✅ Trip Verified
| Detroit to Fort Lauderdale. I am very disappointed in my recent flying experience with Jet Blue. My boyfriend and I were traveling to Cancun for a getaway, on the way there we had a connecting flight to Fort Lauderdale with a layover time of 43 minutes. We were delayed as the plane needed to be deiced prior to takeoff, which set us back 25 minutes. Our flight was a smooth flight, landing in fort Lauderdale 22 minutes prior to us needing to get on our connecting. However, due to us arriving a bit later than scheduled time we had no gate to run into therefore waited on the runway for 20 minutes, causing us to miss our connecting. We were informed by the pilot that he got confirmation from the pilot that they would hold the doors. The crew allowed us to get off the plane first and race (and mean race) to our gate. Jetblue closed the doors 1 minute prior to us getting to our gate. We ran to the desk however the gentlemen informed us we were too late the doors have already been closed. I informed him the pilot was aware we were minutes late however he said that’s too bad once the doors are closed they are closed. The customer service received at the help desk was ridiculous. The attendant advised us there was nothing they could do other than put us on the next flight which was scheduled for the next day. I told them that was in 24 hours from now and they said we could sleep in the airport. We requested to speak to a manager as we were receiving little help or support. 1 hour later no manager arrived. I phoned JetBlue and advised them of our situation and in turn they offered us a free stay at a nearby hotel. Better than sleeping on a stiff airport chair. I am writing this review so customers/future customers flying with JetBlue can see the hassle my boyfriend and I went through. I am thankful we received a night however if a gate would have been opened we never would have had to spend 3 hours at the airport trying to make alternative arrangements and would have enjoyed the day/night paid for at the all inclusive resort. Not a good way to spend your anniversary! I would also like to add - if you are connecting to another flight using the same airline and you are Within minutes of reaching your gate, the pilots should communicate with each other. Not a good experience with Jet Blue!