Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 523 reviews
6/10
4 star Skytrax Rating
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1/10

"she didn't care less"

(United States)

Trip Verified | Denver to Boston. Jetblue made my expensive trip to Boston miserable. They don't care to indicate online as to which seats do not tilt back so I picked the wrong seat. Had 1 hour of sleep on the plane and was absolutely spent the next day during classes. I complained to a stewardess and she didn't care less. No place else to complain to with jetblue. I hate these people.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDenver to Boston
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"doing a phenomenal job"

(United States)

Trip Verified | Houston to New York JFK. I have not flown jetBlue in a while and just wanted to say that the crew of B6 282 on 3rd May are doing a phenomenal job. Very rarely have I seen such a hospitable and nice crew. I hope the crew gets at least some recognition for their efforts as it is too often I encounter very unfriendly and unpleasant flight staff. I will be looking to fly jetBlue from now on.
AircraftA320
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteHouston to New York JFK
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"so disappointed in Jetblue"

(United States)

Trip Verified | On Sat April 28 I was flying on flight 959 from Bradley international to Fort Lauderdale at what was suppose to be 7:45am. According to the JetBlue staff, the first delay was due to chipped paint at the nose of the aircraft that needed to be fixed. Then an entire hour later they ran into an “over fueling” issue that set us back. The JetBlue staff stated that specific plane was ready for take off to San Juan PR and was not prepared to travel to Fort Lauderdale with that much fuel and had to wait for the fuel service to come and fix the problem. My sister and I had our children with us and had to board the carnival cruise by 3:30pm at the Miami port which is at least 45mins away from Fort Lauderdale with traffic. We did not leave Bradley until about 10:10am. So as you figured we did not make it in time to board our cruise for my sons 8th birthday. We did not receive a dime back and had to return flight back home the next morning. Seeing we are in spring and it was an early enough flight we did not think insurance was necessary. I’m so disappointed in Jetblue and will never pick this airline as first choice.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteHartford to Fort Lauderdale
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Every single flight was delayed"

(United States)

Trip Verified | On the way from Ft Lauderdale to Punta Cana our flight was delayed an hour and then we sat on the plane for two hours “waiting for fuel” while Spirit planes came and went the whole time. On the way home we were delayed an hour on the flight from Punta Cana to FL and then our flight from FL to Charleston delayed an hour and a half (no explanation why). Every single flight was delayed. Not like a ten minute delay but an hour or more. Incredibly frustrating. And only one flight attendant we encountered was actually friendly. Will fly any other airline if at all possible. If you have somewhere to be, don’t fly JetBlue.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteFt Lauderdale to Punta Cana
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"opposed to flying this airline"

(United States)

Trip Verified | San Francisco to Jacksonville via New York JFK. They put us at the very back of the plane on the way to JFK on our outbound plane. The seats did not recline and they were next to the bathroom. For our return flight we had to change the day and when we did that the airline associate we spoke to said they would not put us in the back on our return flight. Oddly enough, when we arrived in JFK for our return flight we were told we had the seats in the back of the plane, again. The associate at the gate was extremely rude when we said that we were told that we would not get those seats. Bottom line is this airline has no integrity. We’re very disappointed. I will, from here on out, be very opposed to flying this airline.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteSan Francisco to Jacksonville via New York JFK
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst airline I've ever flown"

(United States)

Trip Verified | Detroit to Fort Lauderdale. This was without a doubt, the worst traveling experience I've ever encountered. We sat on the terminal for over two hours, waiting to 'de-ice.' Mind you, I counted over 10 planes come in and take off while we continued to sit there. With the whole flight crew knowing that they had over 85% of the flight needing to be on time with their connecting flights. We were assured that the crew did not know any information and they could do nothing to help us. Once we landed, the captain casually said that we were over two hours late. He never apologized for the horrible landing or terrible timing that had occurred. Then we were advised to go the help desk and we would be assisted there. They had one staff member helping our whole flight. We weren't booked to fly out until the next day, in which we had to fight to get a hotel to stay in for over night. Jet Blue did not care about anyone's time management or money. Every single flight that we had or saw was delayed. It is the worst airline I've ever flown on and will never recommend it to anyone.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDetroit to Fort Lauderdale
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"supervisor was the rudest of all"

(United States)

Trip Verified | Ft. Lauderdale to Richmond. Flight leaving Fort Lauderdale was delayed several times without any explanation. Staff was rude and very unfriendly. The supervisor was the rudest of all. I told her she was deflecting; she replied, “I’m offended by your language.” First and last time utilizing this airline.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteRichmond to Ft. Lauderdale
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Long delays without notification"

(United States)

Trip Verified | New York JFK to Antigua. Long delays without notification nor explanation. Told to arrive 3 hours before departure then delayed over 2 hours. Flight attendants seemed very unhappy to be on board. After such inconvenience it would have been nice to receive a complimentary drink or at least a smile from their employees. Not a “Happy” airline.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteNew York JFK to Antigua
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"had so much legroom"

(United States)

Trip Verified | New York JFK to Orlando. Very impressed. The seats had so much legroom and were very well padded. The flight attendants did a great job serving everybody drinks and snacks. Although on their A320s the IFE is not that good. They have direct TV but you had to order the movies (or something) and headphones were $5 but only with credit/debit.
AircraftAirbus A320
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteNew York JFK to Orlando
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"I am very disappointed"

(Canada)

Trip Verified | Detroit to Fort Lauderdale. I am very disappointed in my recent flying experience with Jet Blue. My boyfriend and I were traveling to Cancun for a getaway, on the way there we had a connecting flight to Fort Lauderdale with a layover time of 43 minutes. We were delayed as the plane needed to be deiced prior to takeoff, which set us back 25 minutes. Our flight was a smooth flight, landing in fort Lauderdale 22 minutes prior to us needing to get on our connecting. However, due to us arriving a bit later than scheduled time we had no gate to run into therefore waited on the runway for 20 minutes, causing us to miss our connecting. We were informed by the pilot that he got confirmation from the pilot that they would hold the doors. The crew allowed us to get off the plane first and race (and mean race) to our gate. Jetblue closed the doors 1 minute prior to us getting to our gate. We ran to the desk however the gentlemen informed us we were too late the doors have already been closed. I informed him the pilot was aware we were minutes late however he said that’s too bad once the doors are closed they are closed. The customer service received at the help desk was ridiculous. The attendant advised us there was nothing they could do other than put us on the next flight which was scheduled for the next day. I told them that was in 24 hours from now and they said we could sleep in the airport. We requested to speak to a manager as we were receiving little help or support. 1 hour later no manager arrived. I phoned JetBlue and advised them of our situation and in turn they offered us a free stay at a nearby hotel. Better than sleeping on a stiff airport chair. I am writing this review so customers/future customers flying with JetBlue can see the hassle my boyfriend and I went through. I am thankful we received a night however if a gate would have been opened we never would have had to spend 3 hours at the airport trying to make alternative arrangements and would have enjoyed the day/night paid for at the all inclusive resort. Not a good way to spend your anniversary! I would also like to add - if you are connecting to another flight using the same airline and you are Within minutes of reaching your gate, the pilots should communicate with each other. Not a good experience with Jet Blue!
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteDetroit to Fort Lauderdale
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no