Jetblue Airways

I was very satisfied with our recent round trip Boston to Peurto Rico all the more so because I perceived JetBlue as a budget airline. Check in moved very quickly and flight left on time both directions. I was happy with inflight movies choice of free snacks and beverages. Lots of legroom. Attendants were pleasant and helpful.

JFK-Buffalo-JFK. JetBlue Terminal 5 is new modern easily navigated and offers free Wifi. Staff polite and helpful. Outbound on A320 clean and well maintained. Legroom best I've seen in coach on any airline. Snacks and drinks offered shortly after take off by smiling and personal crew. Flight landed on time in Buffalo. Inbound on E190 this time also with smiling and personal crew. Both aircraft feature in-flight entertainment AVOD free snacks and drinks and the best cabin crew I've experienced on any US airline. A great product which I recommend!

BOS to SAN poorly maintained aircraft indifferent flight attendants. My reading light did not work and at least 4 others within hearing distance did not either. Then the TV system froze for almost the whole flight - unwatchable. It was an evening flight so to pass the time I'm trying to read using the light from the illegible TV. Stuff happens but the flight attendants didn't seem to care no apology certainly nothing to make up for the problems. They just said that previous cabin crews must have not 'written them up' seemed to imply that not reporting the failures is pretty typical.

MCO-BQN / SJU-MCO. Great entertainment system cabin crew friendly. Aircraft were clean seats comfortable and experience was great.

Great seats. Wish we had been able to use jetBlue for our long flight to Costa Rica. But the short flight was comfortable and the staff friendly. Too bad they don't fly to all the places we go.

JFK - San Juan round trip. Only completed JFK-SJU. Return flight was cancelled. I did not received the text message alert the night before the return flight. Luckily I checked the flight status the night before and found out all flights SJU-JFK were cancelled. Called the reservation desk and after 30mins wait an agent assisted me to rebook. Only could book a connecting flight that would take me home two days later. So I had to book with another carrier AA to return home. I understand the weather in NY was bad. But AA still operated without problems. JetBlue management took very extra cautious decision to cancel the operation on that day. It was a bad call.

We fly several times a year from New York to Orlando and we only enjoy flying with Jetblue. From online booking to telephone customer support - it's easy and you build up your points or convert your american express points into true blue ones. Jetblue terminal in JFK is the best planes are new equipped with tv's for all passengers. The crew are nice and never refuse extra drinks or snacks during the flight. If your bag is lost Jetblue give you a voucher right away without writing a request for any reimbursement.

JFK-PDX Flight Crew very helpful and kept us in the loop about delays very professional and a great choice . The Even More Legroom seats feel like First Class but don't have those large price tags attached.

LAX-JFK-MCO return last week. Three flights on A320 and MCO-JKF on E190. All aircraft in good condition. At time of booking paid for extra leg room on all flights. Money well spent. Free TV channels worked flawless on all flights. Smiling and very helpful crew on all flights. jetBlue terminal in JFK clean and great to spend some time while in transit. Free WIFI throughout the terminal as in MCO. Terminal 3 in LAX is a dump and way too small for the amount of passengers handled through this terminal but T3 in LAX was the only negative aspect to a wonderful flying experience with jetBlue. The fare paid (incl fee for extra legroom) was by far the lowest available.

The jet Blue experience was not good and marginally awful. Flights have always been great and on time but the True Blue program is difficult time to access and is not what I would consider a Reward program. Wrong and incomplete information leads to lost points and supervisors with no authority to make things right just ask me. Very disappointed is a kind way to say where is Customer Commitment?