MALAYSIA AIRLINES review : 3 July 2008 : by A Bahauddin

Customer Rating : 5/5

LHR-KUL-PEN on C class. Our 4th experience with MH business class. Upgraded to business class at LHR with our frequent flyer points and the staffs were very helpful to upgrade us from economy class as it was a last minute confirmation. Flight from LHR-KUL was uneventful with staffs were ever so helpful and friendly. Food was served never ending and they always checked on us to make sure we were comfortable. Food was delicious with a few choices to choose from. Lie-flat seat was comfortable although not totally flat. KUL-PEN flight a short flight but very comfortable. Overall, the long haul journey was made comfortable with the friendly treatment of the cabin crew.

MALAYSIA AIRLINES review : 30 June 2008 : by John Kneijber

Customer Rating : 5/5

Brisbane-KL-Tokyo & Osaka-KL-Sydney, business. Outstanding product. Excellent service from friendly and efficient cabin crew. Food and drinks plentiful. Good IFE system. 777 product better than 747 because of additional room. Overall a very good experience.

MALAYSIA AIRLINES review : 30 June 2008 : by C Chai

Customer Rating : 2/5

KUL-HANOI-KUL. KUL-Hanoi duration: 3hr 25min. Meal a snack box containing cold chicken quiche, pack of crackers, a croissant and yoghurt drink. Hanoi- KUL duration 3hr 25min a snack box with choice of fruit salad or chicken salad with chickpeas, cucumber & tuna sandwich and grapes. MH is stretching snack boxes services for 3hr 25 min flights way too thin. I wonder if MH is also serving such snack boxes on KUL-HKG-KUL flights because they are merely 25 min difference in flight time. The amount of effort to make the boxes look good is phenomenal however, imagine the recycling nightmare. The only admirable thing on these flights were the flight attendants were up to mark.

MALAYSIA AIRLINES review : 27 June 2008 : by Gary Wong

Customer Rating : 4/5

HKG-KUL-DPS return. The seats were quite comfortable, meals acceptable and the cabin crews were nice. However there was no PTV in all 4 flights.

MALAYSIA AIRLINES review : 24 June 2008 : by Wayne Pulford

Customer Rating : 5/5

Business Class BNE-KUL-NRT, KIX-KUL-SYD & KIX. Friendly & attentive FAs, good & plentiful food & drinks. Good IFE. Seats on 777 very roomy, less so on 747. Seat very comfortable for sitting & reclining, takes some getting used to for sleeping as not quite flat but OK.

MALAYSIA AIRLINES review : 24 June 2008 : by Peter Snow

Customer Rating : 1/5

Travelled with wife from Auckland to KL, onto HKG and return to KL, to Kota Kinabalu, Sandakan and home via KL. In flight, everything was fine, but on the ground, absolutely appalling. Upgraded from AKL to KUL into Business class, thank goodness, as we had a medical emergency and a detour via Darwin. Four hours late into KL, no ground staff for arriving passengers at midnight, with everything shut. Plenty of staff for transfer passengers though. Tried to change booking from HKG to go direct to Kota Kinabalu, but stone-walled at every turn. A potential three hour flight took nearly nine hours due to MH stonewalling. Nobody even suggested that we could do it if we paid a penalty, just a straight NO, you cannot change. To cap it all, we were eventually offered upgrades from KL to AKL, at a premium that was more than the Bus class fare! How's that for a rip-off.

MALAYSIA AIRLINES review : 18 June 2008 : by Sherine Wong

Customer Rating : 3/5

Overall my flights with MAS was pleasant with great inflight service. However the ground staff were pretty stupid. I had a confirmed flight KUL-HKG last month. Few days before I called up the ticketing office to enquire about Business Class upgrade using my enrich miles. They didn't get back to me until 2 days before my actual flight. What they mentioned to me was only the amount of points required for the upgrade. So I told them I'll get back to them as I wasn't sure. On the flight day itself, I went to KL Sentral to check in. Unfortunately the system was down and was told to check in at the airport itself. So I took the Express train to KLIA where I was told by the staff that my booking has been canceled. The flight was full and the best they could do was to put me on the next available morning flight on the next day. They didn't bother to compensate me although they knew they wrongly cancelled my booking when I just called up to enquire for upgrades. I spent USD 150 for a night at the hotel nearby and nearly missed my business meeting the day after - although the flight journey was pleasant the whole experienced was totally messed up.

MALAYSIA AIRLINES review : 13 June 2008 : by Kenneth Chong

Customer Rating : 5/5

A330 KUL-KCH Business Class. The seats were old but had a good seat pitch, recline and leg rest. Welcoming drinks served promptly with hot towels. A selection of newspapers offered to passengers. The meal service was excellent.

MALAYSIA AIRLINES review : 13 June 2008 : by Laine Lim

Customer Rating : 5/5

KL-Seoul with my 8mth old. The airline was more than accommodating with not just multiple on-board requests and assistance but also in transporting bassinet et al. Prior to booking, I called the customer hotline on three separate occasions and each person served my queries with exemplary patience.

MALAYSIA AIRLINES review : 4 June 2008 : by P Ohoba

Customer Rating : 5/5

MEL-KUL Economy. Check in agent was helpful and was able to help with seating request. Food was good, seat pitch impressive (13K). The cabin manager walked the aircraft and talked to the passengers ensuring that they were comfortable.

MALAYSIA AIRLINES review : 3 June 2008 : by L Hoon

Customer Rating : 3/5

Beijing to KL in business class. Very disappointing as there was no personal video. - clearly an older aircraft was used on this occasion. Seats typical of this with manual adjustments (no power assistance) but recline and foot rest were comfortable enough. Friendly service. Satay served as appetisers is authentic Malaysian and excellent. The stewardess told me that all their satay is always loaded in KL, even for the return leg. The rest of the food was typical of good East Asian airlines. The hardware on this occasion was tired and a serious let down, definitely not 5 stars.

MALAYSIA AIRLINES review : 22 May 2008 : by A Richards

Customer Rating : 5/5

AMS-KUL on B747-400, a pleasurable experience. Crew very friendly and warm towards passengers and nothing seemed too much trouble. Comfortable seats and legroom good. Inflight video screen was a little small but fine. Meals excellent, snacks and drinks served throughout the flight. Landed ahead of schedule and luggage was at the reclaim very fast upon arrival.

MALAYSIA AIRLINES review : 21 May 2008 : by Oliver Schulz

Customer Rating : 3/5

DXB-KUL (via KHI) and KUL-DXB in economy; BKK-KUL flight delayed and I was rebooked on TG in order to make my connection. All other MH flights on time, but that's that only exciting thing I can say about the airline. DXB-KUL on A330 without TV screen in seats and general entertainment system out of order, return same aircraft type but at least with in-seat screens. Service ok, but food quality and quantity rather poor to average.

MALAYSIA AIRLINES review : 11 May 2008 : by Andrew Eu

Customer Rating : 4/5

Malaysia Airlines Input KUL to PEN Economy on an Airbus A330. Plane old, carpeting torn and shredded in some places, the seats hard and not at all comfortable, unlike the other MH Airbus flight I took when going to CAN and back recently. A330 must have been leased from European airline, the safely instruction is in German, with a sticker in the local language placed over it in the next seat from mine. I always choose to fly with MH whenever possible, despite their mostly vintage planes, I find their inflight service top-class. In all my experience the cabin crew are nice and friendly. They do go out of their way to make you feel welcomed and are happy to help.

MALAYSIA AIRLINES review : 30 April 2008 : by E Barr

Customer Rating : 4/5

CAN to KUL return J class. Overall a good experience with very friendly and capable staff, splendid food and wine and a decent price. MAS seem to have overcome the difficulties of the last few years and maybe there is hope that they can capitalise on their fantastic staff. My only gripe is that both flights were with a rather tired A330-300 and no flat beds (they get the HKG and PVG flights), however the entire experience, including the lounge / service at KLIA was excellent.

MALAYSIA AIRLINES review : 29 April 2008 : by P Linum

Customer Rating : 4/5

MEL-KUL-LHR-KUL-MEL. IFE worked well all flights. Selection not as extensive as other airlines like QF. Excellent leg room. Cabin crew from MEL-KUL faultless - other flights were hit and miss. We got the impression they wanted to get the service over and done with. No amenity kits for long flight to LHR.

MALAYSIA AIRLINES review : 28 April 2008 : by D Wilson

Customer Rating : 3/5

KUL-BKI return Y class. Flight left KLIA on time and onboard service was polite and efficient. The planes are looking a little tatty though, and the limp cold sandwiches in a box were very disappointing. MAS used to serve decent food on its short haul flights. Deplaning and luggage collection was swift for both legs. Not a five star experience with this type of cheap meal though.

MALAYSIA AIRLINES review : 23 April 2008 : by N Arraf

Customer Rating : 5/5

SYD-KUL-JOG-BOM-KUL-SYD. The cabin crew were smiling and attentive to all needs. Emergency row seats provided upon request on all legs. Entertainment system on wide body planes worked great on all legs. Beer and Whisky freely available and meals very acceptable. The only exception was on the short leg between KUL and JOG (2.5 hours), where the morning meal was definitely less than par for a 5 star airline. What's more, luggage lost in Mumbai, ground crew in KL were understanding and catered for needs. It was located after a week and returned to Sydney very swiftly.

Malaysia Airlines review - by O Evans

23 April 2008  Customer Trip Rating :

LHR-KUL in economy. Such a nice change to be travelling in Y class but to have a decent service. Light dinner served after take off then pretty much everyone slept for a good 5 hours or so. The select IFE is good but the screen size is disapointing, recline very good but footrest no good if you are tall, very swift arrival and baggage waiting in arrival hall - overall a 5 star experience.

Malaysia Airlines review - by A Shafri

6 April 2008  Customer Trip Rating :

KUL-DXB return on economy. Flying out was excellent. FAs attentive and frequently served refreshments. Flying back poorer. Plane not in very good condition, and headset was not working. Had to ask for four times before given a replacement. Refreshment very few, and breakfast was two sandwiches - a cheese and tuna in plastic, and thats all.

Malaysia Airlines review - by Annette McKenzie

5 April 2008  Customer Trip Rating :

AKL-KUL in economy and impressed with MH. Excellent seats thanks to the care and attention of MH AKL staff. Senior cabin crew excellent, they offer a streamlined product - younger crew can be a little hectic. First meal out of AKL was very good, second best ignornd. As Flying Blue customers we can check in at Business Class, however no Business Class priority labelling for our luggage - something that could be looked at.

Malaysia Airlines review - by Kamal Hasnan

27 March 2008  Customer Trip Rating :

MAS is the only airline that serves the KL-Adelaide route, pricey but not much choice. Seats were comfortable and spacious. Entertainment system wonderful. Food excellent and of generous portion. Stewardess were OK. Overall an excellent airline that fits the cash I pay them.

Malaysia Airlines review - by John Oh

27 March 2008  Customer Trip Rating :

LHR-KUL-LGK Y Class. Travelling with three kids, cabin crew very helpful and seemed to anticipate all of the things we would need. Faultless. Connection in KUL seamless. Very good value for money.

Malaysia Airlines review - by Chia Hui Lim

17 March 2008  Customer Trip Rating :

LHR-KUL-LHR Economy. I was in the middle seat and thanks to seat pitch of 34 inch, the flight was still comfortable. There has been some changes to the catering on long haul flights - you get a snack box between meals. I will like to comment that MH should bring back the menu. The food was still good, despite awful presentation. Overall, it's a pleasant flight but MH should improve on the catering to compete.

Malaysia Airlines review - by R Nibar

16 March 2008  Customer Trip Rating :

KUL-MEL-KUL Business class in March. Airport lounge in KL was nice but lounge in Melbourne was disappointing. Not much decent food on offer in Melbourne. Service onboard was efficient but mechanical and it seemed that the FA's were just intent on 'getting it over' as soon as possible. Food was very good, plenty of it and drinks service was adequate but serving alcohol out of a red drinks crate laid on linen was tacky. FA's not very communicative and did not explain things well when asked about food choices but I suspect that was due to poor command of English as opposed to indifference. Overall, not worth the money and would prefer to fly Thai or SQ any day.

Malaysia Airlines review - by H Cook

16 March 2008  Customer Trip Rating :

LHR-KUL-SYD return. Seat in front of me was broken and reclined which was uncomfortable for the occupant and myself. Staff were less than interested. I have a rice allergy so asked for no rice meals which meant I was served the same disgusting fish meal for 3 meals on the trot. I did get a roll with the thickest lump of smoked cheese and grey looking smoked salmon in. I would say that I will eat almost anything but that took it a little too far. On the whole the crew were pleasant we only had one very surly young stewardess on one leg of the journey. The aircraft are tired and in need of re-fit.

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