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LUFTHANSA    Passenger Reviews and Passenger Trip Reports



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LUFTHANSA review :  30 July 2009 by T Mahr   (Germany)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MUC-GVA return in Economy. Flights on time, nice cabin crew, small snack (which I declined due to the fact that these sandwiches are a constant repetition and hardly edible) plus a round of drinks on a 50 minute flight. Ground services leave a little to be improved: web or telephone check in from Switzerland does not work with LH themselves (you have to contact LX), ground staff at GVA did not point out lounge location to us as SEN/FTL at check in (machines did not work for us).


LUFTHANSA review :  30 July 2009 by Nicholas Lennaerts   (Laos)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Frankfurt-Rome-Dusseldorf. Flight to Rome comfortable A321-100. FAs efficient and courteous, and served sandwiches on the 1hr 30 mins flight. The new leather seats on Lufthansa's short- haul fleet are very comfortable. On the flight to Dusseldorf, the aircraft was an aged B737-500 but clean.


LUFTHANSA review :  28 July 2009 by D Kallweit   (Germany)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MUC-PVG-MUC. I have been using Lufthansa on this route quite frequently over the past two years. At most times outbound and inbound on time. Very professional, attentive and cheerful crews. I have noticed that flight attendants do everything possible to make parents travelling with small children feel welcome aboard. Always liked the food. With A340-600 very modern and comfy aircraft with personal IFE. As FTL I got upgraded to Business Class a couple of times. Overall I think Lufthansa is, along with some of the good Asian airlines, among the best carriers in the market.


LUFTHANSA review :  27 July 2009 by R Downing   (Canada)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

First

First class Vancouver-Frankfurt return, using Aeroplan points. Great service, meals. First Class lounge at Frankfurt is heaven, cigar lounge for smokers, sit down and buffet food high quality, great wines. First class priority boarding excellent - separate boarding corridor. Too bad that Frankfurt airport itself is a disaster. Both flights on time. Most attentive flight attendants I've experienced - nothing too much trouble.


LUFTHANSA review :  22 July 2009 by Nicholas Lennaerts   (Laos)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

Bangkok-Frankfurt return. B747-400 with no personal screens on this route. What bothered me the most was the airconditioning, which was set on an unacceptably low temperature throughout the flight. I was not the only one as other passengers were also covering themselves with their blankets up to their neck. On the way to Frankfurt I was able to select a seat behind the galley - this allows you to stretch your legs more. On the Lufthansa B747 seat room is really quite limited. The cabin crew were constantly on the move preparing dinner and breakfast but were slow - even though they were always in a hurry. Food pretty good and as they ran out of beef, they gave me the meal from Business Class. The cabin crew were quite attentive and ready to serve, although they should have come around serving drinks more often. I would recommend Economy long-haul on Lufthansa's B747-400 if you're a traveller without high expectations.


LUFTHANSA review :  20 July 2009 by M Voora   (USA)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Newark to Frankfurt. I am surprised that Lufthansa didn't have entertainment in the flight. No TV - so behind the market needs. Service was ok. I will not travel on Lufthansa again in near future.


LUFTHANSA review :  20 July 2009 by R McCarthy   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

AMS-MUC-AMS, Economy Class. Two fairly short flights, the second quite delayed. Canadair CRJ900 was spacious enough for a 1:15 journey, however the number of cabin crew deployed (two) is insufficient. For passengers sitting in the back, the plane was almost landing by the time snacks arrived. I think Lufthansa could extend to more than a cheese/ham/salami sandwich and a Bounty bar on this route - other carriers offer a light meal.


LUFTHANSA review :  17 July 2009 by Jay Sitlani   (USA)

 

Trip Rating :  90/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Business class BOM-FRA-AMS, Boeing 747/Boeing 737. Check-in at Mumbai quick, Lufthansa Star Alliance lounge is well-placed with a decent but odd offering of food and drink, wireless internet. Business Class full, but crew efficient. Comfortable seat - its angled-flat, but it is wide, well-cushioned and long. Cabin crew offered a quick breakfast prior to arrival which featured a wonderful birchmuesli. FRA airport a disgraceful mess, long walk to Schengen terminal, virtually absent air-con, lousy J-Class lounges at all piers at FRA, and stuffy bus (again no air-con.) to the remotely parked aircraft FRA to AMS. Crew FRA-AMS wonderful in J Class, and food delicious, plentiful, and beautifully presented. All in all, LH offers a good product - low points are the grim FRA airport terminals, and abysmal Business Class lounges.


LUFTHANSA review :  17 July 2009 by J Sharkey   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

A number of Economy class LH return flights in June, including EWR-DUS, DUS-TXL, DUS-LHR, DUS- MUC-VIE-DUS. Complimentary upgrade from to C on EWR-DUS and for my partner. LH C-class product delightful, very pleasant FAs always nearby when needed, good food / wine, comfortable seat (close to comfort of new UA C-class lie-flat), and decent variety of movies, tv, music (not SIA or ANA, but plenty of variety on a 6 hr flight). Easy connection in DUS (where the Senator Lounge is very nice, with showers and food/drink) - on-time connection to TXL. Online checkin a breeze and got preferred seating options (exit or bulkhead) for me (Star Gold - UA 1k) if not for partner (UA PE) and both of us sat together. Intra-European flights on time, nice snacks/drinks even on short MUC-VIE flight, very pleasant FAs. Economy class product on new A340-300 DUS-EWR was very good - much better than seat and IFE (PTV with AVOD) reviews on other LH aircraft would suggest. I found side/aisle seat to have plenty of legroom, food was very nice with a decent hot meal choices and a snack before arrival - also on time.


LUFTHANSA review :  16 July 2009 by L Kaspars   (Latvia)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

First

Riga to FRA in business class, no remarks. Was looking forward to my 1st class flight FRA-ORD. I must agree with majority of Lufthansa 1st class reviewers: what a disappointment! It started with the fact, that no one cared to show up at the arrival gate to transfer me to 1st Class Terminal, even if there was special remark on the ticket. So I had to walk all way through to the terminal building, about 15 minutes from Terminal 1. Why is no transfer service provided? First class terminal is very good with a lot of space, great food by Do&Co, a good selection of drinks and refreshments and assistance provided. Porsche to the gate, so transfer was quick and pleasant. Onboard A330, the seats worse then on Turkish Airlines long-haul business class, screen as big as economy class. Food featured Neue Deutsche Kueche (New German food) which I found OK, but nothing more - it might surprise some passengers with higher expectations. Paper towels in washroom 1st class! Amenities not worth a mention: no lip balm included! AirNZ premium economy amenity bag is much better. Van Laak polo was great however. The only positive moment was crew - good and attentive. On the way back B747, upper deck - same story: paper towels, small screen, OK food and good champagne offered. Very weak breakfast. However the crew impressed me again - except the purser who didn't bother to show up on arrival in FRA to say good-bye to 8 passengers in 1st class. So, all in all, 2 stars from me - one for 1st class terminal and one for the crew! The rest you can forget and fly any other airline in long-haul business class where you will be better off that in LH first.


LUFTHANSA review :  16 July 2009 by Brian Cose   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

First

First Class from Munich to LAX. Airport at Munich is clean, and efficient. The flight was the A340, crew great and food superb. The seat is not as comfortable as Air Tahiti Nui First class. My Entertainment System went off line, but flight attendant fixed it. I enjoyed the German wines and food.


LUFTHANSA review :  14 July 2009 by Davide Greco   (Italy)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LIN-FRA-MXP economy class. Great deal, since I booked the tickets for me and my friend in March at EUR99 each. Both flights on time, operated by a clean and confortable A320: ground staff and FA's professional.


LUFTHANSA review :  14 July 2009 by A Jalandoni   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LAX to MUN, onward to Athens Business Class. Excellent boarding service with champagne /orange juice served. Once in the air, menus along with some hot towels. Dinner was served. Crew was efficient, friendly and professional. A340-600 well kept. Lufthansa has a great international product.


LUFTHANSA review :  13 July 2009 by Thomas Wilmesmeier   (Singapore)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

First

SIN-FRA F Class. B747-400, seat number 83A. Although Lufthansa does not offer the latest generation of F-Class Seats, they fully recline and are for me very comfortable to sleep. Lots of space, good amenities incl. a nice pyjama. Food and wine on this flight were excellent and the crew also very good. The only drawback on LH are the very small video screens and the IFE comparison to CX or SQ is a very limited entertainment program.





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