jetBlue Airways Passenger Reviews and jetBlue Airways Customer Trip Reports

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xcellent, starting with the telephone customer service representative who set up our seating, and arranged for an aisle chair. This is one of the only times we arrived at the airport and the aisle chair was waiting, instead of having to remind an employee to get it after prior arrangements were made. This is the first trip that I did not come home with mysterious bruises from being bumped around getting on and off the plane. Bad weather resulted in the plane being directed to Orlando instead of Ft Lauderdale. The staff arranged to help me off the plane, even suggested I leave due to the projected wait time, even though it was more work for them. The were pleasant and friendly, even though they must have been very tired and stressed by the delays.

I have taken 4 flights with jetBlue during 2nd week of May. My experience was very pleasant from the time of checking in. I had 2 pieces of luggage and everything was done very swiftly and efficiently. The leg space is very comfortable which is much more than most of the airlines I travelled. Flights are neat and the cabin crew were courteous and efficient. Inflight service of complimentary drinks and snacks were served to every one enthusiastically. The in house entertainment was great with many channels to view. The entertainment is no way less than many international flights. The luggage came very fast at the carrousels for all the flights that I took. I had a very pleasant experience in all the flights. I will be happy if they can waive the $100/ penalty for the change of flights.

Flew FLL to DCA and return with Jet Blue. Both flights arrived early, clean aircraft, friendly cabin crew and no charge for first bag plus a very reasonable ticket cost. I find Jet Blue provide good fares with good service, you cannot beat that.

JFK to FLL on May 8th. Once again, completely satisfied with the service. I hope they will expand to more destinations in Latin America and Europe.

As a Premier member on United - I tried JetBlue this morning - draining. Extremely long lines at security to begin - more importantly I was not assigned a seat until I got to the gate and the agent gave me the last row - no option was available unless I wanted to pay extra, which I refused. I should have just paid more and stayed with United.

Jet Blue is the largest carrier out of my home airport Boston. Consequently I end up flying them quite a lot. So far in 2013 I have not had a single on time departure. When one gets delayed over an hour in each direction on a day trip to Washington DC its difficult to have positive feelings. I am not wowed that they pass out free snacks since there is not one healthy choice in the basket, I just want to get where I am going. To me Jet Blue is Jet Late.

Our first (and only) flight with JetBlue. Red-eye from Denver to Boston, connecting flight mysteriously doesn't arrive from NYC to get us home to DCA. No explanation, just no plane. Delayed until 8.30 am, then 10.30, then 11.30 and then delayed until 12.20. Four delays, no explanations. Apparently JetBlue has a reputation for doing this. Never again.

Washington National to Boston. Great flight, great service, great plane. Modern, wide leather seats, plenty of legroom for someone 6'1 and live TV with over 35 channels. Also no fee to check bags like some other airlines. Complementary drinks and snacks onboard.

I just got back from the Port Charlotte, FL area using the Sarasota airport. I had non-stop flights both ways and enjoyed the trip. I was impressed with the process of ordering drinks whereby the Flight Crew came around and wrote down orders. I found this very efficient rather than blocking the aisle with a cart. Also, they provided you with a full can of soda vs. other airlines that ration you by pouring 2 glasses out of a can. The snacks were also enjoyable as you were able to choose your preference. The free TV was a plus too.

Flew from Boston to Punta Cana round-trip. Great experience except for the food selection. The entertainment was great, lots of choices and the plane arrived in Punta Cana ahead of schedule! Staff pretty friendly and plenty of leg room. All in all not a bad experience, the overall interior could use an upgrade though!

Last 4 flights delayed significantly. 3 family members are currently on a 5 hour delay from Orlando to Syracuse. 2 other flights recently were delayed with mechanical issues. 4th was a weather delay. The mechanical issues are becoming more frequent which is both disturbing and frustrating. Getting fed up with air travel after 45 years of flying.

Flight from JFK-MBJ round-trip with family. Nice experience. Very good legroom, comfortable seats and the best entertainment I've seen - they offered live TV. Flights landed ahead schedule both on outbound and inbound (45 min ahead schedule inbound). Free sodas and snacks. Only thing I can complain over is the food you can buy onboard, for me as a European they were strange meals, I would like to buy a sandwich or something similar. Will fly them again.

CLT-JFK-BUF. The first leg of the flight was excellent, on time with excellent flight attendants on an E190. On the second leg, also on an E190, my PTV wasn't working which did upset me, although it was only a 1 hour flight, service was still great.

Recently flew from Boston to Seattle. Reasonable fare, and very pleasant flight. I fly frequently, and find JetBlue to have the best customer service.

Very disappointed. I paid over $300 for 2 seats for a round trip to Massachusetts (an hours flight). I booked the flight 2 weeks prior to my departure date. In order to sit next to my 13 year old daughter, I had to pay $30 extra, just to have 'leg room' and be seated next to one another. Planes are supposed to be ergonomically designed to carry passengers. Passengers have legs. Why do you deem it necessary to charge extra for appropriate leg space? Why not offer better food items and charge for that? That is something people might want to pay for, but can do with out if necessary, esp on a short flight. Proper leg room and sitting beside your own children should be a priority on your airline, and not one that you must pay extra fees for.

On January 7, my wife, myself and our 1-year old son were flying from Fort Myers to Boston on 4.35 pm, flight #462. Flight was delayed twice. By that time we were all exhausted. Our new estimated time of arrival to Boston would be around 1 am, so we decided to reschedule our flight to the next morning. Nobody from Jet Blue offered any kind of compensation or help with a hotel. Next morning the flight was delayed once again! Maintenance problems were cited again as a reason. It is very sad to see how badly maintained this airline has become, and that we will have to choose another carrier next time.

My sister, daughter and I travelled from New York to San Diego on January 11. We originated our travel with Aer Lingus in Dublin that morning. Very impressed with Terminal 5 in JFK and our check-in was without difficulty. Unfortunately our flight to San Diego was delayed a short time but we had worse news to come when we had boarded and were ready to leave. Told we would have to change planes and were taken off to a different gate. In all we were delayed by approx 2 hours. Once we actually took off our flight was made very comfortable and enjoyable by the cabin crew. Despite being in the back row of seats next to the toilets we were impressed by our leg room. I would use this airline again.

Las Vegas to JFK, JFK to Buffalo (travelling with 2 young children) - Sep 29, 1.54pm, flight no 194. Flight delayed due to tech problem and cancelled for the same reason - was in the short queue for 3 to 4 hrs (very inefficient staff) to make alternative arrangements. Finally got boarding pass for flight at 10.30 pm on the same day and they issued voucher for a short stay in a hotel in Las Vegas - at hotel we discovered the voucher was for a taxi, not for hotel stay - returned back to Las Vegas airport - complained about it in baggage check in area and waited for 10.30 flight. Return flight from Buffalo to JFK, October 1, 2012. Again was a problem during check in due to incorrect rescheduling done in Las Vegas airport on 29 Sep 2012. Will never travel jetblue again.

LAX-JFK. Flight delayed by 2 hours. No compensation given. Once onboard, the flight attendants were rather unhelpful and rude. The aircraft has shown its age as it looks old. Great IFE though.

Comfortable, roomy seats with plenty of legroom, the seats don't recline so far as to have the person in front of you almost sitting in your lap, free snacks and a beverage, individual TVs for all the seats (bring your own headphones or a $2.00 charge) and even a hot towel. Helpful and friendly staff at both airline counters and onboard and excellent flights from JFK to DEN and back. Returned 20 minutes early to JFK!

Gave my seat away and bumped me to a later flight. Apparently if you select "no preference" as your seating option when buying your ticket, you have to go to the customer service rep before boarding and have them assign you a seat. At no point in the process of purchasing the ticket or checking in and obtaining the boarding pass was I told this. When I scanned my boarding pass at the gate, I was sent to the customer service counter, where I discovered that they had given away the last spot on the flight already.

JFK to Fort Myers. Staff were helpful and friendly. Stewardesses were courteous. Inflight TVs are great. Also, the first bag free check in makes sense. A great experience especially when traveling with two young children.

Orlando to LaGuardia round trip. Flight left late by 15 mins but still got us to NY 20 mins ahead of original time. Service was great friendly hosts and entertainment was excellent with my own TV.

IAD-JFK, E190 Had an Even More ticket. I seen no evidence of Even More Speed at IAD. Ended up in the normal security line. Seat was spacious. We encountered a 2.5 hour delay due to a dent found on the aircraft. I do believe they should have let passengers disembark. However IFE was switched on, and snacks distributed, so they managed the situation very well. The complete product in a normal situation I think is great.

JFK-CUN-JFK. To my great surprise, the TV and satellite radio were actually working throughout both flights. Crew generally friendly. Both flights landed early. Sat in extra legroom seats where I suspect that many others had not paid, but checked in without seats and were given the premium seats since that''s all that was available. On the return, though I checked in online, I was sent back to the ticket counter since an online boarding pass must still be stamped. And there is a $21 departure tax, which most other airlines include in their ticket prices. But with Jetblue it must be paid at check-in.

BUF-BOS-CLT and return. All four flights on an E-190. To Charlotte the planes were clean with nice FAs, excellent working PTVs , on time flights and served with snacks and drinks. Back to Buffalo, the first flight got delayed for 30 minutes due to heavy storms and I was afraid I was going to miss my flight in Boston. Although when I arrived the flight was supposed to have left but they kept it at the gate until I arrived 20 minutes later! PTV's weren't as good on the return flight was the only problem. Excellent airline overall.

Aug 28 from Baltimore to Boston. Check-in staff friendly and helpful with getting me on their next flight after I missed mine. Flew an E-190 Regional Jet. The E-190 had more headroom and the seat was more comfortable than I expected it to be. Decent legroom. Plane very clean. DIRECTV was great. Complementary soda/juice and light snack offered. Smooth, efficient boarding process. Very friendly cabin crew. All around great experience. Flight was on-time.

Flew from EWR-MCO-EWR. Good Direct TV on both flights. Complimentary snacks good and you can ask for more. As a matter of fact, on the return journey the FA came for a second round of snacks. Would definitely fly with them again. The only negative comments on our return flight, they changed gates without notice to passengers. When we approached to one of the ground staff for this, they apologized for it and said that was done because of operational reasons and they were supposed to make the announcement.

I flew out of Baltimore to Seattle. I had to make a layover in Boston. Flight from Baltimore to Boston was relaxing and stress free. The free DIRECTV was a great bonus. The only con that I do have is that the seat that I was in made a very annoying sound whenever I tried to recline. Flight from Boston to Seattle was also stress free even though it was a red eye. On the long flight home I bought myself a BEEF UP box and it was good. With the free DIRECTV and a full stomach on the long flight home, it was relaxing.

LAS-LGB. Short flight on A320. Staff at gate very helpful. Lots of leg room. Snacks and drinks. FA's quite nice. Live TV was great.

Went from BUF to TPA in February. The flight was on time (both directions). The plane was clean and had decent leg room. The kids liked the TVs and snacks. I liked that I didn't have to pay an extra $35 per checked bag like other airlines. Overall, our experience was very positive and I would not hesitate to fly with JetBlue again.

New York JFK to Orlando Int, Florida. Airbus A320. Very friendly ground staff. Nice plane, lots of legroom and seat width and comfort was great. Pilot got us through thunderstorm with minimum bumps. Took off on time and arrived on schedule, despite holding for traffic close to Orlando. Great cabin crew.

Booked a flight for my son from San Francisco to Boston. Red eye flight. They delayed the flight and then cancelled it all together but not until he sat in the airport for 5 hours being promised that it would take off. It was not until the crew got in and they determined that they were overtime that they cancelled the flight. They should have known their hours way before then. My feeling is that they kept them hanging on so that they did not have to book anyone with other airlines. What's worse is that I used credits from jetBlue because they did the same thing to us last year.

On July 15, 2012 we were scheduled to departure from Syracuse, NY to Fort Lauderdale, Florida. The flight was scheduled to leave at 1.55 pm. We were inside the airplane for almost 2 hours before they asked us to get off due to "weather". Later on, we find out that only JetBlue had cancelled all their flights to FLL Airport and we were stuck in Syracuse. There were no "weather issues" and it seems that JetBlue is known for using this excuse in order not to pay or credit their customers. We didn't leave on Sunday, July 15th, instead JetBlue said that the only available flight to make it to Florida was on Monday July 16th from Syracuse NY to Orlando, Florida. On top of that, they didn't provide us with any credit to spend the night or for the inconvenience of flying to Orlando instead of Fort Lauderdale.

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