Malaysia Airlines Customer Reviews and Malaysia Airlines Passenger Trip Reports

MNL-KUL in Economy Class, on a Boeing 737-800. What won me over on this flight were the flight attendants: they were very attentive and tried their best to compensate for some of the shortcomings on the flight. Not all seats had earphones (fortunately, mine had one). The food and beverages were ok, although I was bit disappointed with the dessert: a small and measly cupcake. Magazines and other reading materials in my seat were missing some pages and looked as if they were last year's issue based on their state. Overall though, MH staff lived up to their "Malaysian Hospitality" slogan and proved that they are one of the airline's assets.

IST-KUL. The flight was only around 70% full but consisted of quite a number of pretty rowdy passengers (shouting to one another, opening and closing overhead compartments often etc). Staff were perfect at doing their job despite all these and still keep a friendly face. Surprised at the quality of food served, both lunch/snack and breakfast. Very good and generous helpings. Seat comfortable, IFE at par with another competitor. Overall, pleasantly surprised.

KUL-LGK. Old 737 400, but comfortable seats and crew managed to hand out snacks and do a couple of drinks rounds during this short flight. Both flights on time. Mobile boarding pass worked really well.

Flight from KUL to MNL, economy class. The flight was uneventful. The lack of AVOD IFE was real letdown. Food served was sub-par with other regional flight I have travelled with competitor airlines. Service by FAs was courteous, and they tried so hard so the other shortcomings were not too obvious. MH really needs to work on their product because it's bordering LCC standards based on what I have experienced.

KUL-BKK. Nice service on a B738. Hot meal served along with full beverage. Crew was very pleasant and the seating was ok. Best was that since it was a TG codeshare, I got into the TG lounge with my Gold Card.

SYD-KUL-BOM and DEL-KUL-SYD (all sectors Business Class). Golden Lounge at Sydney is comfortable and has a good selection of hot/cold food and drinks. It is somewhat tucked away in the terminal. Priority check- in, boarding, immigration and luggage worked well at all ports. All sectors had very comfortable, well kept Biz Class cabins with pod seats. FA's were without exception friendly, attentive and addressed me by my surname. Drinks were always replenished. Food was overall very good. However, the satay served as a pre- course is delicious and the nasi lemak on the KUL-SYD sector was perfection. IFE - the selection of TV on demand was pretty good and offered a safe+ selection.

Kuala Lumpur-Labuan in economy class. Considered poor for the full fare I paid on economy class. Food taste and portion was pathetic for 2.5 hours flight. B737-400 was old aircraft and seat was horrible. Staff were not motivated.

SYD-KUL-LHR, AMS-KUL-SYD on 747. Aircraft interior was tired and the small screens difficult to use AVOD. Inflight entertainment looked like they hadn't been changed since we last flew with Malaysia 11 years ago - very poor quality. Meal quality was surprisingly variable. Twice served a meal consisting only of something akin to a sausage roll, but it contained chicken or vegetables. First time it was still frozen in its cardboard box. Cabin crew lacked warmth and ignored call buttons. Staff at KUL couldn't be bothered to assist with seating mix up, unlike the very helpful contractors in Sydney. Pillows were scratchy, seats uncomfortable. I fly a lot of LCCs and don't complain, but was just disappointed with Malaysia Airlines, especially after great flights with competitors. Would fly them again only if the fares were cheap enough. Uninspiring.

KUL-CGK-KUL. MAS have started to use their new 737-800 equipment for this route, the same equipment that Garuda is using on this route. However, MAS has definitely deteriorated in their service level compared to Garuda. MAS do not offer any welcome drinks and nuts anymore and immediately start meal service once the seat belt sign is switched off. They have also abandoned the meal box concept. Despite the new planes, the upkeep is poor; the ceiling has very visible dirt stains and the seat area behind the meal tray is filthy. Flight attendants did not distribute the headphones on the outgoing flight thus rendering the AVOD to be pointless.

I had not flown Malaysia for quite some years, my memories of them were generally very good. Unfortunately however, what I experienced was a very tired looking A330 with visibly dirty seats and carpet, plus the seat padding was so worn that it was actually uncomfortable. The service was ok, but certainly not up to the standard of other leading Asian airlines, and in fact 2 of the flight attendants were downright grumpy and not interested in serving passengers. The food was quite good, but getting an (alcoholic) drink was a frustrating slow process. I think from now on I will be sticking with Singapore Airlines for this part of the world.

LHR-KUL, 747. Having flown a few times on this route with MAS, I know what to expect. Any order of drinks that isn't on their serving tray would take at least 10 minutes (consistently). 747 is dated and tired with visible stains on carpets and seats. Inflight entertainment equipment is not in full working condition. Leaking overhead air con air flows (condensation was blamed). Cabin crew are generally helpful except for my last flight. To be greeted 'Hey Hey' was simply unacceptable and rude! Quite a distance from Singapore Airlines, their counterpart of the same rating.

Sydney to KUL, Business class on 747. Service and food was excellent. KUL to Beijing on 777 ditto on food and service. Reverse trip was Shanghai KUL-SYD. Could not fault FA's, food or service. FA's friendly and addressed us by name. Satay scrumptious as usual. Plenty of food and drinks offered on all legs. Seat preferences honoured on all legs as was priority boarding and luggage collection.

KUL-ADL-KUL economy class on new 330-300. Both flights fully booked. The seat was comfortable and IFE enough to pass the time. Food taste and quantity was reasonably good with frequent drinks run. Cabin crews were excellent especially on the return flight. I found senior crews less robotic and more friendly than the junior. Overall very satisfied with the flights.

Travelled Langkawi to KUL. Ground service poor. We were told there was no group check-in in LGK airport and we later had a problem with one of our bags arriving. Aircraft was a B737 - seemed old but ok for a short flight. Crew sometimes looked disinterested and cold-faced. Quite disappointed with our first experience on MAS.

We travelled from Hanoi to London in April 2012. The 3 hour flight from Hanoi to KUL on an Airbus was reasonable, except that there seemed to be inadequate toilet facilities which resulted in long queues to use the 2 toilets at the rear of the plane. I estimate there must have been roughly one toilet per 90 passengers. Long haul flight from KUL to LHR on a 747 was generally poor. The seats and toilets were dirty: door handles and wall panels in the toilets were covered in dust and grime. General impression was that the plane was old, tired and poorly maintained. Staff service was poor with few drinks offered during the night between dinner and breakfast (I think only one round was made with a tray of water/juice over a period of about 8 hours).

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