Poor seat. In saying that, the cabin crews were professional, efficient and friendly. Satay was great. Though I didn't understand why did they put the dessert on the table even before main was served? Substandard IFE selection, couldn't find anything to watch. I noticed they only had ONE kids movie! Really?! Its poor product cannot be fully complimented by their great cabin crews. MH really needs to think about their product offering to stay competitive. It was overall ok but not great or even good and Certainly not 5-star!



Malaysia Airlines Customer review :  9 January 2014 by Saiful Mohsin    (Malaysia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travel very frequently using domestic route KUL-BKI. I'm not a fan of airline food, they are all bland especially when you are travelling domestic economy. But this particular trends get my attention. Back in 2011, the food was very good: 2 selections of Malaysian dishes (chicken or fish), with dessert (normally Kit Kat and fruit slices). Then in 2012-2013, the fruit slices were gone. My latest trip on 6-8 Jan 2014, we were given only the main dishes, no dessert / appetizer. Looks like they are not even trying to improve the main dishes and lack of creativity. Not sure if this is the cost cutting measure they are trying to pull, but it is not worth the money you are paying for full service carrier. And the cabin crew for domestic flight is OK (since there's no other FSC operating on that route). The Enrich miles program is good though, love it when they made Miles promotion last December. But I've seen better from the other carriers.



Malaysia Airlines Customer review :  9 January 2014 by H Williams    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-AMS-PER in business. Malaysia airlines feels like a cut price airline rather than 5 star. Fare competitive and significantly less than other carriers. Lounges substandard, especially in KL. No alcoholic drinks pre takeoff. 777 quite old and seats angled, although reasonably comfortable. Service variable: professional on outward and staff called you by name. Unpolished and unfriendly on way back. Food terrible; brunch of vegetable fritatta with chicken sausage truly revolting and almost the only meal I haven't been able to eat in my life! Most carriers would consider this meal too substandard to serve in any class let alone business. Malaysia is ok if you are paying a discounted fare but avoid it otherwise.



Malaysia Airlines Customer review :  9 January 2014 by H Shaw    (New Zealand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MH21, 1 Dec 2013, Paris-KL. MH131, 2 Dec 2013, KL-Auckland. My flight from Paris to KL was the best experience I have had on a plane. The plane was clean and new looking, the food was great, the staff were brilliant. When I jumped on my second MA flight from KL to Auckland it didn't compare at all to my first flight: the plane interior was shabby and the service was half of that of the Paris-KL service. Regardless of the second experience I still rate Malaysian Airlines as a brilliant economy-service airline.



Malaysia Airlines Customer review :  8 January 2014 by A Crane    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took return flights to Australia via KL. Don't understand how MA qualify for 5 star rating. Outbound flights 17 Oct were both night flights from Heathrow and KL, MH001 and MH123. First time travelling Business Class and didn't come up to expectations. Crew were noticeable by their absence and surly when present. Hospitality from the crew was minimal and not a smile in sight. Quality and choice of the food was disappointing, lacking imagination. Return flights from Melbourne 04 Dec via KL. Both daytime flights, MH148 and MH004, Crew were much better, they seemed to want to deliver a good personable service, making both return flights more enjoyable. Unfortunately the food again lacked imagination and therefore disappointing. To summarise, standards of the crews on aircraft are inconsistent so its pot luck whether you have an enjoyable flight or not and food was consistently poor.



Malaysia Airlines Customer review :  8 January 2014 by Ken Fong    (Malaysia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG to KUL business class on A380. The business class product on this short flight was disappointing. The service was mediocre and food poor. My chair could not recline and luckily the seat next to me was empty and could be used. The upper deck business cabin lacks privacy and even though the seats are lie flat, it was not comfortable. The IFE is adequate but pales in comparison to Emirates or Cathay. Headsets were given out 30 mins after take off and collected back 30 mins before landing! In Cathay, the headsets are already attached at the seat and can be used throughout the flight. MAS has a long way to go to catching up with its competitors and it does not feel like a 5 star airline.



Malaysia Airlines Customer review :  8 January 2014 by V Wong    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently travelled to Bangkok from Kuala Lumpur. KUL-BKK was codeshare with Thai Airways so I had a chance to compare with Malaysia Airlines. BKK-KUL was operated on a B737-800. The seat pitch of this particular B737-800 was only 30' which was extremely tight! Like many reviews here, it was way too tight even for a 2 hours flight. I am 178cm and I found some difficulties to sit comfortably on that seat for even 1 hour! Cant imagine how could they use this configuration as in LCC. They really need to do something on this! Cabin crews were slightly inorganic but efficient and generally responded well to requests, though, at times without a smile! The meal service was somehow pathetic: a small noodles with a small kitkat bar and a bite-size banana cake and all were quite tasteless. IFE option was substantially less compared to their Medium-Long haul flights: only a few movies and TV series. In comparison, Thai Airways was far more comfortable as the seat pitch was at 34' and it offered a full meal service with a smile too! What a shame that I feel MH could do so much more!



Malaysia Airlines Customer review :  8 January 2014 by Andrew Maile    (Indonesia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR - Jakarta on A380. I booked on MH as I'd read about the kid-free zone on the upper deck economy class cabin. This is not the case at all. In fact there seemed to be more babies and toddlers in this cabin than elsewhere on the aircraft! Overall the flight was fine which is probably about as much as you can hope for in Y class. Crew were efficient, food was adequate although I'd have preferred sandwiches and a piece of fruit in the snack pack rather than peanuts and cookies. The IFE is reasonable but not as good as other 5* airlines. Similarly, there were no little extras such as hot towels, menus or amenity kits. Overall, it didn't feel particularly 5 stars.



Malaysia Airlines Customer review :  6 January 2014 by S Howell    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-KUL on 1/1/14 on the last MAS flight of the day. 737-800 refit has an extremely tight seat pitch configuration and this really affected comfort on the flight. The cabin crew did a really good job but when someone reclines it makes you feel claustrophobic so you need to stand up for a while, then there is a problem. For anyone who wants to fly this airline between Hong Kong and KL, I would recommend going for one of the earlier services on the A330-300 or the A380 where the seat configuration is more suitable. The 737s should be reserved for flights under 2hrs. Normally I would recommend this airline for long haul but for regional services I have been extremely disappointed.



Malaysia Airlines Customer review :  6 January 2014 by C Kay    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK-LHR. First the good. Flights were on time and bags arrived quickly, and their cabin crew are great. The A380 was extremely comfortable, particularly their flat bed. However, we were a bit underwhelmed with the quality/choice of the food and drink on the intercontinental sectors (KUL-BKK-KUL was quite the opposite). Also, although we flew on 4 January, they AVOD system still only had December's programmes available. Don't know if this affected all MH flights or only our A380. Pretty poor though.



Malaysia Airlines Customer review :  2 January 2014 by R Koster    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Adelaide-Kuala Lumpur-Beijing. Happy with the Business Class product offered by Malaysia Airlines but if this airline wants to compete with the new player on the block in Adelaide, Air Asia, then clean the fuselages of your aeroplanes! A clean white Air Asia A330 (yes, in all white colour) pulling up alongside Malaysia's sooty white fuselage is not a good look. Also noticed a dirty A330 at KL, so ours was not a one off. Also hoping Business Class lounge at KL will be re-opened soon. One small gripe about food service, lunch out of Adelaide was served at 11.30am after a 10 am departure. Was too soon. Two years ago, a light breakfast was served, with lunch later in the flight. Maybe a cost cutting exercise?



Malaysia Airlines Customer review :  30 December 2013 by T Chigaros    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MH72, KUL-HKG. Was looking forward to flying the A380 in First as I prefer Asian carriers for travel. Airport check-in was fast and I was greatly relieved as there were huge lines for Business and Economy. The First Class Lounge is closed for refurb and the Business Lounge needs a refurb too. Boarding was easy. First has a separate entrance directly into the cabin. There are 8 seats, and nothing special. The crew were very pleasant and the Dom Perignon champagne was great. The A380 already looked tired. I walked through the whole plane and was not impressed. The FC Galley is located directly behind the cabin which separates it from Economy. I don't know what they were thinking in this design. Luckily it was a short flight so all the clanging and banging didn't bother me. Had this been a long flight, I would have been very upset. The menu was fairly minimal for the short brunch flight. I picked the lamb dish, which wasn't bad, but strange there was no salad offer. Dessert was an unopened carton of Haagan Daz with a plastic spoon. Next time I'll stick with Cathay or Japan Airlines.



Malaysia Airlines Customer review :  30 December 2013 by S Majid    (Malaysia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Busines

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-DPS on B777-200ER Business Class. The 16-year old plane is overly-dated together with its interior. Don't get me wrong, the interior was nice and clean, but you would know that the plane is from the last century. The good part is that the seat was less sophisticated than the newer planes, meaning the leg-room is extremely spacious. Cabin crews are polite and nice, but the food needs to be improved. Look forward to Malaysia Airlines replacing all of its B777-200 with A330-300 over the next 2 years. In the mean time, Malaysia Airlines will be milking these workhorse planes prior to retirement, meaning their Business Class tickets on B777-200 will competitively priced in the market.



Malaysia Airlines Customer review :  30 December 2013 by V Saunderson    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from London Heathrow to Sydney on 21st December 2013. Have flown with them several times previously and was always happy with the service. On this particular occasion I was disappointed. Both flights (LHR-KUL and KUL- SYD) were pretty full. In-flight service was interrupted several times by turbulence. I fly MH because of the 34" seat pitch in Economy, but on these two flights I felt like the space had been reduced somewhat. The food was awful, out of four meals served only one was edible. Would I fly with them again? Possibly, if there was a sale on airfares.



Malaysia Airlines Customer review :  30 December 2013 by L McNab    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Kuala Lumpur - Ho Chi Minh. My family and I took a 2 hour flight to Ho Chi Minh for our Christmas vacation on the latest Boeing 737-800 plane. However, the flight was not pleasant at all. The plane had poor ventilation and it was an afternoon flight and as the sun shone through the cabin, it made the cabin very stuffy and warm. Meal on board had 2 varieties for Economy Class, a chicken and a fish. The stewardess attitude does not even reflect what MAS to claim "Best Cabin Crew" or "Malaysian Hospitality". She barely smiled. Disappointed.



Malaysia Airlines Customer review :  25 December 2013 by C Baxter    (France)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Busines

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-KUL-DPS and return, end November, mid December. Out on their A380 to KL and then a B777 on to Bali, back on a 737 to KL and then A380 again, home to France. Having flown business and even first class on other airlines of 4 and 5 star rating, I cannot understand how MH have kept their 5 star rating, particularly when it comes to "food and beverages". Food out, more or less inedible, their signature dish was OK, but lukewarm, main course burnt, cheese course didn't appear and the desert was like eating cardboard (another signature dish). Food back, sadly was the same, although we were hoping for something better out of KL. The flights were on time and the cabin crew did their job, no lost luggage. One of the toilets was out of use for the 13 hour flight back from KL to Paris, but that happens. It was the best deal, at that time, from CDG to DPS, but won't be flying with them again.



Malaysia Airlines Customer review :  25 December 2013 by P Dunne    (Canada)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Busines

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have been using MAS to get in and out of Yangon in the last few months (10 sectors so far). I switched to them because they have good business fares that beat anything Silk Air or SIA have. It makes it worth the extra 44 minutes into KLIA out of Changi. Unfortunately in the last 3 trips I have seen 3 cancellations 5 delays and was at one point directed to 4 different gates over 5 hours for a flight from KLIA to Changi. Last trip out of Yangon was two hours late and I missed my connection in KLIA then got downgraded to economy and waited for two hours for the flight. So to make a long story short I am back flying Silk Air. It might be twice the price but they get you there on time and planning connections is possible. I like the MAS cabin crew and the product but the on time performance just keeps getting worse and KLIA is a train wreck.



 



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