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Hainan Airlines customer travel guide
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5-Star Airline

Cabin Staff

	Hainan Airlines Customer review :  29 April 2013 by William Bonney    (USA)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	We had 2 hours to catch a connecting flight from Chengdu to Beijing to Seattle. We had to pick up our luggage at baggage claim in Beijing and then go to terminal 2 to get our prepaid ticket and check our bags and go through the detectors and get out to the correct gate. We probably would not have made it on time without the helpful Hainan Air attendant who walked with us through all of the afore mentioned stations and waited with us. With his help it took 1 hour and 20 minutes which gave us 40 minutes before take off and no stress. I will fly them on my next trip to Asia.

	Hainan Airlines Customer review :  23 April 2013 by Konno Yusuke    (Japan)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	PEK to TXL Germany, flight: HU489. Beyond my expectation. Aircraft was quite new, the entertainment system is acceptable. Cabin crew are nice and smiled all the time, checked the cabin every time I opened my eyes, and one stewardess answered my questions attentively. Meals served hit the spot for economy. Inbound was as good as the outbound flight.

	Hainan Airlines Customer review :  22 April 2013 by S Kennedy    (Canada)
	Rating : 3/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Toronto to Beijing. Seat legroom was minimal, cabin interior was dirty and shabby. My seat table and the one of my neighbor was filthy, with food and other matter from previous use. One of the washroom sinks was broken so there was no means of washing your hands. AV system kept shutting down. Overall it was a very unpleasant experience and my last with this airline. Pay a little more and get some basic comfort.

	Hainan Airlines Customer review :  28 December 2012 by C Tudehope    (Australia)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Took multiple domestic flights with HU in December from PEK to SHA and XIY on their 330 and 737-800 aircraft. All flights were pretty much on time (the latest was 5 mins late). Onboard catering was superb for a domestic flight with as much as I would expect on an international flight - and then they came to ask who wanted seconds! Inflight entertainment was provided on the 330 aircraft, which again, was of an international standard. The terminal in PEK which is solely used by HU is very pleasant and easy to use. The crew were very friendly and promptly answered any enquiries. The legroom was great (I'm 6'4" - so that's no easy feat) and in general, having done extensive travel, I would say this is the best domestic airline in China. No hesitations in flying with them again.

	Hainan Airlines Customer review :  6 December 2012 by M Sun    (Hong Kong)
	Rating : 8/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	PEK-YYZ. Business Class. Hainan uses the KLM lounge in YYZ which was very standard. Seats in 1-2-1 configuration, new business class. Breakfast was adequate, Lunch was nice - western dishes and dinner I chose Chinese dishes which were the best I had on the fight. Entertainment was nice but a little bit cheesy. The seats are comfortable. Would definitely recommend.

	Hainan Airlines Customer review :  27 November 2012 by Peter Thackray    (UK)
	Rating : 6/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	YIX-CTU Economy. Flew B737-700. Inside fitted out with their Red colour scheme, economy seats OK, but not much leg room. Flight slightly late due to late departure. English announcements made. Hot drink and packet of dried Pea snack given which was OK on a 75 minute flight, may not be quite so good for a longer flight. Cabin clean but slightly tired looking.

	Hainan Airlines Customer review :  21 November 2012 by P Muntz    (USA)
	Rating : 6/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	SEA-PEK-CAN roundtrip. Hard not to recommend Hainan in light of the price difference between Hainan and other airlines. However, the aisles are narrow. For the SEA-PEK flight (Airbus A330-200), legroom was tight. Seats are not well padded and by the end of each trip, I could hardly sit still. The big thing to be aware of, though, is the transfer process in Beijing. Upon arrival in Beijing, we had to deplane by walking down 2 flights of stairs, board a shuttle bus to the terminal, up another couple of flights of stairs, claim your checked bags, go through immigration, walk 15-20 minutes to a different terminal, check in for the next flight and recheck your bags, then go to the gate and wait for the flight. My experience flying to China is limited but I think this process is more convoluted than with other airlines. There were 2 meals on the 11 hour flights across the Pacific and one on the in-country flight and they were all good. Beverage service leaves something to be desired. On the long flight, I think we were offered drinks only 4 times and each time using very small cups. The seatback video system has a decent array of choices but is very glitchy and can be difficult to use. Headphones are a little uncomfortable and use the Asian double-plug connection so single- plug US headphones will not work properly. The crew were good, though not as consistently present in the aisles as on other airlines, and spoke English well. On my return trip, I found myself I'd probably try to use a US airline for the US-to-China flight, but in reality, due to the fact that Hainan is $200 to $400 cheaper than the next least expensive option, I'd probably opt for Hainan again.

	Hainan Airlines Customer review :  14 November 2012 by T Impson    (China)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Hangzhou to Shenzhen on a 737-800. Plane was well maintained and the leg room excellent. The snack box served was ok for such a short flight. Departed and arrived on time and our luggage was out fairly quickly. English announcements could be made more clear but otherwise great staff. Hainan Airlines still seem to be a great choice when travelling locally in China as the price is good with good service and nice clean, comfortable planes.

	Hainan Airlines Customer review :  23 October 2012 by Janis Kruzevnaks    (Latvia)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	BRU-PEK-CAN-PEK-TXL Economy. Seat width and pitch is pretty comfortable, although on first long haul leg plane was pretty worn, seatback was fully reclinable. Staff very friendly, inflight entertainment had plenty to do for the whole flight. Nice service on local flights from PEK to CAN, also very friendly staff and meal was a really nice touch for 3.5 hour flight.

	Hainan Airlines Customer review :  22 October 2012 by D Beckenbaugh    (USA)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flight out of SEA delayed. Arrived PEK 3 hours late and watched my connection to PVG leave as we landed. Booked on the next CEA flight and got to the gate with 5 minutes to spare. On flight last year from Shenzhen to SEA, flight into PEK was weather delayed (snow) and I missed my connection. HU was still running daily flights at that time and rebooked me to next day. I asked for discount voucher for hotel but was refused. Instead, they gave me a free hotel, meals and ground transport. Even though it was my agents fault for booking flight connection too close. Only problem seems entertainment system does not want to work in exit row.

	Hainan Airlines Customer review :  18 September 2012 by Ian Hamilton    (UK)
	Rating : 10/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Beijing to Brussels, Business Class. Simply excellent service, great food and very comfortable seat on what appeared to be a new aeroplane. The flight attendant spilt three glasses of red wine over me just after take- off - she was mortified. I changed into a slumber suit and my jeans and shirt were returned to me thirty minutes before landing, pressed and folded, without a hint of the wine stains.

Hainan Airlines customer review :  30 August 2012 by M Gustafsson   (Sweden)

Berlin-Bejing-Berlin. After food was served it took almost 40 minutes before drinks arrived. Pointed out this to the FA's who however did no understand the problem. Thought it might have been a temporary glitch, but the pattern was the same on the return trip. On the flight back to Beijing they served beer and wine with the lunch, which in itself was terrible, but apparently they had a policy of not serving it with dinner. Strange! Bad seat recline. Will go back to flying with Finnair when travelling to China.

Hainan Airlines customer review :  29 August 2012 by D Valero   (Switzerland)

Zurich to Beijing and onward to Shanghai Hongqiao on August 14/15. Return on 25/26 August. Overall, I found it very mediocre: Positive aspects were the attitude and service from the flight crew and varied entertainment offer on Zurich-Beijing legs. The passenger transit lounge in Beijing was great, as it gives you the possibility to relax in a quiet place before continuing the journey. Negative aspects were the oldish plane(s) from Zurich to Beijing and return (A330-200). The design was too pompous with red and yellow/golden patterns and carpets. The two worst points I observed: for transfer the baggage needed to be collected and checked-in again at another terminal, not only when entering China, but also on the return journey, i.e. despite the "leaving China formalities" had already been cleared in Shanghai. The location of the plane at Beijing airport was upsetting: Arriving from Zurich the whole plane was emptied with buses instead of using an air bridge. When leaving Beijing the gate was so far from the aircraft. Passengers started making jokes about whether we would arrive to Zurich by bus. I wonder what the causes are for this, as at 2 am there may have been many air bridges ready to use. All in all it was ok.

Hainan Airlines customer review :  19 June 2012 by P Acheson   (Canada)

Three flights: (1) SEA-PEK May 12, 2012. Satisfactory flight, but almost inedible first meal. (2) Moscow-PEK June 9-11, 2012. (20.55 Departure) Flight initially delayed 2 hours, then 11 more hours until June 10. Official reason given was "weather." Unofficial reason (given to one transit passenger): pilot was too tired to fly. Everyone with a Russian visa was taken to a nearby hotel for a few hours' sleep. Transit passengers left to try to sleep in the airport. The next day, not a single word of apology was given for the delay. (3) PEK-SEA June 11, 2012. Not a single seat in economy class would recline more than 0.5" (1.0 cm)! This made for a mostly sleepless 11-hour flight. Some passengers opted for the floor, others made a mound of their blankets and micro-pillows on their folding tables and put their heads on them. Attendants seemed just as surprised as the passengers about the non-reclinable seats, as did a pilot I spoke to, upon arrival in Seattle.

Hainan Airlines customer review :  19 June 2012 by Bob Cleary   (USA)

Beijing to Seattle. Check-in at Beijing average and no issues, boarding a bit of a cattle call. Aircraft A30-200 was showing age. Seating seemed a bit cramped. Food was plentiful, but average. AVOD system was acceptable for the length of flight. Flight attendants were pleasant and accommodating. However, disappeared after the meal service. For a 5 star rated carrier, it was missing in economy, must only apply to first class. Would not fly again.

Hainan Airlines customer review :  13 June 2012 by D French   (UK)

PEK-PVG-PEK. Was the cheapest flight I could get so wasn't expecting much. What a pleasant surprise. Excellent food, new clean and comfortable cabin and seats (A340-300 out, 737-800 return) efficient and courteous staff at check-in and onboard. Need to be stricter with take off safety though - the girl next to me was allowed to have her laptop out for take off which on all other airlines I have flown with is a complete no no. Checked in just too late on return leg - check-in assistant could have been friendlier but directed me to another counter where a very helpful lady got me on the next flight. Overall excellent and wasn't surprised when I discovered the five star rating. (Just be aware that T1 at PEK belongs to Hainan but if arriving on the airport express train at T2 you need to allow 15 mins to ensure you are at T1 on time and it's all on foot/travelators).

Hainan Airlines customer review :  13 June 2012 by D Manning   (USA)

PEK-CAN. Boeing 737 looked old, but it was fairly comfortable. I had just flown in from Seattle via Hainan, and was a great experience, but this one was not as good. To my surprise, the same FA's who were on the previous leg of the trip, from SEA to Beijing, were on the flight, and were a little crabby after 12 hours on a different plane. When I said I didn't want any food, she seemed concerned, and only after much persuading, did she go away. Overall, not the best, but not horrible.

Hainan Airlines customer review :  23 May 2012 by G Ireland   (USA)

YYZ-PEK in Business Class. Check-in at YYZ was uneventful, HU uses the KLM Lounge which is average. Boarding was smooth and the ritual juice and champagne were brought around. A340-600 with conventional 2-2-2- seating. The "lie-flat" seats only go back 168 degrees were a little battered. Flight was on time but the drink and meal service was slow. The English of a couple of the FA's was not great. They ran out of western meals by the time they got to me but the shrimp and stir-fried noodles were excellent. The second meal service was adequate but less inspiring. Arrival in PEK was on time and the promised limo was waiting to take me downtown. All in all, a good flight.

Hainan Airlines customer review :  16 May 2012 by A Johnsen   (USA)

Roundtrip flight from Beijing to Taipei and it was an overall miserable experience. While the crew, for the most part, was relatively friendly and helpful, the planes felt old and well-used (despite being new 737-800s). On both legs, rafts took up significant portions of the overhead storage space and on the return flight, my seat back was broken and would not stay upright, my air blower barely worked, which was not pleasant considering how hot the cabin was. Finally, my flight out to Taipei was delayed 3 hours and they actually served us our breakfast while still at the gate. This was the only real indication that the delay would be a long one since the very few announcements we received only stated that we were being delayed.

Hainan Airlines customer review :  2 May 2012 by D Manning   (USA)

SEA-PEK. A330-200 was very clean, as were the lavatories. The food was good. The snack they served us was seaweed covered peanuts, which were very good. In Seattle, the customer service agent was very polite and helpful, and got us four middle seats together. Flight attendants onboard were very nice and friendly, and the flight experienced no delays.

Hainan Airlines customer review :  25 April 2012 by S Osborne   (USA)

Seattle-Beijing-Chengdu return was a great experience! Ground staff and cabin crew went out of their way to help me. They were polite and food/drink service was very good. I had a 15.5 hour lay-over in Beijing and a good, clean hotel was included in my ticket price plus transportation to the hotel and back.