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Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports



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Lufthansa Customer review :  5 February 2014 by H Puneck    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt-Abu Dhabi-Frankfurt, booked a special for 429 Euro in September flew in January - a 6 day trip. Excellent value for money. New A330 cabin with improved seats in economy class and brand new wireless inflight entertainment system which means no more entertainment box under the seats and therefore more legroom. System with good responsiveness, high definition and you can even use your own headphones ("one plug"-system). Flight information system with satellite views is great! WIFI on board for extra cost available on most time of the flight. Staff service as always on Lufthansa efficient, friendly, correct and professional. Meals decent (1 hot meal, 1 sandwich service), wide range of free (even alcoholic) drinks, friendly welcome in the galley for more drinks. Hot towel service is always welcome. Only organization of boarding in Abu Dhabi should be improved, too narrow waiting lounge for two flights at the same time. Both flights ahead of schedule.



Lufthansa Customer review :  5 February 2014 by Schubert Stefan    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 435, Chicago - Munich. January 30, 2014. Nothing to complain about, flight was on time, on board service in general was good, however, the only point I can complain about is that breakfast could have been better. I suspect that the reason for the quality of breakfast below what one could be expect from Lufthansa is that on flights from the US to Europe catering is done by a US company, hence the quality of bread is quite poor.



Lufthansa Customer review :  4 February 2014 by Jeremy Appleton    (Italy)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

As a very regular customer of Lufthansa, I am normally a fan and very happy with the service they offer and provide. Unfortunately, my last flight: Frankfurt/Los Angeles (LH 456) was an exception. Having been offered a complimentary upgrade to Business Class, at the gate, I was then downgraded on board, back to Economy with minimal apology, nor effort to find a suitable alternative. (I understood the issue as the Business Class seat had, in fact, been sold to a passenger on Business Class standby but given my status and the value of business I give LH every year, it was disappointing). On this occasion, the situation was made worse by a particularly difficult neighbor and some average service on board. As I said, not a normal experience with Lufthansa but frustrating, all the same.



Lufthansa Customer review :  4 February 2014 by Enrique Simeone    (Belgium)

Rating 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

1st class on FRA-EZE-FRA, Boeing 747-400 with only 8 seats, which are a rather good option - chair plus bed aside. Service is good but not excellent. Choice of and beverages is just ok. Have travelled them before a few times with this configuration and it is to my liking, although not a suite is as good as! Skilled staff but oldie planes. Check in disastrous on all occasions, lounge in FRA splendid, in EZE and Sao a disaster! Not as good as flying Swiss international.



Lufthansa Customer review :  3 February 2014 by T Powell    (Spain)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sao Paulo to Frankfurt and on to Madrid. Checked in for my flights and was treated in a courteous and friendly manner. Chaos at Guarulhos due to the construction work ahead of the World Cup. Our gate remained occupied by a TAP A340 with a delayed departure leading to being bussed to our 747 parked at a remote stand. Pushed back from the stand about 1.5 hours late and waited in a long line for take-off. Nice reception on-board and seated in a center aisle with the middle seat free. The service was excellent and the food of a decent quality with the usual drinks and wine of your choice. I have to say that I find the LH business class seat lacking in comfort and as it doesn't go flat is quite hard to find a comfortable sleeping position. It is time for a revamp of that seat. The entertainment selection is good and I particularly like one of the radio channels. Headsets are decent but not up to the Bose quality used by other carriers. This is an 11 hour flight so plenty of time to relax. Breakfast was good and I find the cabin crew to be of a consistently high standard. Fix that seat and this is a very competitive product.



Lufthansa Customer review :  3 February 2014 by Meirsschaert Pascal    (Belgium)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I took the flight to Orlando from Frankfurt and back from Charleston to Munich. Sufficient space in Economy. There could be some better variation in food selection. Free drinks is much appreciated. Inflight entertainment could do with a wider selection of recent movies.



Lufthansa Customer review :  31 January 2014 by Zinsser Werner    (Germany)

Rating 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH457. Departure and arrival on time. Confusing boarding practise in Los Angeles. Narrow seats, not comfortable. Meals on board OK. Service average - recommendation only if LH is less expensive than competitors (Singapore Airlines / Emirates).



Lufthansa Customer review :  31 January 2014 by Joachim Schorr    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

26/1/2014, LH 438, Frankfurt - Dallas. Very dedicated service and personnel when the cabin is not full, service becomes slow when Fist Class is fully booked as there only is one person serving. Great Food and wine section and good media service. Still too many planes around which have the old setting in place, not on the last trip, which was great.



Lufthansa Customer review :  31 January 2014 by Matthias Beuge    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Boston to Munich, LH425. Reliable, friendly in-flight and check-in staff. Poor SMS system for flight updates. One SMS informs customers that the flight is late, another one about 1.5 hours later told customers the flight will be on time. When arriving at the airport it was late again. They are still doing averagely when it comes to pampering of their top status customers. There is hardly ever a complimentary upgrade, while my US colleagues on US carriers get upgraded 75% of the time on long haul flights.



Lufthansa Customer review :  29 January 2014 by F Luigi    (Italy)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH429, CLT-MUC, A330: Flight very cold but service, food and beverages ok. New Policy for Miles a little bit complex for economy class: too many classes and you can't select the right one when you book a flight.



Lufthansa Customer review :  29 January 2014 by Tasselli Valerio    (Italy)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH419, January 23. Washington to Frankfurt. Plane was half empty, so it was a very smooth and quiet ride. Always pretty satisfied with the efficiency of Lufthansa, although they could improve the quality and seating space.



Lufthansa Customer review :  28 January 2014 by Kim Krister    (Finland)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HEL-MUC/FRA-MAD return. I don't like their new loyalty program downgrade. I booked quite high priced booking class ticket last year hoping to earn more miles and to renew my Frequent Flyer status and loyalty with them, just to be faced with the fact that earning miles is now 25% - 50% from mileage flown unless you pay full Y or C priced ticket. 23hrs check in before flight is useless, 3 of my 4 flights were of change of equipment and I was automatically moved from reserved first Y row seat to the last rows of the bus. Very inconvenient, as I had to wait a long time to get deplaned. Their onboard product has downgraded with NEK seat. 2 x 2hr 20min flight segments resulted me back muscle pain. Seat is so thin and narrow, making noises when moving on it, it is the most uncomfortable way to travel. Their refreshment offering is okay but snacks are inedible - no healthy and fresh options anymore. Cabin crew did their best, service was professional with smiles. Lounge access was good as layovers were 3hrs 30min, too long. Loyalty for this airline is completely useless for me, I will change my loyalty to another Scandinavian carrier with better timetables.



Lufthansa Customer review :  28 January 2014 by S Brandt    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight Abu Dhabi-Frankfurt: new business class seats on this night flight, an absolute improvement compared to the old seat that is still in use. Wish all Lufthansa long haul seats in this class were already installed! Service on board really friendly and chatty. Nice snack and aperitif after departure, good breakfast 1 hour prior to arrival. Could have been served 15 mins earlier but at the same time crew allowed us to sleep longer. Inflight entertainment improved as well a lot. The map/route should have music in the background. The new seat is perfect to sleep, completely flat. Amenity kit is a plus. Smooth flight and professional service. A330 10 years old but in perfect condition. Welcome lounge in Frankfurt a nice place to have a shower and another great breakfast after this night flight.



Lufthansa Customer review :  28 January 2014 by H Mutschler    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew CGN-MUC on a Saturday. Onward flight was nearly empty, so you could seat any seat. Two drinks, one coffee and one apple juice on a nice Airbus 321. Return flight on the same day was packed, so all bins where overloaded. It took ages to board. Got drinks as well, crew did a good job for a 55 minutes flight.



Lufthansa Customer review :  28 January 2014 by Keller Christoph    (Germany)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled flight LH456 on Saturday 18th January from Frankfurt to Los Angeles. It was extremely cold on this plane due to some problems with the air-conditioning (seat 33H). Other passengers seated in rows in front of me were complaining as it was too hot on their seats! This must be a major problem and to be honest I was very dissatisfied with this situation. The flight attendants did a great job.



Lufthansa Customer review :  28 January 2014 by H Schumacher    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I fly Lufthansa a lot long distance. Overall, a very solid impression, mostly on time, friendly and competent staff. Quality of meals has decreased in economy, as has seat comfort, but that is normal these days. Major complaint on LH456 (FRA-LAX), on a 747-8: The touch screen user experience was ridiculous, some input takes 10-20 s to be processed. Not only the case in my seat, but pretty much everyone I observed had this problem.



Lufthansa Customer review :  25 January 2014 by Wilhelm Diemo    (Germany)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH430, FRA-ORD, Jan 20 2014, New 747-8. Seat comfort is inferior to most other airlines on this segment. Loyalty customer treatment (especially in regards to complimentary upgrades) is unacceptable, seems non-existent all the way up to Senator (incl.) and might become real only with HON which is super exclusive. Food quality is average and staff attention in economy is also just average. Staff attention visibly improves from business class onwards. Inflight entertainment is a bad joke, especially in economy as well as in any 'old' business or first class seat. Tiny monitors that are often defective. Fairly small movie selection. This is way behind the other airlines that LH wants to compete with. Economy seats in the new 747-8 are ok, but seat comfort in the first economy aisle seat right behind business class is impacted by staff continuously pushing the blinds against the passengers legs.



Lufthansa Customer review :  22 January 2014 by Lange Michael    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight DUS-MUC in the evening. Short flight from DUS to MUC. Friendly staff, free Drinks (water, tea, coffee, wine, bear, soft drinks) and savory snacks. We left on time and reached MUC about 20 min early.



Lufthansa Customer review :  22 January 2014 by Th Echter    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt - Rio de Janeiro - Frankfurt with Lufthansa on A340. On time, smooth, decent, hassle free and without any problems. Extremely friendly, professional and attentive crew on both flights. Cocktails served after take off, really nice dinner. Large movie selection on personal screens. 2-4-2 seats making it easier for a couple to sit together. Absolutely nothing to complain, if there was not the seat itself: Narrow, uncomfortable and one of the worst of all my flights. Unfortunately different from other airlines economy seats.



Lufthansa Customer review :  22 January 2014 by Gabriels Bart    (Belgium)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH428. Positives: Smooth trip to U.S. Good service, nice entertainment program, nice food and drinks. To improve: Seat was in the last row of the plane and I didn't had so much space for my legs.




 


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