Hainan Airlines Passenger Reviews and Hainan Airlines Customer Trip Reports   Hainan Airlines   38 reviews an official 4-Star Airline   Add your Hainan Airlines review   Hainan Airlines official 4 Star ranking   Airline Reviews : A-Z Index a SKYTRAX QUALITY APPROVED AIRLINE

PAGE 1 2

HAINAN AIRLINES customer review :  19 May 2010 by T Impson   (China)

Bejing to Hangzhou, flight was full but staff very prompt and efficient. Boarding was quick and plane departed and arrived on time. The cabin crew introduced themselves as soon as the plane levelled out and even bowed during the introduction. Very nice touch. Aircraft was very clean and new 737-800. The overhead tv`s had good entertainment. Food was not to my liking but nobody else in my group complained - so it must be me. The only complaint is that they continue to serve drinks and food when the plane is experiencing turbulence? How is it deemed unsafe to use the WC but its deemed safe to serve hot coffee? Other than that, no complaints. Would certainly recommend and will try and fly them again over other domestic airlines in China. They certainly are the only 4star airline I have flown on in China.

HAINAN AIRLINES customer review :  13 April 2010 by P Dean   (China)

Beijing-Brussels return economy class. Flight out from Beijing was pretty busy at about 70% capacity. was given a seat in exit row - quite useful because you get the extra legroom but seats are awful as the video monitor is placed with the tray on both your left and right on the aisle seats, with the middle two seats having only an armrest between the two. So if you are stuck in an aisle seat it is a nightmare. Luckily I got the two middle seats after some people decided to try their luck on another row. Food out from PEK was pretty rough, two services. Return was at capacity in Economy, food really good for Economy. Was stuck in middle of the 2-4-2 configuration on row 19 and not comfortable, only able to get up 3 times during the whole flight. Fluids a bit better with tea/water offered during flight. Service good considering flight capacity, attendants did a very good job. Very good inflight entertainment given usual standards from Chinese airlines, with a couple of films of really high quality. Full VOD with some 30 films on offer, screens mediocre but usable.

HAINAN AIRLINES customer review :  2 February 2010 by Ievgen Papanin   (Ukraine)

Guangzhou-Beijing was 1 year old B737-800. Everything was perfect from take off to landing. All stewardesses during flight were near you bringing water, giving breakfast etc. Even, if a person fell asleep, sticker was sticked to your chair and when you woke up stewardess brought breakfast immediately. The second flight was Beijing to Moscow with new A330-200. The same situation - very nice service, interesting onboard entertaining system, polite english-russian speaking stewards.

HAINAN AIRLINES customer review :  20 January 2010 by J Lapides   (USA)

Seattle-Beijing-Seattle. New airplanes, great business class seats that lie flat. In Seattle, they had a ground host who was there just to ensure everything was perfect. The inflight service was friendly and efficient. The only two negatives were a limited number of english language movies and limited in between meal food options. There were more movies on the return flight. Using Beijing terminal number 2 was a big plus as there are much fewer international passengers there, resulting in no lines at immigration.

HAINAN AIRLINES customer review :  19 January 2010 by J Depaepe   (Belgium)

BRU-PEK Business Class. 6 hour delay in Brussels, but flight was just perfect. Nicest flight attendants ever. New aircraft, very personal service, great food, entertainment very good. Missed our connecting flight to Seoul, but Hainan staff waited for us at the gate in Beijing and helped us book another flight. I would recommend this airline to everyone!

HAINAN AIRLINES customer review :  10 January 2010 by Pieter D'hamers   (Belgium)

BRU-PEK-BRU. New A330, good and friendly service. Vegetarian meals correct and good. Every seat with personal TV screen. Toilets were cleaned regularly and seat pitch was about 32 inch. Only minus was that some seats couldn't be adjusted. Price/value was my best China trip in 16 years. Also convenient arrival time in PEK and BRU (early in morning).

HAINAN AIRLINES customer review :  9 January 2010 by Y Chen   (Australia)

Beijing-Guangzhou B737-800 in economy. Despite the 30 minute delay, HNA did well to inform us and right afterward came the departure. Excellent service by flight attendants as they followed requests efficiently. Recommended.

HAINAN AIRLINES customer review :  16 December 2009 : by A Smith   (Australia)

XIY to CTU on Boeing 737-800 in Economy. Flight delayed one and a half hours due to weather, crew did their best to inform and entertain us during this period. After takeoff flight was absolutely the calmest ever- not the slightest hint of turbulence. Friendly crew explained patiently to pax (including why we were on a Shanxi Airlines a/c as they and Hainan have not fully merged at that time yet, and the a/c was yet too be repainted). Landing in Chengdu smooth and arrival equally so.

HAINAN AIRLINES customer review :  11 December 2009 : by Richard Borst   (USA)

Beijing to Xian on Hainan airlines. Very good service, on time departures. I would recommend it over the other domestic Chinese airlines.

HAINAN AIRLINES customer review :  4 December 2009 : by Wolfgang Poetzinger   (Germany)

I traveled Berlin to Beijing return in their A330 business class. This is a fantastic experience, with true lay flat seats that were comfortable to sleep. the meals were excellent ans tasty. Best of all, the Hainan Airlines flight attendants were the best - smiling, very attentive and they truly want to look after the passengers in the flight. Already looking forward to my return flight, and today read in China they are a 4-Star airline. I will not disagree with that, and hope they will try to elevate further from this to a 5-Star airline!

HAINAN AIRLINES customer review :  30 October 2009 : by R Levinson   (Hong Kong)

HU return flight SZX-XIY (Shenzhen to Xi'an) in Economy. Overall was happy with the service. English spoken clearly and effectively at each touchpoint including check-in, gate, inflight, and arrival on both outbound and inbound. Ticketing was effective and seat assignments were flexible (traveling with family so wanted to be together). Inflight staff very helpful and particularly friendly to our baby. All announcements made in Chinese and English and were understandable. Cabins were clean and in good repair. Outbound was older 737 and inbound was newer 737-800. Food was free of charge. IFE was non-existent though this is a fairly short flight so few points lost. Baggage arrived in one piece and without incident. For domestic China flights, Hainan is recommended in its own right and highly recommended against other domestic alternatives.

HAINAN AIRLINES customer review :  30 July 2009 : by Luc De Wilde  (Belgium)

BRU-PEK, SHA-PEK economy, PEK-BRU business. BRU-PEK and PEK-BRU were on a A330-200. Nice airplane, individual screens. On the return flight economy was oversold and showing my Brussels Airlines gold card was enough to get a free upgrade to business. However, we got the economy meal service. They upgraded a lot of economy passengers to business, so this was only a "partial" upgrade. Okay for us, as main reason for requesting an upgrade was the seat - allowed us to sleep 7 hours on the 10 hour flight. Seats were excellent, lie-flat. SHA-PEK was on a very new A340-600 - same seats, layout, entertainment system as on the A330-200. Overall a good experience

HAINAN AIRLINES customer review :  10 March 2009 : by Rob Boyce  (UK)

Beijing to Manzhouli return, good service in cabin that could do with a slight refresh. Crew pleasant and good service, including meal. Best emergency procedure video etc seen, with Chinese and English speech together with sign language. Very comprehensive as well, including 'brace' instructions for pregnant/overweight passengers. Excellent flight.

HAINAN AIRLINES customer review :  10 March 2009 : by A Azmeel  (Hong Kong)

SZX-PEK. Flight delayed, no information in English by airline staff. Plane was new. Seat was neat and clean. Cabin crew quite friendly and spoke English quite well. 3 choice of meal either fish, chicken or beef. Flight entertainment was poor. Overall, for the cheap price of 3 person, and the service we received, I would give one thumb up to the airline. Still a lot to do to upgrade service.

HAINAN AIRLINES customer review :  11 December 2008 : by G Rosa

Guangzhuo to Nanjing, fare convenient . Flight on time. Airplane clean if not new, standard seat pitch, meal and drinks minimal. Staff polite but not very friendly. Announcements in English almost unintelligible. Value for money but nothing above Chinese standard.