Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports

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I flew from Singapore to Frankfurt, then from Frankfurt to Brussels (LH 779 then LH 1006) yesterday 19th of December. When I reached Frankfurt, I had the 'surprise' that my transfer flight to Brussels has been cancelled. Two years ago, the last time I flew with Lufthansa (I avoided it after), the exact same thing happened. One difference now however: in addition, they also lost my luggage (the extra time granted with the flight cancelling was probably not enough to assure such a basic service). I am still waiting for it.

ARN-MUC, MUC-SFO return on A320 and A346. Clean planes, nice cabin staff. Food mediocre. Very good beer. AVOD on A346 had a quite small touch screen and with limited choice, but most people could probably find something of interest to watch. Cabin layout (2-4-2) preferable to B777s or B747s (3-3/4-3). Good idea with bathrooms downstairs. Seats thin and with limited legroom (31 inch I think). Barely OK if you are of average length. Seats maybe a bit hard, but I actually think that is good for long journeys. The net pouch, at the back of the seat in front of you, too small. Good value product, but more of a good 3 star than a 4 star, IMO. Very similar to KLM which I recently flew a similar trip with. Would use again.

Krakow-Calgary via Frankfurt. On the day of departure the flight was rescheduled 3 times and finally it was cancelled altogether. No help in rescheduling from the LH personnel. Finally, next day the flight successfully departed. In the Frankfurt airport LH personnel uncooperative to outright rude. I will be avoiding flights on Lufthansa and Frankfurt airport as much as I can.

Tokyo-Narita to Frankfurt on November 21, 2012 on the A380 (LH 711). The first impression of the wide A380 cabin is positive and inviting. So is cleanliness. The new Lufthansa Economy seats on the A380 are cosy. A cool feature definitely is the onboard camera of the A380 which shows the entire plane looking ahead and down and you're able to watch the push back and take-off in real time. I was very positively surprised at the flight attendants distributing menus listing the available onboard meals. There was a choice between Japanese and Western meals. The meals themselves very so delicious (a fine catering by Narita Airport). During the flight I felt like having a cup of Baileys coffee and the responsible flight attendant was so nice to extra prepare one for me. The Lufthansa A380 provides numerous washrooms so there wasn't any waiting times. Lufthansa has always left a good impression on me. So did this flight.

TLL-MUC on an Augsburg Airways-operated flight. Prompt departure and on-time arrival. Very friendly staff from check-in to landing, served a warm breakfast (sandwich + muffin), drinks. The E195 is clean and brand new, roomy seats, and the flight attendants made sure the heater was on from the very beginning. Very pleased with this one.

LHR-MUC return. Arrived with only 35 mins to departure, due UK rail service failings. Checked in at desk, wife and I needed to sit apart on a 100 per cent full flight. Prompt departure, arrival on time. Food - hot bruschetta and drinks (apple juice, fizzy water and later coffee) fine. Bags waiting as we got to carousel in MUC. Return was excellent - we sat together, although only checked in 70 mins before take-off. Packed sandwiches (cheese in one, meat loaf the other) very good. Lots of circling into LHR - delayed us by nearly 40 mins- but rapid immigration and- surprise for LHR - prompt appearance of bags got us onto the underground less than 1 hour after booked arrival.

Took LH 418, FRA-IAD on December 2nd and was lucky to fly on the new Boeing 747-8 Intercontinental. Beautiful and spotless airplane. Large overhead bins, modern and comfortable seats, very quiet engines and pleasant looking cabin. Staff on-board were great. Attentive and professional service, excellent food and drinks. One thing I noticed since flying economy class last time is that Lufthansa has reduced considerably their choice of in-flight entertainment. I found fewer music and movie options. On time departure and arrival and luggage delivered expediently upon arrival in Washington. Lufthansa remains my favorite choice for transatlantic flights.

Shuttle flight from TXL to MUC with a connecting international flight. The check-in at TXL was unnecessarily complicated, the flight was uneventful, but on time. Standards at LH have really dropped. Also, flyers beware that LH imposes a 1-piece checked bag policy - even if you are connecting to an intercontinental flight. The in-bound flight did not impose this policy, not even for the shuttle flight to TXL.

I flew ATH-FRA and FRA-ATL on December 12, 2012. Absolutely superb staff and service. I was served salmon with hot/crispy rolls and an excellent lamb with sauce reduction. Business class cabin was half-empty and consequently the comfort was enhanced. The seat is good but inferior to, say, the 180-degree, flat bed seat of Swiss.

LHR-FRA-LHR. Outward from LHR, 07/12 mid morning flight, very busy, not much space left for carryon, one of our group is disabled, we were seated in row 8, just behind business class. FA's very friendly, inward bound, 10/12 some confusion, as one of our group was put on standby, and our we were allocated seats all over the aircraft. This was rectified at the gate, given row 6, again just behind business class. FA's extremely helpful towards us and our disabled friend.

Arrived from Montréal on Sunday on Air Canada to connect to LH 62 to FMO. There was a snowstorm, yet we were boarded on the a/c for the flight. The pilot announced that we'd have to return to the gate because of the weather conditions. There, at FRA it was just chaos. No information from the staff for several hours. Finally we were told that we'd have to take the train to our destinations but would have to wait for our luggage. 5 hours later we were told that LH would not be able to retrieve luggage even though it was resting in view on the tarmac and that it would be delivered to us. Got home 9 hours late without luggage. LH should be prepared for cold weather since it is a Northern European country that sees snow often. Big let down after excellent Air Canada service.

Frankfurt to Addis Ababa (3.11.2012), A340-300 in economy class (day flight). Cabin staff made us feel comfortable. There was enough room for legs, but LH seats could be softer. I couldn't imagine taking the night flight and sit in economy class seats. Entertainment-system was ok, although I mostly listened to the music and read. Drinks were served at least once an hour, hot towels provided twice (flying via Khartoum), warm food was tasty and my sister got her special meal and snacks were served. Staff efficient and friendly.

LH 457 from LAX to FRA. Plane wasn't clean, Cabin crew was the worst I have ever experienced in years of travelling abroad. Very unfriendly crew, acted almost bothered when asked for something ie. meal was served, no menu, so I didn't even know what the choices were. Then crew member asked, "anything to drink?", when asked what was available crew member replied "do you expect me to name now all the things I have on the trolley?". Drink served in a very cold manner. Will avoid flying Lufthansa again.

ICN-LHR via FRA. 346 with old C seats to FRA - managed about 8 hours sleep. Fell asleep after takeoff and woke to find lunch over and done with. Nonetheless, a male crew member spotted my awaking, and prepared a full meal, including bibimbap for me. This was excellent. Then dozed off in front of screen to awake at snack time about 60 mins from FRA, again good. FRA a pain in neck as always with a long hike from nowhere interesting via long corridors to the connection. This delayed due snow and pax no show. 321 to LHR made up some time, crew helpful and pleasant.

CPH-FRA-SFO return, economy. Easy and fast check-ins, timely arrivals, friendly and helpful cabin crew on all 4 flights, FRA-CPH flights efficient and smooth both ways. FRA-SFO on A380 with good seats, service from cabin crew very helpful, Asian vegetarian meals excellent for economy fare. IFE very disappointing both ways across Atlantic, toilets ought to be cleaned regularly throughout flights, but a very satisfactory experience considering my low fare.

MUC-TLS-MUC-ZRH in Y-Class. Dec 7, MUC-TLS, flight left on time. On board service consisted of a Muesli Yoghurt. No what I expect on a 1 hrs 40 mins flight. However 2 Beverage services which was very nice. Dec 9, TLS-MUC. Flight left with more than 1 hours delay, not LH fault. Flight from TLS to FRA was cancelled due to weather all PAX were rebooked to the MUC flight. The ground staff did mess up the departure. Inflight service was very nice. Cold meal and again 2 Beverage services. Flight MUC-ZRH was as well delayed, again not LH fault. Due to weather conditions flight left as well 1 hour late. Short flight of 40 minutes, but full bar service. Well appreciated. The cabin crews on all flights were very nice and always had a smile on there lips. LH kept me well informed due to the delays. All flight were operated with EMB195. Looking forward to my next flight with LH.

Vancouver-Frankfurt A340, Frankfurt-Abuja A330. Slow service. Extremely uncomfortable seats. Old-fashioned and poor quality inflight entertainment. Total operation collapse in Frankfurt due to mild snowstorm resulting in seven and half hour delay and five hour wait on tarmac.

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