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Hainan Airlines Passenger Reviews and Hainan Airlines Customer Trip Reports



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Hainan Airlines Customer review :  20 September 2014 by H Xia    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HU7718 on Sep 8, HU7717 on Sep 10. Flew from Ningbo to Shenzhen and back. Got delayed 3 hrs on the return flight, but the crew were nice enough to serve everyone drinks and let us have our inflight meal before takeoff. Seats were surprisingly comfy, planes were new. Food was just okay (only 1 option). Inflight entertainment was non- existent but it was only a 2 hr flight, so who cares? Overall, I'd recommend HU for short-haul domestic flights. Seems to be a better option than the other major Chinese airlines.



Hainan Airlines Customer review :  7 September 2014 by J Thesen    (China)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew WUH-PEK-BRU and back in Summer 2014. Don't set your expectations too high. The flight to Brussels is always late, and again: I received a text message 3 hours before informing me it would be 1 hour late. The most inconvenient thing is transiting between Terminal 1+2 in Beijing - it is a long and cumbersome way. But also checking in took too long, and in Wuhan they shared their check-in counter with other airlines, thus very slow. There was no alcohol on the domestic flight and drinks were served 20 minutes after the meal (which is also rather mediocre). It is a Chinese thing, but as a Westerner I want my red wine together with the meal. The first intl. flight was on an old machine with rather old-fashioned IFE, way back was much better though. I missed English subtitles on their Chinese movies! A note on their website: Generally looking good, but the special meal option never worked, and on the last flight they put us on different seats than I selected. On the upside, things I liked: 1) We did the Airail segment to Paris but were not asked for our train tickets. 2) The red cabin interior is rather nice. 3) The transiting lounge in Beijing was very empty in the evening, seats comfortable and there was tea for free. However, next time I will choose a Western carrier, preferably Turkish Airlines.



Hainan Airlines Customer review :  19 August 2014 by P Sprumont    (Switzerland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Geneva-Brussels-Beijing on 5th August, return on 13th August. First and last legs between GVA and BRU crowded, but Brussels Airlines' crews managed to serve a light breakfast with good coffee. Lounge in Brussels by British Airways: acceptable for a 2-hour wait. Warm and smiling welcome aboard (not addressed by name, but I did not care). Helped to lift my hand luggage in the lockers, but not quickly enough on the return flight: my trunk fell on me. No harm done and the hostesses were so sorry and kind. Excellent meals with first-class wines (I loved the Sangre de Toro). Full flat beds where I could turn myself without problems (I am 185 cm), thin mattress and duvet. During both long journeys, I could sleep 7 hours, also due to quietness of Airbus A333. Finally, I was accompanied by a "guide" through Terminal 2 in Beijing, and driven in a limo to and from my hotel in Beijing. Cons: the lack of linguistic knowledge of the crew, especially on my flight towards Beijing. I shall certainly fly with them again.



Hainan Airlines Customer review :  26 May 2014 by Frank Zhao    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PVG-LHW. Window seat. Checkin was quick and efficient given that PVG is not Hainan's hub and not many flights out from PVG. My checked bag was overweight but they waived the charge. They changed their flight attendant uniforms from the winter dark purple to the summer bright grey, which looked nicer. The flight was delayed for half an hour due to the delay of the inbound flight. But the preparation and boarding afterwards were quick and efficient. Seat was standard and comfortable, not so different than other major domestic airlines. I ordered a sea food meal, a special meal service that you can order on their website if you bought the ticket there. My food was served before the cabin food service and It was superb and way beyond my expectation. It looked and tasted better than some international flights to the US. Flight attendant was polite and carefully performed security check before take off and landing, which was very professional. The entertainment was mundane, but it was the same standard across China. Overall I was very satisfied with this flight and would definitely fly them again.



Hainan Airlines Customer review :  24 May 2014 by D Brown    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Urumqi to Xi'an. Flight on time. Food served promptly and quite adequate. Cabin staff very efficient and professional compared to the state owned airlines. Not very proficient in English but this was a domestic crew. Having flown several Chinese carriers they are outstanding and I would choose them again.



Hainan Airlines Customer review :  18 May 2014 by M Grueber    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Brussels to Xian through Beijing. From start to finish the staff service was excellent. Ok, some of their English is not what you may expect as a foreign traveler, but they try so hard, smile and are genuine. Food was top class on all flights, and seat comfort is much better than European carriers like Lufthansa or KLM. Airport service no bad in Beijing, but this was little slow because you need to change terminal. Otherwise, all is highlight recommended and I will travel them again soon.



Hainan Airlines Customer review :  22 April 2014 by R Tyson    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Review based on 1 RT economy flight from Seattle to Hangzhou via Beijing. I would rate them a solid 4 out of 5 on pretty much everything. Our connecting flight from Beijing to Hangzhou was cancelled 2 days before flight. They contacted us by phone and gave us option of staying overnight in Beijing at their expense and taking first flight in morning, which we accepted. All that went off without a hitch. On arriving in Beijing on our way back to Seattle we were met at the gate by a Hainan employee who walked us through baggage claim, customs and security all the way to the gate for our Seattle flight, which was in another terminal. This was a tremendous help. Inflight service, food, etc was neither remarkably good or bad. They were efficient and friendly, but don't have the noticeable class or polish of a top of the line carrier. Also, the English language skills of their reservation staff is just barely adequate. I had to contact them by phone several times prior to the flight to confirm our flight change and that proved fairly stressful, though everything worked out in the end. Both international flights appeared to be new or nearly new aircraft. Connecting flights between Beijing and Hangzhou were noticeably older, but clean and well maintained. Overall I'd say they are quite acceptable for a budget airline, though a notch below the top of the lines such as Singapore airlines. Would not hesitate to fly with them again.



Hainan Airlines Customer review :  22 April 2014 by S Wing    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chicago to Beijing RT - 787-8. Check in on both ends was seamless, but had ORD had a long line. IFE was quite up- to-date with movies and TV, no shortage of things to watch during the ~14 hour flight. Seat was one of the better coach seats I've ever sat in, with the recline mode putting into a relatively comfortable sleeping position. Food was really quite decent, but won't win any awards if served on the ground somewhere. Service was generally attentive and kind without being overbearing. May not go out of their way to ask about you, but will field any request that comes their way. 787 was very comfortable and noticeably reduced fatigue. Overall 787 on Hainan is a great product, especially at the price.



Hainan Airlines Customer review :  22 March 2014 by Liu Ling    (Canada)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dec 2013, Toronto - Beijing and Beijing - Toronto. They lost our seat reservation both ways to start with then when they finally had found seats so we could sit together as soon as we got onboard my husbands seat was broken and there was no other seat available. Coming back the same thing, seat backrest broken, would not stay upright or down and both ways we had no entertainment at all. Food was so so, the only thing we can say is that the staff were very pleasant.



Hainan Airlines Customer review :  19 March 2014 by Wilson Chung    (Canada)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

March 14, HU 7982, Taipei to Guangzhou - 737-800. Old dated plane with uncomfortable seating and a very pungent bathroom. No electronic equipment allowed on entire flight - flight attendant will go out of their way to make sure your electronic equipment is switched off. Will avoid this airline from now on. Food was good though.



Hainan Airlines Customer review :  17 March 2014 by R Sparrowe    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-PEK on 787, then PEK-PVG on a 737, and return in Business (First) Class. Easy check-in and boarding at ORD. Attentive service, great seat (flat bed), and AVOD with 20 or so current movies. Tip: spread the duvet out on the seat and sleep on top of it as the cushions are very firm. On landing in Beijing, we had to transfer from Terminal 2 to Terminal 1. Instructions were clear, but we couldn't locate the shuttle and walked the distance between Terminals. If you are young, this is no problem. If old and creaky like us it is a long walk. Flight from PEK to PVG was ordinary 737 with standard "first class" recliners as would be found in domestic flights in the U.S. The return leg from PVG to PEK was the same as the outbound, but once arriving in PEK we were met by a gate agent, herded to a bus, and taken from Terminal 1 to Terminal 2. Along the way we gathered our bags, then rechecked them. That saved us a lot of wandering through corridors dragging luggage. I was surprised to realize that our 787 flight boarded off-terminal, it was a long bus ride out to the plane. Once on board, however, the champagne arrived and all was well. Food on the return trip seemed fresher, and the flight attendants were much more capable and attentive - more like Asiana than a regional Chinese airline. Overall, a terrific experience - and at the $2150 teaser fare to go round trip in the front cabin there is little to complain about!



Hainan Airlines Customer review :  3 March 2014 by S Lie    (Belgium)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HU492 from BRU-PEK on 23 Feb 2014. The check in supervisor was very polite and helpful. However the plane, A330-200 was very old, very uncomfortable for a long haul flight. Seat was very small, dirty and the toilet smelt. The screen on seat 20 (emergency) was not straight, entertainment film selection was not up to much. Food had no taste, portion and tray was too small, with plastic knife spoon and fork. The cabin crews were superb, polite and smiling, but the service was not up to international standards. The return flight HU491, PEK-BRU with a newer A330-200, but again seat no. 10 the seat arm support broken, smelly toilet. Lack of aircraft cabin maintenance.



Hainan Airlines Customer review :  25 February 2014 by Frank P Zhao    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HU7735, Jan 20, 2014. LHW to PVG on B737-800. Economy class aisle seat. The plane is old but very well maintained. Very good and attentive service. Sat in the aisle and was bumped by a flight attendant walking by, and she immediately apologized for that causing this problem. When plane began descending service surveys were distributed to customers. Food was average, but compared with the food of other major Chinese airlines, it was not bad at all. Flight attendants were polite and smiling. There was no personal entertainment system and only screens underneath the overhead bin. I would definitely fly Hainan again.



Hainan Airlines Customer review :  10 February 2014 by Cora Martin    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IAH to ORD to PEK. I flew American Airlines through a codeshare flight and transferred at O'Hare onto Hainan Airlines (economy). The new Dreamliner plane seemed pretty nice and the seats were comfortable, their Mango juice and Coconut juice is delicious. Two hours into the flight, I was asked by one of the flight attendants to turn off my phone, which was in Airplane Mode. I told the Flight attendant, who spoke very limited English, that it's in Airplane Mode, but he insisted that I must turn it off. Aside from the crew's and pilot's lack of English skills, the food is just subpar and the sides they give you are barely edible. The inflight entertainment system kept restarting every 10 minutes.



Hainan Airlines Customer review :  28 January 2014 by Steven Cao    (China)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai Pudong-Haikou on Jan 21, old B737-700 but clean and well maintained. On time departure and arrival. I checked-in online and printed boarding pass one day before which is very easy and efficient. Spacious legroom and comfortable seat, various news paper and magazines provided for economy class, cabin crew friendly. Food quality is poor like any other Chinese airlines.



Hainan Airlines Customer review :  28 January 2014 by A Ho    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew return between SEA and PEK on a new 787 this month. Business class cabin and seat is comfortable but not as good as top tier airlines. Cabin crew polite, professional and helpful, significantly improved compared to my experience several years ago, but still a bit behind other Asian airlines such as EVA. Food is excellent. Ticket bought at the last minute, a bit expensive at 7k+ but cheaper than Delta. For a direct flight between these two cities, there are no better choices. Terminal 2 at PEK airport is the most convenient terminal, easy in and out. Will have to fly this routes several times this year and will choose Hainan again. One very attractive benefit of flying Hainan business class into Beijing, if you make prior arrangement via phone or website, they will provide free transportation to and from PEK airport in a MB car. Enjoyed this every time, considering the congestion in Beijing and poor taxi experience.



Hainan Airlines Customer review :  20 January 2014 by T Freiburghaus    (Switzerland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK-CAN, A330-300, typical Chinese interior, doesn't make the impression of being designed for international standards (the plane was only two years old). Nice AVOD with a wide range of movies in all languages (English, French, German etc.). Food and Service ok, flight was on-time. Online check in worked perfectly. Overall good flight.



Hainan Airlines Customer review :  14 January 2014 by D White    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business Class from Chicago-Beijing-Bangkok. Had great flights going out. The new 787 is a wonderful aircraft and the A330 was also comfortable from PEK to BKK. On the return, On the return, Hainan changed aircraft's from BKK to PEK. I was again in Business Class and the 737 was an awful choice for an international flight. The seats were extremely uncomfortable and the inflight entertainment was non-existent. I have enjoyed Hainan, but am now wary when it comes to its choice of aircraft.



Hainan Airlines Customer review :  14 January 2014 by Robert Wallace    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew in late Dec 2013 and early Jan 2014 in Business Class from Chicago to Beijing to Bangkok and then back. The new Dreamliner was a nice, comfortable flight. Some of the flight attendants don't speak English well, and one of the flight attendants on the flight from Chicago to Beijing was obviously very new and was struggling - but tried none-the-less. At check-in there always seems to be confusion about what the transfer process is in Beijing. One of the real pains is that they will not issue you both tickets when you check in. If your transfer time is more than 4 hours, be prepared to sit in the airport until they open the check-in counter. Note the airport in Beijing (Terminal 2 in this case) is not set up for international transfers. You will have to go through immigration and customs, so do fill out both the arrival and departure forms (despite any advice to the contrary, which we received from flight attendants). The immigration process is not straightforward and we were shuffled from line to line despite being in the correct line to begin with. After making it through Security (again, confusing and not straight forward) don't get your hopes up on the lounge - it's a run down lounge with poor amenities - big disappointment after seeing the lounge in Terminal 1 advertised for domestic flights. In all, flying internationally with Hainan is not an all positive experience, but of the airline listens to its Customers and resolve these issues to bring it up to he standards and ease of flying as with most world airlines, there is potential here.



Hainan Airlines Customer review :  25 December 2013 by J Estrada    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

December 21 2013 flew Business Class SEA-PEK-BKK. Flew to SEA on American Airlines code share first class. Check-in with American was very busy, and the luggage conveyor belt was broken at first class check-in. The agent knew nothing about Hainan but managed to check my bag through. Arrived in Seattle and went to the British Airlines Terraces lounge, where I was told Hainan hasn't used the lounge for over 4 months and that their lounge was in the other terminal, about twenty minute walk each way. The Hainan gate agent first said that she wouldn't recommend that I go to the lounge because of the distance, but then wrote me out an invitation. The business seating on their A330 is 2-2-2 in two cabins. We were served snacks and non-alcoholic welcome drinks pre-departure. The seats are lay flat and they do make up the seats with pads, sheets, and a fluffy comforter. Additionally, they offer pyjamas - nice touch. Although no menus were distributed, and the English language skills of the flight attendants is very poor, the food was good, both Western and Asia selections. Beverage service and selection is extremely limited. It took over one hour after reaching cruising altitude before any beverages were served. The beverages on offer were extremely limited. One type of champagne, white, and red wine. No premium brands. Liquors were also extremely limited. Transfer in Beijing was horrible. Hainan ground agents told me that I had to clear immigration and customs and collect and recheck my check bag. While waiting a general service agent came up to me and in perfect English said that I should go to the departure counter, as my bag would not be coming off. It was checked all the way through, but Hainan agents are all too new to know this. The lounge on the website is not one that was offered. They only show the first class lounge, and business class is contract hosted in a rather dated lounge. The only food on offer was soup or pastry, and beverages were also limited. There was a shower facility with limited amenities. The A330 had the new staggered business class seating. Again, no menus and the flight attendant English poor. No premium cocktails available, only two types of beer, one red wine, and one white wine. No champagne. No Fast Track access provided. The fare was cheap, but you get what you pay for. I will see if there is any difference with the return flight on the new Dreamliner.



Hainan Airlines Customer review :  29 October 2013 by Julian van Podex    (Germany)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Xi'an to Shenzen. Check-in quick. Done with mediocre English but enough to get it done. Only foreigner on board. Staff efficient at best. Food was pretty bad, in general an "OK" flight to get from A-B but that is about it.



Hainan Airlines Customer review :  17 October 2013 by Douglas Karr    (Canada)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight was from Toronto to Beijing China and return. Good food, good service, poor seats. I have never sat on such an uncomfortable seat. Some seat backs would not stay upright. Duct tape on some seats and pocket was pulling apart where the magazines where stored. Airplane was a A340. Each flight was 13 hours. The seats need to be replaced.



Hainan Airlines Customer review :  6 August 2013 by M André    (Germany)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Berlin - Bejing. A330, cabin was in fair condition, but nothing special. Seat had a defect, I could not adjust the backrest, from the upright position, the entertainment system was in poor condition, but worked. Had a 1.5hr delay to Beijing, connection flight to Hong Kong was cancelled. Only by chance we learned about the cancellation and a bus to a hotel. Until we were informed in the hotel that there will be a flight that night so driven back to the airport. Flight back worked well. Lesson learned, never transit over China anymore, taking a quality airline, like Lufthansa, Cathay, BA and the long distance flight to HKG directly to the final destination.



Hainan Airlines Customer review :  31 July 2013 by Guy Allen    (Canada)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Beijing to Toronto, HU 7975, July 17, 2013. Very uncomfortable, seat too small. When the person in front reclined her seat, it crushed my knees. The in-flight entertainment at my seat did not work on either flight of a round trip. The screens of several people around me did not work either.



Hainan Airlines Customer review :  29 July 2013 by M de Beer    (China)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto - Beijing in Business with a family of 4. Airbus 340's interior is certainly showing its age. They double assigned one of our seats, but this was fairly quickly resolved on board. Upon departure it was apparent that virtually 80% of all head sets were faulty. The 3 pin plug is in an impossible location and flight attendants had to perform incredible manoeuvres to plug in "new" headsets. Decent selection of movies, but the image quality is poor and system keeps cutting out. It is worth noting that while the many online seat plan sites indicate that the business class seats offer power outlets, this is not the case! Seats recline but as it is no lie flat bed, those used to sleeping on their stomachs may find it hard to get some sleep. Flight attendants automatically refill your drinks, which is nice. Dinner tray was served with starter and dessert pre-set, and main courses were served separately. My tray was cleared prior to my main course being served, which is nice, but it meant my dessert was gone as well. All in all it was decent value for money, but if your budget allows for full service business class, I would not recommend Hainan Airlines.



Hainan Airlines Customer review :  6 July 2013 by N Spronk    (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto to Shanghai return, via Beijing. Travel dates supposed to be 17/06/2013 - 29/06/13. Departing plane was late and cost me my Shanghai Connection and one night. Return flight from Shanghai to Beijing was delayed 8 hours and cost me connection to Toronto on the 29. Incredibly, they could not put me up on another connecting flight until July 3! To get this, I had to stand in a 2.5 hr queue. I found the food on Hainan better than average, legroom below average (I am 6'1"). My flight over had good movie selection but annoyingly bad sound. The plane was too hot.



Hainan Airlines Customer review :  6 June 2013 by P Brown    (Canada)

Rating : 5/10

Score 5 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew first class round trip. Flew on a highly discounted fare. Seat was similar to Thai and Lufthansa's A340-600 first class seat. This 340-600 is worn. Video was broken at my seat outbound. All AV is old and antiquated. Crew try to be very helpful. Food was delicious. Especially Chinese offering on return flight from Beijing. Beautifully presented. Helpful check-in at Beijing. If you book their free limo they meet you at curb side and escort you as far as immigration. Lounge at Beijing was good. Only person in the first class lounge. Overall good value for the money. Only $1400.00 more than business return. Well worth it for the extra space.



Hainan Airlines Customer review :  29 April 2013 by William Bonney    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We had 2 hours to catch a connecting flight from Chengdu to Beijing to Seattle. We had to pick up our luggage at baggage claim in Beijing and then go to terminal 2 to get our prepaid ticket and check our bags and go through the detectors and get out to the correct gate. We probably would not have made it on time without the helpful Hainan Air attendant who walked with us through all of the afore mentioned stations and waited with us. With his help it took 1 hour and 20 minutes which gave us 40 minutes before take off and no stress. I will fly them on my next trip to Asia.



Hainan Airlines Customer review :  23 April 2013 by Konno Yusuke    (Japan)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK to TXL Germany, flight: HU489. Beyond my expectation. Aircraft was quite new, the entertainment system is acceptable. Cabin crew are nice and smiled all the time, checked the cabin every time I opened my eyes, and one stewardess answered my questions attentively. Meals served hit the spot for economy. Inbound was as good as the outbound flight.



Hainan Airlines Customer review :  22 April 2013 by S Kennedy    (Canada)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto to Beijing. Seat legroom was minimal, cabin interior was dirty and shabby. My seat table and the one of my neighbor was filthy, with food and other matter from previous use. One of the washroom sinks was broken so there was no means of washing your hands. AV system kept shutting down. Overall it was a very unpleasant experience and my last with this airline. Pay a little more and get some basic comfort.



Hainan Airlines Customer review :  28 December 2012 by C Tudehope    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took multiple domestic flights with HU in December from PEK to SHA and XIY on their 330 and 737-800 aircraft. All flights were pretty much on time (the latest was 5 mins late). Onboard catering was superb for a domestic flight with as much as I would expect on an international flight - and then they came to ask who wanted seconds! Inflight entertainment was provided on the 330 aircraft, which again, was of an international standard. The terminal in PEK which is solely used by HU is very pleasant and easy to use. The crew were very friendly and promptly answered any enquiries. The legroom was great (I'm 6'4" - so that's no easy feat) and in general, having done extensive travel, I would say this is the best domestic airline in China. No hesitations in flying with them again.



Hainan Airlines Customer review :  6 December 2012 by M Sun    (Hong Kong)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK-YYZ. Business Class. Hainan uses the KLM lounge in YYZ which was very standard. Seats in 1-2-1 configuration, new business class. Breakfast was adequate, Lunch was nice - western dishes and dinner I chose Chinese dishes which were the best I had on the fight. Entertainment was nice but a little bit cheesy. The seats are comfortable. Would definitely recommend.



Hainan Airlines Customer review :  27 November 2012 by Peter Thackray    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YIX-CTU Economy. Flew B737-700. Inside fitted out with their Red colour scheme, economy seats OK, but not much leg room. Flight slightly late due to late departure. English announcements made. Hot drink and packet of dried Pea snack given which was OK on a 75 minute flight, may not be quite so good for a longer flight. Cabin clean but slightly tired looking.



Hainan Airlines Customer review :  21 November 2012 by P Muntz    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SEA-PEK-CAN roundtrip. Hard not to recommend Hainan in light of the price difference between Hainan and other airlines. However, the aisles are narrow. For the SEA-PEK flight (Airbus A330-200), legroom was tight. Seats are not well padded and by the end of each trip, I could hardly sit still. The big thing to be aware of, though, is the transfer process in Beijing. Upon arrival in Beijing, we had to deplane by walking down 2 flights of stairs, board a shuttle bus to the terminal, up another couple of flights of stairs, claim your checked bags, go through immigration, walk 15-20 minutes to a different terminal, check in for the next flight and recheck your bags, then go to the gate and wait for the flight. My experience flying to China is limited but I think this process is more convoluted than with other airlines. There were 2 meals on the 11 hour flights across the Pacific and one on the in-country flight and they were all good. Beverage service leaves something to be desired. On the long flight, I think we were offered drinks only 4 times and each time using very small cups. The seatback video system has a decent array of choices but is very glitchy and can be difficult to use. Headphones are a little uncomfortable and use the Asian double-plug connection so single- plug US headphones will not work properly. The crew were good, though not as consistently present in the aisles as on other airlines, and spoke English well. On my return trip, I found myself I'd probably try to use a US airline for the US-to-China flight, but in reality, due to the fact that Hainan is $200 to $400 cheaper than the next least expensive option, I'd probably opt for Hainan again.



Hainan Airlines Customer review :  14 November 2012 by T Impson    (China)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hangzhou to Shenzhen on a 737-800. Plane was well maintained and the leg room excellent. The snack box served was ok for such a short flight. Departed and arrived on time and our luggage was out fairly quickly. English announcements could be made more clear but otherwise great staff. Hainan Airlines still seem to be a great choice when travelling locally in China as the price is good with good service and nice clean, comfortable planes.



Hainan Airlines Customer review :  23 October 2012 by Janis Kruzevnaks    (Latvia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-PEK-CAN-PEK-TXL Economy. Seat width and pitch is pretty comfortable, although on first long haul leg plane was pretty worn, seatback was fully reclinable. Staff very friendly, inflight entertainment had plenty to do for the whole flight. Nice service on local flights from PEK to CAN, also very friendly staff and meal was a really nice touch for 3.5 hour flight.



Hainan Airlines Customer review :  22 October 2012 by D Beckenbaugh    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight out of SEA delayed. Arrived PEK 3 hours late and watched my connection to PVG leave as we landed. Booked on the next CEA flight and got to the gate with 5 minutes to spare. On flight last year from Shenzhen to SEA, flight into PEK was weather delayed (snow) and I missed my connection. HU was still running daily flights at that time and rebooked me to next day. I asked for discount voucher for hotel but was refused. Instead, they gave me a free hotel, meals and ground transport. Even though it was my agents fault for booking flight connection too close. Only problem seems entertainment system does not want to work in exit row.



Hainan Airlines Customer review :  18 September 2012 by Ian Hamilton    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Beijing to Brussels, Business Class. Simply excellent service, great food and very comfortable seat on what appeared to be a new aeroplane. The flight attendant spilt three glasses of red wine over me just after take- off - she was mortified. I changed into a slumber suit and my jeans and shirt were returned to me thirty minutes before landing, pressed and folded, without a hint of the wine stains.



Hainan Airlines customer review :  30 August 2012 by M Gustafsson   (Sweden)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Berlin-Bejing-Berlin. After food was served it took almost 40 minutes before drinks arrived. Pointed out this to the FA's who however did no understand the problem. Thought it might have been a temporary glitch, but the pattern was the same on the return trip. On the flight back to Beijing they served beer and wine with the lunch, which in itself was terrible, but apparently they had a policy of not serving it with dinner. Strange! Bad seat recline. Will go back to flying with Finnair when travelling to China.


Hainan Airlines customer review :  29 August 2012 by D Valero   (Switzerland)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Zurich to Beijing and onward to Shanghai Hongqiao on August 14/15. Return on 25/26 August. Overall, I found it very mediocre: Positive aspects were the attitude and service from the flight crew and varied entertainment offer on Zurich-Beijing legs. The passenger transit lounge in Beijing was great, as it gives you the possibility to relax in a quiet place before continuing the journey. Negative aspects were the oldish plane(s) from Zurich to Beijing and return (A330-200). The design was too pompous with red and yellow/golden patterns and carpets. The two worst points I observed: for transfer the baggage needed to be collected and checked-in again at another terminal, not only when entering China, but also on the return journey, i.e. despite the "leaving China formalities" had already been cleared in Shanghai. The location of the plane at Beijing airport was upsetting: Arriving from Zurich the whole plane was emptied with buses instead of using an air bridge. When leaving Beijing the gate was so far from the aircraft. Passengers started making jokes about whether we would arrive to Zurich by bus. I wonder what the causes are for this, as at 2 am there may have been many air bridges ready to use. All in all it was ok.


Hainan Airlines customer review :  19 June 2012 by P Acheson   (Canada)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Three flights: (1) SEA-PEK May 12, 2012. Satisfactory flight, but almost inedible first meal. (2) Moscow-PEK June 9-11, 2012. (20.55 Departure) Flight initially delayed 2 hours, then 11 more hours until June 10. Official reason given was "weather." Unofficial reason (given to one transit passenger): pilot was too tired to fly. Everyone with a Russian visa was taken to a nearby hotel for a few hours' sleep. Transit passengers left to try to sleep in the airport. The next day, not a single word of apology was given for the delay. (3) PEK-SEA June 11, 2012. Not a single seat in economy class would recline more than 0.5" (1.0 cm)! This made for a mostly sleepless 11-hour flight. Some passengers opted for the floor, others made a mound of their blankets and micro-pillows on their folding tables and put their heads on them. Attendants seemed just as surprised as the passengers about the non-reclinable seats, as did a pilot I spoke to, upon arrival in Seattle.


Hainan Airlines customer review :  19 June 2012 by Bob Cleary   (USA)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Beijing to Seattle. Check-in at Beijing average and no issues, boarding a bit of a cattle call. Aircraft A30-200 was showing age. Seating seemed a bit cramped. Food was plentiful, but average. AVOD system was acceptable for the length of flight. Flight attendants were pleasant and accommodating. However, disappeared after the meal service. For a 5 star rated carrier, it was missing in economy, must only apply to first class. Would not fly again.


Hainan Airlines customer review :  13 June 2012 by D French   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

PEK-PVG-PEK. Was the cheapest flight I could get so wasn't expecting much. What a pleasant surprise. Excellent food, new clean and comfortable cabin and seats (A340-300 out, 737-800 return) efficient and courteous staff at check-in and onboard. Need to be stricter with take off safety though - the girl next to me was allowed to have her laptop out for take off which on all other airlines I have flown with is a complete no no. Checked in just too late on return leg - check-in assistant could have been friendlier but directed me to another counter where a very helpful lady got me on the next flight. Overall excellent and wasn't surprised when I discovered the five star rating. (Just be aware that T1 at PEK belongs to Hainan but if arriving on the airport express train at T2 you need to allow 15 mins to ensure you are at T1 on time and it's all on foot/travelators).


Hainan Airlines customer review :  13 June 2012 by D Manning   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

PEK-CAN. Boeing 737 looked old, but it was fairly comfortable. I had just flown in from Seattle via Hainan, and was a great experience, but this one was not as good. To my surprise, the same FA's who were on the previous leg of the trip, from SEA to Beijing, were on the flight, and were a little crabby after 12 hours on a different plane. When I said I didn't want any food, she seemed concerned, and only after much persuading, did she go away. Overall, not the best, but not horrible.


Hainan Airlines customer review :  23 May 2012 by G Ireland   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

YYZ-PEK in Business Class. Check-in at YYZ was uneventful, HU uses the KLM Lounge which is average. Boarding was smooth and the ritual juice and champagne were brought around. A340-600 with conventional 2-2-2- seating. The "lie-flat" seats only go back 168 degrees were a little battered. Flight was on time but the drink and meal service was slow. The English of a couple of the FA's was not great. They ran out of western meals by the time they got to me but the shrimp and stir-fried noodles were excellent. The second meal service was adequate but less inspiring. Arrival in PEK was on time and the promised limo was waiting to take me downtown. All in all, a good flight.


Hainan Airlines customer review :  16 May 2012 by A Johnsen   (USA)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Roundtrip flight from Beijing to Taipei and it was an overall miserable experience. While the crew, for the most part, was relatively friendly and helpful, the planes felt old and well-used (despite being new 737-800s). On both legs, rafts took up significant portions of the overhead storage space and on the return flight, my seat back was broken and would not stay upright, my air blower barely worked, which was not pleasant considering how hot the cabin was. Finally, my flight out to Taipei was delayed 3 hours and they actually served us our breakfast while still at the gate. This was the only real indication that the delay would be a long one since the very few announcements we received only stated that we were being delayed.


Hainan Airlines customer review :  2 May 2012 by D Manning   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SEA-PEK. A330-200 was very clean, as were the lavatories. The food was good. The snack they served us was seaweed covered peanuts, which were very good. In Seattle, the customer service agent was very polite and helpful, and got us four middle seats together. Flight attendants onboard were very nice and friendly, and the flight experienced no delays.


Hainan Airlines customer review :  25 April 2012 by S Osborne   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Seattle-Beijing-Chengdu return was a great experience! Ground staff and cabin crew went out of their way to help me. They were polite and food/drink service was very good. I had a 15.5 hour lay-over in Beijing and a good, clean hotel was included in my ticket price plus transportation to the hotel and back.




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