✅ Verified Review
| Richmond to Punta Cana via Fort Lauderdale/Boston. Just perused recent reviews and feel like my story was already told! Numerous times. Worst trip ever - coming and going! Left Richmond VA for Punta Cana, DR via Fort Lauderdale on Aug 3. #645/#173. 2.5 hour delay from FL because apparently, Jetblue neglected to assign a pilot to the flight! Called Jetblue from terminal, and was informed that I must have misunderstood gate employee as no one from Jetblue would ever make such an announcement re: the lack of a pilot! I explained to rep that we were meeting group from NY in DR to share hour transport to hotel that had already been paid for. Rep went on to explain they would need at least 5 days to evaluate who was at fault for the delay of a flight with no pilot assigned and to call back at that time to see if we would be compensated. Needless to say we had to pay another $70.00 for transport to hotel. Return trip: From Punta Cana, DR to Boston (#896) for lay over, then on to Richmond VA.(#1281). Left DR at 12:48 with 5:00 arrival time in Boston to catch a 6:50 connection to Richmond. When we were still in the air at 5:15, expressed concern to flight attendant that we would be unable to get through customs and traverse the entire airport in what was looking like less than an hour. We were assured we would have no problem. Landed and got off plane about 5:35, flew through terminal begging anyone who would listen, customs, Jetblue employees, TSA, etc. that we had a connecting flight. They couldn't care less. Even had Jetblue employee send us in the totally wrong direction dragging 3 suitcases which probably cost us at least 15 precious minutes. Thank God for the other passengers on TSA line who let us cut to front! My poor husband got through 1st and went flying to gate to beg that they await our arrival only to discover flight had already closed doors at 6:35! First we were told there was another flight to Richmond at 7:00. Then we were informed that was a mistake, the next was at 9:00 pm. Asked to speak with supervisor who was only interested in the specifics of our flight times, and then informed us that the problem was with whomever booked our flight as Jetblue always recommends at least 2 hours between connecting flights to avoid exactly what we just went through. When we informed him we had booked the entire trip through Jetblue Vacations, and shouldn't his airline know their own policy, he had nothing to say! In the middle of exchange, another employee came over, whispered in his ear and and he took off-no explanation. After waiting 20 minutes because of course, the supervisor of an airline in the middle of hearing a complaint from one of their customers would return, we went looking for him! Found him behind a counter talking to another employee. Watched for about 5/10 minutes until he turned around and saw me. This guy had no intention of returning to finish our conversation! So-long story short, we got a $40 voucher for food which in airline-ese is 2 hamburgers - found out our luggage had somehow made the very flight we missed and got home to Richmond at midnight. Note: Flight crew on #381 were fabulous, as was unknown employee at Logan check in counter who somehow got our liquor boxed and on flight after another Jetblue employee gave us the totally wrong info on how to transport!