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Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports



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Lufthansa Customer review :  25 February 2014 by Lars Bjoerner    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EWR-MUC, 19/02/2013, LH413. My travel experience was great. From check-in, to lounge and boarding it was very smooth and easy. The flight itself was relaxing, food and drink was excellent and the staff very friendly. In the end, we were even 30 minutes ahead of schedule. I wish flying would always be like this experience.



Lufthansa Customer review :  25 February 2014 by Philip van wegen-wirth    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH410. Not having much space these day in normal economy class with 6'6'" height, it is nice to know that is still possible to get the emergency exits. Service is good and very friendly.



Lufthansa Customer review :  25 February 2014 by Claus Roth    (USA)

Rating 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 428 on Feb 16 2014 from MUC to CLT. Flew First Class - very attentive friendly service. Insufficient movie selection in comparison to other airlines. Entertainment system often malfunctioning, so in this case no service call or reading light activation possible.



Lufthansa Customer review :  25 February 2014 by T Naver    (Switzerland)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Disappointed with the recent Buenos Aires to Frankfurt flight. Several crew members seemed rude and unmotivated, when an elderly lady boarded with a light and small suitcase the flight attendant refused to help her stow it away. Other occasions the crew were not helpful: to a family travelling with small children removing food plates, instead they walked over it and complained about it. Other than that service was been ok, flight attendants served passengers with water and juice several times during the night, in addition to the self-service bar area with small snacks and beverages. Dinner was ok, breakfast was very disappointing. Unfortunately there are not many alternatives on this route. However, on the outbound journey the crew both on ground and on board were much nicer, and all flights were on time.



Lufthansa Customer review :  24 February 2014 by Juraj Kovac    (Czech Republic)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Early-morning feeder flights from to Frankfurt and back, outbound on a brand new A320, return on an older plane with newish cabin. The core product is rather basic, both in terms of comfort and services, but the planes were spotless, the crews extremely professional and the slimline seats at least provide decent legroom. LH still serves nice breakfast and drinks, even on these short hops, and there is really nothing major to complain about. One thing to improve is seat assignment in economy, which tends to get really messy at times.



Lufthansa Customer review :  21 February 2014 by J Gensert    (Germany)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Unfortunately, we were unable to use the online check-in service on the Lufthansa homepage. This service is apparently unavailable when you have a connecting flight in Los Angeles (LAX to FRA) and come from the Big Island of Hawaii - Kona Airport for that matter - meaning that our 4 tickets were scattered all over the plane. Luckily, this problem could easily be solved by a friendly member of the Lufthansa ground staff in LA. The flight from LA to Frankfurt was okay overall, seats on the 747-8I are not the most uncomfortable though a little too lightly padded. Dinner and Breakfast were offered - both were quite good. The inflight entertainment featured some of the latest movies in various languages (sadly, variety was not that great), the flight attendant were generally nice. We would recommend Lufthansa.



Lufthansa Customer review :  20 February 2014 by A Davidson    (Canada)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Feb 18 2014: Lufthansa - LH1817 - Barcelona (BCN) to Munich (MUC). This segment was part of a five flight itinerary with United Airlines a review of which can be found under their name. This particular Lufthansa experience was, as always, superbly efficient on the ground in both Barcelona and Munich. Navigating airports at either end was a breeze and the embarkation and disembarkation process easy and smooth. The flight itself had both an on-time departure and arrival and the in-flight service was, as expected, superb and efficient as one would expect from Lufthansa. Always a treat to fly with Lufthansa and will continue to do so whenever possible.



Lufthansa Customer review :  20 February 2014 by P Spangenberg    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 410, MUC to JFK, 1st Feb 2014. The flight was fully booked but it was ok. Crew very friendly. Since I was sitting at rear I had only one meal left to choose. The space for my feet was very limited because of some mounted housings under the seat in front. Too little space to place something like a bottle of water and a book. Plane was new and in good shape.



Lufthansa Customer review :  18 February 2014 by Stella Nuti    (Italy)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 457 from Los Angeles to Frankfurt was delayed due a technical problem. Unfortunately there was no assistance for me at the arrival gate, since my flight connection was half an hour later I had to rush, pass again through the security check and immigration. I arrived breathless at the gate of my flight to Florence where we were told that they had to change the aircraft due to a technical problem. I had to wait for another hour. Concerning the service on board and the aircraft (a new B747-800) I have nothing to complain about.



Lufthansa Customer review :  18 February 2014 by Douitsis Athanasios    (Greece)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH431 from ORD to FRA. These long haul flights now have wifi, which was a pleasant surprise. Apart from that, the cabin was not particularly full, which made it easy to put the bag under the seat next to me, etc. I suspect the comfort would be diminished if it was otherwise. Apart from that, no other surprises, the food was good, the staff polite, the flight was on schedule.



Lufthansa Customer review :  17 February 2014 by Saketh Rahm    (USA)

Rating 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-FRA-DEL. A typical mixed bag of service. ORD-FRA was supposed to be on 747-8 and I booked this flight specifically for this aircraft, but they downgraded to normal 747 in the last minute. This caused chaos in ORD as they were short 16 business class seats, all passengers had to be reassigned their seats which caused my family to be split up and in middle seats - at several thousand dollars each we were not happy. Crew tried their best but no one would move and we were seated all over the cabin. Food was mediocre at best on this route and angled seats did not provide for great sleeping. Entertainment a joke when compared with new United system or with EK/SQ, with basically 10 movies, 3 of which were >10 years old. FRA-DEL on 747-8 and much better with much nicer crew and flat seats. Departure time from FRA is not ideal as arrival is at 2am compared to 10.30pm with other airlines. Arrival at DEL was a mess with business and first class bags off-loaded last which annoyed premium paying passengers. Only highlight really was LH Senator Lounge in FRA which was very nice. For the price paid, I would try another carrier.



Lufthansa Customer review :  14 February 2014 by N Barraci    (Germany)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH418, FRA-IAD, 8 Feb. It was a rather comfortable flight in a not too fully booked Economy Class cabin. My major issue with this flight was about the internet connectivity on board. Unfortunately, again, FlyNet did not work at all. It has become a rather unreliable service over the last few months. Seating comfort on the new 747-8 is rather good, nevertheless when someone sits next to you in Economy it is really a challenge to survive a long-haul flight. The distance to the front seat could be improved, but most likely will not. Again I have to point out, that as a Lufthansa status customer (Frequent Traveller, Star Alliance Silver) I am being treated better by United (complimentary upgrade to Economy plus, priority boarding, priority luggage) than by Lufthansa.



Lufthansa Customer review :  14 February 2014 by Bart De Maertelaere    (Belgium)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH418, Feb 9 2014. As a frequent flyer (and holding Senator status with the Star Alliance), I prefer to fly with Lufthansa and its Star Alliance partners as they offer me the best routes to get me to my destination. On every flight I experienced good service, the crew handled any extra requests with a smile.



Lufthansa Customer review :  13 February 2014 by T Bathory    (USA)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 429, Jan 31 2014, CLT to MUC. LH 428, Feb 8 2014, MUC-CLT. The service is excellent, the crew polite and nice. No significant delays. Food is reasonably good for airline food. We certainly wouldn't choose a different airline to cross the Atlantic.



Lufthansa Customer review :  12 February 2014 by Matias Sosoi    (Finland)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Philadelphia to Frankfurt. Plane was old Airbus A340-300, interior being in clean and good shape. Business having own check-in was nice, staff being polite, except supervisor, having an argument with a customer at next counter. Almost better than real TV. For Business Class passengers there was own boarding lane. At Cabin boarding drink with choices were offered. Business class has lie flat seats, but not latest fully flat yet. According to my knowledge Lufthansa is installing new fully flats on their fleet. During flight the service was nice, first with cocktail and snacks. 15min later came food service with appetizers with choices. From three warm choices you can choose your main course. Wines were good and I slept rest of the flight comfortably and missed breakfast service.



Lufthansa Customer review :  11 February 2014 by A Barlow    (USA)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 435, ORD-MUC, 2/6/2014-2/7/2014. Good flight. I was lucky that the seat next to me was empty, so I had more space. Otherwise the seat would have been really small. Service, staff friendliness, punctuality were all better than on previous flights with other airlines.



Lufthansa Customer review :  7 February 2014 by Bernhard Otten    (Germany)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 457 from LA to Frankfurt, Boeing 747 - Seat 35H: There was no space for my feet under the seat because there was a metal box under the seat in front of 35H. For a long distance trip this is not acceptable!





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