LUFTHANSA customer review : 28 December 2009 by A Scheel (Germany)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
FRA-JFK-FRA. First leg in an old 747 with only a couple of monitor on the ceiling. Crew very
friendly, foods / drinks good and on-time. Return flight on newer A340 with IFE for each seat.
Unfortunately flight was fully booked and sleep was impossible due to very cramped space and
loud children. Would fly LH on this route again if price is low, otherwise SQ offers much
better service on this route.
LUFTHANSA customer review : 23 December 2009 by D Collard (Canada)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Economy class Victoria-Vancouver-Frankfurt-Geneva and return. Flights on time, luggage
delivered promptly, cheerful and hard-working FAs throughout. The only minor glitch was that
my customary request for seafood meals had not been received from Expedia. In response to my
enquiry, the flight attendant managed to make a seafood main course materialise within a few
minutes. When I asked about this, she explained that she had brought an excess dish for me
from business class. Then she gave me a printed card with a Lufthansa service number,
suggesting I use it to ring Lufthansa before travelling to confirm my seafood preference
directly in future. For the return trip I did just this, and the seafood meals were there as
requested. All around, an impressive level of service.
LUFTHANSA customer review : 20 December 2009 by J Smith (USA)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
DEN-FRA return business class. The service was solid and food was OK. The seats don't
recline to 180, so you have to support yourself with your feet. This made it difficult for me
to sleep - seats otherwise very roomy and comfortable. I got my ticket at a discounted price
of 2400$, which was definitely worth it, but I don't think it would be worth 6000$ or 7,000$.
LUFTHANSA customer review : 9 December 2009 by P Giudes (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
SIN-MUC-FCO, MXP-FRA-SIN. T2 Singapore T2 business lounge hasn't changed in 10 years. Surely
due for an upgrade by now. A340-600 in 2-2-2 configuration. Good seat. Water and amenity kit
already stored in seat for use. Fair AVOD selection. One tray breakfast (one hot, one cold
meal). Landed MUC 30 min early. A320-200 on MUC-FCO leg. Business lounge is crowded an no
WiFi. I couldn't believe it. Is Lufthansa the only airline in the world not providing Wifi in
its lounges? Spartan, crowded and limited selection of food. 2-2 seating. Good breakfast.
Alitalia strike caused delays with airbridge and luggage. MXP-FRA on A321. 2-2 seating. 3
course cold dinner on a single tray with a good choice of wines. FRA-SIN. Each gate
seems to have its own business class lounge above the normal gate area. A nice touch which I
suspect is in preparation for the A380. Still no wireless! Spirits not available in lounge.
B747-400. Slow dinner service took 3 hours for this flight that departed at 22:10. Limited
storage in seat, but extra space between seat and wall provides for extra sleeping room. Slept
soundly and awoke to the smell of coffee. In all a sound business product with the exception
of no wireless on lounges.
LUFTHANSA customer review : 9 December 2009 by Rajan Parrikar (USA)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
BOM-FRA and FRA-SFO in first week of December, Lufthansa First Class on Boeing 747-400.
Flights on time, efficient inflight service, friendly flight attendants. Lufthansa First
Class cabins and seats are very comfortable but behind the times. IFE is uninspiring. I
looked closely at the taps in the bathrooms and found deposits of grime under and around the
nozzles. What happened to the meticulous upkeep and standards of cleanliness that Lufthansa
was once known for? The best part of Lufthansa F class is the First Class Terminal in
Frankfurt.
LUFTHANSA customer review : 9 December 2009 by R James (USA)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
FRA-FCO (connecting from a UA flight). No advance seat selection, and could not get a
boarding pass in advance in SFO from either the United or Lufthansa counters. In FRA, woman
working behind the desk at the lounge was grumpy. Lounge was crowded with little available
seating. Boarding for flight was fine, and the onboard service was typical Lufthans --
efficient and reasonably friendly. Upon arrival in FCO, the jetbridge was not working, so we
had to sit on the plane for a while until a bus arrived. When the bus arrived, the loaded it
was the passengers from a nearly full A321. As the last passengers were squishing into the
bus, the air suspension on the bus blew out. We were then boarded onto a second bus, which
was able to get us to the terminal. After the bus delays, right as I walked up to the baggage
belt I was pleased to see my priority tagged bag to be the first to come out.
LUFTHANSA customer review : 8 December 2009 by P Miller (UK)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-MUC round-trip. Great flights both ways with clean planes, comfy seats and friendly crew.
Impressed by bilingual chats from flight deck. Nice snack offered, sufficient for short
flight, and couple of drink runs. Lufthansa's terminal at MUC is one of the best, with good
shopping, plenty of light and space and simple German efficiency. Used mobile check-in for the
return flight, with barcode sent to my iPhone and was able to board swiftly & ahead of others.
Not the cheapest option but highly recommended.
LUFTHANSA customer review : 5 December 2009 by Jieyuan Shen (China)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Shanghai - (Munich/Frankfort) - Zagreb, round trip. Check-in fast, aircraft new and
comfortable, with good entertainment (movie fine). The onboard meal is very impressive, even
with choice for main course and dessert! All meals delicious. The onboard staff is kindly.
What can be improved is the price - it is a little higher than other similar big airlines
serving China-Europe.
LUFTHANSA customer review : 4 December 2009 by Wyn Griffiths (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LHR to FRA to HKG, outbound flight Ok but got diverted to Munich as the Fra-HKG flight was
pushing back as we arrived at the gate even though Lufthansa ground and cabin staff assured
around 20 people that they would make the flight. Poor seats for business class, they don't go
flat! Come on Lufthansa this is not a business class seat if it does not go flat when you wish
to sleep. The entertainment is extremely poor - 5 year old films and little choice, my bags
did not make it to HKG when I did, arriving 24 hours later - they gave me €70 but that does
not buy much in HKG. The return flight was worse, food extremely poor. One redeeming factor
was that the cabin staff were really very good and attentive. Would I recommend Lufthansa - an
unequivocal no!
LUFTHANSA customer review : 29 November 2009 by T Mahr (Germany)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MUC-GRU return, booked in Y, outbound upgraded to C obviously thanks to status and
overbooking. Both legs fine with decent food in economy class to very good food in Business -
and plenty of drinks. Cabin crew very nice and always around - even addressed by name in both
classes. New Economy seats had AVOD with limited choice and very decent legroom (albeit the
recline is incredible for Economy so beware if the person in front reclines and you don't).
Would happily recommend!
LUFTHANSA customer review : 23 November 2009 by Peter Goldsbury (Japan)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Osaka Kansai to Amsterdam via Frankfurt and return. Check-in excellent, as were facilities in
the lounge. A340-600, onboard service excellent and the only reason for the score of 9 was
that the Japanese meals ran out - is odd for a trip starting in Japan and with a fair number
of Japanese passengers. However, the Chief Purser prepared me some food from First Class,
which was a nice touch. The onward trip to Amsterdam was less good, but we were in the air for
only 50 minutes, though we landed on the Polderbaan runway, which meant a very long taxi to
the gate. The return trip was even better, with very few passengers in Business Class. By this
time I had learned how to operate the flat bed seat and had a good sleep. I will happily use
Lufthansa again, though the transfer facilities at Frankfurt are just as bad as at Schiphol.
LUFTHANSA customer review : 20 November 2009 by Frank Walthers (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Nearly empty Business Class trip FRA-DTW. Staff extremely attentive, my special meal was
better than the regular food served. Wine selection excellent, recommendations by FA. Seat
comfort is fairly good, although the seat cannot be reclined to a fully flat bed. Check in and
ground staff in FRA and DTW friendly, aircraft tidy. Only the amenities were pretty poor, but
I received everything I wanted on request.
LUFTHANSA customer review : 18 November 2009 by Jeffrey Leong (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
The worst thing with Lufthansa was not their service onboard - cabin attendants were actually
quite pleasant and cabin was clean - but it was the transfer at Frankfurt airport , which was
a bit of a nightmare. We flew Edinburgh to Frankfurt with connection Frankfurt to Prague.
They did not seem to allocate enough time for passengers to transfer from one flight to
another. When we landed in Frankfurt, we were asked to "run" to the next flight. We had to
climb up to next level to get the monorail to the next terminal, rushed around like rabbits,
pass through immigration, through slow security checks and the poor signage did not help
either. If we were elderly and could not run like marathon runners, we would not have made it.
The return flight (PRG-FRA ) was worse. On a sunny morning in the tarmac of Prague airport, we
sat on the plane for 30 mins as the flight purser announced said Frankfurt Airport was fogged
in and planes landing there that day were delayed as they had to "space" flights landing
further on foggy days. We were assured all transfer passengers on Lufthansa would still get to
their flights as planned as the airline have a list of those passengers. He said that
before landing, an announcement would be made to inform us what to do upon arrival. We
thought, how efficient Lufthansa was. How wrong we were! Just before landing, we were told
there was no information from Frankfurt airport, and advised that meant there was no changes
to our transfers and we simply had go to our connecting flights at pre-appointed gates ,
which were already on our boarding cards. Upon landing, Lufthansa took its own sweet time to
disembark passengers while transfer passengers fretted. On the tarmac, we were held in a
transfer coach for about 10 more minutes, and by the time we reached the departure gate, our
flight to Edinburgh had left. There seemed to be a total lack of communication between
Lufthansa on the ground in Frankfurt airport and on their planes. So much for German
"efficiency", I think that was a disgrace! We ended up having to fly from Frankfurt to London,
and London to Edinburgh, which added about an extra 7 hours to our journey. Lufthansa
management should look at their poor performance at transfers at Frankfurt airport and lack of
communication, they are letting the other parts of the airline down.
LUFTHANSA customer review : 15 November 2009 by James Halley (Thailand)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BKK-KUL-BKK. The best way to fly to KL from Bangkok if their schedule fits. I saved over 2000
baht by flying TG/LH combination from Chiang Mai to KL, as against flying direct from CNX with
Air Asia, the alleged low cost carrier. Because 95% of the passengers using the service from
FRA get off in BKK, The aircraft (a 747) is virtually empty going on to KL. On the way back
there were 15 pax in the rear economy cabin. The quality of the snack offered has improved
considerably and wine or beer is offered to go with it and coffee is available on request
afterwards. Looking at the prices for my December trip to KL, the savings are going to be even
greater. I only hope this route survives and that LH dont pull it, as several other european
carriers did with their onward runs to Singapore from Bangkok.
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