MALAYSIA AIRLINES Customer Reviews and Passenger Trip Reports an official 5-Star Airline   Add your Malaysia Airlines review   Malaysia Airlines official 5 Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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MALAYSIA AIRLINES customer review :  8 January 2010 by Haza Hamed   (Malaysia)

AKL-KUL, PEN-KUL-BKK-KUL-PEN, KUL-AKL, B777-200, B737-800, B737-400. Travel with our 2 years old daughter in Mid November and December 2009. Quite disappointed with the service on AKL-KUL leg. We never been offered tea/coffee or juice and the steward seem to forgot our bread on both meal services. However, very good and professional service by the cabin crew on the rest of the flight particularly KUL-BKK and KUL-AKL to make our journey comfortable especially when you travel with young kid. Unfortunately, found my baggage broken when arrived at BKK. As Malaysian, I can feel the different service offered by the cabin crew to the local Malaysian and the foreigner. Cabin is tidy, meal is satisfy and good in-flight entertainment (B772). Overall, accept for AKL-KUL, 5-star cabin crew and airline.

MALAYSIA AIRLINES customer review :  7 January 2010 by Simon Loh   (Singapore)

SIN-KUL-NRT and return. SIN-KUL sectors on its B734. MH needs to upgrade its aircraft for this sector, the budget airlines have much better aircraft. Its B734 is aging, though its colourful seats in the cabin somehow compensate that old feeling. Drink is serve on the short flight. FAs are young and courteous. KUL-NRT sectors on its B772. New plane this time. FAs are a mixed of friendly, attentive, and not so attentive ones. The meals are rather good, except for some types of snack which is not really up to my liking. Quite innovative to see its menu flashing across the IFE screen just before meal time, at least I saw this for the first time. IFE on the outbound journey is interrupted by announcements, otherwise the shows on its AVOD are good. Generally the flight is punctual for all sectors, the catering is on par, or even better than some other carriers. The round trip fare is more than 30% cheaper than SIA when I purchased during its sales, so it's definitely value for money.

MALAYSIA AIRLINES customer review :  23 December 2009 by Colin Lau   (Australia)

Adelaide-KL return Business. Being travelling on this route for a number of years now. Nothing new to report except a special thanks to the cabin crew in particular Ken who noticed my dry coughs and surprised me with an extra soothing hot honey lemon drink which did the trick of calming my throat and then came back to offer more. Excellent service throughout both legs.

MALAYSIA AIRLINES customer review :  21 December 2009 by Hoon Lee   (Malaysia)

ICN-KUL A330. Check-in service was smooth. The plane was clean. FA was professional expect one Korean crew. The food was fine. Seat was comfortable with wide legroom. The entertainment system was quite nice. However, there was no AVOD system. It was 6hrs+ flight. Anyway, I recommend fly MAS.

MALAYSIA AIRLINES customer review :  20 December 2009 by R Nair   (Malaysia)

KUL-BKK-KUL, 5 pax traveling. Checked in online, got our desired seats and ,made our journey to the airport only to find the bag drop off desk with a long queue with no clear signboard or directions in the airport pointing it out to passengers. Then came the long queue at immigration (it was a holiday weekend), but got to the gate on time, boarded quickly by seat numbers and help was offered to passengers with children and the elderly which was nice. Once onboard, the service was faultless, excellent hot meal albeit small portions. Good supply of alcohol and beverages. My only gripe was that there were not enough staff on board to serve meals so it takes a long time to be served and by the time you get your coffee, it is lukewarm and they don't seem to understand that white wine is served chilled. Crew were pleasant and helpful, good announcements from the cockpit, safety instructions were clear and concise. Check in at Bangkok much better but return flight was delayed but this was communicated to us at check in. The downside was the poor ground service at KLIA, cramped seats in economy and old aircraft. Having said all that, for the price we paid they did a good job but it would be nice for MAS to pay attention to some of the little details on the ground that make travel less stressful.

MALAYSIA AIRLINES customer review :  19 December 2009 by Joanne Piper   (UK)

I have just returned from my 7th flight with Malaysian Airlines in Economy class to Kuala Lumpur and onwards to Langkawi. Outbound was lucky, my friend and I had 3 seats between us as the flight was not full. Took off on time, shortly followed by peanuts and drinks. Dinner was delicious (chicken Biriyani). The movie selection was good, leg room on Malaysian is the best I have flown. The toilets were kept clean throughout the flight. The crew were friendly and efficient. If I was going to be picky I would say that Malaysia Airlines need to invest in some new aircraft.

MALAYSIA AIRLINES customer review :  19 December 2009 by Paul Bryan   (UK)

LHR-KUL-SYD and return. Flight to KUL on time but a 12 hour delay in KUL to SYD - no reason given for delay and told to go to downtown KUL to lose a bit of time. Coming back supposed to depart SYD in the evening we have to leave the next morning.the same thing awaited us in KUL more delays.we were put in hotels for the last two legs of our journey but would rather have been on our way home - airline needs to get its act together plus newer planes the 747 400 we were on were a little bit worn and dated but has stated earlier the inflight service was very good.

MALAYSIA AIRLINES customer review :  16 December 2009 by Rob Boyce   (UK)

LHR-KUL-YGN and return. Good flight out in lightly loaded plane LHR-KUL, row of three seats to myself and excellent customer service and food. KUL-YGN and return also good in well loaded flights. Return flight KUL-LHR around an hour and a half late departing due to waiting for connecting flights, with a much lower level of customer service on almost full flight. It would seem that with a good crew and a lightly loaded plane you are OK, but on a heavily loaded flight you take a chance with the level of service.

MALAYSIA AIRLINES customer review :  9 December 2009 by Vince Tee   (Australia)

Kuala Lumpur - Melbourne on well-maintained 777-20. Really suprised with the generous legroom and found the seat comfortable. First meal served in good portion and tasty too. However, the breakfast was a bit too small. IFE decent but not with the best selections like other airlines. Cabin crew were professional. Overall very impressed with MH's onboard service. However, had some issues with MH's call centre for a few times to change my flights. I found the operators quite rude and always needed to be on hold for about 10-15 minutes before they answer you! As a 5-star airlines not even allow customers to manage their bookings online was a shame.

MALAYSIA AIRLINES customer review :  5 December 2009 by Josh Teoh   (Australia)

SYD-KUL-CDG return on B777-200. Great cabin service and consistent throughout all flights. Excellent choice of meals (3 on each flight). Very comfortable seats with generous legroom and recline. Good IFE. Flights mostly on time. Excellent value for money.

MALAYSIA AIRLINES customer review :  1 December 2009 by T Österåker   (Finland)

AMS-KUL-LGK, return. Very nice and friendly cabin crew. AVOD, good food. No menu card or spirits in economy on 12h 30 min flight - thats not a 5-star airline, but value for money.