Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports

LUFTHANSA customer review :  15 November 2009 by D Parsons   (USA)

CLT/MUC/OTP in business. Seats great and my wife slept most of the way. Meals excellent and wines were fantastic. Did not use IFE very much as we both slept quite a bit. Connection in MUC quick and easy. Returned VIE/MUC/CLT. Thanks to LH we could overnight in MUC and was considered a connection. We don't like the early morning departures from the connection cities in Europe so we left VIE the night before our 11:40 AM MUC/CLT flight the following day. The local hotels are great and easy to get to with shuttle services. Return flight had a 45 minute delay in MUC with an on-board navigational computer. I read most of the way back but did watch 1 movie. Wife slept most of the way. Meals were good on the return however they ran out of our selection and had to choose another. Also ran out of the "pretzel" bred on the first pass thru the cabin. Small stuff though. Overall the flights both ways were excellent and we plan to fly with them again.

LUFTHANSA customer review :  14 November 2009 by Ron Kuhlmann   (USA)

Kuala Lumpur/Bangkok but done with style and efficiency. The crew was attentive and the meal was very good. I continue to appreciate the consistency of LH's offer irrespective of where one boards.

LUFTHANSA customer review :  11 November 2009 by D Gill   (UK)

MAN-BOM. The lack of an online check-in facility annoyed me as we couldn't pre-select our seats. The middle seats we ended up in were ridiculously small, so much so that the passenger in front couldn’t recline fully back and my 11 year old son, who is not that tall, was getting cramp in my legs. The flight attendants were not rude but weren't helpful either. Wouldn't use again for a long haul flight.

LUFTHANSA customer review :  9 November 2009 by T Iversen   (New Zealand)

YVR-FRA in business. I have previously written critical comments about this flight, but had a different experience this time. The seating is still not comfortable compared with newer flat beds, but food and service was excellent. Meals generous and well prepared, wine list was good, and FAs attentive and pleasant. The flight was combined with Air New Zealand from AKL- YVR, and was several thousand NZ$ cheaper than flying Air New Zealand all the way to Europe

LUFTHANSA customer review :  6 November 2009 by W Staab   (USA)

Budapest-Duesseldorf-JFK Economy on A340-300 Budapest-Duesseldorf on Eurowings plane - comfortable seating, small snack, polite service. Duesseldorf-JFK Seats very cramped, no leg room. Meals average, small trays with lots of wurst served celebrating Oktoberfest but at least stainless cutlery utilized. Flight crew attentive, numerous drink runs. At least Lufthansa still offers a printed timetable/schedule of flights which is a plus.

LUFTHANSA customer review :  6 November 2009 by S Tegtmeier   (Germany)

FRA-SOF-FRA. Lufthansa offers a good standard on European flights - good service and good selection of newspapers / drinks. Sandwich was not the best I've had, but ok. On the outbound flight crew very helpful and joking with passengers. On the inbound flight I had a seat next to emergency exit with great legroom. The best of all : 96 Euro for both flights!

LUFTHANSA customer review :  3 November 2009 by M Kaminski   (Poland)

KTW-BCN via FRA and return. KTW-FRA-KTW operated by Cirrus Airlines in Embraer 170. The problem with this part is that very often the flights are delayed that also happened this time. The flight crew was OK, although more smiles would be a nice experience. FRA-BCN-FRA in Airbus with typical Lufthansa quality. Nothing more, nothing less.

LUFTHANSA customer review :  2 November 2009 by Rajan Parrikar   (USA)

SFO-MUC-BOM in First Class. Lufthansa shares United Airlines dismal F lounge at SFO. Check- in chaotic - the F line was swamped. When I stepped into the A340-300 at SFO I saw crumbs of food on an unoccupied seat ahead of me. My own seat seemed to have been properly cleaned. MUC-BOM an A330-300. F cabins in both the planes look identical: 8 seats in a 1-2-1 layout. Lufthansa's F seat is behind the times. It turns into a flat bed, but the seat hardware is outdated. The IFE was listless, with an uninspiring list of films and shows. Lufthansa's in- flight service is efficient, charming and flawless. I am a teetotaler and so have no comments on the fine spirits on offer. The Hindu meal was greasy, so I called in some items off the menu and they were more than edible. Both the flights were on time and otherwise comfortable.

LUFTHANSA customer review :  2 November 2009 by Chris Stern   (UK)

DFW-FRA Economy. A340 Very good flight. Excellent food with a hot breakfast instead of the usual tired sandwich roll served by other airlines. Frequent at seat soft drink service. Good choice of films.

LUFTHANSA customer review :  29 October 2009 by C Mak   (USA)

Business FRA-SFO. Flight attendants were attentive and helpful. The food was good with a respectable selection (though Swiss served the best food.) The seat was old and awful. When in sleeping mode, the seat was not flat, ie. the lower section and the upper section of the seat did not line up and created a pointed angle at the middle, creating discomfort (not to mention that the sleeping mode button did not really work and I had to manually adjust it). It was a 10-hour plus flight. But the airline did not make it mandatory to close the window shades, ie. super bright cabin which made sleeping difficult. Lufthansa had the first class in the upper deck, the front of the lower deck was converted into a giant business class section which suddenly felt like economy.

LUFTHANSA customer review :  28 October 2009 by E Kittson   (Australia)

Denver to Frankfurt in economy. Had to sit in back of plane despite arriving three hours before flight and asking for more central seating. (book your seat online before the flight day). Besides being very bumpy, the flight was a disaster when the air con broke down in our section and there was no air circulation. I saw a service attendant fiddling with something but there was no apology and no explanation. Food was boring and service attendants bored. Not an experience I would willingly repeat.

LUFTHANSA customer review :  28 October 2009 by Soichiro Abe   (Austria)

VIE-DUS on 737-300. Good leather seats with fair legroom. Food service consisted of a barely edible cookie; drink service standard. Flight attendants not too attentive, but friendly.

LUFTHANSA customer review :  26 October 2009 by W Chia   (Netherlands)

IAD-FRA, operated by an old 747. Flew on many 747's before but this was disepointing. No PTV only small screens hanging on the ceiling with poor quality. Seat pitch horrible, and on top of that there was an entertainment box under the seat in front so I had no space for my legs. I would not have mind this if I would have a PTV but that was not the case. Food was below standard. Small portions and it looked cheap. Small salad, a cake, dry bread (not warm) and main meal tasteless and greasy. Had to wait very long for the meal. They started the meal service 2 hours and 15 minutes after take-off. However crew friendly and polite. Would fly them again but would not book a flight if it is a B747 or A340-300 with no PTV.

LUFTHANSA customer review :  26 October 2009 by J Gray   (Thailand)

BKK-FRA-MAN return in Economy. BKK-FRA-BKK on a 747-400, which was cramped and had no personal TVs. Service friendly and polite, and a regular drinks service. Food was poor; tasteless and unexciting, but the drinks selection was good and coming round with Baileys after dinner was a nice touch. Seats were very cramped and toilets could have been cleaned more often during the flight.