|
|
|
Hainan Airlines Passenger Reviews and Hainan Airlines Customer Trip Reports
|
|
|
|
|
|
WATCH
Hainan Airlines cabin service videos |
|
Hainan Airlines Customer review : 29 April 2013 by William Bonney (USA) |
| Rating : 10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
We had 2 hours to catch a connecting flight from Chengdu to Beijing to Seattle. We had to pick up our
luggage at baggage claim in Beijing and then go to terminal 2 to get our prepaid ticket and check our bags
and go through the detectors and get out to the correct gate. We probably would not have made it on time
without the helpful Hainan Air attendant who walked with us through all of the afore mentioned stations and
waited with us. With his help it took 1 hour and 20 minutes which gave us 40 minutes before take off and no
stress. I will fly them on my next trip to Asia.
|
|
Hainan Airlines Customer review : 23 April 2013 by Konno Yusuke (Japan) |
| Rating : 10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
PEK to TXL Germany, flight: HU489. Beyond my expectation. Aircraft was quite new, the entertainment
system is acceptable. Cabin crew are nice and smiled all the time, checked the cabin every time I opened my
eyes, and one stewardess answered my questions attentively. Meals served hit the spot for economy.
Inbound was as good as the outbound flight.
|
|
Hainan Airlines Customer review : 22 April 2013 by S Kennedy (Canada) |
| Rating : 3/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Toronto to Beijing. Seat legroom was minimal, cabin interior was dirty and shabby. My seat table and the one of my
neighbor was filthy, with food and other matter from previous use. One of the washroom sinks was broken so there was
no means of washing your hands. AV system kept shutting down. Overall it was a very unpleasant experience and my last
with this airline. Pay a little more and get some basic comfort.
|
|
Hainan Airlines Customer review : 28 December 2012 by C Tudehope (Australia) |
| Rating : 10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Took multiple domestic flights with HU in December from PEK to SHA and XIY on their 330 and 737-800
aircraft. All flights were pretty much on time (the latest was 5 mins late). Onboard catering was superb for a
domestic flight with as much as I would expect on an international flight - and then they came to ask who
wanted seconds! Inflight entertainment was provided on the 330 aircraft, which again, was of an international
standard. The terminal in PEK which is solely used by HU is very pleasant and easy to use. The crew were
very friendly and promptly answered any enquiries. The legroom was great (I'm 6'4" - so that's no easy feat)
and in general, having done extensive travel, I would say this is the best domestic airline in China. No
hesitations in flying with them again.
|
|
Hainan Airlines Customer review : 6 December 2012 by M Sun (Hong Kong) |
| Rating : 8/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
PEK-YYZ. Business Class. Hainan uses the KLM lounge in YYZ which was very standard. Seats in 1-2-1
configuration, new business class. Breakfast was adequate, Lunch was nice - western dishes and dinner I
chose Chinese dishes which were the best I had on the fight. Entertainment was nice but a little bit cheesy.
The seats are comfortable. Would definitely recommend.
|
|
Hainan Airlines Customer review : 27 November 2012 by Peter Thackray (UK) |
| Rating : 6/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
YIX-CTU Economy. Flew B737-700. Inside fitted out with their Red colour scheme, economy seats OK, but
not much leg room. Flight slightly late due to late departure. English announcements made. Hot drink and
packet of dried Pea snack given which was OK on a 75 minute flight, may not be quite so good for a longer
flight. Cabin clean but slightly tired looking.
|
|
Hainan Airlines Customer review : 21 November 2012 by P Muntz (USA) |
| Rating : 6/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
SEA-PEK-CAN roundtrip. Hard not to recommend Hainan in light of the price difference between Hainan and
other airlines. However, the aisles are narrow. For the SEA-PEK flight (Airbus A330-200), legroom was tight.
Seats are not well padded and by the end of each trip, I could hardly sit still. The big thing to be aware of,
though, is the transfer process in Beijing. Upon arrival in Beijing, we had to deplane by walking down 2
flights of stairs, board a shuttle bus to the terminal, up another couple of flights of stairs, claim your checked
bags, go through immigration, walk 15-20 minutes to a different terminal, check in for the next flight and
recheck your bags, then go to the gate and wait for the flight. My experience flying to China is limited but I
think this process is more convoluted than with other airlines. There were 2 meals on the 11 hour flights
across the Pacific and one on the in-country flight and they were all good. Beverage service leaves
something to be desired. On the long flight, I think we were offered drinks only 4 times and each time using
very small cups. The seatback video system has a decent array of choices but is very glitchy and can be
difficult to use. Headphones are a little uncomfortable and use the Asian double-plug connection so single-
plug US headphones will not work properly. The crew were good, though not as consistently present in the
aisles as on other airlines, and spoke English well. On my return trip, I found myself I'd probably try to use a
US airline for the US-to-China flight, but in reality, due to the fact that Hainan is $200 to $400 cheaper than
the next least expensive option, I'd probably opt for Hainan again.
|
|
Hainan Airlines Customer review : 14 November 2012 by T Impson (China) |
| Rating : 10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Hangzhou to Shenzhen on a 737-800. Plane was well maintained and the leg room excellent. The snack box
served was ok for such a short flight. Departed and arrived on time and our luggage was out fairly quickly.
English announcements could be made more clear but otherwise great staff. Hainan Airlines still seem to be a
great choice when travelling locally in China as the price is good with good service and nice clean,
comfortable planes.
|
|
Hainan Airlines Customer review : 23 October 2012 by Janis Kruzevnaks (Latvia) |
| Rating : 7/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
BRU-PEK-CAN-PEK-TXL Economy. Seat width and pitch is pretty comfortable, although on first long haul leg
plane was pretty worn, seatback was fully reclinable. Staff very friendly, inflight entertainment had plenty to
do for the whole flight. Nice service on local flights from PEK to CAN, also very friendly staff and meal was a
really nice touch for 3.5 hour flight.
|
|
Hainan Airlines Customer review : 22 October 2012 by D Beckenbaugh (USA) |
| Rating : 10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flight out of SEA delayed. Arrived PEK 3 hours late and watched my connection to PVG leave as we landed.
Booked on the next CEA flight and got to the gate with 5 minutes to spare. On flight last year from Shenzhen to
SEA, flight into PEK was weather delayed (snow) and I missed my connection. HU was still running daily flights
at that time and rebooked me to next day. I asked for discount voucher for hotel but was refused. Instead, they
gave me a free hotel, meals and ground transport. Even though it was my agents fault for booking flight connection too
close. Only problem seems entertainment system does not want to work in exit row.
|
|
Hainan Airlines Customer review : 18 September 2012 by Ian Hamilton (UK) |
| Rating : 10/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Beijing to Brussels, Business Class. Simply excellent service, great food and very comfortable seat on what
appeared to be a new aeroplane. The flight attendant spilt three glasses of red wine over me just after take-
off - she was mortified. I changed into a slumber suit and my jeans and shirt were returned to me thirty
minutes before landing, pressed and folded, without a hint of the wine stains.
|
Hainan Airlines customer review : 30 August 2012 by M Gustafsson (Sweden)
| |
Trip Rating : 3/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
Berlin-Bejing-Berlin. After food was served it took almost 40 minutes before drinks arrived. Pointed out this
to the FA's who however did no understand the problem. Thought it might have been a temporary glitch, but
the pattern was the same on the return trip. On the flight back to Beijing they served beer and wine with the
lunch, which in itself was terrible, but apparently they had a policy of not serving it with dinner. Strange! Bad
seat recline. Will go back to flying with Finnair when travelling to China.
Hainan Airlines customer review : 29 August 2012 by D Valero (Switzerland)
| |
Trip Rating : 5/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
Zurich to Beijing and onward to Shanghai Hongqiao on August 14/15. Return on 25/26 August. Overall, I
found it very mediocre: Positive aspects were the attitude and service from the flight crew and varied
entertainment offer on Zurich-Beijing legs. The passenger transit lounge in Beijing was great, as it gives you
the possibility to relax in a quiet place before continuing the journey. Negative aspects were the oldish
plane(s) from Zurich to Beijing and return (A330-200). The design was too pompous with red and
yellow/golden patterns and carpets. The two worst points I observed: for transfer the baggage needed to be
collected and checked-in again at another terminal, not only when entering China, but also on the return
journey, i.e. despite the "leaving China formalities" had already been cleared in Shanghai. The location of the
plane at Beijing airport was upsetting: Arriving from Zurich the whole plane was emptied with buses instead
of using an air bridge. When leaving Beijing the gate was so far from the aircraft. Passengers started making
jokes about whether we would arrive to Zurich by bus. I wonder what the causes are for this, as at 2 am
there may have been many air bridges ready to use. All in all it was ok.
Hainan Airlines customer review : 19 June 2012 by P Acheson (Canada)
| |
Trip Rating : 0/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
Three flights: (1) SEA-PEK May 12, 2012. Satisfactory flight, but almost inedible first meal. (2) Moscow-PEK
June 9-11, 2012. (20.55 Departure) Flight initially delayed 2 hours, then 11 more hours until June 10. Official
reason given was "weather." Unofficial reason (given to one transit passenger): pilot was too tired to fly.
Everyone with a Russian visa was taken to a nearby hotel for a few hours' sleep. Transit passengers left to
try to sleep in the airport. The next day, not a single word of apology was given for the delay. (3) PEK-SEA
June 11, 2012. Not a single seat in economy class would recline more than 0.5" (1.0 cm)! This made for a
mostly sleepless 11-hour flight. Some passengers opted for the floor, others made a mound of their blankets
and micro-pillows on their folding tables and put their heads on them. Attendants seemed just as surprised
as the passengers about the non-reclinable seats, as did a pilot I spoke to, upon arrival in Seattle.
Hainan Airlines customer review : 19 June 2012 by Bob Cleary (USA)
| |
Trip Rating : 3/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
Beijing to Seattle. Check-in at Beijing average and no issues, boarding a bit of a cattle call. Aircraft A30-200
was showing age. Seating seemed a bit cramped. Food was plentiful, but average. AVOD system was
acceptable for the length of flight. Flight attendants were pleasant and accommodating. However,
disappeared after the meal service. For a 5 star rated carrier, it was missing in economy, must only apply to
first class. Would not fly again.
Hainan Airlines customer review : 13 June 2012 by D French (UK)
| |
Trip Rating : 9/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
PEK-PVG-PEK. Was the cheapest flight I could get so wasn't expecting much. What a pleasant surprise.
Excellent food, new clean and comfortable cabin and seats (A340-300 out, 737-800 return) efficient and
courteous staff at check-in and onboard. Need to be stricter with take off safety though - the girl next to me
was allowed to have her laptop out for take off which on all other airlines I have flown with is a complete no
no. Checked in just too late on return leg - check-in assistant could have been friendlier but directed me to
another counter where a very helpful lady got me on the next flight. Overall excellent and wasn't surprised
when I discovered the five star rating. (Just be aware that T1 at PEK belongs to Hainan but if arriving on the
airport express train at T2 you need to allow 15 mins to ensure you are at T1 on time and it's all on
foot/travelators).
Hainan Airlines customer review : 13 June 2012 by D Manning (USA)
| |
Trip Rating : 7/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
PEK-CAN. Boeing 737 looked old, but it was fairly comfortable. I had just flown in from Seattle via Hainan,
and was a great experience, but this one was not as good. To my surprise, the same FA's who were on the
previous leg of the trip, from SEA to Beijing, were on the flight, and were a little crabby after 12 hours on a
different plane. When I said I didn't want any food, she seemed concerned, and only after much persuading,
did she go away. Overall, not the best, but not horrible.
Hainan Airlines customer review : 23 May 2012 by G Ireland (USA)
| |
Trip Rating : 7/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Business |
YYZ-PEK in Business Class. Check-in at YYZ was uneventful, HU uses the KLM Lounge which is average.
Boarding was smooth and the ritual juice and champagne were brought around. A340-600 with conventional
2-2-2- seating. The "lie-flat" seats only go back 168 degrees were a little battered. Flight was on time but
the drink and meal service was slow. The English of a couple of the FA's was not great. They ran out of
western meals by the time they got to me but the shrimp and stir-fried noodles were excellent. The second
meal service was adequate but less inspiring. Arrival in PEK was on time and the promised limo was waiting
to take me downtown. All in all, a good flight.
Hainan Airlines customer review : 16 May 2012 by A Johnsen (USA)
| |
Trip Rating : 3/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
Roundtrip flight from Beijing to Taipei and it was an overall miserable experience. While the crew, for the
most part, was relatively friendly and helpful, the planes felt old and well-used (despite being new
737-800s). On both legs, rafts took up significant portions of the overhead storage space and on the return
flight, my seat back was broken and would not stay upright, my air blower barely worked, which was not
pleasant considering how hot the cabin was. Finally, my flight out to Taipei was delayed 3 hours and they
actually served us our breakfast while still at the gate. This was the only real indication that the delay would
be a long one since the very few announcements we received only stated that we were being delayed.
Hainan Airlines customer review : 2 May 2012 by D Manning (USA)
| |
Trip Rating : 10/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
SEA-PEK. A330-200 was very clean, as were the lavatories. The food was good. The snack they served us was
seaweed covered peanuts, which were very good. In Seattle, the customer service agent was very polite and
helpful, and got us four middle seats together. Flight attendants onboard were very nice and friendly, and the
flight experienced no delays.
Hainan Airlines customer review : 25 April 2012 by S Osborne (USA)
| |
Trip Rating : 10/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
Seattle-Beijing-Chengdu return was a great experience! Ground staff and cabin crew went out of their way to
help me. They were polite and food/drink service was very good. I had a 15.5 hour lay-over in Beijing and a
good, clean hotel was included in my ticket price plus transportation to the hotel and back.
|
|
|
If you experience any problems submitting comments on the
above link, please use our general
Feedback Page |
|
|
|