MALAYSIA AIRLINES Customer Reviews and Passenger Trip Reports an official 5-Star Airline   Add your Malaysia Airlines review   Malaysia Airlines official 5 Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status Malaysia Airlines Customer Reviews = 323

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MALAYSIA AIRLINES customer review :  9 February 2010 by M Martinez   (Philippines)

Dubai-Kuala Lumpur-Manila return. A330 with 2-4-2 configuration. Got the seats for a bargain and I guess you get what you pay for. Seat space is OK or up to standards but no personal entertainment facility on the plane. Clearly, if you have a child with you, you need to have a PTV or something to keep them entertained. 4 hour wait time in Kuala Lumpur was OK as the airport large and very nice. Despite some negatives, the cabin crew was very attentive and helpful. Very quick to take action and meals were served and removed quickly so you can spend time more resting. Unfortunately, food wasn't too great.

MALAYSIA AIRLINES customer review :  8 February 2010 by M Chan   (New Zealand)

Auckland-Kuala Lumpur-Auckland Economy Class. Service in flight was good and choice of meals good. Seats were comfortable enough and like their 2x5x2 layout on the Boeing 777 as this means we get two seats to ourselves.

MALAYSIA AIRLINES customer review :  7 February 2010 by R Liddle   (UK)

Langkawi-KUL. Tired looking B737, Advertised refreshments a cold juice and a small bag of peanuts, departed and arrived on time, crew did what they had to efficiently. I have no idea why this is a 5 star airline.

MALAYSIA AIRLINES customer review :  5 February 2010 by P Kumar   (Hungary)

Istanbul-Kuala Lumpur-Istanbul. Travelling economy with three kids. The only outstanding thing about Malaysia Airlines is its crew. everything else is OK, food is plentiful but not great. Kids were never asked about childrens meals, no toys given. Kids couldn't eat some of the food on the KL-Istanbul sector (too spicy). Nevertheless, friendly and helpful crew means that I always fly with them especially when alone with kids. And the price is amazing when booked online.

MALAYSIA AIRLINES customer review :  3 February 2010 by K Param   (UK)

Istanbul to Kuala Lumpur on 777-200 aircraft. Travelled in business class with only 4 passengers in the cabin. Very comfortable flight and excellent cabin crew service. Cabin staff very attentive and friendly. No complaints.

MALAYSIA AIRLINES customer review :  30 January 2010 by Vince Tee   (Australia)

Travelled Economy Melbourne to Kuala Lumpur. The queue for bag drop (internet check-in) was a breeze (compared to others that had to wait very long to be checked in) and I was the only who did that. The aircraft was changed to 747 instead of 777 as the inbound flight was overbooked. However, the load factor for this outbound flight was only approx 60%, plenty of seats and space available. B747 was rather old. The first food service was quite good however the second service was rather bad (only a sandwich and a muesli bay). Some crew were rude to Asian passengers but lots of smiles and very polite to others. Seat was very comfortable as I had 3 seats in a row for myself. Disappointing IFE with nothing - the advertisement on IFE is very annoying, for this 2-3 mins advertisement every time I started a new TV/Movies.

MALAYSIA AIRLINES customer review :  29 January 2010 by Jim Delargy   (UK)

AMS-KUL-LHR. Outbound trip very good, crew friendly and attentive, food excellent for me and good for my wife, a vegetarian. Return trip also very good with a great crew and again nice food. My only grumble is that the choice of films/tv was limited.

MALAYSIA AIRLINES customer review :  23 January 2010 by Jun Yi Sim   (Malaysia)

TPE-KUL-PEN. It was the start of the winter holidays for Taiwan, flight was full to the brim. Check-in took 30 minutes, but immigration and boarding were smooth. No more hot towels and peanuts in Y, though during a galley visit for a soft drink the crew asked "you want peanuts?" and passed me some packets. Food of good quality and ample portions, with free-flowing alcohol and 2 drink runs on the 4.5hr flight. Crew showed differential treatment between Caucasians and Asians, and not particularly polite in my own opinion - a let down. The younger crew on domestic sectors were fantastic though - enthusiastic, fun and warm. Not a bad trip for the price paid.

MALAYSIA AIRLINES customer review :  23 January 2010 by John Neal   (UK)

KUL to LHR. Plane left and arrived on time. Cabin crew excellent as was food and drink. Problem is the seats are not full flat bed - okay for day flights. I like Malaysia Airlines but the planes are outdated.

MALAYSIA AIRLINES customer review :  19 January 2010 by C Condell   (Malaysia)

KUL-LHR return. The flights were full on both sectors. The food on KUL/LHR sector was poor but cabin crew were attentive and helpful. The service on the return sector was patchy - some great crew but several unhappy souls. MAS can really can no longer compete directly with Cathay, Singapore, Qatar etc in terms of flat beds, F&B and inflight entertainment. It does seem rather odd that they continue to win so many awards with such a dated product.

MALAYSIA AIRLINES customer review :  14 January 2010 by Annette McKenzie   (Germany)

Business Class AKL-KUL. Problems with onward flights KUL-DUS handled very well by MH ground staff, everything they said they would do they did. In fact even approached on board by the inflight service director to find out more about the problem and he assured us he would do all he could to solve it before we reached KUL. First meal service felt rushed, however the food was excellent. Crew engaged when serving and respond to any request. They do need to keep a better overview of the cabin during the flight though - no walk throughs with drinks or offers of drinks. Second meal quality a little lacking compared to the first. The choice of movies and TV programmes is limited and disappointing as well as not being updated often enough.

MALAYSIA AIRLINES customer review :  14 January 2010 by M Savage   (Australia)

LHR KUL-MEL. First leg B747, Second leg B777. Efficient, functional check-in at Heathrow, good customer service on flight to KUL. Comfortable 747, notwithstanding usual economy class discomforts applicable to all airlines. Second leg on the 777, less pleasant service and food, including running out of all but one meal option. Uncomfortable, non-functional seats and faults with the video system.

MALAYSIA AIRLINES customer review :  10 January 2010 by Kym Streeter   (France)

AMS-KUL B747. An excellent flight, MH cabin staff were proactive. Food very good, and the sleeper bed perfect for this flight, IFE excellent but didn't use enough because I changed into my PJs and slept.

MALAYSIA AIRLINES customer review :  8 January 2010 by Y Rahim   (Malaysia)

KUL-BKK by business class. Bought the economy but travel in business class. They really have so much offer. Really good. Food a bit dissapointed. I think they already downgrade the food quality. Aircraft still using B737 with the old seat. No entertainment at all. But the crew really attentive. Toilet were clean.