Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports

LUFTHANSA customer review :  28 December 2009 by A Scheel   (Germany)

FRA-JFK-FRA. First leg in an old 747 with only a couple of monitor on the ceiling. Crew very friendly, foods / drinks good and on-time. Return flight on newer A340 with IFE for each seat. Unfortunately flight was fully booked and sleep was impossible due to very cramped space and loud children. Would fly LH on this route again if price is low, otherwise SQ offers much better service on this route.

LUFTHANSA customer review :  23 December 2009 by D Collard   (Canada)

Economy class Victoria-Vancouver-Frankfurt-Geneva and return. Flights on time, luggage delivered promptly, cheerful and hard-working FAs throughout. The only minor glitch was that my customary request for seafood meals had not been received from Expedia. In response to my enquiry, the flight attendant managed to make a seafood main course materialise within a few minutes. When I asked about this, she explained that she had brought an excess dish for me from business class. Then she gave me a printed card with a Lufthansa service number, suggesting I use it to ring Lufthansa before travelling to confirm my seafood preference directly in future. For the return trip I did just this, and the seafood meals were there as requested. All around, an impressive level of service.

LUFTHANSA customer review :  20 December 2009 by J Smith   (USA)

DEN-FRA return business class. The service was solid and food was OK. The seats don't recline to 180, so you have to support yourself with your feet. This made it difficult for me to sleep - seats otherwise very roomy and comfortable. I got my ticket at a discounted price of 2400$, which was definitely worth it, but I don't think it would be worth 6000$ or 7,000$.

LUFTHANSA customer review :  9 December 2009 by P Giudes   (Australia)

SIN-MUC-FCO, MXP-FRA-SIN. T2 Singapore T2 business lounge hasn't changed in 10 years. Surely due for an upgrade by now. A340-600 in 2-2-2 configuration. Good seat. Water and amenity kit already stored in seat for use. Fair AVOD selection. One tray breakfast (one hot, one cold meal). Landed MUC 30 min early. A320-200 on MUC-FCO leg. Business lounge is crowded an no WiFi. I couldn't believe it. Is Lufthansa the only airline in the world not providing Wifi in its lounges? Spartan, crowded and limited selection of food. 2-2 seating. Good breakfast. Alitalia strike caused delays with airbridge and luggage. MXP-FRA on A321. 2-2 seating. 3 course cold dinner on a single tray with a good choice of wines. FRA-SIN. Each gate seems to have its own business class lounge above the normal gate area. A nice touch which I suspect is in preparation for the A380. Still no wireless! Spirits not available in lounge. B747-400. Slow dinner service took 3 hours for this flight that departed at 22:10. Limited storage in seat, but extra space between seat and wall provides for extra sleeping room. Slept soundly and awoke to the smell of coffee. In all a sound business product with the exception of no wireless on lounges.

LUFTHANSA customer review :  9 December 2009 by Rajan Parrikar   (USA)

BOM-FRA and FRA-SFO in first week of December, Lufthansa First Class on Boeing 747-400. Flights on time, efficient inflight service, friendly flight attendants. Lufthansa First Class cabins and seats are very comfortable but behind the times. IFE is uninspiring. I looked closely at the taps in the bathrooms and found deposits of grime under and around the nozzles. What happened to the meticulous upkeep and standards of cleanliness that Lufthansa was once known for? The best part of Lufthansa F class is the First Class Terminal in Frankfurt.

LUFTHANSA customer review :  9 December 2009 by R James   (USA)

FRA-FCO (connecting from a UA flight). No advance seat selection, and could not get a boarding pass in advance in SFO from either the United or Lufthansa counters. In FRA, woman working behind the desk at the lounge was grumpy. Lounge was crowded with little available seating. Boarding for flight was fine, and the onboard service was typical Lufthans -- efficient and reasonably friendly. Upon arrival in FCO, the jetbridge was not working, so we had to sit on the plane for a while until a bus arrived. When the bus arrived, the loaded it was the passengers from a nearly full A321. As the last passengers were squishing into the bus, the air suspension on the bus blew out. We were then boarded onto a second bus, which was able to get us to the terminal. After the bus delays, right as I walked up to the baggage belt I was pleased to see my priority tagged bag to be the first to come out.

LUFTHANSA customer review :  8 December 2009 by P Miller   (UK)

LHR-MUC round-trip. Great flights both ways with clean planes, comfy seats and friendly crew. Impressed by bilingual chats from flight deck. Nice snack offered, sufficient for short flight, and couple of drink runs. Lufthansa's terminal at MUC is one of the best, with good shopping, plenty of light and space and simple German efficiency. Used mobile check-in for the return flight, with barcode sent to my iPhone and was able to board swiftly & ahead of others. Not the cheapest option but highly recommended.

LUFTHANSA customer review :  5 December 2009 by Jieyuan Shen   (China)

Shanghai - (Munich/Frankfort) - Zagreb, round trip. Check-in fast, aircraft new and comfortable, with good entertainment (movie fine). The onboard meal is very impressive, even with choice for main course and dessert! All meals delicious. The onboard staff is kindly. What can be improved is the price - it is a little higher than other similar big airlines serving China-Europe.

LUFTHANSA customer review :  4 December 2009 by Wyn Griffiths   (UK)

LHR to FRA to HKG, outbound flight Ok but got diverted to Munich as the Fra-HKG flight was pushing back as we arrived at the gate even though Lufthansa ground and cabin staff assured around 20 people that they would make the flight. Poor seats for business class, they don't go flat! Come on Lufthansa this is not a business class seat if it does not go flat when you wish to sleep. The entertainment is extremely poor - 5 year old films and little choice, my bags did not make it to HKG when I did, arriving 24 hours later - they gave me €70 but that does not buy much in HKG. The return flight was worse, food extremely poor. One redeeming factor was that the cabin staff were really very good and attentive. Would I recommend Lufthansa - an unequivocal no!

LUFTHANSA customer review :  29 November 2009 by T Mahr   (Germany)

MUC-GRU return, booked in Y, outbound upgraded to C obviously thanks to status and overbooking. Both legs fine with decent food in economy class to very good food in Business - and plenty of drinks. Cabin crew very nice and always around - even addressed by name in both classes. New Economy seats had AVOD with limited choice and very decent legroom (albeit the recline is incredible for Economy so beware if the person in front reclines and you don't). Would happily recommend!

LUFTHANSA customer review :  23 November 2009 by Peter Goldsbury   (Japan)

Osaka Kansai to Amsterdam via Frankfurt and return. Check-in excellent, as were facilities in the lounge. A340-600, onboard service excellent and the only reason for the score of 9 was that the Japanese meals ran out - is odd for a trip starting in Japan and with a fair number of Japanese passengers. However, the Chief Purser prepared me some food from First Class, which was a nice touch. The onward trip to Amsterdam was less good, but we were in the air for only 50 minutes, though we landed on the Polderbaan runway, which meant a very long taxi to the gate. The return trip was even better, with very few passengers in Business Class. By this time I had learned how to operate the flat bed seat and had a good sleep. I will happily use Lufthansa again, though the transfer facilities at Frankfurt are just as bad as at Schiphol.

LUFTHANSA customer review :  20 November 2009 by Frank Walthers   (USA)

Nearly empty Business Class trip FRA-DTW. Staff extremely attentive, my special meal was better than the regular food served. Wine selection excellent, recommendations by FA. Seat comfort is fairly good, although the seat cannot be reclined to a fully flat bed. Check in and ground staff in FRA and DTW friendly, aircraft tidy. Only the amenities were pretty poor, but I received everything I wanted on request.

LUFTHANSA customer review :  18 November 2009 by Jeffrey Leong   (UK)

The worst thing with Lufthansa was not their service onboard - cabin attendants were actually quite pleasant and cabin was clean - but it was the transfer at Frankfurt airport , which was a bit of a nightmare. We flew Edinburgh to Frankfurt with connection Frankfurt to Prague. They did not seem to allocate enough time for passengers to transfer from one flight to another. When we landed in Frankfurt, we were asked to "run" to the next flight. We had to climb up to next level to get the monorail to the next terminal, rushed around like rabbits, pass through immigration, through slow security checks and the poor signage did not help either. If we were elderly and could not run like marathon runners, we would not have made it. The return flight (PRG-FRA ) was worse. On a sunny morning in the tarmac of Prague airport, we sat on the plane for 30 mins as the flight purser announced said Frankfurt Airport was fogged in and planes landing there that day were delayed as they had to "space" flights landing further on foggy days. We were assured all transfer passengers on Lufthansa would still get to their flights as planned as the airline have a list of those passengers. He said that before landing, an announcement would be made to inform us what to do upon arrival. We thought, how efficient Lufthansa was. How wrong we were! Just before landing, we were told there was no information from Frankfurt airport, and advised that meant there was no changes to our transfers and we simply had go to our connecting flights at pre-appointed gates , which were already on our boarding cards. Upon landing, Lufthansa took its own sweet time to disembark passengers while transfer passengers fretted. On the tarmac, we were held in a transfer coach for about 10 more minutes, and by the time we reached the departure gate, our flight to Edinburgh had left. There seemed to be a total lack of communication between Lufthansa on the ground in Frankfurt airport and on their planes. So much for German "efficiency", I think that was a disgrace! We ended up having to fly from Frankfurt to London, and London to Edinburgh, which added about an extra 7 hours to our journey. Lufthansa management should look at their poor performance at transfers at Frankfurt airport and lack of communication, they are letting the other parts of the airline down.

LUFTHANSA customer review :  15 November 2009 by James Halley   (Thailand)

BKK-KUL-BKK. The best way to fly to KL from Bangkok if their schedule fits. I saved over 2000 baht by flying TG/LH combination from Chiang Mai to KL, as against flying direct from CNX with Air Asia, the alleged low cost carrier. Because 95% of the passengers using the service from FRA get off in BKK, The aircraft (a 747) is virtually empty going on to KL. On the way back there were 15 pax in the rear economy cabin. The quality of the snack offered has improved considerably and wine or beer is offered to go with it and coffee is available on request afterwards. Looking at the prices for my December trip to KL, the savings are going to be even greater. I only hope this route survives and that LH dont pull it, as several other european carriers did with their onward runs to Singapore from Bangkok.