JETBLUE AIRWAYS  Passenger Reviews and Customer Trip Reports

PAGE 1 2 3

JETBLUE AIRWAYS customer review :  18 March 2010 by Brenda Kaulback   (USA)

Barbados to JFK diverted to Orlando because of storm. That was fine, but the service by JetBlue in Orlando was terrible. We waited online four hours the first day (no tickets, no help), five hours the second day (no tickets, no help). The lines were not orderly. After a four hour wait, we were AT the ticket counter being waited on for over an hour. We were told that the computers couldn't give us the tickets that they were trying to give us and that they would call us in the afternoon. They never called. We finally waited in Orlando from Saturday until Monday afternoon before we got out. JetBlue never informed us that we had tickets. (We only found out by going to our true blue account on our laptop.) When we tried to call to find out what was happening, we waited for over an hour and no one ever answered. Since they changed their reservation system in mid-February, local crews seem not to be able to schedule or manage reservations - computers do not work, lines are long, and forget calling on the phone!

JETBLUE AIRWAYS customer review :  9 March 2010 by Andrey Gerasenkov   (USA)

JFK-FLL-JFK. This was my first time on JetBlue, and impressed! Excellent seat-pitch in a regular seat, personal IFE and very nice and cheerful cabin crew. Cannot comment on baggage handling as I had a carryon only. Overall excellent airline, and will fly with them again.

JETBLUE AIRWAYS customer review :  5 March 2010 by J Talbot   (USA)

The good and the bad. The good is the aircraft itself. Great legroom, comfy seats, TV for all. Free drinks and snacks, some of which are gluten free. The bad - Service, all around. The desk people were zoned out, 3 out of 4 flight legs were delayed by more than an hour and only one set of Flight Attendants seemed to notice they had passengers.

JETBLUE AIRWAYS customer review :  4 March 2010 by M Yoshino   (USA)

ORD-LGB. The cabin atmosphere seemed more comfortable and relaxed than the "big guys" like American and United. Very impressive service for a discount airline. Basically unlimited chips and drinks offered. TV/Entertainment was excellent. Overall a wonderful experience. I wish they flew more in and out of Chicago!

JETBLUE AIRWAYS customer review :  3 March 2010 by R Paterson   (USA)

JFK-BUR return. Almost perfect experience considering this being a LCC. IFE is great, FAs are friendly and helpful; they don't retreat to the galley shortly after takeoff like some other airlines. T5 at JFK is streamlined and pleasant. Would use JetBlue for trips to CA in the future. No more United with their over-priced, supposedly "premium" (but actually bare-bones) service.

JETBLUE AIRWAYS customer review :  10 February 2010 by M Dodson   (USA)

Orlando to Bogota. Flight was delayed 2 hours because they couldn't get their computer working correctly to check people in. The check-in crew at Orlando was more interested in chatting among themselves rather than speeding up the line. They never did get the movies going after satellite signal went off when leaving US air space, so no entertainment. They didn't start handing out immigration documents until a passenger reminded them to. I went to the back and asked for some water, and the flight attendant pointed to some bottles on a shelf and went back to his book without saying a word. The only nice thing about the flight was the legroom.

JETBLUE AIRWAYS customer review :  6 February 2010 by T Ponzi   (Italy)

POP-JFK. Good value for money at 99$ plus taxes, I had my seat upgraded for free to emergency exit (a bit more legroom) for free at the check-in counter. Good service overall, only problem is that sometimes flight time is inconvenient (2am).

JETBLUE AIRWAYS customer review :  20 January 2010 by D Fraser   (Canada)

BUF-MCO return. Both flights very good, on time, good staff, good snacks, clean A320, lots of leg room, working TV'S. Six of us travelled, luggage transfered and arrived swiftly both ends. Great value as opposed to paying Canadian air tax from YYZ. Looking forward to flying JetBlue again. Captain came out to welcome us on board using intercom before departure, nice touch, and he was at door when we left upon arrival. Personal touch has not disappeared with this airline. Wish they had 2 free checked bags though especially travelling to Walt Disney World with children and coming back with souvenirs.

JETBLUE AIRWAYS customer review :  9 January 2010 by J Hanley   (USA)

I had a terrible experience with JetBlue. They made very few announcements and kept us waiting for hours due to a sick flight attendant and improper backup on their part and then cancelled our flight because they couldn't find enough attendants, leaving nearly 300 passengers stranded at Long Beach Airport for hours and were unable to reschedule most of us for up to two days! The staff handled the problem so badly. The lack of information and inability to reschedule flights led to a horrendous travel experience. I ended up sleeping at the airport and paying out of pocket for a flight on another airline the next morning so that I would not have to miss a second day of work due to JetBlue's poor planning and inept staff. I had a good flight out to California on JetBlue but after this experience I am very hesitant to ever fly with this airline again, especially because they don't have any partnerships with other airlines in case they don't have available flights and have to cancel.

JETBLUE AIRWAYS customer review :  7 January 2010 by S Gagelman   (UK)

Round trip IAD to Long Beach. Flight out was excellent. Because of changes, got even more leg room seating at no cost. Crew professional yet friendly. Snacks and beverages were available self service at all times they weren't providing planned service. Return flight was a redeye. When a passenger fainted outside the forward lav, the entire cabin crew (plus my EMT daughter) responded efficiently and professionally. In my opinion, the three reasons to fly Jetblue to California are the legroom, more than others even without the upgrade, the in-flight entertainment, and access to Long Beach instead of the large LA airports. It was a 600 ft walk from seat to baggage claim to rental car - at Dulles, that doesn't even get you to the shuttle from midfield terminal to main terminal and baggage claim. And, on return, it was 15 minutes from terminal door to check in and seat selection to security to the gate. Finally, my other daughter, who had met us in CA from another airline, was flying back with us. When our outbound was cancelled, we were permitted to extend our return as well. Even though my daughter didn't have a Jetblue flight that was affected by the storm, they changed her as well at no cost. Outstanding customer commitment.

JETBLUE AIRWAYS customer review :  24 December 2009 by William McDonald   (UK)

Orlando to San Juan, very enjoyable flight, staff were great, seats the best I have had in economy. Return was very good, ground staff at San Juan very helpful and efficient, same again for flight staff.

JETBLUE AIRWAYS customer review :  11 December 2009 by Tom Grant   (USA)

JFK-Raleigh. Can't say anything negative about the flight experience. Crew most enthusiastic and professional, aircraft in very good condition. The CONSTANT PA announcements at JFK T-5 however are most annoying and way too loud. The T-5 restrooms and concessions (at check-in and arrivals) are also not up to par with the rest of the trip experience.

JETBLUE AIRWAYS customer review :  11 December 2009 : by Michael Guarna   (Australia)

JFK - Sint Maarten return. Starts at terminal, where they have pods for charging laptops and phones, with free wifi. Crew friendly and efficient and didn't interrupt me on a leg where I needed to sleep. Excellent leg room at 34". Free entertainment system and free drinks and snacks. Only criticism is that catering is inadequate for a four hour international flight (100ml drink, 60g chips). Overall, great service at a reasonable price.