Hainan Airlines Passenger Reviews and Hainan Airlines Customer Trip Reports   an official 5-Star Airline       Add your Hainan Airlines review   Hainan Airlines official 5-Star ranking   Airline Reviews : A-Z Index   Customer Review scoring : Hainan Airlines   8.9 out of 10 62 reviews

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Check Hainan Airlines passenger information in our customer travel guide
		Hainan Airlines official 5-Star Ranking		Full-flat bed seats in Business Class (excl B767)
		Hainan Airlines Lounge Reviews		5-Star First/Business Class lounge in Beijing T1
		Hainan Airlines Economy class seat reviews		Award-winning cabin staff service
		Hainan Airlines Business class seat reviews		High Quality meal service across all cabins
		Hainan Airlines Passenger seat recommendations		First 5-Star Airline in mainland China
		Hainan Airlines Aircraft Seat Plans		Best Airline in China Award winner

HAINAN AIRLINES customer review :  16 May 2012 by A Johnsen   (USA)

Roundtrip flight from Beijing to Taipei and it was an overall miserable experience. While the crew, for the most part, was relatively friendly and helpful, the planes felt old and well-used (despite being new 737-800s). On both legs, rafts took up significant portions of the overhead storage space and on the return flight, my seat back was broken and would not stay upright, my air blower barely worked, which was not pleasant considering how hot the cabin was. Finally, my flight out to Taipei was delayed 3 hours and they actually served us our breakfast while still at the gate. This was the only real indication that the delay would be a long one since the very few announcements we received only stated that we were being delayed.

HAINAN AIRLINES customer review :  2 May 2012 by D Manning   (USA)

SEA-PEK. A330-200 was very clean, as were the lavatories. The food was good. The snack they served us was seaweed covered peanuts, which were very good. In Seattle, the customer service agent was very polite and helpful, and got us four middle seats together. Flight attendants onboard were very nice and friendly, and the flight experienced no delays.

HAINAN AIRLINES customer review :  25 April 2012 by S Osborne   (USA)

Seattle-Beijing-Chengdu return was a great experience! Ground staff and cabin crew went out of their way to help me. They were polite and food/drink service was very good. I had a 15.5 hour lay-over in Beijing and a good, clean hotel was included in my ticket price plus transportation to the hotel and back.

HAINAN AIRLINES customer review :  7 March 2012 by P Moor   (USA)

Flew from Seattle to Beijing and back last month, first time with Hainan. They were the cheapest, but the service was straight down the line, no problems with service, food or video etc. Legroom was tight in economy compared to the Alaska Air flight I was using to get to SEATAC, but I was happy, especially given the cost.

HAINAN AIRLINES customer review :  27 February 2012 by John Wu   (China)

Beijing to Shenzhen on A340-600. Seat was a lie flat business class seat with AVOD and came with a duvet and proper cushion. The cabin was showing its age somewhat. The meal was very good. I chose the western main, and it was very good. Departures from Beijing are from Terminal 1, flight delayed 90 minutes. Hainan didn't handle the delay that well on the ground - no updated information was provided, and announcements were only in Mandarin. In comparison to US and European flights of a similar length, service and seat were fantastic.

HAINAN AIRLINES customer review :  8 February 2012 by P Schulz   (Australia)

Beijing-Xiamen, definitely not the brand-new B737 I was expecting but a fairly old B737-400. Excellent crew, food okay and very speedy service. First domestic flight in China and Hainan Airlines was a good choice although I was hoping for more after reading they were a five star airline.

HAINAN AIRLINES customer review :  22 December 2011 by C Cooledge   (USA)

Beijing-Shenzhen-Sydney. Beijing-Shenzhen leg an A340, Business class a bit worn but very good for domestic service. 4-course meal served and drinks were prompt. Beijing-Sydney a new A330-300. 1x2x1 seating in business class, fully-flat seats that were extremely private. Dinner and breakfast served. Food is good but not as great as other 4/5 Star airlines. Apparently it is best to stick with the Asian choices. Seats and onboard services excellent and make up for the food. The value for money is spectacular.

HAINAN AIRLINES customer review :  10 November 2011 by J Curd   (USA)

Hong Kong (Shenzen) to Beijing. Flight delayed a few hours but I ate dinner in the first class lounge. Once finally onboard everything was seemingly brand new. The airbus A330 was very clean and the flight attendants provided more food. The airline was a very pleasant surprise and great value for the money.

HAINAN AIRLINES customer review :  31 October 2011 by L Wang   (UK)

INC-PEK-BRU-BHX, transfered in Beijing and Brussels. Economy class. INC-PEK and PEK-BRU operated by Hainan airlines and BRU-BHX operated by Brussel Airlines. Connecting service is efficient, I got all my boarding passes at PEK and my luggage delivered directly to Birmingham. Polite staff and fairly new 737-800 (INC-PEK) and A330-200(PEK-BRU). I ordered seafood online and it was tasty. Worthy of ticket price.

HAINAN AIRLINES customer review :  13 September 2011 by C Cooledge   (China)

Shanghai-PEK. Business class was $100 for a one-way ticket. A330 was clean, seats are lie-flat, food is great (for a 1.5 hr flight) and flight attendants were well trained. Completely exceeded my expectations.

HAINAN AIRLINES customer review :  6 September 2011 by Tim Kelly   (Australia)

Sydney to Shenzhen return. One way Economy and the return flight in Business Class. For the Economy sector I was given an exit row seat automatically (I am 203cm tall) and did not have to ask. The food was good, video on demand excellent and the cleanliness of the bathrooms impressive. My only criticism was that they told me that they only have 2 bottles of white wine in Economy for a 9 hr journey. Coming home I paid for an upgrade to Business Class for the over night journey back to Sydney. There was no-one in 1st class and only 4 people in Business Class, the crew upgrade all passengers to 1st class cabin and provided Business Class service. The food and wine list had many choices although my video on demand did not work in 1A. Being a taller person, I still did not fit on the lie flat bed. However with the combo of Y class outbound and J return the fare represents great value for money.

HAINAN AIRLINES customer review :  1 September 2011 by Norman Ho   (Australia)

Sydney to Shenzhen return. Leaving Sydney delayed 6 hours due to adverse weather in Shenzhen, but passengers were well looked after, given a meal voucher and informed of the expected departure time. Cabin seat was comfortable, good meal service and helpful crews. Meal service flying back from Shenzhen was particularly good, considering I was in Economy cabin.

HAINAN AIRLINES customer review :  21 August 2011 by J Blanchard   (China)

PEK-SVO, LED-PEK. Service was fine, staff try very hard with their English but I would not rate it as fluent. My flights were both on time, the B767 LED-PEK was cramped and in need of replacement.

HAINAN AIRLINES customer review :  25 May 2011 by Chris Huntoon   (USA)

Seattle to Beijing return. This airline was the cheapest, but came with a very good rating from the website. I felt pretty cramped, but then again I was a 250lb guy, so it was probably to be expected. AVOD a bit finicky and the movie selection wasn't great, but it was better than nothing for 11 hours. The Western food selections were mediocre at best. The staff speak little English that it was hard to communicate that I wanted something else. Food aside, this was a clean, efficient airline that I would fly again, but might shell out the extra money for an upgrade.

HAINAN AIRLINES customer review :  12 May 2011 by J Porle   (USA)

Flew From Chongqing to Guangzhou on a 737. The staff was very friendly and spoke almost perfect English. A meal was served even though the flight was barely an hour. I would go out of my way to fly Hainan.

HAINAN AIRLINES customer review :  1 April 2011 by Jan Aghina   (Netherlands)

Brussels-Shanghai A330-20. Flight attendants friendly and helpful, tasty food, clean toilets during the whole flight. On the flight back we seat in row 20, super legroom, but a lot of Chinese passengers took row 20 as a bypass to the toilets - not so pretty!

HAINAN AIRLINES customer review :  30 March 2011 by Eric Wang   (Canada )

Toronto to Beijing last month in Business Class. Overall quite satisfied with the food and the service. Excellent mannered flight attendants and comprehensive movie choices on the Personal Entertainment System. The seat is very comfortable too. Additionally, the meal is tasty and passengers are allowed to order anytime they wish.

HAINAN AIRLINES customer review :  22 January 2011 by Casper van der Walt   (China)

Kunming to Haikou and was pleasantly surprised by this airline!. I have flown many times in China and I had the best flight ever with Hainan Airlines. New plane B737-800, very friendly cabin attendants who could speak good English and tasty food. Will definitely use them again. Everything began with check-in (long lines at check-in) where a friendly young man took my luggage and checked me in as I was the only foreigner on the flight. I felt a bit guilty! For the first time on a Chinese airline, friendly and smiling FAs. The other Chinese airlines can learn a thing from Hainan airlines!

HAINAN AIRLINES customer review :  14 January 2011 by Julian Lou   (Canada)

It's one of the best airlines I have taken (other is Cathy Pacific). Flight attendants are very, very friendly. The ticket price is low as well.

HAINAN AIRLINES customer review :  24 December 2010 by E Liu   (USA)

Beijing-Shanghai economy class on an A330. This airline is a class act, I've flown nearly every major Chinese airline, and Hainan Airlines definitely stands out. The cabin crew spoke excellent English. Each economy seat had a personal video screen with more choices of Western movies, games, and short features than many business class international flights offer. Food and beverage service prompt and efficient, always with a smile.

HAINAN AIRLINES customer review :  26 October 2010 by J Drolet   (Canada)

Beijing-Xi'an. We boarded on the tarmac then sat on the plane on the ground for 90 minutes due to air traffic congestion. Flight crew very friendly, polite, bowed during the announcements before and at the end of the trip. It is quite the treat to be served a meal on a domestic Chinese flight - a long dead practice here in North America! The breakfast meal was somewhat strange though : a vegetable porridge andsandwich. It was a nice flight, the plane was a fairly new Boeing 737-800. It was my 1st time flying a domestic Chinese airline but an interesting experience at that.

HAINAN AIRLINES customer review :  14 September 2010 by Z Mathew   (USA)

Beijing to Xian. First time flying on this airline and I was really impressed. Clean, well- maintained planes, excellent inflight staff who were very attentive. Everyone in our tour group (made up of Americans and Canadians) commented on the excellence of service and food compared to the US airlines. Not even close, this Chinese airline was way above most airlines I have travelled. The cabin crew stood and bowed to the passengers as the inflight announcement, just before landing, thanked all us for choosing to fly with them. I would definitely recommend this airline both within China and internationally as they have started flying to other countries.